chargeback specialist

The Content House

We are seeking a detail-oriented and analytical Dispute/Chargeback Analyst to join our dynamic team. In this role, you will be the first line of defense in managing and resolving payment disputes and chargebacks for our company. Your expertise will be crucial in protecting revenue, minimizing financial loss, and ensuring a positive experience for our valued customers.Key Responsibilities:<ul><li>Investigate, process, and manage the end-to-end chargeback lifecycle for various card networks (Visa, Mastercard, Amex, etc.).</li><li>Analyze transaction data, customer correspondence, and merchant policies to build compelling representment cases.</li><li>Prepare and submit compelling evidence packages to contest invalid chargebacks through acquiring banks and payment processors.</li><li>Accurately process and resolve chargebacks in favor of the customer when valid.</li><li>Monitor dispute trends to identify potential fraud or systematic issues and report findings.</li><li>Maintain up-to-date knowledge of card network rules, regulations, and compliance requirements.</li><li>Collaborate with internal teams such as Customer Service, Finance, and Fraud Prevention to gather necessary information.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs300,000.00 per monthWork Location: In person

Dispute/Chargeback Analyst

MRSOOL

<div>Who Are We❓
Welcome to the world of MRSOOL! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets MRSOOL apart is its commitment to providing an unmatched &quot;order anything from anywhere&quot; experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. 
 
Responsibilities<h3 class="jobSectionHeader">
What You Will Do</h3><ul>
<li>Verifying the non-validated payment cases to determine the corrective actions</li>
<li>Conducting investigations into claims of fraud, waste, or abuse committed by end-users.</li>
<li>Analyzing all the given data on different systems to unveil patterns of claims.</li>
<li>Reviewing refund records for signs of suspicious activity, such as a high cancellation rate correlated with a high basket size.</li>
<li>Investigating cancellation cases, delivered cases with coupon, and commission evasion</li>
<li>Communicating effectively with internal and external partners via email and phone upon demand to ensure the investigation results.</li>
<li>Assist with the implementation of new processes and procedures.</li>
<li>Report any instances of non-compliance or recurrence of payment risk cases to management</li>
<li>Preparing briefs regarding findings and recommendations based on investigations</li>
<li>Perform project related work which includes performing research, written communications, business case development and other activities as assigned</li>
<li>Revamping process and policies upon investigation that would assess in mitigating the loss resulted of payment risk</li>
<li>Demonstrates awareness of Mrsool operations including policies, procedures, services, and data processing system.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
What Are We Looking For❓</h3><ul>
<li>Bachelor's degree in a related discipline, preferably Business Administration.</li>
<li> 1-3 years of experience using multiple systems with a high success record in driving positive change.</li>
<li> Prior experience in a high-volume support or transactional role in the risk space, quality specialist, compliance officer, and operations support.</li>
<li> Process-driven and task-oriented.</li>
<li> Good computer skills and ability to learn new programs.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
What We Offer You❗</h3><ul>
<li>Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.</li>
<li>Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.</li>
<li>Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.</li>
<li>Autonomy and Mentorship: You&rsquo;ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.</li></ul></div>

Payment Validation , Specialist

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div><div>
<h3 class="jobSectionHeader">
About the Role:</h3>

The Winback Specialist is responsible for relationship building with Motive customers. This position coordinates, executes, and manages programs built to effectively reactivate/recover/retain customers through positive relationship-building, listening to concerns/addressing issues and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills and demonstrates good judgment.
<h3 class="jobSectionHeader">
What You'll Do:</h3>
<ul><li>Identify signals of pay-fail at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal</li>
<li>Handle large volume of phone conversations and email inquiries</li>
<li>Maximize customer lifetime value and minimize pay-fail churn risk while increasing overall customer satisfaction and identifying up-sell opportunities</li>
<li>Build quick rapport with customers and apply both persuasive rebuttal skills and problem solving strategies while providing solutions</li>
<li>Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>2+ years prior experience in a customer facing role (sales and/or support)</li>
<li>Strong ability to build and maintain customer relationships</li>
<li>Effective listening and problem-solving skills</li>
<li>Excellent communication (both written and verbal) and presentation skills</li>
<li>Proven ability to manage multiple responsibilities with a high attention to detail and professionalism</li>
</ul>
</div></div><div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Winback Specialist

eos Products

<div>
 
 
 Job Summary:
 
 
 
 The Order to Delivery Specialist will be responsible for managing allocation of orders and providing sales and operations support.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Order Management:
 
 <ul>
 <li>
 Daily reporting and analysis of sales reporting
 </li>
 <li>
 Pick &amp; Pack of orders, order processing
 </li>
 <li>
 Ensure account reconciliations
 </li>
 <li>
 Assure timely and accurate invoicing
 </li>
 <li>
 Clearing any order errors
 </li>
 <li>
 Processing EDI files
 </li>
 <li>
 Manage day to day execution of operations to ensure customer orders are received through EDI, processed into SAP and exported to warehouse
 </li>
 <li>
 Monitor Open order reports
 </li>
 <li>
 Manage resolution of issues that arise between warehouse, Sales &amp; Operations team
 </li>
 <li>
 Clear communication with Sales managers
 </li>
 </ul>
 
 Logistics Management:
 
 <ul>
 <li>
 Manage movements of good from warehouse to customer
 </li>
 <li>
 Ensure orders are processed timely and accurately
 </li>
 <li>
 Communicate with warehouse regarding ASN&rsquo;s and other retailer requirements
 </li>
 <li>
 Ensure PO changes due to stock issues are communicated to sales and customers as needed
 </li>
 <li>
 Chargeback Management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant field or related job experience
 </li>
 <li>
 2-4 years&rsquo; experience in Customer Service, Logistics, or Operations
 </li>
 <li>
 SAP user
 </li>
 <li>
 Advanced excel user
 </li>
 <li>
 System savvy
 </li>
 <li>
 Data manipulation, analytical
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Able to efficiently and effectively build and handle multiple relationships
 </li>
 <li>
 Able to drive a cross functional team for a solution
 </li>
 <li>
 Sense of urgency and &ldquo;Can do&rdquo; approach
 </li>
 </ul>
 
 
 
 
 
 Company Summary:
 
 
 
 eos Products is an iconic beauty brand that was founded on an innovative and entrepreneurial spirit that revolutionized how people experience daily beauty routines. As a brand of choice among gen z and millennial consumers, eos aims to drive everyday experiences forward, creating the joy that beautifully designed, expertly crafted products can bring to people&rsquo;s lives. From our iconic lip balm to our cult-favorite body lotion, eos products create delight where there was once utility, happiness where there was only function.
 
 
 
 
 
 
 Equal Opportunity Employer:
 
 
 
 eos Products offers equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, medical condition, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
 
 
 
 
 
 FLSA Status:
 
 
 FLSA exempt.
 
</div>

Order to Delivery Specialist

<div>
 <ul>
 <li>
 Document gathering: Proof of Delivery, Quotes, etc.
 </li>
 <li>
 Data analysis of large groups of deductions (advanced Excel): example: determining validity of cash discounts taken vs. terms and date of payment, etc.
 </li>
 <li>
 Validating deduction transactions against policy
 </li>
 <li>
 Creating appropriate accounting entries (CM) for valid deductions and submitting for approval
 </li>
 <li>
 Creating appropriate denial (Chargeback) cases for un-approved deductions
 </li>
 <li>
 Submitting requests for data validation to Customer Service teams across Hubbell, and, appropriate follow-up for unresolved items
 </li>
 <li>
 Working with customer portals to gather information and to initiate disputes, etc.
 </li>
 <li>
 Creating reports on high volume accounts for collector &ndash; status of deductions, etc.
 </li>
 </ul>
</div>

Associate Accounts receivable

Blue Cross and Blue Shield of Minnesota

<div>About Blue Cross and Blue Shield of Minnesota 
 
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. 
The Impact You Will Have<div></div><div>
Senior FinOps Analyst &ndash; Cloud Governance &amp; FinOps (CCoE) 
Blue Cross and Blue Shield of Minnesota is seeking a Senior FinOps Analyst to join our Cloud Center of Excellence (CCoE). In this role, you&rsquo;ll deliver cost visibility, accountability, and optimization across Azure and AWS environments. You will own tagging and budget standards, build showback/chargeback models, and drive Reserved Instance (RI) and Savings Plan coverage, rightsizing, and cost efficiency in partnership with CCoE, SRE, and product teams.</div><div>
The Senior FinOps Analyst will also define and enforce tagging and ownership standards, manage budgets and alerts, and implement showback/chargeback processes. Analyze usage to recommend Reserved Instance and Savings Plan purchases, rightsizing, and scaling strategies. Maintain cost dashboards and lead monthly reviews with stakeholders. Quantify ROI of optimization initiatives, report KPIs to executives, and collaborate with Procurement and vendors on pricing and commitments.</div>
Your Responsibilities<ul><li>
Monitor and report on spend trends across enterprise environments.</li><li>
Collaborate with Finance and FP&amp;A to ensure budget alignment and accurate forecasting.</li><li>
Provide usage insights and optimization recommendations to application and product owners.</li><li>
Maintain dashboards for transparency, focused on usage and optimization&mdash;not financial statements.</li><li>
Support Finance in defining budget thresholds and provide usage alerts for proactive optimization.</li><li>
Partner with Finance to enable showback/chargeback reporting.</li><li>
Provide data inputs for Finance to calculate ROI of platform standards and optimization initiatives.</li><li>
Participate in monthly cost reviews led by FP&amp;A, sharing optimization insights and recommendations.</li></ul>
Required Skills and Experience
<ul><li>5+ years related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.</li><li>
3+ years experience in managing technology financial operations and implementing cost optimization strategies.</li><li>
Strong understanding of technology economics and billing models.</li><li>
Expertise in cost optimization strategies and tools.</li><li>
Familiarity with automation principles and policy-as-code principles.</li><li>
Analytical skills for interpreting usage patterns and recommending savings opportunities.</li><li>
Excellent communication and collaboration skills for cross-functional engagement.</li><li>
High school diploma (or equivalency) and legal authorization to work in the U.S.</li></ul>
Preferred Skills and Experience<ul><li>
3&ndash;6 years in cloud FinOps, FP&amp;A, or cloud governance; Azure and/or AWS cost tools proficiency.</li><li>
Strong Excel/BI skills; can translate engineering data to executive insights.</li><li>
Understanding of tagging, showback models, RI/SP mechanics, and unit economics.</li><li>
FinOps Practitioner certification a plus</li></ul>

Compensation and Benefits:

Pay Range: $88,600.00 - $117,400.00 - $146,200.00 Annual
Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
<ul><li>Medical, dental, and vision insurance</li>
<li>Life insurance</li>
<li>401k</li>
<li>Paid Time Off (PTO)</li>
<li>Volunteer Paid Time Off (VPTO)</li>
<li>And more</li>
</ul>To discover more about what we have to offer, please review our benefits page.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week &ndash; most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.
Equal Employment Opportunity Statement 
 
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. 
 
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com. 
 
Blue Cross&reg; and Blue Shield&reg; of Minnesota and Blue Plus&reg; are nonprofit independent licensees of the Blue Cross and Blue Shield Association.</div>

Senior FinOps Analyst - Cloud Governance & FinOps (CCoE)

Blackhawk Network India

<div>
 
 About Blackhawk Network:
 
 
 
 Today, through BHN&rsquo;s single global platform, businesses of all kinds can tap into the world&rsquo;s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN&rsquo;s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
 
 
 
 Overview:
 
 
 
 BHN operates a global portfolio of open loop prepaid card products across Visa, Mastercard, Discover, and other networks. This role owns card network compliance and relationship management&mdash;ensuring every network mandate, rule change, and operational requirement is handled efficiently while maintaining product quality and customer experience.
 
 
 You'll monitor network publications, assess impact to our issued products, and coordinate implementation across engineering, compliance, and risk teams. You'll build relationships with network stakeholders globally, translate technical requirements into actionable plans, and identify opportunities where network capabilities improve our product offerings.
 
 
 This is a high-exposure role with direct interaction across product, engineering, and senior stakeholders. The learning opportunity is substantial for someone looking to build deep expertise in card network operations within a product-driven environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage network compliance: Monitor Visa, Mastercard, Discover publications for rule changes. Assess impact to BHN's issued products globally. Drive timely implementation through product planning processes.
 </li>
 <li>
 Coordinate stakeholders: Build working relationships with network teams and internal cross-functional partners. Run regular cadences to review requirements, manage dependencies, and communicate risks clearly.
 </li>
 <li>
 Support operations: Help resolve card scheme setup and technical issues for clients and partners. Support compliance and risk teams on scheme queries, fraud management, and chargeback processes.
 </li>
 <li>
 Maintain expertise: Build and maintain knowledge library on network services, capabilities, and rules. Review network dashboards and analytics tools to identify operational improvements.
 </li>
 <li>
 Launch capabilities: Own product outcomes for certifying and launching new network features that enhance our issued product portfolio.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 Must have
 
 
 <ul>
 <li>
 2-4 years experience relevant work experience in card scheme operations, issuer bank operations, payment processor environments, or fintech companies with exposure to card network management (Visa, Mastercard, Discover)
 </li>
 <li>
 Bachelor's degree in any discipline; relevant certifications (PCI, payment industry credentials) are a plus but not required
 </li>
 <li>
 Self-starter with strong organizational skills
 </li>
 <li>
 Strong problem-solving skills and attention to detail
 </li>
 <li>
 Ability to work collaboratively with engineering teams in agile environments
 </li>
 <li>
 Clear written and verbal communication across technical and business audiences
 </li>
 <li>
 Experience with scheme portals (Visa Online, Mastercard Connect)
 
 
 </li>
 </ul>
 Nice to have
 
 
 <ul>
 <li>
 Understanding of prepaid and debit card issuance considerations. Working knowledge of Visa/Mastercard card issuer rules and scheme operations
 </li>
 <li>
 Settlement processes, chargeback/fraud management experience, processor relationships, understanding of reconciliation workflows, experience managing program managers or scheme stakeholders
 </li>
 <li>
 You don't need a technical background, but you need intellectual curiosity about how card systems work and persistence in ambiguous situations. Strong learning mindset and ability to own outcomes are essential
 
 
 </li>
 </ul>
 We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact &ndash; for our employees and the future of work.
</div>

Product Manager

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