chat support agent

NCC Life

Live Chat Support Agent Company: NCC Life Location: Atlanta, Georgia, United States Employment Type: Full-time Salary: $25 - $35 USD per hour Job Overview NCC Life is a forward-thinking organization committed to delivering exceptional service to our clients. We are seeking a dedicated and articulate Chat Support Agent to join our growing customer service team. In this full-time role based in Atlanta, Georgia, you will be the first point of contact for our customers, providing timely and effective support through our digital chat platform. The ideal candidate will be an excellent communicator with a passion for problem-solving and a commitment to providing an outstanding customer experience. Responsibilities * Engage with customers in a professional and friendly manner via live chat to address their enquiries and resolve issues. * Provide accurate, valid, and complete information by using the correct company procedures and tools. * Identify and assess customers' needs to achieve satisfaction and build sustainable relationships of trust. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. * Maintain precise records of customer interactions, process customer accounts, and file documents. * Collaborate with team members and other departments to optimize the customer experience. * Meet and exceed personal and team-based performance targets. * Follow communication procedures, guidelines, and policies consistently. Qualifications * Proven experience in a customer support role, with experience in a chat-based environment being highly desirable. * Exceptional written communication skills, with a strong command of English grammar, spelling, and punctuation. * Proficient typing skills and the ability to manage multiple chat conversations simultaneously. * Strong problem-solving skills and the ability to think critically and analytically. * A patient, empathetic, and customer-focused attitude. * Familiarity with CRM systems and practices is considered an advantage. * The ability to work effectively both independently and as part of a collaborative team. * A high school diploma or equivalent is required; further qualifications in a relevant field would be a plus. Benefits * A competitive hourly wage and a comprehensive benefits package. * Opportunities for continuous professional development and career advancement within the organisation. * A positive, supportive, and dynamic work environment. * The chance to be part of a team that values customer satisfaction and innovation.

Chat Support Agent

Reliable Forklift Sales

Job Title: Live Chat Support Company: Reliable Forklift Sales Location: Atlanta, Georgia, United States Employment Type: Full-Time Salary: $18 - $23 USD per hour Job Overview Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and material handling products. We are dedicated to providing exceptional solutions and customer support to a diverse range of industries across North America. We are currently seeking a motivated and articulate Live Chat Support professional to join our dynamic team. The ideal candidate will be the first point of contact for our online customers, providing timely and accurate assistance to ensure an outstanding customer experience. This role is crucial for maintaining our reputation for excellent service and for driving customer satisfaction. Responsibilities * Engage with customers in a professional and friendly manner through our live chat platform. * Promptly respond to customer enquiries regarding product information, sales, rentals, and service options. * Provide accurate information about our range of forklifts and material handling equipment. * Assist customers with basic troubleshooting and guide them toward effective solutions. * Identify and escalate complex issues to the appropriate internal teams for resolution. * Maintain detailed and accurate records of all customer interactions within our CRM system. * Work to meet and exceed key performance indicators, including response times and customer satisfaction scores. * Develop a comprehensive knowledge of our products and services to effectively support our customers. Qualifications * Proven experience in a customer service role, with direct experience in live chat support being highly desirable. * Exceptional written communication skills, with a strong grasp of English grammar, spelling, and punctuation. * Excellent typing speed and accuracy. * Strong problem-solving abilities and the capacity to think critically under pressure. * Proficient in using computers and familiar with customer support software and CRM systems. * The ability to multitask effectively, managing several chat conversations simultaneously without compromising on quality. * A customer-focused attitude with a genuine desire to help. * Experience or interest in the industrial equipment or machinery sector is considered an advantage. Benefits * A competitive hourly wage. * Opportunity to be part of a supportive and knowledgeable team in a growing organisation. * Comprehensive training on our products, services, and systems. * Opportunities for professional development and career progression.

Job Overview Reliable Forklift Sales, a leading distributor of machinery and material handling equipment, is seeking a dedicated and professional Remote Live Chat Support specialist to join our team. This is a Full-Time position for candidates based in the United States, offering an excellent opportunity to become an integral part of our customer support operations. As the first point of contact for many of our clients, you will play a crucial role in delivering the exceptional service and expertise that our company is known for across North America. We are looking for a highly motivated individual with outstanding communication skills to provide real-time assistance to our customers. Job Title: Remote Live Chat Support Employment Type: Full-Time Salary: $18 - $23 USD per hour Responsibilities * Engage with customers via live chat in a timely, professional, and friendly manner. * Provide accurate information regarding our product sales, equipment rentals, and service options. * Assist customers with initial enquiries and guide them to the appropriate sales or service department. * Identify and assess customer needs to achieve satisfaction and build sustainable relationships. * Troubleshoot and resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution. * Escalate unresolved issues to the relevant internal teams for further investigation. * Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints. * Stay current with product knowledge and company service offerings to provide effective support. Qualifications * Proven experience in a customer support role, with direct experience in live chat support being highly advantageous. * Exceptional written communication and interpersonal skills, with a strong command of the English language. * Excellent typing speed and accuracy to manage multiple chat conversations simultaneously. * Strong problem-solving abilities and a talent for de-escalating customer issues. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with computers and a willingness to learn new software systems. * A dedicated and quiet home office space with a reliable, high-speed internet connection. * Familiarity with the material handling or industrial equipment industry is desirable but not essential. Benefits Reliable Forklift Sales is committed to the success and well-being of our employees. We offer a competitive hourly rate and the opportunity to grow within a stable and respected organisation. As a member of our team, you will be part of a supportive and collaborative remote work culture that values your contribution to our continued success.

Remote Live Chat Support

Live Chat Support

NUTRIMED INTERNATIONAL LLC

Location: United States Job Type: Full-Time / Part-Time Work Arrangement: Fully Remote<h2>Position Overview</h2>We are seeking a professional and customer-focused Remote Bilingual Customer Service Representative to provide exceptional support to customers in both English and a second language. The successful candidate will assist customers by responding to inquiries, resolving issues, processing requests, and delivering outstanding service through phone, email, chat, and other communication channels.The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and the ability to build positive customer relationships while maintaining a high level of professionalism in a remote work environment.<h2>Key Responsibilities</h2><ul><li>Provide exceptional customer service in English and a second language through phone, email, live chat, and other communication channels.</li><li>Respond to customer inquiries regarding products, services, orders, billing, and account information.</li><li>Resolve customer concerns efficiently while maintaining professionalism and empathy.</li><li>Process customer requests, account updates, returns, exchanges, and service inquiries accurately.</li><li>Document customer interactions and maintain accurate records within company systems.</li><li>Escalate complex customer issues to the appropriate department when necessary.</li><li>Follow established company policies, procedures, and customer service standards.</li><li>Maintain customer confidentiality and protect sensitive information.</li><li>Collaborate with internal departments to ensure timely issue resolution.</li><li>Meet established productivity, quality, and customer satisfaction goals.</li><li>Assist with administrative tasks and customer follow-up as needed.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent required; associate's or bachelor's degree preferred.</li><li>Previous experience in customer service, call center, administrative support, or a related field preferred.</li><li>Fluency in English and at least one additional language (written and verbal) required.</li><li>Excellent interpersonal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage multiple customer interactions efficiently.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to work independently in a remote environment.</li></ul><h2>Preferred Qualifications</h2><ul><li>Experience supporting bilingual customer service operations.</li><li>Familiarity with CRM systems and customer support software.</li><li>Previous remote work experience.</li><li>Experience handling high-volume customer inquiries.</li><li>Knowledge of sales support or order processing is a plus.</li></ul><h2>Required Skills</h2><ul><li>Bilingual Communication (English and a second language)</li><li>Customer Service Excellence</li><li>Phone, Email &amp; Live Chat Support</li><li>Conflict Resolution</li><li>CRM &amp; Customer Support Software</li><li>Data Entry &amp; Documentation</li><li>Time Management &amp; Organization</li><li>Problem Solving</li><li>Microsoft Office Suite</li><li>Professional Written &amp; Verbal Communication</li></ul><h2>Remote Work Requirements</h2><ul><li>Reliable high-speed internet connection.</li><li>Dedicated professional workspace.</li><li>Computer or laptop capable of supporting customer service applications.</li><li>Ability to participate in virtual meetings and use online collaboration tools.</li><li>Ability to work independently while maintaining productivity and service quality.</li></ul><h2>Why Join Us</h2><ul><li>Fully remote work opportunity.</li><li>Competitive compensation and comprehensive benefits package.</li><li>Flexible full-time and part-time scheduling options.</li><li>Paid training and ongoing professional development.</li><li>Opportunities for career advancement within the organization.</li><li>Supportive, collaborative, and inclusive work environment.</li></ul>

Remote Bilingual Customer Service Representative

Womble Bond Dickinson

<div><div><div><div><div><div><div><div>Job Category: Z - Technology
</div></div><div><div>Requisition Number: SOFTW001329</div></div></div><div><div><div><div> 
</div></div></div></div></div> 
</div></div></div><div><div><div><div><div><div>Posting Details</div>
<ul><div><ul><div>Posted: June 30, 2026
</div></ul></div>Full-Time
<div><div><div>Locations</div>
<div>
</div><div>Atlanta, GA 30309, USA 
</div>
</div></div></ul></div><div><div><div><div>Job Details</div>
</div><div>Description
</div><div><div>Womble Bond Dickinson (US) LLP seeks a Software Engineer to join our team. The Software Engineer designs, builds, and operates enterprise applications, data pipelines, and AI systems across the Microsoft stack. The role spans full-stack application development, modern data platform engineering, and AI agent delivery &mdash; working across C#/.NET, Azure data services, and Azure AI Foundry to produce reliable, governed, production-ready solutions aligned to business and legal operations needs. The candidate may work remotely from any one of our Womble locations.

RESPONSIBILITIES:
<ul>
<li>Design, develop, and maintain web applications, APIs, and backend services using C#, .NET, Blazor, React, and TypeScript</li>
<li>Build and extend solutions within the Microsoft Power Platform ecosystem, including Power Apps, Power Automate, and Dataverse</li>
<li>Design and build scalable ETL/data pipelines in a medallion architecture using Azure Data Factory, Microsoft Fabric, Delta Lake, and Dataflow Gen2</li>
<li>Develop and maintain dimensionally modeled data warehouses supporting reporting and analytics across legal, finance, and operational functions</li>
<li>Integrate data from legacy SQL Server environments (SSRS, SSAS) and third-party systems using Azure Data Factory and Boomi</li>
<li>Architect and build AI agents and RAG pipelines using Azure AI Foundry, Microsoft Agent Framework, and Copilot Studio &mdash; including document ingestion, vectorization, grounding, and prompt engineering</li>
<li>Integrate AI capabilities into user workflows via Microsoft Copilot, Teams, and Office add-ins; define agent invocation patterns, context management, and enterprise governance models</li>
<li>Implement observability, telemetry, and exception reporting across applications, data pipelines, and AI systems</li>
<li>Document data models, lineage, transformation logic, ETL workflows, and AI architecture decisions to ensure traceability and maintainability</li>
<li>Participate in sprint planning, architectural discussions, code reviews, and the firm's ongoing platform modernization strategy</li>
<li>Use Git and Azure DevOps for version control, release management, and collaboration</li>
</ul>
REQUIREMENTS:
<ul>
<li>Strong proficiency in C# and .NET for application and backend service development 
Hands-on experience with Blazor, React, and TypeScript for modern web development</li>
<li>5+ years of data engineering experience with Microsoft technologies; SQL Server and T-SQL expertise required</li>
<li>Experience with Microsoft Fabric, Azure SQL, Delta Lake, and Dataflow Gen2 Proficiency with ETL tools including Azure Data Factory, Synapse, and Boomi for third-party integration</li>
<li>Proven experience building or operating AI-enabled systems in production, including RAG pipelines and agent frameworks</li>
<li>Practical understanding of ML and generative AI concepts, including model limitations, responsible AI principles, and governance</li>
<li>Familiarity with medallion architecture, dimensional modeling, and enterprise data warehouse design</li>
<li>Understanding of data governance, security, and compliance in a legal context</li>
<li>Experience with low-code/no-code platforms including Microsoft Power Platform 
Proficiency with Git and Azure DevOps</li>
<li>Ability to explain technical decisions, AI behavior, and data architecture to non-technical stakeholders</li>
<li>Bachelor's degree in Computer Science or equivalent experience</li>
</ul>
Compensation: The national average salary range for this role is $72,000 - $121,000. Starting salary will be determined based on location, qualifications, and experience.&rdquo;

Candidates are not required to submit age-related information and may redact any personally identifiable information on their application materials including but are not limited to age, date of birth, and dates of attendance and date of graduation for educational institutions. This position does not have a fixed deadline. The posting will remain open until the position is filled and all necessary due diligence has been completed for the selected candidate.

This position is subject to export control laws. 

BENEFITS:

Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Flexible Spending Accounts, Life insurance, Disability Insurance, Paid Parental Leave, 401(k) Plan, Paid Days Off/Vacation, Firm Paid Holidays</div>
</div></div><div><div>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div></div></div></div></div></div></div></div>

Software Engineer

Booz Allen Hamilton

<div>AL/ML Technical Lead
The Opportunity:
As an AI/ML Technical Lead, you will define and drive the technical direction of mission-critical AI systems supporting Public Health and Safety. You will lead the design and implementation of scalable machine learning and generative AI solutions, including AI agents, retrieval-augmented generation (RAG) systems, and evaluation frameworks that ensure reliability, safety, and mission alignment.
You will serve as a technical authority across a community of engineers, partnering with data engineers, architects, product owners, and stakeholders to shape enterprise AI strategy, architecture standards, and delivery practices. Your work will span end-to-end AI system design&mdash;from data pipelines and modeling to agent orchestration, memory or state management, retrieval optimization, and production deployment.
In this role, you will also lead the development of AI evaluation strategies, prompt engineering workflows, and governance frameworks using tools such as MCP, Prompt Buddy, Codex, Claude, and OpenEvidence. You will ensure systems are performant, explainable, secure, and compliant with public health data privacy and ethical standards. This position is located in Atlanta, GA.
What You'll Work On:<ul><li>
Lead the design and development of scalable AI/ML systems using PySpark and Palantir Foundry for public health mission applications.</li><li>
Architect generative AI solutions, including AI agents, MCP-enabled workflows, Prompt Buddy integrations, and RAG pipelines.</li><li>
Define AI evaluation frameworks covering performance benchmarking, retrieval optimization, safety validation, and production monitoring.</li><li>
Design and implement agent architectures with memory, state management, orchestration, and structured or unstructured data interaction.</li><li>
Integrate advanced AI tools such as Codex, Claude, and OpenEvidence into enterprise AI workflows and platforms.</li><li>
Establish data governance, privacy, anonymization, documentation, and ethical AI standards across AI/ML systems.</li></ul>
Join us. The world can&rsquo;t wait.
You Have:<ul><li>
5+ years of experience designing, developing, and deploying machine learning and AI solutions using Python</li><li>
5+ years of experience with Generative AI, LLMs, AI agents, or RAG systems in enterprise environments</li><li>
3+ years of experience with AI agents, MCP frameworks, or AI evaluation strategy development</li><li>
Experience with ML frameworks such as TensorFlow or PyTorch for production model development</li><li>
Experience with data engineering using PySpark, SQL, and Palantir Foundry, including Foundry AIP</li><li>
Experience with MLOps platforms such as MLflow and cloud environments such as Azure or Databricks</li><li>
Experience integrating or working with AI tooling such as Codex, Claude, Prompt Buddy, or OpenEvidence in enterprise settings</li><li>
Knowledge of public health, healthcare, or government data systems and associated governance practices</li><li>
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements</li><li>
Bachelor's degree in Computer Science, Engineering, or Data Science</li></ul>
Nice If You Have:<ul><li>
Experience working in healthcare, biomedical, or government public health AI/ML environments</li><li>
Experience with open-source LLMs such as LLaMA, Gemma, or Phi</li><li>
Experience with conversational AI, chatbot systems, or full-stack AI application development</li><li>
Experience with containerization, CI/CD, orchestration, and production MLOps pipelines</li><li>
Experience with Agile delivery environments and tools such as JIRA</li><li>
Experience writing technical documentation and presenting AI/ML architecture decisions to a broad range of audiences</li><li>
Knowledge of enterprise AI governance, compliance, and ethical AI frameworks</li><li>
Knowledge of AI systems for retrieval, ranking, and decision-support in high-stakes environments</li><li>
Ability to collaborate effectively in matrixed, cross-functional organization and design and deploy scalable AI systems involving retrieval optimization, memory or state management, and agent orchestration</li><li>
Master's degree in Computer Science, Data Science, AI/ML, or a related field</li></ul>
Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $128,700.00 to $292,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

AL/ML Technical Lead

HVMG - Hospitality Ventures Management Group

<div>
 As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
 </li>
 <li>
 Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
 </li>
 <li>
 You will report to the Front Office Manager or Front Office Supervisor.
 </li>
 <li>
 A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.
 
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 Hotel experience is always a plus! Applicants should have:
 
 
 <ul>
 <li>
 A combination of education and experience.
 
 
 
 </li>
 </ul>
 What You&rsquo;ll Need to Succeed
 
 
 <ul>
 <li>
 Eligible to work in the United States
 </li>
 <li>
 Ability to read, write, and communicate effectively in English
 </li>
 <li>
 Ability to sit, stand, bend, kneel, and lift as required&mdash;with or without reasonable accommodations
 </li>
 <li>
 Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
 </li>
 <li>
 A warm, professional demeanor that reflects HVMG&rsquo;s Culture of Excellence
 
 
 
 </li>
 </ul>
 Why Our Associates Love HVMG
 
 
 <ul>
 <li>
 Career growth opportunities across our nationwide portfolio
 </li>
 <li>
 Flexible scheduling
 </li>
 <li>
 Access up to 40% of your earned wages before payday with PayActive
 </li>
 <li>
 Paid Time Off (PTO) and Paid Holidays
 </li>
 <li>
 Full healthcare benefits: medical, dental, and vision
 </li>
 <li>
 401(k) with guaranteed 4% match and no vesting period
 </li>
 <li>
 Exclusive hotel and food &amp; beverage discounts
 
 
 
 </li>
 </ul>
 
 About HVMG
 
 
 
 Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
 
 
 We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
 
 
 The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
 
 
 HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
</div>

Front Desk Agent

<div>The Opportunity:
As an experience d engineer, you know that machine learning ( ML ) and AI evaluation are critical to understanding and operationalizing massive datasets in support of public health and safety missions. Your ability to evaluate, optimize, and deploy AI-driven systems makes you an integral part of delivering mission-focused solutions for scientists, analysts, and leadership teams.
In this role, you&rsquo;ll help define and implement scientific AI evaluation and enablement initiatives by translating advanced AI capabilities into practical, mission-specific workflows. You&rsquo;ll collaborate with a large community of ML engineers, data scientists, architects, and product teams to design scalable ML and Generative AI solutions, including AI agents, retrieval-augmented generation ( RAG ) pipelines, and enterprise AI evaluation frameworks.
You&rsquo;ll apply technical expertise across AI evaluation, retrieval optimization, memory and state management, and AI agent architecture to support real-time insights and decision-making. Your work will also contribute to enterprise MLOps capabilities, data governance standards, and ethical AI practices within regulated public health environments. This position is located in Atlanta, GA.
What You'll Work On:
<ul><li>Build and maintain scalable data pipelines using PySpark and Palantir Foundry to support AI, analytics, and scientific evaluation workflows.</li>
<li>Design and implement ML and Generative AI workflows, including AI agents, RAG pipelines, and AI evaluation frameworks.</li>
<li>Integrate advanced AI technologies such as Codex and Claude, to support mission-specific workflows, real-time insights, and decision-making capabilities.</li>
<li>Develop evaluation strategies covering model quality, retrieval optimization, benchmarking, and performance monitoring for deployed AI systems.</li>
<li>Design AI architectures supporting memory, state management, structured and unstructured public health data interaction, and scalable agent orchestration.</li>
<li>Establish data governance, privacy, anonymization, documentation, and ethical AI standards across AI / ML systems and public health data environments.</li>
</ul>Join us. The world can&rsquo;t wait.
You Have:
<ul><li>5+ years of experience with Generative AI, LLMs, AI agents, or RAG applications, and designing, developing, and deploying ML models and AI solutions using Python</li>
<li>3+ years of experience with AI agents and AI evaluation strategies in enterprise environments</li>
<li>2+ years of experience with Deep Research evaluation met hodologies and AI evaluation workflows</li>
<li>Experience with ML frameworks such as TensorFlow or PyTorch, for production-grade model development</li>
<li>Experience with data engineering using PySpark, SQL, and Palantir Foundry, including Foundry AIP</li>
<li>Experience with MLOps platforms such as MLflow and cloud environments, including Azure</li>
<li>Knowledge of public health, healthcare, or government data systems and asso cia ted governance practices</li>
<li>Ability to design and optimize AI systems involving retrieval workflows, memory or state management, and real-time decision-support capabilities</li>
<li>Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
</li><li>Bachelor's degree in CS, Engineering, or Data Science</li>
</ul>Nice If You Have:
<ul><li>Experience working in healthcare, biomedical, or government public health AI / ML environments</li>
<li>Experience with conversational AI, chatbot systems, or full-stack AI application development</li>
<li>Experience with containerization, CI / CD, orchestration, and production MLOps pipelines</li>
<li>Experience with Agile delivery environments and tools such as Jira</li>
<li>Experience writing technical documentation and presenting AI / ML solutions to various audiences</li>
<li>Experience integrating enterprise AI tools such as Codex, Claude, or similar AI enablement platforms</li>
<li>Knowledge of enterprise AI governance, compliance, and ethical AI frameworks</li>
<li>Knowledge of AI systems for retrieval, ranking, and scientific evaluation use cases</li>
<li>Ability to collaborate effectively in matrixed, cross-functional organizations</li>
<li>Master's degree in CS, Data Science, ML, or a related field</li>
</ul>Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client .
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $128,700.00 to $292,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided .
Work Model
 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
<ul><li>Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
</li><li>Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
</li><li>Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
</li></ul>Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

AL/ML Evaluation Engineer

Explore 130+ Chat support agent in Atlanta this July. Find roles across top companies and apply now to boost your career.