channel management

Zain

<div>About the Role 
SUMMARY ROLE
Maintaining and supporting the technical operation of enterprise communication platforms, including voice systems, IVR, workforce tools, and other backend channel technologies. The role includes system configuration, monitoring, and incident resolution to ensure high availability and optimal performance. The team member works closely with operations, support teams, and vendors to resolve technical issues, implement updates, and enhance system capabilities to support service quality and business needs.
Responsibilities
<ul><li>Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).</li><li>
Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.</li><li>
Respond to and resolve incidents affecting channel availability or performance, escalating as needed.</li><li>
Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.</li><li>
Implement changes to system configurations based on operational needs or customer service improvements.</li><li>
Document system setups, procedures, and troubleshooting guides to support operational continuity.</li><li>
Coordinate with support teams and vendors to manage service issues and plan maintenance activities.</li><li>
Participate in performance analysis and tuning of channel systems to optimize resource usage.</li><li><ul><li> Participate in scheduled on-call support to assist with critical issues to ensure system continuity.</li></ul></li></ul><ul><li>
Provide technical support for escalated service complaints related to backend channels.</li><li>
Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li></ul>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
What We Need From You 
SKILLS<ul><li>
System Configuration</li><li>
Basic Coding</li><li>
Basic Windows and Unix/Linux knowledge</li><li>
System Monitoring</li><li>
APM Tools</li><li>
Incident Management</li><li>
Root Cause Analysis</li><li>
Technical Documentation</li><li>
Vendor Coordination</li><li>
Service Uptime Awareness</li><li>
Problem Solving</li></ul>
Communication
Education
Bachelor's Degree Engineering/IT or equivalent</div>

Channel Management

Zain Kuwait

<div>
 
 About The Role
 
 
 
 SUMMARY ROLE
 
 
 Maintaining and supporting the technical operation of enterprise communication platforms, including voice systems, IVR, workforce tools, and other backend channel technologies. The role includes system configuration, monitoring, and incident resolution to ensure high availability and optimal performance. The team member works closely with operations, support teams, and vendors to resolve technical issues, implement updates, and enhance system capabilities to support service quality and business needs.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).
 </li>
 <li>
 Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.
 </li>
 <li>
 Respond to and resolve incidents affecting channel availability or performance, escalating as needed.
 </li>
 <li>
 Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.
 </li>
 <li>
 Implement changes to system configurations based on operational needs or customer service improvements.
 </li>
 <li>
 Document system setups, procedures, and troubleshooting guides to support operational continuity.
 </li>
 <li>
 Coordinate with support teams and vendors to manage service issues and plan maintenance activities.
 </li>
 <li>
 Participate in performance analysis and tuning of channel systems to optimize resource usage.
 </li>
 <li>
 </li>
 <li>
 Participate in scheduled on-call support to assist with critical issues to ensure system continuity.
 </li>
 <li>
 Provide technical support for escalated service complaints related to backend channels.
 </li>
 <li>
 Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 
 
 </li>
 </ul>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 System Configuration
 </li>
 <li>
 Basic Coding
 </li>
 <li>
 Basic Windows and Unix/Linux knowledge
 </li>
 <li>
 System Monitoring
 </li>
 <li>
 APM Tools
 </li>
 <li>
 Incident Management
 </li>
 <li>
 Root Cause Analysis
 </li>
 <li>
 Technical Documentation
 </li>
 <li>
 Vendor Coordination
 </li>
 <li>
 Service Uptime Awareness
 </li>
 <li>
 Problem Solving
 
 
 </li>
 </ul>
 Communication
 
 
 Education
 
 
 Bachelor&rsquo;s Degree Engineering/IT or equivalent
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2245 - Channel Management

Imou

<div>
 
 
 Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment . IMOU has built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers
 
 
 
 
 
 
 Job Description
 
 
 <ol>
 <li>
 Develop and execute annual, quarterly, and monthly sales plans to ensure that strategic and financial targets are met.
 </li>
 <li>
 Create and implement commercial strategies, including product strategy, MSRP policy, and channel policy.
 </li>
 <li>
 New RD（regional distributor） ,MD（Master dealer），Resellers development: develop new RD（regional distributor） ,MD（Master dealer），Resellers from CCTV/IT channel.
 </li>
 <li>
 Existing RD（regional distributor） ,MD（Master dealer），Resellers management: manage sell in/sell out, increase the our business share.
 </li>
 <li>
 Distributor&rsquo;s management: manage the distributor&rsquo; order, inventory, and sales data.
 </li>
 <li>
 Training program: execute product training for distributors,RD（regional distributor） ,MD（Master dealer）resellers and installers
 </li>
 <li>
 New channel development: retail, electronic, mobile, etc.
 </li>
 <li>
 Plan and execute channel marketing and promotional activities to increase sales.
 </li>
 <li>
 Conduct market research, collect competitive product information, price strategies, and promotional activities, then analyze and develop relevant strategic countermeasures.
 </li>
 </ol>
 
 
 Job Requirements
 
 
 <ol>
 <li>
 Minimum a Bachelor's degree.
 </li>
 <li>
 At least 2+ years of experience in CCTV industrial channel sales within background , with working experience in the CCTV distributors or CCTV manufacture being a significant advantage.
 </li>
 <li>
 Excellent market insight and planning ability, sales data analysis ability, and business negotiation ability. Strong communication and coordination skills.
 </li>
 <li>
 Fluency in English and Arabic.
 </li>
 <li>
 Accustomed to frequent business trips.
 </li>
 </ol>
 
 
</div>

ZAIN2182 - Prepaid Customer Value Management

EMAN ALAYYAF

<div>
 
 Company Description
 
 
 
 EMAN ALAYYAF Trading Company specializes in providing training, education, investment, and trading services in the global financial markets sector. Operating branches in Kuwait, Bahrain, and the Sultanate of Oman, the company offers in-person and remote training courses and consultations. EMAN ALAYYAF also runs the Trading School Telegram channel, offering traders valuable lessons and insights. Additionally, the company provides access to expertly curated recommendations for trading opportunities.
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Social Media Content Creator, based in Kuwait City with flexibility for remote work. The primary responsibilities include creating, posting, and managing engaging content on various social media platforms, ensuring brand consistency. The Social Media Content Creator will also analyze and report on social media campaign performance, research industry trends, engage with audiences, and collaborate with other team members to align content strategies with company objectives.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven expertise in creating engaging content for platforms like Instagram, Facebook, Twitter, LinkedIn, and TikTok
 </li>
 <li>
 Proficiency in content planning, strategy development, and scheduling
 </li>
 <li>
 Graphic design and video editing skills, including experience with tools like Canva, Adobe Creative Suite, or equivalent
 </li>
 <li>
 Knowledge of social media analytics, trends, audience engagement, and brand voice consistency
 </li>
 <li>
 Creativity, strong storytelling ability, and excellent written communication skills
 </li>
 <li>
 Organizational and time management skills to meet deadlines in a fast-paced environment
 </li>
 <li>
 Experience working in or an understanding of the financial markets industry is an advantage
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Journalism, or a related field is preferred
 </li>
 </ul>
</div>

socail media content creator

Alghanim Industries

<div>
 Job description:
 
 
 Long Description Job Summary
 
 To manage a defined category or sub category to continuously improve ranges and promotions and exceed sales and margin targets. Develop a category plan that supports delivery of the customer plan, market share acquisition, excellent availability + omni channel leadership.
 
 Job Responsibilities
 <ul>
 <li>
 Develop Category Strategy with buyer to achieve Sales/Profitability targets, and maximize market share of assigned category
 </li>
 <li>
 Develop assortment frequently including Brands, Products &amp; Agencies to ensure freshness and improve profitability
 </li>
 <li>
 Regular planogram updates with merchandising team to cover effective display principles and ensure sell out of phase out / display inventory
 </li>
 <li>
 Implement promo strategy &amp; support functions to ensure business objectives are met; review effectiveness of promotion activity and update team
 </li>
 <li>
 Support advertising &amp; marketing strategy; implement through marketing; review effectiveness of all activities and update category head / team
 </li>
 <li>
 Support Order &amp; Replenishment process through team ensuring an optimal inventory, availability and aged are in control
 </li>
 <li>
 Support new Product Development process &amp; Sourcing for Own Brands
 </li>
 <li>
 Follow &amp; analyze market trends, daily marketing review of core competition to ensure competitiveness in assortment and pricing
 </li>
 <li>
 Work with service &amp; support teams constantly to improve business processes and increase customer satisfaction
 </li>
 <li>
 Online category development and promo strategy development to ensure competitiveness with market &amp; grow online business
 </li>
 <li>
 Manage selected Supplier Relationships as required, agency &amp; non-agency. Range development , negotiate commercial terms , promotional / marketing activities , other operating incomes and follow up on timely payment of supplier receivables
 </li>
 <li>
 In store layout, display &amp; space management/execution via planogram and stores visits
 </li>
 <li>
 Min weekly visits to core stores + competitors with actionable follow up circulated to wider team
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 At least 3 - 5 years&rsquo; experience within Electronic retailing with at least w years Category Management experience
 </li>
 <li>
 In-depth knowledge of and experience in managing a Consumer Electronics Category
 </li>
 <li>
 Professional development in retail strategy / category management
 </li>
 <li>
 Excellent analytical skills and aptitude to draw out plans and assess accurately the market needs for the category
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Excellent MS office skills + knowledge of SAP or Business Objects preferred
 </li>
 <li>
 Strong relationship building skills
 </li>
 <li>
 Strong negotiation skills
 </li>
 <li>
 Organizational leadership skills
 </li>
 <li>
 Attention to detail / analytical
 </li>
 <li>
 Superior drive + follow up
 </li>
 </ul>
 Education Bachelor&rsquo;s Degree
</div>

Assistant Buyer

Weber Shandwick

<div>
 
 
 
 Job Summary:
 
 
 
 
 A passionate and detail-driven Graphic Designer who brings ideas to life through visually compelling work across print and digital platforms. This role supports Art Directors and Creative Leads while also taking ownership of design execution, ensuring every output meets high creative standards. Comfortable working in a fast-paced environment, they are able to manage multiple projects simultaneously while maintaining strong attention to detail. Driven by curiosity and craft, they continuously evolve their skillset, stay attuned to emerging design trends and technologies, and consistently push beyond the brief to deliver thoughtful, memorable work.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Execute multiple design-led briefs independently, demonstrating strong creative judgment and attention to detail.
 </li>
 <li>
 Manage and adhere to project timelines, ensuring timely delivery of all design outputs.
 </li>
 <li>
 Provide consistent support to the senior creative team across various projects.
 </li>
 <li>
 Ensure all design requirements are executed effectively, maintaining quality and accuracy.
 </li>
 <li>
 Interpret and follow conceptual briefs from senior creatives, while proactively adding creative value.
 </li>
 <li>
 Deliver innovative and high-quality design solutions that meet both creative and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience:
 
 
 <ul>
 <li>
 Degree or diploma in Design or a related discipline.
 </li>
 <li>
 2&ndash;3 years of relevant design experience.
 </li>
 <li>
 Strong understanding of integrated design and multi-channel execution.
 </li>
 <li>
 Solid foundation in visual design principles, including layout, typography, and branding.
 </li>
 <li>
 Familiarity with both print and digital design.
 </li>
 <li>
 Working knowledge of marketing and communication design requirements.
 </li>
 <li>
 Proficiency in industry-standard design tools.
 </li>
 <li>
 Detail-oriented, organized, and able to manage multiple projects effectively.
 </li>
 <li>
 Confident, proactive, and able to work both independently and within a team.
 </li>
 </ul>
 
 
</div>

Graphic Designer

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