chat support specialist

Digital Computing World

Digital Computing World (DCW), a leading U.S.-based IT reseller working with top brands such as Dell, HP, and Cisco, is seeking motivated individuals to join our Lahore team as Customer Chat Specialists. This role is ideal for candidates looking to build a career in the IT and customer service industry.Key Responsibilities:<ul><li>Handle customer queries via chat in a professional and timely manner</li><li>Provide accurate product information and support to customers</li><li>Maintain records and follow up with clients</li><li>Ensure high levels of customer satisfaction and engagement</li><li>Perform basic data management tasks using MS Excel</li><li>Deliver excellent customer service with end-to-end resolution</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree (required)</li><li>Fresh and experienced candidates are encouraged to apply</li><li>Strong English communication skills (written and verbal)</li><li>Good comprehension and problem-solving abilities</li><li>Basic to advanced computer skills (MS Office &amp; Internet)</li></ul>Job Details:<ul><li>Shift: Evening (6:00 PM &ndash; 3:00 AM, Monday to Friday)</li><li>Salary: Rs. 40,000 &ndash; Rs. 70,000 + Commission</li><li>Positions: 3</li><li>Start Date: 07 April 2026</li><li>Location &ndash; Iqbal Avenue Phase II, Near Shaukat Khanam Hospital, Lahore</li></ul>Why Join Us?<ul><li>Competitive salary with performance-based incentives</li><li>Career growth opportunities in the IT industry</li><li>Friendly and professional work environment</li><li>Company-sponsored annual tours &amp; medical insurance</li><li>No sales targets</li><li>5 working days (work-life balance)</li><li>Modern office infrastructure</li></ul>Apply Now: Start your career with a growing international IT company. Apply today to become part of our dynamic team.Job Types: Full-time, ContractPay: Rs40,000.00 - Rs70,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Chat Support Specialist (Male & Female)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Minimum Intermediate or above
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 Proficiency in verbal communication skills in English is essential
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 Advanced proficiency in MS Excel
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 6 months of proven experience in a customer-facing role is required
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
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 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
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 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
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 </ul>
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Chat Support Specialist (E-Commerce)

Iyrix Technologies

At Iyrix Tech We are looking for a proactive and tech-savvy Chat &amp; Technical Support Specialist to join our team and deliver exceptional customer support.Key Responsibilities<ul><li>Provide real-time support to customers via live chat and email</li><li>Assist users with onboarding, setup, and troubleshooting</li><li>Handle technical queries related to the SaaS platform</li><li>Identify bugs/issues and report them to the development team</li><li>Maintain high response time and customer satisfaction</li><li>Document common issues and create help guides/FAQs</li><li>Collaborate with sales and product teams when needed</li></ul>Requirements<ul><li>1+ year experience in customer support or technical support (preferably SaaS)</li><li>Strong written English communication skills</li><li>Familiarity with tools like Intercom, Zendesk, Freshdesk, or similar</li><li>Ability to handle multiple chats simultaneously</li><li>Problem-solving mindset and attention to detail</li><li>Availability for flexible shifts (including night shift if required)</li></ul>Nice to Have<ul><li>Basic understanding of CRM systems</li><li>Prior experience supporting international clients (US/UK)</li></ul>What We Offer<ul><li>Competitive salary (based on experience)</li><li>Remote flexibility</li><li>Growth opportunities in a fast-scaling SaaS company</li><li>Performance-based bonuses</li></ul>Pay: Rs45,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>When can you join?</li><li>Shift timings are 5pm to 2am, is it okay for you?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Chat & Technical Support Specialist (45k - 75k)

Utopia Fulfillment

This is a full-time, on-site role for a Customer Support Specialist (Chat &amp; Chat) based in the Karachi Division. Responsibilities include providing excellent customer support through chat, resolving customer inquiries efficiently, ensuring high levels of customer satisfaction, and addressing technical support requests. The role requires analyzing customer feedback to improve the support process and overall experience.Responsibilities:<ul><li>Handle inbound and outbound calls, primarily supporting Amazon customers and B2B clients</li><li>Manage live chat support across multiple platforms, including Amazon, TikTok Shop, Walmart, eBay, and Temu</li><li>Oversee and process returns and refund-related queries across all platforms</li><li>Ensure timely, accurate, and effective resolution of customer inquiries and complaints</li><li>Deliver high levels of customer satisfaction and service quality at all times</li><li>Coordinate with internal teams for order updates and issue resolution</li><li>Monitor performance metrics and ensure adherence to SLAs and KPIs</li><li>Handle escalations professionally and provide effective solutions</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills in English</li><li>Prior experience with Amazon, TikTok Shop, Walmart, eBay, or Temu is a strong advantage</li><li>Strong problem-solving, multitasking, and analytical skills</li><li>Ability to work under pressure and meet time-sensitive targets</li><li>Flexibility to work in shifts, including night shifts if required</li><li>Familiarity with customer service tools and CRM systems is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Specialist (Call & Chat)

ADF Medical

<div>
 
 JOB OPENING &mdash; Live Chat Support (Fully Remote)
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a responsive and professional
 
 Fully Remote Live Chat Support
 
 agent to assist our patients and clients through our digital chat platform in real time. If you're a fast typist with great written communication skills and a passion for helping people online &mdash; this role is for you.
 
 
 
 Role:
 
 Live Chat Support Agent (Fully Remote)
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
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 Respond instantly to patient and client inquiries through our live chat platform
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 Provide accurate and helpful information on services, appointments, billing, and support
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 Manage multiple live chat conversations simultaneously with speed and professionalism
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 Log and document all chat interactions accurately in our CRM system
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 Identify and escalate urgent or unresolved issues to the appropriate team promptly
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 Deliver a consistently warm and professional patient experience in every chat
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 Follow all company communication guidelines and service quality standards
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 Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
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 Competitive pay
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 Health, dental &amp; vision benefits (full-time employees)
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 Paid time off &amp; paid holidays
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 Flexible shift options including evenings and weekends
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 100% remote &mdash; work from anywhere
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 Supportive team environment and ongoing coaching
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 Career growth and advancement opportunities within ADF Medical Services
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 </ul>
</div>

Live Chat Support-Fully Remote

Esire

<div>
 
 Job description:
 
 
 
 To manage multi-domain chat and email support efficiently during the night shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes.
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 Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary.
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 Support the on-shift Customer Support representative during high chat volumes.
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 Handle email support for assigned domains, ensuring responses are accurate, timely, and
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 aligned with CSAT targets.
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 Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift.
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 Collaborate with the morning team during periods of high email volume, as directed by the Manager.
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 Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience.
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 Provide operational support during peak seasons based on domain requirements.
 </li>
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 Proactively identify recurring customer issues and suggest actionable improvements to
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 processes and website experience.
 
 
 
 </li>
 </ul>
 
 Work Location &amp; Shift Structure:
 
 
 
 Initial 2-month training will be conducted in-house during the day shift. Upon successful completion of the training period, the role will transition to a remote night shift (work from home). Shift timings will remain flexible based on business and domain requirements.
</div>

Night Shift - Chat & Email Support Executive

Fenix İnsan Kaynakları Eğitim ve Danışmanlık

İş Tanımı Uluslararası bir projede, kullanıcıların taleplerine yazılı kanallar &uuml;zerinden destek sağlayacak ekip arkadaşları arıyoruz. Pozisyon ağırlıklı olarak back office ve chat destek &uuml;zerinedir. Gerekli durumlarda outbound arama desteği de verilebilir.Destek verilen konular:<ul><li>Platform kullanımı</li><li>Hesap ve şifre işlemleri</li><li>İşlem takibi ve kullanıcı talepleri</li></ul>Aranan Nitelikler<ul><li>Almanca: Native seviyede</li><li>İngilizce: En az B2</li><li>Yazılı iletişim becerisi g&uuml;&ccedil;l&uuml;</li><li>Vardiyalı &ccedil;alışma sistemine uyum sağlayabilecek</li></ul>&Ccedil;alışma Şartları<ul><li>Haftada 2 g&uuml;n izin (değişken)</li><li>Home office &ccedil;alışma modeli</li></ul>Yan Haklar<ul><li>Performansa dayalı prim sistemi</li><li>Yemek kartı</li></ul>S&uuml;re&ccedil; Bilgisi<ul><li>Hızlı işe alım s&uuml;reci</li><li>Eğitim programı ile başlangı&ccedil;</li></ul>İş T&uuml;r&uuml;: Tam zamanlıWork Location: Remote

Almanca Bilen Back Office Müşteri Temsilcisi (Home Office)

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