catering service manager

Yousef Al-Rajhi Group

<h2>About the Role:</h2>&nbsp;We are seeking an experienced and highly organized Catering Manager to lead and expand a new catering concept within a fast-growing F&amp;B organization. The ideal candidate must come from a pure catering background, preferably from large-scale operations such as Coffee or any other specialty catering, large-scale catering, or major hospitality/banqueting companies.&nbsp;This role is perfect for someone who has managed high-volume catering production, client relationships, logistics coordination, and end-to-end service execution. &nbsp;<h2>Key Responsibilities: &nbsp;</h2><ul><li>Lead, plan, and manage all catering operations including menu planning, food production, logistics, delivery, and service execution.</li><li>Oversee daily catering activities to ensure the highest standards of quality, hygiene, and customer satisfaction.</li><li>Manage large-scale catering events, corporate orders, and special functions with precision.</li><li>Coordinate closely with kitchen, procurement, logistics, and service teams to ensure timely delivery and operational excellence.</li><li>Develop catering strategies, pricing structures, and service packages for different client segments.</li><li>Build and maintain strong relationships with corporate clients and key accounts.</li><li>Monitor catering budgets, costs, and profitability to achieve financial targets.</li><li>Ensure compliance with food safety, HACCP, hygiene standards, and company policies.</li><li>Recruit, train, and supervise catering staff and service teams.</li><li>Identify new business opportunities and contribute to the expansion of the catering service. &nbsp;</li></ul><h2>Qualifications &amp; Experience: &nbsp;</h2><ul><li>Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or related field.</li><li>7–12 years of experience in professional catering operations.</li><li>Mandatory experience with high-volume catering environments such as:</li><li>Airline catering (e.g., Saudia Catering, Emirates Flight Catering, Qatar Airways Catering, etc.)</li><li>Industrial catering</li><li>Contract catering services</li><li>Large hotel/banquet catering departments</li><li>Strong knowledge of food production, menu planning, logistics, and service delivery for large groups.</li><li>Proven leadership skills with the ability to manage diverse teams.</li><li>Excellent communication, client-handling, and problem-solving skills.</li><li>Strong understanding of food safety standards (HACCP, ISO, etc.).</li><li>Ability to work under pressure and manage multiple events simultaneously.</li><li>Must be based in Saudi Arabia or have strong experience within the KSA catering market. &nbsp;</li></ul><h2>What We Offer: &nbsp;</h2><ul><li>Attractive salary package.</li><li>Opportunity to build and lead a new catering concept.</li><li>Fast-paced, expanding environment with room for career growth.</li></ul>

Catering Manager

Independent Food Company

Position Summary The Catering Operations Manager oversees the daily operations of catering services, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. This role requires a balance of leadership, planning, and hands-on management to execute events seamlessly and maintain the company's high standards. Key Responsibilities 1. Operations Management<ul><li>Oversee all catering operations, from planning to execution, ensuring smooth and efficient workflows.</li><li>Manage catering logistics, including menu development, equipment, and staffing requirements.</li><li>Ensure compliance with health and safety regulations, food hygiene standards, and company policies.</li></ul>2. Team Leadership<ul><li>Supervise and manage the catering team, including chefs, servers, and support staff.</li><li>Recruit, train, and develop team members to deliver high-quality service.</li><li>Schedule and assign tasks to ensure adequate staffing for all events.</li></ul>3. Client Relationship Management<ul><li>Serve as the primary point of contact for clients during the planning and execution phases.</li><li>Collaborate with clients to understand their needs, customize menus, and provide tailored solutions.</li><li>Address and resolve client concerns promptly to ensure satisfaction.</li></ul>4. Financial Oversight<ul><li>Develop and manage catering budgets, ensuring profitability for each event.</li><li>Track expenses, negotiate vendor contracts, and optimize cost efficiencies.</li><li>Prepare reports on financial performance, event feedback, and operational metrics.</li></ul>5. Event Coordination<ul><li>Work closely with the sales and event planning teams to align catering services with client expectations.</li><li>Ensure timely delivery and setup of catering services, including food, beverages, and equipment.</li><li>Handle unexpected challenges during events, ensuring minimal disruption to service.</li></ul>6. Continuous Improvement<ul><li>Evaluate operations to identify areas for improvement in efficiency and quality.</li><li>Stay updated on industry trends and incorporate best practices into operations.</li><li>Innovate menus and service offerings to meet evolving client needs.</li></ul> Key Qualifications Education:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).</li></ul>Experience:<ul><li>5+ years of experience in catering, hospitality, or food service operations, with at least 2 years in a managerial role.</li></ul>Skills:<ul><li>Strong leadership and team management abilities.</li><li>Excellent organizational and multitasking skills.</li><li>Exceptional communication and customer service skills.</li><li>Financial acumen with experience in budgeting and cost management.</li><li>Knowledge of food safety regulations and catering logistics.</li></ul>Personal Attributes:<ul><li>Attention to detail and commitment to quality.</li><li>Problem-solving mindset with the ability to work under pressure.</li><li>Passion for delivering exceptional guest experiences.</li></ul>

Catering Operations Manager

Wyndham Hotels & Resorts EMEA

<div>
 The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
 
 
 <ul>
 <li>
 CANDIDATE PROFILE*
 </li>
 <li>
 CORE WORK ACTIVITIES*
 </li>
 <li>
 Managing Sales Activities*
 </li>
 <li>
 Manages sales efforts for the hotel including local corporate and social catering.
 </li>
 <li>
 Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
 </li>
 <li>
 Responds to incoming catering opportunities for the hotel.
 </li>
 <li>
 Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
 </li>
 <li>
 Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the hotel based on market conditions and hotel needs.
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Designs, develops and sells creative catered events.
 </li>
 <li>
 Maximizes revenue by up-selling packages and creative food and beverage.
 </li>
 <li>
 Manages catering sales revenue and operation budgets, and provides forecasting reports.
 </li>
 <li>
 Develops menus which drive sales.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Participates in and practices daily service basics of the brand.
 </li>
 <li>
 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
 </li>
 <li>
 Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
 </li>
 <li>
 Providing Exceptional Customer Service*
 </li>
 <li>
 Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
 </li>
 <li>
 Executes and supports the company&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
 </li>
 <li>
 Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
 </li>
 <li>
 Additional Responsibilities*
 </li>
 <li>
 Performs other duties, as assigned, to meet business needs.
 </li>
 </ul>
</div>

Sales Manager - Catering

Premium Food Company Ltd.

<div>
 
 
 Job Summary
 
 
 
 The Catering Manager is responsible for driving catering sales by developing new business, managing client relationships, and ensuring the successful execution of all catering events and services. The role includes strategic planning, sales development, operational oversight, and coordination with internal departments to guarantee a seamless and high-quality catering experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Client Management
 
 
 <ul>
 <li>
 Develop and execute strategies to achieve and exceed catering sales targets.
 </li>
 <li>
 Identify and pursue new business opportunities through networking, cold calling, and participation in industry events.
 </li>
 <li>
 Build and maintain long-term relationships with key clients, corporate accounts, and event planners.
 </li>
 <li>
 Prepare and present customized catering proposals, quotations, and contracts.
 </li>
 <li>
 Conduct site visits, menu tastings, and pre-event meetings with clients.
 </li>
 <li>
 Monitor market trends, competitor activities, and customer needs to adjust sales strategies.
 </li>
 <li>
 Ensure timely follow-up on all inquiries, leads, and proposals.
 </li>
 <li>
 Maintain accurate sales pipelines, CRM entries, and weekly/monthly sales reports.
 </li>
 <li>
 Represent the company at trade shows, expos, and networking events.
 </li>
 </ul>
 
 
 Operations &amp; Event Execution
 
 
 <ul>
 <li>
 Oversee the full operational execution of catering events from planning to completion.
 </li>
 <li>
 Coordinate with kitchen, production, logistics, and service teams to ensure smooth event delivery.
 </li>
 <li>
 Create detailed event orders (BEOs) and ensure all departments are aligned with client requirements.
 </li>
 <li>
 Monitor food quality, presentation, and service standards during events.
 </li>
 <li>
 Ensure proper staffing levels for each event, including servers, runners, and support staff.
 </li>
 <li>
 Manage inventory of catering equipment, serving items, and disposables.
 </li>
 <li>
 Conduct post-event evaluations to identify areas for improvement.
 </li>
 <li>
 Handle on-site issues, last-minute changes, and client requests professionally.
 </li>
 <li>
 Ensure compliance with hygiene, safety, and food-handling standards during all events.
 </li>
 <li>
 Collaborate with finance to ensure accurate billing, cost tracking, and profitability analysis.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Hospitality Management, or a related field.
 </li>
 <li>
 Minimum of 3&ndash;5 years of experience in catering, events, or hospitality sales.
 </li>
 <li>
 Proven track record in achieving sales targets and managing key accounts.
 </li>
 <li>
 Strong interpersonal, presentation, and negotiation skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 
 Must be an Arabic speaker.
 
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and event days.
 </li>
 </ul>
 
 
</div>

Al Ghalia Trading

Job PurposeThe Catering Manager oversees the planning, organization, and execution of catering events. The role combines operational, managerial, and customer-facing responsibilities to ensure exceptional catering experiences are delivered consistently.Key Responsibilities1. Event Planning<ul><li>Coordinate with clients to plan weddings, corporate functions, parties, and other events.</li><li>Prepare event proposals, including menu options, pricing, and service packages.</li></ul>2. Menu Development<ul><li>Develop customized menus based on client preferences, dietary needs, and event themes.</li><li>Collaborate with chefs to create innovative and appealing dishes.</li></ul>3. Vendor Management<ul><li>Coordinate with external vendors such as food suppliers, rental companies, logistics providers, and florists.</li><li>Negotiate contracts and ensure vendors meet quality and service standards.</li></ul>4. Staff Management<ul><li>Recruit, train, and supervise catering staff, including servers and bartenders.</li><li>Prepare staff schedules and ensure adequate coverage for all events.</li></ul>5. Budgeting &amp; Cost Control<ul><li>Develop and manage event budgets.</li><li>Monitor expenses to ensure events remain profitable.</li></ul>6. Customer Service<ul><li>Provide excellent customer service and maintain strong client relationships.</li><li>Address client inquiries and resolve issues promptly and professionally.</li></ul>7. Event Logistics<ul><li>Coordinate all event logistics, including setup, breakdown, and transport of equipment.</li><li>Ensure smooth execution of all event components and adherence to timelines.</li></ul>8. Food Safety &amp; Hygiene<ul><li>Ensure compliance with food safety regulations and company hygiene standards.</li><li>Maintain cleanliness in food preparation and storage areas.</li></ul>9. Quality Control<ul><li>Monitor food quality and presentation to meet company standards.</li><li>Address any issues related to food quality or consistency.</li></ul>10. Sales &amp; Marketing<ul><li>Promote catering services to attract new clients and maintain existing ones.</li><li>Participate in marketing activities such as tastings, exhibitions, and promotional events.</li></ul>11. Inventory Management<ul><li>Manage and monitor food and supply inventory to ensure availability for events.</li><li>Place orders and track stock levels as needed.</li></ul>12. Health &amp; Safety Compliance<ul><li>Ensure compliance with health and safety regulations during food preparation and service.</li><li>Train staff on safety procedures and protocols.</li></ul>Critical Skills &amp; Competencies<ul><li>Minimum 5 years&rsquo; experience in high-end food or catering operations</li><li>Strong passion for culinary and hospitality excellence</li><li>Excellent knowledge of food display, presentation, and catering d&eacute;cor</li><li>Strong customer service background</li><li>Effective leadership and team management skills</li><li>Excellent interpersonal and communication abilities</li><li>Fluent in both Arabic and English</li><li>Customer-focused mindset</li><li>Solid understanding of food safety principles</li></ul>Job Types: Full-time, ContractExperience:<ul><li>hospitality : 10 years (Required)</li></ul>

Catering Manager - Riyadh

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Join our Catering team, where you will be part of an exciting business area that plays a vital role in delivering the Emirates &lsquo;Fly Better&rsquo; experience. This team is responsible for a wide range of food and non-food functions, including catering, equipment, and amenities for inflight dining and special events.
If you are passionate about culinary excellence, logistics, and delivering world-class service, we invite you to apply and contribute to the success of Emirates Group. As a key part of our Service Delivery operations, our catering team makes crucial decisions that enhance the customer experience and elevate our growing global brand.
About the Role:
As a Regional Catering Operations Manager , you will manage the regional catering operations, including food and beverage delivery, flight handling, quality, cost efficiency, and stock management in collaboration with Emirates' global catering service providers. Ensure operational menus align with Emirates' vision of being the world leader in innovative in-flight dining. This role is responsible for leading and supporting operations across assigned international regions, ensuring effective performance in diverse operational, cultural, and regulatory contexts in line with business needs.
In this role you will be:
<ul><li>Define and implement catering operations standards &amp; procedures, and Service Level Agreements (SLAs) with regional service providers, working cross-functionally within Service Delivery (SD) teams to ensure alignment with Emirates operational and business objectives.
</li><li>Manage and optimize catering operations, food &amp; beverage, flight handling, stock management, laundry, and third-party suppliers within approved budgets whilst identifying opportunities for efficiency and value improvement.
</li><li>Monitor and improve the regional performance management of contracted service providers through regular compliance audits and checks against the agreed food &amp; beverage and catering operational standards. Drive continuous improvement initiatives to maintain quality and operational excellence.
</li><li>Execute the implementation of station-level menu designs and services. Collaborate with the F&amp;B and Service Design teams to support in the menu design process, the trialling of new F&amp;B and service concepts, and celebratory promotions, whilst ensuring timely and cost-effective execution.
</li><li>Collaborate with the Finance and Procurement teams to negotiate and validate costs for the regional catering operational and food &amp; beverages services, ensuring accurate invoicing and best value for Emirates.
</li><li>Lead the catering department representation in the vendor selection process for regional catering partners. Manage catering contracts and maintain supplier relationships within the allocated region, ensuring adherence to SLAs and representing Emirates' interests effectively.
</li><li>Manage and develop the regional catering team, fostering capability building, performance management, and succession planning to support strategic resource utilization and operational goals.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>This job might be for you if you have:
<ul><li>Degree or Honours (12+3 or equivalent).
</li>8+ years in In-Flight Service/In-Flight Catering. 
<li>
</li></ul> 
You'll have an edge if you possess:
<ul><li>Degree/Diploma in Culinary Arts or F&amp;B Management or equivalent certification in food safety.
</li><li>Experience in the hospitality industry specifically in an F&amp;B-related role of which at least 3 years should have been in an airline catering environment
</li><li>Experience in an airline operational environment of which at least 5 years in an airline catering operations environment/supplierwith operational audits.
</li><li>Must have extensive knowledge of global food product and service delivery trends and concepts.
</li><li>Must demonstrate good contract management capabilities.
</li><li>Good understanding of cultural dimensions and adapting to managing delivery of product from worldwide catering locations.
</li><li>Knowledge of food production, development, food safety, and product distribution.
</li><li>Proven ability to manage teams, work with key stakeholders and manage relationships.
</li><li>Extensive knowledge in managing airline catering operational supplies.
</li><li>Capable of working under pressure in an environment where a very high degree of initiative, self-motivation and control are required.
</li><li>Excellent communication skills, written and verbal.
</li></ul>At Emirates, we're committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and be a part of our world class team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Regional Catering Operations Manager

Hilton

<div>Outdoor Catering Operations Assistant Manager
Outdoor Catering Operations Assistant Manager is responsible for assisting with managing all Outdoor Catering operations to deliver an excellent Guest and Member experience while optimizing sales and ensuring targets are met. 
What will I be doing? 
As a Outdoor Catering Operations Assistant Manager, you are responsible for assisting with managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. An Outdoor Catering Operations Assistant Manager will also be required to optimize sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Assist in managing all Conference and Banqueting operations</li><li>
Maintain exceptional levels of customer service</li><li>
Ensure compliance of brand standards</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Aware of trends and propose ideas to build the range and quality of Conference and Banquet</li><li>
Optimise sales and contain costs, identifying any areas for action</li><li>
Set achievable budgets and other short- and long-term functional goals</li><li>
Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development</li><li>
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure staffing levels cover business demands</li><li>
Ensure that training is carried out on an ongoing basis</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Assist other departments wherever necessary</li></ul>
What are we looking for? 
A Conference and Banquet Operations Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Strong knowledge of hotel/leisure/service sector</li>
<li>Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty</li>
<li>Exceptional communication skills</li>
<li>Exceptional leadership skills to create a winning team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Outdoor Catering Operations Assistant Manager

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