chat support specialist

ibex. Pakistan

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 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
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 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
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 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
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Chat Support Specialist (E-Commerce)

Digital Computing World

Digital Computing World (DCW), a leading U.S.-based IT reseller working with top brands such as Dell, HP, and Cisco, is seeking motivated individuals to join our Lahore team as Customer Chat Specialists. This role is ideal for candidates looking to build a career in the IT and customer service industry.Key Responsibilities:<ul><li>Handle customer queries via chat in a professional and timely manner</li><li>Provide accurate product information and support to customers</li><li>Maintain records and follow up with clients</li><li>Ensure high levels of customer satisfaction and engagement</li><li>Perform basic data management tasks using MS Excel</li><li>Deliver excellent customer service with end-to-end resolution</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree (required)</li><li>Fresh and experienced candidates are encouraged to apply</li><li>Strong English communication skills (written and verbal)</li><li>Good comprehension and problem-solving abilities</li><li>Basic to advanced computer skills (MS Office &amp; Internet)</li></ul>Job Details:<ul><li>Shift: Evening (6:00 PM &ndash; 3:00 AM, Monday to Friday)</li><li>Salary: Rs. 40,000 &ndash; Rs. 70,000 + Commission</li><li>Positions: 3</li><li>Start Date: 07 April 2026</li><li>Location &ndash; Iqbal Avenue Phase II, Near Shaukat Khanam Hospital, Lahore</li></ul>Why Join Us?<ul><li>Competitive salary with performance-based incentives</li><li>Career growth opportunities in the IT industry</li><li>Friendly and professional work environment</li><li>Company-sponsored annual tours &amp; medical insurance</li><li>No sales targets</li><li>5 working days (work-life balance)</li><li>Modern office infrastructure</li></ul>Apply Now: Start your career with a growing international IT company. Apply today to become part of our dynamic team.Job Types: Full-time, ContractPay: Rs40,000.00 - Rs70,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Chat Support Specialist (Male & Female)

Mico World

Company Overview: MICO WORLD is a global internet company specializing in the social entertainment industry. We operate several popular platforms, including MICO, YoHo, TopTop, and SUGO, reaching more than 200 million users across 150 countries. Our mission is to create engaging, interactive, and entertaining digital experiences that connect people worldwide.Job Description: We are seeking a Back Office Specialist who is fluent in English to join our team in Maadi. The role involves supporting VIP users through chat-based communication, ensuring prompt, professional, and high-quality service. This is a non-voice, back-office position.Responsibilities:<ul><li>Handle chat-based inquiries from VIP users.</li><li>Provide accurate, timely, and professional support.</li><li>Resolve issues by coordinating with relevant internal teams.</li><li>Maintain user confidentiality and data integrity.</li><li>Ensure customer satisfaction and continuous service improvement.</li></ul>Qualifications:<ul><li>Fluent in English (B2+ level).</li><li>Previous experience in customer service, preferably in chat-based support.</li><li>Strong written communication and problem-solving skills.</li><li>Attention to detail and ability to multitask.</li><li>Available to work full-time on-site in Maadi.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Transportation allowance.</li><li>Social and medical insurance.</li><li>Fixed shifts.</li><li>Career growth opportunities.</li></ul>How to Apply: Qualified candidates are encouraged to apply directly through Indeed or send their CV via WhatsApp at 01066186955.Job Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: E&pound;15,000.00 - E&pound;17,000.00 per monthApplication Question(s):<ul><li>What's your level in English?</li><li>This is position needs to be urgently can you do that?</li></ul>Experience:<ul><li>Call center: 1 year (Preferred)</li></ul>Location:<ul><li>Maadi (Preferred)</li></ul>Work Location: In person

Back office agent

The Digital Elites

Job OverviewDigital Elites is hiring a Chat Support Representative to manage customer conversations across our platforms. We are looking for someone with strong English communication skills, fast typing speed, and the ability to handle multiple chats efficiently while maintaining a professional tone.Key Responsibilities<ul><li>Respond to customer inquiries via live chat in a timely and professional manner</li><li>Assist users with product, service, and general support queries</li><li>Handle multiple chat conversations simultaneously</li><li>Maintain clear, accurate, and helpful communication</li><li>Identify and escalate complex issues when required</li><li>Keep records of customer interactions and updates</li></ul>Requirements<ul><li>Excellent written English communication skills</li><li>Fast and accurate typing speed</li><li>Strong attention to detail</li><li>Ability to multitask and stay organized under pressure</li><li>Basic computer proficiency</li><li>Prior experience in chat support or customer service is preferred</li></ul>What We Offer<ul><li>Professional and growth-focused work environment</li><li>Opportunities for career advancement</li><li>Ongoing training and skill development</li><li>Competitive salary</li></ul>How to ApplyApply through Indeed with your updated resume. Shortlisted candidates will be contacted for further assessment.Pay: Up to Rs50,000.00 per monthWork Location: In person

Chat Support Executive

Skyline Technologies

Skills Required:<ul><li>Strong written communication skills.</li><li>Ability to multitask and handle multiple chat sessions.</li><li>Familiarity with CRM tools (Amazon CRM experience preferred).</li><li>Problem-solving and customer-handling skills.</li><li>Basic technical understanding of e-commerce processes.</li></ul>Job Description:The Customer Chat Support Associate &ndash; Amazon CRM is responsible for providing real-time assistance to customers through chat while utilizing Amazon&rsquo;s CRM tools to manage customer interactions. The role involves resolving inquiries related to orders, payments, shipments, product details, and account issues. The associate ensures a smooth customer experience by accurately documenting interactions, updating customer records, and following Amazon&rsquo;s communication and quality guidelines.Key Responsibilities:<ul><li>Handle customer queries via chat in a timely and professional manner.</li><li>Use Amazon CRM systems to access customer information, update records, and track issue resolution.</li><li>Provide accurate information regarding orders, returns, refunds, deliveries, and product details.</li><li>Escalate complex issues to senior support or technical teams when necessary.</li><li>Maintain high standards of service quality, customer satisfaction, and communication etiquette.</li><li>Meet daily performance metrics such as response time, resolution time, and customer satisfaction scores.</li><li>Follow all Amazon privacy, security, and compliance guidelines.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Chat Support Associate – Amazon CRM

DubaiMachines.com - An Athar Business Machines FZE Venture

Job Description:Athar Business Machines seeking a young, energetic, and proactive individual to join our team as a Digital Marketing &amp; Chat Support Representative. This role involves managing online customer chats while assisting with digital marketing activities.Key Responsibilities:<ul><li>Respond to customer queries via chat support promptly and professionally.</li><li>Assist in executing digital marketing campaigns, including social media management, promotions, and content posting.</li><li>Coordinate with the marketing team for daily tasks and campaign activities.</li><li>Maintain a helpful and professional communication style with customers.</li><li>Support basic marketing and administrative tasks as needed.</li></ul>Requirements:<ul><li>Graduate (mandatory).</li><li>Age under 24 years.</li><li>Ability to manage both chat support and marketing tasks efficiently.</li><li>Energetic, proactive, and eager to learn.</li><li>Flexible with work requirements.</li></ul>Benefits &amp; Work Schedule:<ul><li>One alternate day off per week.</li><li>Friendly, growth-oriented work environment.</li><li>Working hours: 9:30 AM &ndash; 7:00 PM (Monday to Saturday).</li><li>Medical insurance provided after completion of the probation period.</li></ul>How to Apply:If you&rsquo;re interested in this opportunity, please send your resume Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>marketing: 1 year (Preferred)</li><li>csr: 1 year (Preferred)</li></ul>Work Location: In person

Digital Marketing & Chat Support Representative

Sybrid Pvt Ltd (The Lakson Group of Companies)

Chat Support Executive - InternationalLocation: Saddar Karachi.What We&rsquo;re Looking For (Eligibility)<ul><li>Experience: Minimum 6 months in a Chat/Non-Voice BPO role (Email or Ticket Support preferred).</li><li>Communication: Excellent English communication skills (both written and verbal).</li><li>Technical Skills: Minimum typing speed of 40 WPM with 90% accuracy.</li><li>Knowledge: Basic understanding of the e-commerce industry.</li><li>Flexibility: Must be comfortable with rotational shifts (Morning/Evening/Night) including weekends and public holidays.</li><li>Logistics: Candidates must be able to manage their own conveyance.</li></ul>Key Responsibilities<ul><li>Manage multiple customer chats simultaneously without compromising quality.</li><li>Resolve customer queries and complaints with high-level problem-solving skills.</li><li>Utilize CRM tools to track and manage customer interactions.</li><li>Provide accurate information regarding e-commerce orders, shipping, and returns.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Chat Support Executive - International

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