child support specialist

ND Department of Health and Human Services

<p>Summary of Work<br/></p><p>Roughrider North Human Service Zone - Child Protection Support Specialist - Dickinson, ND<br/></p><p><b>*May be eligible for a recruitment bonus of up to one month's salary</b>*<br/></p><p>This position offers a Monday-Friday schedule with no on-call, no weekends, no client contact, and no field work.<br/></p><p>Roughrider North Human Service Zone is seeking a dedicated and passionate Child Protection Support Specialist for the Child Welfare Team to support Child Welfare Services. This position is an excellent opportunity for individuals interested in learning child protection work from the ground up while supporting Child Welfare professionals. Our mission is to serve children and families by providing advocacy, resources, and education while promoting stability and community connections.<br/></p><p>This position plays a critical role in supporting Child Protection Services by ensuring documentation and case records are accurate, thorough, and compliant with policy.<br/></p><p>Child Protection Support Specialist duties include but are not limited to:<br/></p><p>Document CPS assessments<br/>Complete appropriate documentation for reports of suspected abuse/neglect completed by an assigned CPS worker utilizing tools gained through training &amp; policy.<br/>Transcribe interviews with children, parents, collaterals, educators &amp; other professionals or supports that regularly interface with families, into written form.<br/>Using information provided by the CPS worker, effectively translate parent's protective capacities &amp; children's vulnerability into the appropriate document.<br/>Understand present &amp; impending danger &amp; plans to mitigate danger, including in home safety plans, out of home safety plans, and foster care placement to be able to document that appropriately where needed.<br/>Complete necessary paperwork in accordance with law &amp; policy in a timely, accurate, and professional manner. Be flexible to shift priorities as needed in accordance with timeliness.<br/></p><p>To succeed in this position, you must have a passion for serving others and a commitment to making a positive impact. Strong organizational and time management skills are essential, along with the ability to communicate effectively with diverse populations. A thorough understanding of program policies and laws is required, as well as proficiency in various software and database applications with a willingness to learn new technology. Attention to detail, strong decision-making abilities, and strict adherence to state and federal regulations are critical.<br/></p><p>To be considered for this position, you must have a bachelor's degree in one of the following areas: social work, psychology, sociology, counseling, human development, education, human services, child development and family science, behavioral health, nursing (bachelor level degree) or criminal justice.<br/></p><p>Applicants who will complete their bachelor's degree by June are encouraged to apply.<br/></p><p>Must maintain valid driver's license and auto insurance.<br/></p><p>The successful applicant must pass a standard background, motor vehicle, and criminal record check.<br/></p><p>Working for Roughrider North Human Service Zone:<br/>Roughrider North Human Service Zone partners with the Department of Health and Human Services and Billings County to deliver child welfare safety and program protocols and provides employees with the excellent benefits and employment packages offered by Billings County as a Billings County employee.<br/></p><p>Roughrider North Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package (ND PERS).<br/></p><p>Employees enjoy 10 paid holidays, as well as earning both annual leave and sick leave days.<br/></p><p>About Team ND<br/></p><p>&quot;Far and away the best prize life offers is the chance to work hard at work worth doing.&quot; - Theodore Roosevelt<br/></p><p>Application Procedures<br/></p><p>Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).<br/></p><p>Applicants must be legally authorized to work in the United States. The Department of Health &amp; Human Services does not offer or provide sponsorships.<br/></p><p>This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify<br/></p><p>A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.<br/></p><p>For more information about the position or if you need an accommodation, please contact Lisa Giese at 701.456.3920 or by email at lmgiese@nd.gov or Kristin Smilie by phone at 701.456.3926<br/></p><p>Employing Unit: ND HHS - Roughrider North Human Service Zone<br/></p><p>TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)<br/></p><p>If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.<br/></p><p>Equal Employment Opportunity<br/></p><p>The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.<br/></p><p>As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.<br/></p><p>Benefits:<br/></p><ul><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul><p>Work Location: In person<br/></p>

Child Protection Support Specialist

State of Vermont

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
Office of Child Support Contact Center Specialists require extensive customer service skills including patience, empathy, de-escalation skills and the ability to multitask proficiently withinmultiple computer systems simultaneously to deliver information in an accurate and professional manner while documenting cases appropriately. The position may encounter angry and emotional customers.</div><br>
<div></div>
<div>
This position will:</div>
<ul>
<li>Assist customers in processing online payments.</li>
<li>Advise custodial parents, generally, on procedures for securing or enforcing child support orders, non-custodial parents on their payment obligations and assists employers with wage withholding, remittance and medical support instructions according to state and federal law.</li>
<li>Advise other OCS sections on needed adjustments of individual cases.</li>
<li>Assist the supervisor in providing training to new Contact Center Specialists.</li>
<li>Perform related duties as required.</li>
</ul></div></div><div><div><div><b>Who May Apply</b></div>
</div><div><div>
This position,<b> OCS Contact Center Specialist (Job Requisition #54663)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Shannon Hill at shannon.hill@vermont.gov.<br>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div><br>
<div></div>
<div>
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.</div></div></div><div><div><div><b>
Class Definition</b></div>
</div><div><div>
The work of a OCS Contact Center Specialist impacts the lives of children and families across the State of Vermont and potentially nationally and internationally. The Office of Child Support is federally mandated to provide holistic, family-centered, trauma-informed services. Thus, in this role, impartiality, equity, empathy, and procedural justice are key. Furthermore, Child support law is challenging and ever-changing. It requires adaptability, openness and flexibility. This role includes Informational, problem solving, and crisis intervention work at a paraprofessional level for the Office of Child Support Services, Department for Children and Families of the Agency of Human Services. All employees of the Agency of Human Services adhere to four key practices: customer service, holistic service, strengths-based relationships and results orientation. Assist with the administrative duties of the unit. Assist the supervisor of the customer response unit and be available for questions from other representatives when the supervisor is unavailable. Duties are performed under the supervision of the Child Support Customer Services Supervisor.</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Duties are performed in a standard office setting with most time being spent on the telephone. Conversations with hostile and emotionally distraught people may be expected.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
Associate's degree in administration, business or office related fields.</div>
<div>
OR</div>
<div>
Completion of a vocational/technical training program in business, office occupations or related area AND one (1) year or more of office clerical experience INCLUDING record keeping or working with data bases AND one (1) year or more of direct client contact.</div>
<div>
OR</div>
<div>
Two (2) years or more of office clerical experience INCLUDING record keeping or working with data bases AND one (1) year or more of direct client contact.</div></div></div><div><div><div><b>
Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

OCS Contact Center Specialist

Manitowoc County

<div><p>Manitowoc County is seeking a Case Manager for their Child Support Department. Under the general supervision of the Child Support Director, performs duties relating to the child support program which are relative to the establishment, enforcement and collection of child support and medical support payments. This position:</p>
<ul><li>
Conducts inquiries and interviews to assess absent parents&rsquo; ability to provide child support and medical insurance coverage on intrastate cases. Locates absent parents in order to enforce existing support orders or to establish support orders and/or paternity. Determine birth expense reimbursement and ability to pay.</li><li>
Determines whether or not to proceed with establishing or modifying an existing order.</li><li>
Drafts petitions, orders, judgments, stipulations and motions relative to establishing, modification and enforcement of child support and medical support orders.</li><li>
Maintains case files, records and reports in accordance with State and Federal Laws and administrative procedures.
</li><li>Reviews the adequacy of existing child support orders and modifies inadequate orders either by stipulation or by recommending court action in established intrastate cases.</li></ul><p>
A high school diploma and whatever combination of additional education and work experience provides the necessary knowledge, skills, and abilities to perform the essential functions of the position.</p><p><b>
Benefits Include</b>:</p>
<p><b>
Insurance</b>: Health, Dental, Life, Disability, Vision, Critical Illness, Accident, Hospital Indemnity</p>
<p><b>
Additional Benefit: </b>Discounted subscription to Savi student loan forgiveness program</p>
<p><b>
Paid Leave</b>: Holiday, Vacation, Sick Leave, Short Term Disability Income Continuation</p>
<p><b>
Retirement</b>: Participation in the Wisconsin Retirement System, deferred compensation .</p>
<p><b>
Work/Life Balance</b>: Monday - Friday schedule, flexible work hours</p>
<p><b>
 </b><b>NOTE:</b><b> </b><i>Per - Wis. Stat. &sect; 19.36(7) Records that would reveal the identities of job applicants must be kept confidential if the applicants so request in writing. However, the identities of final candidates to local public office may not be withheld. A final candidate is an individual who is one of the five most qualified applicants, or a member of the final pool if that is larger than five. If there are fewer than five candidates, each one is a final candidate. Please contact the Personnel Department at 920-683-4063 if you have questions regarding this information or you would like to keep your information confidential.</i></p></div>

Case Manager - Child Support

Metro Children's Services

<p>Metro Children Services is seeking a compassionate and dependable Direct Support Professional (DSP) to provide in-home support for a 1-year-old child in the Bronx, NY. In this role, the DSP will work one-on-one with the child to support early development, daily routines, and age-appropriate skill-building activities. Responsibilities include following an individualized service plan, engaging the child in play-based learning, supporting feeding and basic care routines, encouraging developmental milestones, documenting progress notes, and maintaining clear communication with supervisors and the care team.</p><p>This position is ideal for individuals with experience in childcare, early intervention, human services, or healthcare who are passionate about supporting young children during critical developmental stages. We are looking for someone who is patient, nurturing, reliable, and attentive to the needs of infants and toddlers.</p><p>This is a part-time, in-person position with flexible scheduling that may include daytime, afternoon, or early evening hours based on family needs. Pay is $20 per hour.</p><p>Job Type: Part-time</p><p>Pay: $20.00 per hour</p><p>Application Question(s):</p><ul><li>Are you able to work with children?</li></ul><p>Ability to Commute:</p><ul><li>Bronx, NY 10469 (Required)</li></ul><p>Work Location: In person</p>

Direct Support Professional (DSP) – Child Services

Davidson County, NC

<div>$21.72 - $27.69<p><b>
Starting salary based on qualifications and experience.</b></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1>
General Statement of Duties<br>
<br>
Position serves as a trainer and mentor for both new and established agents to administer Establishment or Enforcement aspects of the Child Support Services program. This position maintains a caseload which includes employee and complex cases including case which present potential conflict of interest such as those involving relatives of employees. This position reviews cases prepared by agents, answers policy and procedural questions of agents, and provides new and ongoing/remedial training. This position provides quality assurance to the child support area and collects data to supervisors and upper management on areas where errors are found and training is needed. This position utilizes structured and targeted review processes to review records. Duties also include investigating and preparing cases (for the attorney) and determining the course of action, tracking witnesses and determine their credibility, assisting the attorney in the courtroom in presenting the case and reviewing evidence, negotiating agreements with the absent parent, and testifying in court as required. In monitoring court-ordered payments, Agents determine what action to take when the absent parent is in arrearages negotiate out of court, take to court, wage garnishments.
<br>
<br>
Distinguishing Features of the Class<br>
Position is responsible for training and mentoring the agents working establishment and enforcement cases for Child Support Services. This position assists the supervisor with managing workload when needed and works vacant caseloads. Position performs duties and responsibilities with considerable independent judgment under the regular supervision of the Child Support Supervisor II.<br>
<br>
Illustrative Examples of Work<br>
<ul><li>Disseminates policy, plans and conducts training on new policy or areas needing attention as determined by case review.</li><li>Completes second party reviews of existing employees and conducts targeted reviews as determined by state case review findings or internal review findings.</li><li>Works with each team to ensure consistency in procedures.</li><li>Maintains employee, complex cases and vacant caseloads</li><li>Meets with Supervisors monthly to address concerns or needs of staff and to report performance for trainees.</li><li>Provides orientation and onboarding for staff on an ongoing basis</li><li>Attends training and conferences related to Child Support Services</li><li>Accepts feedback from supervisors, administrators, and from the state Child Support Representative.</li></ul>
- Performs intake duties when needed, including: interviewing clients for necessary information, explaining child support program and laws regarding support - and ensures ACTS opens the case at the appropriate service level<br>
<ul><li>Explains laws and procedures regarding paternity and child support responsibility for dependent children and the various remedies available through voluntary agreements and court actions to clients and non-custodial parents</li><li>Prepares case documentation for court hearings; works with the Child Support Attorney</li><li>Provides assistance in the courtroom as well as testimony when necessary</li><li>Reviews cases to ensure all information necessary has been provided and/or obtained.</li><li>Sets up financial terms of support and manages all assigned Child Support case accounts; monitors and reconciles accounts and subaccounts in the ACTS to insure the proper distribution of child support funds</li><li>Maintains cases with up-to-date information and ensures ACTS opens or reopens cases at the appropriate service level</li><li>Reviews cases and determines if circumstances should be investigated for a possible change in court orders, support or other provisions</li><li>Adheres to state, federal, county and department&rsquo;s policy, rules, and regulations.</li><li>This position performs mandatory Shelter Duty should the need arise and is a
</li></ul>mandatory emergency shelter duty team member<br>
<ul><li>The duties of this position can shift as the needs of the agency or client population change</li><li>Other duties as assigned</li></ul>
<br>
Recruitment and Selection Guidelines<br>
<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Thorough knowledge of the Child Support Establishment and Enforcement Programs and applicable legal procedures and ability to apply this knowledge</li><li>Must have good knowledge of the court proceedings and investigative techniques.</li><li>Leadership skills including mentoring and coaching new and existing employees.</li><li>Ability to facilitate and develop training for staff related to Child Support Services programs and or interpersonal, communication, and interviewing skills.</li><li>Must have excellent written and oral communication skills with the ability to interact with people of diverse backgrounds</li><li>Ability to explain the distribution of collections to clients</li><li>Must have thorough knowledge of the ACTS system and its technical, financial, and other operations.</li><li>Must have excellent computer skills</li><li>Must have math skills</li><li>Considerable ability to organize, analyze, and summarize case information</li><li>Ability to establish and maintain effective and professional working relationships with staff, clients and absent parents, location resources, court officials, Sheriff, and attorneys</li><li>Ability to remain positive and professional even when a situation or individual makes it difficult</li><li>Ability to adheres to state, federal, county and department&rsquo;s policy, rules, and regulations.</li><li>Ability to present for mandatory emergency shelter duty should the need arise</li></ul>
<br>
Physical Requirements<br>
<ul><li>Must be able to physically perform the basic life operational support functions of kneeling, reaching, standing, walking, pulling, fingering, grasping, talking, hearing and repetitive motions.</li><li>Must be able to perform light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</li><li>The worker is required to have close visual acuity to prepare and analyze data and figures, perform accounting and transcription, work with a computer terminal and perform extensive reading.</li><li>Worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work) but may encounter hostile or volatile clients int eh course of work.</li><li>The worker is in contact with potentially infectious bodily fluids during the performance of his/her duties.
</li></ul><br>
Education and Experience<br>
Graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; and one year in IV-D; or an associate degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work and one year in IV-D; or a four year degree and one year in IV-D or an equivalent combination of education and experience.<br>
<br>
Licenses and Certifications<br>
<ul><li>Valid North Carolina Driver License.</li></ul>
<br>
Preference<br>
<ul><li>NC Child Support and ACTS experience</li></ul></div>

Child Support Lead Agent

ComForCare

<div><div><div><b>Benefits:</b></div>
<ul><li>Bonus based on performance</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
</ul></div><div><div>ComForCare Home Care is part of a nationwide network of trusted providers. We specialize in helping children with special needs live safely and joyfully at home. Our caregivers are the foundation of our mission, and we&rsquo;re proud to be recognized as a Great Place To Work&reg;. This role is for child care for children with and without special needs, part-time and full-time available.<br>
</div><div><b>What We Offer You:</b><br>
</div><ul><li>A workplace built on respect and inclusion.</li>
<li>Regular training to sharpen your skills.</li>
<li>Advanced or weekly pay.</li>
<li>CPR Certification.</li>
<li>Reimbursable California Home Care Aid Certification.</li>
<li>Ongoing support so you&rsquo;re never alone in the field.</li>
<li>Assignments tailored to your strengths and interests.</li>
</ul><div><b>Responsibilities:</b><br>
</div><ul><li>Guide children in building social and communication skills.</li>
<li>Support physical, emotional, and cognitive growth.</li>
<li>Plan creative activities that encourage exploration.</li>
<li>Maintain a safe, nurturing environment.</li>
</ul><div><b>Requirements:</b><br>
</div><ul><li><b>Passion for working with children ages 3&ndash;16 with special needs.</b></li>
<li><b>Available either early mornings and/or late afternoons and early evenings on weekdays, weekends are a plus.</b></li>
<li><b>Reliable transportation, ability to drive clients is a plus.</b></li>
<li><b>Strong interpersonal skills and compassionate nature.</b></li>
<li><b>Must be 18+ with a high school diploma or GED.</b></li>
</ul><div><b>Compensation:</b> $21&ndash;$24 per hour</div>
</div>
<p><i>By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.</i></p>
<p><i>
Equal Opportunity Employer: Disability/Veteran.</i></p></div>

Home Child Care Provider (Oakland)

Texas Health and Human Services Commission

<div><div><div><div><div><p>CPI Investigation Worker Trainee
</p></div></div></div></div><div><div><div><div><b>Date: </b>Mar 19, 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>HOUSTON, TX
</div></div></div></div><div><div><div><div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><br>
<div></div>
<div><b>
What You Get Beyond Your Paycheck</b></div>
<div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><br>
<div></div>
<div>
Here&rsquo;s what you get as a full-time employee:</div>
<ul>
<li><b>100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li>
<li><b>Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li>
<li><b>Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li>
<li><b>Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li>
<li><b>Flexible spending accounts</b> for added tax savings on health and dependent care</li>
<li><b>Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><br>
<div></div>
<div>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div>
<div>
You can see all the details here: ERS recruitment brochure</div><br>
<div></div>
<div><b>
Functional Title: </b>CPI Investigation Worker Trainee<br>
<b>Job Title: </b>CPI Investigator II<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>CPS Investigations Region 6A<br>
<b>Posting Number: </b>15134<br>
<b>Closing Date: </b>04/02/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$3,816.65<b> </b>- $5,921.25<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-B-18<br>
<b>Shift: </b>Day<br>
<b>Additional Shift: </b>Days (First)<br>
<b>Telework: </b>Not Eligible for Telework<br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b><br>
<b>Job Location City:</b> HOUSTON<br>
<b>Job Location Address:</b> 9702 BISSONNET ST 2200W<br>
<b>Other Locations:</b><br>
<b>MOS Codes:</b> 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1<br>
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12</div><div><b><br>
Brief Job Description:</b></div>
<div>
Child Protective Investigations (CPI) Investigators investigate claims of child abuse and neglect. They have the difficult task of figuring out what happened and predicting what will happen in the future. CPI receives and investigates reports of abuse and neglect 24 hours per day, every day of the year.</div>
<div>
A CPI investigation includes interviewing and gathering information to see if abuse or neglect happened and if intervention is necessary. The investigator considers both risk and safety issues and may recommend services for the child and family to reduce the risk of further abuse or neglect.</div>
<div>
HELP US MAKE A DIFFERENCE:</div>
<div>
To explore more of what Investigation Specialists do, click here.</div>
<div>
For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.</div>
<div>
DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.</div>
<div><b>
Essential Job Functions (EJFs):</b></div>
<ul>
<li>Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.</li>
<li>Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.</li>
<li>Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.</li>
<li>Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.</li>
<li>Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.</li>
<li>Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.</li>
<li>Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.</li>
<li>Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.</li>
<li>Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody.</li>
<li>Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend.</li>
<li>Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.</li>
<li>Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.</li>
<li>Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.</li>
<li>Attends and participates in training/meetings/staffings.</li>
<li>Performs other duties as assigned and required to maintain unit operations.</li>
<li>Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.</li>
<li>Attends work regularly in accordance with agency leave policy.</li>
</ul>
<div><b>Knowledge, Skills and Abilities (KSAs):</b></div>
<ul>
<li>Knowledge of child development</li>
<li>Knowledge of family dynamics</li>
<li>Skill in effective verbal and written communication</li>
<li>Skill in establishing and maintaining effective working relationships</li>
<li>Skill in problem solving techniques</li>
</ul><ul><li>Ability to operate a personal computer</li>
<li>Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm</li>
<li>Ability to be on call on a rotating basis and work irregular hours</li>
<li>Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions</li>
</ul>
<div><b>Registrations, Licensure Requirements or Certifications:</b></div>
<div>
This position requires use of the applicant's personal motor vehicle to complete job functions.</div>
<div>
Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.</div>
<div><b>
Initial Screening Criteria:</b></div>
<div>
Child Protective Investigations Specialist I: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience.</div>
<div>
Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.</div>
<div>
Child Protective Investigations Specialist II: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist II or Child Protective Services Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist II or Child Protective Services</div>
<div>
Specialist II in Texas Department of Family and Protective Services.</div>
<div>
Child Investigations Specialist III: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist II for 9 months AND have received Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services.</div>
<div>
Child Investigations Specialist IV: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist III for 24 months AND have received Senior Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services.</div>
<div><b>
Preferred Criteria</b></div>
<ul>
<li>Degree in Social Work, Human Services (Psychology, Sociology, Child &amp; Family Studies, or Counseling), or Criminal Justice.</li>
<li>Prior work experience in human services, social work, mental health, legal, or criminal justice such as parole/probation or related fields.</li>
<li>Bilingual (English/Spanish) preferred.</li>
<li>Typing and writing proficiency or writing-related experience/education.</li>
</ul>
<div><b> </b><b>Additional Information:</b></div>
<div><b>
 </b>This position may be filled at any level from a Child Protective Investigations Specialist I to a Child Protective Investigations Specialist IV. Factors such as education and experience may be considered when establishing the starting salary.</div>
<div>
Applicants selected for this position are also eligible to receive a $416.66 monthly increase in addition to the base salary. Applicants hired into an investigative position will receive this increase the first of the month following 120 days of tenure. Once employed, the incumbent must remain in an investigative position to continue to receive the additional pay. If you leave Family Investigations or AR and return within the last 12-months, the INV stipend is given immediately. All other situations must wait the 120 days to receive the INV stipend.</div>
<div>
This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office. Being mobile requires working independently yet still being responsive to supervision and your assigned unit.</div>
<div>
Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone.</div>
<div>
Learn about the essential COMPETENCIES required/acquired during the first few months of employment here: DFPS - CPS Practice Guides &amp; Core Competencies</div>
<div>
PHYSICAL REQUIREMENTS:</div>
<div>
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.</div>
<div>
Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.</div>
<div>
Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</div>
<div>
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.</div>
<div>
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.</div><br>
<p></p>
<p>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p>
<p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p>
<p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p>
<p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p>
<p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p>
<p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p>
<p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p><br>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Houston</p></div>

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