catering convention services manager

Aimbridge Hospitality

<div>The Director Catering &amp; Convention Services is direct oversight of attainment of assigned team catering/food and beverage sales goals tied to the overall performance of the hotel. The individual will be responsible for effectively managing the catering and conference service teams. This role may also be responsible for servicing clients/groups and maintaining the contracted food and beverage minimum. This role will work in conjunction with the Director of Sales or Hotel leadership to achieve the hotel&rsquo;s revenue, meeting planner satisfaction scores, and food and beverage catering sales goals for one or more assigned properties. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
QUALIFICATIONS:
<ul><li>At least 6 years of progressive hotel catering sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.</li>
<li>Demonstrate creativity and knowledge of food and beverage/events desired.</li>
<li>Must have a valid driver&rsquo;s license in the applicable state.</li>
<li>Must possess highly developed verbal &amp; written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.</li>
<li>Must have thorough experience with professional selling skills: opening, probing, supporting, closing</li>
<li>Shows strong analytical skills and strategic vision in establishing appropriate sales deployment</li>
<li>Must be proficient in general computer knowledge especially Microsoft Office products</li>
<li>Must be able to work independently and simultaneously manage multiple tasks</li>
<li>Strong organization and presentation skills</li>
<li>Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team</li>
<li>Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.</li>
<li>Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>JOB RESPONSIBILITIES:
<ul><li>At least 6 years of progressive hotel catering sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.</li>
<li>Demonstrate creativity and knowledge of food and beverage/events desired.</li>
<li>Must have a valid driver&rsquo;s license in the applicable state.</li>
<li>Must possess highly developed verbal &amp; written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.</li>
<li>Must have thorough experience with professional selling skills: opening, probing, supporting, closing</li>
<li>Shows strong analytical skills and strategic vision in establishing appropriate sales deployment</li>
<li>Must be proficient in general computer knowledge especially Microsoft Office products</li>
<li>Must be able to work independently and simultaneously manage multiple tasks</li>
<li>Strong organization and presentation skills</li>
<li>Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team</li>
<li>Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession.</li>
<li>Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul><li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>PROPERTY INFORMATION: 
 
Located in the heart of downtown San Francisco, this Hilton is conveniently located crossroads of the Financial District, Chinatown, and North Beach. It features an on-site restaurant and bar and an award-winning concierge service. A coffee machine and a 55-inch flat-screen smart TV is included all of the air-conditioned rooms at Hilton San Francisco Financial District. Each room is furnished with a large work desk and an ergonomic desk chair. 

Application deadline for Colorado positions:</div>

Hilton San Francisco Financial District - Director Catering & Convention Services

Marriott International

<div>Additional Information 
Job Number25165771 
Job CategorySales &amp; Marketing 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div>OUR EXPECTATIONS FROM THE ROLE:
The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. 
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES
Managing Sales Activities
<ul><li>Manages sales efforts for the hotel including local corporate and social catering.</li></ul>
<ul><li>Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Responds to incoming catering opportunities for the hotel.</li></ul>
<ul><li>Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the hotel based on market conditions and hotel needs.</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Designs, develops and sells creative catered events.</li></ul>
<ul><li>Maximizes revenue by up-selling packages and creative food and beverage.</li></ul>
<ul><li>Manages catering sales revenue and operation budgets, and provides forecasting reports.</li></ul>
<ul><li>Develops menus which drive sales.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.</li></ul>
Additional Responsibilities
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Catering and Conference Manager (Sales)

Mondrian

<div>Company Description 
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. 
Job Description 
What do we expect from you?
Under the general guidelines of the Director of CCS or any other authorized by the management, the CCS Manager solicits transient and group business that enables Mondrian Doha to meet and/or exceed set revenue goals in rooms, events, meetings, conferences and food and beverage.
The Conference and Catering Services department is responsible for selling the hotel meeting rooms and Banqutes and providing a relationship-oriented atmosphere for the client, who would book business into the hotel. The CCS Manager will have a defined sales territory, market segment(s), account list and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it&rsquo;s expected that a significant portion of time be devoted to new business development.
How your day looks like: 
<ul><li>
Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication</li><li>
Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts</li><li>
Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases</li><li>
Maintains a high profile within trade and professional associates dealing with their market area/segment(s)</li><li>
Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community</li><li>
Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans</li><li>
Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan</li><li>
Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction</li><li>
Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis</li><li>
Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan</li><li>
When appropriate, and with agreement with the EAM &ndash; Sales and Marketing, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility</li><li>
Plans sales trips, under the direct approval of the EAM &ndash; Sales and Marketing, to major marketing areas, calling on accounts within their specific marketing area</li><li>
As directed, compile and input market intelligence information to the Sales Information Management system</li><li>
Develop and maintain knowledge of market trends, competition and customers</li><li>
Actively promote and produce sales leads for other sister hotels and for in house sales staff</li><li>
Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas.</li><li>
Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients</li><li>
Meets deadlines for assigned tasks</li><li>
Establishes and maintain files on major active accounts within their marketing area/segment(s)</li><li>
Establishes and maintains effective employee relations</li><li>
Performs related duties and special projects as assigned</li><li>
Maintains punctuality and good timekeeping and appearance</li><li>
Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas</li><li>
Preparation and completion of timesheets, Rota&rsquo;s, holiday schedules, in line with business needs, as and when required</li><li>
Preparation and completion of Purchase Orders as and when required</li><li>
Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management</li><li>
Prepare correspondence to customers, internal booking reports and file maintenance</li><li>
Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required</li><li>
Work with other departments within the hotel to provide quality service to customers</li><li>
Attend local trade shows, community events and industry meetings</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
3+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Outstanding communication and presentation skills</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul></div>

Catering and Conference Services Manager

Additional InformationJob Number 25167070Job Category Sales &amp; MarketingLocation The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type ManagementJob SummaryHandles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.CANDIDATE PROFILE Education And ExperienceRequired: High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.Preferred: Catering sales experience.CORE WORK ACTIVITIESManaging Sales Activities Manages the sales efforts for the property including local corporate and social catering. Responds to incoming catering opportunities for the property. Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive, as applicable. Understands the overall market - competitors  strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Designs, develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus that drive sales. Assists with selling, implementation and follow-through of catering promotions. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brands Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Performs other duties, as assigned, to meet business needs.Building Successful Relationships Works collaboratively with off-property sales channels (e.g., Sales Office, Market Sales) to establish coordinated sales efforts that are complementary and not duplicative. Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Develops a close working relationship with operations to execute strategies at the property level.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the  Gold Standards  of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Conference and Catering Sales Executive

Hyatt

<div><div>Summary<div>
To assist the Director of Sales in the implementation of all Policies &amp; Procedures specific to Catering Sales and Convention Service.</div></div><div>
Qualifications<div>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Catering Manager or Convention Services Manager. Good operational, administrative and interpersonal skills are a must.</div></div></div>

CATERING MANAGER

Lazulite Technology Services

We are looking for an experienced Event Sales Manager to join our team. In this dynamic role, you will be responsible for developing and executing effective strategies to drive business growth and expand our client base. You will play a key role in delivering exceptional client experiences through tailored event solutions, collaborating with various teams to ensure seamless event execution, and staying ahead of industry trends to offer innovative and unique services. The ideal candidate will be adaptable in a fast-paced environment, with a strong focus on understanding and meeting the specific needs of each client. If you are passionate about the event industry and enjoy working in a customer-focused, results-driven environment, we invite you to apply and be part of a team that thrives on excellence. <ul> <li> Sales Strategy Development: Develop and implement sales strategies to attract clients and increase revenue. This may involve identifying target markets, setting sales targets, and creating promotional campaigns.</li> <li> Understanding of Event Planning Process: Familiarity with the end-to-end event planning process is crucial. This includes knowledge of pre-event logistics, on-site coordination, and post-event evaluation. Understanding these aspects helps in effectively selling services and addressing client needs at every stage.</li> <li> Venue Knowledge: A sales manager in the event industry should have a comprehensive understanding of various types of event venues, including hotels, convention centers, outdoor spaces, and unique venues. This knowledge enables them to recommend suitable locations based on client preferences and event requirements.</li> <li> Catering and Hospitality Expertise: Since catering is a significant aspect of many events, familiarity with different cuisines, dietary restrictions, and catering services is essential. A sales manager should be able to advise clients on menu options, beverage selections, and catering arrangements to enhance the overall event experience.</li> <li> Technical Production Understanding: Events often require audiovisual equipment, lighting, staging, and other technical elements. A sales manager should have a basic understanding of technical production requirements to assist clients in selecting the right equipment and services for their events.</li> <li> Knowledge of Event Trends and Innovations: Staying updated on current trends, innovations, and emerging technologies in the event industry is vital. This includes knowledge of popular event themes, design trends, interactive experiences, and sustainability initiatives. Being able to incorporate these trends into sales pitches can differentiate your offerings and attract clients.</li> <li> Flexibility and Adaptability: The event industry is dynamic and fast-paced, with last-minute changes and unexpected challenges being common occurrences. A successful sales manager should be adaptable and able to quickly adjust strategies to meet changing client needs and market conditions.</li> <li> Strong Communication Skills: Effective communication is paramount in the event industry, whether it's conveying client requirements to internal teams or negotiating contracts with external vendors. A sales manager should be articulate, persuasive, and capable of building rapport with clients to instill confidence in their services.</li> <li> Attention to Detail: Events involve numerous details and logistics that must be meticulously planned and executed. A sales manager should have a keen eye for detail to ensure that all client specifications are accurately captured and implemented.</li> <li> Networking Abilities: Building and maintaining a robust network of industry contacts, including vendors, suppliers, and potential clients, is essential for success in the event industry. Attending industry events, conferences, and networking functions can help sales managers expand their professional connections and generate leads.</li> <li> Customer-Centric Approach: Ultimately, the success of an event sales manager hinges on their ability to understand and address the unique needs and preferences of each client. Adopting a customer-centric approach and focusing on delivering exceptional service can lead to long-term client relationships and repeat business.</li></ul>

Sales Manager

Sheraton

<div>Why Work With Us?
Competitive Benefits Package: Enjoy peace of mind with our comprehensive benefits, including health, dental, vision, STD/LTD, and life insurance coverage for all full-time employees. Two weeks&rsquo; vacation and 401k match after one year of employment.
Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally, as well as the Driftwood Hospitality portfolio.
JOB SUMMARY
Responsible for maximizing catering revenue and profit for the hotel by leading the catering sales strategy for the hotel, generate revenue through his/her own account base and oversee the catering sales team. This person will be responsible for planning and creating catering programs and manage the catering services operations to assist sales and achieve customer satisfaction, quality service and compliance with corporate/franchisor policies and procedures while meeting/exceeding financial go.
ESSENTIAL JOB FUNCTIONS
BUSINESS RESULTS<ul><li>
Oversees all day-to-day operations for the catering sales effort.
</li><li>Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.
</li><li>Creates and maintains an office environment conducive to effective selling and customer advocacy.
</li><li>Oversees hiring and training of catering sales managers and hourly associates.
</li><li>Coaches and mentors catering related sales managers to develop sales skills and performance improvement.
</li><li>Participates in the Developing and management of the catering sales revenue and operating budgets. Provides input for developing forecasts.
</li><li>Sets booking goals for catering sales team members and catering goals for other sales channels property participates in.
</li><li>Holds catering sales team and other sales channels accountable for goal achievement.
</li><li>Proactively recognizes and works to retain top talent.
</li><li>Effectively develops and manages relationships with key stakeholders, both internal and external.
</li><li>Assist the Director of Sales &amp; Marketing analyze market information to achieve hotel&rsquo;s financial catering goals.
</li><li>Assists Revenue Management and the Director of Group Sales with completing accurate projections.
</li><li>Develops, implements, and sustains aggressive solicitation program focused on increasing local catering business.
</li><li>Works with management team to create and implement a catering sales marketing plan addressing revenue, customers and the market.
</li><li>Assists with the development and implementation of catering promotions, both internal and external.
</li><li>Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
</li><li>Conducts outside catering sales calls based upon set individual monthly goals.
</li><li>Conducts prospecting and solicitation goals based upon set individual monthly goals.
</li><li>Completes Catering Sales components of the Marketing Plan (updated quarterly) including strategic action plans for all relevant market segments, booking channels and revenue streams.
</li><li>Sets Catering goals and objectives with DOSM, utilizing goal setting models and market knowledge to ensure the Catering Managers are effectively deployed to maximize productivity and revenue opportunities for the hotel.
</li><li>Develop working menu with the Executive Chef to ensure profitability and customer satisfaction.
</li><li>Establishes Catering booking guidelines with the DOSM, based on historical data and forecasts to maximize revenue.
</li><li>Prepares and presents Catering information for property reviews with owner representatives and corporate executives.
</li><li>Reviews Catering pace reports with DOSM and reforecast Weekly 30/60/90-Day Budget w/DOSM and Director of Revenue Management
</li><li>Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel.
</li><li>Completes Catering Sales Activity Critiques (weekly/monthly/quarterly) with information that explains productivity, provides insights into opportunities and threats, and updates the stakeholders with market news.

GUEST SATISFACTION
</li><li>
Ensures a high level of customer satisfaction and builds long-term mutually beneficial customer relationships to support future revenue growth.
</li><li>Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details. Following up with customer post-event.
</li><li>Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
</li><li>Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
</li><li>Sets a positive example for guest relations.
</li><li>Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
</li><li>Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
</li><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
</li><li>Utilizes Delphi or other hotel system to capture and manage customer information daily.

LEADERSHIP

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
</li><li>
Demonstrates commitment to Driftwood Hospitality operating principles and philosophies.
</li><li>Holds self and others accountable for achieving results.
</li><li>Addresses conflict in a timely manner.
</li><li>Contributes to team results.
</li><li>Deals with change effectively.
</li><li>Makes decisions, including employees/team and commits to a course of action with available information.

BUILDING RELATIONSHIPS

Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
</li><li>Conducts one on one meeting with Catering Sales Managers and Convention Services to ensure their ongoing development.
</li><li>Manages lead processes to ensure prompt and thorough response to inquiries.
</li><li>Promotes and tracks lead referrals from NSOs, and leads.
</li><li>Administers Catering Sales Smart Goals.
</li><li>Uses opportunities to promote individual and team successes.
</li><li>Applies the principles of trust, honesty, respect, integrity and commitment.
</li><li>Attends Morning, Daily BEO and Departmental Meetings, representing Catering and Convention Services.
</li><li>Recognizes and celebrates team successes.
</li><li>Balances the interest of one&rsquo;s own group with the interests of the organization.
</li><li>Facilitates beneficial resolution of team conflict.
</li><li>Uses team member diversity to its fullest extent to achieve business success.
</li><li>Encourages others to share their points of view even if different from his/her own.
</li><li>Shares relevant information to help others understand and support business objectives.
</li><li>Seldom pulls rank or tries to overpower others.
</li><li>Uses technology effectively to communicate and influence throughout the organization.
</li><li>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.

MANAGING WORK EXECUTION

Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
</li><li>
Consistently meets/exceeds personal revenue production goals
</li><li>Approves Local Catering bookings to ensure Catering Managers are maximizing revenue opportunities without displacing business
</li><li>Approves Local Catering space releases in accordance with the stated policies
</li><li>Develops strategic action plans and establishes &ldquo;Measuring Sticks&rdquo; with Catering Sales &amp; Convention Service Managers
</li><li>Completes ROIs on new projects/ expenditures not forecasted
</li><li>Manages completion of new projects as they arise
</li><li>Audits Delphi and creates follow-up action plans as needed
</li><li>Participates in setting team direction or goals.
</li><li>Seeks out others for information, support, guidance and assistance.
</li><li>Develops and uses systems to organize and keep track of information.

GENERATING TALENT
</li><li>
Develops implements and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their job.
</li><li>Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate Hilton University training classes.
</li><li>Manages employee progressive discipline procedures for areas of responsibility. Ensures each hotel&rsquo;s policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures
</li><li>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
</li><li>Actively solicits feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of DOSM and Human Resources as necessary.
</li><li>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program.

ORGANIZATIONAL LEARNER

Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area.
</li><li>
Enlivens the CARE Culture within the Sales Department and the hotel
</li><li>Attends different departmental Line-up meetings and communicates information
</li><li>Communicates all relevant market news to the Catering Department
</li><li>Supports Public Relations&rsquo; initiatives
</li><li>Review catering sales strategies and provides feedback
</li><li>Updates SOPs as needed with DOSM
</li><li>Acts independently to improve and increase skills and knowledge.
</li><li>Demonstrates an awareness of personal strengths and areas for professional improvement.
</li><li>Shares learning, innovations, and best practices with others.
</li><li>Is willing to learn from others.
</li><li>Performs all technical/procedural requirements of the job.
</li><li>Uses current best methodologies to manage smaller scale projects.
</li><li>Understands revenue management functions and account profitability.

KNOWLEDGE, SKILLS &amp; ABILITIES

Experience
</li><li>Must have a minimum of (5+) year of progressive sales experience
</li><li>Proven track record of a consistent ability to exceed sales goals
</li><li>Previous sales leadership experience preferred

Skills and Knowledge
</li><li>
Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio
</li><li>Must be able to &ldquo;knock on doors&rdquo; to get the business
</li><li>Knows how to conduct research on the Internet
</li><li>Weekly prospecting and soliciting goals
</li><li>Uncovering new customers (local and social)
</li><li>Effective sales skills to up-sell products and services
</li><li>Knowledge of menu planning, food presentation, banquet and event service operations
</li><li>Ability to manage guest room and meeting space inventories
</li><li>Broad understanding of facility management (sanitation, maintenance, operations)
</li><li>Strong customer development and relationship management skills
</li><li>Knowledge of overall hotel operations as they affect department.
</li><li>Knowledge of event technology products and services
</li><li>Knowledge of contract management and legalities
</li><li>Financial management skills, e.g., ability to understand P&amp;L statements, manage operating budgets, forecasting and scheduling
</li><li>Strong communication skills (verbal, listening, writing)
</li><li>Strong problem-solving skills
</li><li>Strong customer and associate relations skills
</li><li>Strong presentation and platform skills
</li><li>Strong organizational skills
</li><li>Strong &ldquo;closing skills&rdquo;
</li><li>Strong &lsquo;persuasion&rdquo; skills
</li><li>Ability to use standard software applications and hotel system
</li><li>Effective decision-making skills
</li><li>Effective influence skills

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.
<div><div>
<h4 class="jobSectionHeader">Benefits</h4>
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>Room Discounts</li>
<li>Employee Food and Beverage Discounts</li>
</ul>
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</div></div></li></ul></div>

Catering Sales Director

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