change management lead

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
The ConnectWealth Program and Change Management Lead will play a pivotal role in driving the execution of our flagship ConnectWealth program&mdash;a transformative initiative designed to revolutionize our managed accounts operating model and deliver an innovative, intuitive technology platform across multiple lines of business and functions. This pivotal role combines strategic change leadership with hands-on execution, driving organizational readiness and sustainable adoption across our wealth management transformation. In this high-impact position, you will oversee program management and change initiatives for a specific line of business, ensuring seamless delivery of platform enhancements and effective advisor engagement. Your leadership will be critical in managing change, fostering advisor adoption, and ensuring the technology transformation delivers measurable value throughout the organization. This is a unique opportunity to lead meaningful change, support thousands of advisors and their clients, and guide one of the industry&rsquo;s most significant technology advancements through every stage of engagement and adoption.</p><p><b>
Key Responsibilities:</b></p><p><b>
Change Strategy &amp; Leadership</b></p><ul>
<li>Design and execute comprehensive change management strategy across all phases of ConnectWealth transformation</li>
<li>Develop adoption frameworks aligned with business objectives and advisor readiness levels</li>
<li>Lead organizational impact assessments identifying change implications across stakeholder groups</li></ul><p><b>
Strategic Leadership &amp; Advisor Engagement</b></p><ul>
<li>Develop and execute a comprehensive advisor engagement strategy to drive platform adoption and satisfaction.</li>
<li>Build and nurture trusted relationships with advisors, translating their needs into actionable program priorities.</li>
<li>Design and implement change management initiatives that foster a culture of innovation and ensure meaningful adoption.</li></ul><p><b>
Program Management &amp; Delivery</b></p><ul>
<li>Lead the end-to-end execution of the ConnectWealth program, leveraging PMO frameworks to deliver on-time and on-budget across multiple product areas and cross-functional teams.</li>
<li>Orchestrate governance forums and Product Cabinet meetings to drive actionable decisions, accountability, and measurable outcomes.</li>
<li>Proactively identify, mitigate, and resolve program risks and issues to ensure sustained program health.</li></ul><p><b>
Stakeholder Communication &amp; Alignment</b></p><ul>
<li>Manage and influence relationships across all organizational levels, from advisors to senior executives, ensuring alignment with program objectives.</li>
<li>Create compelling executive-level materials, presentations, and communications to facilitate informed decision-making.</li>
<li>Establish and maintain effective feedback mechanisms and communication channels to keep stakeholders engaged and informed.</li></ul><p><b>
Data-Driven Insights &amp; Continuous Improvement</b></p><ul>
<li>Drive data-driven decision making through robust metrics, KPIs, and program analytics.</li>
<li>Champion a culture of continuous improvement by identifying opportunities to optimize processes and enhance advisor experiences.</li>
<li>Partner with business and technology leaders to align transformation initiatives with strategic business objectives.</li></ul><p><b>
Required Qualifications:</b></p><ul>
<li>Bachelor's degree required</li>
<li>Minimum 6 years of experience in financial services, with deep expertise in wealth management or investment management</li>
<li>Demonstrated success driving advisor engagement and adoption initiatives</li>
<li>6+ years of proven success leading complex, cross-functional programs or PMOs, preferably in a technology or operations transformation context</li>
<li>Deep knowledge of program management best practices, including Agile methodologies, risk management, and change management</li>
<li>Proficiency in project management tools (e.g., JIRA, MS Project) and collaboration platforms (e.g., Confluence, SharePoint)</li>
<li>Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive decision-making</li>
<li>Highly influential communicator with the ability to engage and align stakeholders at all levels</li>
<li>Proven ability to lead and motivate high-performing teams in a matrixed environment</li>
<li>Strong business acumen and understanding of wealth management products, operations, and technology</li></ul><p><b>
Preferred Qualifications:
</b></p><ul><li>Experience with data-driven decision making and familiarity with data analysis and visualization tools (e.g., Tableau, PowerBI)</li>
<li>Certified Scrum Master (CSM), SAFe Agilist (SA), or similar Agile certification</li>
<li>Prior experience leading PMOs for large-scale, enterprise-wide transformation programs in financial services</li>
<li>Demonstrated ability to innovate and drive process optimization in a fast-paced, dynamic environment</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</div>

ConnectWealth - Program and Change Management Lead, Vice President

Public Partnerships LLC

<div><p>It's fun to work in a company where people truly BELIEVE in what they're doing!</p><p></p><p><i>
We're committed to bringing passion and customer focus to the business.</i></p><p>
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and &ldquo;self&rdquo; direct their own long-term home care. Our role as the nation&rsquo;s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.</p><p></p><p>
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).</p><p></p><p><b>
About the Role:
</b></p><p>We are seeking an experienced Senior Change Manager to lead enterprise-wide change initiatives and drive successful adoption of strategic transformations. In this senior leadership role, you will develop and execute comprehensive change management strategies for complex programs, including technology implementations, process reengineering, operating model shifts, and cultural transformations. You will create a defined, standardized change methodology for the company, incorporating repeatable activities and deliverables that can be scaled across projects. You will partner with senior executives, project teams, and stakeholders to minimize resistance, maximize engagement, and deliver measurable business outcomes, with a focus on large-scale transitions such as migrating hundreds of thousands of users to new UI/UX platforms. The ideal candidate is a seasoned change leader with proven expertise in large-scale change, strong stakeholder management skills, and the ability to mentor junior change practitioners.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li><p>
Lead the design, development, and execution of holistic change management strategies and plans for major technology transformation projects, programs and portfolios.</p></li><li><p>
Create and implement a defined change methodology for the organization, including repeatable activities, templates, and deliverables that enable scalability across multiple initiatives and business units.</p></li><li><p>
Conduct change impact assessments, stakeholder analyses, risk evaluations, and readiness assessments across affected business units.</p></li><li><p>
Develop and implement multi-channel communication plans, including executive messaging, town halls, targeted stakeholder engagement, and feedback mechanisms.</p></li><li><p>
Identify, assess, and address resistance; build sponsorship at executive and mid-management levels to champion change.</p></li><li><p>
Lead training needs analysis, coordinate training development/delivery, and ensure capability building for sustained adoption.</p></li><li><p>
Define and track adoption metrics, change success KPIs, and post-implementation benefits realization; report progress to leadership.</p></li><li><p>
Coach and mentor project managers, change agents, and junior team members on change management best practices (e.g., ADKAR, Kotter, Prosci methodologies).</p></li><li><p>
Provide day-to-day oversight of change workstreams, including budgeting, resource planning, and integration with project management (e.g., PMO alignment).</p></li><li><p>
Facilitate workshops, focus groups, and change governance forums to align stakeholders and resolve issues.</p></li><li><p>
Stay current on industry change management trends, tools, and benchmarks; recommend enhancements to organizational change capabilities.</p></li></ul><p></p><p><b>
Project Delivery and Methodology</b></p><ul><li><p>
Support and Liaison with Account Managers and Client Engagement to create a formal change delivery engagement model as it relates to software delivery and consumer provider impacts</p></li><li><p>
Support the project manager to create a PPL fit for purpose approach to change, training and communications prioritizing PPL clients</p></li><li><p>
Embed standard change, training and communication activities and deliverables into Project Initiation, Planning and Execution and identify key dependencies between departments and/or workstreams.</p></li><li><p>
Create change delivery quality measurements such as adoption metrics, competency measurements, go-live score carding, etc.</p></li><li><p>
Ability to tailor message to C Suite Level Leadership in Governance or Steering Committees as well as the project team in a professional manner</p></li><li><p>
Ability to lead a team of change and communication analysts to deliver overall project change delivery objectives.</p></li></ul><p></p><p><b>
Required Skills:</b></p><ul><li><p>
Bachelor's degree in Business Administration, Organizational Development, Psychology, Human Resources, or a related field (Master's preferred).</p></li><li><p>
8+ years of progressive experience in organizational change management, with at least 4&ndash;5 years in a senior/lead role.</p></li><li><p>
Proven track record leading change on large-scale, enterprise-wide initiatives (e.g., ERP/digital transformations, mergers/acquisitions, operating model redesigns, AI/data programs), including experience transitioning hundreds of thousands of users simultaneously to new UI/UX interfaces.</p></li><li><p>
Demonstrated ability to develop and institutionalize standardized change methodologies with repeatable activities and scalable deliverables.</p></li><li><p>
Certification in change management (e.g., Prosci Certified Change Practitioner/Leader, ACMP CCMP, Kotter certification) strongly preferred.</p></li><li><p>
Experience working in matrixed environments, preferably in healthcare or technology.</p></li></ul><p></p><p><b>
Qualifications:</b></p><p></p><p>
Education:</p><p>
Bachelor&rsquo;s degree in Business Administration, Human Resources, Organizational Development, Education, or related field; master&rsquo;s degree preferred.</p><p></p><p>
Experience:</p><ul><li><p>
8+ years of progressive experience in organizational change management, with at least 4&ndash;5 years in a senior/lead role with experience delivering to external clients or public consumers</p></li><li><p>
Proven track record leading change on large-scale, enterprise-wide initiatives (e.g., ERP/digital transformations, mergers/acquisitions, operating model redesigns, AI/data programs), including experience transitioning hundreds of thousands of users simultaneously to new UI/UX interfaces.</p></li><li><p>
Background in IT/digital transformation or shared services modernization, with emphasis on massive user migrations</p></li><li><p>
Demonstrated ability to develop and institutionalize standardized change methodologies with repeatable activities and scalable deliverables.</p></li><li><p>
Certification in change management (e.g., Prosci Certified Change Practitioner/Leader, ACMP CCMP, Kotter certification) strongly preferred.</p></li><li><p>
Experience working in matrixed environments, preferably in healthcare technology</p></li><li><p>
Preferred Qualifications: Experience in delivering change large software template or ERP implementations with</p></li></ul><p></p><p>
Certification:</p><p>
Certifications in facilitation and development (DiSC, HPT, Change, Creativity, New Leader Assimilations, Franklin Covey), organizational effectiveness (Talent Management Practitioner, Org Effectiveness and Design), and / or change management (e.g., Prosci, ACMP) preferred.</p><p></p><p><b>
Working Conditions:
</b></p><p>Remote setting</p><p></p><p><b>
Supervisory Responsibility</b> (If applicable):
</p><p>TBD</p><p></p><p><b>
Compensation Range</b>: $110,000-$130,000 annually</p><p></p><p><b>
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified</b></p><p></p><p><i>
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.</i></p><p></p><p><i>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</i></p></div>

Senior Change Manager

SWATX

<div><b>Key Responsibilities</b><b>Organizational Change Management</b><ul><li>
Develop and execute enterprise-level change management strategies.
</li><li>Conduct change impact and organizational readiness assessments.
</li><li>Define stakeholder engagement and communication plans.
</li><li>Drive adoption, reinforcement, and behavioral change initiatives.
</li><li>Establish change governance frameworks and success metrics.
</li></ul><b>Project &amp; Program Alignment</b><ul><li>
Partner with Program Managers and PMO to embed OCM into transformation initiatives.
</li><li>Support large-scale digital, operational, or business transformation programs.
</li><li>Identify risks and resistance points; develop mitigation strategies.
</li><li>Track benefits realization and adoption KPIs.
</li></ul><b>Operating Model &amp; Business Transformation</b><ul><li>
Support Target Operating Model (TOM) design and implementation.
</li><li>Align organizational structure, processes, and capabilities with new business models.
</li><li>Facilitate leadership workshops and executive alignment sessions.
</li><li>Drive cultural transformation and performance management alignment.
</li></ul><b>Communication &amp; Enablement</b><ul><li>
Develop executive communication materials and change narratives.
</li><li>Lead training and enablement programs.
</li><li>Conduct stakeholder workshops and leadership briefings.
</li></ul><p></p><b>Required Skills &amp; Experience</b><ul><li>
11+ years of experience in Organizational Change Management.
</li><li>Proven experience supporting enterprise transformation programs.
</li><li>Strong background in operating model design and business transformation.
</li><li>Experience working within PMO or large program environments.
</li><li>Expertise in stakeholder management at executive level.
</li><li>Strong facilitation, communication, and leadership skills.</li></ul></div>

Senior Organizational Change Management (OCM) Consultant

<div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
Organizational Change Management</b></h3><ul>
<li>Develop and execute enterprise-level change management strategies.
</li><li>Conduct change impact and organizational readiness assessments.
</li><li>Define stakeholder engagement and communication plans.
</li><li>Drive adoption, reinforcement, and behavioral change initiatives.
</li><li>Establish change governance frameworks and success metrics.
</li></ul><h3 class="jobSectionHeader"><b>Project &amp; Program Alignment</b></h3><ul>
<li>Partner with Program Managers and PMO to embed OCM into transformation initiatives.
</li><li>Support large-scale digital, operational, or business transformation programs.
</li><li>Identify risks and resistance points; develop mitigation strategies.
</li><li>Track benefits realization and adoption KPIs.
</li></ul><h3 class="jobSectionHeader"><b>Operating Model &amp; Business Transformation</b></h3><ul>
<li>Support Target Operating Model (TOM) design and implementation.
</li><li>Align organizational structure, processes, and capabilities with new business models.
</li><li>Facilitate leadership workshops and executive alignment sessions.
</li><li>Drive cultural transformation and performance management alignment.
</li></ul><h3 class="jobSectionHeader"><b>Communication &amp; Enablement</b></h3><ul>
<li>Develop executive communication materials and change narratives.
</li><li>Lead training and enablement programs.
</li><li>Conduct stakeholder workshops and leadership briefings.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Required Skills &amp; Experience</b></h3><ul>
<li>11+ years of experience in Organizational Change Management.
</li><li>Proven experience supporting enterprise transformation programs.
</li><li>Strong background in operating model design and business transformation.
</li><li>Experience working within PMO or large program environments.
</li><li>Expertise in stakeholder management at executive level.
</li><li>Strong facilitation, communication, and leadership skills.</li></ul></div>

<div>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Organizational Change Management
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Develop and execute enterprise-level change management strategies.
  </li>
  <li>
   Conduct change impact and organizational readiness assessments.
  </li>
  <li>
   Define stakeholder engagement and communication plans.
  </li>
  <li>
   Drive adoption, reinforcement, and behavioral change initiatives.
  </li>
  <li>
   Establish change governance frameworks and success metrics.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Project &amp; Program Alignment
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Partner with Program Managers and PMO to embed OCM into transformation initiatives.
  </li>
  <li>
   Support large-scale digital, operational, or business transformation programs.
  </li>
  <li>
   Identify risks and resistance points; develop mitigation strategies.
  </li>
  <li>
   Track benefits realization and adoption KPIs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Operating Model &amp; Business Transformation
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Support Target Operating Model (TOM) design and implementation.
  </li>
  <li>
   Align organizational structure, processes, and capabilities with new business models.
  </li>
  <li>
   Facilitate leadership workshops and executive alignment sessions.
  </li>
  <li>
   Drive cultural transformation and performance management alignment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Communication &amp; Enablement
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Develop executive communication materials and change narratives.
  </li>
  <li>
   Lead training and enablement programs.
  </li>
  <li>
   Conduct stakeholder workshops and leadership briefings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   11+ years of experience in Organizational Change Management.
  </li>
  <li>
   Proven experience supporting enterprise transformation programs.
  </li>
  <li>
   Strong background in operating model design and business transformation.
  </li>
  <li>
   Experience working within PMO or large program environments.
  </li>
  <li>
   Expertise in stakeholder management at executive level.
  </li>
  <li>
   Strong facilitation, communication, and leadership skills
  </li>
 </ul>
</div>


<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Manager
<p></p><p><b>Job Description &amp; Summary
</b></p>At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.
<br>
<br>
In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
<p></p><p><b>About the Role:
</b></p><p>We are seeking a highly motivated and experienced Change Manager to join our team and lead the organizational change management (OCM) workstream for large-scale ERP projects, digital transformation or Target operating models. The Change Manager will play a crucial role in developing and implementing robust change management, communication and training strategies, fostering user adoption, and proactively mitigating resistance across all organizational levels. The Change Manager will also coach and mentor junior team members in the organizational change management (OCM) workstream
</p><p></p><p><b>Responsibilities
</b></p><div>&bull; <b>Change Management Strategy: </b>Develop, implement, and continuously refine a structured change management strategy tailored to the ERP implementation, digital transformation or TOM structure, ensuring alignment with business goals and project timelines.
</div><div>&bull; <b>Stakeholder Engagement &amp; Leadership: </b>Identify key stakeholders and develop engagement strategies to build trust, secure buy-in, and maintain transparent communication.
</div><div>&bull; <b>Change Impact Assessment: </b>Conduct in-depth change impact and change readiness assessments, evaluate results, identify risks, and develop risk mitigation strategies
</div><div>&bull; <b>Communication Strategy: </b>Design, implement, and manage communication strategy and plan aligned with the program's overall objectives.
</div><div>&bull; <b>Communication Design and Execution </b>: Craft and rollout compelling content using various channels, including email, presentations, user guides, and online resources.
</div><div>&bull; <b>Training &amp; Enablement: </b>Collaborate with system implementation teams to design and deliver training programs, ensuring employees are equipped with the necessary skills and knowledge to utilize the new ERP system effectively
</div><div>&bull; <b>Change adoption </b>: Define, track, and report on success metrics to evaluate the effectiveness of change management efforts, gathering feedback for continuous improvement
</div><p></p><div>&bull; <b>Required Skills and Qualifications
</b></div><div>&bull; <b>Experience:
</b></div><div>&bull; Bachelor&rsquo;s degree in Change Management, Business Administration, Organizational Development, Human Resources, or a related field. A Master&rsquo;s degree is a plus
</div><div>&bull; 7+ years of experience with 3+ years in Change management, with a strong track record in leading change management plan implementations.
</div><div>&bull; Prior experience as a change or communication manager or in a similar communication-focused role
</div><div>&bull; Techno-functional experience in the successful delivery of cloud-based ERP implementation (SAP S4 HANA, SAP SuccessFactors, Oracle Fusion etc.) or digital transformation programs is a plus
</div><div>&bull; <b>Skills:
</b></div><div>&bull; Proven ability to develop and deliver compelling presentations.
</div><div>&bull; Excellent written and verbal communication skills with the ability to tailor messages to diverse audiences.
</div><div>&bull; Strong analytical and problem-solving skills.
</div><div>&bull; Experience managing and prioritizing multiple tasks simultaneously.
</div><div>&bull; Ability to navigate resistance, foster positive relationships, and maintain resilience in a dynamic and evolving environment.
</div><div>&bull; Experience in managing change initiatives within Agile, Waterfall, or hybrid project environments
</div><div>&bull; Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint) and G-Suite (Sheets, Docs and Slides)
</div><div>&bull; Familiarity with collaboration tools (e.g., Google Chat, Microsoft Teams) and digital tools and platforms for change management, communication, and training
</div><div>&bull; <b>Professional attributes:
</b></div><div>&bull; Highly organized and detail-oriented.
</div><div>&bull; Strong leadership and interpersonal skills.
</div><div>&bull; Adaptable and able to work effectively in a fast-paced, evolving environment.
</div><div>&bull; A passion for clear and effective communication.
</div><div>&bull; <b>Desired Qualifications
</b></div><div>&bull; PMP Certification: Project Management Professional (or equivalent) are an advantage.
</div><div>&bull; Expertise or certifications in change management principles and methods (e.g., PROSCI, ADKAR, APMG Change Management Practitioner, CCMP ) are preferred.
</div><div>&bull; SAP Activate and Oracle True Cloud Method is a plus.
</div><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Professional Courage {+ 28 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>No
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, Change Manager - Manager

infinite Computer Solution

<p></p><div><div><div><div><b>Project Lead/ Business Analyst &ndash; SharePoint Migration</b><br>
<br>
<b>Purpose:</b> Day-to-day delivery execution and coordination.<br>
<br>
<b>Role Summary</b><ul><li>
The SharePoint Migration Business Analyst (BA) / Lead serves as the primary bridge between business stakeholders and the migration delivery teams, ensuring business requirements, content usage patterns, compliance needs, and user expectations are fully understood and translated into actionable migration, archival, and modernization requirements.</li><li>
This role leads discovery, requirement definition, site readiness assessments, UAT coordination, and business sign-off across multiple migration waves, while driving adoption readiness and change management alignment.</li></ul><br>
<b>
Key Responsibilities</b><br>
<p></p>
<b>
1. </b>Business Discovery &amp; Stakeholder Engagement<br>
<ul><li>
Lead structured discovery sessions with:<ul><li>
Business site owners</li><li>
Department leads</li><li>
Records management and compliance teams</li></ul></li><li>
Understand how SharePoint is used across:<ul><li>
Collaboration</li><li>
Document management</li><li>
Business workflows and forms</li></ul></li><li>
Identify business-critical sites, applications, and dependencies.</li><li>
Act as the primary business-facing lead throughout the migration lifecycle.</li></ul><br>
<p></p>
2. Requirements &amp; Site Assessment Leadership<ul><li>
Lead and document:<ul><li>
Functional and non-functional requirements</li><li>
Business usage patterns and pain points</li></ul></li><li>
Conduct site readiness assessments, including:<ul><li>
Content volume and growth trends</li><li>
Customizations and workflows</li><li>
Permission and external sharing models</li></ul></li><li>
Classify sites into:<ul><li>
Migrate as-is</li><li>
Migrate with remediation</li><li>
Archive / retire</li></ul></li><li>
Maintain the master migration inventory and prioritization list.</li></ul><br>
<p></p>
3. Archival &amp; Data Governance Alignment<ul><li>
Partner with:<ul><li>
Legal</li><li>
Records management</li><li>
Compliance teams</li></ul></li><li>
Define and document:<ul><li>
Archival criteria</li><li>
Retention requirements</li><li>
Legal hold considerations</li></ul></li><li>
Support business decisions on:<ul><li>
What data migrates vs archives</li><li>
What data is administratively retired</li></ul></li><li>
Ensure archival decisions are documented, approved, and auditable.</li></ul><br>
<p></p>
4. Migration Wave Planning Support<ul><li>
Support wave-based migration planning by:<ul><li>
Aligning business readiness with technical schedules</li><li>
Coordinating freeze windows and blackout periods</li></ul></li><li>
Ensure business stakeholders understand:<ul><li>
Cutover approach</li><li>
Validation responsibilities</li><li>
Hypercare expectations</li></ul></li><li>
Identify risks related to business timing and dependencies early.</li></ul><br>
<p></p>
5. UAT &amp; Business Validation Leadership<ul><li>
Define and manage User Acceptance Testing (UAT) processes.</li><li>
Create:<ul><li>
UAT test scenarios</li><li>
Validation checklists</li><li>
Business sign-off templates</li></ul></li><li>
Coordinate UAT execution with:<ul><li>
Site owners</li><li>
Power users</li></ul></li><li>
Track and manage:<ul><li>
Defects</li><li>
Enhancement requests</li><li>
Go/no-go decisions</li></ul></li></ul><br>
<p></p>
6. Change Management &amp; Adoption Readiness<ul><li>
Work with Adoption and Training teams to:<ul><li>
Identify impacted user groups</li><li>
Define role-based training needs</li></ul></li><li>
Support communication plans for:<ul><li>
Migration timelines</li><li>
User impacts</li><li>
Post-migration changes</li></ul></li><li>
Capture feedback during hypercare and feed into continuous improvement.</li></ul><br>
<p></p>
7. Risk, Issue &amp; Dependency Management<ul><li>
Identify and document:<ul><li>
Business risks</li><li>
Data sensitivity concerns</li><li>
Timing constraints</li></ul></li><li>
Maintain:<ul><li>
RAID logs</li><li>
Decision logs</li></ul></li><li>
Escalate risks early with clear business impact statements.</li></ul><br>
<p></p>
8. Documentation &amp; Governance<ul><li>
Produce and maintain:<ul><li>
Business requirement documents (BRDs)</li><li>
Functional specifications</li><li>
Site assessment summaries</li><li>
Migration decision records</li></ul></li><li>
Ensure documentation supports:<ul><li>
Audit readiness</li><li>
Compliance validation</li><li>
Long-term platform governance</li></ul></li></ul><br>
<p></p>
Required Skills &amp; Experience<br>
<p></p>
Business Analysis &amp; Leadership<ul><li>
7&ndash;12+ years of experience as a Business Analyst or Business Lead in enterprise IT programs.</li><li>
Proven experience leading SharePoint or Microsoft 365 transformation initiatives.</li><li>
Strong facilitation skills for executive and operational stakeholders.</li></ul><br>
<p></p>
SharePoint &amp; Microsoft 365 Knowledge<ul><li>
Solid functional understanding of:<ul><li>
SharePoint on-prem and SharePoint Online</li><li>
Document management concepts</li><li>
Permissions and access models</li></ul></li><li>
Awareness of:<ul><li>
SharePoint customizations and workflows</li><li>
Power Platform capabilities and limitations</li></ul></li></ul><br>
<p></p>
Archival, Records &amp; Compliance<ul><li>
Experience working with:<ul><li>
Records management teams</li><li>
Retention schedules</li><li>
Legal hold processes</li></ul></li><li>
Familiarity with compliance considerations in regulated environments (e.g., healthcare, finance).</li></ul><br>
<p></p>
UAT &amp; Delivery Methodologies<ul><li>
Strong experience in:<ul><li>
UAT planning and execution</li><li>
Agile and hybrid delivery models</li><li>
Wave-based migration approaches</li></ul></li><li>
Comfortable working in fast-paced, multi-stream programs.</li></ul><br>
<p></p>
Soft Skills &amp; Behavioral Competencies<ul><li>
Exceptional communication and documentation skills.</li><li>
Ability to translate business needs into technical requirements.</li><li>
Strong organizational and prioritization abilities.</li><li>
Comfortable managing ambiguity and driving decisions.</li></ul><br>
<p></p>
Preferred Qualifications<ul><li>
Experience in healthcare or other regulated industries.</li><li>
Certifications:<ul><li>
CBAP</li><li>
PMI-PBA</li><li>
Prosci (Change Management)</li></ul></li><li>
Experience working in large MSP or SI-led delivery models.</li></ul></div>
</div><div><p><b>Qualifications</b></p>
<div>Engineering Graduate</div>
</div><div><p><b>Range of Year Experience-Min Year</b></p>
<div>6</div>
</div><div><p><b>Range of Year Experience-Max Year</b></p>
<div>10</div></div></div></div><div></div>

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