child and family services specialist

State of Missouri

<div>Job Summary - Why you&rsquo;ll love this position
Job Location: The base location is Miller or Morgan, Camden, Laclede County.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift, or time-of-service pay).
The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.
Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services &ndash; Children&rsquo;s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us!
Responsibilities - What you&rsquo;ll do
<ul><li>Establish and maintain collaborative relationships with partnering agencies who serve children and families;</li>
<li>Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment;</li>
<li>Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues;</li>
<li>Represent Children&rsquo;s Division during court hearings and other meetings related to case work.
</li><li>Respond to the needs of children in their homes and throughout the community, providing transportation, if needed.</li>
<li>Other duties as assigned.
</li></ul>Qualifications - All you need for success
<ul><li>Associate Social Services Specialist:
High School Diploma or High School Equivalent and Four or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. OR
Bachelor&rsquo;s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (Substitutions allowed)</li>
<li>Social Services Specialist (II):
High School Diploma or High School Equivalent and Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. OR
Bachelor&rsquo;s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, One or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license.</li>
<li>Social Services Specialist (III):
High School Diploma or High School Equivalent and Six or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. OR
Bachelor&rsquo;s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, Two or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license.
(A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)).</li>
</ul>(Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant)
Preferred Qualifications:
<ul><li>Ability to work a combination evening/weekend shift
</li><li>Excellent problem-solving and time management skills</li>
<li>Excellent oral, written and interpersonal communication skills</li>
<li>Availability to be in the &ldquo;on call&rdquo; rotation one weekend a month.</li>
<li>Ability to travel throughout the State of Missouri as needed</li>
</ul>Job Details - More reasons to love this position
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
CD-HR@dss.mo.gov
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.</div>

Associate/Social Services Specialist (I/II/III)

Youth Villages

<div>For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.
As a national leader in children&rsquo;s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works &mdash; partnering with others to expand our impact and advocate for meaningful, lasting change.
We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters&mdash; helping children and families live successfully. 
For more information, please visit www.youthvillages.org

Program Overview:
Youth Villages&rsquo; Treatment Foster Care program provides evidence-based, intensive in-home treatment for youth in foster care while supporting foster parents and advocating for the best interests of each youth. The program serves children and adolescents (ages 0 to18) who have experienced trauma, abuse, or neglect, and may have behavioral and mental health needs.
Our parent-centered treatment model promotes positive change across home, school, community, and peer environments &ndash; all while working diligently to achieve family reunification whenever possible or finding permanency through adoption. Foster families and youth receive comprehensive support through weekly in-person sessions and access to 24/7 on-call support from highly trained, trauma-informed Foster Care Specialists.
Essential Duties and Responsibilities:
The PRN Foster Care Specialist:<ul><li>
Carries a reduced caseload</li></ul><ul><li>
Provides services to the entire family&mdash;not just the identified youth&mdash;to build trust and support treatment alignment</li><li>
Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills</li><li>
Provides on-call crisis support to the youth and family (schedules vary by location)</li></ul><ul><li>
Completes accurate and timely documentation in an electronic medical record system (EMR)</li><li>
Performs other duties as assigned</li></ul>
Additional Information:
<ul><li>Schedule is flexible and non-traditional as it is based around the availability of youth and families served.</li><li>
Applicants must possess a current, valid driver&rsquo;s license, an automobile for work purposes, and proof of auto insurance.</li><li>
Community-based staff will be reimbursed for applicable mileage.</li></ul>
Salary:
Pay is $20 - $22 per hour based on education
Qualifications:<ul><li>
Master&rsquo;s degree in a social services discipline (required)<ul><li>
Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)</li></ul></li><li>
Experience with the Foster Care System (preferred)</li><li>
Experience with counseling adolescents in a clinical setting (preferred)</li><li>
Strong organizational skills and attention to detail</li><li>
Excellent written, verbal, and oral skills</li><li>
Ability to manage multiple priorities simultaneously</li><li>
Basic computer knowledge</li><li>
Ability to maintain a flexible schedule</li></ul>

Youth Villages Benefits<ul><li>
Medical, Dental, Prescription Drug Coverage and Vision</li><li>
401(k)</li><li>
Time off:
</li><li><ul><li>2 week paid vacation (full-time) / 1 week paid vacation (part-time)</li><li>
12 paid sick days per year</li><li>
11 paid holidays</li></ul></li><li>
Paid Parental Leave</li><li>
Mileage &amp; Cell Phone Reimbursement (when applicable)</li><li>
Tuition reimbursement and licensure supervision</li><li>
Growth &amp; development through continuous training</li><li>
Clinical and administrative advancement opportunities</li></ul><ul><li>Benefits are excluded for variable status employees.</li></ul>

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.</div>

PRN Foster Care Specialist

State of Nevada

<div></div><div><div><div>***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
</div>
</div><div><div><h2 class="jobSectionHeader">Job Summary</h2></div>
<div>DIVISION OF CHILD AND FAMILY SERVICES is recruiting for a Casework Management Specialist 3 in the Winnemucca Child Welfare Office. Under supervision, incumbents determine social service needs of clients, develop appropriate solutions and case plans, and provide ongoing case management services. Incumbent provides child welfare services to children and families to develop and implement a case plan that presents intervention strategies to meet the child's needs; ensures children have their medical, mental health and educational needs met; provides strength-based family centered case management services to families that promote the safety and well-being and permanency of children, including home visits, monitoring services, report preparation and record keeping. Incumbents receive training in performing the duties outlined in the series concept. 
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 
 
Casework Management Specialists provide casework services and service coordination for children, vulnerable and/or older adults, and their respective families and may be assigned to one of many specialized programs and/or facilities where duties may be performed in the home and/or any similar residential setting.</div>
<div><h2 class="jobSectionHeader">Essential Qualifications</h2></div>
<div>Bachelor's degree from an accredited college or university in early childhood education, special education, human growth and development, criminal justice, psychology, counseling, social work, sociology, gerontology, or closely related social science or human services related field and two years of professional experience providing casework services specific to children, adults, families, or vulnerable and/or older adults in a health and/or human services setting; OR one year of experience as a Casework Management Specialist II or Social Worker II in Nevada State service; OR an equivalent combination of education and experience above the Bachelor's degree level as described above.</div>
<div><h2 class="jobSectionHeader">Job Duties</h2></div>
<div>Develop, manage, and implement case plans and safety plans by interviewing the client, family members, collaterals, court stakeholders and care providers to support the safety, permanency, and well-being of assigned clientele; on a continuing basis, assess individuals/clients using agency approved assessment tools to evaluate, identify and determine social service needs and advise clients of their service related rights and responsibilities; identify goals and develop strategies based on established objectives and available resources; review client&rsquo;s history, report observations and recommend changes; remediate deficits and provide intervention strategies; assist care providers in learning techniques to enhance the care provider/client relationship; evaluate the effectiveness of the plan in meeting the client, family and care provider needs; utilize evidence based practices to bring about change behavior to ensure client goals are accomplished; review plan with client and family/care provider and revise as needed. 
 
Monitor client and family progress; develop, identify, obtain, coordinate, monitor and evaluate resources and services to meet client and family/care provider needs; make referrals to other service providers and community resources; assist clients in obtaining financial assistance as appropriate; coordinate services with outside agency service providers; consult with other clinicians, social workers, medical personnel, vendors, contractors, school districts, courts, other public agencies, community organizations, law enforcement and professionals in the legal system to exchange information; serve as motivator and negotiator to arrange and resolve service delivery issues; utilize crisis intervention to manage angry, hostile or combative clientele. 
 
Conduct assessments, have contact with children, vulnerable and/or older adults, and their respective families and perform home visits using motivational interviewing; monitor follow-up services specified in the case and/or safety plan; arrange, assist, and/or provide transportation for clients to various appointments and community assistance services as necessary; prepare reports for court on family function recommendations; monitor providers to ensure services are provided; monitor quality of the living environment; train care providers as necessary as outlined in the approved agency provider standards; review billing forms for accuracy of services provided, assist clients with applying for program(s) and/or ongoing eligibility requirements. 
 
Adhere to all regulatory and agency standards for documentation; document case activities, client contact and progress in case records; prepare and submit a variety of written reports related to the evaluation of clients and services provided and evaluation to courts and other federal and State agencies; provide information to treatment/service team members, other professionals, family members, care providers, administrators, and judiciary; prepare correspondence and submit forms and documentation as required. 
 
Participate in multidisciplinary teams and attend staff, committee, task force and/or other scheduled meetings to discuss and provide input concerning critical client issues and problems; meet with professionals in local communities to develop program awareness and partnerships; may attend and participate in in-service training, workshops, seminars, and continuing education programs to enhance knowledge, skills and abilities related to job performance. 
 
Perform related duties as assigned. 
 
Under general supervision, incumbents perform the full range of duties as described above.</div> 
<div><h2 class="jobSectionHeader">Knowledge, Skills, and Abilities</h2></div>
<div>This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. 
 
Knowledge of: applicable federal and State laws and regulations and agency policies, practices and procedures regarding human characteristics which indicate dysfunction; developing, implementing and managing case and safety plans for children, vulnerable and/or older adults, and their respective family members; motivational interviewing techniques and Stages of Change Theory; clients rights and confidentiality laws; court procedures. 
 
Skill in: maintenance of accurate case management records and entry of case management data into assigned database. 
 
Ability to: take decisive action to protect vulnerable at risk clients; apply advanced case work methods and principles; remain calm, think clearly and act professionally and decisively while dealing with stressful situations and/or difficult clients; conduct home visits; supervise child/parent visits; testify in court proceedings; prepare periodic and permanency reports and comprehensive recommendations to court system; monitor compliance with court orders. 
 
Recruiter Contact Information: Victoria Sheehan - Torisheehan@admin.nv.gov</div> 
</div><div><div>The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.</div></div></div>

CASEWORK MANAGEMENT SPECIALIST 3 - WINNEMUCCA

A Blessing of Hope

<div>Job description 
Are you passionate about making a difference in families' lives? Do you love working with kids and partnering with parents on their journey to become the best they can be? If so, we want you on our team! 
At A Blessing of Hope Family Services, we&rsquo;re committed to reunifying families across Nebraska and Colorado and empowering parents and children to thrive. We&rsquo;re looking for Family Service Specialists who are positive, compassionate, and driven to help families in need. With us, you&rsquo;ll find a company culture built on support, encouragement, and appreciation for the hard work you do! 
As a Family Service Specialist, you will supervise visits in the client home, community during the evenings (2pm-8pm) and regularly at least one weekend day each week. The Families we serve have had children removed from the home and placed into the child welfare system due to allegations of abuse and/or neglect. 
During these supervised visits, you will provide engaging parenting skills assistant, help to strengthen a family&rsquo;s bond, and in the moment redirection and parent coaching in order to promote the safe and successful reunification of families.

You will be an advocate for the families, setting goals with the assistance of the caseworker and families, documenting progress, reporting any concerns of alleged abuse/neglect, testifying in court as needed, and providing transportation for the children and families we serve. 
What You'll Do
<ul>
<li>Support Family Goals: Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.</li>
<li>Visit Facilitation &amp; Transport: Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.</li>
<li>Documentation: Maintain accurate and unbiased reports of each visit.</li>
<li>Resource Assistance: Help families find and apply for resources that support their path to reunification and well-being.</li></ul> 


Why You&rsquo;ll Love Working with Us
<ul>
<li>Compensation: Starting at $25 per hour</li>
<li>Mileage Reimbursement: 30 cents per mile</li>
<li>Hours: Wednesday &amp; Friday 2-8 pm; Saturday or Sunday 8am-8pm</li></ul> 


What We're Looking For
<ul>
<li>Reliable Transportation to safely transport children and meet families. Valid insurance and drivers license required.</li>
<li>Clear Communication: able to read, write and speak Spanish fluently and strong documentation skills.</li>
<li>Positive Rapport with families to build trust and provide meaningful support.</li>
<li>Education: Preferred Bachelor&rsquo;s degree in a Human Services field , But NOT Required!(Social Work, Psychology, Human Services, Counseling, etc).</li>
<li>Experience: Prior experience working with kids, crisis intervention and conflict resolution, and knowledge of child development and the child welfare system</li>
<li>Age Requirement: Candidates must be at least 21 years old.</li>
<li>Background &amp; Driving Record: Clear criminal history and a driving record with no more than three points assessed.</li>
<li>Communication &amp; Writing Skills: Strong written communication skills for accurate and unbiased documentation, as well as excellent verbal communication skills via phone and email.</li></ul> 


Ready to make a meaningful impact in families' lives? Apply today and join a team where you&rsquo;ll feel appreciated and supported every step of the way! 
Responsibilities:

This role will be working with families to provide direction, coaching, and motivation to achieve the goals set by DHHS, and the court.
<ul>
<li>The focus for Family Support Specialists is supervising the protection and safety of the child and adult participants.</li>
<li>Maintain consistent and open communication with the DHHS, and your manager about your work with the families.</li>
<li>Build great rapport with the families we serve.</li>
<li>Ensuring that professional working relationships are created with families within your scope of duties and training.</li>
<li>Submit written incident reports within 24 hours and submit service documentation and mileage for all cases within 36 hours of providing the service with families.</li>
<li>Transport children and families to and from visitations.</li></ul> 


Join our team and help make a positive impact on the lives of families! 
Job Types: Part-time 
License/Certification:
<ul>
<li>Driver's License (Required)</li></ul></div>

Bilingual Spanish Speaking Family Support Specialist - PT Weld Co., CO

Childtime Learning Centers

<div>This is more than just a daycare job. It&rsquo;s a journey, where you learn, grow, thrive&mdash;and play&mdash;every day. Working at a childcare center is something special.

The Child Care Cook, Food Specialist, is responsible for overall food preparation for the school&rsquo;s enrolled children. This role should be able to adapt to menu changes and meet meal and snack schedules.

As a Food Specialist, you will be:
<ul>
<li>At home in the kitchen! Create home-style, nutritional meal plans in the boundaries of their school's menu and budget, as well as state and federal requirements. Prepare meals/snacks for children and staff and distribute food to the classrooms.</li>
<li>Focused on health and safety! Follow the daily menu provided by the Director which incorporates USDA, licensing, and/or health department regulations.</li>
<li>Organized! Maintain inventory of food and supplies and order more when needed.</li>
<li>Helpful! Assist in classrooms as needed as an Assistant Teacher/Floater.</li>
</ul>
Job Requirements:
<ul>
<li>Work experience in cooking and/or food preparation for multiple individuals in a childcare facility, preferred.</li>
<li>A willingness to learn and adhere to all current state and local regulations.</li>
<li>Flexibility as to the hours and schedule of work.</li>
</ul><div>Learning Care Group, Inc. is North America&rsquo;s second-largest for-profit childcare provider and a leader in early childhood education. We offer specialized programs for children from 6 weeks to 12 years, delivered through our unique family of brands. Our commitment to excellence drives us to create cutting-edge facilities, equipped with advanced technology and expertly crafted curriculum designed by our in-house Education team.</div> 
<div>
 
</div><div>Our Promise
</div>
<div>We strive to make a meaningful impact on every child, their families, and the communities we serve. From infants to school-age students, our comprehensive, research-based curriculum supports holistic child development in a safe, nurturing, and engaging environment. As experts in childcare and early education, we prepare children for school, instill a lifelong love of learning, and build a strong foundation for their future success</div></div>

Daycare Center Cook - Childtime, North Horne

Canopy Children's Solutions

<div>Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi&rsquo;s most comprehensive nonprofit provider of children&rsquo;s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:
<ul>
<li>The voice of our children and families always comes first</li>
<li>Relationships matter and our differences make us stronger</li>
<li>We take great joy in service to others</li>
<li>Our families and our communities deserve our very best</li>
</ul>
Canopy has been recognized as a Great Place to Work&reg; for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025&ndash;2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:
<ul>
<li>Competitive Compensation</li>
<li>403b Retirement Plan with Match</li>
<li>Medical, Dental, Vision Insurance</li>
<li>PTO/Vacation</li>
<li>Employee Wellness Program and Counseling Services</li>
</ul>
Position Overview:
<ul>
<li>The Community Support Specialist (CSS) is a vital care service based on the individual needs of children and their families.</li>
<li>The CSS is responsible for delivering an array of accommodating community services, assessing and linking children and families with social, educational, vocational, and recreational services.</li>
<li>Collaboratively working with children and families, the CSS provides precise, measurable and individual services that focuses on the child&rsquo;s and family&rsquo;s abilities to assimilate within their community as well as to identify and access community services.</li>
<li>Since the CSS is an integral resource for children, families and their communities and because it reflects Canopy Children&rsquo;s Solutions core values, the work functions are comprehensive and include, but are not limited to, identifying and accessing needed community services, implementing evident-based practices specific to individual children and families, connecting them within their communities and tracking their progress.</li>
<li>This role in the PMHC also supports the clinic by answering incoming calls; greets and directs visitors who enter the CBHS Outpatient Clinic; takes and processes payments from clients. Additional responsibilities include assisting with the verification of benefits for new clients, scheduling follow-up appointments at client check-out, supporting the Clinic Manager, and Outpatient Clinic staff as needed.</li>
</ul>
Job Responsibilities:

Community Supports
<ul>
<li>Assists children and families to gain access to needed community support services including, but not limited to, education, medical, social, vocational, recreational, therapeutic and other social services.</li>
<li>Assess the strengths and service needs of the children and families.</li>
<li>Develop specific, measurable, individualized interventions and services to meet needs and measure progress.</li>
<li>Provides transportation for families in a safe and responsible manner.</li>
<li>Directs services in the home, school and community whenever possible.</li>
<li>Provides and coordinates social services that are child focused and build on the family and community strengths.</li>
<li>Provides crisis intervention services as needed within the scope of role and competency.</li>
<li>Develop and maintain a comprehensive, up-to-date community support resource manual.</li>
</ul>
Professional Standards
<ul>
<li>Implement service interventions based on the ISP and documents in CareLogic.</li>
<li>Implement evidence-based practices and interventions when possible.</li>
<li>Complete necessary documentation for each child and family based on program guidelines including CSS notes and support implementation plans in a timely manner.</li>
<li>Demonstrate flexibility and work with the family based on the family&rsquo;s schedule.</li>
</ul>
Administrative Support
<ul>
<li>Attends weekly staff meetings.</li>
<li>Works in collaboration with supervisor, therapist, and other Canopy Children&rsquo;s Solutions staff to monitor progress.</li>
<li>Assist with aftercare planning to ensure referrals are made, appointments are made, and services are available/accessible.</li>
<li>Sits in on telehealth/telepsychiatry during scheduled times.</li>
<li>Schedules medical appointments for families when needed.</li>
<li>Relays changes in medical information including medicine changes to the PMHC nurse.</li>
<li>Assures any new psychotropic medications have a release signed by the guardian consenting to the medication prescribed.</li>
<li>Other duties as assigned.</li>
</ul>
Required Qualifications
<ul>
<li>Minimum of Bachelor&rsquo;s degree in social work or related field and at least two (2) years of experience working directly with children and families.</li>
<li>Must meet the minimum requirements to be certified through the Mississippi Department of Mental Health as a Community Support Specialist.</li>
<li>Must demonstrate competence implementing evident-based practices, best practices working with children and families.</li>
<li>Must demonstrate competence in completing reports related to payment for services provided.</li>
<li>Computer skills required.</li>
<li>Must be at least 21 years of age, have a valid Mississippi driver license, a good driving record, proof of legally appropriate auto liability insurance, and must be willing to use personal vehicle, as needed, for agency business</li>
</ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Community Support Specialist - MYPAC - Jackson, MS

Hendall Inc.

<div>OVERVIEW
Hendall Inc., a mission-focused professional services firm based in Rockville, MD, is seeking a compassionate and detail-oriented Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist unaccompanied alien children (UAC), their sponsors, and related parties.
This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. We are offering full-time and part-time roles which include nights, weekends, and holidays. Candidates must be available to work in either El Paso, TX or Rockville, MD.
DUTIES<ul><li>
Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers</li><li>
Communicate effectively in English and Spanish</li><li>
Maintain professional judgment, especially during crisis calls</li><li>
Respond to calls promptly</li><li>
Manage and de-escalate calls from individuals in crisis</li><li>
Triage calls for appropriate responses, referrals, and documentation</li><li>
Provide case management/referral services</li><li>
Apply quality standards to all calls and meet program deadlines</li><li>
Work with stakeholders, including legal service providers and court officials</li><li>
Assess changes affecting child safety and make referrals to officials</li><li>
Follow protocols and policies in call handling including post-call documentation</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.</li><li>
At least 1 year of child welfare experience.</li><li>
Bilingual in English and Spanish.</li><li>
Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.</li><li>
Comfortable learning new systems and working with case management software.</li><li>
Exceptional verbal and written communication skills.</li><li>
Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Prior call center experience, especially in behavioral health or child/family services.</li><li>
Familiarity with Federal government programs that support UAC.</li><li>
Working knowledge of trauma-informed care principles and best practices in crisis intervention.</li></ul>
ADDITIONAL INFORMATION<ul><li>
This is an onsite role located in our secure El Paso, TX and Rockville, MD facilities. Remote/virtual work is prohibited.</li><li>
As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations.</li><li>
A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.</li><li>
U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance</li></ul>
Salary Range: $18.00 per hour plus $5.09/hour health and welfare benefit
For a complete listing of benefits, please visit our careers page at www.hendall.com/careers
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Call Center Specialist

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