center manager

Cloud Spaces

<div>
 <p>
  <strong>
   Centre Manager &ndash; Cloud Spaces (KSA)
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Cloud Spaces
  </strong>
  is a modern, premium workspace provider that empowers businesses to thrive in inspiring, flexible, and collaborative environments. We bring together entrepreneurs, startups, and established companies within beautifully designed spaces that encourage productivity, innovation, and community.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  As a
  <strong>
   Centre Manager
  </strong>
  at Cloud Spaces, you will oversee all aspects of the business center&rsquo;s operations, leading your team to deliver exceptional service and achieve commercial success. This role is ideal for a hands-on leader who enjoys running a center as their own business within the framework of an established and growing company.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Sales &amp; Financial Performance
  </strong>
 </p>
 <ul>
  <li>
   Drive the achievement of monthly and annual sales targets.
  </li>
  <li>
   Maintain accurate and up-to-date records in the CRM, including all sales details and client agreements.
  </li>
  <li>
   Ensure the center&rsquo;s floor map and occupancy data are consistently updated.
  </li>
  <li>
   Ensure all agreements are properly executed by clients and the General Manager.
  </li>
  <li>
   Review and analyze monthly profit and loss statements, identifying opportunities to increase profitability.
  </li>
  <li>
   Track performance against previous months and years, maintaining a clear understanding of ongoing and forecasted results.
  </li>
 </ul>
 <p>
  <strong>
   Client Experience &amp; Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Deliver an outstanding experience for all clients, consistently exceeding expectations.
  </li>
  <li>
   Ensure new clients receive full support throughout their onboarding and settling-in process.
  </li>
  <li>
   Train and guide your team on client engagement and welcome procedures.
  </li>
  <li>
   Proactively identify client needs and opportunities for value-added services.
  </li>
  <li>
   Respond to all client queries and concerns within 24 hours.
  </li>
 </ul>
 <p>
  <strong>
   Operations Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee accurate client setup, ensuring all agreement details are correctly entered.
  </li>
  <li>
   Manage rent reviews, renewals, and system entries for accuracy and automation.
  </li>
  <li>
   Monitor daily operational processes and ensure correct billing practices.
  </li>
  <li>
   Conduct recurring charge audits twice a year.
  </li>
  <li>
   Ensure timely and accurate preparation and distribution of client invoices by the 1st of each month.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    8 years of overall experience
   </strong>
   , including at least
   <strong>
    2 years in a managerial position
   </strong>
   .
  </li>
  <li>
   Background in
   <strong>
    retail, hospitality, coworking, or a related customer-focused industry
   </strong>
   preferred.
  </li>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Business Administration, Marketing
   </strong>
   , or a related field.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong leadership and communication abilities.
  </li>
  <li>
   Excellent customer service and interpersonal skills.
  </li>
  <li>
   Proven ability to drive results and maintain a customer-centric focus.
  </li>
  <li>
   Fundamental understanding of workplace safety standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join Cloud Spaces
  </strong>
  and lead one of our dynamic centers in KSA &mdash; where your leadership, creativity, and business acumen will directly shape our clients&rsquo; success and the growth of our brand.
 </p>
</div>


Center Manager

The Place BC

<div>
 <p>
  <strong>
   Scope of Employment:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Center Manager will oversee the operations of the Business Center, ensuring service efficiency, fostering client relationships, and upholding exceptional customer satisfaction, while also driving sales and revenue growth through strategic initiatives and collaborating with the sales team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The scope of duties shall include but is not limited to:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational Management:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Oversee daily operations and ensure that superior customer service is provided to all clients, (in person, over the phone, or via email).
  </li>
  <li>
   Manage the onboarding process for new clients, ensuring a smooth transition and understanding of services.
  </li>
  <li>
   Handle move-ins and inspect offices upon move-outs.
  </li>
  <li>
   Cultivate and maintain positive relationships with clients.
  </li>
  <li>
   Develop methods to gauge customer satisfaction and handle complaints.
  </li>
  <li>
   Collect and analyze client feedback for strategic decision-making.
  </li>
  <li>
   Ensure compliance with Company policies.
  </li>
  <li>
   Identify opportunities to upsell or cross-sell products or services.
  </li>
  <li>
   Ensure that daily office inspections are conducted to maintain established standards for safety, cleanliness, functionality, and overall appearance.
  </li>
  <li>
   Oversee and supervise Office Assistants and Community Managers in their daily tasks, ensuring efficiency and adherence to established standards.
  </li>
  <li>
   Communicate with contractors, vendors, etc., for necessary office repairs and maintenance.
  </li>
  <li>
   Maintain accurate records and documentation related to client agreements, billing, and payments.
  </li>
  <li>
   Oversee and manage inventory of office supplies and equipment.
  </li>
  <li>
   Provide logistical support for meetings and events.
  </li>
  <li>
   Organize and participate in in-house community events.
  </li>
  <li>
   Monitor and control expenses to ensure the profitability of the business center.
  </li>
  <li>
   Maintain thorough knowledge of the Center's products and services.
  </li>
  <li>
   Develop and implement operational strategies and procedures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Achieve and exceed sales targets and key performance indicators (KPIs).
  </li>
  <li>
   Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.
  </li>
  <li>
   Act as a liaison between the Community Managers, Business Centre clients and Management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications/Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   3+ years experience in Property management
  </li>
  <li>
   Previous experience in 5* hotel client management is a plus.
  </li>
  <li>
   Excellent communication, negotiation, and interpersonal skills.
  </li>
  <li>
   Ability to analyze data and market trends to implement effective sales strategies.
  </li>
  <li>
   Commitment to providing excellent customer service.
  </li>
  <li>
   Ability to meet deadlines and address time-sensitive issues.
  </li>
  <li>
   Conflict resolution and superior multitasking skills.
  </li>
  <li>
   Customer-focused with excellent decision-making skills.
  </li>
  <li>
   Ability to manage work amid shifting priorities.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Center/Office Manager

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>486941
</div></div><div><div><b>Posted since
</b></div><div>22-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Sales
</div></div><div><div><b>Company
</b></div><div>Siemens Ltd.
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Riyadh - Ar Riyad - Saudi Arabia
</li></ul></div></div></div></div></div><div><div><div><div><div><b>Sales Manager - Data Center &ndash; Riyadh, Saudi Arabia</b><div><div><br>
</div><div>Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant&rsquo;s intuitive buildings which are comfortable, safe, secure and energy efficient.</div><div></div><div><br>
Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.</div><div></div><div><br>
Join our Smart Infrastructure as a &ldquo;Sales Manager - Data Center&rdquo; and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.<br>
</div><div></div><br>
<div><b>Your Role &ndash; International, Challenging And Future-Oriented!<br>
</b></div><div></div><br>
<ul><li>Demonstrate complete Electrical Networks in Power Distribution particularly in MV 11kV to 33kV networks in addition to LV and Busduct
</li><li>Have in-depth knowledge of Datacenters Electrical network requirements
</li><li>Demonstrating accountability for functional, business, and broad company objectives for the Datacenter business.
</li><li>Shall have extensive knowledge of proposing fit digitalization solution based on Customer needs.
</li><li>Follow defined business processes that meet business needs across the organization.
</li><li>Self-driven individual with clear goal in achieving aggressive growth targets in all markets
</li><li>Build and enhance customer relationships which enables repetitive business.
</li><li>Developing customer strategies, campaign plans, and contribute to their execution.
</li><li>Establish close collaboration with stake holders like Tendering, Business Administration, Execution teams within the Business Unit which enables flaw performance throughout the sales cycle.
</li><li>Customer satisfaction evaluations, plans, and follow through.
</li><li>Demonstration of commercial and technical expertise in specific market.
</li><li>Drive core sales strategy and growth initiatives within the region.
</li><li>Evolve various business models like JV&rsquo;s/Silent Consortium/Open Consortium options depending on the Customer requirements.</li></ul><div></div><div><b><br>
Your Qualifications And Skills &ndash; Digital And Solid!<br>
</b></div><div></div><br>
<ul><li>Expected degree qualification and/or major
</li><li>10 to 15 relevant years of experience
</li><li>Candidate must have knowledge and experience in Low/Medium/ High voltage switchgears Busducts, Control &amp; Protection Relays, Substation automation and communication equipment. Any required certification.</li><li>Exposure of Middle East Market specially Kingdom of Saudi</li></ul><div></div><div><b><br>
What else do you need to know?
</b></div><div>As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.<br>
</div><div></div><br>
<div>Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com</div><div></div><div><br>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds</div><div></div><div><br>
We are looking forward to receiving your online application.
</div><div>Please note: Only complete applications can be considered in the selection process.</div></div></div></div></div></div></div></div><div></div>

Sales Manager(Data Centers)-Saudi Arabia/Riyadh

noon

<div>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Manager, Customer Support Contact Center Operations who can help us move even faster.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   noon&rsquo;s mission: Every door, every day.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role will be responsible for overseeing the day-to-day operations of our multi-channel customer service center in Saudi Arabia. This pivotal role ensures that our KSA customers receive world-class support across all touchpoints (call, chat, email, social media) in line with our brand promise. Role will drive performance against key metrics (SLAs, CSAT, AHT), lead and develop a high-performing team, and implement strategic initiatives to optimize efficiency and enhance the overall e-commerce customer experience in the local market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage 24x7 support operations across Email, Chat, and other digital channels.
  </li>
  <li>
   Drive adherence to SLAs and KPIs: CSAT, FRT, AHT, backlog, repeat contact rate, callbacks, quality, and productivity.
  </li>
  <li>
   Ensure that all customer communication, knowledge base, SOPs and self-service tools are fully localized and professionally executed in both
   <strong>
    Arabic (essential)
   </strong>
   and English.
  </li>
  <li>
   Handle high-level customer escalations, MCI and complex complaints with professionalism and final resolution.
  </li>
  <li>
   Partner with QA &amp; Training teams for performance calibration, conduct audits, monitor CSAT feedback, interaction quality and works on agent upskilling.
  </li>
  <li>
   Identify and implement automation and self-serve opportunities (AI bots, templates, macros) to drive efficiency.
  </li>
  <li>
   Regularly review agent and team performance using performance management tools; identify development areas.
  </li>
  <li>
   Ensure timely hiring, onboarding, and ramp-up of agents and team leads.
  </li>
  <li>
   Ensure workforce management adherence, manpower rostering, shift planning, breaks, and leave planning.
  </li>
  <li>
   Deliver reports and insights (daily/weekly/monthly) to CS leadership with recommendations for process improvements.
  </li>
  <li>
   Represent Voice of Customer (VoC) to drive cross-functional CX improvements.
  </li>
  <li>
   Drive team engagement through R&amp;R programs and regular skip-level connect.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   6-8 years of hands-on experience in BPO/Contact Center operations, preferably in e-commerce or telecom companies.
  </li>
  <li>
   Proven track record in managing high-volume customer service operations in Saudi Arabia (KSA).
  </li>
  <li>
   Language: Bilingual fluency in Arabic (written and spoken) and English (written and spoken) is essential.
  </li>
  <li>
   Knowledge of CRM platforms, IVR systems, and WFM tools.
  </li>
  <li>
   Solid skills in MIS reporting, SLA governance, and process compliance
  </li>
  <li>
   Excellent conflict resolution, negotiation, and communication (written and verbal) skills
  </li>
  <li>
   Ability to work collaboratively in a fast-paced, dynamic environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience in a regional (MENA) or international customer service environment and e-commerce background
  </li>
  <li>
   Certification in Contact Center Management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Manager

KitchenPark

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
 <br/>
 <br/>
 We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they&rsquo;re in. Every time we launch a new facility we create jobs in that neighborhood, and we&rsquo;re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
 <br/>
 <br/>
 We're changing the game for restaurateurs whether they&rsquo;re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
 <br/>
 <br/>
 The Operations Manager ensures smooth and efficient daily operations across one or more processing centers in Saudi Arabia. This role oversees facility operations, inventory, and process optimization while supporting cross-functional teams to meet performance goals. The Operations Manager leads training, resolves operational issues, and ensures readiness for high-volume periods, maintaining seamless execution and strong customer satisfaction across all sites.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for the smooth operation of the processing center across all shifts.
  </li>
  <li>
   Leads training and meeting sessions for the processing staff.
  </li>
  <li>
   General handy-person duties around the hub, a plus.
  </li>
  <li>
   Works with Property Manager to ensure work around the facility is completed on an appropriate timeline.
  </li>
  <li>
   Address facility, tech, and space issues with licensees. This includes calling OFOS on behalf of the licensees to address issues.
  </li>
  <li>
   Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business.
  </li>
  <li>
   Manages ZenDesk tickets from open to close.
  </li>
  <li>
   Troubleshoots processing center, kitchen, and facility hardware issues.
  </li>
  <li>
   Inventory &amp; Ordering; Audits.
  </li>
  <li>
   Review daily inventories and make orders to replenish inventories when needed.
  </li>
  <li>
   Performs storage and common area audits.
  </li>
  <li>
   Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning.
  </li>
  <li>
   Coaching new and existing shift leads.
  </li>
  <li>
   Filling in shifts during call-outs, general staffing help.
  </li>
  <li>
   Reviews financials and supports P&amp;L understanding, comfortable working with numbers to see their impact on operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field (preferred).
  </li>
  <li>
   3+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments.
  </li>
  <li>
   Strong organizational skills, with experience managing teams across multiple shifts.
  </li>
  <li>
   Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues.
  </li>
  <li>
   Strong communication skills, both written and verbal in English and Arabic (essential)
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  </li>
  <li>
   Experience in a multi-site operations environment.
  </li>
  <li>
   Familiarity with kitchen or food processing operations.
  </li>
  <li>
   Experience with Zendesk or other ticketing systems.
  </li>
  <li>
   Knowledge of Saudi labor laws and workplace safety standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why join us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Growing market: You&rsquo;ll be focused on an $80 billion market that&rsquo;s projected to reach at least $500 billion by 2030 in the US alone.
  </li>
  <li>
   Changing the restaurant industry: You&rsquo;ll be part of a team that helps restaurants succeed in online food delivery.
  </li>
  <li>
   Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you&rsquo;ll work closely with other teams to ensure our customer&rsquo;s success.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Else You Need To Know
  <br/>
  <br/>
 </strong>
 This role will be based at our Riyadh office, covering 3 different sites. We believe that people do their best work when they are together. As a company, we&rsquo;re in the marketplace of ideas and innovation. When you&rsquo;re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we&rsquo;re better as a team.
 <br/>
 <br/>
 Looking forward to sharing more about a Career of Substance at KitchenPark,
 <br/>
 <br/>
 <strong>
  Ready to join us as we serve those who serve others?
 </strong>
</div>


Operations Manager, KitchenPark - Riyadh

Accenture

<div><div><h2 class="jobSectionHeader"><b>About Accenture</b></h2><div>
Accenture is a leading global professional services company that helps the world&rsquo;s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services&mdash;creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries.</div><h2 class="jobSectionHeader"><b>
The Work</b></h2><div>
Join us in shaping the future of security operations! As a <b>Security Delivery Associate Manager</b>, you will act as a subject matter expert, collaborating with cross-functional teams to make impactful decisions and deliver innovative security solutions. Your expertise in <b>Security Operations Center (SOC) Planning</b> and <b>SIEM technologies</b> will help us strengthen our security posture and protect critical assets across enterprise environments.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><b>
Design and implement SOC strategies</b> to effectively detect, analyze, and respond to cyber threats.</li><li><b>
Govern enterprise security tools and architecture frameworks</b>, ensuring compliance with security policies and standards.</li><li><b>
Build and enhance digital identity, platform security, and cloud security solutions</b> to safeguard critical assets.</li><li><b>
Collaborate with cross-functional teams</b> to align security initiatives with enterprise risk frameworks and business objectives.</li><li><b>
Drive continuous improvement initiatives</b> to optimize security operations and enhance overall security posture.</li></ul></div><p></p><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><b>
Design and implement SOC strategies</b> to effectively detect, analyze, and respond to cyber threats.</li><li><b>
Govern enterprise security tools and architecture frameworks</b>, ensuring compliance with security policies and standards.</li><li><b>
Build and enhance digital identity, platform security, and cloud security solutions</b> to safeguard critical assets.</li><li><b>
Collaborate with cross-functional teams</b> to align security initiatives with enterprise risk frameworks and business objectives.</li><li><b>
Drive continuous improvement initiatives</b> to optimize security operations and enhance overall security posture.</li></ul></div></div>
<br>
<div><h2 class="jobSectionHeader"><b>What You Need</b></h2><ul><li><b>
Expert proficiency in SOC Planning</b> and operational processes.</li><li><b>
Expert proficiency in Splunk SIEM</b> operations and management.</li><li>
Minimum <b>4 years of relevant experience</b> in security delivery or SOC operations.</li><li><b>
Bachelor&rsquo;s degree</b> in Computer Science, Cybersecurity, or related field.</li></ul><h2 class="jobSectionHeader"><b>
Bonus Points</b></h2><ul><li>
Advanced proficiency in <b>Security Delivery Governance</b> and compliance frameworks.</li></ul></div>

Security Delivery Associate Manager

Oracle

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.
 <br/>
 <br/>
 <ul>
  <li>
   About the candidate: Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) Experience with data center M&amp;E equipment Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Experience working in a &ldquo;mission critical operations&rdquo; environment The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations. Ability to speak confidently and to communicate clearly in a virtual environment Strong adherence to processes and be a Process Champion Good communication skills (oral &amp; written) and ability to interact professionally with a diverse group of customers and staff Experience providing client-facing, direct customer support and service. Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual Highly service-oriented, reliable, responsible, self-motivated Good English command
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Data Center experience:
  <br/>
  <br/>
 </strong>
 Basic knowledge of data center design, including electrical and cooling plant &amp; operation
 <br/>
 <br/>
 Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
 <br/>
 <br/>
 Rack, stack equipment including commissioning of new racks
 <br/>
 <br/>
 Strong structured cabling skills on fiber &amp; copper (e.g. looming, term &amp; test)
 <br/>
 <br/>
 <strong>
  Required systems &amp; hardware expertise:
  <br/>
  <br/>
 </strong>
 Systems administration (Linux and/or Windows Servers)
 <br/>
 <br/>
 Hardware repair, diagnosis &amp; break / fix
 <br/>
 <br/>
 Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
 <br/>
 <br/>
 IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
 <br/>
 <br/>
 Base Operating System Installs and configuration
 <br/>
 <br/>
 Core OS Services: SSH, Telnet, DHCP etc.
 <br/>
 <br/>
 <ul>
  <li>
   Role Responsibilities and Requirements:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Act HW as support expert liaison to other technical teams &amp; non-technical teams (e.g. networking, compute, compliance, business operations)
 <br/>
 <br/>
 Understand internal customer problems and provide technical solutions in a timely manner
 <br/>
 <br/>
 Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
 <br/>
 <br/>
 System board level repair and fault diagnosis to SLAs
 <br/>
 <br/>
 Planning and commissioning new rack positions
 <br/>
 <br/>
 Involvement with the design and commissioning of new whitespaces
 <br/>
 <br/>
 Structured cabling installation is a significant part of this position
 <br/>
 <br/>
 Keep up with the latest technologies and apply them appropriately
 <br/>
 <br/>
 Adherence to defined Health &amp; Safety processes at all times
 <br/>
 <br/>
 Working as part of a multi-disciplinary team without friction
 <br/>
 <br/>
 Additional on premise work at customer locations maybe required
 <br/>
 <br/>
 <ul>
  <li>
   Required Skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Customer Service, Good Communication Skills, IT infrastructure, Linux Server, Hardware Technical Support, Troubleshooting
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Career Level - IC3
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 <br/>
 <br/>
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 <br/>
 <br/>
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 <br/>
 <br/>
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 <br/>
 <br/>
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>


Data Center Engineer

Explore 683+ Center manager in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.