chief concierge

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Key Responsibilities of the Chief Concierge:<ul><li>
Oversees and leads the daily operations of the Concierge department, ensuring seamless service delivery and the highest level of guest satisfaction throughout the entire guest journey.</li><li>
Supervises, trains, and motivates the Concierge team to uphold professional standards, efficiency, and exceptional guest service at all times.</li><li>
Anticipates guest needs and ensures all requests, inquiries, and concerns are handled promptly, accurately, and with personalized attention.</li><li>
Develops and maintains strong relationships with guests, VIPs, and key partners, fostering loyalty and enhancing the hotel&rsquo;s reputation for excellence.</li><li>
Coordinates with other hotel departments to ensure smooth communication, efficient service flow, and consistent delivery of a luxury guest experience.</li><li>
Monitors departmental performance and productivity, analyzing service results and implementing improvements to meet and exceed operational goals.</li><li>
Manages budgets, expenses, and inventory, ensuring resources are used effectively while maintaining financial efficiency and quality standards.</li><li>
Keeps abreast of local attractions, events, and services, providing accurate and up-to-date information to guests and enhancing their overall stay experience.</li><li>
Ensures compliance with all company policies, brand standards, and legal requirements, maintaining thorough records for audits and operational reviews.</li></ul> 
Qualifications 
Requirements of the Chief Concierge:<ul><li>
Proven experience in a Concierge leadership role, demonstrating strong operational and service excellence.</li><li>
Demonstrated ability to lead, train, and motivate a team, fostering a culture of excellence and guest-focused professionalism.</li><li>
Strong guest relations and problem-solving skills, with a passion for creating memorable and personalized guest experiences.</li><li>
In-depth knowledge of local attractions, events, and service providers, with the ability to establish and maintain key partnerships.</li><li>
Exceptional organizational and multitasking abilities, ensuring smooth coordination of all Concierge activities and guest requests.</li><li>
High level of personal integrity, professionalism, and discretion, maintaining confidentiality and brand standards.</li><li>
Proficiency in hotel management systems and IT platforms, with accuracy and efficiency in documentation and communication.</li><li>
Excellent communication and interpersonal skills, with fluency in English (additional languages are an advantage).</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Chief Concierge

AccorHotel

We are seeking an exceptional Chief Concierge to lead our worldclass concierge team at our prestigious luxury hotel in Jeddah Saudi Arabia. As the head of our concierge department you will be responsible for ensuring our guests receive unparalleled service and unforgettable experiences during their stay. Responsibilities <ul> <li>Oversee and manage all aspects of the concierge department including staff supervision training and performance evaluation</li> <li>Develop and implement innovative concierge services and programs to enhance guest experiences</li> <li>Provide personalized recommendations and arrange highend services for VIP guests including exclusive dining reservations luxury transportation and bespoke cultural experiences</li> <li>Foster a culture of excellence and continuous improvement within the concierge team</li> <li>Collaborate with other department heads to ensure seamless guest experiences across all touchpoints</li> <li>Manage and resolve complex guest inquiries and concerns with the utmost professionalism and empathy</li> <li>Maintain and expand a network of local and international contacts to provide exclusive experiences and services to guests</li> <li>Stay uptodate with the latest trends in luxury hospitality and implement best practices in concierge services</li> <li>Manage departmental budget and allocate resources effectively</li> <li>Ensure accurate and timely communication of guest preferences and requests across all shifts</li> <li>Act as an ambassador for the hotel representing it at industry events and maintaining relationships with key partners</li> </ul> Qualifications <ul> <li>710 years of experience in luxury hospitality with at least 3 years in a senior concierge role</li> <li>Bachelors degree in Hospitality Management or related field</li> <li>Les Clefs dOr certification strongly preferred</li> <li>Fluency in Arabic and English; additional languages are a significant advantage</li> <li>Exceptional leadership skills with a proven track record of managing and mentoring highperforming teams</li> <li>Outstanding communication and interpersonal skills with the ability to interact effectively with guests staff and partners at all levels</li> <li>Strong problemsolving abilities and meticulous attention to detail</li> <li>Advanced proficiency in hotel management software and conciergespecific tools</li> <li>Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fastpaced environment</li> <li>Indepth knowledge of NAMEs attractions dining scene and cultural offerings as well as broader knowledge of luxury travel destinations worldwide</li> <li>Thorough understanding of luxury hospitality standards and practices with the commitment to exceeding guest expectations</li> <li>Proven ability to implement innovative concierge services and programs</li> <li>Experience in budget management and resource allocation</li> <li>Strong network of local and international contacts in the hospitality industry</li> <li>Ability to work flexible hours including evenings weekends and holidays</li> <li>Passion for delivering exceptional guest experiences and creating lasting memories</li> <li>Adaptability and resilience in handling highpressure situations and lastminute changes</li> </ul> Additional Information <ul> <li>Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li> </ul> Remote Work: No Employment Type: Fulltime Key Skills Mold Remediation, Succession Planning, Employee Evaluation, Basic Math, Host / Hostess Experience, Restoration, Restoration Industry Experience, Water Damage Restoration, Emergency Management, Auto Restoration, Fire Restoration, Financial Report Interpretation Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkYt65VZaHAwfglj3jtxjaOUt" width="0" height="0" />

Marriott International

<div>Additional Information 
Job Number25165650 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165650
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Concierge Goals
 
 
 
 <ul>
 <li>
 Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish work.
 </li>
 <li>
 Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 </li>
 <li>
 Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
 </li>
 <li>
 Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.
 </li>
 <li>
 Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
 </li>
 <li>
 Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
 </li>
 <li>
 Provides check-in and check-out services and handles reservations when needed.
 </li>
 <li>
 Maintains knowledge of rooms and their locations, services and facilities of the hotel.
 </li>
 <li>
 Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
 </li>
 <li>
 Responds to emergency situations using appropriate procedures.
 </li>
 <li>
 Maintains awareness of daily operations and events at the hotel.
 </li>
 <li>
 Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
 </li>
 <li>
 Provides warm welcome and anticipation of guest needs throughout their stay.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Supports employees understanding of customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluates results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives and the peers on relevant information in a timely manner.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

IHG Hotels & Resorts

Job Title Chief Concierge voco Dubai Dubai, UAE Job Description Chief Concierge voco Dubai Dubai, UAE Role Summary IHG Hotels &amp; Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Build strong guest relationships by delivering personalized, efficient, and professional concierge services * Provide accurate and insightful recommendations for dining, attractions, and local events * Handle guest issues promptly, using feedback to enhance service quality * Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively * Ensure guest privacy, discretion, and confidentiality in all interactions * Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities * Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information Ideal Profile * At least 4 years of experience in an upscale hotel as a Concierge or related position * Minimum 1 year of supervisory experience leading a guest services team * High school diploma required; a college or university degree is an advantage * Strong communication, leadership, and customer service skills * Ability to multitask and perform well under pressure while maintaining high standards * Fluent in English; knowledge of additional languages is highly desirable * Exceptional time management, reliability, and professional presentation

Chief Concierge voco Dubai Dubai, UAE

<div>
 POSITION SUMMARY 
 
 Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 PREFERRED QUALIFICATIONS
 Education: High school diploma or G.E.D. equivalent.
 Related Work Experience: At least 1 year of related work experience.
 Supervisory Experience: At least 1 year of supervisory experience.
 License or Certification: None
 
 
</div>
<div>
 
</div>

Assistant Chief Concierge

Accor Group

Job Title Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Job Description Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Position Overview Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Supervise and coordinate all aspects of concierge operations, including bell desk and doormen * Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently * Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations * Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability * Conduct daily team briefings, assign responsibilities, and uphold service checklists * Ensure all lobby areas remain presentable, organized, and free from obstruction * Control and safeguard all keys, systems, and property management tools * Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships * Collaborate with the front office, housekeeping, and F&amp;B departments for smooth guest operations * Maintain daily logs, reports, and share operational highlights with the Front Office Manager * Monitor performance, provide coaching, and support continuous team development * Track and manage requisitions and stock levels for concierge materials * Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures * Support budget monitoring and forecasting alongside front office leadership Candidate Requirements * Previous experience in a senior concierge or guest service role within a luxury hotel * Strong leadership, organizational, and team coordination skills * In-depth knowledge of Dubai's leisure, cultural, and business offerings * Excellent verbal and written communication skills in English; other languages an advantage * Familiarity with property management systems and front office software * High level of grooming, professionalism, and guest orientation * Ability to manage logistics, multi-task under pressure, and make informed decisions * Flexibility to work shifts, weekends, and holidays as needed

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

Search 1319+ Chief concierge jobs near you this October. New roles added regularly across leading industries. Apply today.

1319 chief concierge jobs NEAR_ME

Chief Concierge

Chief Concierge

Chief Concierge

Chief Concierge

Chief Concierge voco Dubai Dubai, UAE

Assistant Chief Concierge

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai