change manager

Capco

<div>Job Title: Change Manager

 About Us

&quot;Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar &amp; Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY &amp; INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT 


Change Manager 

<div>
Role Description</div>
<div>
<div>JD &ndash; Change Manager
<ul><li>Minimum 8+ years hands-on experience in Change and Project Management</li></ul>
<ul><li>Prior experience working on business side would be highly advantageous.</li></ul>
<ul><li>Relevant experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles</li></ul>
<ul><li>Experience in working in both Waterfall and iterative (including Agile) delivery methodologies</li></ul>
<ul><li>Strong stakeholder management skills with experience in managing various stakeholder groups</li></ul>
<ul><li>Strong problem solving / analytical skills</li></ul>
<ul><li>Able to take ownership of issues/tasks and apply data management best practices</li></ul>
<ul><li>Ability to engage effectively with senior management</li></ul>
<ul><li>High level of attention to detail (to identify variances and errors), patient, meticulous and logical in their work and capable of prioritizing tasks.</li></ul>

&bull; Strong people and team management experience preferred &bull; Experience in new ways of working
<ul><li>Self-motivated and ability to prioritize and self-manage</li></ul>
<ul><li>Able to take ownership of issues/tasks and drive to completion</li></ul>
<ul><li>Excellent verbal and written communication skills, including presentation skills</li></ul>

Change Management
<ul><li>Develop / support development of change management strategy and approach in alignment with the assigned Program, departmental and organizational goals.</li></ul>
<ul><li>Keep abreast of all change activities within the department and identify possible dependencies/impacts to the assigned program.</li></ul>

&bull; Identify all stakeholders impacted by change management activities and deliverables. &bull; Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders.
<ul><li>Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution/mitigation solution and work on effective communication of the Business Impact to the wider teams.</li></ul>
<ul><li>Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation/closure of BRP items</li></ul>
<ul><li>Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof</li></ul>
<ul><li>Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc.)</li></ul>
<ul><li>Leverage on involvement from BIA and its mitigation/solution to effectively develop the appropriate training for impacted stakeholders.</li></ul>
<ul><li>Identify training needs, support training material development and Deliver training (where required)</li></ul>
<ul><li>Support impacted businesses with data and information to be able to adopt the change smoothly</li></ul>
<ul><li>Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned program through effective governance.</li></ul>
<ul><li>Represent the assigned program in various GBO Governance Forums.</li></ul>
<ul><li>Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time Inculcate 'best practices' on the projects worked upon into Ways of Working with fellow Change &amp; Delivery Managers to ensure cooperation and standardization across the CC Delivery Platform/Programme. Own the completion of Change risk assessments for the assigned program.</li></ul></div></div></div>

Change Manager

<div>Job Title: Change Manager

 About Us

&ldquo;Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar &amp; Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY &amp; INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT 


Change Manager 

<div>
Role Description</div>
<div>
<div>JD &ndash; Change Manager
<ul><li>Minimum 8+ years hands-on experience in Change and Project Management</li></ul>
<ul><li>Prior experience working on business side would be highly advantageous.</li></ul>
<ul><li>Relevant experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles</li></ul>
<ul><li>Experience in working in both Waterfall and iterative (including Agile) delivery methodologies</li></ul>
<ul><li>Strong stakeholder management skills with experience in managing various stakeholder groups</li></ul>
<ul><li>Strong problem solving / analytical skills</li></ul>
<ul><li>Able to take ownership of issues/tasks and apply data management best practices</li></ul>
<ul><li>Ability to engage effectively with senior management</li></ul>
<ul><li>High level of attention to detail (to identify variances and errors), patient, meticulous and logical in their work and capable of prioritizing tasks.</li></ul>

&bull; Strong people and team management experience preferred &bull; Experience in new ways of working
<ul><li>Self-motivated and ability to prioritize and self-manage</li></ul>
<ul><li>Able to take ownership of issues/tasks and drive to completion</li></ul>
<ul><li>Excellent verbal and written communication skills, including presentation skills</li></ul>

Change Management
<ul><li>Develop / support development of change management strategy and approach in alignment with the assigned Program, departmental and organizational goals.</li></ul>
<ul><li>Keep abreast of all change activities within the department and identify possible dependencies/impacts to the assigned program.</li></ul>

&bull; Identify all stakeholders impacted by change management activities and deliverables. &bull; Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders.
<ul><li>Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution/mitigation solution and work on effective communication of the Business Impact to the wider teams.</li></ul>
<ul><li>Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation/closure of BRP items</li></ul>
<ul><li>Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof</li></ul>
<ul><li>Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc.)</li></ul>
<ul><li>Leverage on involvement from BIA and its mitigation/solution to effectively develop the appropriate training for impacted stakeholders.</li></ul>
<ul><li>Identify training needs, support training material development and Deliver training (where required)</li></ul>
<ul><li>Support impacted businesses with data and information to be able to adopt the change smoothly</li></ul>
<ul><li>Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned program through effective governance.</li></ul>
<ul><li>Represent the assigned program in various GBO Governance Forums.</li></ul>
<ul><li>Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time Inculcate &lsquo;best practices&rsquo; on the projects worked upon into Ways of Working with fellow Change &amp; Delivery Managers to ensure cooperation and standardization across the CC Delivery Platform/Programme. Own the completion of Change risk assessments for the assigned program.</li></ul></div></div></div>

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like SAP to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
We are looking for a skilled SIAM Service &amp; Change Manager to join our team at Valleysoft. In this role, you will be responsible for managing service delivery and change processes within the Service Integration and Management (SIAM) framework. This includes overseeing changes to services, ensuring that service delivery meets clients' needs, and facilitating communication between various stakeholders.
The ideal candidate will have a strong background in service management and change management within a SIAM context. They should possess excellent organizational and communication skills to coordinate between different service providers and internal teams effectively. If you thrive in a dynamic environment and are committed to delivering exceptional service, we invite you to apply!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Manage the end-to-end service delivery process within the SIAM framework, ensuring all services meet client expectations.</li>
<li>Lead change management activities, ensuring that all changes are assessed, planned, communicated, and implemented effectively.</li>
<li>Facilitate change advisory board (CAB) meetings and ensure changes are approved and documented according to the established procedures.</li>
<li>Coordinate with various stakeholders, including service providers, internal teams, and business units, to ensure effective communication and collaboration.</li>
<li>Conduct impact assessments for proposed changes and communicate risks and implications to relevant stakeholders.</li>
<li>Monitor service performance and delivery to ensure compliance with SLAs and service quality standards.</li>
<li>Prepare and present reports on service delivery performance and change management activities to senior management.</li>
<li>Identify opportunities for service improvement and recommend changes based on performance metrics and client feedback.</li>
<li>Provide training and guidance to team members and other stakeholders on service management and change management processes.</li>
</ul>
Requirements<ul>
<li>
Bachelor's or Master's degree in Information Technology, Computer Science, or related field.</li>
<li>Minimum of 7 years of experience in service management and change management, with a focus on SIAM preferred.</li>
<li>Strong understanding of ITIL frameworks and service management processes.</li>
<li>Proven experience managing service delivery and coordinating change management activities.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Strong analytical skills with the ability to assess risks and impacts of changes.</li>
<li>Experience in facilitating meetings and managing cross-functional teams.</li>
<li>Relevant certifications in ITIL, Change Management, or SIAM are a must.</li>
<li>Customer-focused with a commitment to continuous improvement.</li>
</ul>
Skills:<ul>
<li>
Excellent organizational and multitasking abilities.</li>
<li>Ability to manage priorities and deliver results under tight timelines.</li>
<li>Strong leadership skills, with experience managing teams.</li>
<li>Supporting the Change Enablement and Service Request Management practices, this manager ensures that all changes and service requests are governed and coordinated across multiple vendors. Their primary goal is to minimize risk and disruption while facilitating the successful implementation of changes, aligning with the &quot; ITSM &quot; value chain activity.</li></ul></div>

SIAM Service & Change Manager

TekSynap

<div>Responsibilities and Qualifications:
<div>
RESPONSIBILITIES</div><ul><li>
Acts as Job Controller/Change Manager for the Cyber Support Squadron (CySS) and works in coordination with three other squadron Job Controllers personnel.</li><li>
Responsible for distributing, tracking, and ensuring prioritization of all changes/jobs assigned to production work centers (PWCs) under their charge.</li><li>
Coordinate with developmental and operational teams (Project/Configuration Managers) to maintain baselines, supporting operational systems.</li><li>
Report the status of changes/jobs to customer leadership and to the Communications Focal Point (CFP).</li><li>
Use automated ticketing tools to assign or re-assign tasks/jobs between Production Work Centers (PWCs).</li><li>
Implement US Air Force job control procedures consistent with Technical Order (TO) 00-33A-1001.</li><li>
Assist PWCs and technicians with detailed information as needed.</li><li>
Provide updates to the CFP's common operational picture (COP) for senior leader updates.</li><li>
Establish and execute job control procedures in support of customer goals and current DoD regulations.</li></ul><div>
REQUIRED QUALIFICATIONS</div><ul><li>
Possesses an active DoD Secret security clearance or higher.</li><li>
Possesses an active DoD 8570 IAT II certification (ex. Security+).</li><li>
Associate&rsquo;s degree or greater. Additional years of experience will be considered in lieu of a degree.</li><li>
2 or more years of experience with Queue/Change/Configuration Management.</li><li>
Excellent communication skills and an ability to manage/analyze operational information concerning change management/job control.</li><li>
Ability to develop strong relationships with customers.</li><li>
Proven experience as a self-starter; successfully operating/producing results with limited daily direction.</li><li>
Demonstrated proficiency in organizational, project, and time management skills.</li><li>
Proven ability to work effectively and independently within a team environment.</li><li>
Exceptional ability to solve problems and think analytically.</li><li>
Strong attention to detail.</li></ul><div>
DESIRED QUALIFICATIONS</div><ul><li>
Possess and demonstrate superb customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks along with extensive knowledge and experience in specialized area of expertise, especially as it relates to the Department of Defense (DoD)</li><li>
Advanced degree in a technical or business discipline.</li><li>
Experience with JFHQ-DoDIN TASKORDs, MTOs, and IAVMs.</li><li>
Strong written communication skills and an ability to coordinate issues and concerns with leadership, peers, and associated teams.</li><li>
Experience with Remedy or an equivalent ticketing system.</li><li>
Prior Air Force experience.</li></ul>
Overview:

We are seeking a Job Controller/Change Manager for the AFNCR IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. Desktop Support is responsible for providing support, repair and/or installation support of existing and new hardware, software, network configurations and new system initiatives for all sites within the 300-mile radius of the NCR. Duties may include but are not limited to providing support in the Joint Base Anacostia-Bolling, assisting in the development and ensuring adherence to area-wide procedural/policy changes, and supporting continuity of operations (COOP) exercises and activations as needed.<div>
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. &ldquo;Technology moving at the speed of thought&rdquo; embodies these principles &ndash; the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.</div><div></div><div> 
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
</div>Visit us at www.TekSynap.com.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.<div>
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond &quot;STOP&quot;.</div><div></div><div> 
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
</div>Additional Job Information:
<div>
WORK ENVIRONMENT AND PHYSICAL DEMANDS</div><div>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
</div><ul><li>Location: Joint Base Anacostia-Bolling (JBAB), DC</li><li>
Type of environment: Office</li><li>
Noise level: Medium</li><li>
Work schedule: Monday - Friday, 7:30 am - 4:00 pm</li><li>
Amount of Travel: None</li></ul><div>
PHYSICAL DEMANDS</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div> 
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.</div><div></div><div> 
WORK AUTHORIZATION/SECURITY CLEARANCE</div><ul><li>
U.S.Citizenship</li><li>
Clearance requirement: Active Secret</li></ul>
OTHER INFORMATION<div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div><div></div><div> 
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.</div><div></div><div> 
EQUAL EMPLOYMENT OPPORTUNITY</div><div>
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as &ldquo;protected status&rdquo;). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.</div><div></div><div> 
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.</div></div>

Job Controller/Change Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The Senior Change Manager (SCM) serves as an orchestrator and coordinator of transformation across the entire delivery network. They support large-scale projects impacting DSPs. This individual contributor doesn't just manage change&mdash;they architect it. From the moment a Project Owner (PO) submits a request until well after implementation, the SCM ensures every transition is smooth, purposeful, and impactful. They do so by using their expertise and judgment to distill diverse inputs from large stakeholder groups. SCMs determine the right outcomes, inform decisions, and suggest long-term solutions. This work is both tactical and strategic and requires them to handle complex (often significantly complex) problems and escalations.
 
Their scope spans the entire delivery ecosystem&mdash;from Amazon Logistics (AMZL) and Amazon XL (AMXL) to Same Day (SD), Sub Same Day (SSD), and eventually A-Now and A-Rush operations. With this comprehensive view, SCMs act as guardians of both Delivery Service Partners (DSP) and Delivery Associate (DA) experiences, carefully balancing innovation with operational stability. 
This role is underpinned by its preventive approach. Working closely with many stakeholders and operational CMs to identify potential roadblocks before they materialize. They're problem-preventers, and when challenges arise, they collaborate with POs to develop robust mitigation strategies, sometimes making the tough call to red-light a project if necessary. 
Beyond just managing change&mdash;they're custodians and advocates of Amazon's Day 1 culture, enabling us to innovate at speed and scale whilst ensuring we take the DSPs with us and that pace is sustainable.
 
 
Key job responsibilities 
<ul><li>Complexity: The SCM is required to navigate and coordinate all conflicting priorities to ensure smooth deployment and communication. They understand the interdependencies of the business problems they help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and they prioritize through data-driven contributions. They are able to make a case for project priorities and/or appropriate program adoption to achieve a desired business outcome, resolve a deficiency, or unblock delivery.</li><li>Scope and Influence: The SCM develops working backwards plans for projects to support POs and ensure all viewpoints are sought, considered, and incorporated into project development prior to deployment. They possess relevant understanding and experience in operational processes and workflow, and they provide technical/operational guidance to the teams, managers, and field personnel on their projects. They facilitate projects that feed into director and VP goals.
</li><li>Ambiguity: The SCM proactively identifies risks and brings them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks. These efforts require them to collaborate with and influence multiple teams, e.g., legal, finance, and pricing, in and/or across organizations at the AMET level.
</li><li>Communication: The SCM communicates ideas effectively, verbally and in writing, to a wide range of audiences. They foster a constructive dialogue, harmonize discordant views, provide tailored recommendations, and lead the resolution of contentious issues (build consensus). They partner successfully with project and program managers, WW stakeholders, DSPs, and business partner teams.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of program or project management experience</li><li>Experience using data and metrics to determine and drive improvements</li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of driving process improvements experience</li><li>Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Senior Change Manager, Delivery Service Partner

Amazon

<div>
 
 Description
 
 
 
 The Senior Change Manager (SCM) serves as an orchestrator and coordinator of transformation across the entire delivery network. They support large-scale projects impacting DSPs. This individual contributor doesn't just manage change&mdash;they architect it. From the moment a Project Owner (PO) submits a request until well after implementation, the SCM ensures every transition is smooth, purposeful, and impactful. They do so by using their expertise and judgment to distill diverse inputs from large stakeholder groups. SCMs determine the right outcomes, inform decisions, and suggest long-term solutions. This work is both tactical and strategic and requires them to handle complex (often significantly complex) problems and escalations.
 
 
 Their scope spans the entire delivery ecosystem&mdash;from Amazon Logistics (AMZL) and Amazon XL (AMXL) to Same Day (SD), Sub Same Day (SSD), and eventually A-Now and A-Rush operations. With this comprehensive view, SCMs act as guardians of both Delivery Service Partners (DSP) and Delivery Associate (DA) experiences, carefully balancing innovation with operational stability.
 
 
 This role is underpinned by its preventive approach. Working closely with many stakeholders and operational CMs to identify potential roadblocks before they materialize. They're problem-preventers, and when challenges arise, they collaborate with POs to develop robust mitigation strategies, sometimes making the tough call to red-light a project if necessary.
 
 
 Beyond just managing change&mdash;they're custodians and advocates of Amazon's Day 1 culture, enabling us to innovate at speed and scale whilst ensuring we take the DSPs with us and that pace is sustainable.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Complexity: The SCM is required to navigate and coordinate all conflicting priorities to ensure smooth deployment and communication. They understand the interdependencies of the business problems they help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and they prioritize through data-driven contributions. They are able to make a case for project priorities and/or appropriate program adoption to achieve a desired business outcome, resolve a deficiency, or unblock delivery.
 </li>
 <li>
 Scope and Influence: The SCM develops working backwards plans for projects to support POs and ensure all viewpoints are sought, considered, and incorporated into project development prior to deployment. They possess relevant understanding and experience in operational processes and workflow, and they provide technical/operational guidance to the teams, managers, and field personnel on their projects. They facilitate projects that feed into director and VP goals.
 </li>
 <li>
 Ambiguity: The SCM proactively identifies risks and brings them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks. These efforts require them to collaborate with and influence multiple teams, e.g., legal, finance, and pricing, in and/or across organizations at the AMET level.
 </li>
 <li>
 Communication: The SCM communicates ideas effectively, verbally and in writing, to a wide range of audiences. They foster a constructive dialogue, harmonize discordant views, provide tailored recommendations, and lead the resolution of contentious issues (build consensus). They partner successfully with project and program managers, WW stakeholders, DSPs, and business partner teams.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 5+ years of program or project management experience
 </li>
 <li>
 Experience using data and metrics to determine and drive improvements
 </li>
 <li>
 Experience owning program strategy, end to end delivery, and communicating results to senior leadership
 </li>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of driving process improvements experience
 </li>
 <li>
 Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport
 
 
 Job ID: A3112609
</div>

Raytheon

<div>Date Posted:
2025-10-24
Country:
United States of America
Location:
UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of &ldquo;U.S. Person&rdquo; go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses &ndash; Collins Aerospace Systems, Pratt &amp; Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Corporate, Enterprise Services team:
RTX is seeking a seasoned Change &amp; Release Manager to support Enterprise Services&rsquo; Shared DT Services. The role is a member of a team responsible for the consistent execution of standardized change management processes and operational procedures, ensuring effective governance over changes related to corporate and enterprise digital technology products. As a key member of the Change Management team, the role oversees review, approval, and post-implementation assessments of all service changes, ensuring minimal disruption and maximum service reliability. The role also contributes to the development of a Release Management methodology for corporate infrastructure services, aiming to reduce service interruptions by addressing service interdependencies during implementation planning.
The team works closely with cross-functional ITSM teams (i.e., Metrics &amp; Governance, Problem Management, and Incident Response) to identify continual improvement opportunities in service delivery, drive operational excellence, and proactively reduce change-related service disruptions.
What You Will Do<ul><li>
Execute enterprise Change Management process (review, risk assessment, approvals, scheduling, exception management, and post-implementation analysis) for digital services.</li><li>
Develop and implement key frameworks and procedures such as a Release Management to reduce service disruptions and improve deployment coordination.</li><li>
Enforce compliance with ITIL/ITSM standards, ensuring changes align with business goals and service delivery needs.</li><li>
Help facilitate Change Advisory Board (CAB) and related governance forums, driving stakeholder consensus on high-risk or complex changes.</li><li>
Collaborate with cross-functional teams (e.g., Incident, Problem) to assess change impacts and enhance process effectiveness.</li><li>
Analyze change performance metrics to identify trends, gaps, and opportunities and drive continuous improvement efforts.</li><li>
Maintain/develop key documentation such as knowledge articles, SOPs, and training materials.</li><li>
Test ITSM platform upgrades and changes</li><li>
Foster a culture of collaboration, accountability, and knowledge sharing across IT and business units.</li></ul>
Qualifications You Must Have<ul><li>
Role typically requires a university degree or equivalent experience and minimum 8 years, prior relevant experience, or an advanced degree in a related field and minimum 5 years&rsquo; experience</li><li>
Minimum 5 years&rsquo; experience in a multi-tiered ITSM Change Management environment</li><li>
Experience writing/publishing Standard Operating Procedures to be followed by change requestors, change managers, and change owners</li><li>
Experience providing process/procedure training</li><li>
Experience organizing and/or supporting integrated infrastructure releases</li><li>
Experience conducting Change Advisory Board (CAB) meetings</li><li>
Strong understanding of ITSM Problem, Request, Incident, and Configuration Management practices and processes and how they related to Change</li><li>
Experience analyzing metrics and measures, and collaborate with Problem Management and/or technology service owners to identify trends and gaps leading to disruptions in environmental stability</li></ul>
Qualifications We Prefer<ul><li>
Understanding of Agile and DevOps practices ITIL V3 or V4 Certified</li><li>
Experience in process optimization, automation, or documentation management</li><li>
Knowledge of ITIL best practices or related certifications.</li><li>
Familiarity with KPIs, service level agreements (SLAs), and IT operations metrics.</li><li>
Experience with IT Service Management tools (e.g., ServiceNow, Remedy).</li><li>
Ability to convey technical information to non-technical stakeholders clearly.</li><li>
Ability to speak publicly to facilitate large meetings or perform executive presentations.</li><li>
Experience working remotely with geographically distributed teams across multiple time zones</li></ul>
What We Offer: Whether you&rsquo;re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More &amp; Apply Now
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.
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