chief service dispatcher

Klondike Towing & Transport

Company Information:Arrow Wrecker Service is a growing and dynamic towing and recovery company located in Wichita, Kansas. We serve both local and national clients with a variety of towing and recovery services.Job Description:Arrow Wrecker Service is hiring for multiple dispatching shifts. This is a full time position, Monday-Friday, with the potential of working Saturdays or Sundays. We service the entire Wichita and surrounding area. We are staffed 24/7. As a dispatcher you are the first person to represent the company and set the customer's expectation. We are in the business of helping people and are looking for people that like to help others too. We provide services for insurance companies, body shops, repair shops, auto dealers, law enforcement, and the general public. We are looking for a responsible individual to receive incoming requests for vehicle towing and recovery, moving commercial machinery, and to service law enforcement agencies and local businesses. You will assign and dispatch calls to tow truck drivers. Good customer service, great communication, and organizational skills are essential, as well as the ability to multitask.Job Duties:Hours: Daytime Dispatcher<ul><li>Dispatches and tracks drivers</li><li>Balances workloads</li><li>Assigns correct vehicle and driver to the needs of the call</li><li>Data entry</li><li>Process paperwork</li><li>Receive payments</li><li>Release vehicles</li></ul>Job Qualifications/Requirements:<ul><li>Must be able to multi-task</li><li>Excellent attendance record and reliable transportation</li><li>Ability to talk to both drivers and customers in a calm, professional manner</li><li>Must have the ability to work independently and maintain productivity</li><li>Problem-solving skills</li><li>Must have a good geographic knowledge of our coverage areas</li><li>Must have computer skills: Internet, Email communication, Mapping and GPS Tracker software, and DOT Compliance knowledge a plus.</li><li>All offers of employment are contingent upon the successful conclusion of a background check and drug screen</li></ul>Benefits:<ul><li>Dental insurance</li><li>Health insurance ( company contributed)</li><li>Life insurance ( company paid)</li><li>Vision insurance</li><li>Employee discount</li><li>Paid time off</li></ul>Work Location: On siteSchedule:<ul><li>8 hour shift</li><li>Second shift</li><li>Evening shift</li><li>Night shift</li><li>Holidays</li><li>Overtime</li><li>Weekend availability</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>ExperienceJob Types: Full-time, Part-timePay: $14.00 - $15.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Work Location: In person

Customer Service Dispatcher

Boulevard Tire Center

<div>Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager / Dispatcher in our FT Myers, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers including a full line of commercial tires for trucks and farm/industrial equipment, along with a full array of commercial, passenger and light truck services. Our ideal candidate will be able to effectively and efficiently handle all service calls and drive customer service in a fast paced environment.
ESSENTIAL FUNCTIONS<ul><li>
Handle service calls and properly log them on the dispatch sheet.</li><li>
Handle phone sales and walk-in customers.</li><li>
Create a work order on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse and a work order is created.</li></ul>
OTHER DUTIES<ul><li>
Ability and flexibility to perform other duties as assigned by Manager.</li><li>
Ability and flexibility to work on Saturdays.</li></ul>
KNOWLEDGE, SKILLS AND ABILTIES<ul><li>
Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of vehicle systems.</li><li>
Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators.</li><li>
Strong service sales, and customer service skills.</li></ul>
JOB REQUIREMENTS<ul><li>
Minimum 1 year of management experience</li><li>
Possess valid Florida driver's license or ability to obtain a Florida driver's license</li><li>
Must pass a background check and pre-employment drug screen</li><li>
</li></ul>We offer an excellent earning potential, benefit package including paid vacation and 401k along with opportunity for advancement. &quot;We love homegrown talent!&quot;Please apply directly to this website
EOE/DFW</div>

Commercial Service Manager / Dispatcher

Unlimited Service Group

<div><div>Customer Service Representative/Dispatcher</div><div></div><div>
Albuquerque, NM &ndash; This is a full-time, on-site position based at our headquarters.</div><div></div><div>
Are you looking for an opportunity to work in a fast-paced work environment for a company that provides critical services to thousands of customers? If so, we may be the right fit for you! PriorityOne Group is a full-service commercial kitchen equipment repair company. We provide emergency repair and preventative maintenance services to restaurants, QSRs, convenience stores, retailers, coffee shops, schools, medical facilities and more. Our areas of expertise include refrigeration, cooking, espresso, beverage, and water filtration equipment. Learn more about us at https://priorityone247.com/</div><div>
</div><div>
Job Responsibilities</div><div>
As a member of our Customer Service &amp; Dispatch Team, you'll be at the heart of our operations, acting as the crucial link between customers and technicians. Your primary responsibilities will include communicating with customers by phone and email, and coordinating with technicians to ensure work orders are addressed promptly and accurately.</div><div>
In this role, you will assign service orders to the appropriate technician at the requested or available time, ensuring our customers receive courteous and efficient service. You must remain calm, clear, and in control at all times, especially in high-pressure situations. The ideal candidate is dependable, organized, and thrives in a fast-paced, constantly changing environment.</div><ul><li>
Customer Service: As a Customer Service &amp; Dispatch Associate, most of your day will be spent in an office environment communicating with customers, technicians and other internal teams by phone, email, text or web-based systems.</li><li>
Data Entry: Enter service requests into field service management system. Update customer, contact and ticket information in customer relationship management system.</li><li>
Dispatch &amp; Scheduling: Prepare schedules and routes based on location and service urgency. Ensure service locations are ready for technician visits.</li><li>
Work Order Management: Continuously monitor the status of work orders including SLAs (service level agreement or contractual response times), resolve scheduling issues, and coordinate with other internal departments when work orders are delayed.</li></ul><div>
Basic Qualifications</div><ul><li>
Must be 18 years of age.</li><li>
Completion of a satisfactory background check and drug screen required.</li><li>
Experience in dispatch, customer service and/or restaurant management is a plus</li><li>
Intermediate experience in Microsoft Office (Outlook, Excel, Word, Teams) and Microsoft Windows based software environments</li></ul><div>
Standout Qualifications</div><ul><li>
The best candidates will have at least 2 years of related customer service or dispatch experience to accelerate our on-the-job training processes</li><li>
Exceptional work ethic and attention to detail</li><li>
The ability to multi-task, think critically, and adapt</li><li>
Strong organizational and time management skills</li><li>
Ability to work independently with minimal direct supervision</li><li>
Strong communication skills, both verbal and written</li></ul><div>
Compensation &amp; Benefits:
</div><ul><li>Pay Range: $20.00 - $26.00 per hour based on experience.</li><li>
Schedule: While PriorityOne Group operates 24 hours a day, 7 days a week, we generally schedule our Customer Service &amp; Dispatch Associates in 8-hour shifts Monday to Friday between 7:00am and 5:00pm. We are willing to consider a Tuesday to Saturday schedule to expand our customer service team available hours.</li><li>
Benefits: Medical, Dental, and Vision insurance, Paid time off (PTO), 401(k) with company match, On-the-job training and development opportunities.</li><li>
Town Shares Program: Enjoy the benefits of our Town Shares Program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!</li></ul><div>
PriorityOne Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div>

Customer Service Representative / Dispatcher

ACI Motor Freight, Inc.

We are seeking a highly organized and detail-oriented Customer Service &amp; Dispatch team memberAs a Customer Service &amp; Dispatch, you will be responsible for accurately and efficiently inputting a variety of data, communicating with management, customers, and support staff to answer questions regarding customer shipments, scheduling appointments, and tracking pickups/ deliveries.Multi-line phone, email and data entry experience are a must.Customer service is a high volume environment. Candidate will need to multitask and perform assigned tasks quickly, efficiently, and keep a positive mindsetJob Type: Full TimeExperience:<ul><li>customer service: 2 years (Required)</li><li>computer/phone: 2 years (Required)</li><li>freight: 2 years (Preferred)</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location:<ul><li>One location</li></ul>Benefits:<ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Retirement plan</li></ul>Work environment:<ul><li>Office</li></ul>Communication method(s) used:<ul><li>Email</li></ul>Schedule:<ul><li>Monday to Friday</li><li>Shift is 8:30am-5:30pm or later as business volumes require it</li></ul>Job Type: Full-timePay: From $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Customer Service & Dispatch

Orange County, FL

Assistant Dispatcher Supervisor

via transport

Dispatcher &ndash; Intermodal Containers Job SummaryThe Intermodal Dispatcher is responsible for coordinating the movement of shipping containers between rail terminals, ports, warehouses, and customer locations. This role ensures timely pickups and deliveries, manages driver schedules, monitors freight movement, and maintains communication with drivers, customers, and terminal personnel to maximize efficiency and customer satisfaction.Key Responsibilities<ul><li>Schedule and dispatch drivers for container pickups and deliveries.</li><li>Coordinate intermodal freight movements between rail yards, ports, and customer facilities.</li><li>Monitor driver locations and shipment status to ensure on-time service.</li><li>Communicate with customers regarding delivery schedules, delays, and shipment updates.</li><li>Track container availability, chassis usage, and appointment times.</li><li>Ensure compliance with company policies, DOT regulations, and customer requirements.</li><li>Resolve operational issues such as delays, equipment shortages, or route changes.</li><li>Maintain accurate dispatch records and transportation management system (TMS) data.</li><li>Verify driver paperwork, container numbers, and delivery documentation.</li><li>Work closely with customer service, operations, and terminal personnel to improve efficiency.</li><li>Manage daily load planning and optimize driver utilization.</li><li>Monitor detention, demurrage, and other accessorial charges.</li></ul>Qualifications<ul><li>High school diploma or equivalent; associate degree preferred.</li><li>2+ years of dispatching, logistics, transportation, or intermodal experience preferred.</li><li>Knowledge of intermodal transportation, rail operations, ports, and container logistics.</li><li>Experience using dispatch software, TMS systems, and GPS tracking platforms.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work in a fast-paced environment and handle changing priorities.</li><li>Proficiency in Microsoft Office, especially Excel and Outlook.</li></ul>Preferred Skills<ul><li>Knowledge of rail terminal procedures and container management.</li><li>Understanding of DOT regulations and Hours of Service requirements.</li><li>Experience with load planning and route optimization.</li><li>Strong customer service and relationship management skills.</li></ul>Working Conditions<ul><li>Office-based dispatch environment.</li><li>May require evenings, weekends, or on-call availability depending on operational needs.</li><li>Frequent communication with drivers, customers, rail terminals, and port personnel.</li></ul>Performance Metrics<ul><li>On-time pickup and delivery performance.</li><li>Driver utilization and productivity.</li><li>Customer satisfaction.</li><li>Reduction of detention and demurrage costs.</li><li>Accurate and timely dispatch documentation.</li></ul>Job Title Alternatives:<ul><li>Intermodal Dispatcher</li><li>Container Dispatcher</li><li>Logistics Dispatcher &ndash; Intermodal Operations</li><li>Intermodal Transportation Coordinator</li><li>Container Operations Dispatcher</li></ul>I can also tailor this description specifically for a resume, job posting, or LinkedIn position description.Work Location: In person

Dispatcher

Regional Expedite

Overview We are seeking a dedicated and detail-oriented Dispatcher to join our logistics team. The ideal candidate will play a crucial role in coordinating transportation operations, ensuring timely and efficient delivery of freight. This position requires strong communication skills, analytical abilities, and proficiency in various transportation management systems. The Dispatcher will be responsible for managing logistics and supply chain processes while maintaining a high level of customer service. The dispatcher will be required to work midnight-8am Sunday-Friday and every third weekend.Duties<ul><li>Coordinate and schedule transportation activities</li><li>Analyze data related to shipping and receiving to enhance operational efficiency.</li><li>Maintain accurate records of dispatching activities, including data entry for freight movements.</li><li>Communicate effectively with drivers, customers, and vendors via multi-line phone systems to ensure seamless operations.</li><li>Monitor the status of shipments and provide updates as necessary.</li><li>Collaborate with supply chain teams to improve transportation planning and logistics strategies.</li><li>Ensure compliance with all relevant regulations and safety standards in fleet management.</li></ul>Requirements<ul><li>Proven experience in dispatching or a related field within logistics or transportation management.</li><li>Strong analytical skills with the ability to assess complex situations quickly.</li><li>Excellent phone etiquette and communication skills to interact professionally with various stakeholders.</li><li>Ability to type efficiently while managing multiple tasks simultaneously.</li><li>Knowledge of shipping &amp; receiving processes is advantageous.</li><li>A strong understanding of fleet management principles is essential. Join our team as a Dispatcher where your skills will contribute to our mission of providing exceptional logistics services!</li></ul>Job Type: Full-timePay: $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Third Shift Dispatcher

Search 10000+ Chief service dispatcher jobs near you this June. New roles added regularly across leading industries. Apply today.