catering director

Hilton

<div>Commercial Director - Waldorf Astoria Doha West Bay
The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. 
What will I be doing? 
The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.
The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.
A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:<ul><li>
Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li><li>
Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li><li>
Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li><li>
Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li><li>
Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li><li>
Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li><li>
Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.</li><li>
Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li><li>
Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li><li>
Participate in the leadership activity of the Hotel and Region.</li></ul>
What are we looking for? 
A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li>
<li>Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li>
<li>3+ experience working in a collaborative/matrixed environment</li>
<li>3+ years working with departmental financial data to make strategic/tactical decisions</li>
<li>3+ years of experience evaluating and identifying business opportunities for a business</li>
<li>At least 3 years of experience managing a sales or commercial team</li>
<li>Fluent in English</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>3+ years working in a multi-complex hotel/travel industry environment</li>
<li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li>
<li>Local language, strong attribute to have</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Commercial Director - Waldorf Astoria Doha West Bay

EFFECTIVE MODERNIZATION GROUP

Catering Genel M&uuml;d&uuml;r&uuml;<ul><li>Calisma Yeri : Dar es Salaam / Tanzania</li></ul>Pozisyon &Ouml;zetiG&uuml;nl&uuml;k ortalama 12.000 &ndash; 15.000 porsiyon yemek &uuml;reten, b&uuml;y&uuml;k &ouml;l&ccedil;ekli end&uuml;striyel catering operasyonumuz i&ccedil;in Catering Genel M&uuml;d&uuml;r&uuml; arıyoruz. Bu pozisyon; &uuml;retim, operasyon, kalite, insan kaynakları, maliyet kontrol&uuml; ve m&uuml;şteri ilişkileri s&uuml;re&ccedil;lerinin tamamından sorumlu olacak &uuml;st d&uuml;zey bir y&ouml;netici rol&uuml;d&uuml;r.G&ouml;rev ve Sorumluluklar<ul><li>G&uuml;nl&uuml;k 12.000&ndash;15.000 porsiyon kapasiteli catering operasyonunun u&ccedil;tan uca y&ouml;netilmesi</li><li>&Uuml;retim planlaması, men&uuml; y&ouml;netimi ve kapasite optimizasyonunun sağlanması</li><li>Gıda g&uuml;venliği, hijyen ve kalite standartlarının (HACCP, ISO vb.) eksiksiz uygulanması</li><li>Maliyet kontrol&uuml;, b&uuml;t&ccedil;e y&ouml;netimi ve k&acirc;rlılık analizlerinin yapılması</li><li>Satın alma, stok, lojistik ve tedarik zinciri s&uuml;re&ccedil;lerinin y&ouml;netilmesi</li><li>Operasyonel KPI&rsquo;ların belirlenmesi ve performans takibi</li><li>Mutfak, &uuml;retim, lojistik ve idari ekiplerin y&ouml;netimi (y&uuml;zlerce personel dahil)</li><li>Kurumsal ve toplu m&uuml;şteri ilişkilerinin y&ouml;netilmesi</li><li>Yerel otoriteler, denetimler ve resmi kurumlarla koordinasyon</li><li>S&uuml;re&ccedil; iyileştirme, verimlilik artırıcı sistemlerin kurulması</li></ul>Aranan Nitelikler<ul><li>Catering, end&uuml;striyel yemek, toplu yemek veya benzer b&uuml;y&uuml;k &ouml;l&ccedil;ekli gıda operasyonlarında en az 8 yıl y&ouml;neticilik tecr&uuml;besi</li><li>G&uuml;nl&uuml;k 10.000+ porsiyon kapasiteli mutfak/&uuml;retim operasyonu y&ouml;netmiş olmak</li><li>G&uuml;&ccedil;l&uuml; liderlik, ekip y&ouml;netimi ve kriz y&ouml;netimi becerileri</li><li>B&uuml;t&ccedil;e, maliyet ve finansal raporlama konularında g&uuml;&ccedil;l&uuml; yetkinlik</li><li>Gıda g&uuml;venliği, hijyen ve kalite sistemleri hakkında ileri d&uuml;zey bilgi</li><li>Operasyonel disiplin, sonu&ccedil; odaklılık ve y&uuml;ksek organizasyon becerisi</li><li>Yabancı uyruklu adaylar i&ccedil;in: uluslararası &ccedil;alışma ortamına uyum</li><li>İyi derecede İngilizce.</li></ul>Tercih Sebepleri<ul><li>Uluslararası catering projelerinde g&ouml;rev almış olmak</li><li>&Ccedil;ok lokasyonlu operasyon y&ouml;netimi tecr&uuml;besi</li><li>ERP / &uuml;retim takip sistemleri deneyimi. (ERPNext)</li></ul>General Manager &ndash; Catering OperationsPosition SummaryWe are seeking an experienced General Manager &ndash; Catering Operations to lead a large-scale industrial catering company producing an average of 12,000&ndash;15,000 meals per day. This senior leadership role is fully responsible for operational excellence, production efficiency, quality standards, financial performance, and team leadership.Key Responsibilities<ul><li>Full management of a high-capacity catering operation producing 12,000&ndash;15,000 meals daily</li><li>Overseeing production planning, menu execution, and capacity optimization</li><li>Ensuring strict compliance with food safety, hygiene, and quality standards (HACCP, ISO, etc.)</li><li>Managing budgets, cost control, profitability, and financial reporting</li><li>Leading procurement, inventory, logistics, and supply chain operations</li><li>Defining and monitoring operational KPIs and performance metrics</li><li>Managing large multidisciplinary teams including kitchen, production, logistics, and administration</li><li>Maintaining strong relationships with corporate and institutional clients</li><li>Coordinating with regulatory authorities, inspections, and compliance bodies</li><li>Driving continuous improvement, efficiency, and operational scalability</li></ul>Required Qualifications<ul><li>Minimum 8 years of senior management experience in catering, industrial food production, or large-scale food service operations</li><li>Proven experience managing 10,000+ meals per day production environments</li><li>Strong leadership, people management, and decision-making skills</li><li>Solid background in budgeting, cost control, and financial management</li><li>In-depth knowledge of food safety, hygiene, and quality management systems</li><li>Highly organized, results-driven, and operationally disciplined</li><li>Ability to work in an international and multicultural environment</li><li>Fluent English</li></ul>Preferred Qualifications<ul><li>Experience in international or expatriate catering projects</li><li>Multi-site catering operation management experience</li><li>Familiarity with ERP systems and production management software</li></ul>Job Type: Full-timePay: 85,000.00TRY - 125,000.00TRY per monthExperience:<ul><li>Catering Industry: 8 years (Preferred)</li></ul>

Catering Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25196989
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maximizing Revenue &amp; Managing Profitability
 
 
 
 <ul>
 <li>
 Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
 </li>
 <li>
 Proactively solicits affiliate business associated with citywide events
 </li>
 <li>
 Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Maximizes revenue by up-selling packages and creative food and beverage offerings.
 </li>
 <li>
 Identifies and implements process improvements and best practices.
 </li>
 <li>
 Gains understanding of the hotel&rsquo;s primary target customer and service expectations.
 </li>
 <li>
 Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
 
 
 </li>
 </ul>
 
 Managing Sales Activities
 
 
 
 <ul>
 <li>
 Manages the sales efforts for the hotel related to local social catering business.
 </li>
 <li>
 Responds to incoming catering opportunities for the hotel.
 </li>
 <li>
 Closes the best opportunities for the hotel based on market conditions and hotel needs.
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Designs, develops, and sells creative catered events.
 </li>
 <li>
 Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
 </li>
 <li>
 Identifies and assists with selling, implementing and following-through on catering promotions.
 </li>
 <li>
 Promotes accountability to drive superior business results.
 </li>
 <li>
 Executes Sales strategies and business processes.
 </li>
 <li>
 Executes and supports Customer Service Standards and hotel&rsquo;s Brand Standards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
 
 
 </li>
 </ul>
 
 Building Successful Relationships
 
 
 
 <ul>
 <li>
 Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
 </li>
 <li>
 Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
 </li>
 <li>
 Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
 </li>
 <li>
 Works with the property&rsquo;s Food and Beverage team to develop menus that drive sales.
 </li>
 <li>
 Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
 </li>
 <li>
 Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
 </li>
 <li>
 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Performs other duties, as assigned, to meet business needs.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Account Director Catering Sales

Gulf Hotel Bahrain Convention and Spa

Job Summary: We are seeking a Banquet Captain, Responsible for overseeing banquet setup and service, ensuring cleanliness, organization, and excellent guest experience while supporting team operations and maintaining company standards.Key Responsibilities:<ul><li>Inspect staff grooming and event setups.</li><li>Communicate with guests and departments to meet needs.</li><li>Set up and maintain Catering to company standards.</li><li>Ensure safety, cleanliness, and adherence to policies.</li><li>Provide excellent guest service and handle special requests.</li><li>Perform physical duties such as lifting, bending, and standing for long periods.</li><li>Complete other duties as assigned.</li></ul>Requirements:<ul><li>Previous Catering or hospitality experience preferred.</li></ul>Job Type: Full-time

Catering Captain

Panera Bread

At Panera, our people come first. If you're looking for a place where you can grow, feel supported, be yourself, enjoy great perks, and have a little fun along the way-you're in the right spot. We're here to help you succeed every day, in every way.Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!What's In It for You?<ul><li>Competitive pay & eligible for team tips</li><li>Free on-shift meals & unlimited fountain beverages</li><li>Flexible & reliable scheduling</li><li>Paid vacation, sick time, and holidays for full-time team members</li><li>Medical, dental, vision, life insurance, pet insurance & 401(k) with match available</li><li>Career advancement & leadership development opportunities</li><li>Tuition discounts</li><li>Perks & rewards for team members</li><li>Team member assistance program</li><li>And much, much more!</li></ul>As a Catering Lead at Panera, you play a crucial role in our catering operations. You help guests plan and choose delicious, familiar and fantastic Panera dishes for their events, respond to their inquiries and requirements, and guarantee hassle-free hosting with craveable food delivered promptly and accurately.As a Catering Lead at Panera, Your Role Includes:<ul><li>Manage and produce catering orders for our guests.</li><li>Create memorable experiences with warm, friendly service, effective communication, and proactive follow-ups to ensure every guest leaves satisfied.</li><li>Assist with delivering orders to guests' events. </li><li>Strictly adhere to health and food safety standards.</li><li>Maintain Panera's exceptional standards for craveable food quality.</li><li>Build excitement and interest in Panera's products and services.</li><li>Marketing Panera Catering to local area businesses, schools and events.</li><li>Assist and support your Managers and Team Members as needed.</li><li>Help build our Culture of warmth, belonging, growth, and trust.</li></ul>This Opportunity Is for You If:<ul><li>Minimum age: 18 years of age.</li><li>Complete basic food safety understanding and practice training. (Food Handler's Card, as required by law).</li><li>Enjoy people and have effective communication skills. </li><li>A self-starter who can meet goals with limited supervision.</li><li>Excellent organizational and time-management skills.</li><li>Must have your own vehicle that you can use for delivering orders and an acceptable driving record.</li><li>This role requires an individual that can safely operate a passenger motor vehicle and has an acceptable driving record.</li><li>This role requires flexible hours, including nights and weekends in a fast-paced environment with shifting priorities.<ul><li>Ability to lift, carry, push, or pull objects 25-50 pounds.</li><li>Capability to stand and walk for up to 3 hours.</li><li>Must be able to clearly communicate and quickly understand guests and associates' directions in a loud environment.</li></ul></li><li>Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!</li></ul> Equal Opportunity Employer: Disabled/Veterans Additional Description :

Catering Lead

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Events &amp; Catering Executive is responsible for supporting the planning, coordination, and execution of all events, meetings, and catering functions at the property. This role ensures the seamless delivery of exceptional guest experiences by managing client relationships, coordinating with internal departments, and maintaining operational excellence from inquiry to post-event follow-up.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Sales &amp; Client Management
 </li>
 <li>
 Respond to event and catering inquiries promptly and professionally.
 </li>
 <li>
 Prepare proposals, quotations, contracts, and banquet event orders (BEOs) in line with brand and operational standards.
 </li>
 <li>
 Conduct site inspections and client meetings to understand event objectives and requirements.
 </li>
 <li>
 Build and maintain strong relationships with existing and potential clients to drive repeat and referral business.
 </li>
 <li>
 Support the Events &amp; Catering Manager in achieving revenue targets and sales goals.
 </li>
 <li>
 Event Coordination &amp; Execution
 </li>
 <li>
 Coordinate with relevant departments (Culinary, Banquets, Housekeeping, Front Office, etc.) to ensure all event details are clearly communicated and executed flawlessly.
 </li>
 <li>
 Manage event timelines, floor plans, and catering logistics to ensure smooth delivery.
 </li>
 <li>
 Oversee event setups and provide on-site support as needed.
 </li>
 <li>
 Ensure compliance with brand standards, health and safety regulations, and guest satisfaction expectations.
 </li>
 <li>
 Administration &amp; Reporting
 </li>
 <li>
 Maintain accurate records of bookings, contracts, and client communications in the property&rsquo;s event management system.
 </li>
 <li>
 Prepare daily, weekly, and monthly event reports and revenue summaries.
 </li>
 <li>
 Monitor billing, deposits, and final payments, ensuring accuracy and timely collection.
 </li>
 <li>
 Support post-event feedback collection and analysis to enhance future service delivery.
 </li>
 <li>
 Collaboration &amp; Continuous Improvement
 </li>
 <li>
 Work closely with the Sales, Marketing, and Operations teams to develop creative event concepts and packages.
 </li>
 <li>
 Stay updated on market trends, competitor activities, and guest preferences.
 </li>
 <li>
 Contribute to departmental meetings, training, and service improvement initiatives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.
 </li>
 <li>
 Minimum 2&ndash;3 years of experience in event planning, catering sales, or a related hospitality role.
 </li>
 <li>
 Strong knowledge of event management processes, catering operations, and hotel systems.
 </li>
 <li>
 Excellent communication, negotiation, and organizational skills.
 </li>
 <li>
 Proficiency in MS Office and event management software (e.g., Delphi, Opera, or similar).
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays, based on event schedules.
 </li>
 </ul>
</div>

Events & Catering Executive (Arabic Speaker)

<div>Additional Information 
Job Number25166312 
Job CategorySales &amp; Marketing 
LocationMarriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates, 122273 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the business leader of the property&rsquo;s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events. 
CANDIDATE PROFILE 
Education and Experience 
Required:
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li></ul> 
Preferred:
<ul><li>4 year college degree.</li></ul> 
CORE WORK ACTIVITIES 
Managing Sales Activities
<ul><li>Manages the catering sales efforts for the hotel including local and group/convention business.</li></ul>
<ul><li>Solicits/books local catering business and develops group business.</li></ul>
<ul><li>Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.</li></ul>
<ul><li>Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.</li></ul>
<ul><li>Develops menus that drive sales.</li></ul>
<ul><li>Assists with selling, implementation and follow-through of catering promotions.</li></ul>
<ul><li>Executes and supports Marriott&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels &amp; Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).</li></ul>
<ul><li>Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.</li></ul>
<ul><li>Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li></ul>
<ul><li>Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Building Successful Relationships
<ul><li>Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li></ul>
<ul><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul>
<ul><li>Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.</li></ul>
<ul><li>Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.</li></ul> 
Leadership
<ul><li>Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.</li></ul>
<ul><li>Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.</li></ul>
<ul><li>Creates effective structures, processes, jobs and performance management systems are in place.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.</li></ul>
<ul><li>Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.</li></ul>
<ul><li>Keeps an active list of the competition&rsquo;s best sales people and executes a recruitment and acquisition plan with HR.</li></ul>
<ul><li>Supports tools and training resources to educate sales associates on winning catering solutions.</li></ul>
<ul><li>Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li></ul>
<ul><li>Identifies, trains and mentors catering sales associates.</li></ul>
<ul><li>Transfers functional knowledge and develop catering sales skills of other discipline managers.</li></ul>
<ul><li>Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.</li></ul>
<ul><li>Provides day to day leadership to a team of on-property catering sales associates.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Director of Catering Sales

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