center manager

TRADESMEN(APPROVED BY GOVT OF INDIA MINISTRY OF OVERSEAS INDIAN AFFAIRS)

Urgent Hiring &ndash; Govt. Skill Development Project (PIA)Location: Bhadrak &amp; Jajpur, OdishaWe are hiring qualified and experienced professionals for a Government Skill Development Project in Bhadrak and Jajpur districts of Odisha.Available Positions&#12257; Center Manager &ndash; 02 PositionsLocation: Bhadrak &amp; JajpurResponsibilities: Center operations, mobilization coordination, reporting, documentationQualification &amp; Experience:Graduate (minimum)Minimum 3 years experience in Skill Development projects as Center Manager (OSDA experience preferred)&#12258; Electric Vehicle Assembly Trainer &ndash; 04 PositionsTrade: EV AssemblyQualification:ITI (Turner/Fitter) ORDiploma (Electrical/Automobile)Experience: 6 years (industry/teaching)&#12259; IT Trainer &ndash; 04 PositionsQualification:Diploma / Graduate in Computer Science or ITStrong knowledge of MS Office &amp; digital skillsExperience: 1&ndash;3 years&#12260; Soft Skills Trainer &ndash; 04 PositionsQualification: Graduate in any disciplineSkills: Communication, personality developmentExperience: 1&ndash;3 years&#12261; Mobilizer &ndash; 04 PositionsResponsibilities: Student mobilization, community outreach, field visits, counselingExperience:Minimum 5 years experience in Skill DevelopmentMandatory OSDA project experienceQualification: 10+2 / GraduateProject LocationsBhadrakJajpur, OdishaHow to ApplyCandidates are requested to send their updated resume via WhatsApp only.WhatsApp: 8339977800(Please avoid calling. Only WhatsApp messages will be accepted.)Immediate Joining PreferredSalary: As per industry standardsJob Types: Full-time, PermanentPay: &#8377;12,649.35 - &#8377;30,000.00 per monthWork Location: In person

Center Manager

Progenesis IVF Fertility Center

<div>
 
 What you will do / Job Responsibility
 
 
 A. Operational:
 
 
 1. Over all Daily Operations and Administration Management.
 
 
 2. Devise and implement action plans for achievement of financial targets of the center.
 
 
 3. Floor Management
 
 
 4. Keep track of the patients- progress and keep the referring OB-GYN Specialists informed at periodic intervals.
 
 
 5. Oversee the processes, procedures, types of equipment and other facilities employed in IVF and ensure highest standards are followed through in all of the following &ndash; semen / Ovum collection, storage, fertilization, implantation and other related sub-processes.
 
 
 6. Ensure that in cases of IVF failure the necessary formalities &amp; policies are followed and the agreed reimbursements are made.
 
 
 7. Ensure timely, accurate and legible documentation is followed by consultants, investing doctors, RMOs, Nurses, Semenologist, embryologist and everyone concerned with patient care.
 
 
 8. Ensure the maintenance of the highest standards of hygiene and cleanliness in order to achieve least number of hospital-acquired infections
 
 
 9. Oversee safekeeping of center medical records and ensure availability at all times for auditing &amp; reference purposes
 
 
 
 
 
 Page 2 of 6
 
 
 10. Maintain a database of total no of cases referred, direct walk ins, patient referral
 
 
 and doctor referral, successful ones in terms of booking, and reasons for failure
 
 
 in boking and regularly update it to the Medical Director.
 
 
 11. Maintain an efficient patient feedback and response system to gather feedback
 
 
 and responding to problems in a timely manner
 
 
 12. Oversee procurement, materials management and inventory management and
 
 
 ensure cost effectiveness
 
 
 13. Coordinate with the Center Medical &amp; Quality Manager and ensure that all
 
 
 clinical policies and procedures within the Center meets the requirements of
 
 
 NABH / NABL / ISO, State / Local rules &amp; regulations and other licensing or
 
 
 accrediting bodies
 
 
 14. Implementing and monitoring quality assurance programs to ensure patient
 
 
 safety and satisfaction
 
 
 15. Conduct periodic clinical reviews in terms of booking and patients&rsquo; satisfactions
 
 
 along with the Team (IVF Consultants, FC and Councillor) and Medical
 
 
 Advisory Board and ensure timely execution of the initiatives / follow up
 
 
 activities
 
 
 16. Monitor the performance of the Center in terms of revenue &amp; profitability against
 
 
 targets take corrective steps as required
 
 
 17. Undertake cost optimization initiatives such as reducing the usage of electricity
 
 
 bills, consumables, monitoring Fixed &amp; variable costs etc.
 
 
 18. Ensure that medical waste management system is in place according to
 
 
 standards
 
 
 19. Ensure that ethical medical practice is followed at all times at the center
 
 
 20. Interact with patients and attendants and building lasting relationships
 
 
 21. Assist and coordinate with the center level sales head in establishing company
 
 
 brand in the locality / area / city through various sales and marketing campaigns
 
 
 22. Act as an escalation point for all operational issues related to the facility and
 
 
 take suitable action by interfacing with the concerned stakeholders.
 
 
 23. Efficiency and Employees Management
 
 
 24. Hospital Data Management
 
 
 25. Compliances / Documentation
 
 
 26. Marketing &amp; Branding team support
 
 
 27. Vendor management.
 
 
 28. To check &amp; maintenance of AMC for machines.
 
 
 29. To track, inform and initiate the renewal process of various licences,
 
 
 compliances and AMC.
 
 
 30. To keep the records of all the required licences, registrations and accreditation
 
 
 documents.
 
 
 31. To keep and maintain the records of all the clinical and non-clinical assets
 
 
 records.
 
 
 32. To attend and conduct various operational, clinical and non-clinical meetings.
 
 
 33. To maintain and submit all required formats, checklist, minutes of meeting etc.
 
 
 to the reporting authority.
 
 
 34. Manual as well as online reporting.
 
 
 35. Ensuring that the patients who had successful IVF are directed to the OBGYN
 
 
 specialists for further management.
 
 
 
 
 
 36.
 
 
 Developing and maintaining relationships with key stakeholders, including doctors, nurses, embryologists, and other healthcare professionals to provide seamless patient care
 
 
 37.
 
 
 Leading and motivating a team of healthcare professionals, providing coaching and development opportunities
 
 
 38.
 
 
 Fostering a positive and collaborative work environment
 
 
 39.
 
 
 Addressing any employee concerns
 
 
 40.
 
 
 Developing and implementing marketing strategies to attract new patients and raising awareness of the centre's services
 
 
 41.
 
 
 Building relationships with referral sources, such as OB/GYNs and other healthcare providers
 
 
 42.
 
 
 Analysing data and tracking key performance indicators to measure the success of marketing and business development initiatives
 
 
 43.
 
 
 Participating in community events and outreach programs
 
 
 44.
 
 
 Creating a welcoming and supportive environment for patients, ensuring their emotional and physical well-being throughout their treatment journey
 
 
 45.
 
 
 Overseeing the patient intake process, scheduling appointments, and managing patient records
 
 
 46. Accounts Dept, Pharmacy etc. reporting activity.
 
 
 B. Reporting
 
 
 1. To do timely daily, weekly, monthly, quarterly and annual reporting as per the guidelines from management.
 
 
 2. Reporting in the form of Google sheets, HIMS, manually etc. by email, What&rsquo;s App etc.
 
 
 3. Reporting of daily operational, clinical activity, Business related, booking related, HR related, Assets and Equipment related, etc.
 
 
 C. Patient and Attendant Care and Management
 
 
 1. Patient Care Service
 
 
 2. Ensuring patient satisfaction with the clinic's services
 
 
 3. Financial Counselling of patients
 
 
 4. Financial counselling of IVF patients.
 
 
 5.
 
 
 Liaising with doctors and nurses to ensure patients receive the best possible care
 
 
 6.
 
 
 Addressing patient inquiries and concerns promptly and professionally
 
 
 7. Counsel the patients and the accompanying family members about the benefits and risks of IVF transparently to enable the conversion of appropriate cases
 
 
 8. Provide with details to the patients and the accompanying family member about the formalities &amp; procedures that will be followed in cases of successful as well as failed cases of failure.
 
 
 :
 
 
 1. Oversee if the right number and quality of manpower is hired in accordance with the manpower planning
 
 
 2. Establish performance requirements and evaluate the work of reportee&rsquo;s in order to achieve the department goals and develop reporters who are unable to meet expected performance levels.
 
 
 
 
 
 Page 4 of 6
 
 
 3. To keep track of the overall performance of Centre and report the same to the management.
 
 
 4. Monthly &amp; Quarterly Performance Rating, and Annually Appraisal of Centers staff.
 
 
 5. Prepare duty chart for department staff.
 
 
 6. Rotate the staff duties into other dept. for e.g. IPD, RMO / Nurse to OPD and vice versa.
 
 
 7. Support HR in investigating and resolving critical attrition and increasing employee engagement levels at the center
 
 
 8. Oversee duty rosters in order to ensure effective utilization of manpower
 
 
 9. Oversee the regular rotations of RMOs and Nursing staff duties from IPD / OT to OPD and Vice versa.
 
 
 10. Ensure that all staff are multitasking and shall perform other staff duty in case of emergency requirement - Patient coordinator to do additional task like &ndash; Scanning for DMR or Accountant as cashier or vice versa, Nursing staff to dispense medicine at Pharmacy etc.
 
 
 11. Manage the outsourced staff and ensure efficient running of the center
 
 
 E. Business Development
 
 
 1. To developed the Center business.
 
 
 2. To Achieve the monthly, quarterly and yearly Business / Booking targets.
 
 
 3. Converts OPD patients into Bookings - Various Fertility Treatment Packages
 
 
 F. Event Management:
 
 
 1. Conducting various organisational, , social, health related annual and promotional events.
 
 
 2. Conducting various In-House events such as Peda event, etc.
 
 
 G. Monitoring and Auditing:
 
 
 1. To oversee Pharmacy physical stock audit.
 
 
 2. Monitoring staff performance
 
 
 3. Conducting performance reviews
 
 
 H. Training and Development:
 
 
 1. Conducting regular training and development of the staff.
 
 
 2. Nominate the RMOs and other staff for IVF training programs for continuous improvement of procedures
 
 
 I. Accreditation and Certifications:
 
 
 1. To implement various Accreditation and Certifications like NABH, QAI, ISO etc. in center.
 
 
 2. To implement and monitor various manuals, procedures and quality policies
 
 
 J. Assets Management:
 
 
 1. CM are the custodian of the whole center as such including the non-medical assets, medical equipment and instruments etc.
 
 
 2. Tagging of Assets
 
 
 3. It is the responsibility of CM to take proper care of all the assets.
 
 
 
</div>

GD Goenka Healthcare

Key Responsibilities:<ul><li>Oversee and manage the day-to-day operations and activities of the center or facility.</li><li>Create and manage the center's budget, ensuring financial stability and efficient resource allocation.</li><li>Recruit, train, supervise, and evaluate staff members, including instructors administrative personnel, and support staff.</li><li>Design and coordinate educational programs, services, or activities offered by the center, ensuring they meet quality standards</li><li>Establish and maintain positive relationships with clients, students, parents, or other stakeholders</li><li>Develop marketing strategies and promotional campaigns to attract clients or students, increase enrollment, and enhance the center's visibility within the community.</li><li>Implement quality control measures to maintain high standards of service or education.</li><li>Monitor and evaluate the center's performance, assess outcomes, and make necessary adjustments to improve results.</li><li>Prepare and submit regular reports to senior management or governing bodies on the center's activities, achievements, and challenges.</li><li>Engage with the local community, businesses, and educational institutions to foster partnerships and collaboration.</li><li>Work towards achieving enrollment targets, revenue goals, and other key performance indicators set for the center.</li></ul>Qualifications and Skills:Male Candidate with Bachelor's degree in marketing, business, or a related field.Strong communication and presentation skillsPersuasive and convincing interpersonal skillsKnowledge of the education industry and admission processesJob Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Leave encashment</li><li>Paid sick time</li></ul>Work Location: In person

Baker Distributing Company

<div>Join Our Team: Sales Center Manager Wanted!
Join our team as a Sales Center Manager and lead the daily operations of a thriving wholesale HVAC distributorship. As a key leader in the industry, you'll drive sales growth, profitability, and customer satisfaction while managing a diverse team of professionals. If you're a results-driven professional with a passion for HVAC and exceptional leadership skills, we want to hear from you!
Summary
The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this role is to successfully manage the daily operations of all facets of the Sales Center.
Essential Duties and Responsibilities<ul><li>
Represent Baker as a leader in the industry ensuring maximum sales and profitability.</li><li>
Determine and monitor inventory stock levels and manage merchandising of sales showroom.</li><li>
Manage inventory to ensure proper turns and minimum loss throughout the year.</li><li>
Keep abreast of technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager.</li><li>
Responsible for Center&rsquo;s P&amp;L.</li><li>
Responsible for recruiting, hiring, training, and leading a diversified work force.</li><li>
Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.</li><li>
Interact with customers, outside salespeople, and vendors.</li><li>
Conduct him/herself professionally and courteously in all aspects of interaction with contractors, customers, and employees.</li><li>
Coordinate Center training and Company/Center events.</li><li>
Adhere to all company safety protocols and procedures.</li><li>
Utilize personal protective equipment (PPE) as required.</li><li>
Report any safety hazards or incidents immediately to management.</li><li>
Participate in regular safety training sessions and drills.</li><li>
Ensure a clean and organized workspace to prevent accidents and injuries.</li><li>
Follow all guidelines for the safe operation of equipment and vehicles.</li><li>
Maintain a professional and safe demeanor during all customer and employee interactions.</li><li>
Oversee the implementation of safety measures across all areas within the branch.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications<ul><li>
High School Diploma or GED required; equivalent experience may be considered.</li><li>
Bachelor&rsquo;s degree in business or related field preferred; equivalent professional experience may substitute.</li><li>
Demonstrated experience with HVAC equipment in a wholesale distribution setting.</li><li>
Background in sales, operations, purchasing, or inventory management preferred.</li><li>
Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.</li><li>
Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.</li><li>
Demonstrated interest in continuous learning, mentoring, and leadership.</li><li>
Mechanical or technical experience preferred.</li><li>
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.</li><li>
Proven success in managing and mentoring other employees while establishing the Center&rsquo;s business goals.</li></ul>
Skills<ul><li>
Strong interpersonal skills.</li><li>
Excellent customer service mindset with the ability to develop long term relationships.</li><li>
Excellent written and verbal communication skills.</li><li>
Excellent analytical aptitude with a proven ability to analyze/interpret data.</li><li>
Strong and creative problem-solving skills</li><li>
Ability to work independently and in a team environment.</li><li>
Proactively seeks continuous process and service improvements.</li><li>
This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.</li></ul>
Physical Demands and Work Environment<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</li><li>
Required to move parts and equipment weighing up to 50 pounds.</li><li>
Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.</li><li>
Operates computer and telephone equipment for extended periods of time.</li><li>
Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.</li><li>
Required to operate warehouse equipment such as forklifts and pallet jacks</li></ul>
Supervisory<ul><li>
This role provides direct supervision to Counter Sales, Driver Warehouse, and other Sales Center personnel.</li></ul>
Job Keywords: Branch Manager, Branch Management, Sales Center Manager, Service Center Manager, HVAC, Wholesale Distributor, Leadership, Management
wNe9iivSFw</div>

Sales Center Manager

IdeaCrate Edutainment

Job Purpose:Oversee day-to-day operations of designated Orange Wheels centre, ensuring operational efficiency, high-quality customer experiences, and team leadership which includes handling budgets, achieving sales, performance targets and managing inventory to support operational requirements.Key Responsibility:1. Operational Management<ul><li>Oversee the day-to-day operations of Orange Wheels' centre, ensuring adherence to operational protocols, standards and budgets.</li><li>Maintain the centre&rsquo;s facilities, ensuring cleanliness, safety, functionality, upkeep &amp; minor maintenance.</li><li>Induct new members; train &amp; manage team, ensuring adequate staffing levels to meet operational needs in coordination with area manager.</li><li>Handle ROTA for all team members in coordination with area manager.</li><li>Support organizing &amp; execution of the various events &amp; camps as planned by the Regional/ Area Manager &amp; Marketing team.</li><li>Promote activities, memberships, or loyalty programs as defined by organization from time to time.</li><li>Manage the visual display &amp; merchandising as per company policy.</li></ul>2. Customer Experience<ul><li>Ensure high-quality customer service by addressing inquiries, concerns, and feedback promptly through telephonic &amp; face to face discussions.</li><li>Continuously improve the centre&rsquo;s services to enhance the overall experience for customers, aligning with the brand's &quot;magical experience&quot; standards.</li><li>Gather and analyse customer feedback to identify areas for improvement and implement necessary changes.</li></ul>3. Sales and Performance Targets<ul><li>Execute and propose sales strategies to meet or exceed sales targets.</li><li>Monitor and analyse key performance indicators (KPIs), taking necessary actions to ensure targets are met or exceeded.</li><li>Identify opportunities for revenue growth, upselling, and cross-selling services/products.</li><li>Manage the centre&rsquo;s budget effectively, optimizing resources while maintaining profitability.</li><li>Offer &amp; convert customers to use the centre for birthday parties &amp; execute in coordination with party &amp; events teams.</li></ul>4. Team Leadership and Development<ul><li>Provide guidance, motivation, and leadership to the team, creating a positive work environment that is in line with TRIBE.</li><li>Conduct regular training sessions to upskill staff and ensure they deliver on brand promises and customer service expectations.</li><li>Conduct performance reviews, set goals, and provide constructive feedback to improve team performance.</li><li>Handle the team leave planning, rotation, promotion, initiatives to reduce attrition among other such initiatives.</li></ul>5. Community Engagement and Partnerships<ul><li>Maintain relationships with local organizations, schools, and communities to drive awareness and participation.</li><li>Interact with the property management teams to augment footfall, push promotions &amp; plan various activities of the centre.</li><li>Organize events, workshops, or collaborations to enhance the centre&rsquo;s visibility and community engagement.</li><li>Partner with various vendors to augment service offerings and experience to customers.</li></ul>6. Compliance and Standards<ul><li>Ensure implementation of daily, weekly, monthly checklists &amp; procedures &amp; monitor their effectiveness.</li><li>Ensure that all OW operations comply with all relevant laws, regulations, and organizational policies including health &amp; safety standards.</li><li>Support audits and inspections to identify and address any potential compliance issues and address the recommended actions within defined timelines.</li><li>Face external audits as and when they happen.</li><li>Maintain accurate and up-to-date records of all OW operations.</li><li>Implement and monitor standards to ensure the delivery of the 'magical experience' and other national/ international standards.</li></ul>7. Inventory Management &amp; Control<ul><li>Manage inventory levels, order supplies, and maintain stock to support operational requirements.</li><li>Control the inventory value to optimize the centre expenditures and profitability.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per month

ANG Holdings WLL

We are hiring a Call Center Manager to lead and develop our call center operations.Requirements:<ul><li>Must be currently in Bahrain.</li><li>Minimum 3 years of experience in call center management.</li><li>Strong background in the F&amp;B / restaurant industry.</li><li>Hands-on experience in handling delivery platforms (Talabat, Jahez, .., etc.).</li><li>Ability to manage call center KPIs, team performance, customer service quality, and order flow.</li><li>Strong communication, leadership, and problem-solving skills.</li></ul>Role Overview:<ul><li>Supervising call center agents and ensuring high-quality customer interactions.</li><li>Coordinating with outlets, riders, and delivery partners.</li><li>Managing complaints, peak hours, order accuracy, and service speed.</li><li>Preparing daily/weekly performance reports and improving efficiency.</li></ul>Interested candidates may send their CV to: hr@pastaexpressgroup.comJob Type: Full-timePay: From BD700.000 per monthWork Location: Remote

Call Center Manager

American Hospital Dubai

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai's mission and values, contributing to a seamless patient experience and efficient imaging workflow. Responsibilities <ul><li>Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.</li><li>Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.</li><li>Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.</li><li>Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.</li><li>Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.</li><li>Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.</li><li>Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.</li><li>Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.</li><li>Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.</li><li>Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.</li><li>Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.</li><li>Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.</li><li>Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.</li><li>Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.</li><li>Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.</li><li>Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.</li><li>Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.</li><li>Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.</li><li>Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.</li></ul> Qualifications <ul><li>Bachelor's Degree in Communications or realated field.</li><li>Diploma or other educational certificate in Call Centre Management/Operation preferred.</li></ul>PROFESSIONAL EXPERIENCE:<ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.</li><li>Experienced in the use and troubleshooting of computerised telephonic systems.</li><li>Significant exposure to Customer Excellence Programme methodologies.</li><li>Excellent oral, written and comprehension of the English language is essential.</li><li>Ability to converse effectively in the Arabic Language preferred.</li></ul>

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