child welfare specialist

Hendall Inc.

<div><p><b>OVERVIEW</b></p><p>
Hendall Inc., a mission-focused professional services firm based in Rockville, MD, is seeking a compassionate and detail-oriented Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist unaccompanied alien children (UAC), their sponsors, and related parties.</p><p>
This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. We are offering full-time and part-time roles which include nights, weekends, and holidays. <b>Candidates must be available to work in either El Paso, TX or Rockville, MD.</b></p><p><b>
DUTIES</b></p><ul><li>
Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers</li><li>
Communicate effectively in English and Spanish</li><li>
Maintain professional judgment, especially during crisis calls</li><li>
Respond to calls promptly</li><li>
Manage and de-escalate calls from individuals in crisis</li><li>
Triage calls for appropriate responses, referrals, and documentation</li><li>
Provide case management/referral services</li><li>
Apply quality standards to all calls and meet program deadlines</li><li>
Work with stakeholders, including legal service providers and court officials</li><li>
Assess changes affecting child safety and make referrals to officials</li><li>
Follow protocols and policies in call handling including post-call documentation</li></ul><p><b>
MINIMUM QUALIFICATIONS</b></p><ul><li>
Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.</li><li>
At least 1 year of child welfare experience.</li><li>
Bilingual in English and Spanish.</li><li>
Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.</li><li>
Comfortable learning new systems and working with case management software.</li><li>
Exceptional verbal and written communication skills.</li><li>
Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.</li></ul><p><b>
PREFERRED QUALIFICATIONS</b></p><ul><li>
Prior call center experience, especially in behavioral health or child/family services.</li><li>
Familiarity with Federal government programs that support UAC.</li><li>
Working knowledge of trauma-informed care principles and best practices in crisis intervention.</li></ul><p><b>
ADDITIONAL INFORMATION</b></p><ul><li>
This is an onsite role located in our secure El Paso, TX and Rockville, MD facilities. <b>Remote/virtual work is prohibited.</b></li><li>
As part of a 24x7x365 essential operation, this position may require work on <b>evenings, weekends, holidays, or during emergency situations</b>.</li><li>
A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.</li><li><b>
U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance</b></li></ul><p><b>
Salary Range:</b> $18.00 per hour plus $5.09/hour health and welfare benefit</p><p>
For a complete listing of benefits, please visit our careers page at www.hendall.com/careers</p><p>
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</p></div>

Call Center Specialist

A Blessing of Hope

<div><p><b>Job description</b></p><p></p><p><br>
Are you passionate about making a difference in families' lives? Do you love working with kids and partnering with parents on their journey to become the best they can be? If so, we want you on our team!</p><p></p><p><br>
At A Blessing of Hope Family Services, we&rsquo;re committed to reunifying families across Nebraska and Colorado and empowering parents and children to thrive. We&rsquo;re looking for Family Service Specialists who are positive, compassionate, and driven to help families in need. With us, you&rsquo;ll find a company culture built on support, encouragement, and appreciation for the hard work you do!</p><p></p><p><br>
As a Family Service Specialist, you will supervise visits in the client home, community during the evenings (2pm-8pm) and regularly at least one weekend day each week. The Families we serve have had children removed from the home and placed into the child welfare system due to allegations of abuse and/or neglect.</p><p></p><p><br>
During these supervised visits, you will provide engaging parenting skills assistant, help to strengthen a family&rsquo;s bond, and in the moment redirection and parent coaching in order to promote the safe and successful reunification of families.</p>
<p>
You will be an advocate for the families, setting goals with the assistance of the caseworker and families, documenting progress, reporting any concerns of alleged abuse/neglect, testifying in court as needed, and providing transportation for the children and families we serve.</p><p></p><p><b><br>
What You'll Do</b></p>
<ul>
<li><b>Support Family Goals:</b> Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.</li>
<li><b>Visit Facilitation &amp; Transport:</b> Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.</li>
<li><b>Documentation:</b> Maintain accurate and unbiased reports of each visit.</li>
<li><b>Resource Assistance:</b> Help families find and apply for resources that support their path to reunification and well-being.</li></ul><br>
<p></p>
<p><b>
Why You&rsquo;ll Love Working with Us</b></p>
<ul>
<li><b>Compensation:</b> Starting at $25 per hour</li>
<li><b>Mileage Reimbursement:</b> 30 cents per mile</li>
<li><b>Hours</b>: <b>Wednesday &amp; Friday 2-8 pm; Saturday or Sunday 8am-8pm</b></li></ul><br>
<p></p>
<p><b>
What We're Looking For</b></p>
<ul>
<li><b>Reliable Transportation</b> to safely transport children and meet families. Valid insurance and drivers license required.</li>
<li><b>Clear Communication: able to read, write and speak Spanish fluently </b>and strong documentation skills.</li>
<li><b>Positive Rapport</b> with families to build trust and provide meaningful support.</li>
<li><b>Education</b>: Preferred Bachelor&rsquo;s degree in a Human Services field , <b>But NOT Required</b>!(Social Work, Psychology, Human Services, Counseling, etc).</li>
<li><b>Experience</b>: Prior experience working with kids, crisis intervention and conflict resolution, and knowledge of child development and the child welfare system</li>
<li><b>Age Requirement</b>: Candidates must be at least <b>21 years old</b>.</li>
<li><b>Background &amp; Driving Record</b>: Clear criminal history and a driving record with no more than three points assessed.</li>
<li><b>Communication &amp; Writing Skills</b>: Strong written communication skills for accurate and unbiased documentation, as well as excellent verbal communication skills via phone and email.</li></ul><br>
<p></p>
<p>
Ready to make a meaningful impact in families' lives? Apply today and join a team where you&rsquo;ll feel appreciated and supported every step of the way!</p><p></p><p><b><br>
Responsibilities:</b></p>
<p>
This role will be working with families to provide direction, coaching, and motivation to achieve the goals set by DHHS, and the court.</p>
<ul>
<li>The focus for Family Support Specialists is supervising the protection and safety of the child and adult participants.</li>
<li>Maintain consistent and open communication with the DHHS, and your manager about your work with the families.</li>
<li>Build great rapport with the families we serve.</li>
<li>Ensuring that professional working relationships are created with families within your scope of duties and training.</li>
<li>Submit written incident reports within 24 hours and submit service documentation and mileage for all cases within 36 hours of providing the service with families.</li>
<li>Transport children and families to and from visitations.</li></ul><br>
<p></p>
<p>
Join our team and help make a positive impact on the lives of families!</p><p></p><p><b><br>
Job Types:</b> Part-time</p><p></p><p><b><br>
License/Certification:</b></p>
<ul>
<li>Driver's License (Required)</li></ul></div>

Bilingual Spanish Speaking Family Support Specialist - PT Weld Co., CO

State of Nevada

<div></div><div><div><div><p>***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***</p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<div><p>DIVISION OF CHILD AND FAMILY SERVICES is recruiting for a Casework Management Specialist 3 in the Winnemucca Child Welfare Office. Under supervision, incumbents determine social service needs of clients, develop appropriate solutions and case plans, and provide ongoing case management services. Incumbent provides child welfare services to children and families to develop and implement a case plan that presents intervention strategies to meet the child's needs; ensures children have their medical, mental health and educational needs met; provides strength-based family centered case management services to families that promote the safety and well-being and permanency of children, including home visits, monitoring services, report preparation and record keeping. Incumbents receive training in performing the duties outlined in the series concept.<br>
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.<br>
<br>
Casework Management Specialists provide casework services and service coordination for children, vulnerable and/or older adults, and their respective families and may be assigned to one of many specialized programs and/or facilities where duties may be performed in the home and/or any similar residential setting.</p></div>
<div><h2 class="jobSectionHeader"><b>Essential Qualifications</b></h2></div>
<div><p>Bachelor's degree from an accredited college or university in early childhood education, special education, human growth and development, criminal justice, psychology, counseling, social work, sociology, gerontology, or closely related social science or human services related field and two years of professional experience providing casework services specific to children, adults, families, or vulnerable and/or older adults in a health and/or human services setting; OR one year of experience as a Casework Management Specialist II or Social Worker II in Nevada State service; OR an equivalent combination of education and experience above the Bachelor's degree level as described above.</p></div>
<div><h2 class="jobSectionHeader"><b>Job Duties</b></h2></div>
<div><p>Develop, manage, and implement case plans and safety plans by interviewing the client, family members, collaterals, court stakeholders and care providers to support the safety, permanency, and well-being of assigned clientele; on a continuing basis, assess individuals/clients using agency approved assessment tools to evaluate, identify and determine social service needs and advise clients of their service related rights and responsibilities; identify goals and develop strategies based on established objectives and available resources; review client&rsquo;s history, report observations and recommend changes; remediate deficits and provide intervention strategies; assist care providers in learning techniques to enhance the care provider/client relationship; evaluate the effectiveness of the plan in meeting the client, family and care provider needs; utilize evidence based practices to bring about change behavior to ensure client goals are accomplished; review plan with client and family/care provider and revise as needed.<br>
<br>
Monitor client and family progress; develop, identify, obtain, coordinate, monitor and evaluate resources and services to meet client and family/care provider needs; make referrals to other service providers and community resources; assist clients in obtaining financial assistance as appropriate; coordinate services with outside agency service providers; consult with other clinicians, social workers, medical personnel, vendors, contractors, school districts, courts, other public agencies, community organizations, law enforcement and professionals in the legal system to exchange information; serve as motivator and negotiator to arrange and resolve service delivery issues; utilize crisis intervention to manage angry, hostile or combative clientele.<br>
<br>
Conduct assessments, have contact with children, vulnerable and/or older adults, and their respective families and perform home visits using motivational interviewing; monitor follow-up services specified in the case and/or safety plan; arrange, assist, and/or provide transportation for clients to various appointments and community assistance services as necessary; prepare reports for court on family function recommendations; monitor providers to ensure services are provided; monitor quality of the living environment; train care providers as necessary as outlined in the approved agency provider standards; review billing forms for accuracy of services provided, assist clients with applying for program(s) and/or ongoing eligibility requirements.<br>
<br>
Adhere to all regulatory and agency standards for documentation; document case activities, client contact and progress in case records; prepare and submit a variety of written reports related to the evaluation of clients and services provided and evaluation to courts and other federal and State agencies; provide information to treatment/service team members, other professionals, family members, care providers, administrators, and judiciary; prepare correspondence and submit forms and documentation as required.<br>
<br>
Participate in multidisciplinary teams and attend staff, committee, task force and/or other scheduled meetings to discuss and provide input concerning critical client issues and problems; meet with professionals in local communities to develop program awareness and partnerships; may attend and participate in in-service training, workshops, seminars, and continuing education programs to enhance knowledge, skills and abilities related to job performance.<br>
<br>
Perform related duties as assigned.<br>
<br>
Under general supervision, incumbents perform the full range of duties as described above.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills, and Abilities</b></h2></div>
<div><p><b>This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.</b><br>
<br>
<b>Knowledge of:</b> applicable federal and State laws and regulations and agency policies, practices and procedures regarding human characteristics which indicate dysfunction; developing, implementing and managing case and safety plans for children, vulnerable and/or older adults, and their respective family members; motivational interviewing techniques and Stages of Change Theory; clients rights and confidentiality laws; court procedures.<br>
<br>
<b>Skill in:</b> maintenance of accurate case management records and entry of case management data into assigned database.<br>
<br>
<b>Ability to:</b> take decisive action to protect vulnerable at risk clients; apply advanced case work methods and principles; remain calm, think clearly and act professionally and decisively while dealing with stressful situations and/or difficult clients; conduct home visits; supervise child/parent visits; testify in court proceedings; prepare periodic and permanency reports and comprehensive recommendations to court system; monitor compliance with court orders<i>.</i><br>
<br>
<i>Recruiter Contact Information: Victoria Sheehan - Torisheehan@admin.nv.gov</i></p></div><br>
</div><p></p><div><div><p>The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.</p>
<p><b>Please send direct Inquiries or correspondence to the recruiter listed on this announcement.</b></p></div></div></div>

CASEWORK MANAGEMENT SPECIALIST 3 - WINNEMUCCA

State of Indiana

<p></p><div><div><div><div><div><b>Date Posted: </b>Jun 12, 2026
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>478865
</div></div></div></div><div><div><div><div><b>Location:
</b>Paoli, IN, US, 47454<br>
</div></div></div></div><div></div><div><div><div><div><div><b>Work for Indiana</b></div><div></div><div><div><br>
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</div></div><div></div><div><b><br>
About the Department of Child Services:</b></div><div>
Join a group of passionate, dedicated public servants to support one of Indiana&rsquo;s most critical missions!</div><div></div><div><br>
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our <b><i>MVP </i></b>foundation:</div><div><b><i><br>
Mission</i></b>: Champion Indiana&rsquo;s future by protecting children and strengthening families with compassion and determination.</div><div><b><i>
Vision</i></b>: Every child in Indiana thrives in a safe, loving, forever home.</div><div><b><i>
Purpose</i></b>: Ignite hope. Cultivate joy.</div><div></div><div><b><br>
Role Overview</b>:</div><div>
The Family Case Manager represents DCS and supports families in a local or central DCS office. You will protect families and children from abuse and neglect, maintain or reunify families whenever possible, and, when in the best interest of the child, achieve a permanent home or independent living for children unable to be reunited with their families.</div><div></div><div><br>
This position is in Paoli, Indiana, and will serve Orange County, and surrounding counties as needed.</div><div></div><div><b><br>
Salary</b>:</div><div>
The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.</div><div></div><div><div><div><div><b><br>
A Day in the Life:</b></div>
</div><div><div>
Responsibilities include:</div>
<ul>
<li>Investigate reported incidents of child abuse, neglect, or dependency, determine whether the incident is substantiated, and develop recommendations to a Juvenile Court or County Director for disposition.</li>
<li>Assess the level of risk to the child for additional injury or harm, including whether the child is in imminent danger, and may remove the child from the family as the situation warrants, placing a child in a protected environment.</li>
<li>Perform needs assessments to determine treatment options for families and children reported to be abused/neglected.</li>
<li>Testify and prepare pre-dispositional and progress reports, maintain case files, and develop briefing reports for the community child protection team. Develops &ldquo;informal adjustment&rdquo; plans with families and children to divert children from the juvenile justice system.</li>
<li>Develop case plans to assist families and children to become more self-sufficient in a safe and nurturing environment and to ensure a permanent home for the child.</li>
<li>Develop discharge/transition programming to assist families and children to attain and maintain self-sufficiency in a safe environment.</li>
<li>Monitor and assess the service capability of treatment programs and providers to ensure consistency with the case plan.</li>
<li>Accept on-call responsibility as needed to receive and investigate allegations of child abuse/neglect.</li>
<li>Conduct home studies and family histories and recommend placement for adoption to an adoption team.</li>
<li>Visit children in out-of-home placements to coordinate family reunification, adoption, or independent living efforts.</li>
<li>Maintain data to help management evaluate trends in family and child needs.</li></ul><br>
<div><br>
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.</div></div></div><div><div><div><b>
What You'll Need for Success:</b></div>
</div><div><div><b>
Credentials</b>:</div>
<ul>
<li>Bachelor&rsquo;s degree, or</li>
<li>Associate degree with a minimum of two (2) years of human services job experience, or</li>
<li>Completion of thirty (30) college credit hours from an accredited institution with a minimum of four (4) years of human services job experience, or</li>
<li>A minimum of at least five (5) years of human services job experience.</li></ul><br>
<div></div>
<div><b>
Additional qualifications:</b></div>
<ul>
<li>Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.</li>
<li>Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.</li>
<li>Thorough knowledge of related social services programs and ability to coordinate work among programs.</li>
<li>Specialized knowledge of the interrelationships of the various behavioral sciences as they affect care and treatment of patients/clients and/or objectives of social work projects.</li>
<li>Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.</li>
<li>Ability to formulate and monitor project guidelines or treatment plans.</li>
<li>Ability to prepare clear, accurate reports.</li>
<li>Ability to work with families of diverse cultural/ethnic backgrounds with sensitivity to differences in child rearing practices, relationships and need.</li>
<li>Ability to work with children with special needs such as mental or emotional conditions, the foster families, or the home willing to accept those children and the professionals who can appropriately provide services to them.</li>
<li>Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.</li>
<li>Able to perform essential functions with or without reasonable accommodation.</li>
<li>Must maintain a valid driver's license.</li></ul><br>
<div></div>
<div><b>
A degree is not required. However, at least 5+ years of human services experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.</b></div></div></div><div><div><div><b>
Supervisory Responsibilities/Direct Reports:</b></div>
</div><div><div>This role may be utilized in a supervisory capacity based on agency needs.</div></div></div></div><div></div><div><b><br>
Benefits of Employment with the State of Indiana:</b></div><div>
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:</div><ul><li>
Three (3) medical plan options (including RX coverage) as well as vision and dental plans</li><li>
Wellness Rewards Program: Complete wellness activities to earn gift card rewards</li><li>
Health savings account, which includes bi-weekly state contribution</li><li>
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match</li><li>
Two (2) fully-funded pension plan options</li><li>
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:<ul><li>
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers</li><li>
Up to 15 hours of paid community service leave</li><li>
Combined 180 hours of paid vacation, personal, and sick leave time off</li><li>
12 paid holidays, 14 in election years</li></ul></li><li>
Education Reimbursement Program</li><li>
Group life insurance</li><li>
Referral Bonus program</li><li>
Employee assistance program that allows for covered behavioral health visits</li><li>
Qualified employer for the Public Service Loan Forgiveness Program</li><li>
Free Parking for most positions</li><li>
Free LinkedIn Learning access</li></ul><div></div><div><b><br>
Equal Employment Opportunity:</b></div><div>
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</div></div></div></div></div></div><p></p>

Family Case Manager

State of Alaska

Protective Services Specialist 1/2/3 - Ketchikan

Sarahs Inn

<div><p><b><i>Sarah&rsquo;s Inn is a community-based non-profit organization whose mission is to improve the lives of those affected by domestic violence and to break the cycle of violence for future generations.</i></b><i> Our services and initiatives focus on ending relationship violence through domestic violence crisis intervention, community education, and violence prevention programs for youth.</i></p><p></p><p><b><br>
Job Title: </b>Community Advocate: DV Co-Located Advocate</p>
<p><b>
Department:</b> Intervention/Community Advocacy</p><p><br>
</p><p><b>Reports To:</b> Community Advocacy Program Supervisor
 </p><p><b>FLSA status:</b> Exempt/Full-time<br>
<br>
</p><p></p><br>
<br>
<p><b>Position Summary:</b></p>
<p>
The goal of the Domestic Violence Co-Location Program (DVCLP) is to enhance the effectiveness of the child welfare interventions into the lives of families experiencing domestic violence. The Community Advocate for the DVCLP is responsible for providing support to both child welfare professionals working with families experiencing domestic violence and to all members of the family experiencing domestic violence and child welfare interventions. This position partners with DCFS to specifically target the shared goals of the domestic violence community and DCFS to end violence in Illinois families, reduce risk, enhance the safety of adult and child survivors, foster offender accountability, support parental strengths and protective capacities, and improve outcomes for children and families experiencing domestic violence in the child welfare system that promote safety, stability, wellbeing and healing. The Community Advocate will aim to improve communication and coordination among child welfare and other community-based services and systems. The Community Advocate reports to the Community Advocacy Program Supervisor, will work closely with the Associate Director on the DVCLP, and will work collaboratively with our Intervention team.</p><p></p><p><b><br>
Essential Duties and Responsibilities:</b> Other duties may be assigned.</p><br>
<p></p>
<p><b>
Provide consultation to child welfare professionals.</b></p>
<p>
The purpose of the consultation is to help build the capacity of child welfare professionals to adequately understand and interpret the dynamics and impact of the domestic violence on the family, and to craft effective interventions that enhance the safety, stability, wellbeing and healing of all members of the family.</p>
<ul>
<li>Provide expert guidance, advice, professional opinions, and strategies related to domestic violence based upon the information gathered at the point of the intervention to child welfare workers</li>
<li>Provide guidance on questions for the child welfare worker to ask and information to gather.</li>
<li>Identify each parent/adult as either the adult survivor or parent using violence and coercive control (PUVCC)</li>
<li>Provide expertise in identifying the following: (1) the perpetrator&rsquo;s pattern of coercive control and battering tactics, and power and control, (2) the dynamics of domestic violence present in the particular home, and (3) the immediate and future safety risks to the adult and child survivors.</li>
<li>Identify the potential options for safety strategies..</li>
<li>Identify the adult survivor&rsquo;s strengths and protective efforts, and collaboratively build interventions that enhance these strengths and foster protective factors</li>
<li>Identify precautionary measures that the adult survivor took.</li>
<li>Analyze the impact of the perpetrator&rsquo;s violence on the children and risk of harm.</li>
<li>Determine high risk indicators for intimate partner homicide.</li>
<li>Provide coverage on the 24-hour crisis line during business hours (will be assigned shifts) and assistance with on-call (see below).</li></ul><p></p><p><b><br>
Support DCFS involved Families and Provide Data for the DVCLP</b></p>
<p>
The purpose of direct contact with families is to assist and support the family during the child welfare intervention, and to gather and interpret information that forms the basis for the effective intervention governed by an Informed Consent process.</p>
<ul>
<li>The DVLCA will engage with all members of the families to provide information about child welfare, support and education on domestic violence, domestic violence safety planning, crisis intervention, advocacy, expedited access to domestic violence services, and referral to other community or social services.</li>
<li>Direct contact with families may occur in the survivor&rsquo;s home in accordance with the Home Visiting Policy, shelter, DCFS Office, Child and Family Team Meeting, partner Domestic Violence Agency, or other safe location.</li>
<li>Update and maintain database for project and provide reports as needed.</li>
<li>Ensure appropriate releases are signed in order to communicate with partner organizations, including DCFS.</li>
<li>The DVLCA will have a case load of 2-4 clients in which they provide advocacy services and emotional support.</li></ul><br>
<p></p>
<p><b>
Educate child welfare professionals about domestic violence and Sarah&rsquo;s Inn services.</b></p>
<p>
The purpose of trainings/education is to increase cross-system understanding of child welfare and domestic violence by specifically focusing on identified topics that enhance the ability of child welfare professionals to meet the complex needs of families experiencing domestic violence and to ensure that the domestic violence community, in turn understands the experiences of families in the child welfare system.</p>
<ul>
<li>In collaboration with Sarah&rsquo;s Inn&rsquo;s Training &amp; Education Program, provide training to child welfare staff partner domestic violence staff, judges and community partners/stakeholders.</li>
<li>In collaboration with Sarah&rsquo;s Inn&rsquo;s Training &amp; Education Program, coordinate and train on topics, including but not limited to, dynamics and impact of domestic violence, unique needs of adult victims and children, partnering with domestic violence survivors to achieve child safety, safety planning strategies, perpetrator engagement and accountability, the impact of perpetrators&rsquo; violence on children and DV/child welfare best practice.</li>
<li>In coordination with the Domestic Violence Co-location Project partners, develop opportunities for co-trainings between agency and DCFS.</li>
<li>Participate in DCFS training opportunities.</li></ul><br>
<p></p>
<p><b>
Provide comprehensive and quality services to victims of domestic violence and their families (includes children and teen witnesses) directly served by Sarah&rsquo;s Inn.
</b></p><ul><li>Provide direct DV services to survivors who contact Sarah&rsquo;s Inn directly. Any persons referred by the DVCLP should be assigned to a different staff member.</li>
<li>Provide on-going counseling and emotional support to victims of domestic violence and their families through in-person individual sessions and group sessions.</li>
<li>Provide crisis intervention, general and legal advocacy, referral, domestic violence education, safety planning, and emotional support for victims of domestic violence and their families over the phone or in-person.</li>
<li>Advocate on behalf of victims of domestic violence and their families within various systems to include social service, housing, economic, legal, health care and education.</li>
<li>Ensure professional relationships with clients to create an atmosphere of empathy, safety and support.</li>
<li>Maintain accurate and current information regarding issues and policies impacting clients and their families.</li>
<li>Design, plan and facilitate support and education groups if applicable.</li>
<li>Update and enhance knowledge of community resources and materials relevant to the clients we serve.</li>
<li>Coordinate responsibilities with team members to ensure client needs are met.</li>
<li>Update client files in a timely and accurate manner.</li>
<li>Update client case notes and service codes in a timely and accurate manner.</li>
<li>Achieve productivity expectations pertaining to service hours.</li>
<li>Maintain knowledge of internal organizational guidelines and protocols.</li>
<li>Work effectively with Intervention interns and volunteers.</li>
<li>Provide coverage on the 24-hour crisis line during business hours (will be assigned shifts) and assistance with on-call (see below).</li></ul><br>
<p></p>
<p><b>
Actively participate in Community Collaborations</b> <b>and Education
</b></p><p>The purpose of involving the DVCLA in community collaborations is to include the child welfare voice at community tables involving domestic violence and to coordinate a cross-sector team that collaborates to meet the needs of child welfare involved families.</p>
<ul>
<li>Engage in current stakeholder initiatives and/or create new community stakeholder teams as necessary.</li>
</ul><ul><li>Provide community education presentations and professional trainings.</li>
<li>Participate in community awareness events.</li>
<li>Provide internal training to staff, volunteers, and interns.</li></ul><br>
<p></p>
<p><b>
Participate in the on-call rotation for crisis line in order to support crisis line volunteers and clients (if exempt/full-time).</b></p>
<ul>
<li>Provide back-up support using the on-call phone for the crisis line off hours (evenings, nights, and weekends) for a week-long shift. Position could have up to 4 week-long shifts a year.</li>
<li>Ensure support of volunteers who are on the line. Providing coverage if needed, answering questions, providing guidance, and taking over when clients are in need of support only staff can approve (hotel stays, transportation, food, etc.).</li>
<li>Texting shift reminders to the volunteers who are scheduled.</li>
<li>When on-call, responsible for responding to text line requests. The text line is directly linked to the on-call phone.</li>
<li>Provide prompt feedback about concerns or successes during the on-call shift to the Volunteer and In-Kind Coordinator.</li>
<li>Responsible for understanding and implementing the on-call and financial assistance procedures including awareness of technology used and troubleshooting as needed.</li></ul><br>
<p></p>
<p><b>
Supervisory Responsibilities:</b>
</p><ul><li>This job has no supervisory responsibilities.</li></ul><br>
<p></p>
<p><b>
Locations and Schedule</b>:</p>
<p>
Your time will be spent supporting the following DCFS locations (in-person and remote):</p>
<p>
8300 S. Emerald, Chicago, IL</p>
<p>
1340 S. Damen, Chicago, IL</p>
<p>
4415 Harrison, Hillside, IL</p><br>
<p></p>
<p>
Our office is located at 1547 Circle Ave, Forest Park, IL.</p><br>
<p></p>
<p>
Overall, this position is Monday through Friday during normal business hours, however there will be exceptions requiring evening and weekend hours (i.e. for Client or Sarah&rsquo;s Inn Events, outreach events, on-call duties, and if clients are experiencing an emergency).</p><p></p><p><b><br>
Qualifications:
</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b><br>
Education and/or Experience:</b>
</p><ul><li>BA degree and/or equivalent experience required.</li>
</ul><ul><li>One year or more experience providing direct service advocacy on behalf of victims of domestic violence and their families preferred.</li>
<li>One year or more experience providing counseling, advocacy, and/or case management services to families (volunteer and internship experiences included) preferred.</li>
<li>One year or more experience working with or within the child welfare system preferred.</li>
<li>One year or more experience in coordination of services and development of community partnerships preferred.</li>
<li>Completion of an Illinois Certified 40-Hour Domestic Violence Training preferred or required to complete within two months of employment.</li></ul><br>
<p></p>
<p><b>
Knowledge and Skills:</b></p>
<ul>
<li>Excellent oral and written communication skills.</li>
<li>Excellent organizational skills.</li>
<li>Fluency in Spanish, oral and written, required.</li>
<li>Demonstrated computer experience.</li>
<li>Knowledge of victims&rsquo;, children and youth issues specifically related to domestic violence preferred<i>.</i></li>
<li>Demonstrated ability to prioritize and handle a variety of tasks, and meet established deadlines.</li>
<li>Ability to develop and maintain positive relationships with a wide variety of people, including but not limited to board members, staff, volunteers, interns, government officials, community partners, organizational donors and media.</li>
<li>Commitment to and experience in working with people from diverse cultural, ethnic, socioeconomic backgrounds.</li>
<li>Ability to work some evening and weekend hours.</li>
<li>Valid driver&rsquo;s license, access to a reliable car with current insurance.</li></ul><br>
<p></p>
<p><b>
Success Factors/Job Competencies:
</b></p><ul><li>Integrity&amp; Ethics &ndash; models SAI Vision, Mission &amp; Values</li>
<li>Customer Focus &ndash; demonstrates commitment to customer</li>
</ul><ul><li>Collaboration &amp; Teamwork &ndash; embraces an inclusive workplace</li>
<li>Quality &ndash; produces quality work product</li>
<li>Innovation/Continuous Improvement &ndash; finds new and better ways of doing things</li>
<li>Job Knowledge &ndash; demonstrates a clear understanding of and executes roles and responsibilities</li>
<li>Time Management/Productivity &ndash; manages time and resources effectively</li>
<li>Problem Solving/Decision Making &ndash; demonstrates proper judgment, problem solving and decision making</li>
<li>Independence/Initiative &ndash; works with little or no supervision and seeks out new work</li>
<li>Communication &ndash; effectively communicates</li></ul><br>
<p></p>
<p><b>
Physical demands and work environment:</b></p>
<p>
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
 <i>Physical demands</i>: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision and distance vision.</p><p></p><p><b><br>
Performance Standards:
</b></p><ul><li>Annual performance evaluation</li>
<li>Attainment of annual goals established between supervisor and incumbent</li></ul></div>

Community Advocate- DV Co-Located (Bilingual)

Novisync

<div></div><div><div><div><div><div>Location: Indianapolis IN USA
</div><div></div><div>Start Date: 07/06/2026
</div><div></div><div>Pay Rate: BETWEEN $24.87 and $43.2
</div><div></div><div><p>Essential Duties/Responsibilities:</p>
<ul><li> Understanding of agency mission, vision, goals, user groups, business processes and workflows, and how MaGIK supports DCS business units.</li></ul>
<ul><li>Work at the highest level of information systems analysis while considering the technical and/or business implications of the application of technology and/or improve processes to the current and future business environment</li>
<li>Promotes the use of technical services to resolve business issues within the agency, division, or program area.</li>
<li>Deliver technical business solutions to customers while managing the expectations of customers, stakeholders, peers, and management.</li>
<li>Conducts daily interaction with the other MaGIK sub-teams (software development, quality assurance, systems support, and project management) including activity statuses, project planning, resource planning, issue management, and information updates.</li>
<li>Formulates and defines systems scope and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry requirements for identified performance improvement projects.</li>
<li>Meets regularly with customer, stakeholders and management providing project and status updates.</li>
<li>Ensures business and user needs are met with timely and accurate service. Interacts with project managers to ensure project schedules and compliance.</li>
<li>Participates in development of technical standards, procedures, and policies.</li>
<li>Performs related duties as assigned.</li>
<li>Solid experience and knowledge of industry standards for business analysis methodologies; including but not limited to wire framing, conceptual design, developing functional and non-functional requirements, creating user stories, creating traceability matrices, developing business workflows, translating business requests for IT and vice versa; and system testing including system testing documentation.</li>
</ul><ul><li> Deep understanding of financial workflows and hands-on experience translating complex financial operations into scalable IT system requirements, configuration changes, and technical workflows.</li></ul>
<ul><li> Advanced knowledge and experience of Microsoft products: Outlook, SharePoint, Word, Excel, Project, and Visio. Other knowledge or useful experience of Salesforce, Jira, and Axure RP.</li></ul>
<ul><li> Expertise with full software development life cycle including software system analysis, functional design, technical design, development, testing, code review and production system support (Expert)</li></ul>
<ul><li> Ability to understand QA/Testing &ndash; Approaches and Applications</li></ul>
<ul><li> Strong understanding and experience of SDLC and IT governance methodologies, tools and approaches to successful project implementations; including Agile and Waterfall software development methodologies and project management principles.</li></ul>
<ul><li>Must have ability to quickly obtain a working knowledge of the IN Child Welfare information systems.</li>
<li>Must have ability to quickly obtain a working knowledge of the child welfare operations and functions of the divisions.</li>
<li>Must have the interpersonal and organizational skills necessary to assist large technology project staffs composed of multiple levels of technologist and related DCS child welfare services staff in order to recommend and manage solutions or resolve issues related to child welfare business systems.</li>
<li>Must have the knowledge and skills needed to assist the division in quality assurance, strategic planning and development, process improvements, and client relationships.</li>
<li>Must be current in the knowledge of new technologies relevant to child welfare business systems that will allow discussions and recommendations to division managers and their staff.</li></ul></div></div></div></div></div><p></p>

Business Analyst

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