chat support agent

zyltech digital 

Zyltech Digital is actively hiring driven and enthusiastic Chat Support Agent to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachWorking Hours:Fixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-timeWork Location: Gulshan-e-Iqbal,Main University Road,KarachiJob Type: Full-timeWork Location: On the road

Chat Support Agent

ADF Medical

<div>
 
 
 📋 JOB OPENING &mdash; Live Chat Support Agent
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a
 
 Live Chat Support Agent
 
 to join our customer support team. If you're a strong communicator who enjoys helping people, we'd love to hear from you.
 
 
 
 Role:
 
 Live Chat Support Agent
 
 
 Department:
 
 Customer Support
 
 
 Location:
 
 Remote / On-Site
 
 
 Type:
 
 Full-Time / Part-Time
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Respond to patient and client inquiries via live chat
 </li>
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 Provide information on our services, scheduling, and billing
 </li>
 <li>
 Escalate complex issues to the appropriate team
 </li>
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 Keep accurate records of all customer interactions
 </li>
 <li>
 Follow HIPAA guidelines and company privacy policies
 </li>
 </ul>
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 1&ndash;2 years of customer service or live chat experience
 </li>
 <li>
 Excellent written communication skills
 </li>
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 Ability to type 45+ WPM
 </li>
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 Comfortable multitasking in a fast-paced environment
 </li>
 <li>
 Healthcare or medical background is a plus
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time)
 </li>
 <li>
 Paid time off &amp; holidays
 </li>
 <li>
 Growth opportunities within the company
 </li>
 </ul>
</div>

Live Chat Support Agent-ADF

Vormand (pvt) ltd

Chat Support Agents (Night Shift)Position: Chat Support Agents Campaign: USA BasedYour Role: As a Chat Support Agent, you will play a pivotal role in driving business growth and expanding our market presence. Your responsibilities will include:<ul><li>Keeping abreast of industry trends, competition, and market developments to maintain a competitive edge.</li><li>Address customer inquiries and resolve issues.</li><li>Develop and maintain strong client relationships.</li><li>Maintain a high level of product knowledge to effectively address customer inquiries.</li><li>Achieve and exceed sales targets and performance metrics.</li><li>Provide exceptional customer service, ensuring a positive customer experience.</li><li>Manage and update customer accounts in our CRM system.</li><li>Collaborate with team members to improve overall sales strategies and performance.</li></ul>Requirements:<ul><li>Proven experience as a Chat Support Agent or similar role in the packaging industry.</li><li>In-depth knowledge of packaging campaigns in the US, CA, or UK markets.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in CRM software and MS Office Suite.</li></ul>Shift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English speaking skills (on a scale of 1 - 10)</li><li>How would you rate your negotiation skills (on a scale of 1 - 10)</li><li>Have you worked in a packaging campaign?</li></ul>Experience:<ul><li>Sales Representative: 1 year (Required)</li></ul>Work Location: In person

Chat Support Agents - US Based (Night Shift)

Forsa Connect

Apply Now Directly:https://forsaconnect.com/job/82We are currently hiring a Spanish Bilingual Chat Support Agent to join our dynamic customer service team. In this role, you will be responsible for handling customer inquiries via chat, ensuring high levels of customer satisfaction, and providing accurate information in a timely manner.Job Type: Full-timeWork Location: In person

Spanish Customer Service Agent FC82

Position: Customer Sales RepresentativeKey Responsibilities:<ul><li>Stay up-to-date with industry trends, competitor activity, and market developments to maintain a competitive edge.</li><li>Respond promptly and professionally to customer inquiries via chat and other communication channels.</li><li>Build and maintain strong, long-term relationships with clients to enhance customer loyalty.</li><li>Maintain comprehensive product knowledge to accurately and confidently address customer needs.</li><li>Consistently meet and exceed sales targets and key performance indicators.</li><li>Deliver outstanding customer service to ensure a positive and seamless experience.</li><li>Update and manage customer records and interactions using CRM software.</li><li>Collaborate with internal teams to continuously refine sales strategies and improve overall performance.</li></ul>Requirements:<ul><li>Previous experience as a Chat Support Agent or in a customer-facing role, ideally within the packaging industry.</li><li>Solid knowledge of packaging campaigns, especially for US, Canadian, and UK markets.</li><li>Exceptional communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities with a customer-first approach.</li><li>Capable of working independently and as part of a team in a fast-paced setting.</li><li>Proficient in CRM tools and Microsoft Office Suite.</li></ul>Campaign: US BasedShift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you worked in Packaging Campaign?</li></ul>Work Location: In person

Sales Executive-US Based-Packaging campaign

CrecenTech

We are looking for Email and Chat Support Executives to assist our customers with problems related to our products. (This is an Office Based Position)Email and Chat Support Executives responsibilities include resolving customer queries, recommending solutions, and guiding product users through Emails and Chats. To be successful in this role, you should be an excellent communicator who&rsquo;s able to earn our clients&rsquo; trust. You should also be familiar with Chat software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.Responsibilities:<ul><li>Respond to customer queries in a timely and accurate way, via email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Update our internal databases with information about issues and useful discussions with customers</li><li>Monitor customer complaints on social media and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their issues are resolved</li><li>Gather customer feedback and share with our Product, Sales and Marketing teams</li><li>Assist in training junior Customer Support Representatives</li></ul>Requirements and skills:<ul><li>Experience as an Email/Chat Support Agent or similar CSR role</li><li>Familiarity with the real estate domain is a plus</li><li>Experience using help desk software and remote support tools</li><li>Understanding of how CRM systems work</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience when handling tough cases</li><li>Bachelors degree in any field</li></ul>Employee Benefits:<ul><li>Annual Leaves Encashment</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, Lahore Job Timings: 6 PM to 3 AM (5 days a week)Job Type: Full-timeApplication Question(s):<ul><li>Where is your residence in Lahore?</li><li>This is an office-based position. Are you comfortable working night shifts?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Email and Chat Support Executive

Esire Inc

To manage multi-domain chat and email support efficiently during the night shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Key Responsibilities:● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes.● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary.● Support the on-shift Customer Support representative during high chat volumes.● Handle email support for assigned domains, ensuring responses are accurate, timely, andaligned with CSAT targets.● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift.● Collaborate with the morning team during periods of high email volume, as directed by the Manager.● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience.● Provide operational support during peak seasons based on domain requirements.● Proactively identify recurring customer issues and suggest actionable improvements toprocesses and website experience.Work Location: Remote

Night Shift Chat & Email Support Executive

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