chief service dispatcher

Oregon Equipment Service Corp

<p><b>Service Dispatcher Job Summary </b>(Work from Home)</p><p>Key Mechanical is seeking a night crew dispatcher for our service department working remotely for five (5) Western United States branches, all within the Pacific Time Zone, for afterhours/weekends/holidays. The individual in this role would work in the service department in an administrative capacity. Candidates for this position should be reliable, organized, positive, detail orientated and have a desire to learn and grow with the company.</p><p><b>Duties and Responsibilities</b></p><ul><li>Dispatch inbound calls and emails from clients timely and effectively</li><li>Create service work orders within the company&rsquo;s software package</li><li>Dispatch service technicians to client sites timely and effectively</li><li>Manage open service work orders by Team</li><li>Update work order notes in website portals and via email as requested</li><li>Provide accurate and complete information to clients, technicians, and management</li><li>Field client questions and concerns, suggest appropriate solutions/alternatives</li><li>Identify and assess clients&rsquo; needs to meet or exceed expectations</li><li>Attend monthly Night Crew dispatch meetings</li><li>Work with Service Department special projects</li><li>Follow company scripts, guidelines, and policies</li><li>Provide general administrative support</li></ul><p><b>Requirements and Qualifications</b></p><ul><li>Excellent time management</li><li>Positive, client-centric attitude</li><li>Great customer service</li><li>Highly organized</li><li>Detail oriented</li><li>Critical Thinking</li><li>Heightened awareness</li><li>Active listener</li><li>Dependable and reliable</li><li>Thorough understanding of workflow</li><li>Solid concept of task urgency and prioritization</li><li>Great verbal and written communication skills</li><li>Proactive, self-starter</li><li>Flexibility for schedule change- coverage of PTO days taken by other Team members</li></ul><p>Key Mechanical is a commercial refrigeration and HVAC contractor operating in Washington, Oregon, California, and Michigan. Key Mechanical is an equal opportunity employer. Note: if responding from Michigan, the wage will be $21 per hour for this role.</p><p>Job Type: Full-time</p><p>Pay: $21.00 per hour</p><p>Expected hours: 32 &ndash; 56 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Able to work from home with reliable computer and phone connections and service?</li></ul><p>Work Location: Remote</p>

After Hours Service Dispatcher

Aire Serv

<div><p><b>Benefits &amp; Pay</b></p><p>
The pay range for this position is <b>$19.00</b> to <b>$22.00 </b>per hour depending on experience. This position is eligible for <b>commission</b> for additional earning potential. No commission limit. The more you succeed at reaching goals, the more money you can make.</p><p></p><p><br>
We offer our employees:</p><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
401K</li><li>
Career Advancement Opportunities</li></ul><p></p><p><br>
As a <b>Customer Service Representative &amp; Dispatcher</b>, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and answering customer questions. Exemplifying our code of values by showing respect and courtesy to all customers and employees.</p><p>
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.</p><p></p><p><b><br>
Specific Responsibilities:</b></p><ul><li>Receive incoming calls in a professional and courteous manner</li><li>Scheduling appointments</li><li>Assigning daily work/calls to other team members</li><li>Perform marketing and sales functions to sell additional work and earn business</li><li>Complete work orders, return customer calls and respond to customer questions</li><li>Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders</li><li>Perform other duties as needed which may include cross-training in related positions</li></ul><p></p><p><b><br>
Job Requirements:
</b></p><ul><li>Administrative experience</li><li>Strong written and verbal communication skills</li><li>Detail-oriented with strong data entry skills</li><li>Positive Attitude</li><li>Team player who can work independently</li><li>General computer knowledge, including Microsoft Office</li><li>Typing skills are a plus</li></ul><p><b>
HVAC or Home Service experience a plus, but not required.<br>
</b></p><p></p><br>
<p><b>We are actively interviewing for this position - Apply today and our hiring manager will follow up!</b></p><p>
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!</p></div>

Customer Service Representative & Dispatcher

Intrepid

<div><p>As the <b>OCN Monitor/Escort Lead Dispatcher </b>, under general oversight and guidance from the Site Manager (SM) and Assistant Site Manager (ASM), you will provide supervision of others and provide day-to-day task management. May require detailed knowledge of local mission and site policies and SOPs. Responsible for supervising day-to-day operations of a team up to 20 Escorts. Uses experience and problem-solving skills to develop and improve processes, resolve conflicts, and ensures mission success. It is the Lead&rsquo;s duty to (in coordination with the SM and ASM) maintain a safe workplace, to ensure that site policies are followed, quality standards are met, and tasks are completed on time. As the OCN Monitor Lead, you must demonstrate skill in these areas and emphasize experience in related positions and activities. Perform other duties and responsibilities as assigned. Example: Vehicle control officer, In Country Liaison, etc&hellip;<br>
</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS:
</b></p><ul><li>Performs any duties assigned to support the mission.
</li><li>Have a thorough understanding of the duties and responsibilities of the Escorts.
</li><li>Ensure team of Escorts adequately execute monitoring of un-cleared personnel (LN/OCN) into areas and monitor personnel while performing work. Make on-the-spot corrections as required.
</li><li>Ensure Escorts are properly verifying LNs/OCNs personnel are logged in and out all and personnel counts are performed before and after they perform duties.
</li><li>Provide general supervision of team to ensure work is completed for the day and the work zone has been purged by trained Force Protection military personnel and all LNs/OCNs have exited base and/or returned to camps.
</li><li>Ensures all local base escorting policies are followed by your Team.
</li><li>Provide training as required to ensure Escorts fully understand and comply with site policies and Escort responsibilities.
</li><li>Consistently deescalate issues through communication in a professional and prompt manner.
</li><li>Must be capable of working in a fast-paced multi-discipline team environment with the ability to managing competing priorities to achieve team goals. Proven supervisory skills to include effective planning, organizing, directing and controlling with strong decision-making capabilities. Strong negotiation and conflict resolution skills to lead a team to consensus. Excellent communication skills &ndash; verbal, written and listening. Ability to interact with staff at all levels from LN/OCN to senior executives.
</li><li>Will use Land Mobile Radios, cell phones, laptop, and other devices to maintain contact and accountability of work activities.
</li><li>May have to work a multitude of shifts (nights, days, evenings)
</li></ul><p></p><p><b>EDUCATION &amp; EXPERIENCE:
</b></p><ul><li>Must have a High School Diploma or equivalent.
</li><li>Must have at least two (2) years of supervising ten or more personnel.
</li><li>Must have at least two (2) years of prior experience working overseas.
</li></ul><p></p><p><b>MINIMUM QUALIFICATIONS:
</b></p><ul><li>US Citizenship
</li><li>Valid US Passport (preferred)
</li><li>Physical (hard copy) valid US Driver's License with clean driving report
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
</li><li>Able to obtain and maintain a valid Residency Visa for Kuwait.
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul><p></p><p><b>TRAVEL </b>: 100%, Deployed Overseas
</p><p></p><p><b>SECURITY CLEARANCE: </b>NACI/Public Trust
</p><div><div><div><div><div><div><div><p><b>Intrepid Acquisition Holdings, LLC
</b></p><p><b>www.intrepidgs.com
</b></p><p></p><p>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
</p><p></p><p>Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br>
</p><p><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div></div></div></div></div></div></div></div>

OCN Monitor /Escort Lead Dispatcher

Fayette Heating & Air

<p>At Fayette Heating &amp; Air, we are looking for the right individuals who want to build a lifelong career in the HVAC &amp; Plumbing industry to join our team. It doesn&rsquo;t matter if you are brand new to the industry or you have been working in it for over 30 years. At Fayette, there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic, and a desire to learn. We offer competitive pay and industry-leading benefits. We are currently hiring a Dispatcher to join our team!</p><p>The primary role of the Dispatcher is to ensure that service technicians&rsquo; daily schedules run efficiently and that we meet client needs in a timely and professional manner. The Dispatcher will provide assistance to the Call Center and Service Departments by being fully engaged with the technicians and clients. This includes each technician receiving the appropriate call, monitoring each technician for any deviation from their set schedule, &amp; proactively reporting any issues disrupting the &ldquo;Flow of Schedule&rdquo; to the Dispatch Manager and Lead Dispatcher for assistance. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.</p><p><b>Pay Range:</b> $16.00 - $18.00 Hourly + Bonus Potential</p><p><b>Additional Compensation and Benefits:</b></p><ul><li>Affordable Medical, Dental, and Vision plans</li><li>401K with company match</li><li>Short- and Long-Term Disability plans</li><li>Accident &amp; Critical Illness Insurance is available</li><li>Free Life insurance</li><li>Pet Insurance</li><li>Paid Holidays</li><li>Paid Time Off</li><li>Opportunities for growth</li></ul><p><b>Responsibilities:</b></p><ul><li>It is the responsibility of the Dispatcher to ensure that any concern that is, or will impact, the technician's schedule is dealt with in a timely and urgent manner.</li><li>Determine the best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention.</li><li>It is imperative that the Dispatcher recognizes potential disruptions to the schedule and takes immediate action, including getting assistance from the Dispatch Manager and Lead Dispatcher, to prevent any unnecessary inconvenience to the technician or the client.</li><li>Help direct technicians to their next call as needed.</li><li>Communicate with clients to keep them updated with scheduling processes and hold tickets</li><li>Enter client data efficiently and accurately, paying attention to detail.</li><li>Act as a backup to other dispatchers and cover in their absence during lunch, breaks, sick time, and vacation.</li><li>Follow Daily Opening &amp; Closing Procedures. Make management aware of any service ticket issues identified.</li><li>Prioritizing tasks in order to meet tight deadlines within a fast-paced environment.</li><li>All other tasks assigned by the Dispatch Manager</li></ul><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.</p><p>Job Type: Full-time</p><p>Pay: $16.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?</li></ul><p>Experience:</p><ul><li>Dispatching: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Dispatcher

Durham School Services

<div><div><div><div><p>National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.</p></div><br>
</div>
<div><b>Responsibilities:</b></div>
<ul><li>Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
</li><li>Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.</li>
<li>Communicates all relevant details of driving assignments to drivers to ensure proper execution.</li>
<li>Assist drivers with routing directions and directs them to perform special services when required.</li>
<li>Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.</li>
<li>Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
</li><li>Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.</li>
<li>Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
</li><li>Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.</li>
<li>Maintains high compliance to dispatch standard operating procedures.
</li><li>Handles customer concerns and requests for information in an expeditious and professional manner.</li>
<li>Escalates unresolved issues to management as appropriate.</li>
<li>Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager</li>
<li>Other duties as assigned</li></ul><br>
<div></div>
<div>
Company name is: Durham School Services</div></div><br>
$37.00-$40.00<p></p><p><b><br>
Qualifications</b></p><p></p><div><br>
<ul><li>
High school diploma or GED</li>
<li>Previous dispatch experience is preferred;
</li><li>Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.</li>
<li>Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal &amp; telephone skills).</li>
<li>Ability to read and interpret documents and instructions from customers and other team members</li>
<li>Ability to perform work activities requiring cooperation and instruction</li>
<li>Ability to function in a fast-paced environment, under substantial pressure</li>
<li>Ability to work within the appropriate level of independence</li>
<li>Ability to problem solve</li>
<li>Ability to operate two-way and emergency radio systems</li>
<li>Ability to use office machines (fax, scanner, copier, zip drive, telephone system)</li>
<li>Ability to use Microsoft Office Program and computerized routing software.</li>
<li>Ability to work independently</li>
<li>Ability to read road and street maps</li>
<li>Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities</li>
<li>Bi-lingual abilities a plus</li><br>
</ul>
<p></p><div><p><i>We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.</i></p>
<p></p>
<p><i>National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.</i></p>
</div>
<div><i>At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
</i></div></div><div><p><i>National Express LLC&rsquo;s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer</i></p><br>
<p></p>
<p><i>
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.</i></p></div><br>
<div>
<div></div><div><b><i>Key Words</i></b> : Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit, CMF 88, 88M, 88N, 88Z</div><br>
<div>
</div><div><div>Company name is: Durham School Services</div></div></div></div>

Arepet Express

<div><b>Arepet Express, LLC is seeking to fill a Dispatcher position for our McAllen, TX location.</b><br>
<br>
<b>Position Summary</b><br>
<br>
Arepet Express, LLC provides transportation of sand for the oil field, which is a 24/7 service. The Dispatcher role is split into two 12-hour shifts, with 4 days on and 4 days off - night shift 5am to 5pm.<br>
<br>
The Dispatcher will act as the primary communication point for our drivers. The dispatcher will receive requests, transmit messages and track trucks. The dispatcher must be primarily an excellent communicator and able to remain calm and composed. The dispatcher must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.<br>
<b>
</b><br>
<br>
<br>
<b>Essential Duties and Responsibilities</b><br>
<br>
<ul><li>Contacts drivers to dispatch and deploy staff and vehicles based on order received.</li>
<li>Schedule loads while utilizing and maximizing driver hours and loaded miles.</li>
<li>Prioritize orders according to urgency and importance; utilizing resources effectively to meet the priorities.</li>
<li>Must be able to anticipate change and/or problems and reallocate resources efficiently.</li>
<li>Manage and adjust forecasted loads based on customer needs.</li>
<li>Must be able to confidently make good decisions under time constraints and take accountability for those decisions.</li>
<li>Use effective listening skills to gather information and/or to identify potential problems. Escalate information when necessary to management.</li>
<li>Manage and track driver logs, tickets and other documents.</li>
<li>Monitor the route and status of field units to coordinate and prioritize driver schedule</li>
<li>Provide Drivers with information about orders, traffic, obstacles and requirements</li>
<li>Enter data in computer system and maintain logs and records of calls, activities and other information</li></ul><br>
<br>
<b>Skills and Abilities</b><br>
<br>
<ul><li>Excellent verbal and written communication skills</li>
<li>Excellent interpersonal and customer service skills</li>
<li>Proficient in Microsoft Office Suite or related software</li>
<li>Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment</li>
<li>Must be self-motivated with strong attention to detail and high level of accountability</li>
<li>Basic understanding of clerical procedures and systems such as record-keeping and filing</li>
<li>Ability to work independently</li>
<li>Oil field experience preferred</li>
<li>Bilingual (Spanish) required</li>
<li>Knowledge of McLeod software preferred</li></ul><br>
<br>
<b>Education and Experience</b><br>
<br>
<ul><li>High School diploma, General Education degree (GED), or equivalent</li>
<li>Six months of experience in the transportation/trucking industry preferred</li></ul><br>
<br>
<b>Physical Requirements:</b><br>
<br>
<ul><li>Prolonged periods sitting at a desk and working on a computer, and telephone.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
<li>Must be available to work weekends.</li>
<li>Must be available to work day and night shifts.</li></ul></div>

Intralot

<div><div><div><div><div><p><b>Intralot, Inc</b>. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.</p><p>
Intralot offers a competitive benefits package that includes:</p><ul><li>
Medical, Dental &amp; Vision Insurance</li><li>
6% 401k Match</li><li>
Paid Holidays &amp; Vacation</li><li>
Paid Sick, Short/Long Term Disability</li><li>
Employee Assistance Program</li><li>
Maternity/Paternity Leave</li><li>
Discount Programs</li></ul><p><b>
RESPONSIBILITES</b></p><ul><li>
Track technician location to determine most efficient trouble and installation assignment</li><li>
Analyze, evaluate, and report traffic and performance data.</li><li>
Provide technical support to customers and call center personnel</li><li>
Dispatch FST based on retailer service requests</li><li>
Prioritize calls according to urgency and importance</li><li>
Use phone or computer to send crews, vehicles or other field units to appropriate locations</li><li>
Monitor the route and status of field units to coordinate and prioritize their schedule</li><li>
Provide field units with information about requests, traffic, obstacles and requirements</li><li>
Enter data in computer system and maintain logs and records of calls, activities and other information</li></ul><p>
 <b>REQUIREMENTS</b></p><ul><li>
High School diploma required. Associate&rsquo;s degree desired.</li><li>
1-3 years relevant working experience</li><li>
Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position</li></ul><p></p><p><b><i><br>
In</i></b><b><i>tralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran&rsquo;s status, or any other status protected by applicable law.</i></b></p></div></div></div></div></div>

Customer Service Dispatcher

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