sous chef

assistant restaurant manager Jobs in Manama

assistant restaurant manager

barista

bartender

chef/culinary instructor

chef de partie

Raffles Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Control the section for which responsible. Ensure the smooth running of the section and see that all areas and section maintain the Raffles the Palm Standard. Cook any food on a daily basis according to business requirements.
  </li>
  <li>
   To report for duty punctually wearing the correct uniform and name badges at all times
  </li>
  <li>
   Organize together with de Chef de Partie the shift on his/her section with regards to mise-en-place production and its service.
  </li>
  <li>
   Take orders from his/her Chef de Partie and carry them out in the correct manner
  </li>
  <li>
   Together with his/her Chef de Partie to write daily wine, dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of the Executive Chef / Executive Sous Chef in order to achieve the high stock rotation desired in the section.
  </li>
  <li>
   Maintain good employee relations and motivate colleagues
  </li>
  <li>
   Work to the specifications received by the Chef de Partie regarding portion size, quantity and quality as laid down in the recipe index.
  </li>
  <li>
   Responsible for completing the daily checklist regarding mise-en-place and food storage.
  </li>
  <li>
   Attend daily and monthly meetings with the Chef de cuisine and other meetings as requested by the Executive Chef / Executive Sous Chef.
  </li>
  <li>
   Report any problems regarding failure of machinery and small equipment to the Chef de cuisine and to follow up and ensure the necessary work has been carried out.
  </li>
  <li>
   Check the main information board regarding changes in any Banquets or other information re the organization.
  </li>
  <li>
   Keep the section clean and tidy.
  </li>
  <li>
   Pass all information to next shift
  </li>
  <li>
   Accidents and sickness to be written in log Book and report to the Executive Chef / Executive Sous Chef.
  </li>
  <li>
   Check Commis Chefs on his/her section: e.g. regarding personal hygiene.
  </li>
  <li>
   Assist the Chef de cuisine in composing new recipes and menu ideas.
  </li>
  <li>
   Have a complete understanding of and adhere to the company&rsquo;s policy relating to fire, hygiene and safety.
  </li>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis as appropriate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reading, writing and oral proficiency in the English language.
  </li>
  <li>
   Good communication and customer contact skills.
  </li>
  <li>
   Team Player
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1-year experience in similar role
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Opportunity to join the first Raffles in Bahrain
  </li>
  <li>
   Employee benefit card offering discounted rates in Accor worldwide
  </li>
  <li>
   Learning programs through our Academies
  </li>
  <li>
   Opportunity to develop your talent and grow within your property and across the world!
  </li>
  <li>
   Ability to make a difference through our Corporate Social Responsibility activities.
  </li>
 </ul>
</div>


Demi Chef de Partie - Middle Eastern & Moroccan cuisine

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26076075<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>Building 173, Road 2803, Manama, Bahrain, Bahrain<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATION</p>
<p>Education: Technical, Trade, or Vocational School Degree.</p>
<p>Related Work Experience: At least 3 years of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p><br>
</p><p>#LI-NS1</p></div><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Demi Chef de Partie - IRD / Plums

Jumeirah Group

<div><div>Sous Chef - Main Kitchen - Jumeirah Gulf of Bahrain Resort &amp; Spa - (2600001L)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.</p><p></p><p><b><br>
About Jumeirah Gulf of Bahrain</b></p><p>
Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.</p><p><b>
About the Job:</b></p><p>
We are currently seeking for a <b><i>Sous Chef</i></b> - <b><i>Main Kitchen</i></b> to join Jumeirah Gulf of Bahrain! You will support in ensuring smooth and efficient operation at the front office.</p><p><b>
Experience: </b>5 - 8 years in a similar role within the luxury industry.</p><p><b>
Essential</b>: Bachelor&rsquo;s Degree in Hospitality, Culinary, Food &amp; Beverage or another relevant field.</p><p><b>
Purpose:</b></p><p>
You will be assisting the Executive Sous Chef to set standards and maintain them to the Jumeirah Standards.</p><p>
Your main responsibilities are:</p><ul><li>
Establish Culinary Standards for the specialty of each kitchen which includes banqueting that caters to a number of guests.</li><li>
Plan menus and compile recipes for food tasting to be approved by the Executive Sous Chef.</li><li>
Inspect twice daily all food stores and refrigerated areas and suggest, where necessary, correct storage methods to comply with Health and Safety regulations as discussed further in this book.</li><li>
Check any spoilage and ensure regular turnover of food items and inform the Executive Sous Chef.</li><li>
Check on a daily basis food preparation, individual costs, quality, quantity inventories and portion control.</li><li>
During service periods, to personally run the hot plate and assist when needed and to ensure that the presentation as well as quality of the food is in accordance with the established standards.</li><li>
Conducts training and thorough briefing on the correct usage of kitchen equipment and machinery and to check that this is carried out in the correct manner by all kitchen colleagues.</li></ul><p><b>
About the Benefits:</b></p><ul><li>We offer an attractive tax-free salary, paid in Bahraini Dinar (BHD), the local currency of Bahrain</li><li>Supportive and inclusive work environment</li><li>Access to Learning &amp; Development programmers and clear career pathways</li><li>Opportunities for internal mobility within our global network</li><li>Colleague discounts on food, beverage, and hotel stays worldwide</li><li>Health care and insurance benefits</li><li>Locally competitive salary and incentive structure</li><li>Locally relevant benefits as determined by the property</li></ul><div><br>
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Culinary</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Jun 22, 2026, 9:13:55 AM</div></div>

Sous Chef - Main Kitchen - Jumeirah Gulf of Bahrain Resort & Spa

<div><b>Additional Information</b><br>
<b>Job Number</b>26076055<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>Building 173, Road 2803, Manama, Bahrain, Bahrain<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>Job Announcement &ndash; Sous Chef La Terrace, La Table Krug</b></p>
<p><b>Join Our Team</b></p>
<p>We are seeking an exceptional <b>Culinary Junior Professional</b> to assist leading and elevating our fine dining operations. This is a unique opportunity for a passionate hospitality leader with extensive international experience in luxury hotels and Michelin-starred restaurants.</p><p><br>
</p><p><b>Key Requirements</b></p>
<p><b>Professional Experience</b></p>
<ul><li>Minimum <b>4&ndash;6 years of experience</b> in internationally recognized <b>5-star luxury hotels across Europe</b>.</li>
<li>Minimum <b>4 years of leadership experience</b> in <b>Michelin-starred fine dining restaurants</b> located in <b>Europe, Scandinavia, USA, or Asia Pacific</b>.</li>
<li>Proven track record of delivering exceptional guest experiences in high-end dining environments.</li>
<li>Strong understanding of luxury service standards, wine knowledge, culinary trends, and fine dining etiquette.</li>
</ul><p><b>Apply Now</b></p>
<p>If you are a passionate hospitality professional with luxury hotel and Michelin-starred restaurant experience, a strong entrepreneurial spirit, and a commitment to excellence, we invite you to submit your application.</p>
<p><b>Only candidates meeting the required international luxury hospitality and Michelin-starred experience criteria will be considered.</b></p><br>
<p></p>
<p></p><p>#LI-NS1</p></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Sous Chef - La Med

Chenega MIOS SBU

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  Personnel Assistant I
  <br/>
  <br/>
 </strong>
 <strong>
  Manama, Bahrain
  <br/>
  <br/>
 </strong>
 Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer&rsquo;s core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
 <br/>
 <br/>
 The
 <strong>
  Personnel Assistant I
 </strong>
 shall support the Navy Personnel Command by verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD Identification Cards, and performing DEERS updates in Manama, Bahrain.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interact with customers utilizing effective face-to-face customer service skills of positive attitudes, adaptability, friendliness, empathy, time management, communication, de-escalation, and composure in stressful situations.
  </li>
  <li>
   Verbally acknowledge customers upon arrival.
  </li>
  <li>
   Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) to eligible recipients through DEERS.
  </li>
  <li>
   Serve as Verifying Official on DEERS/RAPIDS terminal and ensure input data for accuracy and correctness.
  </li>
  <li>
   Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.
  </li>
  <li>
   Answer telephone inquiries.
  </li>
  <li>
   Monitor customer wait times via sign-in sheets.
  </li>
  <li>
   Return all failed or retrieved CACs to DMDC monthly.
  </li>
  <li>
   Ensure all non-DEERS CAC updates are performed accurately and efficiently.
  </li>
  <li>
   Perform customer services, including but not limited to PIN resets and verifying and updating PKI certificates, etc.
  </li>
  <li>
   Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.
  </li>
  <li>
   Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
  </li>
  <li>
   Verify identification IAW Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards FIPS201-1.
  </li>
  <li>
   Provide ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors that are verified through the Mission Partner (MP) Identity, Credential and Access Management (ICAM) program.
  </li>
  <li>
   Ensure appropriate security personnel are immediately notified of any unauthorized or unsafe acts, regardless of the rank or position of the person.
  </li>
  <li>
   Verbally encourage all customers to submit feedback and ensure all customers are provided with QR codes, phone numbers, and other necessary information to access the program&rsquo;s customer feedback systems through Qualtrics.
  </li>
  <li>
   Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
  </li>
  <li>
   Perform printer maintenance as stated in the Maintenance and Cleaning Procedures, located in the Verifying Officials Information System (VIOS).
  </li>
  <li>
   Perform printer maintenance and User Maintenance on RAPIDS equipment
  </li>
  <li>
   Keep RAPIDS VPN connected at all times to avoid costly repairs to high-value equipment.
  </li>
  <li>
   Complete annual company and customer training requirements.
  </li>
  <li>
   Assist with monthly metrics reporting
  </li>
  <li>
   Record labor hours daily.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or GED required.
  </li>
  <li>
   1+ years of experience in a Customer Service environment.
  </li>
  <li>
   Must have the ability to pass a Navy background check before starting and later maintain a Secret clearance.
  </li>
  <li>
   Must obtain an appropriate work visa before starting.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Human Resource (HR) background in either Military Personnel or DEEPS/RAPIDS preferred.
  </li>
  <ul>
   <li>
    Similar HR experience gained from either the private sector or other Federal Agency is acceptable.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Knowledge, Skills, And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficient in both oral and written communication in order to communicate effectively with others and explain complex actions taken in regard to military members&rsquo; entitlements, allowances, and collections.
  </li>
  <li>
   Working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
  </li>
  <li>
   Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used in office settings to prepare material correctly.
  </li>
  <li>
   Working knowledge of standard office equipment, like computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems to perform a substantial range of office automation support.
  </li>
  <li>
   Ability to multi-task in a high-stress, performance-based environment.
  </li>
  <li>
   Ability to establish priorities and meet established deadlines.
  </li>
  <li>
   Ability to travel locally up to 10% as required.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 How you&rsquo;ll grow
 <br/>
 <br/>
 At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn.
 <br/>
 <br/>
 We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
 <br/>
 <br/>
 Learn more about what working at Chenega MIOS can mean for you.
 <br/>
 <br/>
 Chenega MIOS&rsquo;s culture
 <br/>
 <br/>
 Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
 <br/>
 <br/>
 Corporate citizenship
 <br/>
 <br/>
 Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
 <br/>
 <br/>
 Learn more about Chenega&rsquo;s impact on the world.
 <br/>
 <br/>
 Chenega MIOS News- https://chenegamios.com/news/
 <br/>
 <br/>
 Tips from your Talent Acquisition Team
 <br/>
 <br/>
 We Want Job Seekers Exploring Opportunities At Chenega MIOS To Feel Prepared And Confident. To Help You With Your Research, We Suggest You Review The Following Links
 <br/>
 <br/>
 Chenega MIOS web site - www.chenegamios.com
 <br/>
 <br/>
 Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
 <br/>
 <br/>
 LinkedIn - https://www.linkedin.com/company/1472684/
 <br/>
 <br/>
 Facebook - https://www.facebook.com/chenegamios/
 <br/>
 <br/>
 #Chenega Analytic Business Solutions, LLC
</div>


Personnel Assistant I

Chenega Corporation

<div>Overview:
<div><b>
Personnel Assistant I</b></div><div></div><div><b><br>
Manama, Bahrain</b></div><div></div><div><br>
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer&rsquo;s core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!</div><div></div><div><br>
The <b>Personnel Assistant I </b>shall support the Navy Personnel Command by verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD Identification Cards, and performing DEERS updates in Manama, Bahrain.</div>
Responsibilities:
<ul><li>Interact with customers utilizing effective face-to-face customer service skills of positive attitudes, adaptability, friendliness, empathy, time management, communication, de-escalation, and composure in stressful situations.
</li><li>Verbally acknowledge customers upon arrival.
</li><li>Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) to eligible recipients through DEERS.</li><li>
Serve as Verifying Official on DEERS/RAPIDS terminal and ensure input data for accuracy and correctness.
</li><li>Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.</li><li>
Answer telephone inquiries.</li><li>
Monitor customer wait times via sign-in sheets.
</li><li>Return all failed or retrieved CACs to DMDC monthly.</li><li>
Ensure all non-DEERS CAC updates are performed accurately and efficiently.</li><li>
Perform customer services, including but not limited to PIN resets and verifying and updating PKI certificates, etc.</li><li>
Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.</li><li>
Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
</li><li>Verify identification IAW Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards FIPS201-1.</li><li>
Provide ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors that are verified through the Mission Partner (MP) Identity, Credential and Access Management (ICAM) program.</li><li>
Ensure appropriate security personnel are immediately notified of any unauthorized or unsafe acts, regardless of the rank or position of the person.
</li><li>Verbally encourage all customers to submit feedback and ensure all customers are provided with QR codes, phone numbers, and other necessary information to access the program&rsquo;s customer feedback systems through Qualtrics.</li><li>
Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.</li><li>
Perform printer maintenance as stated in the Maintenance and Cleaning Procedures, located in the Verifying Officials Information System (VIOS).</li><li>
Perform printer maintenance and User Maintenance on RAPIDS equipment
</li><li>Keep RAPIDS VPN connected at all times to avoid costly repairs to high-value equipment.
</li><li>Complete annual company and customer training requirements.</li><li>
Assist with monthly metrics reporting</li><li>
Record labor hours daily.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>High School Diploma or GED required.</li><li>
1+ years of experience in a Customer Service environment.</li><li>
Must have the ability to pass a Navy background check before starting and later maintain a Secret clearance.</li><li>
Must obtain an appropriate work visa before starting.</li></ul><div></div><div><b><br>
Preferred Qualifications:</b></div><ul><li>
Human Resource (HR) background in either Military Personnel or DEEPS/RAPIDS preferred.
<ul><li>Similar HR experience gained from either the private sector or other Federal Agency is acceptable.</li></ul></li></ul><div><i><br>
</i></div><div><b>Knowledge, Skills, and Abilities:</b></div><ul><li>
Proficient in both oral and written communication in order to communicate effectively with others and explain complex actions taken in regard to military members&rsquo; entitlements, allowances, and collections.
</li><li>Working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
</li><li>Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used in office settings to prepare material correctly.</li><li>
Working knowledge of standard office equipment, like computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems to perform a substantial range of office automation support.</li><li>
Ability to multi-task in a high-stress, performance-based environment.</li><li>
Ability to establish priorities and meet established deadlines.</li><li>
Ability to travel locally up to 10% as required.</li></ul><div><b>
How you&rsquo;ll grow</b></div><div>
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn.</div><div></div><div><br>
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.</div><div></div><div><b><br>
Benefits</b></div><div>
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.</div><div>
Learn more about what working at Chenega MIOS can mean for you.</div><div></div><div><b><br>
Chenega MIOS&rsquo;s culture</b></div><div>
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.</div><div></div><div><b><br>
Corporate citizenship</b></div><div>
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.</div><div>
Learn more about Chenega&rsquo;s impact on the world.</div><div>
Chenega MIOS News- https://chenegamios.com/news/</div><div></div><div><b><br>
Tips from your Talent Acquisition Team</b></div><div>
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:</div><div>
Chenega MIOS web site - www.chenegamios.com</div><div>
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm</div><div>
LinkedIn - https://www.linkedin.com/company/1472684/</div><div>
Facebook - https://www.facebook.com/chenegamios/</div><div></div><div><br>
#Chenega Analytic Business Solutions, LLC</div>
Teleworking Permitted?: false</div>

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