chief service dispatcher

All Fleet Inc

<div>All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 1st shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.
You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.
Responsibilities of the Dispatcher / Customer Service Representative
<ul><li>Answer emergency and non-emergency calls and document important information.</li><li>
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.</li><li>
Ability to think ahead and plan for the most efficient routes and use of techs to complete work.</li><li>
Operate and manage a multi-line telephone console system.</li><li>
Prioritize and organize calls according to urgency.</li><li>
Supervise the route and status of field units to prioritize their daily schedule.</li><li>
Maintain and update call logs, call records, and other important documentation.</li><li>
Computer, phone, and text communication with technicians and customers.</li><li>
Managing large company accounts for the company's building relationship with key personnel.</li><li>
Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.</li><li>
Investigating and resolving queries and issues raised by national accounts.</li></ul>
Requirements of the Dispatcher / Customer Service Representative
<ul><li>Skill in multi-tasking</li><li>
Experience handling stressful situations</li><li>
Excellent communication skills</li><li>
Superb organizational and interpersonal skills.</li></ul>
Benefits of the Dispatcher / Customer Service Representative
<ul><li>Paid Weekly</li><li>
Benefits Package (Health, Dental, and Vision)</li><li>
401K and life insurance</li><li>
2 weeks&acirc;&euro;&trade; vacation time after 1 year</li></ul></div>

1st Shift Dispatcher / Customer Service Representative

<div>All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time dispatcher for a fleet of 100+ technicians for over-the-road repair. Industry/Call center experience is required.
You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.
Responsibilities of the Dispatcher / Customer Service Representative
<ul><li>Answer emergency and non-emergency calls and document important information.</li><li>
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.</li><li>
Ability to think ahead and plan for the most efficient routes and use of techs to complete work.</li><li>
Operate and manage a multi-line telephone console system.</li><li>
Prioritize and organize calls according to urgency.</li><li>
Supervise the route and status of field units to prioritize their daily schedule.</li><li>
Maintain and update call logs, call records, and other important documentation.</li><li>
Computer, phone, and text communication with technicians and customers.</li><li>
Managing large company accounts for the company's building relationship with key personnel.</li><li>
Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.</li><li>
Investigating and resolving queries and issues raised by national accounts.</li></ul>
Requirements of the Dispatcher / Customer Service Representative
<ul><li>Skill in multi-tasking</li><li>
Experience handling stressful situations</li><li>
Excellent communication skills</li><li>
Superb organizational and interpersonal skills.</li></ul>
Benefits of the Dispatcher / Customer Service Representative
<ul><li>Paid Weekly</li><li>
Benefits Package (Health, Dental, and Vision)</li><li>
401K and life insurance</li><li>
2 weeks&acirc;&euro;&trade; vacation time after 1 year</li></ul></div>

1st / 2nd / 3rd shift Dispatcher / Customer Service Representative

<div>All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 3rd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.
You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.
Responsibilities of the Dispatcher / Customer Service Representative
<ul><li>Answer emergency and non-emergency calls and document important information.</li><li>
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.</li><li>
Ability to think ahead and plan for the most efficient routes and use of techs to complete work.</li><li>
Operate and manage a multi-line telephone console system.</li><li>
Prioritize and organize calls according to urgency.</li><li>
Supervise the route and status of field units to prioritize their daily schedule.</li><li>
Maintain and update call logs, call records, and other important documentation.</li><li>
Computer, phone, and text communication with technicians and customers.</li><li>
Managing large company accounts for the company's building relationship with key personnel.</li><li>
Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.</li><li>
Investigating and resolving queries and issues raised by national accounts.</li></ul>
Requirements of the Dispatcher / Customer Service Representative
<ul><li>Skill in multi-tasking</li><li>
Experience handling stressful situations</li><li>
Excellent communication skills</li><li>
Superb organizational and interpersonal skills.</li></ul>
Benefits of the Dispatcher / Customer Service Representative
<ul><li>Paid Weekly</li><li>
Benefits Package (Health, Dental, and Vision)</li><li>
401K and life insurance</li><li>
2 weeks&acirc;&euro;&trade; vacation time after 1 year</li></ul></div>

3rd Shift Dispatcher / Customer Service Representative

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary<div>
Central Service Dispatcher 
 
Are you seeking an entrepreneurial, empowering workplace that allows you to: 
 
<ul><li>Develop a career track</li><li>Leverage your current skills while developing new skills</li><li>Work with an incredible team of people</li></ul> 
Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. 
 
DUTIES AND RESPONSIBILITIES 
Assist Central Service Manager in the following: 
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment 
Creating and monitor road mechanic&rsquo;s schedules. 
Creating and monitor receipt and maintenance schedules for company equipment. 
Review daily and weekly driver logs in accordance with company and DOT standards. 
Perform daily truck inspections in accordance with company and DOT standards. 
Work closely with other store locations in order to assist them in meeting their customer&rsquo;s equipment needs. 
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. 
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution 
Provide adequate feedback to the Region or District PC&rsquo;s regarding the timely delivery and receipt of equipment. 
Follow Standard Operating Procedures. 
 
QUALIFICATIONS 
High School Education 
Working knowledge of the DOT Federal Motor Carrier Safety Regulations 
Customer Service &amp; Dispatch training a plus 
At least two years prior knowledge of the applications of various construction/industrial equipment. 
Working knowledge of the delivery area. 
Able to effectively communicate. 
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time 
 
This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. 
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer &mdash; Minority/Female/Disabled/Veteran and any other protected class.</div>
Accepting applications through 03/27/2026.
Base Pay Range: $61,934.00 - 85,159.80<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Central Service Dispatcher

Dead River Company

<div>Join Our Team - Find Your Future!

Position Summary:

This position plays a key role in service dispatching, billing, inventory, payroll, accounts payable and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Frequent communication with the Service Manager is essential to discuss and preplan upcoming and ongoing schedules for a successful service department. Serves as a Dead River Company trusted advisor by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
Essential Functions:
<div>
<ul><li>Coordinates the handling of incoming service related calls from customers. Ensures the timely and accurate input of customer information into the computer system. Assists with the resolution of more complex customer service issues.</li></ul>
<ul><li>Plans, schedules and coordinates the efficient assignment of service technicians for tune-ups, repairs, and installations.</li></ul>
<ul><li>Monitors and ensures timely input to the computer system of parts and labor information needed to generate an invoice for service work performed.</li></ul>
<ul><li>Reconciles billable and non-billable time for service technicians.</li></ul>
<ul><li>Administers the service contract program including setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.</li></ul>
<ul><li>Oversees the control of inventory replacement by ensuring accurate recording of parts used and the efficient use of the parts replacement system.</li></ul>
<ul><li>Monitors and ensures compliance with the company gas check program by contacting customers, explaining the program, and scheduling technicians. Occasionally inputs gas check information into the computer system.</li></ul>
<ul><li>Ensures that dispatchers are trained and cross-trained on various administrative procedures, coordinates and delegates the duties of the service department and schedules and approves employee hours.</li></ul>
<ul><li>Ensures the timely and accurate coding and processing of service department accounts payable in accordance with company policy.</li></ul>
<ul><li>Monitors progress and goal achievement in the LP tank requalification program.</li></ul>
</div>
Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!
<ul>
<li>Health Insurance &ndash; Premiums as low as $6 for full time employees!</li>
<li>Dental insurance and Vision Insurance</li>
<li>Company Provided Life insurance, Short-term and Long-Term disability</li>
<li>401(k) plan with company match</li>
<li>Paid time off and paid holidays</li>
<li>Tuition assistance for employees and scholarships available for employees&rsquo; children</li>
<li>Discounts on our products and services</li>
<li>Opportunities for growth throughout our footprint.</li>
</ul>
 Other Tasks

Performs other work-related duties as assigned.

Experience:

Previous supervisory experience and a knowledge of energy products, equipment and basic service is beneficial.

Other Attributes:
<ul>
<li>Good communication and listening skill</li>
<li>Planning and scheduling skills</li>
<li>Desire to lead (assertiveness) and leadership skills</li>
<li>Accuracy, organization, and attention to detail</li>
<li>Analytical skills</li>
<li>Dependability</li>
<li> Courteous demeanor and professional appearance</li>
<li>Flexibility to work overtime</li>
<li>Ability to work in a dynamic environment without distraction</li>
</ul>
 Education:

A high school education or equivalent is required. Education beyond the high school level is desirable.

Contacts:

This position frequently deals with customers, other employees (technicians, drivers, and office personnel), the field service manager, and sales representatives (if applicable).

Certifications:

No licensing or testing is required for this position.

Equipment Used:

Normal office equipment is utilized including a computer terminal, personal computer, calculator, copier, fax machine, and telephone. In addition, the service dispatch supervisor will frequently communicate with service technicians via radio or cellular telephone transmissions.

Decisions Made:

This position must plan and schedule service dispatchers&rsquo; and service technicians&rsquo; time. The dispatcher makes decisions regarding routine tune-ups and maintenance scheduling. The lead service dispatcher in consultation with the field service manager and/or Administrative Service Manager makes more complex scheduling decisions. The position also handles customer and service related issues that cannot be satisfactorily resolved by the service dispatcher.

Safety Considerations:

Safety considerations relate to proper ergonomics in an office setting including proper work station and computer terminal setup for all service department administrative personnel.

Work Environment:

Most of the work is performed in an office setting with controlled temperatures. The heating season is typically faster paced than the rest of the year.

 Physical Requirements Assessment:
<ul>
<li>The position requires frequent sitting with occasional standing and walking</li>
<li>There is frequent use of the fingers to write, input data into a computer system, and handle paperwork</li>
<li>There is frequent communication involving both speaking and listening</li>
</ul>
 Weight or Force Moved:

There is rarely a need to lift or move an object weighing more than 10 pounds. Assistance is available for lifting heavier items.</div>

Lead Service Dispatcher

S&S Electric Company

Company Overview S&amp;S Electric Company has been dedicated to delivering high-quality electrical and HVAC system solutions since 1947. Our team is committed to providing exceptional service, innovative technology, and personalized experiences to homeowners and builders across our region.Overview We are seeking a motivated and detail-oriented Customer Service Dispatcher to join our dynamic team. In this vital role, you will coordinate communication between customers, field technicians, and vendors to ensure timely and efficient service delivery. Your proactive approach will help us maintain our reputation for outstanding customer support and operational excellence.Duties<ul><li>Serve as the point of contact for customer inquiries via multi-line phone systems, ensuring professional phone etiquette and clear communication.</li><li>Schedule, dispatch, and monitor service appointments for technicians using transportation management system.</li><li>Enter data accurately into logistics system.</li></ul>Requirements<ul><li>Proven experience in dispatching.</li><li>Strong analysis skills with the ability to interpret data from various systems.</li><li>Excellent communication skills paired with professional phone etiquette.</li><li>Proficiency in data entry and typing with high accuracy.</li><li>Ability to multitask effectively.</li></ul>Pay: From $16.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Dispatcher

All Pro Heating, Air and Plumbing

Are you a master multitasker who thrives in a fast-paced environment and loves turning stressed customers into raving fans?Join as our Lead Dispatcher / Customer Service Representative (CSR) and play a critical role in keeping our operations running smoothly while delivering exceptional service every single day.About All Pro Heating, Air and Plumbing LLCWe&rsquo;re a rapidly growing HVAC and plumbing company dedicated to restoring comfort to homes and businesses with premium solutions. Our mission is simple: do what&rsquo;s right for the customer, every time.We live by our powerful core values: Own It &ndash; We take full responsibility for our actions and results Say It &ndash; We communicate openly, honestly, and directly Bring It &ndash; We show up with energy, effort, and a winning attitude every day Care About It &ndash; We genuinely care about our customers, our team, and our work Fix It &ndash; We solve problems quickly and don&rsquo;t make excuses.What You&rsquo;ll Do &ndash; Key Responsibilities<ul><li>Lead and mentor the dispatch/CSR team, setting the standard for excellence in customer service and scheduling</li><li>Efficiently dispatch technicians for service calls, installations, and emergencies while optimizing routes and minimizing downtime</li><li>Handle inbound customer calls with professionalism, empathy, and speed &mdash; turning every interaction into a positive experience</li><li>Accurately schedule appointments, manage the service board, and communicate job status clearly to customers and the team</li><li>Build strong relationships with customers, technicians, and vendors to ensure smooth operations and high satisfaction</li><li>Monitor technician availability, job progress, and parts needs to keep everything running like clockwork</li><li>Resolve customer concerns quickly and professionally, escalating when necessary while maintaining a calm, solutions-focused attitude</li><li>Maintain accurate records in the service software, update job notes, and generate reports as needed</li><li>Support the Service Manager with daily operations, reporting, and continuous improvement initiatives</li><li>Train and develop new dispatch/CSR team members to uphold our high standards</li></ul>What We&rsquo;re Looking For<ul><li>Proven experience as a Dispatcher, CSR, or in a lead customer service role (HVAC/plumbing industry experience is a big plus)</li><li>Natural leader who can motivate and coach a team while staying organized under pressure</li><li>Exceptional communication skills &mdash; friendly, clear, professional, and empathetic on the phone and in writing</li><li>Strong multitasking and problem-solving abilities in a high-volume, fast-paced environment</li><li>Tech-savvy with proficiency in service management software, MS Office, Google Suite, and phone systems</li><li>High attention to detail and pride in accuracy</li><li>Positive, can-do attitude with a genuine desire to help people</li><li>Ability to remain calm and solutions-oriented during busy or stressful situations</li></ul>Requirements<ul><li>High School Diploma or GED required</li><li>Minimum 3 years of dispatching or high-volume customer service experience</li><li>Previous leadership or team lead experience preferred</li><li>Valid driver&rsquo;s license and clean driving record</li><li>Available to work a flexible schedule, including some Saturdays and on-call rotation as needed</li></ul>Physical &amp; Work EnvironmentThis is primarily an office-based role with prolonged periods of sitting, computer use, and phone work. You may occasionally assist with light warehouse or field tasks. Reasonable accommodations are available for individuals with disabilities.Ready to be the calm, confident voice that keeps our customers happy and our technicians moving?If you&rsquo;re organized, energetic, and passionate about great service, we want you on our team!Apply today and help us continue delivering comfort &mdash; one call at a time.Pay: $24.54 - $32.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

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