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area manager

center manager

Cloud Spaces

<div>
 <p>
  <strong>
   Centre Manager &ndash; Cloud Spaces (KSA)
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Cloud Spaces
  </strong>
  is a modern, premium workspace provider that empowers businesses to thrive in inspiring, flexible, and collaborative environments. We bring together entrepreneurs, startups, and established companies within beautifully designed spaces that encourage productivity, innovation, and community.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  As a
  <strong>
   Centre Manager
  </strong>
  at Cloud Spaces, you will oversee all aspects of the business center&rsquo;s operations, leading your team to deliver exceptional service and achieve commercial success. This role is ideal for a hands-on leader who enjoys running a center as their own business within the framework of an established and growing company.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Sales &amp; Financial Performance
  </strong>
 </p>
 <ul>
  <li>
   Drive the achievement of monthly and annual sales targets.
  </li>
  <li>
   Maintain accurate and up-to-date records in the CRM, including all sales details and client agreements.
  </li>
  <li>
   Ensure the center&rsquo;s floor map and occupancy data are consistently updated.
  </li>
  <li>
   Ensure all agreements are properly executed by clients and the General Manager.
  </li>
  <li>
   Review and analyze monthly profit and loss statements, identifying opportunities to increase profitability.
  </li>
  <li>
   Track performance against previous months and years, maintaining a clear understanding of ongoing and forecasted results.
  </li>
 </ul>
 <p>
  <strong>
   Client Experience &amp; Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Deliver an outstanding experience for all clients, consistently exceeding expectations.
  </li>
  <li>
   Ensure new clients receive full support throughout their onboarding and settling-in process.
  </li>
  <li>
   Train and guide your team on client engagement and welcome procedures.
  </li>
  <li>
   Proactively identify client needs and opportunities for value-added services.
  </li>
  <li>
   Respond to all client queries and concerns within 24 hours.
  </li>
 </ul>
 <p>
  <strong>
   Operations Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee accurate client setup, ensuring all agreement details are correctly entered.
  </li>
  <li>
   Manage rent reviews, renewals, and system entries for accuracy and automation.
  </li>
  <li>
   Monitor daily operational processes and ensure correct billing practices.
  </li>
  <li>
   Conduct recurring charge audits twice a year.
  </li>
  <li>
   Ensure timely and accurate preparation and distribution of client invoices by the 1st of each month.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    8 years of overall experience
   </strong>
   , including at least
   <strong>
    2 years in a managerial position
   </strong>
   .
  </li>
  <li>
   Background in
   <strong>
    retail, hospitality, coworking, or a related customer-focused industry
   </strong>
   preferred.
  </li>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Business Administration, Marketing
   </strong>
   , or a related field.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong leadership and communication abilities.
  </li>
  <li>
   Excellent customer service and interpersonal skills.
  </li>
  <li>
   Proven ability to drive results and maintain a customer-centric focus.
  </li>
  <li>
   Fundamental understanding of workplace safety standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join Cloud Spaces
  </strong>
  and lead one of our dynamic centers in KSA &mdash; where your leadership, creativity, and business acumen will directly shape our clients&rsquo; success and the growth of our brand.
 </p>
</div>


Center Manager

DXC Technology

<div><p><b>Job Description:</b></p><p><b>
Key Responsibilities</b></p><p><b>
1. Command Center Operations Oversight</b></p><ul><li>
Oversee 24x7 operations of the <b>Enterprise Command Center</b>, ensuring end-to-end visibility of infrastructure, applications, and business transactions.</li><li>
Guide Command Center analysts to perform proactive event triage, correlation, and escalation following established SOPs.</li><li><b>
Intervene</b> in critical situations to ensure swift containment, escalation, and restoration of services.</li><li><b>
Solve</b> operational bottlenecks and coordination issues across technical and vendor teams.</li><li>
Ensure effective shift handovers, daily operations reports, and centralized dashboards for management visibility.</li></ul><div></div><p><b>
2. Incident &amp; Problem Management (Oversight Role)</b></p><ul><li>
Ensure consistent adherence to <b>Incident and Problem Management</b> frameworks across shifts.</li><li>
Oversee the <b>Major Incident process</b>, ensuring rapid engagement of resolver groups and timely communication to stakeholders.</li><li><b>
Intervene and guide</b> incident managers during crisis events to ensure accurate impact analysis and prioritization.</li><li>
Validate the quality of <b>Root Cause Analyses (RCAs)</b> and confirm implementation of preventive actions.</li><li>
Review and <b>report</b> operational metrics such as MTTA, MTTR, and incident recurrence to leadership.</li></ul><div></div><p><b>
3. Change Management (Guidance Role)</b></p><ul><li>
Oversee the organizational Change Management process to ensure effective planning, risk assessment, and communication.</li><li>
Chair or support CAB, DCAB, TCAB, Cyber -security CAB meetings to validate change readiness and Command Center visibility.</li><li>
Monitor and report all changes that may affect production services, ensuring synchronization with DR and release calendars.</li><li>
Guide teams to minimize change-related incidents through better testing and communication practices.</li></ul><div></div><p><b>
4. IT Asset Management (ITAM) Oversight</b></p><ul><li>
Supervise IT Asset Management activities ensuring <b>accuracy, traceability, and compliance</b> throughout the asset lifecycle.</li><li>
Ensure synchronization between <b>ITAM, CMDB, and monitoring systems</b> to maintain an up-to-date operational picture.</li><li><b>
Oversee and validate</b> license compliance, asset tagging, and configuration baselines for audits and service impact assessments.</li><li><b>
Report</b> on asset utilization, lifecycle health, and gaps that may affect operational readiness.</li></ul><div></div><p><b>
5. Service Level Management</b></p><ul><li>
Guide and ensure adherence to <b>Service Level Agreements (SLAs)</b> and <b>Operational Level Agreements (OLAs)</b> across all services.</li><li>
Validate and <b>report</b> monthly service performance, uptime, and restoration metrics to management and stakeholders.</li><li>
Oversee tracking of SLA breaches, identify root causes, and guide service owners toward improvement actions.</li><li>
Ensure proactive monitoring and trending of performance indicators that could lead to potential SLA violations.</li><li>
Support <b>Service Review Meetings</b> with factual reports and recommendations for improvement.</li></ul><div></div><p><b>
6. Business Continuity &amp; Disaster Recovery Alignment</b></p><ul><li>
Ensure Command Center readiness for <b>Disaster Recovery (DR)</b> and <b>Business Continuity (BCP)</b> exercises.</li><li>
Coordinate DR scheduling and readiness reviews with application, infrastructure, and change teams.</li><li><b>
Oversee and report</b> the Command Center&rsquo;s participation, ensuring accurate documentation of test results and lessons learned.</li><li><b>
Intervene</b> during DR execution to ensure Command Center coordination, communication, and recovery validation.</li></ul><div></div><p><b>
7. Continuous Improvement &amp; Automation Enablement</b></p><ul><li>
Identify and recommend <b>automation, AIops, and monitoring optimization</b> opportunities to improve operational resilience.</li><li>
Guide teams in implementing alert reduction, predictive insights, and workflow automation initiatives.</li><li>
Review Command Center KPIs and <b>report</b> process gaps and efficiency improvements to management.</li><li>
Drive maturity initiatives in collaboration with platform and observability engineering teams.</li></ul><div></div><p><b>
8. Leadership, Coaching, and Stakeholder Engagement</b></p><ul><li>
Lead and <b>mentor</b> Command Center staff to maintain a disciplined, high-performance operational culture.</li><li>
Oversee shift rosters, ensure skill matrix coverage, and promote cross-domain knowledge sharing.</li><li><b>
Intervene and guide</b> in real-time operational escalations, ensuring the right experts are engaged.</li><li><b>
Report</b> key events, incidents, and operational trends to IT leadership and business stakeholders.</li><li>
Act as the Command Center representative in <b>CABs, Incident Review Boards, Service Review Meetings, and DR Steering Committees</b>.</li></ul><div></div><p><b>
Skills and Experience</b></p><p><b>
Technical &amp; Process Expertise</b></p><ul><li>
Minimum <b>10 years</b> of experience in IT Operations or Service Management, including <b>5 years in Command Center leadership</b>.</li><li>
Proven background guiding <b>Incident, Problem, Change, ITAM, and Service Level processes</b> under ITIL frameworks.</li><li>
Experience with enterprise monitoring platforms (Elastic, Dynatrace, OpsBridge, SiteScope, SolarWinds, etc.).</li><li>
Familiarity with <b>ITSM platforms (ServiceNow, Opentext Service Manager)</b>, CMDB, and IT Asset Management tools.</li><li>
Strong analytical and communication skills, capable of <b>intervening during crises</b> and <b>reporting objectively to management</b>.</li><li>
Exposure to <b>banking or highly regulated environments</b> preferred.</li></ul><div></div><p><b>
Certifications (Preferred)</b></p><ul><li><b>
ITIL v4 Managing Professional</b></li><li><b>
ISO 22301 Lead Implementer / Auditor</b></li><li><b>
ServiceNow Certified Process Owner</b></li><li><b>
Elastic or Dynatrace Certified Professional</b></li></ul><div></div><p><b>
Behavioral Competencies</b></p><ul><li>
Strategic Oversight &amp; Analytical Thinking</li><li>
Calm, Structured Crisis Response</li><li>
Objective Reporting &amp; Decision Support</li><li>
Leadership Through Guidance &amp; Mentorship</li><li>
Process Adherence &amp; Intervention Discipline</li><li>
Collaboration Across Teams and Vendors</li><li>
Continuous Improvement Mindset</li></ul><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

Command Center and Service Management Lead

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented <b>Senior Planning Manager &ndash; Hyperscale Data Centre</b> to join our team!</p><p><br>
In this role, you will lead the planning function across the full lifecycle of a fast-track hyperscale data center project with a capacity of 100&ndash;150MW. The project involves complex engineering, heavy utility demand, multiple contractor packages, and coordination with design consultants and stakeholders. This high-profile, mission-critical infrastructure program requires precision planning and execution.</p><p></p><p><b>
What You&rsquo;ll Be Doing</b></p><ul><li><p>
Develop and manage the integrated master schedule using Primavera P6 (or equivalent).</p></li><li><p>
Coordinate planning inputs from design consultants, contractors, and internal teams.</p></li><li><p>
Monitor progress, identify risks, and propose mitigation strategies.</p></li><li><p>
Lead planning meetings and reporting cycles with stakeholders.</p></li><li><p>
Interface with utility providers and regulatory bodies to align timelines.</p></li><li><p>
Support claims analysis, change management, and forensic planning as needed.</p></li><li><p>
Ensure compliance with project controls standards and governance.</p></li></ul><p></p><p><b>
What Required Skills You&rsquo;ll Bring</b></p><ul><li><p>
10&ndash;15 years in planning roles, with at least 5 years in data centers, industrial, or large-scale infrastructure.</p></li><li><p>
Proficiency in Primavera P6, MS Project, and reporting tools.</p></li><li><p>
Strong understanding of hyperscale data center delivery, MEP-heavy environments, and utility coordination.</p></li><li><p>
Excellent communication, stakeholder management, and leadership capabilities.</p></li><li><p>
Degree in Engineering, Construction Management, or related field is requied. PMP or similar certification is a plus.</p></li></ul><p></p><p><b>
What Desired Skills You&rsquo;ll Bring</b></p><ul><li><p>
Experience in fast-track, multi-package delivery environments.</p></li><li><p>
Familiarity with Middle East construction practices and regulatory frameworks.</p></li><li><p>
Ability to work under pressure and adapt to evolving project demands.</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Planning Manager – Hyperscale Data Centre

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Tabby is seeking a <b>Partner Support Team Leader</b> who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.<br>
</div><div>
<br>
This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Team Leadership &amp; Coaching</b><ul>
<li>Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).</li>
<li>Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.</li>
Create and maintain development plans to grow skills and retain top performers.<br>
<li>
</li></ul></li><li><b>Operational Delivery</b><ul>
<li>Manage daily workflows, escalations, and partner deliverables across multiple support channels.</li>
<li>Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).</li>
Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.<br>
<li>
</li></ul></li><li><b>Quality &amp; Process Management</b><br>
<ul>
<li>Participate in QA monitoring and ensure action plans are executed.</li>
<li>Champion the side-ticket and escalation framework to maintain efficiency and traceability.</li>
<li>Keep the team updated on product/process changes and industry trends.</li>
Identify opportunities for automation and workflow improvement to enhance partner experience.<br>
<li>
</li></ul></li><li><b>Stakeholder &amp; Business Alignment</b></li>
<li>Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.</li>
<li>Support delivery of business targets through reporting, root-cause analysis, and solution proposals.</li>
<li>Escalate high-impact issues to senior management with clear data and recommendations.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Proven success in contact center or B2B support leadership (1+ years as TL or Manager).</li>
<li>Experience with financial services, fintech, banking, or e-commerce preferred.</li>
<li>Strong coaching, people development, and performance management skills.</li>
<li>Excellent analytical and problem-solving abilities; able to turn data into action.</li>
<li>Fluency in English (B2+) required; strong Arabic is an advantage.</li>
<li>Experience in remote or distributed team management is a plus.</li>
<li>Confident handling demanding partners, escalations, and sensitive situations.</li>
<li>Skilled in reporting and presenting findings to management.</li>
<li>Bachelor&rsquo;s degree in a relevant discipline (business, operations, or related field).</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Job Benefits</b></h3><br>
<ul>
<li>
Quarterly Bonus based on achieving operational targets.</li>
<li>Career Growth Opportunities, subject to business needs and performance.</li>
<li>Rotational Shifts: 24/7 operation, 5 working days per week, 9-hour shifts including breaks.</li>
<li>Exposure to a high-growth fintech environment with opportunities to shape operational excellence.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Team Leader , Saudi Resident

Tabby | تابي

<div>
 <strong>
  Department:
 </strong>
 Customer Support Ops
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 ر.س11,000 / month
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 <br/>
 <br/>
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 <br/>
 <br/>
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 <br/>
 <br/>
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
  </li>
  <li>
   Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
  </li>
  <li>
   Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
  </li>
  <li>
   Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
  </li>
  <li>
   Ensure structured training and development plans for all team members, fostering continuous skill growth.
  </li>
  <li>
   Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
  </li>
  <li>
   Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
  </li>
  <li>
   Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
  </li>
  <li>
   Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
  </li>
  <li>
   Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
  </li>
  <li>
   Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
  </li>
  <li>
   Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
  </li>
  <li>
   Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
  </li>
  <li>
   Escalate complex issues to senior management with clear action plans and recommendations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Skills, Knowledge and Expertise
 <br/>
 <br/>
 <strong>
  Required:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 6 months of experience in a contact center environment as a Team Manager.
  </li>
  <li>
   Fluent English (B2+ level), with strong verbal and written communication skills.
  </li>
  <li>
   Analytical and strategic mindset, with a passion for process improvement.
  </li>
  <li>
   Creative problem-solving abilities, with a proactive approach to operational challenges.
  </li>
  <li>
   Proven success in customer service management, with a track record of delivering exceptional results.
  </li>
  <li>
   Bachelor&rsquo;s degree or higher in a relevant field.
  </li>
  <li>
   Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
  </li>
  <li>
   Strong people management skills, with the ability to inspire, motivate, and drive accountability.
  </li>
  <li>
   Proven ability to manage escalations and handle demanding customer interactions effectively.
  </li>
  <li>
   High-energy, results-oriented mindset, with a passion for delivering excellence.
  </li>
  <li>
   Flexibility to work onsite, adapting to dynamic operational needs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Bonus Points for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in financial services, banking, insurance, or investment industries.
  </li>
  <li>
   COPC knowledge, with a strong grasp of customer service frameworks.
  </li>
  <li>
   Expertise in report development and data-driven decision-making.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>


Customer Service Team Leader - Contact Center - Saudi National

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented<b> Senior Commissioning Manager &ndash; Hyperscale Data Centre</b> to join our team!<br>
In this role, you will lead the end-to-end commissioning strategy and execution for all critical systems of a fast-track hyperscale data centre project. The project involves complex engineering systems, high utility demand, multiple contractor packages, and targets Uptime Institute Tier III/IV compliance, requiring rigorous commissioning protocols to ensure fault tolerance, maintainability, and operational resilience.</p><p></p><p><b>
What You&rsquo;ll Be Doing</b></p><ul><li><p>
Develop and manage the commissioning plan aligned with Uptime Institute Tier III/IV requirements.</p></li><li><p>
Oversee commissioning of all critical systems including HV/LV electrical, cooling systems, BMS, fire protection, security, and ICT.</p></li><li><p>
Coordinate Integrated Systems Testing (IST) and ensure redundancy and failover scenarios are validated.</p></li><li><p>
Lead commissioning meetings, reporting cycles, and issue resolution across stakeholders.</p></li><li><p>
Ensure all commissioning documentation (scripts, logs, reports) meets audit and certification standards.</p></li><li><p>
Interface with design consultants, contractors, and client operations teams to ensure alignment.</p></li><li><p>
Support training and handover to facilities management and operations teams.</p></li><li><p>
Manage third-party commissioning agents and Tier certification processes.</p></li></ul><p></p><p><b>
What Required Skills You&rsquo;ll Bring</b></p><ul><li><p>
10&ndash;15 years in commissioning management, with at least 5 years in mission-critical or data center environments.</p></li><li><p>
Deep expertise in MEP systems, IST protocols, and Tier certification processes.</p></li><li><p>
Proven experience in hyperscale data center commissioning and operational readiness.</p></li><li><p>
Strong leadership, coordination, and stakeholder engagement capabilities.</p></li><li><p>
Degree in Mechanical, Electrical, or Building Services Engineering. Certifications from ASHRAE, NEBB, or BSRIA are highly desirable.</p></li></ul><p></p><p><b>
What Desired Skills You&rsquo;ll Bring</b></p><ul><li><p>
Experience with Uptime Institute Tier III/IV certified facilities.</p></li><li><p>
Familiarity with commissioning software and digital tools for test tracking and reporting.</p></li><li><p>
Ability to manage commissioning across multi-package, fast-track delivery environments.</p></li><li><p>
Strong understanding of operational risk, redundancy, and maintainability principles.</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Commissioning Manager – Hyperscale Data Centre

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is seeking an experienced and highly skilled <b>Senior Contract Manager</b> - Hyperscale Data Center to join our team for a major hyperscale data centre project in the Saudi Arabia.</p><p></p><p>
This role will focus on managing all contract activities for the project, including negotiation, administration, risk assessment, and compliance, ensuring alignment with company objectives and client requirements. The Senior Contract Manager will represent the company in high-level contractual discussions and provide strategic guidance on complex contractual issues across multiple contractors and consultant packages.</p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li><p>
Negotiate major contracts and contract modifications, ensuring favorable terms and alignment with project, client, and company objectives.</p></li><li><p>
Identify contractual risks and terms that do not conform with company policies, and propose mitigation strategies.</p></li><li><p>
Participate in strategic planning activities, including risk assessments, bid/no-bid analysis, and business plan development.</p></li><li><p>
Select, assign, and supervise contract administration personnel to ensure consistent, high-quality performance.</p></li><li><p>
Provide training, mentorship, and professional development for team members.</p></li><li><p>
Maintain active participation in professional societies to remain current on contractual trends and best practices.</p></li><li><p>
Ensure the team has access to updated reference materials and guidance on contract administration.</p></li><li><p>
Coordinate with internal stakeholders across project teams, business units, and departments.</p></li><li><p>
Engage with client representatives, suppliers, and government agencies on contractual matters.</p></li><li><p>
Perform additional duties associated with contract management as required.</p></li></ul><p></p><p>
What Required Skills You'll Bring:</p><ul><li><p><b>
Bachelor&rsquo;s Degree </b>in Law, Business Administration, Finance, or related field.</p></li><li><p>
Typically <b>15+ years of prime contract administration</b> experience within a large international engineering and construction firm.</p></li><li><p>
Experience in international infrastructure or hyperscale data centre projects is a must.</p></li><li><p>
Comprehensive knowledge of industry business practices and prime contract negotiation.</p></li><li><p>
Proven ability to independently negotiate highly complex contractual issues.</p></li><li><p>
Strong written and verbal communication skills and excellent interpersonal skills.</p></li><li><p>
Working knowledge of PC software packages typically used in contract administration.</p></li><li><p>
Demonstrated ability to manage and direct work in complex, multi-stakeholder environments.</p></li></ul><p></p><p><b>
What Desired Skills You'll Bring:</b></p><ul><li><p>
Experience delivering projects in the <b>Middle East</b> or similar regulatory environments.</p></li><li><p>
Strong understanding of procurement and contract management processes for multi-package delivery models.</p></li><li><p>
Ability to function effectively in a multi-organizational environment and develop collaborative relationships.</p></li><li><p>
Proactive mindset with a focus on risk mitigation, efficiency, and compliance.</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Contract Manager - Hyperscale Data Centre

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