chef concierge

IRS Tunisia

Must have same experience in Lurury HotelsJob Types: Full-time, PermanentPay: KD790.000 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Concierge Manager: 3 years (Preferred)</li></ul>

Concierge Manager

KW Property Management

<div>The Chief Concierge role anticipates the needs of residents and executes all requests in a timely fashion. The role is instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service.

As a team member of KW PROPERTY MANAGEMENT &amp; CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Job Duties and Responsibilities:

***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Manage the Concierge Office at a Luxury Residential Condo</li>
<li>Ensure customer needs are met by providing directions, suggestions for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident&rsquo;s needs.</li>
<li>Coordinate special events or special projects as assigned.</li>
<li>Provide information on the geographical area. Suggest site-seeing locations and arrange tours.</li>
<li>Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.
</li><li>Respect all residents&rsquo; privacy, information, perspective, priorities, times, and resources.
</li><li>Establish relationships with local merchants and service providers.</li>
<li>Maintain a warm and friendly demeanor at all times.</li>
<li>Communicate with residents and guests concerns to management promptly.
</li><li>Arrange for move-ins and move-outs once Management has approved as well as return to property instructions for a warm welcome back to their home.</li>
<li>Receive all lost and found items; keep a log of lost and found items.</li>
<li>Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.</li>
<li>Prepare weekly activity reports as required and submit to management.</li>
<li>Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.</li>
<li>Acts as manager on duty when management is not on property and address any issues related to the building or service.</li>
<li>Other duties as assigned.
</li></ul>Key Competencies for this role

Communication Proficiency

Customer/Client Focus

Discretion

Initiative

Leadership

Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.

Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

JOB REQUIREMENTS
<ul>
<li>At least High School Diploma or equivalent. Associate&rsquo;s degree preferred</li>
<li>Experience in a similar role leading the Concierge Desk or Concierge Office</li>
<li>5+ Years of hospitality experience</li>
<li>Experience with computers and software used in an office environment.</li>
<li>Must have excellent communication skills; verbal and written to convey information and ideas clearly.
</li><li>Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.</li>
</ul>
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This position is full time and regularly requires early morning, late night and occasional weekend work to attend pre-planned events

TRAVEL

Travel is primarily local during the business day.

Employee reports to the Association Manager of the community.
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>

Chief Concierge

Anantara

<div>Company Description 
Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.
Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais. 
Job Description 
<ul><li>
Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</li><li>
Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests</li><li>
Recommends first and foremost the hotel&rsquo;s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</li><li>
Ensures the lobby is always kept in an orderly fashion</li><li>
Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements</li><li>
Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</li><li>
Handle problems associated with guests and liaised with department heads or executive management in the absence of the Director of Operations</li><li>
Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through on-the-job training</li><li>
Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</li><li>
Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</li><li>
Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand.</li></ul> 

Qualifications 
<ul><li>
Strong Concierge and Front Office skills and knowledge.</li><li>
Minimum 2 years at a management level of a luxury hotel.</li><li>
Possesses good computer and property management system skills.</li><li>
Excellent communication skills in English &ndash; oral and written. Knowledge of local and foreign languages is an advantage.</li><li>
Outstanding guest relations skills.</li><li>
Les Clefs d&rsquo;Or certification is a must.</li><li>
Able to work a flexible schedule, including weekends and holidays</li></ul></div>

Marriott International

<div>Additional Information 
Job Number26022469 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

WPM Real Estate Management

<div>WPM is one of the region's premier real estate management companies. We are dedicated to professionalism and have been recognized as an Accredited Management Organization&reg;. 
 
We invest heavily in ongoing training and encourage continuing education and certification opportunities. This commitment to associate development is one of the many reasons we have been voted a Top Workplace by our Associates year after year. 
 
We look for people who thrive on responsibility, have a passion for excellent customer service, and share an interest in growing their property management career. You'll be rewarded with a competitive salary, a benefits program which includes 401(K) with company match, and support for professional development. 
Hourly rate starting at $16.50/ hour
This is a full time position, you would be required to work an 8 hour shift Monday through Friday, 3pm-11pm 
The Fitzgerald, a residential apartment community located in Midtown (Baltimore City) is seeking a full time concierge to work Monday-Friday, 3pm-11pm.
At WPM, your job as a Concierge will include:<ul><li>
Creating and fostering a welcoming environment for all residents and guests.</li><li>
Interacting with residents and developing a quick understanding of their needs and actions required to promote positive response.</li><li>
Assisting with incoming mail and packages, including sorting and distributing</li><li>
Coordinating and handling parking passes designated to the building</li><li>
Answering telephones and responding to routine inquiries. Direct calls as appropriate</li><li>
Reviewing and follow up with maintenance requests to confirm resident satisfaction</li><li>
Providing back up as needed to other team members, including occasional tours of the premises</li><li>
Models the Company&rsquo;s Core Values for clients and other associates</li><li>
Performs other duties as assigned, within reason and relevance to the job</li></ul>
Required skills:<ul><li>
Intermediate level of proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook</li><li>
Ability to work effectively in teams as well as independently</li><li>
Ability to manage priorities and multi-task</li><li>
Ability to engage others and cultivate positive relationships</li><li>
Excellent communication skills required</li><li>
Ability to lift 30-50lbs</li></ul>
Education and Experience<ul><li>
2 &ndash; 3 years&rsquo; prior customer service experience</li><li>
High School Diploma or Equivalent</li></ul></div>

Concierge - The Fitzgerald

Starling Talent Care Services

<div><h3 class="jobSectionHeader">Key Responsibilities</h3><ul><li>
To maintain the ambience of the lobby waiting areas in a neat, clean, and organized manner.</li><li>
Standard operating procedures (SOP&rsquo;s) regarding reception operation, with respects to safety, service and maintenance.</li><li>
Responsible and take good care of the assets, ascertaining the cleanliness prevention of damage.</li><li>
To support in coordination of tenant inquiries and complaints.</li><li>
To support tenants in access card/handover coordination.</li><li>
To promote Provis portal and support in bookings, requests and complaints.</li><li>
To have direct access to databases of clients and service providers.</li><li>
To maintain excellent knowledge about community and surrounding facilities i.e. &ldquo;restaurants, galleries, salons and other nearby facilities that might be of help to the residents&rdquo;.</li><li>
To maintain up-to-date knowledge of the events, activities attractions across UAE inform the tenants when required.</li><li>
To assist residents with fitness and wellness services available, including the promotion of activities, classes, and events to add value to their experience.</li><li>
To always greet and communicate with residents visitors in a friendly, respectful polite manner always.</li><li>
To ensure that all guests, visitors and deliveries are registered prior to granting access to the asset.</li><li>
To keep and maintain record any delivered package/parcel/courier.</li><li>
To always help guests residents, within approved P P.</li><li>
To coordinate with supporting departments functions (internal external) whenever relevant.</li><li>
To provide a professional immediate response to residents concerning all residential components and areas.</li><li>
To work closely with Asset Managers on ad hoc requests.</li><li>
To support management with relevant administration including daily, weekly and monthly reports.</li><li>
To record the Lost Found items and coordinate with the security</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Requirements Qualifications</h3><ul><li>
High school diploma or equivalent (preferred)</li><li>
Previous experience in concierge, customer service, or hospitality is an advantage</li><li>
Good communication and interpersonal skills</li><li>
Basic computer knowledge (MS Office, email)</li><li>
Ability to multitask and work under pressure</li><li>
Professional appearance and positive attitude</li></ul><h2 class="jobSectionHeader"> 
Additional Information</h2><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Competitive salary (AED 2,000- 2500 per month)</li><li>
Visa provided</li><li>
Supportive work environment</li><li>
Opportunity for growth and development</li><li>
Accommodation Transportation support</li></ul></div>

CONCIERGE

<div>Additional Information 
Job Number26022469 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div>万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。我们不懈努力营造工作环境，重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用，这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人，这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。
W 酒店以&ldquo;点燃好奇，拓展无界&rdquo;为使命。我们崇尚体验精彩生活、接纳新鲜事物和保持开放心态。每张陌生面孔和每次新奇体验都是我们不断向前的灵感来源。紧跟潮流的态度和敢于尝试的精神是我们的精髓所在，也是我们重新定义全球奢华酒店标杆的源源动力。&ldquo;随时／随需&rdquo;文化和服务理念鼓励我们满腔热情地服务每一位宾客。如果您拥有独到眼光和创新精神，也憧憬未来的精彩可能，欢迎加入 W 酒店，展现您的过人天赋。加入 W 酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。</div></div>

Concierge-Chief

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