chief service dispatcher

Allstate Security Services

<div>Headquarters - Security Dispatcher 
As a dispatcher, you will be entrusted with maintaining open lines of communication in high call volume environment. Your daily tasks will include but not limited to data entry, scheduling and providing customer service to employees and contractors. Your core skills and prior experience in a high call volume environment will contribute to your daily tasks.
Responsibilities<ul><li>
Answering incoming calls at high volumes</li><li>
Providing customer service to the business unit</li><li>
Provide adequate feedback to all callers.</li><li>
Collaborate with team to ensure communication compliance</li><li>
Maintain organization in your work area</li><li>
Input data and document calls.</li><li>
Display exceptional customer service and communication skills</li><li>
Must have exceptional experience with writing and reading daily activity reports</li><li>
Communicate employment guidelines</li><li>
Processing calling-outs</li><li>
Assigning staff coverage &quot;Scheduling&quot;</li><li>
Data entry- creating and submitting documents, reports, and other data requested</li><li>
Responding and sending emails, answering Text messages, checking voicemails, and scanning Documents</li><li>
Keeping accurate call record including notes.</li></ul>
Qualifications<ul><li>
Multi-tasking</li><li>
Efficiency with Microsoft office</li><li>
Scheduling</li><li>
Security experience is a plus</li><li>
Data entry</li><li>
High call volume experience</li><li>
Detail oriented</li><li>
Ability to problem solve</li><li>
Previous call center/dispatch experience</li></ul></div>

Headquarters - Security Dispatcher

ASSA ABLOY Group

<div></div><div><div><div>Door Systems ASSA ABLOY is seeking candidates for a Commercial Door Field Service Coordinator/Dispatcher in Naperville, IL.</div>
<div>
Door Systems ASSA ABLOY is a leading supplier of loading dock and door products and services in the Chicagoland area. With global product brands, we offer complete commercial, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. Door Systems ASSA ABLOY is part of the Industrial business segment within the ASSA ABLOY Entrance Systems division.</div>
<div>
A Commercial Field Service Coordinator Dispatcher plays a crucial role in the operations of companies that manufacture, distribute, install, or service commercial doors (e.g., overhead doors, fire-rated doors, security grilles). Their main responsibility is to coordinate the efficient scheduling and dispatching of service technicians or installation crews.</div>
<div>
Here are the key roles and responsibilities of a commercial door dispatcher:</div>
<div>
1. Scheduling and Dispatching</div>
<ul>
<li>Coordinate and assign daily routes for installation and service technicians.</li>
<li>Ensure the right personnel and equipment are dispatched based on job requirements.</li>
<li>Adjust schedules dynamically to handle emergency service calls or cancellations.</li>
</ul>
<div>2. Communication Hub</div>
<ul>
<li>Act as the main point of contact between the office, technicians, and customers.</li>
<li>Relay job details, updates, and instructions to field personnel.</li>
<li>Maintain professional and clear communication with customers regarding service status and timing.</li>
</ul>
<div>3. Work Order Management</div>
<ul>
<li>Create, manage, and close work orders in the system (e.g., using dispatch software).</li>
<li>Ensure all job-related documentation is completed accurately and on time.</li>
<li>Track parts, tools, and materials needed for specific jobs.</li>
</ul>
<div>4. Coordination and Logistics</div>
<ul>
<li>Organize transportation and delivery of materials to job sites if necessary.</li>
<li>Optimize route planning to reduce travel time and increase productivity.</li>
<li>Monitor job progress and technician location via GPS or dispatch software.</li>
</ul>
<div>5. Record Keeping and Reporting</div>
<ul>
<li>Maintain logs of daily dispatch activities and technician performance.</li>
<li>Track time on-site, job completion, and customer satisfaction.</li>
<li>Assist in generating reports for management.</li>
</ul>
<div>6. Customer Service Support</div>
<ul>
<li>Handle customer inquiries, complaints, and service follow-ups.</li>
<li>Schedule service calls and communicate estimated times of arrival.</li>
<li>Ensure a high level of customer satisfaction by resolving issues promptly.</li>
</ul>
<div>7. Problem Solving</div>
<ul>
<li>Quickly resolve unexpected issues such as technician delays, traffic problems, or equipment failures.</li>
<li>Make real-time decisions to keep jobs on schedule and avoid service disruptions.</li>
</ul>
<div>8. Compliance and Safety Awareness</div>
<ul>
<li>Ensure dispatching adheres to company policies, safety protocols, and industry regulations.</li>
<li>Coordinate with technicians to ensure they have appropriate safety gear and certifications.</li>
</ul>
<div>Skills and Tools Often Required:</div>
<ul>
<li>Software: Total Service, Google Drive, Monday.com.</li>
<li>Skills: Multitasking, attention to detail, communication, problem-solving, time management.</li>
<li>Knowledge: Basic understanding of commercial door types and installation processes is a plus.</li>
</ul>
</div><div><div>Job Type: Full-time</div>
</div>
<div><div>Benefits:</div>
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
</div><div><div>Experience:</div>
<ul>
<li>dispatching service technicians: 3 years (Preferred)</li>
</ul>
</div><div><div>Work Location: In person</div></div> 
<div></div>
<div>
We are the ASSA ABLOY Group 
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.</div>
<div>
As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</div>
<div>
As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div></div>

Field Service Coordinator/Dispatcher

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary<div>
Central Service Dispatcher 
 
Are you seeking an entrepreneurial, empowering workplace that allows you to: 
 
<ul><li>Develop a career track</li><li>Leverage your current skills while developing new skills</li><li>Work with an incredible team of people</li></ul> 
Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. 
 
DUTIES AND RESPONSIBILITIES 
Assist Central Service Manager in the following: 
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment 
Creating and monitor road mechanic&rsquo;s schedules. 
Creating and monitor receipt and maintenance schedules for company equipment. 
Review daily and weekly driver logs in accordance with company and DOT standards. 
Perform daily truck inspections in accordance with company and DOT standards. 
Work closely with other store locations in order to assist them in meeting their customer&rsquo;s equipment needs. 
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals. 
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution 
Provide adequate feedback to the Region or District PC&rsquo;s regarding the timely delivery and receipt of equipment. 
Follow Standard Operating Procedures. 
 
QUALIFICATIONS 
High School Education 
Working knowledge of the DOT Federal Motor Carrier Safety Regulations 
Customer Service &amp; Dispatch training a plus 
At least two years prior knowledge of the applications of various construction/industrial equipment. 
Working knowledge of the delivery area. 
Able to effectively communicate. 
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time 
 
This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. 
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer &mdash; Minority/Female/Disabled/Veteran and any other protected class.</div>
Base Pay Range: $56,304.00 - 77,418.00<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Central Service Dispatcher

NATIONAL LOGISTICS TEAM, LLC.

Position OverviewWe are seeking a reliable, professional Customer Service &amp; Dispacther to support our pallet manufacturing and logistics operations. This is a hybrid role responsible for customer service, dispatch coordination, and inside sales support. The ideal candidate is detail-oriented, customer-focused, and comfortable communicating with customers, drivers, and internal teams.Key ResponsibilitiesCustomer Service<ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Process orders, answer inquiries, and resolve issues in a timely manner</li><li>Maintain professional and relationship-driven communication</li></ul>Dispatch &amp; Logistics Support<ul><li>Assist with scheduling deliveries and pickups</li><li>Communicate with drivers, freight carriers, and internal production teams</li><li>Track shipments and proactively address delays or issues</li><li>Maintain accurate order and delivery records</li></ul>Sales &amp; Account Support<ul><li>Assist with quoting, order follow-ups, and customer retention</li><li>Identify upsell and additional service opportunities</li><li>Support existing accounts and assist with onboarding new customers</li></ul>Qualifications<ul><li>2+ years experience in customer service, dispatch, sales support, or logistics</li><li>Manufacturing, pallet, lumber, or transportation industry experience preferred</li><li>Strong communication skills (phone, email, customer interaction)</li><li>Organized, dependable, and able to manage multiple tasks</li><li>Comfortable with pricing discussions and customer follow-ups</li><li>Proficient in Microsoft Office (Excel, Outlook)</li><li>Bilingual English/Spanish preferred</li></ul>Job Type: Full-timePay: From $22.00 per hourBenefits:<ul><li>401(k)</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer service / Dispatcher: 4 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Customer Service / Dispatcher

Avolv3

Overview Join our dynamic team as a Customer Service Dispatcher, where you'll be the vital link ensuring seamless communication and coordination within our transportation and logistics operations. In this energetic role, you'll manage dispatching activities, coordinate freight movements, and provide exceptional support to drivers, carriers, and clients. Your expertise will help optimize delivery schedules, improve efficiency, and enhance customer satisfaction through proactive communication and precise data management. This position offers an exciting opportunity to be at the heart of our supply chain operations, driving success through your organizational skills and transportation knowledge.Duties<ul><li>Act as the primary point of contact for dispatching freight and coordinating transportation schedules using transportation management systems such as Oracle Transportation Management and SyteLine. </li><li>Utilize GPS and GIS tools to monitor vehicle locations, optimize routes, and ensure timely deliveries. </li><li>Communicate effectively with drivers, carriers, and internal teams via multi-line phone systems while maintaining professional phone etiquette. </li><li>Enter accurate data into systems like AS400 and transportation management platforms to track shipments, delivery statuses, and freight details. </li><li>Coordinate shipping &amp; receiving activities, including freight pickup, delivery scheduling, and warehouse logistics. </li><li>Manage fleet operations by monitoring vehicle availability, maintenance schedules, and compliance with transportation regulations. </li><li>Analyze operational data to identify opportunities for process improvements in logistics, dispatching efficiency, and supply chain workflows.</li></ul>Qualifications<ul><li>Strong knowledge of transportation management systems (TMS), Oracle Transportation Management, and logistics software such as SyteLine or AS400. </li><li>Experience with GPS tracking, GIS mapping tools, and transportation planning techniques. </li><li>Excellent communication skills with a focus on clear verbal and written interactions; proficient in phone etiquette. </li><li>Demonstrated analysis skills to interpret data related to freight movements, fleet management, and supply chain performance. </li><li>Ability to perform accurate data entry with high attention to detail in systems like Oracle TMS or AS400. </li><li>Familiarity with shipping &amp; receiving procedures, freight documentation, and 3PL (third-party logistics) operations. </li><li>Multitasking capability using multi-line phone systems while maintaining professionalism under pressure. This role is ideal for candidates passionate about logistics who thrive in fast-paced environments where proactive problem-solving makes a real difference!</li></ul>Pay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Dispatcher

Redline courier

NIGHT SHIFT DISPATCH SPECIALIST &mdash; Redline Courier | Valencia, CAAre you a sharp, detail-driven dispatcher who thrives when the sun goes down? Redline Courier, an award winning courier company with 20+ years of excellence is looking for a Night Shift Dispatch Specialist to join our elite team.PAY: $20.00 &ndash; $23.00/hour depending on experienceSCHEDULE: Friday &ndash; Tuesday, 5:30 PM &ndash; 2:00 AMBENEFITS: Full Medical, Dental &amp; Vision━━━━━━━━━━━━━━━━━━━━━━━━━━THE ROLEYou'll be the command center for our evening operations &mdash; coordinating drivers, fielding calls from high-profile clients, processing orders, and ensuring every delivery hits its mark. This is a fast-paced, high-impact role for someone who loves logistics and takes pride in keeping things running like clockwork.WHAT YOU'LL DO<ul><li>Coordinate and optimize nightly delivery routes for our driver fleet</li><li>Handle inbound calls from VIP clients with professionalism and speed</li><li>Schedule appointments, process orders, and manage real-time logistics</li><li>Communicate proactively with drivers to ensure on-time delivery</li><li>Protect the confidentiality of all client and company information</li></ul>WHO YOU ARE<ul><li>1+ year of professional dispatching experience (required)</li><li>Exceptional phone presence and customer service skills</li><li>Strong computer proficiency &mdash; you navigate systems with ease</li><li>Master multitasker who stays cool under pressure</li><li>Self-directed with sharp organizational skills</li><li>Team player who also thrives working independently</li><li>Energetic, personable, and reliable</li></ul>━━━━━━━━━━━━━━━━━━━━━━━━━━ABOUT REDLINE COURIERBased in Valencia, CA, Redline Courier has been delivering outstanding client service for over two decades. We're an award-winning company known for reliability, speed, and a culture that rewards A-players. If you want to be part of a team that sets the standard &mdash; not follows it &mdash; we want to hear from you.Apply now and own the night.Job Type: Full-timePay: $20.00 - $23.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Overnight Dispatcher/Customer Service

Sunset Air

For over 45 years, Sunset Air, Inc. has proudly served the South Puget Sound and Southwest Washington regions with high-quality heating and air conditioning services. As a third-generation family-owned and operated business&mdash;and one of the largest HVAC companies in the region&mdash;we care deeply about our community, our customers, and our employees. Our reputation has been built by the dedication and professionalism of our team.Job DescriptionThe Residential Dispatcher is responsible for coordinating daily service operations for residential HVAC technicians. This role manages incoming customer requests, schedules service calls, dispatches technicians, and ensures clear communication between customers, technicians, and internal departments. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesCustomer Calls and Service Requests<ul><li>Answer incoming customer calls promptly and professionally.</li><li>Respond to web submissions via phone or email.</li><li>Gather relevant customer information including name, address, and issue details.</li><li>Accurately document all customer interactions and service requests in the system.</li></ul>Dispatching and Technician Coordination<ul><li>Assign service requests to technicians based on availability, location, expertise, and workload.</li><li>Communicate job details, service issues, and urgency to technicians.</li><li>Provide technicians with updates regarding schedule changes, delays, or additional job information.</li><li>Maintain open communication with technicians throughout the day.</li></ul>Work Orders and Scheduling<ul><li>Create detailed work orders for each service request.</li><li>Include customer information, issue description, technician assignment, and any special instructions.</li><li>Check parts received and schedule pending repairs once materials are available.</li><li>Maintain accurate scheduling and service documentation.</li></ul>Customer Experience<ul><li>Encourage customers to leave online reviews following completed service calls.</li><li>Provide clear instructions on how customers can submit a review.</li><li>Monitor and track review activity as part of customer experience improvement.</li></ul>Team and Department Coordination<ul><li>Relay customer feedback, additional instructions, or service updates to technicians.</li><li>Coordinate with other internal teams when projects or follow-up work require collaboration.</li><li>Ensure smooth communication between dispatch, service teams, and internal departments.</li></ul>Leadership and Team Collaboration<ul><li>Work closely with the dispatch supervisor and service manager.</li><li>Seek guidance on escalated issues or complex scheduling situations.</li><li>Communicate operational challenges and recommend improvements when identified.</li></ul>Qualifications<ul><li>Previous dispatching, scheduling, or administrative coordination experience preferred.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent communication and customer service skills.</li><li>Ability to work effectively in a fast-paced environment.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency with computer systems and Microsoft Office (Excel, Word, Outlook).</li><li>Ability to work independently and as part of a team.</li></ul>Job Type: Full-timePay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Lacey, WA 98503 (Required)</li></ul>Ability to Relocate:<ul><li>Lacey, WA 98503: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Residential Service Dispatcher

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