catering associate

Chartwells Higher Education

<div>Location:
Salary:
Other Forms of Compensation: 
At over 300 college &amp; universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div>
University of Idaho 
Summary: As a Catering Manager, you will be responsible for managing the Catering Department in all duties including training new associates, overseeing event set-ups, and directing any temporary personnel in addition to their everyday assignments. You will ensure proper service to clients during events, including proper set-up, cleaning, and breakdown procedures. 
Essential Duties and Responsibilities:<ul><li>
Supervises all catering events.</li><li>
Involved in catering events operations, including logistics, quality improvement, sanitation, and all facility-related activities.</li><li>
Works with the Chef in creating menus.</li><li>
Trains catering associates in service techniques, menu presentation, and customer service.</li><li>
Tracks and monitors the labor and food cost for each event.</li><li>
Communicates on various levels to include management, client, customer and associate levels; maintains excellent client relationships.</li><li>
Assists in the responsibility for all foodservice-related activities.</li><li>
Performs other duties as assigned.</li></ul> 
Qualifications:<ul><li>
2+ years of food service experience including 1 year at the management level.</li><li>
Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.</li><li>
Catering experience is required.</li><li>
Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.</li><li>
Financial, budgetary, accounting and computational skills.</li><li>
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.</li><li>
ServSafe Certification.</li></ul></div></div></div>
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.
Associates at Chartwells Higher Ed are offered many fantastic benefits.<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information
Req ID: 1473668
Chartwells HE
Lacey Woodard
[[req_classification]]</div>

Catering Manager - University of Idaho - Moscow, ID

Marriott International

<div>Additional Information 
Job Number25163038 
Job CategorySales &amp; Marketing 
LocationLe M&eacute;ridien Dubai Hotel &amp; Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the business leader of the property&rsquo;s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events. 
CANDIDATE PROFILE 
Education and Experience 
Required:
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li></ul> 
Preferred:
<ul><li>4 year college degree.</li></ul> 
CORE WORK ACTIVITIES 
Managing Sales Activities
<ul><li>Manages the catering sales efforts for the hotel including local and group/convention business.</li></ul>
<ul><li>Solicits/books local catering business and develops group business.</li></ul>
<ul><li>Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.</li></ul>
<ul><li>Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.</li></ul>
<ul><li>Develops menus that drive sales.</li></ul>
<ul><li>Assists with selling, implementation and follow-through of catering promotions.</li></ul>
<ul><li>Executes and supports Marriott&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels &amp; Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).</li></ul>
<ul><li>Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.</li></ul>
<ul><li>Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li></ul>
<ul><li>Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Building Successful Relationships
<ul><li>Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li></ul>
<ul><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul>
<ul><li>Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.</li></ul>
<ul><li>Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.</li></ul> 
Leadership
<ul><li>Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.</li></ul>
<ul><li>Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.</li></ul>
<ul><li>Creates effective structures, processes, jobs and performance management systems are in place.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.</li></ul>
<ul><li>Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.</li></ul>
<ul><li>Keeps an active list of the competition&rsquo;s best sales people and executes a recruitment and acquisition plan with HR.</li></ul>
<ul><li>Supports tools and training resources to educate sales associates on winning catering solutions.</li></ul>
<ul><li>Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li></ul>
<ul><li>Identifies, trains and mentors catering sales associates.</li></ul>
<ul><li>Transfers functional knowledge and develop catering sales skills of other discipline managers.</li></ul>
<ul><li>Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.</li></ul>
<ul><li>Provides day to day leadership to a team of on-property catering sales associates.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Outside Catering

Louvre Hotels Group MENA

<div>
 As an F&amp;B Associate, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&amp;B operations.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a friendly and professional manner.
 </li>
 <li>
 Take customer orders, answer questions, and make menu recommendations.
 </li>
 <li>
 Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
 </li>
 <li>
 Serve meals and drinks in accordance with established standards and presentation guidelines.
 </li>
 <li>
 Handle guest inquiries, concerns, and requests promptly and courteously.
 </li>
 <li>
 Maintain a clean and organized dining area, including setting up tables and clearing dishes.
 </li>
 <li>
 Collaborate with kitchen and the F&amp;B team to ensure smooth coordination of service.
 </li>
 <li>
 Upsell menu items and promote special promotions to enhance the guest experience.
 </li>
 <li>
 Process customer payments and handle cash transactions accurately.
 </li>
 <li>
 Follow hygiene and safety guidelines to ensure a clean and safe working environment.
 </li>
 <li>
 Assist in restocking and replenishing supplies as needed.
 </li>
 <li>
 Work collaboratively with team members to achieve overall F&amp;B goals and guest satisfaction.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

F&B Associate

<div>Additional Information 
Job Number25166312 
Job CategorySales &amp; Marketing 
LocationMarriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates, 122273 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the business leader of the property&rsquo;s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events. 
CANDIDATE PROFILE 
Education and Experience 
Required:
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li></ul> 
Preferred:
<ul><li>4 year college degree.</li></ul> 
CORE WORK ACTIVITIES 
Managing Sales Activities
<ul><li>Manages the catering sales efforts for the hotel including local and group/convention business.</li></ul>
<ul><li>Solicits/books local catering business and develops group business.</li></ul>
<ul><li>Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.</li></ul>
<ul><li>Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.</li></ul>
<ul><li>Develops menus that drive sales.</li></ul>
<ul><li>Assists with selling, implementation and follow-through of catering promotions.</li></ul>
<ul><li>Executes and supports Marriott&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels &amp; Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).</li></ul>
<ul><li>Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.</li></ul>
<ul><li>Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li></ul>
<ul><li>Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Building Successful Relationships
<ul><li>Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li></ul>
<ul><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul>
<ul><li>Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.</li></ul>
<ul><li>Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.</li></ul> 
Leadership
<ul><li>Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.</li></ul>
<ul><li>Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.</li></ul>
<ul><li>Creates effective structures, processes, jobs and performance management systems are in place.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.</li></ul>
<ul><li>Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.</li></ul>
<ul><li>Keeps an active list of the competition&rsquo;s best sales people and executes a recruitment and acquisition plan with HR.</li></ul>
<ul><li>Supports tools and training resources to educate sales associates on winning catering solutions.</li></ul>
<ul><li>Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li></ul>
<ul><li>Identifies, trains and mentors catering sales associates.</li></ul>
<ul><li>Transfers functional knowledge and develop catering sales skills of other discipline managers.</li></ul>
<ul><li>Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.</li></ul>
<ul><li>Provides day to day leadership to a team of on-property catering sales associates.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Director of Catering Sales

Sheraton

<div>Why Work With Us?
Competitive Benefits Package: Enjoy peace of mind with our comprehensive benefits, including health, dental, vision, STD/LTD, and life insurance coverage for all full-time employees. Two weeks&rsquo; vacation and 401k match after one year of employment.
Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally, as well as the Driftwood Hospitality portfolio.
JOB SUMMARY
Responsible for maximizing catering revenue and profit for the hotel by leading the catering sales strategy for the hotel, generate revenue through his/her own account base and oversee the catering sales team. This person will be responsible for planning and creating catering programs and manage the catering services operations to assist sales and achieve customer satisfaction, quality service and compliance with corporate/franchisor policies and procedures while meeting/exceeding financial go.
ESSENTIAL JOB FUNCTIONS
BUSINESS RESULTS<ul><li>
Oversees all day-to-day operations for the catering sales effort.
</li><li>Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.
</li><li>Creates and maintains an office environment conducive to effective selling and customer advocacy.
</li><li>Oversees hiring and training of catering sales managers and hourly associates.
</li><li>Coaches and mentors catering related sales managers to develop sales skills and performance improvement.
</li><li>Participates in the Developing and management of the catering sales revenue and operating budgets. Provides input for developing forecasts.
</li><li>Sets booking goals for catering sales team members and catering goals for other sales channels property participates in.
</li><li>Holds catering sales team and other sales channels accountable for goal achievement.
</li><li>Proactively recognizes and works to retain top talent.
</li><li>Effectively develops and manages relationships with key stakeholders, both internal and external.
</li><li>Assist the Director of Sales &amp; Marketing analyze market information to achieve hotel&rsquo;s financial catering goals.
</li><li>Assists Revenue Management and the Director of Group Sales with completing accurate projections.
</li><li>Develops, implements, and sustains aggressive solicitation program focused on increasing local catering business.
</li><li>Works with management team to create and implement a catering sales marketing plan addressing revenue, customers and the market.
</li><li>Assists with the development and implementation of catering promotions, both internal and external.
</li><li>Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
</li><li>Conducts outside catering sales calls based upon set individual monthly goals.
</li><li>Conducts prospecting and solicitation goals based upon set individual monthly goals.
</li><li>Completes Catering Sales components of the Marketing Plan (updated quarterly) including strategic action plans for all relevant market segments, booking channels and revenue streams.
</li><li>Sets Catering goals and objectives with DOSM, utilizing goal setting models and market knowledge to ensure the Catering Managers are effectively deployed to maximize productivity and revenue opportunities for the hotel.
</li><li>Develop working menu with the Executive Chef to ensure profitability and customer satisfaction.
</li><li>Establishes Catering booking guidelines with the DOSM, based on historical data and forecasts to maximize revenue.
</li><li>Prepares and presents Catering information for property reviews with owner representatives and corporate executives.
</li><li>Reviews Catering pace reports with DOSM and reforecast Weekly 30/60/90-Day Budget w/DOSM and Director of Revenue Management
</li><li>Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel.
</li><li>Completes Catering Sales Activity Critiques (weekly/monthly/quarterly) with information that explains productivity, provides insights into opportunities and threats, and updates the stakeholders with market news.

GUEST SATISFACTION
</li><li>
Ensures a high level of customer satisfaction and builds long-term mutually beneficial customer relationships to support future revenue growth.
</li><li>Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details. Following up with customer post-event.
</li><li>Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
</li><li>Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
</li><li>Sets a positive example for guest relations.
</li><li>Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
</li><li>Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
</li><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
</li><li>Utilizes Delphi or other hotel system to capture and manage customer information daily.

LEADERSHIP

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
</li><li>
Demonstrates commitment to Driftwood Hospitality operating principles and philosophies.
</li><li>Holds self and others accountable for achieving results.
</li><li>Addresses conflict in a timely manner.
</li><li>Contributes to team results.
</li><li>Deals with change effectively.
</li><li>Makes decisions, including employees/team and commits to a course of action with available information.

BUILDING RELATIONSHIPS

Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
</li><li>Conducts one on one meeting with Catering Sales Managers and Convention Services to ensure their ongoing development.
</li><li>Manages lead processes to ensure prompt and thorough response to inquiries.
</li><li>Promotes and tracks lead referrals from NSOs, and leads.
</li><li>Administers Catering Sales Smart Goals.
</li><li>Uses opportunities to promote individual and team successes.
</li><li>Applies the principles of trust, honesty, respect, integrity and commitment.
</li><li>Attends Morning, Daily BEO and Departmental Meetings, representing Catering and Convention Services.
</li><li>Recognizes and celebrates team successes.
</li><li>Balances the interest of one&rsquo;s own group with the interests of the organization.
</li><li>Facilitates beneficial resolution of team conflict.
</li><li>Uses team member diversity to its fullest extent to achieve business success.
</li><li>Encourages others to share their points of view even if different from his/her own.
</li><li>Shares relevant information to help others understand and support business objectives.
</li><li>Seldom pulls rank or tries to overpower others.
</li><li>Uses technology effectively to communicate and influence throughout the organization.
</li><li>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.

MANAGING WORK EXECUTION

Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
</li><li>
Consistently meets/exceeds personal revenue production goals
</li><li>Approves Local Catering bookings to ensure Catering Managers are maximizing revenue opportunities without displacing business
</li><li>Approves Local Catering space releases in accordance with the stated policies
</li><li>Develops strategic action plans and establishes &ldquo;Measuring Sticks&rdquo; with Catering Sales &amp; Convention Service Managers
</li><li>Completes ROIs on new projects/ expenditures not forecasted
</li><li>Manages completion of new projects as they arise
</li><li>Audits Delphi and creates follow-up action plans as needed
</li><li>Participates in setting team direction or goals.
</li><li>Seeks out others for information, support, guidance and assistance.
</li><li>Develops and uses systems to organize and keep track of information.

GENERATING TALENT
</li><li>
Develops implements and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their job.
</li><li>Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate Hilton University training classes.
</li><li>Manages employee progressive discipline procedures for areas of responsibility. Ensures each hotel&rsquo;s policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures
</li><li>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
</li><li>Actively solicits feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of DOSM and Human Resources as necessary.
</li><li>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program.

ORGANIZATIONAL LEARNER

Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area.
</li><li>
Enlivens the CARE Culture within the Sales Department and the hotel
</li><li>Attends different departmental Line-up meetings and communicates information
</li><li>Communicates all relevant market news to the Catering Department
</li><li>Supports Public Relations&rsquo; initiatives
</li><li>Review catering sales strategies and provides feedback
</li><li>Updates SOPs as needed with DOSM
</li><li>Acts independently to improve and increase skills and knowledge.
</li><li>Demonstrates an awareness of personal strengths and areas for professional improvement.
</li><li>Shares learning, innovations, and best practices with others.
</li><li>Is willing to learn from others.
</li><li>Performs all technical/procedural requirements of the job.
</li><li>Uses current best methodologies to manage smaller scale projects.
</li><li>Understands revenue management functions and account profitability.

KNOWLEDGE, SKILLS &amp; ABILITIES

Experience
</li><li>Must have a minimum of (5+) year of progressive sales experience
</li><li>Proven track record of a consistent ability to exceed sales goals
</li><li>Previous sales leadership experience preferred

Skills and Knowledge
</li><li>
Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio
</li><li>Must be able to &ldquo;knock on doors&rdquo; to get the business
</li><li>Knows how to conduct research on the Internet
</li><li>Weekly prospecting and soliciting goals
</li><li>Uncovering new customers (local and social)
</li><li>Effective sales skills to up-sell products and services
</li><li>Knowledge of menu planning, food presentation, banquet and event service operations
</li><li>Ability to manage guest room and meeting space inventories
</li><li>Broad understanding of facility management (sanitation, maintenance, operations)
</li><li>Strong customer development and relationship management skills
</li><li>Knowledge of overall hotel operations as they affect department.
</li><li>Knowledge of event technology products and services
</li><li>Knowledge of contract management and legalities
</li><li>Financial management skills, e.g., ability to understand P&amp;L statements, manage operating budgets, forecasting and scheduling
</li><li>Strong communication skills (verbal, listening, writing)
</li><li>Strong problem-solving skills
</li><li>Strong customer and associate relations skills
</li><li>Strong presentation and platform skills
</li><li>Strong organizational skills
</li><li>Strong &ldquo;closing skills&rdquo;
</li><li>Strong &lsquo;persuasion&rdquo; skills
</li><li>Ability to use standard software applications and hotel system
</li><li>Effective decision-making skills
</li><li>Effective influence skills

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.
<div><div>
<h4 class="jobSectionHeader">Benefits</h4>
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>Room Discounts</li>
<li>Employee Food and Beverage Discounts</li>
</ul>
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</div></div></li></ul></div>

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