certified international specialist

DHL Express Middle East and North Africa

<div>
 
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
 
 
 
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 
 
 
 ROLE PURPOSE:
 
 
 <ul>
 <li>
 Telesales promotes and sells DHL services by phone to meet sales targets and generate revenue. Responds to customer needs and requirement with the appropriate DHL service. Develops and maintain relationships with new and existing clients by prospecting and responding to business development needs.
 </li>
 </ul>
 
 
 
 
 
 YOUR TASKS:
 
 
 <ul>
 <li>
 Manage a portfolio of customers via telephone, building strong relationships, and growing accounts to their full potential.
 </li>
 <li>
 Coordinate with different departments to ensure all customer queries, problems, or issues are dealt with appropriately.
 </li>
 <li>
 Generate revenue and/or profit through inbound or outbound calls to an established account base and prospective customers.
 </li>
 <li>
 Handle incoming customer calls with the intent of extending contact to sell new or additional products and/or services.
 </li>
 <li>
 Take orders, manage relationships, close sales by phone, and prepare appropriate documentation.
 </li>
 <li>
 Coordinate with sales management on the implementation of sales plans, including special promotional efforts.
 </li>
 </ul>
 
 
 
 
 
 YOUR PROFILE:
 
 
 <ul>
 <li>
 Educated to Degree Level.
 </li>
 <li>
 Telephone / Sales experience customer interface experience essential.
 </li>
 <li>
 BAH Driving license an advantage.
 </li>
 <li>
 Good command of English language; Arabic is critical.
 </li>
 <li>
 Excellent PC skills (MS Word &amp; Excel).
 </li>
 <li>
 Numerically literate.
 </li>
 <li>
 Well-developed communication &amp; selling skills.
 </li>
 <li>
 Professional Telephone Behavior.
 </li>
 <li>
 Customer Services attitude (controlled temperament).
 </li>
 <li>
 Dedicated, Hard-working and Enthusiastic.
 </li>
 <li>
 Flexible and prepared to work long hours.
 </li>
 <li>
 Reliable.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 </ul>
 
 
 
 
 
 OUR OFFER:
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 </li>
 </ul>
 
 
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
 
</div>

Telesales Executive

<div><div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</div><div>
Would you like to become part of the world's most international company in the world?</div><div>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</div><div>
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</div><div>
YOUR TASKS:</div><div><ul><li>
Collection of cash and reconciliation thereof, and ensure banking of previous day&rsquo;s collection.</li><li>
Coordinate with Ops de-briefers and Retail team for highlighting incorrect Cash Discrepancy codes used in CAA, and ensuring CAA dashboard is kept clean through weekly review.</li><li>
Monitoring direct Bank Transfers from account customers through daily bank statement and posting of manual Daily Cash Receipt (DCR) into the SUN G/L every day.</li><li>
Obtaining collection allocation details per invoice from OTC team or customers directly as required.</li><li>
Recording of bank funds credit against ADC &amp; My-Bill transactions. Accurate booking of collections in Customer ledgers on a daily basis.</li><li>
Assist Accounting Supervisor in clearing weekly reports of Cash Duty Outstanding based on data extracted from SUN, NPTS and CAA applications.</li><li>
Processing remote credit card collections and accurate recording of these in SUN G/L.</li><li>
Coordinate with collections team on account customer payment allocations and updating them on credits received.</li><li>
Assist in reconciling AR ledger with regards to allocation of payments received.</li><li>
Liaise with respect to obtaining invoice wise detail of payments collected to ensure accurate allocation.</li></ul></div><div>
YOUR PROFILE:</div><div><ul><li>
MS Office Software skills (Word, Excel, PowerPoint etc.)</li><li>
Analytical skills.</li><li>
Knowledge of Accounting systems, preferably SUN System.</li><li>
Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve</li><li>
Accomplishes own tasks in support of team goals and actively offers to help colleague and supports group decisions.</li><li>
Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.</li><li>
Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.</li><li>
Remains calm, objective and controlled while responding to urgent or demanding situations. Maintains effective performance under pressure.</li><li>
Minimum 2&ndash;3-year experience in accounting &amp; cash handling.</li><li>
Bachelor&rsquo;s degree in accountanting or equivalent.</li></ul>
OUR OFFER:<ul><li>
Strong career support in an international environment</li><li>
Great culture and colleagues</li><li>
Multifarious benefit programme</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!</div></div>

Accountant

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 Reporting to the Director Safety and Ground Operations ME on all aspects relating to DHL Aviation Safety Management System&rsquo;s (SMS).
 
 
 The primary role is to provide support as a team member to the Director Safety and Ground Operations ME, namely management of the department&rsquo;s safety management and flight data systems, and flight safety officers. The job holder deputizes for the Director Safety and Ground Operations ME when required.
 
 
 Together with the Director Safety and Ground Operations ME and Senior Management Team, the role is required to establish, enhance and administrate the company&rsquo;s safety culture.
 
 
 In the absence of the Safety Management Systems Manager the Director Safety and Ground Operations ME will act as deputy.
 
 
 
 Your Tasks:
 
 
 
 
 Safety Management Systems:
 
 
 
 
 <ul>
 <li>
 Responsible as a System Administrator of the Safety (SMS) Database, including reporting applications.
 </li>
 <li>
 Manages Occurrence, Investigation, Risk Assessment, Fatigue Risk Management, Safety Auditing, and Line Operations Safety Audit programs.
 </li>
 <li>
 Responsible as a System Administrator of the Flight Data Monitoring (FDM) Database, including data capture.
 </li>
 <li>
 Manages flight data events, analysis and statistics programs.
 </li>
 <li>
 Responsible as a System Administrator of the Safety Training Database, including interface applications.
 </li>
 <li>
 Manages course and exam validity, compliance reports for attendance, expiries and exam scoring.
 </li>
 <li>
 Responsible as System Administrator for safety survey database, including interface applications.
 </li>
 <li>
 Manages surveys, analysis and subsequent reports.
 </li>
 <li>
 Responsible for management of associated dashboards for such databases, including accurate and timely provision of data.
 </li>
 <li>
 Maintaining the security and confidentiality of data of forementioned databases.
 </li>
 <li>
 Acting as the liaison with DHL IT systems, DHL Aviation Engineering and third-party software providers to ensure the Safety Database and Flight Data Monitoring systems are performing correctly and any system issues are promptly resolved.
 </li>
 <li>
 Keep abreast of SMS and FDM system developments
 
 
 
 </li>
 </ul>
 
 Safety Investigations:
 
 
 
 
 <ul>
 <li>
 Where necessary lead as a qualified Safety Investigator in the investigation of accidents, incidents and occurrences.
 </li>
 <li>
 Liaise closely with third parties to investigate incidents and occurrences.
 </li>
 <li>
 De-briefing and providing feedback to staff on the outcome of investigations into accident, incident and occurrence reports as required, in accordance with the Company&rsquo;s just culture.
 </li>
 <li>
 Where necessary liaise with Director Safety and Ground Operations ME and regulatory authority when submitting MOR reports.
 
 
 
 </li>
 </ul>
 
 Flight Data Monitoring Investigations:
 
 
 
 
 <ul>
 <li>
 Act as a qualified OFDM analyst undertaking routine analysis and trend monitoring of OFDM data to identify risks from the available FDM data.
 </li>
 <li>
 Liaising with the Flight Safety Officer&rsquo;s, de-briefing and providing feedback to flight crews on the outcome of investigations into OFDM events in accordance with the Company&rsquo;s just culture and OFDM Protocol and Procedures.
 </li>
 <li>
 Liaising with external organizations and the Bahrain Civil Aviation Authority on OFDM matters.
 </li>
 <li>
 Verifying and processing all OFDM data in a de-identified format.
 </li>
 <li>
 Advising DHL Aviation Engineering about OFDM alerts.
 
 
 
 </li>
 </ul>
 
 Risk Management:
 
 
 
 
 <ul>
 <li>
 Daily triage of incoming reports and flight data to determine risk and prioritization.
 </li>
 <li>
 Facilitate and document Risk Assessments. Working with responsible managers from associated departments ensuring mitigations are implemented.
 </li>
 <li>
 Regularly monitoring and reviewing occurrence reports and other operators' occurrences where applicable and assisting the Director Safety and Ground Operations and DHL Aviation Managers to identify trends adversely affecting safety.
 
 
 
 </li>
 </ul>
 
 Safety Audits and Inspections:
 
 
 
 
 <ul>
 <li>
 Manage schedule for Safety Audits, Inspections and LOSA Observations. Undertaking these personally as required.
 
 
 
 </li>
 </ul>
 
 Safety Organization:
 
 
 
 
 <ul>
 <li>
 Manage team of safety officers, ensuring effective implementation of SMS and FDM activities.
 </li>
 <li>
 Providing advice/information to the Director Safety and Ground Operations ME on specific technical issues.
 </li>
 <li>
 Acting as a contact for staff on safety matters as appropriate.
 </li>
 <li>
 Promoting the safety management system throughout DHL Aviation.
 </li>
 <li>
 Maintaining safety documentation within areas of responsibility.
 </li>
 <li>
 Producing Weekly, Monthly and Quarterly Operational Risk Reports and providing articles for inclusion in the DHL Global Safety Digest magazine.
 </li>
 <li>
 Facilitating the Safety Action Group meeting(s) which includes preparing the meeting agenda, presentation as well as taking and distributing the meeting minutes.
 </li>
 <li>
 Attending any relevant industry safety conferences as agreed/proposed by the Director Safety and Ground Operations.
 </li>
 <li>
 Any other task as directed by the Director Safety and Ground Operations.
 
 
 
 </li>
 </ul>
 
 Emergency Response
 
 
 
 
 <ul>
 <li>
 Active member of the Safety team for Emergency Response.
 </li>
 <li>
 Assist in facilitating Emergency Exercises with the Director Safety and Ground Operations.
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 10-15 years Aviation Experience.
 </li>
 <li>
 2-3 years in Aviation industry Safety and Quality auditing experience preferred.
 </li>
 <li>
 Extensive operational knowledge and understanding of flight operations, aircraft maintenance, ground operations, cargo operations, airport operations and dangerous goods.
 </li>
 <li>
 Experienced in the administration of SMS and FDM databases.
 </li>
 <li>
 Significant experience of regulatory requirements (BCAA, GACA, ICAO, EU Ops, FARs).
 </li>
 <li>
 Have operational knowledge in Ground Operations such as Ramp Supervisor or Turn Round Coordinator.
 </li>
 <li>
 Have experience in one of the following:
 </li>
 <li>
 Flight Operations as Commercial Pilot License or Licensed Flight Dispatcher.
 </li>
 <li>
 Aircraft Maintenance as Licensed Aircraft Engineer or Technical Services Engineer.
 </li>
 <li>
 Have experience in two of the following:
 </li>
 <li>
 Experienced in Emergency Response such as Crisis Management or Go Team.
 </li>
 <li>
 Experienced in safety investigation techniques including use of flight data.
 </li>
 <li>
 Experienced in audits and observation (LOSA) techniques.
 </li>
 <li>
 Experienced in fatigue risk management and rostering techniques
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Safety Management System's Manager

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. 
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express 
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!
Overall Role Purpose
Manage and lead the strategic deployment and continuous enhancement of Customer Experience tools and technologies across the MENA region. Drive digital transformation initiatives within the Customer Service function, ensuring alignment with global standards and leveraging innovation to improve customer satisfaction, operational efficiency, and cost effectiveness.
Your Tasks:
Customer Service:<ul><li>
Work closely with Global, Regional, and Country Customer Service Heads to identify, develop, and support ongoing customer service activities and technology deployments that align with corporate and regional business objectives.</li><li>
Champion digitalization by identifying and implementing emerging technologies (e.g., AI, automation, data analytics) to enhance customer experience and streamline service operations.</li><li>
Lead and develop standardization &amp; harmonization of tools, processes/standards/programs</li><li>
Manage cross-functional projects related to customer service technology and tools, ensuring they are delivered on time, within budget, and meet quality standards.</li><li>
Assist in the execution of general assignments related to the customer service function, demonstrating flexibility and adaptability to evolving business needs.</li></ul>
DHL Customers:<ul><li>
Act as the primary contact point for customer service-related matters, facilitating communication and coordination of customer issues to ensure timely resolution and alignment with regional initiatives.</li></ul>
Vendor Management &amp; Stakeholder Engagement:<ul><li>
Oversee the work of external consultants and vendors, ensuring deliverables align with business requirements and are completed on schedule.</li><li>
Maintain effective relationships with internal and external stakeholders to facilitate project progress and alignment with strategic goals.</li></ul>
CS Tools and Technology:<ul><li>
Take primary responsibility for the timely, budget-compliant, and high-quality delivery of Tools and Technology in the MENA Region, following DP DHL's standard project management methodology.</li><li>
Gather and coordinate regional and country-specific requirements and business capabilities to inform the Business Requirements Statement for global programs/projects.</li><li>
Oversee daily management of the delivery of programs/projects/tools/systems, collaborating closely with project members and providing expertise to review and recommend improvements on all project aspects.</li><li>
Monitor interdependencies and risks among programs and individual projects, ensuring they are thoroughly assessed, mitigated, and communicated to the Project Board as necessary.</li><li>
Manage the change control process, ensuring that the deliverables of programs/projects/tools/systems are completed within the established cost, timeline, and resource budgets, and receive appropriate sign-off.</li><li>
Conduct post-implementation reviews to assess outcomes and share best practices and opportunities for future programs and projects.</li></ul>
Finance and Projects:<ul><li>
Promote cost and productivity management from both regional and country viewpoints, aligning with the overall business strategy (e.g., achieving best-in-class sizing and productivity targets).</li><li>
Ensure that all project deliverables are completed on time, within budget, and fulfil the business requirements of both the Global office and regional stakeholders.</li></ul>
Driving Customer Service Excellence:<ul><li>
Lead and drive customer satisfaction by providing best-in-class standards with a view towards establishing and maintaining a competitive advantage.</li><li>
Driving the day-to-day operation of Customer Service departments in compliance with the Centre of Excellence (COE) standards.</li><li>
Ensuring COE standards are successfully implemented in countries, and support in COE assessments when needed</li><li>
Continuously drive quality improvement by providing support with required tools, systems and processes to coordinate customer feedback through various tools e.g ICCC+, Customer Interaction Study and other forms of customer insights/feedback</li></ul>
Maximizing Revenue Generating Opportunities:<ul><li><div>
Identify and promote areas with potential for revenue generation to cross-sell, upsell services including but not limited to (e.g. SI, TDX, EXT and the use of ecom tools).</div></li></ul><div></div>
Standardization and Consistency of Practices:<ul><li>
Motivating and retaining the best of customer service talents within DHL to enhance customer service experiences for customers and develop staff to the maximum potential.</li></ul>
People &ndash; Management:
Assist the Regional Head to:<ul><li>
Develop high-performance Service Culture by developing KPI&rsquo;s to support quality performance within the region.</li><li>
Prioritize and manage the proper allocation of resources and staff to countries and departments.</li></ul>
Your Profile:<ul><li>
Minimum 10 years of experience in the customer service field.</li><li>
University degree</li><li>
Communication skills, spoken &amp; written (excellent)</li><li>
Presentation skills (excellent)</li><li>
Software skills (Word, Excel, PowerPoint, PowerBI &amp; Visio) - (excellent)</li><li>
Possess excellent English language skills, with Arabic as an advantageous additional language.</li><li>
Knowledge/Experience on Business Process Model and Notation (BPMN) Systems Engineering or Communications Technology Experience would be advantageous</li><li>
Develops and delivers innovative, high-quality services and solutions while maintaining strong customer relationships.</li><li>
Secures organizational alignment to meet customer needs and maintains a strategic, global perspective.</li><li>
Creates sustainable strategies that position the organization as an Investment, Provider, and Employer of Choice, aligning resources for successful implementation.</li><li>
Establishes clear, challenging objectives and regularly reviews progress, championing continuous improvement and innovation.</li><li>
Inspires results through empowerment and accountability, providing employees with development opportunities and feedback.</li><li>
Communicates personal goals and values clearly, actively seeks feedback for performance improvement, and takes responsibility for personal and professional development.</li><li>
Delivers effective verbal and written communication, develops efficient processes and systems, and utilizes advanced work methods and tools.</li><li>
Possesses in-depth knowledge of DHL Express products, services, and processes, contributing to strategic discussions and shaping long-term plans.</li><li>
Acts as a subject matter expert in Customer Service tools and technology, promoting best practices and building senior-level relationships for continuous access to these practices.</li><li>
Influences key stakeholders to effectively resolve conflicts.</li></ul>
Our Offer:<ul><li>
Strong career support in an international environment.</li><li>
Great culture and colleagues.</li><li>
Multifarious benefit program.</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!</div>

Senior Manager CS Tools and Technology

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 Manage and lead the strategic deployment and continuous enhancement of Customer Experience tools and technologies across the MENA region. Drive digital transformation initiatives within the Customer Service function, ensuring alignment with global standards and leveraging innovation to improve customer satisfaction, operational efficiency, and cost effectiveness.
 
 
 
 Your Tasks:
 
 
 
 
 Customer Service:
 
 
 
 
 <ul>
 <li>
 Work closely with Global, Regional, and Country Customer Service Heads to identify, develop, and support ongoing customer service activities and technology deployments that align with corporate and regional business objectives.
 </li>
 <li>
 Champion digitalization by identifying and implementing emerging technologies (e.g., AI, automation, data analytics) to enhance customer experience and streamline service operations.
 </li>
 <li>
 Lead and develop standardization &amp; harmonization of tools, processes/standards/programs
 </li>
 <li>
 Manage cross-functional projects related to customer service technology and tools, ensuring they are delivered on time, within budget, and meet quality standards.
 </li>
 <li>
 Assist in the execution of general assignments related to the customer service function, demonstrating flexibility and adaptability to evolving business needs.
 
 
 
 </li>
 </ul>
 
 DHL Customers:
 
 
 
 
 <ul>
 <li>
 Act as the primary contact point for customer service-related matters, facilitating communication and coordination of customer issues to ensure timely resolution and alignment with regional initiatives.
 
 
 
 </li>
 </ul>
 
 Vendor Management &amp; Stakeholder Engagement:
 
 
 
 
 <ul>
 <li>
 Oversee the work of external consultants and vendors, ensuring deliverables align with business requirements and are completed on schedule.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to facilitate project progress and alignment with strategic goals.
 
 
 
 </li>
 </ul>
 
 CS Tools and Technology:
 
 
 
 
 <ul>
 <li>
 Take primary responsibility for the timely, budget-compliant, and high-quality delivery of Tools and Technology in the MENA Region, following DP DHL's standard project management methodology.
 </li>
 <li>
 Gather and coordinate regional and country-specific requirements and business capabilities to inform the Business Requirements Statement for global programs/projects.
 </li>
 <li>
 Oversee daily management of the delivery of programs/projects/tools/systems, collaborating closely with project members and providing expertise to review and recommend improvements on all project aspects.
 </li>
 <li>
 Monitor interdependencies and risks among programs and individual projects, ensuring they are thoroughly assessed, mitigated, and communicated to the Project Board as necessary.
 </li>
 <li>
 Manage the change control process, ensuring that the deliverables of programs/projects/tools/systems are completed within the established cost, timeline, and resource budgets, and receive appropriate sign-off.
 </li>
 <li>
 Conduct post-implementation reviews to assess outcomes and share best practices and opportunities for future programs and projects.
 
 
 
 </li>
 </ul>
 
 Finance and Projects:
 
 
 
 
 <ul>
 <li>
 Promote cost and productivity management from both regional and country viewpoints, aligning with the overall business strategy (e.g., achieving best-in-class sizing and productivity targets).
 </li>
 <li>
 Ensure that all project deliverables are completed on time, within budget, and fulfil the business requirements of both the Global office and regional stakeholders.
 
 
 
 </li>
 </ul>
 
 Driving Customer Service Excellence:
 
 
 
 
 <ul>
 <li>
 Lead and drive customer satisfaction by providing best-in-class standards with a view towards establishing and maintaining a competitive advantage.
 </li>
 <li>
 Driving the day-to-day operation of Customer Service departments in compliance with the Centre of Excellence (COE) standards.
 </li>
 <li>
 Ensuring COE standards are successfully implemented in countries, and support in COE assessments when needed
 </li>
 <li>
 Continuously drive quality improvement by providing support with required tools, systems and processes to coordinate customer feedback through various tools e.g ICCC+, Customer Interaction Study and other forms of customer insights/feedback
 
 
 
 </li>
 </ul>
 
 Maximizing Revenue Generating Opportunities:
 
 
 
 
 <ul>
 <li>
 Identify and promote areas with potential for revenue generation to cross-sell, upsell services including but not limited to (e.g. SI, TDX, EXT and the use of ecom tools).
 
 
 
 </li>
 </ul>
 
 Standardization and Consistency of Practices:
 
 
 
 
 <ul>
 <li>
 Motivating and retaining the best of customer service talents within DHL to enhance customer service experiences for customers and develop staff to the maximum potential.
 
 
 
 </li>
 </ul>
 
 People &ndash; Management:
 
 
 
 Assist the Regional Head to:
 
 
 
 <ul>
 <li>
 Develop high-performance Service Culture by developing KPI&rsquo;s to support quality performance within the region.
 </li>
 <li>
 Prioritize and manage the proper allocation of resources and staff to countries and departments.
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 Minimum 10 years of experience in the customer service field.
 </li>
 <li>
 University degree
 </li>
 <li>
 Communication skills, spoken &amp; written (excellent)
 </li>
 <li>
 Presentation skills (excellent)
 </li>
 <li>
 Software skills (Word, Excel, PowerPoint, PowerBI &amp; Visio) - (excellent)
 </li>
 <li>
 Possess excellent English language skills, with Arabic as an advantageous additional language.
 </li>
 <li>
 Knowledge/Experience on Business Process Model and Notation (BPMN) Systems Engineering or Communications Technology Experience would be advantageous
 </li>
 <li>
 Develops and delivers innovative, high-quality services and solutions while maintaining strong customer relationships.
 </li>
 <li>
 Secures organizational alignment to meet customer needs and maintains a strategic, global perspective.
 </li>
 <li>
 Creates sustainable strategies that position the organization as an Investment, Provider, and Employer of Choice, aligning resources for successful implementation.
 </li>
 <li>
 Establishes clear, challenging objectives and regularly reviews progress, championing continuous improvement and innovation.
 </li>
 <li>
 Inspires results through empowerment and accountability, providing employees with development opportunities and feedback.
 </li>
 <li>
 Communicates personal goals and values clearly, actively seeks feedback for performance improvement, and takes responsibility for personal and professional development.
 </li>
 <li>
 Delivers effective verbal and written communication, develops efficient processes and systems, and utilizes advanced work methods and tools.
 </li>
 <li>
 Possesses in-depth knowledge of DHL Express products, services, and processes, contributing to strategic discussions and shaping long-term plans.
 </li>
 <li>
 Acts as a subject matter expert in Customer Service tools and technology, promoting best practices and building senior-level relationships for continuous access to these practices.
 </li>
 <li>
 Influences key stakeholders to effectively resolve conflicts.
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Ocudi Shipping

Position Overview: 
We are seeking a highly skilled and experienced Operations and Pricing Specialist to join our dynamic team. The ideal candidate will have 2 to 3 years of experience in the shipping industry within the UAE, specifically with experience in NVOCC operations. A strong understanding of logistics and supply chain management is essential. &nbsp; Key Responsibilities: <ul>
<li>Oversee daily operations related to shipping and logistics.</li>
<li>Develop and implement effective pricing strategies.</li>
<li>Coordinate with shipping lines and ensure compliance with international shipping regulations.</li>
<li>Manage customer relations and handle inquiries efficiently.</li>
<li>Analyze cost management and improve operational efficiency.</li>
<li>Lead and motivate the operations team to achieve targets.</li>
</ul>
 Qualification &amp; Experience: <ul>
<li>At least 2 to 3 years of experience in the shipping industry within the UAE, specifically in NVOCC operations.</li>
<li>Strong understanding of logistics and supply chain management.</li>
<li>Proficiency in customer relations and team leadership.</li>
<li>Excellent problem-solving skills and the ability to work under pressure.</li>
<li>Certifications such as Certified International Shipping Specialist (CISS) and Hazardous Materials Transportation are preferred.</li>
<li>Lead and motivate the operations team to achieve targets.</li></ul>

Operations and Pricing Specialist

Design Construction Solutions Company

Job Title: Health & Safety Specialist (HSE Specialist) Location: Saudi Arabia - King Khalid International Airport Position Type: Full-time Experience Required: Minimum 5 years Key Responsibilities Ensure compliance with national and international Health, Safety and Environment (HSE) regulations and standards across airport construction projects. Develop, implement, and monitor safety procedures and site-specific safety plans. Conduct risk assessments, job safety analyses, and prepare emergency response plans. Investigate incidents, near-misses, and occupational accidents, perform root cause analysis, and implement corrective/preventive measures. Monitor and enforce HSE compliance of contractors and subcontractors on site. Deliver HSE training and awareness sessions to project teams and workers. Maintain and update all HSE documentation, reports, and records throughout the project lifecycle. Coordinate with project management, consultants, and relevant authorities regarding HSE requirements. Qualifications & Requirements Bachelor's degree in Engineering, Occupational Health & Safety, or a related field. Minimum 5 years of proven experience in Health & Safety, preferably within large-scale construction and/or infrastructure projects. Strong knowledge of international HSE standards (OSHA, NEBOSH, ISO 45001, etc.). Background in mechanical or electrical inspection with the ability to assess technical compliance and safety aspects. Previous experience in Saudi Arabia or the GCC region is an advantage. Excellent command of English (written and spoken). Strong communication, reporting, and problem-solving skills. Ability to work effectively in a team and adapt to site conditions. Preferred Competencies Previous experience in airport or aviation-related projects. Certified in First Aid, Fire Safety, or Emergency Response. Ability to work in multicultural environments and coordinate multiple stakeholders. What We Offer Opportunity to work on prestigious international airport projects. Dynamic and multicultural working environment. Competitive salary package and benefits. Professional development opportunities including training and certifications.<img src="https://www.jobg8.com/Tracking.aspx?Yme9LuXTT4tKlwgMsX1rIzHKJaWgduEho" width="0" height="0" />

Health And Safety Engineer

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