channel management

Zain

<div>About the Role 
SUMMARY ROLE
Maintaining and supporting the technical operation of enterprise communication platforms, including voice systems, IVR, workforce tools, and other backend channel technologies. The role includes system configuration, monitoring, and incident resolution to ensure high availability and optimal performance. The team member works closely with operations, support teams, and vendors to resolve technical issues, implement updates, and enhance system capabilities to support service quality and business needs.
Responsibilities
<ul><li>Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).</li><li>
Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.</li><li>
Respond to and resolve incidents affecting channel availability or performance, escalating as needed.</li><li>
Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.</li><li>
Implement changes to system configurations based on operational needs or customer service improvements.</li><li>
Document system setups, procedures, and troubleshooting guides to support operational continuity.</li><li>
Coordinate with support teams and vendors to manage service issues and plan maintenance activities.</li><li>
Participate in performance analysis and tuning of channel systems to optimize resource usage.</li><li><ul><li> Participate in scheduled on-call support to assist with critical issues to ensure system continuity.</li></ul></li></ul><ul><li>
Provide technical support for escalated service complaints related to backend channels.</li><li>
Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li></ul>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
What We Need From You 
SKILLS<ul><li>
System Configuration</li><li>
Basic Coding</li><li>
Basic Windows and Unix/Linux knowledge</li><li>
System Monitoring</li><li>
APM Tools</li><li>
Incident Management</li><li>
Root Cause Analysis</li><li>
Technical Documentation</li><li>
Vendor Coordination</li><li>
Service Uptime Awareness</li><li>
Problem Solving</li></ul>
Communication
Education
Bachelor's Degree Engineering/IT or equivalent</div>

Channel Management

Zain Kuwait

<div>
 
 About The Role
 
 
 
 SUMMARY ROLE
 
 
 Maintaining and supporting the technical operation of enterprise communication platforms, including voice systems, IVR, workforce tools, and other backend channel technologies. The role includes system configuration, monitoring, and incident resolution to ensure high availability and optimal performance. The team member works closely with operations, support teams, and vendors to resolve technical issues, implement updates, and enhance system capabilities to support service quality and business needs.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).
 </li>
 <li>
 Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.
 </li>
 <li>
 Respond to and resolve incidents affecting channel availability or performance, escalating as needed.
 </li>
 <li>
 Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.
 </li>
 <li>
 Implement changes to system configurations based on operational needs or customer service improvements.
 </li>
 <li>
 Document system setups, procedures, and troubleshooting guides to support operational continuity.
 </li>
 <li>
 Coordinate with support teams and vendors to manage service issues and plan maintenance activities.
 </li>
 <li>
 Participate in performance analysis and tuning of channel systems to optimize resource usage.
 </li>
 <li>
 </li>
 <li>
 Participate in scheduled on-call support to assist with critical issues to ensure system continuity.
 </li>
 <li>
 Provide technical support for escalated service complaints related to backend channels.
 </li>
 <li>
 Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 
 
 </li>
 </ul>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 System Configuration
 </li>
 <li>
 Basic Coding
 </li>
 <li>
 Basic Windows and Unix/Linux knowledge
 </li>
 <li>
 System Monitoring
 </li>
 <li>
 APM Tools
 </li>
 <li>
 Incident Management
 </li>
 <li>
 Root Cause Analysis
 </li>
 <li>
 Technical Documentation
 </li>
 <li>
 Vendor Coordination
 </li>
 <li>
 Service Uptime Awareness
 </li>
 <li>
 Problem Solving
 
 
 </li>
 </ul>
 Communication
 
 
 Education
 
 
 Bachelor&rsquo;s Degree Engineering/IT or equivalent
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2245 - Channel Management

Dahua Technology Co. LTD

<div>
 
 
 【Channel Sales Manager-Channel B】
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Generate and execute annual/quarterly/monthly sales plan to ensure strategic and financial targets are met
 </li>
 <li>
 Responsible for driving sales and daily account management activities with Key Channel Partners
 </li>
 <li>
 Review and forecast Order/ Inventory/ Sell in / Out data to independently identify new sales opportunities within existing product ranges
 </li>
 <li>
 Execute and Manage Commercial Strategies (MSRP, Selected Distribution Criteria, partner set evolution in territory, channel compensation scheme)
 </li>
 <li>
 Conducts a minimum of ten face-to-face customer visits and three distribution partner meetings per week
 </li>
 <li>
 Manage the terminal store：ensure that the booth is clean, materials are complete, samples are reasonable and demonstrations are sufficient
 </li>
 <li>
 Organize dealers and shop promoters to conduct product training and examination according to the product launch rhythm
 </li>
 <li>
 Conduct market research, collect competitive product information, price strategy and promotion activities, then analyze relevant countermeasures
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 2+ years of channel sales experience in Key Account &amp; Traditional
 </li>
 <li>
 Strong negotiation and communication skills, experience in Retail &amp; Distribution agreements is essential
 </li>
 <li>
 Rich experience in marketing, terminal management and training
 </li>
 <li>
 Good analytical Excel/PPT/Word and advanced presentation skills
 </li>
 </ul>
 
 
</div>

Channel Sales Manager

Imou

<div>
 
 
 Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment . IMOU has built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers
 
 
 
 
 
 
 Job Description
 
 
 <ol>
 <li>
 Develop and execute annual, quarterly, and monthly sales plans to ensure that strategic and financial targets are met.
 </li>
 <li>
 Create and implement commercial strategies, including product strategy, MSRP policy, and channel policy.
 </li>
 <li>
 New RD（regional distributor） ,MD（Master dealer），Resellers development: develop new RD（regional distributor） ,MD（Master dealer），Resellers from CCTV/IT channel.
 </li>
 <li>
 Existing RD（regional distributor） ,MD（Master dealer），Resellers management: manage sell in/sell out, increase the our business share.
 </li>
 <li>
 Distributor&rsquo;s management: manage the distributor&rsquo; order, inventory, and sales data.
 </li>
 <li>
 Training program: execute product training for distributors,RD（regional distributor） ,MD（Master dealer）resellers and installers
 </li>
 <li>
 New channel development: retail, electronic, mobile, etc.
 </li>
 <li>
 Plan and execute channel marketing and promotional activities to increase sales.
 </li>
 <li>
 Conduct market research, collect competitive product information, price strategies, and promotional activities, then analyze and develop relevant strategic countermeasures.
 </li>
 </ol>
 
 
 Job Requirements
 
 
 <ol>
 <li>
 Minimum a Bachelor's degree.
 </li>
 <li>
 At least 2+ years of experience in CCTV industrial channel sales within background , with working experience in the CCTV distributors or CCTV manufacture being a significant advantage.
 </li>
 <li>
 Excellent market insight and planning ability, sales data analysis ability, and business negotiation ability. Strong communication and coordination skills.
 </li>
 <li>
 Fluency in English and Arabic.
 </li>
 <li>
 Accustomed to frequent business trips.
 </li>
 </ol>
 
 
</div>

Nestlé

<div><h1 class="jobSectionHeader">POSITION SNAPSHOT</h1>
Location: Kuwait 
Grade: I_CPW 
Req ID: 388992
<h1 class="jobSectionHeader">POSITION SUMMARY</h1>
Execute the channel strategy across the cluster, which is being developed by Cluster CDT lead. Execute a compelling category story by being the go-to expert for the channel, representing the category&rsquo;s interests and direction while working closely with key stakeholders. 
Internal applicants based in Costal Arabia with relevant experience will be given priority.<h1 class="jobSectionHeader">
A DAY IN THE LIFE &hellip;</h1><ul><li>
Execution of ICP activities on the channel across the clusters and monitor the effectiveness of execution.</li><li>
Lead the category relationship with key customers &amp; distributors.</li><li>
Key Representative for Channel through the ICP process, ensuring multifunctional input and alignment to the key growth opportunities and action plans.</li><li>
Enable the implementation of our PicOS (through 4Ps solutions) across the channel &amp; key customer(s) with regular reviews on its effectiveness.</li><li>
Single point of contact for Sales and Marketing teams for Channel of responsibility, ensuring you to drive insights using external data resources like Nielsen, Dunnhumby, Kantar etc.</li><li>
Promotional evaluation and optimization to utilize discounts effectively (Channel level).</li><li>
Deliver channel playbook to sales teams to include MSL / NPD targets.</li><li>
Lead and Maintain Channel KPI tracking through MBPC.</li><li>
Ensure adherence to all Company principles and policies.</li></ul><h1 class="jobSectionHeader">
What will make you successful&hellip;</h1><ul><li>
At least 2 years of experience within Generating Demand (CDT, Sales, A&amp;P or Marketing)</li><li>
Previous experience in CDT is a plus.</li><li>
Demonstrable record of success in delivering key commercial KPI's.</li><li>
Foundational understanding of Nielsen, Kantar, Dunnhumby etc.</li><li>
Strong teamworking skills.</li></ul></div>

Associate Manager, Commercial Development, Planned Shopping (Breakfast Cereals)

Trend Micro Inc.

<div>When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
ABOUT TREND MICRO
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
POSITION OVERVIEW
The Regional Account Manager (RAM) with [Dubai, UAE] will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .
PRIMARY RESPONSIBILITIES<ul><li>
Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services</li><li>
Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service</li><li>
Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities
</li><li>Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams</li><li>
Attain revenues goals per quarter allocation in line with BU goals</li><li>
Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)</li><li>
Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage
</li><li>Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning
</li><li>Communicate relevant information to stakeholders to facilitate decision making</li><li>
Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements</li><li>
Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support</li><li>
Lead and support any client meetings/calls
</li><li>Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP</li></ul>
EXPERIENCE<ul><li>
Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.</li><li>
Account Management certification such as SPIN or TAS would be highly regarded.</li><li>
Sales Based Certifications</li><li>
Security Certification</li><li>
Exposure to both End Customer Environments and Channels</li><li>
Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise</li><li>
Proven Account Management experience in commercial sector</li><li>
Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets
</li><li>Must have growth-oriented mindset and experience of working in the collaborative environment
</li><li>Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level</li><li>
Ability to network, create and build strong relationships senior executive relationships</li><li>
Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language</li></ul>
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
#LI-Onsite
#LI-NA1
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.</div>

Regional Account Manager

<div>
 
 About The Role
 
 
 
 The Prepaid Segment Senior oversees the conceptualization, development, and implementation of above the line new acquisition and base management initiatives catered for the Prepaid voice and broadband consumer segment. Additionally, the prepaid senior will be responsible for revamping existing Prepaid Voice and Broadband portfolios and managing the product life cycle meanwhile maintaining alignment with Marketing and Non-Marketing functions in order to ensure successful and timely product launches.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and maintain the Prepaid ATL product portfolio and strategy roadmap
 </li>
 <li>
 Lead the development and documentation of product architectural designs, concept papers, and supervise / lend support of product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)
 </li>
 <li>
 Liaise with marketing functions to develop deeper understanding of customer behavior, and competition developments in order to develop customer value propositions for new offerings, promotions and campaigns
 </li>
 <li>
 Lead coordination with all relevant stakeholders including internal Marketing (Budgeting, Planning , and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to ensure successful and timely product launches
 </li>
 <li>
 Frequently monitor and report on the effectiveness of live products in comparison to the defined targets as well as daily monitoring of market changes with respect to the competition and indirect channels
 </li>
 <li>
 Develop business rules and processes related to new products
 </li>
 <li>
 Liaise with product testing stakeholders to develop and conduct appropriate testing procedures
 </li>
 <li>
 Develop go-to-market strategies and ensure products launch in accordance with roadmap
 </li>
 <li>
 Liaise with Sales Channels / Digital Channel teams to identify appropriate channels strategy
 </li>
 <li>
 Liaise with Marcom team to support development of marketing and communications material
 </li>
 <li>
 Liaise with Pricing teams to develop up/cross sell campaigns and promotions\
 </li>
 <li>
 Recommend correction actions from post launch gap-analysis on the products and services
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Leadership &amp; Stakeholder Management:
 
 
 </li>
 </ul>
 &ndash; Ability to lead, inspire, and motivate cross-functional stakeholders toward shared commercial objectives
 
 
 &ndash;Strong capability to build consensus and align diverse parties (Marketing, Sales, IT, Finance, Channels)
 
 
 &ndash;Proven ability to influence without direct authority in matrix environments
 
 
 <ul>
 <li>
 Market &amp; Business Expertise:
 
 
 </li>
 </ul>
 &ndash;Expert knowledge of the telecommunications industry, with a strong understanding of the prepaid and subscription business models
 
 
 &ndash;Deep understanding of the Kuwait telecom market (customer behavior, competition, regulatory environment) is a strong advantage
 
 
 &ndash;Solid grounding in business theory and methodologies, particularly CVM, marketing strategy, product management, and pricing
 
 
 <ul>
 <li>
 CVM &amp; Commercial Capabilities:
 
 
 </li>
 </ul>
 &ndash;Strong understanding of customer lifecycle management for prepaid (acquisition, onboarding, growth, retention, reactivation)
 
 
 &ndash;Experience in segmentation, personas, and micro-segmentation to drive targeted CVM actions
 
 
 &ndash;Ability to design, execute, and optimize prepaid CVM campaigns across multiple channels (digital, outbound, retail, partners)
 
 
 &ndash;Strong commercial mindset with the ability to translate insights into revenue, ARPU uplift, churn reduction, and GA improvement
 
 
 <ul>
 <li>
 Analytics &amp; Data Skills:
 
 
 </li>
 </ul>
 &ndash;Strong analytical thinking with the ability to interpret customer data and derive actionable insights
 
 
 &ndash;Hands-on experience with data extraction, cleansing, and validation from multiple data sources
 
 
 &ndash;Solid understanding of key prepaid KPIs (ARPU, churn, usage, tenure, GA, recharges, engagement)
 
 
 &ndash;Basic data science knowledge (descriptive analytics, trend analysis, hypothesis testing); exposure to predictive models is a plus
 
 
 &ndash;Advanced MS Excel skills (pivot tables, complex formulas, scenario analysis); Power BI / Tableau knowledge is a plus
 
 
 <ul>
 <li>
 Execution &amp; Project Management:
 
 
 </li>
 </ul>
 &ndash;Strong organizational and project management skills with the ability to manage multiple initiatives in parallel
 
 
 &ndash;Ability to efficiently manage own time and prioritize team workload in a fast-paced environment
 
 
 &ndash;Experience working with campaign management systems and coordinating execution with operations and channels
 
 
 &ndash;Strong risk identification and mitigation skills, especially in large-scale CVM initiatives
 
 
 <ul>
 <li>
 Problem Solving &amp; Innovation:
 
 
 </li>
 </ul>
 &ndash;Ability to analyze complex situations and develop creative, practical, and value-driven solutions
 
 
 &ndash;Comfortable challenging existing approaches and proposing new ways to improve prepaid performance
 
 
 &ndash;Experience in continuous optimization and test-and-learn frameworks (A/B testing, pilots, feedback loops)
 
 
 
 &ndash;Communication &amp; Influence
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 
 
 </li>
 </ul>
 &ndash;Strong presentation and storytelling capabilities to translate data into clear business narratives
 
 
 &ndash;Effective negotiation and persuasion skills when aligning priorities and managing trade-offs
 
 
 <ul>
 <li>
 Additions:
 
 
 </li>
 </ul>
 &ndash;Experience with omni-channel CVM and customer journeys
 
 
 &ndash;Exposure to AI / ML-driven targeting or next-best-action models
 
 
 &ndash;Experience in data monetization or partnerships is a plus
 
 
 
 Bachelor&rsquo;s Degree Required, Master&rsquo;s In Business/MBA Preferred
 
 
 
 Business, marketing, engineering or a related field
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 </ul>
</div>

ZAIN2182 - Prepaid Customer Value Management

Explore 301+ Channel management in Salmiya this April. Find roles across top companies and apply now to boost your career.

301 channel management jobs In Salmiya

Channel Management

ZAIN2245 - Channel Management

Channel Sales Manager

Channel Sales Manager

Associate Manager, Commercial Development, Planned Shopping (Breakfast Cereals)

Regional Account Manager

ZAIN2182 - Prepaid Customer Value Management