chief operations officer

Bergkamp Inc.

<div>
 This job was posted by https://www.kansasworks.com : For more
 
 
 information, please see: https://www.kansasworks.com/jobs/13484476
 
 
 ## Chief Operations Officer
 
 
 Full Time
 
 
 Senior Management
 
 
 Salina KS, Salina, KS, US
 
 
 Salary Range:\$155,000.00 To \$175,000.00 Annually
 
 
 
 Job Purpose
 
 
 
 The Chief Operations Officer (COO) is responsible for the leadership,
 
 
 strategic direction, and day-to-day management of the companys
 
 
 manufacturing, manufacturing engineering, and supply chain operations.
 
 
 This role ensures operational excellence, alignment with business
 
 
 objectives, and achievement of short and long term goals through a high
 
 
 performing team of managers, supervisors, and operational staff. The COO
 
 
 is accountable for driving continuous improvement, improving efficiency,
 
 
 and ensuring increasing levels of customer and employee satisfaction.
 
 
 
 Responsibilities
 
 
 
 **Operational Leadership**
 
 
 <ul>
 <li>
 Provide strategic and tactical leadership for manufacturing,
 
 
 </li>
 </ul>
 manufacturing engineering, and supply chain operations to achieve
 
 
 company objectives.
 
 
 <ul>
 <li>
 Oversee daily production, manufacturing engineering, quality,
 
 
 </li>
 </ul>
 logistics, and supply chain activities to ensure safe, reliable, and
 
 
 efficient operations.
 
 
 <ul>
 <li>
 Supervise team members at multiple levels, ensuring clarity of
 
 
 </li>
 </ul>
 expectations, accountability, and operational discipline.
 
 
 <ul>
 <li>
 Optimize day-to-day workflows, processes, and systems to maximize
 
 
 </li>
 </ul>
 productivity and minimize operational bottlenecks.
 
 
 **Strategic Planning &amp; Execution**
 
 
 <ul>
 <li>
 Partner with the CEO and executive leadership team to develop
 
 
 </li>
 </ul>
 long-term operational strategies aligned with overall business
 
 
 goals.
 
 
 <ul>
 <li>
 Translate organizational objectives into measurable operational
 
 
 </li>
 </ul>
 action plans, KPIs, and ensure successful execution.
 
 
 <ul>
 <li>
 Manage operational budgets and capital planning to support growth
 
 
 </li>
 </ul>
 initiatives and long-term organizational needs.
 
 
 **Safety, Compliance &amp; Quality**
 
 
 <ul>
 <li>
 Ensure compliance with all regulatory, safety, and environmental
 
 
 </li>
 </ul>
 requirements across manufacturing and supply chain operations.
 
 
 <ul>
 <li>
 Drive a strong safety culture, ensuring that policies, practices,
 
 
 </li>
 </ul>
 and training are consistently followed.
 
 
 <ul>
 <li>
 Oversee service and product quality standards, ensuring operations
 
 
 </li>
 </ul>
 consistently meet or exceed customer expectations.
 
 
 **Customer &amp; Employee Satisfaction**
 
 
 <ul>
 <li>
 Ensure operational performance supports high levels of customer
 
 
 </li>
 </ul>
 satisfaction related to quality, service, delivery, and cost.
 
 
 <ul>
 <li>
 Promote a workplace culture that values employee engagement,
 
 
 </li>
 </ul>
 communication, and organizational alignment.
 
 
 **Leadership &amp; Team Development**
 
 
 <ul>
 <li>
 Lead, mentor, and develop a high-performing team of managers,
 
 
 </li>
 </ul>
 supervisors, and operational staff.
 
 
 <ul>
 <li>
 Support workforce development, succession planning, and leadership
 
 
 </li>
 </ul>
 capability building throughout the organization.
 
 
 <ul>
 <li>
 Foster a culture of accountability, collaboration, innovation, and
 
 
 </li>
 </ul>
 employee engagement.
 
 
 **Continuous Improvement**
 
 
 <ul>
 <li>
 Lead continuous improvement efforts using Quick Response
 
 
 </li>
 </ul>
 Manufacturing, lean, Six Sigma, or other operational excellence
 
 
 methodologies.
 
 
 <ul>
 <li>
 Identify opportunities to improve processes, reduce waste, lower
 
 
 </li>
 </ul>
 costs, and enhance throughput.
 
 
 <ul>
 <li>
 Implement strategies to increase operational efficiency and overall
 
 
 </li>
 </ul>
 organizational effectiveness.
 
 
 **Cross-Functional Collaboration**
 
 
 <ul>
 <li>
 Collaborate with leadership across Finance, HR, Sales, and Product
 
 
 </li>
 </ul>
 Development to support company-wide initiatives and growth
 
 
 strategies.
 
 
 <ul>
 <li>
 Participate in strategic planning sessions, providing data-driven
 
 
 </li>
 </ul>
 recommendations to support decision-making.
 
 
 <ul>
 <li>
 Help set organizational goals and drive achievement of metrics that
 
 
 </li>
 </ul>
 support business growth and stability.
 
 
 **Qualifications**
 
 
 The Way We Do Things: We believe that a team of people who are humble,
 
 
 hungry and smart will deliver superior performance over the sum total of
 
 
 talented individuals; therefore, we are committed to achieving our
 
 
 mission through teamwork while honoring our core values.
 
 
 <ul>
 <li>
 Humble** Puts the needs of the organization before themselves.
 
 
 </li>
 </ul>
 Acknowledge each individuals strengths and responsibilities. Is
 
 
 committed to the organizations succ
</div>

Chief Operations Officer

The Catalyst Group

<div>
 
 Industry:
 
 Caf&eacute; / Casual Dining / Multi-Branch Hospitality
 
 
 
 Reports to:
 
 Founding Directors
 
 
 
 Role Overview:
 
 A fast-growing, multi-format caf&eacute; and food-led hospitality business is looking for an
 
 entrepreneurial, systems-driven Chief Operating Officer
 
 to lead its next phase of scale. The business currently operates
 
 multiple flagship caf&eacute;s and smaller-format pastry/coffee outlets
 
 , with further expansion planned through company-owned and franchise-led growth. This role will act as the
 
 operational right hand to the founders
 
 , replacing an outgoing strategic
 
 
 consultant and building the systems, people, and governance needed for scale.
 
 
 
 Key Mandate:
 
 The COO will lead all head office and operational functions, ensuring strong coordination between branch operations, people, supply chain, service standards, training systems, and expansion readiness. The ideal candidate is a
 
 hands-on systems builder
 
 with strong restaurant, caf&eacute;, QSR, or chain hospitality experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Head Office Management: Ensure harmony, prioritisation, and high-velocity coordination across all support and operational departments.
 </li>
 <li>
 Caf&eacute; Operations &amp; Guest Experience: Own service flow, SOP execution, customer journey, and consistent in-store standards across all branches.
 </li>
 <li>
 Strategy Execution, Governance &amp; Founder Alignment: Translate founder vision into execution plans, leadership dashboards, and cross-functional accountability.
 </li>
 <li>
 Product Quality &amp; Training Excellence: Ensure food, pastry, and coffee consistency through strong training systems, audits, and branch capability development.
 </li>
 <li>
 Supply Chain, Procurement &amp; Inventory Control: Drive supplier coordination, stock discipline, procurement controls, and cost-efficient inventory systems.
 </li>
 <li>
 People Operations, HR &amp; Branch Leadership: Lead staffing structures, branch manager accountability, performance culture, and people decision-making.
 </li>
 <li>
 Financial Controls &amp; Administrative Discipline: Strengthen branch paperwork, reporting compliance, reconciliations, and operational control processes.
 </li>
 <li>
 Franchise / Small Format Governance: Build scalable SOPs and governance standards for smaller-format and franchise-led expansion models.
 </li>
 <li>
 New Branch Launches &amp; Scalability: Lead pre-opening readiness, launch planning, hiring, training deployment, and early-stage branch stabilisation.
 
 
 
 </li>
 </ul>
 
 Ideal Profile
 
 
 
 <ul>
 <li>
 8&ndash;12+ years in hospitality / chain restaurant operations
 </li>
 <li>
 Strong experience in multi-branch execution
 </li>
 <li>
 Deep focus on service and quality
 </li>
 <li>
 Capable of building SOPs, dashboards, and reporting rhythms
 </li>
 <li>
 Strong people leader who can make tough decisions
 </li>
 <li>
 Comfortable working closely with founders
 </li>
 <li>
 Experience in scaling emerging brands preferred
 
 
 
 </li>
 </ul>
 
 Success will be defined by:
 
 
 
 <ul>
 <li>
 Stronger service consistency
 </li>
 <li>
 Tighter branch controls
 </li>
 <li>
 Robust training systems
 </li>
 <li>
 Improved supplier coordination
 </li>
 <li>
 Better branch manager discipline
 </li>
 <li>
 Scalable launch systems for new branches
 </li>
 <li>
 Stronger founder reporting and execution cadence
 
 </li>
 </ul>
</div>

Chief Operations Officer (COO)

Rawaj - Human Capital Management

<div>Leverage your expertise and join the dynamic team of a leading Saudi telecommunications company.
As a Chief Operating Officer (COO), you will lead and oversee the company&rsquo;s overall operations, ensuring operational excellence, efficiency, and alignment with strategic objectives. You will play a critical role in driving performance, scaling operations, and enabling sustainable business growth.<h2 class="jobSectionHeader">
Key Accountabilities</h2>
The position involves:<ul><li>
Lead and manage all day-to-day operations of the company, ensuring efficiency, quality, and continuous improvement across all functions.</li><li>
Develop and implement operational strategies aligned with the company&rsquo;s vision and long-term business objectives.</li><li>
Drive organizational performance across a business with approximately SAR 300 million turnover, ensuring optimal utilization of resources.</li><li>
Oversee cross-functional departments including operations, commercial, finance, and support functions to ensure alignment and synergy.</li><li>
Establish and monitor KPIs, performance metrics, and operational frameworks to ensure targets are achieved.</li><li>
Ensure compliance with Saudi regulatory requirements and telecommunications industry standards.</li><li>
Lead transformation initiatives, process improvements, and digital optimization to enhance operational efficiency and customer experience.</li><li>
Collaborate closely with the executive team and board on strategic planning, reporting, and performance reviews.</li><li>
Oversee risk management practices to ensure operational stability and business continuity.</li><li>
Drive cost optimization initiatives while maintaining high service quality and operational standards.</li><li>
Build, lead, and mentor a high-performing leadership team, fostering a culture of accountability, innovation, and excellence.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We are Looking for: 
 
<ul><li>Bachelor&rsquo;s degree in Business Administration, Engineering, Finance, or a related field (MBA is highly preferred).</li><li>
Minimum of 12&ndash;15 years of progressive leadership experience, with at least 5 years in a senior executive role (COO, Operations Director, or equivalent), preferably within telecommunications or large-scale organizations.</li><li>
Proven track record in managing large-scale operations and driving business performance.</li><li>
Strong strategic thinking with hands-on execution capabilities.</li><li>
Extensive leadership and people management skills, with experience leading cross-functional teams.</li><li>
Strong financial and commercial acumen with the ability to manage budgets, costs, and profitability.</li><li>
Excellent stakeholder management skills, including experience engaging with senior leadership and boards.</li><li>
Exceptional communication and presentation skills in both Arabic and English.</li><li>
Ability to work under pressure, manage multiple priorities, and deliver results in a fast-paced environment.</li></ul></div>

Chief Operations Officer (COO) - Telecommunications | Saudi Arabia

Field Source

About Field SourceField Source LLC is a growing sports field construction, renovation, and maintenance company serving school districts, municipalities, and sports organizations across the region. We hold TIPS cooperative purchasing contracts and are committed to delivering high-quality results for our clients and communities. As we continue to grow, we are looking for a driven, organized professional to support our Chief Operations Officer and executive operations.Position OverviewField Source is seeking a part-time Executive Assistant to support the Chief Operations Officer in managing daily operations, compliance, marketing, and administrative priorities. This is a part-time role with the potential to grow into a full-time position as the company expands. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced environment with multiple moving parts.Key ResponsibilitiesCOO Support<ul><li>Manage COO calendar, scheduling, and daily task prioritization</li><li>Draft and respond to correspondence on behalf of the COO</li><li>Prepare meeting agendas, take notes, and track follow-up action items</li><li>Coordinate internal communication between departments and key stakeholders</li><li>Assist with project tracking and status updates across active initiatives</li></ul>Compliance &amp; Administration<ul><li>Help maintain and organize compliance documentation and filings</li><li>Track deadlines for certifications, contract renewals, and regulatory requirements</li><li>Assist with vendor prequalification submissions and related documentation</li><li>Support safety program recordkeeping and training coordination</li></ul>Training Coordination<ul><li>Assist with scheduling and logistics for employee training programs</li><li>Maintain training records and track completion requirements</li><li>Help develop onboarding materials and process documentation</li></ul>Operations &amp; Clerical Support<ul><li>Compile and organize invoices and assist with basic billing documentation</li><li>Issue tax exempt forms to vendors and subcontractors as needed</li><li>Assist with customer inquiries and help ensure client needs are addressed promptly</li><li>Support the development and improvement of internal office processes and workflows</li><li>Maintain organized filing systems for contracts, documents, and records</li><li>Identify opportunities to improve office efficiency and help implement solutions</li></ul>Phone &amp; Communications Management<ul><li>Manage the Field Source main phone line and serve as a first point of contact for inbound calls</li><li>Screen, document, and route calls to the appropriate team member in a timely manner</li><li>Maintain a call log tracking the nature of each inquiry, caller information, and follow-up status</li><li>Conduct outbound outreach on behalf of the COO including prospect calls, follow-ups, and partner communications</li><li>Draft and send emails and messages on behalf of the COO as directed</li></ul>Marketing Support<ul><li>Assist with content creation, social media scheduling, and campaign coordination</li><li>Support preparation of proposals, presentations, and client-facing materials</li><li>Help manage the company website, email marketing, and promotional calendars</li><li>Research industry events, sponsorships, and partnership opportunities</li></ul>QualificationsRequired<ul><li>2+ years of experience in an administrative, executive assistant, or office management role</li><li>Strong organizational skills with ability to manage multiple priorities simultaneously</li><li>Excellent written and verbal communication skills</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace</li><li>Self-motivated with the ability to work independently and take initiative</li></ul>Preferred<ul><li>Experience in construction, field services, or a related industry</li><li>Familiarity with compliance processes, contract documentation, or regulatory filings</li><li>Background or interest in marketing, social media, or digital content</li><li>Experience with project management tools or CRM software</li></ul>Position Details<ul><li>Type: Part-time (hours flexible, estimated 15-25 hours/week)</li><li>Location: Columbus/Dublin/Hilliard, Ohio metro area; hybrid/flexible schedule</li><li>Compensation: $22-$26/hr, commensurate with experience</li><li>Growth Potential: Opportunity to transition to a full-time role as the company grows</li></ul>How to ApplyInterested candidates should submit a resume and a brief cover letter outlining their relevant experience and interest in the role. Applications can be sent to Field Source LLC directly. We look forward to hearing from candidates who are eager to grow with a dynamic, team-driven company.Pay: $22.00 - $26.00 per hourBenefits:<ul><li>401(k) matching</li></ul>Work Location: Hybrid remote in Dublin, OH 43016

Executive Assistant to the Chief Operations Officer

Seattle Indian Health Board

<div>SIHB Core Competencies 


Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.
<ul><li>Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
</li><li>Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.</li><li>
Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.</li><li>
Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
</li><li>Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.</li></ul> 


Position Summary: The Executive Assistant is responsible for providing high-level of administration support to the Chief Operations Officer (COO). They will actively manage the COO schedules, handle internal and external executive-level communications, coordinate special projects, serve as a liaison to the Board of Directors, and develop and implement standardized administrative procedures, to support other Administrative Assistants in all divisions for the Seattle Indian Health Board (SIHB). 


Organizational Structure/Reporting Relationships: This position reports directly to the Chief Operations Officer and is a member of the Administration team. This position has direct reports. 


Organizational Responsibilities 

<ul><li>
Hold Indigenous values and practices with respect and integrity
</li><li>Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions-oriented.
</li><li>Actively participate in organizational activities with the understanding that success is achieved through teamwork.</li><li>
Recognize that communication is central to the organization&rsquo;s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others&rsquo; best intentions in mind.
</li><li>At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.</li></ul> 

Job Responsibilities 

<ul><li>
Assists with the COO&rsquo;s administrative functions.</li><li>
Acts as the model for excellent service standards.</li><li>
Represents SIHB with the highest level of professionalism.</li><li>
Demonstrates a commitment to SIHB&rsquo;s mission.</li><li>
Prepares routine and advanced correspondence including letters, memoranda, and reports.</li><li>
Manage COO&rsquo;s calendar and all changes.</li><li>
Prepares for and attends meeting and events, takes notes and transcribes minutes to ensure consistent communication with relevant stakeholders.</li><li>
Coordinates site visits with government and community entities.</li><li>
Assists in preparation for of all agency accreditation, licensing and funding agency reviews as requested.</li><li>
Maintain agency licenses and track renewal dates for appropriate departments. Coordinates and schedules travel and reimbursements for both COO and Government Affairs Officer. Welcomes guests by greeting them, in person or on the telephone, answering or directing inquiries.</li><li>
Provides a bridge for smooth communication between the COOs office and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.</li><li>
Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows through on projects to successful completion, often with competing deadline pressures.</li><li>
Responsible for all incoming emails addressed to the agency email by either responding to inquiries or redirecting to the appropriate party/department. Serves as the lead for Leadership Support Team, coordinating all Administrative Support initiatives agency wide.</li><li>
Works closely with Admin Assistants throughout the agency to build support to Division Heads/Leadership Team and their staff. Actively leads and participates in continuous improvement activities of the administrative department and the organization.</li><li>
Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned. Work well under pressure, meet multiple and often competing deadlines. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.</li><li>
Other duties as assigned by Chief Operations Officer.
</li></ul>Background Qualifications 


Required:
<ul><li> High School diploma or equivalent Five years of job-related work experience in high-level administrative support or other related areas</li></ul>
<ul><li> Work efficiently and effectively in a fast-paced environment handling multiple tasks simultaneously and autonomously.</li></ul>
<ul><li> Demonstrate executive presence, maturity, and sound judgment, along with the ability to maintain a high degree of confidentiality.</li></ul>
<ul><li> Demonstrated ability to provide a high level of service and to communicate with internal and external customers while demonstrating cultural sensitivity Ability to utilize SIHB computer programs and Microsoft products effectively and comfortably.</li></ul>

Work Environment: Office hours are 8-5, Monday through Friday with occasional extra hours for events or to meet deadlines.</div>

EXECUTIVE ASSISTANT - COO

Hamilton Healthcare

Job Title: Chief Operations Officer (COO)Location: Dubai, UAE Employment Type: Full-timeJob SummaryThe Chief Operations Officer (COO) is a key member of the executive leadership team responsible for overseeing the day-to-day administrative and operational functions of the hospital. The COO will drive operational excellence, efficiency, and quality of care across all departments, with a strong emphasis on implementing best practices from U.S. acute care healthcare systems.Key ResponsibilitiesOperational Leadership<ul><li>Oversee all hospital operations including clinical support services, administration, and ancillary departments</li><li>Ensure efficient delivery of patient care services in line with international standards</li><li>Optimize patient flow, capacity management, and throughput across the hospital</li></ul>Strategic Planning &amp; Execution<ul><li>Collaborate with the CEO and executive team to develop and implement strategic initiatives</li><li>Translate organizational goals into actionable operational plans</li><li>Lead expansion projects, service line development, and performance improvement initiatives</li></ul>Quality &amp; Compliance<ul><li>Ensure compliance with Dubai Health Authority (DHA) regulations and international accreditation standards (e.g., JCI)</li><li>Implement and monitor quality assurance, patient safety, and risk management programs</li><li>Drive continuous improvement using evidence-based practices and U.S. healthcare benchmarks</li></ul>Financial &amp; Business Management<ul><li>Oversee operational budgets, cost control, and revenue cycle optimization</li><li>Monitor key performance indicators (KPIs), productivity metrics, and financial outcomes</li><li>Identify opportunities for efficiency improvements and cost reduction</li></ul>Leadership &amp; Team Management<ul><li>Lead and mentor department heads and operational leaders</li><li>Build a high-performance culture focused on accountability and results</li><li>Oversee recruitment, retention, and leadership development initiatives</li></ul>Stakeholder Management<ul><li>Liaise with regulatory authorities, partners, and internal stakeholders</li><li>Support physician engagement and alignment with hospital goals</li><li>Represent the hospital in operational and strategic forums</li></ul>Qualifications &amp; Requirements<ul><li>Master&rsquo;s degree in Healthcare Administration, Business Administration (MBA), or related field</li><li>Minimum 12&ndash;15 years of healthcare experience, with at least 5&ndash;7 years in a senior leadership role</li><li>Mandatory experience in U.S. acute care hospital settings (highly preferred)</li><li>Proven track record in hospital operations, performance improvement, and transformation</li><li>Experience with internationally accredited hospitals (e.g., JCI)</li></ul>Skills &amp; Competencies<ul><li>Strong operational and strategic leadership</li><li>In-depth understanding of acute care hospital workflows</li><li>Financial acumen and data-driven decision-making</li><li>Expertise in U.S. healthcare systems, quality metrics, and compliance standards</li><li>Change management and organizational transformation</li><li>Excellent communication and stakeholder management skills</li></ul>Job Type: Full-timeWork Location: In person

Chief Operating Officer

EF EXPORT

Chief Operating Officer (COO) &mdash; Job DescriptionSummary The Chief Operating Officer (COO) directs day‑to‑day operations, drives operational excellence, and scales organizational processes to deliver strategic objectives across functions (product, engineering, sales, customer success, finance, HR, and operations).Key responsibilities<ul><li>Operational strategy: Translate CEO and board strategy into executable operating plans, KPIs, and measurable initiatives.</li><li>Process design &amp; optimization: Design, standardize, and continuously improve core business processes (product delivery, sales operations, customer onboarding, finance close, procurement, etc.).</li><li>Cross‑functional execution: Coordinate across product, engineering, sales, marketing, customer success, finance, and HR to ensure aligned execution and timely delivery.</li><li>Performance management: Define and track operational KPIs, OKRs, SLAs; implement performance dashboards and regular reviews to drive accountability.</li><li>Scalability &amp; capacity planning: Build scalable operating models, forecast resource needs, and plan organizational capacity for growth and seasonality.</li><li>Talent &amp; organization design: Partner with HR to structure teams, set operating cadences, recruit senior talent, and develop leaders; oversee succession planning.</li><li>Budgeting &amp; cost control: Own operational budget planning and execution, identify cost efficiencies, and manage vendor/partner relationships and contracts.</li><li>Customer operations &amp; experience: Ensure excellent customer experience via streamlined onboarding, support operations, retention programs, and escalation handling.</li><li>Technology &amp; automation: Drive adoption of operational systems (ERP/CRM/BI/Workflow) and automation to reduce manual work and improve data quality.</li><li>Risk &amp; compliance operations: Ensure operational controls, business continuity, incident management, and regulatory/compliance requirements are embedded in operations.</li><li>Program management &amp; transformation: Lead major transformation programs (M&amp;A integration, major product launches, global expansion) with clear milestones and change management.</li><li>Metrics-driven culture: Promote data-driven decision-making, continuous improvement, and operational rigor across the company.</li><li>Stakeholder communication: Report operational performance and risks to CEO and board; present plans, trade-offs, and resource requests.</li><li>Vendor &amp; partner management: Oversee strategic vendor relationships, SLAs, and outsourcing decisions for cost, quality, and risk.</li><li>Day-to-day leadership: Act as second-in-command to CEO, stepping in to resolve cross-functional blockers and critical incidents.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree in business, engineering, operations, or related field; MBA or advanced degree preferred.</li><li>Experience: 10+ years in operations, general management, or functional leadership with progressive responsibility; prior COO, head of operations, or GM experience preferred, especially at similar company stage (startup, scaleup, enterprise).</li><li>Functional breadth: Demonstrated success across multiple functions (product delivery, sales ops, customer success, finance/FP&amp;A, HR).</li><li>Operational excellence: Experience implementing process frameworks, Lean/Six Sigma, OKRs, and scalable operating models.</li><li>Technology fluency: Familiarity with ERP/CRM/BI/automation tools and ability to manage technical teams and vendors.</li><li>Analytical &amp; financial acumen: Strong data-driven mindset, financial modeling, cost management, and KPI design skills.</li><li>Leadership &amp; communication: Proven ability to lead large teams, influence executives, communicate clearly with board/CEO, and manage change.</li><li>Problem-solving &amp; decisiveness: Comfortable with ambiguity, rapid decision-making, and prioritizing trade-offs under pressure.</li><li>Integrity &amp; resilience: High ethical standards and ability to lead through operational crises.</li></ul>Performance metrics / KPIs (examples)<ul><li>On-time delivery rates for major projects and product releases.</li><li>Operational cost as a percentage of revenue and cost-per-customer metrics.</li><li>Customer satisfaction (NPS/CSAT), churn/retention rates, and time-to-resolution for escalations.</li><li>Cycle times (order-to-cash, onboarding completion), process error rates, and automation gains.</li><li>Employee engagement and leadership bench strength.</li><li>Forecast accuracy and variance to budget.</li></ul>Working conditions &amp; travel<ul><li>Office-based leadership role with frequent cross-functional interaction and moderate travel for key customers, partners, and regional teams.</li></ul>Equal opportunity statement (brief)<ul><li>Employer is an equal opportunity employer committed to diversity, equity, and inclusion.</li></ul>Tailoring tips<ul><li>For early-stage startups: emphasize hands-on execution, building processes from scratch, hiring first managers, and high tolerance for ambiguity.</li><li>For scaleups: emphasize establishing repeatable operating cadences, automation, and scaling customer operations.</li><li>For large enterprises: emphasize program management, global process harmonization, and operational governance.</li></ul>Job Types: Full-time, PermanentPay: QAR220.56 - QAR330.95 per hourWork Location: In person

Chief Operating Officer (COO)

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