chat support agent

QuickfirmX

Join a global leader and provide chat-based customer support for a leading US laptop brand, focusing on B2C interactions. Handle customer chats professionally, resolve inquiries in English, and work towards achieving performance and sales KPIs in a fast-paced environment.Key Responsibilities:<ul><li>Manage customer chats following company guidelines</li><li>Provide accurate information and support in English</li><li>Achieve performance and sales targets</li><li>Maintain high-quality customer service</li></ul>Requirements:<ul><li>Graduates or dropouts only</li><li>Fluent English (C1 level or above)</li><li>Ability to work onsite at 5th Settlement, New Cairo</li><li>Flexible for 24/7 rotational shifts</li><li>Excellent typing skills for chat communication</li><li>Previous experience in customer service or sales required</li><li>Strong communication and problem-solving skills</li><li>Commitment to company policies and performance goals</li></ul>Benefits:<ul><li>Fixed net salary: 18,000 EGP/month</li><li>Performance bonus up to 4,000 EGP (includes transportation allowance)</li><li>Transportation allowance for private commuting options</li><li>Full medical insurance through top providers</li><li>Social insurance coverage</li><li>Career growth opportunities and promotions</li><li>Option to work from home after 3&ndash;6 months based on performance</li><li>Training programs and employee wellness support</li><li>Paid leave and flexible shift scheduling</li><li>Recognition programs</li></ul>How to Apply: Apply via QuickfirmX, Egypt&rsquo;s #1 call center recruitment platform, and receive feedback within 15 minutes. After the pre-assessment, you may be invited to video interviews (online or onsite) per partner requirements. Details will be shared via email.Job Type: Full-timePay: E&pound;22,000.00 per monthAbility to commute/relocate:<ul><li>New Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have previous experience in customer service or sales?</li><li>What is your English proficiency level? (Please note: this job requires a minimum of C1 level proficiency)</li><li>Are you able to work onsite at 5th Settlement, New Cairo?</li><li>Are you available to work flexible rotational shifts, including nights and weekends?</li><li>We will communicate with you via email regarding next steps. Do you understand and agree to this?</li><li>Are you willing to commit to the job requirements and company policies?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

English Chat Support Agent

Brandpa

Key Responsibilities:<ul><li>Stay up to date with industry trends, competitor activity, and market developments to maintain a competitive edge.</li><li>Respond promptly and professionally to customer inquiries via chat and other communication channels.</li><li>Build and maintain strong, long-term relationships with clients to enhance customer loyalty.</li><li>Maintain comprehensive product knowledge to accurately and confidently address customer needs.</li><li>Consistently meet and exceed sales targets and key performance indicators.</li><li>Deliver outstanding customer service to ensure a positive and seamless experience.</li><li>Update and manage customer records and interactions using CRM software.</li><li>Collaborate with internal teams to continuously refine sales strategies and improve overall performance.</li></ul>Requirements:<ul><li>Proven experience as a Sales Executive, Chat Support Agent, or in a similar customer-facing role, preferably within the packaging industry.</li><li>Strong understanding of packaging campaigns, particularly in the US market (Canadian or UK market knowledge is a plus).</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>A problem-solving mindset with a focus on customer satisfaction.</li><li>Ability to work both independently and collaboratively in a fast-paced environment.</li><li>Proficiency in CRM systems and Microsoft Office Suite.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Sales Executive – US Based Packaging

Vormand (pvt) ltd

Position: Customer Sales RepresentativeKey Responsibilities:<ul><li>Stay up-to-date with industry trends, competitor activity, and market developments to maintain a competitive edge.</li><li>Respond promptly and professionally to customer inquiries via chat and other communication channels.</li><li>Build and maintain strong, long-term relationships with clients to enhance customer loyalty.</li><li>Maintain comprehensive product knowledge to accurately and confidently address customer needs.</li><li>Consistently meet and exceed sales targets and key performance indicators.</li><li>Deliver outstanding customer service to ensure a positive and seamless experience.</li><li>Update and manage customer records and interactions using CRM software.</li><li>Collaborate with internal teams to continuously refine sales strategies and improve overall performance.</li></ul>Requirements:<ul><li>Previous experience as a Chat Support Agent or in a customer-facing role, ideally within the packaging industry.</li><li>Solid knowledge of packaging campaigns, especially for US, Canadian, and UK markets.</li><li>Exceptional communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities with a customer-first approach.</li><li>Capable of working independently and as part of a team in a fast-paced setting.</li><li>Proficient in CRM tools and Microsoft Office Suite.</li></ul>Campaign: US BasedShift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you worked in Packaging Campaign?</li></ul>Work Location: In person

Sales Executive-US Based-Packaging campaign

VIVE TECH SOLUTIONS T/A VIVE PRINTING LTD

We are seeking a proactive, detail-oriented, and customer-focused Assistant Operations and Chat Support Representative to join our team. The ideal candidate will play a critical role in ensuring seamless day-to-day operations and providing real-time chat support to customers. You will be the first point of contact for inquiries and issues, helping customers resolve problems efficiently while ensuring high satisfaction levels.Responsibilities<ul><li>Respond to customer inquiries via live chat, email, and/or other support platforms.</li><li>Identify customer issues quickly and provide accurate, satisfactory solutions.</li><li>Escalate unresolved issues to appropriate internal teams when necessary.</li><li>Maintain a friendly, empathetic, and professional tone in all communications.</li><li>Document interactions and resolutions clearly in the CRM or ticketing system.</li><li>Assist in daily operational tasks including order processing, data entry, tracking reports, and system updates.</li><li>Coordinate with internal teams (e.g., logistics, product, tech) to resolve customer issues and operational bottlenecks.</li><li>Monitor system performance or process flow to detect potential operational issues.</li><li>Support the operations manager in administrative duties and performance tracking.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.</li><li>Experience: 2-3 years in customer service, operations, or a related support role (preferably chat-based).</li><li>Skills:</li><li>Excellent written and verbal communication skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Familiarity with CRM systems, helpdesk software (e.g., Zendesk, Intercom), and office tools (Google Workspace or MS Office).</li><li>Ability to stay calm under pressure and work in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In personApplication Deadline: 16/08/2025 Expected Start Date: 20/08/2025

Operations & Chat Support Representaive

Create Max

Job Description:We are looking for a Client Support Representative to manage customer inquiries through Facebook chat. The ideal candidate will have strong communication skills, be tech-savvy, and able to handle multiple chats efficiently.Responsibilities:* Respond to customer messages promptly via Facebook chat* Provide accurate information about products/services* Handle complaints professionally and escalate when necessary* Maintain customer satisfaction through effective communicationRequirements:* Minimum Intermediate education* Good English and Urdu communication skills* Familiar with using Facebook and chat platforms* Must be able to work night shifts* Previous customer service experience is a plusSalary:Competitive (based on experience and interview) Training will be provided Location: Al Hamra Town, LahoreWork Days: Monday to SaturdayShift Timings:Shift 1: 5:00 PM &ndash; 1:00 AMShift 2: 1:00 AM &ndash; 9:00 AM(*Candidates must be available for either shift*)Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Facebook Chat Support Representative (Male)

Bupa

<div>Digital Support Chat Specialist<div>
Job Description:
Digital Support Chat Specialist
Location: Cairo (Hybrid depending on business needs) 
Job Type: Full-time 
Department: Digital Support Team
Purpose of the Role: 
This purpose of this role is to provide front line incident management to all Bupa customers and clients who are unable to access Bupa's digital propositions.. As a Digital Support Chat Specialist, you'll handle live webchats, diagnose technical issues, and provide tailored solutions across multiple digital channels. Your insights will help shape the future of our digital transformation.
What you'll do:
<ul><li>Handle customer queries through webchat with professionalism and care</li><li>
Write clear, correct English responses that match customer needs and tone</li><li>
Support customers with login, registration and account access issues</li><li>
Troubleshoot across different systems and find the best solution for the customer</li><li>
Escalate to IT support teams when issues cannot be solved directly</li><li>
Complete administration tasks linked to customer cases</li><li>
Educate customers on how to use Bupa's online services</li><li>
Keep accurate records in Bupa systems</li><li>
Follow processes for complaints and try to resolve them where possible</li><li>
Work towards agreed targets such as Quality, AHT, and WRAP</li><li>
Take part in team huddles twice a week to hear important updates</li><li>
Attend monthly 1-1s and coaching sessions with your team leader, and act on feedback</li><li>
Complete training and continue learning new skills</li><li>
Understand when and how to transfer chats to other departments</li><li>
Be actively involved in team engagement activities to support morale and teamwork</li></ul>
What you'll bring:
<ul><li>IT-related background or qualification is essential to understand and support the technical architecture of Bupa's digital propositions.</li><li>
Minimum 1 year in an English-speaking customer service chat environment is preferred.</li><li>
Strong written communication, empathy, problem-solving, and time management.</li><li>
PC literate with knowledge of Windows-based packages and digital platforms.</li><li>
Passion for digital servicing, adaptability, and a &quot;can-do&quot; attitude.</li><li>
Collaborative spirit and ability to work independently within set protocols.</li><li>
Ability to work independently and as part of a team</li><li>
Flexible and able to adapt to changes</li><li>
Positive attitude and calm under pressure</li></ul>
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &quot;Be you at Bupa&quot;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Time Type:
Full time
Job Area:
Locations:
Egypt - Cairo</div></div>
 
Free flu jabs, Company pension, Cycle to work scheme, Health &amp; wellbeing programme, Employee mentoring programme, Financial planning services, Gym membership, Referral programme

Digital Support Chat Specialist

Taskroid PVT Ltd

Job Type: RemoteShift Timing: Night Shift (10:00 PM &ndash; 7:00 AM) / RotationalSalary: PKR 40,000 - 45,000 / monthKey Responsibilities<ul><li>Provide real-time support and reply to delegate queries via HubSpot, WhatsApp, and other assigned platforms.</li></ul><ul><li>Maintain a polite, professional, and service-oriented tone in all communications.</li></ul><ul><li>Ensure timely and accurate responses to all delegate inquiries within agreed SLAs.</li></ul><ul><li>Conduct outreach activities to engage with potential and existing delegates.</li></ul><ul><li>Collaborate with the team to identify common issues and share solutions.</li></ul><ul><li>Escalate complex queries to the relevant department when required.</li></ul><ul><li>Monitor chat platforms during the entire shift to ensure uninterrupted support.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Communications, Marketing, Business, or a related field (preferred).</li></ul><ul><li>Strong written and verbal communication skills in English.</li></ul><ul><li>Prior experience in chat support, customer service, or communications (preferred).</li></ul><ul><li>Familiarity with CRM systems like HubSpot is an advantage.</li></ul><ul><li>Ability to work independently in a fast-paced, night-shift environment.</li></ul><ul><li>Strong interpersonal and problem-solving skills.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Communication & Outreach Executive

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