center manager

Mathnasium

About the Role:As the Mathnasium Center Manager in Bryan, TX, you will lead a team dedicated to transforming students' math skills and confidence. Join us in creating a fun and engaging learning environment that makes a difference in the lives of children.Responsibilities:<ul><li>Oversee daily operations of the Mathnasium center, ensuring a high-quality learning experience.</li><li>Manage and mentor a team of instructors, fostering their professional growth and development.</li><li>Implement and maintain effective instructional programs and tutoring strategies.</li><li>Engage with parents and students to communicate progress and address concerns.</li><li>Drive enrollment growth through community outreach and marketing initiatives.</li><li>Monitor and analyze student performance data to tailor instruction and improve outcomes.</li><li>Maintain a welcoming and organized center environment for students and staff.</li><li>Ensure compliance with company policies and educational standards.</li></ul>Requirements:<ul><li>Previous management experience in an educational or customer service/sales setting preferred.</li><li>Strong mathematical skills and a passion for teaching and mentoring.</li><li>Excellent communication and interpersonal skills to engage with students and parents.</li><li>Ability to analyze data and make informed decisions to enhance student learning.</li><li>Proficient in Microsoft Office and educational software applications.</li><li>Detail-oriented with strong organizational and time management abilities.</li><li>Positive attitude and a commitment to fostering a supportive learning environment.</li><li>You must be available to work Saturday mornings during the school year</li></ul>Why should you become a Mathnasium Center Manager?<ul><li>Full-time, salaried position averaging 35 hours/week, primarily afternoons and evenings</li><li>Compensation starting at $42,000-$55,000 annually, depending on experience; with performance incentives and opportunities for growth</li><li>Employer-subsidized medical Insurance</li><li>Voluntary dental/vision/supplementary coverage</li><li>401k options</li><li>Extensive training in our methods</li></ul>About Us:Mathnasium has been a leader in math education for over a decade, helping students of all ages excel in mathematics. Our unique approach to teaching math makes it enjoyable and accessible, which is why families trust us to support their children's learning journey. Join our passionate team and be part of a mission that empowers students to achieve their full potential. Mathnasium is a franchise company with more than 1000 learning centers around the world.Equal Employment OpportunityIt is the policy of Infinity Education Group Mathnasiums to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state, or local law. This policy extends to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training.Job Type: Full-timePay: $42,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Center Manager

Roseland Management

<div>Roseland Management, a leading, growth-focused healthcare organization specializing in interventional pain management and ambulatory surgical services is seeking an experienced Communications Center Manager. 

Our success is driven by a high-performing patient access model that prioritizes speed, responsiveness, and conversion of patient demand into care. Through a centralized Communication Center, we ensure every patient interaction is handled with urgency, professionalism, and a commitment to timely access. 


The Communication Center Manager is responsible for leading and optimizing the performance of the patient access and scheduling team to drive new patient growth and deliver an exceptional patient experience. This is a hands-on leadership role, where the manager actively participates in daily operations while coaching and developing the team. 


This role is highly metrics-driven, with direct accountability for new patient conversion, speed to schedule, and responsiveness to patient inquiries. The manager is expected to lead by example, enforce performance standards, and ensure the team consistently meets or exceeds key operational and growth targets.

Key Responsibilities: 


Team Leadership &amp; Oversight
<ul><li>
Lead and manage Communication Center Representatives, ensuring accountability to performance expectations and service standards
</li><li>
Provide real-time coaching, feedback, and training to improve call quality and scheduling effectiveness
</li><li>
Monitor daily performance and address gaps in productivity or execution
</li><li>
Foster a culture of urgency, accountability, and patient-centered service
</li></ul>
Hands-On Operations (Core Expectation)
<ul><li>
Serve as a working manager, actively handling inbound and outbound calls
</li><li>
Spend approximately 75% of time on the phones supporting patient access
</li><li>
Lead by example in converting inquiries into scheduled appointments
</li></ul>
New Patient Growth &amp; Scheduling Performance
<ul><li>
Drive new patient scheduling and ensure all referral opportunities are captured
</li><li>
Ensure patients are scheduled within 2 business days when clinically appropriate
</li><li>
Maximize provider schedules and minimize unused capacity
</li></ul>
KPI Management &amp; Accountability
<ul><li>
Own and manage key performance indicators, including:
<ul><li>
New patients scheduled
</li><li>
Call-to-appointment conversion rate
</li><li>
Time to schedule ( 2 days)
</li><li>
Call response time ( 24 hours)
</li><li>
Call volume and productivity per representative
</li></ul>
</li><li>Monitor performance daily and implement corrective actions as needed
</li></ul>
Patient Experience &amp; Call Quality
<ul><li>
Ensure all patient interactions reflect professionalism, empathy, and urgency
</li><li>
Standardize call scripting and workflows for consistency
</li><li>
Monitor calls and provide feedback to improve performance
</li></ul>
Operational Efficiency &amp; Process Improvement
<ul><li>
Identify inefficiencies impacting scheduling and patient access
</li><li>
Implement process improvements for referral intake, call routing, and scheduling
</li><li>
Ensure all patient inquiries are tracked and followed through to completion
</li></ul>
Collaboration &amp; Communication
<ul><li>
Partner with clinical and operational leaders to align scheduling with provider availability
</li><li>
Communicate trends, barriers, and opportunities related to patient access
</li><li>
Provide regular performance updates and insights
</li></ul>
The ideal candidate is:
<ul><li>
Highly accountable and results-driven
</li><li>
Comfortable managing both people and performance metrics
</li><li>
A hands-on leader who leads from the front
</li><li>
Focused on urgency, access, and converting patient demand into scheduled visits</li></ul> 


Qualifications include:
<ul><li>
Experience leading a call center, communication center, or patient access team (healthcare preferred)
</li><li>
Proven track record of driving KPI performance and growth metrics
</li><li>
Strong communication, coaching, and problem-solving skills
</li><li>
Ability to thrive in a fast-paced, high-accountability environment</li></ul> 


Roseland Management is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

Communications Center Manager

Administer Justice

<div>Your Role: The Support Center Manager oversees the daily operations of Administer Justice&rsquo;s support communications and six‑day‑a‑week hotline. You manage support staff and our call‑center vendor while also responding directly to client and volunteer inquiries, handling scheduling needs, and maintaining records. 
Our network of church‑based, volunteer‑run Gospel Justice Centers depends on well‑prepared volunteers and efficiently scheduled clients. You and your team ensure questions are answered, issues resolved, and centers equipped with the information and resources they need. 
Together, we help make every Gospel Justice Center a place where lives are transformed in the name of Christ. 


Location: Remote Eligible. Hybrid in Elgin, IL preferred.

Schedule: 28 Hours per week &ndash; 4 weekdays and Saturdays 


What you&rsquo;ll do:
<ul>
<li>Oversee and actively participate in the daily operation of our National Support Center handling client and volunteer support inquiries.</li>
<li>Ensure consistent bilingual phone and email coverage from 9:00 a.m.&ndash;5:00 p.m. Monday&ndash;Friday, and 7:30 a.m.&ndash;3:00 p.m. on Saturdays.</li>
<li>Use strong customer‑service and problem‑solving skills to personally handle support tickets, including those that require management‑level attention.</li>
<li>Serve as the primary point of contact for our answering‑service vendor partner and supervise up to 3 staff.</li>
<li>Help maintain and improve Standard Operating Procedures (SOPs) to promote consistency, clarity, and efficiency across all support processes.</li>
<li>Identify needs, issues, and opportunities for improvement as they arise, collaborating with the broader AJ team to develop solutions.</li>
<li>Work confidently across multiple systems, including our phone platform, scheduling system, and case‑management system.</li></ul> 


The impact you&rsquo;ll have:
<ul><li>Seeing clients quickly and efficiently get connected to the help of a lawyer and the hope of God&rsquo;s love. We aim to promptly answer calls and schedule clients for an appointment within a short window of time because we know that just knowing an appointment is coming reduces our client&rsquo;s stress.</li>
<li>Seeing our volunteers empowered and encouraged to serve at their centers through resources, acknowledgement, and support.</li></ul> 


Success in this role is measured by:
<ul>
<li>Call answer rate/speed during operational hours;</li>
<li>Time to resolution of tickets;</li>
<li>Customer Satisfaction (CSAT) scores after NSC interactions;</li>
<li>Client satisfaction scores after sessions and volunteer satisfaction scores.</li></ul> 


Skills and qualifications:
<ul><li>In a growing, energetic relationship with Jesus &amp; aligned with Administer Justice&rsquo;s Statement of Faith.</li>
<li>Fluent English written/verbal proficiency required. Advanced Spanish written/verbal proficiency preferred.</li>
<li>2+ years customer care experience. Volunteer coordination experience a plus.</li>
<li>Highly computer proficient, able to quickly learn new systems and use them efficiently and train others. Experience with Zendesk, Vonage, or Acuity, a plus.</li>
<li>A multi-tasker who is organized administratively and thinks in process-oriented ways.</li>
<li>Exceptional personal communication skills with an ability to lead and train others.</li></ul> 


Schedule and Compensation: 

This position is part-time, 28 hours per week - 4 weekdays and Saturdays - and is remote eligible. 
Compensation range is $23-$24 per hour depending on experience. Benefits are pursuant to employee handbook and include Paid Time Off and SIMPLE IRA employer match of 3%.</div>

Support Center Manager

Luxury Bath Technologies Corporate

<div>
 
 
 Call Center Manager
 
 
 
 Company:
 
 Kroll Construction
 
 
 Location:
 
 Garden City, MI
 
 
 Who We Are
 
 
 Kroll Construction is a leader in the bath remodeling industry, delivering high-quality, affordable, and stylish solutions to homeowners. We pride ourselves on exceptional customer service and a results-driven team environment.
 
 
 What We&rsquo;re Looking For
 
 
 We are hiring an experienced
 
 Call Center Manager
 
 to lead our team and drive performance. This role is ideal for a motivated leader who thrives in a fast-paced, sales-driven environment and knows how to build, coach, and scale a successful call center team.
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 
 Lead, hire, train, and manage call center representatives
 
 </li>
 <li>
 
 Drive team performance and ensure appointment-setting goals are met
 
 </li>
 <li>
 
 Monitor KPIs including call volume, set rate, and show rate
 
 </li>
 <li>
 
 Coach and develop team members through ongoing feedback and training
 
 </li>
 <li>
 
 Manage schedules to ensure proper coverage
 
 </li>
 <li>
 
 Collaborate with marketing and sales teams to align campaigns and goals
 
 </li>
 <li>
 
 Improve scripts, processes, and call strategies
 
 </li>
 <li>
 
 Monitor calls for quality assurance and professionalism
 
 </li>
 <li>
 
 Ensure accurate reporting and CRM usage
 
 </li>
 </ul>
 
 What You Bring
 
 <ul>
 <li>
 
 2+ years of call center management or leadership experience
 
 </li>
 <li>
 
 Proven ability to meet or exceed performance metrics
 
 </li>
 <li>
 
 Strong leadership and team-building skills
 
 </li>
 <li>
 
 Excellent communication and coaching abilities
 
 </li>
 <li>
 
 Highly organized with strong problem-solving skills
 
 </li>
 <li>
 
 Experience in sales or home improvement is a plus
 
 </li>
 <li>
 
 Comfortable working with CRM and call center systems
 
 </li>
 </ul>
 
 What We Offer
 
 <ul>
 <li>
 
 Competitive base pay + performance bonuses
 
 </li>
 <li>
 
 Growth and advancement opportunities
 
 </li>
 <li>
 
 Supportive, team-oriented environment
 
 </li>
 </ul>
 
 Apply Today
 
 
 Ready to lead a high-performing team and grow your career? Apply now to join
 
 Kroll Construction
 
 !
 
</div>

Call Center Manager

3D Lifestyle

Job DescriptionAbout the Company:3D Lifestyle Ltd. is the Largest Medical Aesthetic Center. 3D Lifestyle Ltd. a UK based brand and an International Company affiliated with 3D Lipo. 3D Lifestyle Ltd. provides different Non Surgical Treatments like Laser Hair Removal, Body Contouring, Tattoo Removing, Hydra Facial, Collagen facial, Skin Rejuvenation, PRP, Chemical peels, Anti Aging Procedures etc.Our Organizational Culture : 3D Lifestyle is a workplace where our employees are engaged and they work together on all work related projects and help where necessary. Our employees are knitted together, not separated. We embrace new ideas by our employees . We truly believe that a positive culture comes from being mindful, and respecting your coworkers, and being empathetic and that's our core belief. Hence, 3D lifestyle is definitely a workplace where there will be a smile on your face &amp; laughter as when you are at your desk, or walking down the hallway or the moment when you stepped into the office. You hear people having conversations and having a good time in the midst of high stress level with intense focus.3D lifestyle is in a hunt for a suitable candidate for the position &quot;Center Managers/ Front Desk Managers&quot;Education :B.com, BSc, BBA, M.Com, or 2 years associate degree or any other relevant degree.(Must be a graduate)Requirements &amp; Skills:<ul><li>Well groomed &amp; Confident personality</li><li>Excellent Communication Skills</li><li>MS Office (Excel, word)</li><li>Computer Literate</li><li>Proactive personality</li></ul>Experience :Minimum 1 year of experience in a call center or in any other customer service is mandatory for this position.Responsibilities:<ul><li>Greeting &amp; welcoming customers</li><li>Dealing with inquiries, complaints and emergencies</li><li>Undertaking administrative &amp; operational tasks acting as a central manager for the branch of the company</li><li>Keeping customer, statistical and financial records</li><li>Coordination with doctors in terms of setting appointments, consultations, follow up calls and reminder calls</li><li>Supervise and monitor the admin and janitorial staff</li><li>Cash handling</li></ul>Gender: Male &amp; Female both are eligible to apply. Females are highly encouraged to apply.Location: I8, Islamabad Job Types: Full-time, ContractPay: From Rs40,000.00 per monthWork Location: In person

Center Manager - I8

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

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Center Manager - I8

Call Center Manager