chat support executive

Fusion BPO Services

<div>Are you skilled in written communication and passionate about technology, digital assets, or financial innovation? Fusion CX is hiring Customer Support Executives &ndash; Email and Chat in Kolkata to support a leading global crypto trading platform. If you&rsquo;re looking for customer support jobs in Kolkata, email and chat process jobs, or a career in fintech and crypto operations, this role offers the perfect blend of precision, learning, and opportunity in a secure, fast-paced environment.
<h3 class="jobSectionHeader">Job Description:</h3>
About the Role
As a Customer Support Executive, you will assist users of a global crypto trading platform through email and chat support. You will handle queries related to account updates and platform access, ensuring accuracy, compliance, and data security in every interaction. This is a full-time, office-based position at our Fusion CX campus in Sector V, Salt Lake, Kolkata.
Key Responsibilities
Responsibilities of a Customer Support Executive &ndash; Email and Chat include:
<ul><li>Handle user inquiries, feedback, and complaints via email, chat, or other online support tools.
</li><li>Manage back-office tickets and provide accurate, timely, and professional responses 24&times;7.
</li><li>Document each case thoroughly, recording user requests, advice provided, and next actions in the designated CRM system.
</li><li>Coordinate with internal departments and client-side teams to ensure prompt and complete resolution of user issues.
</li><li>Assist users with general inquiries, account access, or product information while maintaining compliance with process and data security guidelines.
</li><li>Identify recurring issues, provide feedback to improve user experience, and support process enhancement initiatives.
</li><li>Handle special cases and ad hoc tasks as directed, ensuring high accuracy and confidentiality.
</li><li>Stay informed about platform updates, crypto-related features, and new support procedures.
</li></ul><h3 class="jobSectionHeader">Job Requirements:</h3>
Qualifications and requirements of an ideal candidate for the role of customer care executive (Chat and Email) in Kolkata:
<ul><li>Education: Graduate in any discipline (mandatory).
</li><li>Experience: Minimum 1&ndash;2 years of experience in email and chat support (required).
</li><li>Communication: Excellent written and verbal communication skills in English.
</li><li>Technical: Strong typing skills, multitasking ability, and comfort using CRM and ticketing tools.
</li><li>Work Ethics: Highly organized, detail-oriented, and capable of managing sensitive customer data responsibly.
</li><li>Shift Flexibility: Willingness to work 24&times;7 rotational shifts, including weekends and holidays.
</li><li>Added Advantage: Interest or basic knowledge of cryptocurrency, fintech, or online trading platforms.
</li></ul>Key Details
<ul><li>Work Schedule: Six-day workweek with rotational week-offs; 24&times;7 rotational shifts.</li>
</ul><h3 class="jobSectionHeader">Why Join Fusion CX Kolkata?</h3>
At Fusion CX Kolkata, innovation meets opportunity. As part of our email and chat support team, you will work in a dynamic environment that values precision, learning, and growth.
<ul><li>Be part of a next-generation customer experience project in the fintech and crypto domain.</li>
<li>Strengthen your communication and problem-solving skills through real-time client interaction.</li>
<li>Build a career with one of the fastest-growing CX companies in India.</li>
<li>Enjoy a structured, collaborative workplace designed for professional development.</li>
</ul>Looking for email and chat process jobs in Kolkata, or a chance to work on a crypto trading platform support role? Apply now and join Fusion CX to take your next step in digital customer experience.</div>

Customer Support Executive – Email and Chat (Crypto Trading Platform) – Kolkata

Alpha logistics LLC

We are looking for Experienced chat support agents with good typing speedlocation : gulberg 2 lahoreShifts:-Morning 8am to 4pmEvening 4pm to 12amNight 12am to 8amResponsibilities<ul><li>Respond to customer queries in a timely and accurate way</li><li>Identify customer needs and help customers use specific features</li><li>Monitor customer complaints on social media and communicate with appropriate departments</li></ul>Qualifications<ul><li>Experience as Chat Support Executive or similar role will be a plus</li><li>Typing Speed 30wpm to 40wpm</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>please Share your resume directly on whatsapp +92 325 7902390 with post name</li></ul>Work Location: In person

Chat Support Agents

<div>Are you an experienced communicator who thrives in fast-paced digital conversations? Fusion CX is hiring Chat Process Executives for its International Chat Support team in Kolkata, West Bengal. In this role, you will assist global customers through real-time chat, delivering precise, empathetic, and professional support that builds trust and satisfaction. If you&rsquo;re searching for chat process jobs in Kolkata, international customer support opportunities, or customer service job vacancies in Kolkata, this role offers a dynamic environment where skill meets growth.
<h2 class="jobSectionHeader">Job Description:</h2>
About the Role
As a Chat Process Executive, you&rsquo;ll be responsible for managing multiple chat interactions simultaneously, providing accurate product or service information, and ensuring a seamless customer experience. You&rsquo;ll handle queries with clarity, professionalism, and attention to detail &mdash; representing the voice of Fusion CX in every message.
Key Responsibilities
<ul><li>Handle multiple live chat conversations efficiently while maintaining professionalism and accuracy.</li>
<li>Respond promptly to customer inquiries in grammatically correct and clear written English.</li>
<li>Identify customer needs and deliver effective solutions within defined timelines.</li>
<li>Maintain detailed and accurate records of customer interactions and resolutions.</li>
<li>Ensure adherence to quality standards and performance metrics such as response time and accuracy.</li>
<li>Collaborate with internal departments to resolve complex or escalated issues promptly.</li>
</ul><h2 class="jobSectionHeader">Job Requirements:</h2>
<ul><li>Experience: Minimum 1 year of experience in an international chat process (mandatory).</li>
<li>Education: Graduate in any discipline (graduation is mandatory).</li>
<li>Communication: Excellent written English with flawless grammar and tone.</li>
<li>Typing Speed: Minimum 35&ndash;40 WPM with high accuracy.</li>
<li>Skills: Strong multitasking, problem-solving, and time-management abilities.</li>
<li>Work Setup: Full-time, Work from Office &ndash; Fusion CX, Sector V, Kolkata.</li>
<li>Shift: Rotational 24&times;7 (8-hour shift + 1-hour break).</li>
<li>Transport: Cab facility provided for odd-hour shifts.</li>
<li>Working Days: 6 days per week, 1 rotational week off.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX Kolkata?</h2>
At Fusion CX, we don&rsquo;t just connect with customers, we connect careers with purpose. As part of our international chat process team in Kolkata, you will gain exposure to global service delivery, advanced tools, and continuous learning opportunities that help you grow professionally.
Here&rsquo;s why this opportunity stands out:
<ul><li>Global Exposure: Be part of a team that supports international clients and builds world-class CX solutions.</li>
<li>Growth &amp; Learning: Access continuous training and mentorship to enhance your communication and technical skills.</li>
<li>Supportive Culture: Work in a collaborative, people-first environment that values your potential and performance.</li>
<li>Workplace Advantage: Enjoy a safe, accessible, and modern workspace in Sector V, Kolkata, with cab facilities for late shifts.</li>
<li>Performance Recognition: Get rewarded for meeting quality, accuracy, and customer satisfaction goals.</li>
</ul>Looking for chat process jobs in Kolkata, international chat support roles, or a career in global customer service? Apply now and join Fusion CX, where every chat is a chance to build excellence.</div>

Customer Support Representative – International Chat Process (English) – Kolkata, India

Tech Mahindra

<div>
 
 
 Tech Mahindra
 
 Pune is Hiring &ndash; Voice Process &amp; Chat Support Executives
 
 
 
 (Pune Candidates Only)
 
 
 
 
 
 
 📍 Location: Yerwada Commerzone , Pune
 
 
 💼 Role: Associate &ndash; Customer Support
 
 
 🗣️ Process: International Voice &amp; Chat Support
 
 
 🕒 Shift: Rotational UK/US includes night shifts
 
 
 🎓 Eligibility: Undergraduates / Graduates
 
 
 
 
 
 🌟
 
 About Tech Mahindra
 
 
 
 
 
 
 Tech Mahindra is a leading global BPM company offering excellent career growth, professional training, and a friendly work culture.
 
 
 
 
 
 🔹
 
 Key Responsibilities
 
 
 
 
 
 
 Handle customer queries via voice and chat channels
 
 
 Provide quick, accurate, and effective solutions
 
 
 Ensure high levels of customer satisfaction and service quality
 
 
 
 
 
 📩 For More Details &amp; To Apply:
 
 
 
 
 
 
 ONLY PUNE CANDIDATE'S PREFFERED
 
 
 
 
 
 
 📞 Contact HR Prajakta:
 
 
 Share cv on - 8975328696
 
 
 
 
 
 📧 Email: prajaktayash.pawar@techmahindra.com
 
 
 
</div>

Associate

E Data Solutions

We Are Hiring Fresh &amp; Energetic Youngsters For Outbound Lead Generation Projects &amp; Chat Based Projects.IF YOU WANT TO EARN &amp; LEARN IN A FRIENDLY ENVIRONMENT. . . Feel free to drop your resume.Start Your Career In A Reputed Call Center.Built Your Speaking, Listening &amp; Communication Skills.Handsome Fixed Salary Package additional Commissions + Daily, Weekly &amp; Monthly Promotions.Candidate Must Speak &amp; Understand Basic English.Candidate Must Be Under 26 Year.Fresh &amp; Experienced both are welcome.Evening Shift Available:Evening Shift Hours: 6 PM to 12:30 AMWalk &amp; Interview Monday to Saturday 7:00 pm to 11:00 pmYou will get a call to schedule your interview.Contact: 0315-2807729 or 0312-0012288(FOR MORE INFO CALL BETWEEN 6PM to 11PM)Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: From Rs25,000.00 per monthWork Location: In person

Call Center Agents !!

Grainville pvt ltd

Digital Marketing Executive | Zoho CRM &amp; Desk | Google Ads | SEO | WhatsApp API | B2B Export MarketingCompany Overview:Grainville India is a fast-growing rice processing and export company supplying premium Indian rice to buyers across the USA, Middle East, Africa, Europe, and other global markets. We work directly with international importers, wholesalers, distributors, and private label buyers.As part of our expansion, we are strengthening our digital marketing, inbound lead handling, and customer communication systems to drive international B2B inquiries and improve response efficiency.Job Role:We are hiring a hands-on Digital Marketing Executive who will manage digital marketing execution, website inquiries, chat support, WhatsApp API-based communication, and Zoho-based lead &amp; support systems. This role requires strong multitasking skills and practical experience across multiple marketing and communication tools.Key Responsibilities:Digital Marketing &amp; Lead Generation<ul><li>Execute SEO activities (on-page SEO, keywords, meta tags, content optimization)</li><li>Manage Google Ads (Search &amp; Display) for international lead generation</li><li>Drive website lead generation and improve conversion rates (CRO)</li><li>Support international (export) client acquisition through digital campaigns</li></ul>Website, Chat &amp; WhatsApp Communication<ul><li>Manage and update the WordPress website</li><li>Handle website live chat support using Zoho SalesIQ</li><li>Manage and respond to inquiries via:</li></ul><ul><li>WhatsApp (WhatsApp Business API)</li><li>Website chat</li><li>Email</li><li>Social media messages</li><li>Set up and use WhatsApp API workflows, templates, and automation</li><li>Ensure timely responses to global buyers and prospects</li><li>Coordinate with Sales &amp; Export teams for qualified leads</li></ul>Zoho CRM, Zoho Desk &amp; Automation<ul><li>Manage and maintain:</li><li>Zoho CRM</li><li>Zoho Desk (ticket-based customer &amp; inquiry support)</li><li>Zoho SalesIQ</li><li>Zoho Marketing Automation</li><li>Other Zoho applications as required</li><li>Create, assign, and resolve support tickets</li><li>Sync WhatsApp, website, and chat leads with Zoho CRM</li><li>Maintain accurate lead and support data</li><li>Prepare weekly and monthly performance report</li></ul>Paid Ads, Remarketing &amp; Social Media<ul><li>Run and optimize Google Ads, Facebook Ads, and LinkedIn Ads</li><li>Execute remarketing and retargeting campaigns</li><li>Manage and post updates on LinkedIn, Facebook, and other platforms</li><li>Support social media promotions and paid boosts</li></ul>Design &amp; Content<ul><li>Create marketing creatives using Canva</li><li>Perform basic design tasks using Adobe Photoshop &amp; CorelDRAW</li><li>Design banners, ad creatives, social media posts, and website visuals</li></ul>Email Marketing<ul><li>Plan and execute email marketing campaigns</li><li>Manage lists, segmentation, and automation workflows</li><li>Improve open rates, CTRs, and conversions</li></ul>Mandatory Skills (Strong Filters):<ul><li>Digital Marketing</li><li>SEO (On-page &amp; basic off-page)</li><li>Google Ads (Search &amp; Display)</li><li>Website Lead Generation &amp; CRO</li></ul><ul><li>WhatsApp Business API / WhatsApp Automation</li><li>Zoho CRM</li><li>Zoho Desk (ticket-based support)</li><li>Website Chat Support (Zoho SalesIQ or similar)</li><li>WordPress</li><li>Google Analytics &amp; Search Console</li><li>Email Marketing</li><li>B2B / Export Marketing experience</li></ul>Additional / Preferred Skills:<ul><li>Facebook Ads</li><li>LinkedIn Ads</li><li>Remarketing / Retargeting</li><li>Zoho Marketing Automation</li><li>WhatsApp API integrations with CRM</li><li>Canva</li><li>Adobe Photoshop</li><li>CorelDRAW</li><li>MS Excel, Word &amp; PowerPoint</li></ul>Candidate Profile:<ul><li>3&ndash;5 years of relevant experience (Export / B2B preferred)</li><li>Practical experience using WhatsApp API for lead handling</li><li>Comfortable managing chat support and ticket-based systems</li><li>Able to handle multiple responsibilities independently</li><li>Strong communication skills in English &amp; Hindi</li><li>Experience handling international website visitors is a plus</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree (any discipline)</li><li>Digital Marketing certifications preferred</li></ul>Industry:Export / Manufacturing / B2B / FMCG (Rice / Food Grains)Experience:3 &ndash; 5 YearsEmployee Benefits:<ul><li>Paid Leaves</li><li>Leave Encashment</li><li>Employee Benefits Package</li><li>MNC Work Environment</li><li>Salary Growth as per Industry Standards</li></ul>How to apply:Email: hr@grainvilleindia.comMob: +91 93066 03516Job Type: Full-timePay: ₹30,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

Digital Marketing Executive

Evercaring Pharmacy

We&rsquo;re looking for a customer-focused Customer Support Executive to handle customer queries via chat, email, and/or phone, resolve issues quickly, and ensure a smooth support experience. You&rsquo;ll document interactions, coordinate with internal teams, and help improve support processes.Key Responsibilities<ul><li>Respond to customer queries via chat/email/phone within agreed SLAs</li><li>Troubleshoot customer issues and provide accurate solutions</li><li>Escalate complex cases to relevant teams and follow up to closure</li><li>Maintain detailed case notes in CRM</li><li>Educate customers on product features, account setup, payments, refunds, etc.</li><li>Handle sensitive conversations professionally (complaints, cancellations, chargebacks)</li><li>Identify recurring problems and share insights to improve FAQs, macros, and processes</li><li>Meet quality and productivity metrics (CSAT, FRT, AHT, resolution rate)</li></ul>Required Qualifications<ul><li>Graduate (any discipline) or equivalent experience</li><li>0&ndash;3 years in customer support / BPO / customer success (freshers can be considered)</li><li>Strong English communication (additional Indian languages are a plus)</li><li>Good typing speed and comfort with computers/web apps</li><li>Calm under pressure; strong problem-solving and empathy</li><li>Ability to work in rotational shifts (if required)</li></ul>Preferred Skills (Nice to Have)<ul><li>Experience with SaaS, e-commerce, fintech, logistics, or app-based support</li><li>Familiarity with CRM/helpdesk tools and ticket workflows</li><li>Basic technical troubleshooting (apps, browsers, network basics)</li><li>Strong written communication for chat/email support</li></ul>Job Types: Full-time, PermanentPay: ₹10,878.84 - ₹34,014.32 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Customer Support Agent

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