chat support specialist

Mico World

MICO WORLD is a leading global Internet company in the social entertainment industry and the creator of popular platforms such as MICO, YoHo, TopTop, and SUGO. With more than 200 million registered users across 150+ countries, we continue to build innovative and engaging digital experiences worldwide.Role OverviewWe are looking for a Turkish Quality Assurance (QA) Specialist &ndash; Chat Support to join our growing team in Maadi, This role focuses on monitoring and improving the quality of Turkish chat customer support, ensuring service excellence, compliance with quality standards, and continuous performance improvement.Key Responsibilities<ul><li>Monitor and evaluate Turkish chat customer service interactions based on quality standards.</li><li>Provide detailed feedback and coaching to chat agents to improve performance.</li><li>Identify quality gaps, trends, and areas for improvement.</li><li>Support calibration sessions and quality improvement initiatives.</li><li>Ensure adherence to company policies, procedures, and customer service standards.</li><li>Prepare quality reports and performance insights.</li><li>Collaborate with Team Leaders, Operations, and Training teams to enhance service quality.</li></ul>Requirements<ul><li>Fluent or native Turkish with strong English proficiency.</li><li>1&ndash;2 years of experience in Quality Assurance or Team Leader role within the Customer Service industry.</li><li>Strong knowledge of QA frameworks, KPIs, and performance evaluation.</li><li>Excellent written communication and attention to detail.</li><li>Strong analytical, coaching, and feedback skills.</li><li>Ability to work in a fast-paced, structured environment.</li><li>Bachelor&rsquo;s degree is preferred.</li></ul>What We Offer<ul><li>Competitive salary package + performance bonus</li><li>Transportation allowance</li><li>Fixed shifts with rotational days off</li><li>Social &amp; medical insurance</li><li>Structured training and onboarding</li><li>Clear career growth opportunities within a global organization</li><li>Supportive, multicultural, and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: E&pound;20,000.00 - E&pound;30,000.00 per monthApplication Question(s):<ul><li>Are you fluent Turkish speaker? </li><li>Are you comfortable being working from site ?</li><li>What's your current salary?</li><li>What's your expected salary?</li><li>Can you join immediately? </li></ul>Work Location: In person

Turkish Quality Assurance Specialist

Fusion BPO Services

<div>Are you an experienced communicator who thrives in fast-paced digital conversations? Fusion CX is hiring Chat Process Executives for its International Chat Support team in Kolkata, West Bengal. In this role, you will assist global customers through real-time chat, delivering precise, empathetic, and professional support that builds trust and satisfaction. If you&rsquo;re searching for chat process jobs in Kolkata, international customer support opportunities, or customer service job vacancies in Kolkata, this role offers a dynamic environment where skill meets growth.
<h2 class="jobSectionHeader">Job Description:</h2>
About the Role
As a Chat Process Executive, you&rsquo;ll be responsible for managing multiple chat interactions simultaneously, providing accurate product or service information, and ensuring a seamless customer experience. You&rsquo;ll handle queries with clarity, professionalism, and attention to detail &mdash; representing the voice of Fusion CX in every message.
Key Responsibilities
<ul><li>Handle multiple live chat conversations efficiently while maintaining professionalism and accuracy.</li>
<li>Respond promptly to customer inquiries in grammatically correct and clear written English.</li>
<li>Identify customer needs and deliver effective solutions within defined timelines.</li>
<li>Maintain detailed and accurate records of customer interactions and resolutions.</li>
<li>Ensure adherence to quality standards and performance metrics such as response time and accuracy.</li>
<li>Collaborate with internal departments to resolve complex or escalated issues promptly.</li>
</ul><h2 class="jobSectionHeader">Job Requirements:</h2>
<ul><li>Experience: Minimum 1 year of experience in an international chat process (mandatory).</li>
<li>Education: Graduate in any discipline (graduation is mandatory).</li>
<li>Communication: Excellent written English with flawless grammar and tone.</li>
<li>Typing Speed: Minimum 35&ndash;40 WPM with high accuracy.</li>
<li>Skills: Strong multitasking, problem-solving, and time-management abilities.</li>
<li>Work Setup: Full-time, Work from Office &ndash; Fusion CX, Sector V, Kolkata.</li>
<li>Shift: Rotational 24&times;7 (8-hour shift + 1-hour break).</li>
<li>Transport: Cab facility provided for odd-hour shifts.</li>
<li>Working Days: 6 days per week, 1 rotational week off.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX Kolkata?</h2>
At Fusion CX, we don&rsquo;t just connect with customers, we connect careers with purpose. As part of our international chat process team in Kolkata, you will gain exposure to global service delivery, advanced tools, and continuous learning opportunities that help you grow professionally.
Here&rsquo;s why this opportunity stands out:
<ul><li>Global Exposure: Be part of a team that supports international clients and builds world-class CX solutions.</li>
<li>Growth &amp; Learning: Access continuous training and mentorship to enhance your communication and technical skills.</li>
<li>Supportive Culture: Work in a collaborative, people-first environment that values your potential and performance.</li>
<li>Workplace Advantage: Enjoy a safe, accessible, and modern workspace in Sector V, Kolkata, with cab facilities for late shifts.</li>
<li>Performance Recognition: Get rewarded for meeting quality, accuracy, and customer satisfaction goals.</li>
</ul>Looking for chat process jobs in Kolkata, international chat support roles, or a career in global customer service? Apply now and join Fusion CX, where every chat is a chance to build excellence.</div>

Customer Support Representative – International Chat Process (English) – Kolkata, India

HRIT Hunters

HRIT Hunter is looking for an energetic and experienced Live Chat Support Agent for a UK-based client project. This opportunity is open to both full-time and part-time professionals. The ideal candidate will have strong experience working with international clients, particularly from the UK or US, and must be comfortable working flexible schedules aligned with the UK time zone.This is a temporary project starting at the end of January or beginning of February 2026 and running until mid-March 2026, with a strong possibility of extension or long-term engagement based on performance.Project &amp; Work Details<ul><li>Project Duration: End of Jan / Start of Feb 2026 till mid-March 2026</li></ul>(45 to 60 days &ndash; Extension possible based on performance)<ul><li>Location: Bahria Town Phase 7 (On-site)</li><li>Working Days: Monday to Sunday (Flexible shifts)</li><li>Working Hours: Minimum 4 hours to maximum 12 hours per day</li><li>Time Zone: UK Time Zone</li><li>Employment Type: Full-Time &amp; Part-Time</li></ul>Key Responsibilities<ul><li>Handle customer queries via live chat efficiently and professionally</li><li>Support international customers, mainly UK-based clients</li><li>Maintain high customer satisfaction and quality standards</li><li>Manage and log customer interactions using CRM systems</li><li>Follow client communication and service protocols</li></ul>Required Skills &amp; Experience<ul><li>Proven experience in Live Chat Support for international clients</li><li>Strong exposure to UK or US customers (mandatory)</li><li>Hands-on experience with CRM tools, including:</li><li>Zendesk</li><li>Zoho</li><li>Other similar CRM platforms</li><li>Excellent written English communication skills</li><li>Ability to work in UK time zone shifts</li><li>Flexible availability (4 to 12 hours per day)</li></ul>Preferred Qualifications<ul><li>Experience in both live chat and verbal communication with UK clients</li><li>Candidates who can speak with a native British accent will be given preference</li><li>Strong interpersonal, multitasking, and problem-solving skills</li><li>Energetic, customer-focused, and performance-driven attitude</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary (based on experience and working hours)</li><li>Flexible working hours</li><li>Opportunity for project extension or long-term role based on performance</li></ul>How to ApplyCandidates with strong UK or US client-handling experience, especially those with British accent proficiency, are highly encouraged to apply.Job Types: Full-time, Part-time, Temporary, ContractAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior experience handling international clients via live chat (UK or US)?</li><li>Are you available to work onsite at Bahria Town Phase 7?</li><li>Can you work flexible shifts aligned with the UK time zone for a minimum of 4 hours and up to 12 hours per day?</li><li>Do you have hands-on experience using CRM tools such as Zendesk or Zoho for Live chat?</li></ul>Experience:<ul><li>Live chat: 2 years (Required)</li><li>customer support: 2 years (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Live Chat Support Agent

TrackPad

Job Title: Female Customer Support Care Representative (WhatsApp Account Manager) Location: Onsite &ndash; Karachi (Gulshan-e-Jamal) Employment Type: Full TimeWorking Schedule:<ul><li>Day Shift: 10:00 AM &ndash; 6:00 PM</li></ul>About TrackpadTrackpad Business Services is a growing e-commerce solutions and consultancy company. We provide end-to-end services including Amazon account or Shopify account management, marketplace support, logistics, digital marketing, and business development. Our mission is to help businesses expand globally with smarter tools, professional support, and efficient service structures.About the RoleWe are hiring a dedicated Female Customer Support Care Representative to manage customer interactions through our WhatsApp Business account. During the first 1&ndash;2 months, you will receive complete training .Key Responsibilities<ul><li>Handle and respond to all customer messages via WhatsApp Business</li><li>Provide accurate product information, pricing, and order support</li><li>Follow up with leads to help convert inquiries into sales</li><li>Maintain detailed customer records and ensure timely reporting</li><li>Coordinate with internal teams for issue resolution</li><li>Maintain a positive and professional brand image in all communications</li></ul>Requirements<ul><li>Female candidates only</li><li>6 months to 1 year experience in customer support or online chat handling preferred</li><li>Better written communication skills in Urdu or English</li><li>Tech-savvy, good typing speed, and multitasking ability</li><li>Must be punctual, customer-focused, and solution-oriented</li><li>Familiarity with WhatsApp Business tools will be an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Salary will be given during the training period as well</li><li>Growth-oriented and professional work environment</li><li>Opportunities to learn and build a long-term career in customer support</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Female Customer Support Care Representative (WhatsApp Account Manager)

Mars EC

Job descriptionJob Opportunity: Customer Support Specialist &ndash; German SpeakerLocation: On-site in 6th of October City, EgyptEmployment Type: Full-timeWork Mode: On-site (Remote option available for female candidates only)Shift: Evening Shift &mdash; Monday to FridaySalary: 27,000 EGP + 1000 EGP Performance BonusAbout the RoleWe are hiring a dedicated Customer Support Specialist to join our growing team. The role involves assisting customers through very low-volume calls, chats, and emails, focusing on quality support rather than high traffic. If you enjoy helping people and want a stable weekday schedule, this is a great fit.Responsibilities<ul><li>Handle customer inquiries via call, chat, and email with professionalism.</li><li>Resolve issues efficiently and escalate when needed.</li><li>Maintain accurate documentation of interactions.</li><li>Provide product/service guidance and customer-centric solutions.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service or support.</li><li>German level: B2 (Upper-Intermediate) &mdash; able to communicate clearly with customers.</li><li>Strong communication, problem-solving, and customer-handling skills.</li><li>Ability to work the Monday&ndash;Friday.</li></ul>What We Offer<ul><li>Competitive compensation (27k + 1000 EGP monthly bonus).</li><li>Supportive work environment and clear growth potential.</li><li>On-site role in a comfortable and structured setting.</li><li>Remote work option available for females.</li><li>Low workload with balanced tasks across calls, chat, and email.</li></ul>Job Type: Full-timePay: E&pound;27,000.00 - E&pound;28,000.00 per month

CS R - German

Job Title: Customer Support SpecialistLocation: On-site in 6th of October City, Egypt Work Type: Full-time, on-site (remote work option available for female candidates) Shift: Evening shift, Monday to Friday Salary: 14,000 EGP + 500 EGP Performance BonusAbout the RoleWe are looking for a motivated Customer Support Specialist to join our team. You&rsquo;ll be the voice of our company, helping customers smoothly through enquiries via calls, chat, and email. This role has a low load of communications&mdash;with a focus on quality interactions, not high volume.Key ResponsibilitiesBased on standard responsibilities for customer support roles: Guru<ul><li>Responding to customer inquiries via phone, email, and chat. Guru</li><li>Resolving customer issues and complaints with professionalism and patience. Guru</li><li>Documenting and logging customer interactions accurately. Guru</li><li>Guiding customers through our products/services. Guru</li><li>Collaborating with teams to escalate or resolve complex requests. Guru</li></ul>✅ Requirements<ul><li>Minimum 1 year experience in a customer service/support role. withe.co</li><li>English proficiency at B2 level or above (CEFR Upper-Intermediate): able to handle work interactions with clear, confident use of English in speaking and writing. britishcouncil.bg</li><li>Strong communication and problem-solving skills. withe.co</li><li>Professional attitude and ability to maintain high service standards. Guru</li></ul>Preferred Skills<ul><li>Familiarity with CRM/ticketing systems (not mandatory but a plus). withe.co</li><li>Empathy and patience in customer interactions. Guru</li></ul>What We Offer<ul><li>Competitive salary: 14,000 EGP + 500 EGP performance bonus</li><li>On-site work environment in 6th of October City</li><li>Flexible remote option available specifically for female candidates</li><li>Stable Monday&ndash;Friday schedule with evening shifts</li><li>Supportive team and friendly culture</li></ul>Job Type: Full-timePay: E&pound;14,000.00 - E&pound;15,000.00 per month

Customer Support Rep.

Learners Point Academy

About the Company Learners Point Academy is one of Dubai's leading professional training institutes offering a wide range of training courses covering IT, Finance, Management, HR, Logistics, ERP, and leadership for corporates, working professionals, job seekers, and students.Learners Point&rsquo;s current training methods and delivery models have been continuously researched, updated, and fine-tuned past 24 years with the best in the industry faculties creating an un parallel edge in conceptualizing a vast range of coursesJob OverviewWe are looking for a proactive and customer-focused Customer excellence specialist to join our onsite team. In this role, you will handle customer interactions across calls, email, and chat, ensuring timely resolution and a smooth customer experience. This position is ideal for someone who enjoys problem-solving, communicates clearly, and thrives in a fast-paced, dynamic environment.Key Responsibilities for customer excellence specialist:&middot; Manage customer interactions via phone, email, and chat in a professional and timely manner. LMS operations skills Mandatory&middot; Provide accurate and complete information about products and services.&middot; Resolve customer issues effectively and ensure satisfaction through follow-ups.&middot; Maintain and update customer information using CRM tools.&middot; Coordinate with internal teams (Sales, Operations, Technical Support) to resolve escalations.&middot; Identify opportunities to improve processes and enhance service quality.&middot; Achieve defined service metrics such as response time, accuracy, and customer satisfaction benchmarks.Required Skills &amp; Qualifications&middot; Bachelor's degree in any discipline.&middot; 1-3 years of experience in customer support, client servicing, or a related role preferably from an Ed tech organization, immediate joiners preferred.&middot; Excellent verbal and written communication skills.&middot; Strong problem-solving abilities, active listening skills, and a customer-first mindset.&middot; Ability to work independently, multitask, and perform under pressure.Good to Have&middot; Knowledge of ticketing systems and live chat tools.&middot; Exposure to handling international customer interactions.What We OfferCompetitive salaryCollaborative, fast-paced, and growth-oriented work cultureContinuous learning opportunities and a clear path for career advancementJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Excellence: 1 year (Required)</li><li>LMS/CRM: 1 year (Required)</li><li>Operation Executive: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Operations Executive/Customer Excellence Executive

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