<div><div><b>CIO &amp; VP BPO DGF MEA</b></div><br>
<br>
<p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.<br>
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</p><p><b>DHL Global Forwarding</b> has an opening for an <b>CIO &amp; VP BPO DGF MEA </b>in <b>Dubai, United Arab Emirates. </b>Join us in connecting people and improving lives!</p><br>
<br>
<p><b>In this CIO &amp; VP BPO DGF MEA position<br>
</b></p><br>
<p><b>Job Purpose:</b></p>
<ul><li>Leads business process quality &amp; improvement for DGF Middle East, Africa (MEA) and provides input to and leads the implementation of functional strategy to identify new and alternative approaches to improve effectiveness and efficiency of business processes in line with overall company strategy, business objectives and needs, Group guidelines and policies.</li>
<li>Drives long-term DGF MEA IT &amp; BPO priorities and delivery framework for applications, integrations, process improvement, end-user training, customer solutions, information security and infrastructure deployment in line with the Division's strategies and priorities and DHL Group IT standards and policies.</li>
<li>Participates in overall MEA regional business planning, keeps informed and shares current knowledge and future perspective of business process improvement measures, technology and systems as related to the Division's competitive position.</li>
<li>Will attract, develop, and motivate an organization of capable, energized, engaged and dynamic process- and technology professionals.</li>
<li>Is accountable for the alignment between Business Functions and IT&amp;BPO on all levels and respectively between the business objectives and the Process and Information Technology (IT) requirements enterprise wide.</li>
<li>Drives the innovation, digitalization and governance agenda and seek alignment with the other regions and divisions.</li>
<li>Performs effective management of budget to ensure cost effective services and delivery of budget targets.</li><br>
</ul><br>
<p><b>Key Responsibilities</b></p>
<ul><li>Defines key input to the MEA regional business plan and advises on the plan definition considering Divisional and global functional guidelines and objectives.</li>
<li>Determines IT &amp; Business Process governance mechanisms for the region &amp; countries within divisional and overall DHL Group guidelines.</li>
<li>Drives the preparation and execution of detailed IT &amp; BPO plans for a harmonized &amp; simplified IT landscape, well trained end-users, and standardization and improvement of Business Processes, in collaboration with other business functions.</li>
<li>Ensures effective and efficient delivery of all digital solutions within the region aligned with the Division's strategy and priorities.</li>
<li>Drives the region to country process and application training to ensure best possible knowledge in the stations and adherence to the Global Processes.</li>
<li>Master&rsquo;s the business and IT &amp; BPO relationships for the region that provides co-ordination and direction and interacts with Countries&rsquo; management to ensure their needs are addressed and issues raised are escalated and resolved.</li>
<li>Analyzes difficult to complex Business Process and IT issues and significantly improves, changes, or adapts existing methods and techniques.</li>
<li>Drives the Customer Onboarding processes and ensures regional alignment.</li>
<li>Delivers innovation that affects the way the Division is operating, making money, or managing people in the region.</li>
<li>Negotiates critical targets and objectives where concepts and ideas need to be sold to others.</li>
<li>Negotiates agreements and contracts and has the mandate/authority to sign them, slightly changing terms &amp; conditions.</li>
<li>Manages IT service providers based in the region and other locations where services may be provisioned.</li>
<li>Approves all major IT&amp;BPO projects including integration projects at the MEA regional level.</li>
<li>Oversees the delivery of agreed programs and projects within quality, time, cost, and constraints within the MEA region.</li>
<li>Implements the DHL Group policies, processes, standards, and compliance models required to meet legal and regulatory requirements, protect the DGFF customer, the brand and reputation of the division and DHL Group.</li></ul><br>
<p><b>Now, here is what we need from you!
</b></p><ul><li>Bachelor&rsquo;s or master&rsquo;s degree required</li>
<li>Minimum of 10+ years of Freight Forwarding large project experience</li>
<li>At least 3 years of experience in the Group, strong track record in strategic management, business development and x-BU work</li>
<li>Minimum 10 years of relevant experience in IT functions with leadership responsibility</li>
<li>Experience in managing and leading teams through professional standard knowledge and practical experience within IT</li>
<li>Communication and stakeholder management skills at top management level</li>
<li>Strong written &amp; verbal communications skills in English</li></ul><br>
<p><b>We offer:</b></p>
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul><p><b>Why join DHL Global Forwarding?</b></p><br>
<p>We are part of Deutsche Post DHL, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br>
<p>Our <b>TOP EMPLOYER prestigious certification</b> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.</p><br>
<p>We aspire to become the undisputed leader in our industry, <b>when people think of forwarding; we want them to think DGF </b>because we have:</p><br>
<ul><li>The<b> largest global network</b> with more than ~30,000 passionate employees</li>
<li>The most <b>efficient processes</b> and <b>fastest response times</b></li>
<li>The <b>best solutions</b> and <b>best customer service</b></li></ul><br>
<p><b>Our Vision: </b>The Logistics Company for the World.</p>
<p><b>Our Mission: </b>Excellence. Simply Delivered.<br>
<b>Our Purpose: </b>Connecting People, improving lives.<br>
<b>Our Values: </b>Respect &amp; Results<br>
<b>Our Goals: </b>Employer, Provider, and Investment of Choice, Living Responsibility</p><br>
<p><i>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </i><i>#LI-MEA</i></p></div>

CIO & VP BPO DGF MEA

US Army Corps of Engineers

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  Announcement Type
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 USAJOBS
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  Locations (City, State)
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 Huntington, WV
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  Position Overview/Duties
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 About the Position: The District IT Chief works under the general direction of the DivisionInformation Technology (IT) Chief, who provides broad guidance and direction. Incumbent serves asthe G6 and USACE CIO primary staff expert, for the coordination and integration of new informationtechnology and implementation of enterprise automation, telecommunications, visual information,records, and publications needs, systems, and equipment.
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IT Program Manager

The Guthrie Clinic

<div><p><b>Position Summary:</b></p><p>
The Senior Director Epic programs will lead Epic and Clinical applications to include any new implementation and operational support across The Guthrie Clinic. The position of Senior Director Epic Programs is a unique opportunity to provide leadership and set strategy for all program/project plan activities including new deployments, optimization project management, internal consulting and educational support at all TGC locations. Reporting to the SVP &amp; Chief Information Officer (CIO), the role will be responsible for managing the Epic modules and the relationships to downstream clinical systems to include those not directly connected to Epic. The role is part of the IT leadership team who leads The Guthrie Clinic in the strategy, development and implementation of Information Technology to support Clinicians, clinical practice and clinical applications. The Senior Director must collaborate with key senior leaders on the clinical and administrative decision-making process. The role will be responsible to develop clinical systems strategy to optimizes the use of existing clinical systems, for nurses, physicians, and other multidisciplinary care providers, by attending to their information management needs. He or she performs all duties in a manner that promotes a multidisciplinary team concept and reflects the organization&rsquo;s mission and philosophy. The qualified candidate must be an engaging and transparent leader who maintains high visibility and demonstrates excellent communications skills.</p><p><b>
Education, License, Cert</b></p><ul><li>Bachelor&rsquo;s degree</li></ul><p><b>
Experience:</b></p><ul><li>10+ years of relevant work experience</li><li>Experience leading major Epic project implementations</li><li>Knowledge of the Epic project methodology</li></ul><p><b>
Licenses and Certifications</b></p><ul><li>Bachelor&rsquo;s degree</li><li>At least one Epic Certification</li><li>Project management training</li></ul><p><b>
Essential Functions:</b></p><p>
The following section contains representative examples of work that will be and the environment can be fluid. Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.</p><ul><li>In collaboration with business leaders, colleagues and the CIO develop strategies for the long-term vision of TGC&rsquo;s clinical and/or revenue cycle information systems</li><li>Combines knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical settings.</li><li>Develops and implements appropriate service delivery in collaboration with leadership in defining, delivering, and improving services for the enterprise and its customers.</li><li>Maintains relationships with key business partners and other senior industry leaders in order to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies.</li><li>Promotes advancement of clinical and revenue systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care</li><li>Assesses evolving patient care delivery models, hospital operations, human resource processes, healthcare finance and payment models impacting the continuum of care.</li><li>Works with vendors to proactively strategize on development and/or enhancement of clinical information system solutions to meet organizational business needs</li><li>Acts as a change agent in the identification, development, planning, implementation, and value measurement of informatics strategies to support quality patient care and professional practice.</li><li>Understands the impact of regulatory changes and interprets them for internal and external constituents.</li><li>Works with clinical and IT leaders in evaluating the effectiveness of technologies and workflows that impact clinical users.</li></ul><p><b>
Other Duties</b></p><p>
Other Duties as assigned</p><p>
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you&rsquo;ll find staff members who have committed themselves to serving the community.</p>
<p>
The Guthrie Clinic is an Equal Opportunity Employer.</p>
<p>
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.</p></div>

Senior Director, EPIC Program - IT EPIC Clinical - Full Time

Peraton

<div><div><h5 class="jobSectionHeader"><b>About Peraton</b></h5>
<p>Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</p>
</div><div><h5 class="jobSectionHeader"><b>Program Overview</b></h5>
<div>Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.</div>
</div><div><h5 class="jobSectionHeader"><b>About The Role</b></h5>
<div><p>Peraton requires PC Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) &ndash; 3. Position is located in Coronado, CA.</p><br>
<p></p><p>The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&amp;M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.</p><br>
<p></p><p>The PC Technician shall provide system and network infrastructure services to operate, maintain, monitor, defend, and manage hardware, software, MAN routing and switching infrastructures, including network hardware and software.</p><br>
<p></p><p><b>Duties include but are not limited to:</b></p><br>
<p></p><ul><li>Troubleshooting and proactively resolving technical issues.</li>
<li>Responding to requests for technical support.</li>
<li>Providing technical problem solving for customer support of database.</li>
<li>Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.</li>
<li>Installing and configuring application and operating system software and upgrades.</li>
<li>Troubleshooting and repairing hardware and network connectivity issues.</li>
<li>Removing old equipment and performing data migration to new machines.</li>
<li>Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.</li>
<li>Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.</li>
<li>Analyzing and making recommendations for hardware and software standardization.</li>
<li>Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission.</li>
</ul></div></div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
<div><p><b>Required Qualifications:</b></p>
<ul><li>BS degree with 2 years experience, AA degree with 4 years experience, or HS Diploma with 6 years experience</li>
<li>DoD TS/SCI Clearance</li>
<li>DoD 8570-M IAT II above</li>
<li>At least 2 years of relevant IT experience</li>
<li>At least 1 year of previous experience working as a PC Technician or Help Desk Technician</li>
<li>Outstanding customer service skills</li>
<li>Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills</li>
<li>Experience with active directory security group management, exchange distribution lists, and file share permission assignment</li>
</ul><p>#SITEC2026</p>
</div></div><div><h5 class="jobSectionHeader"><b>Details</b></h5>
<div><p><b>Target Salary Range:</b> $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.</p>
</div><div><p><b>Benefits Statement:</b> Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.</p>
</div><div><p><b>Application Statements:</b> The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.</p>
</div><p><b>EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</p></div></div><div></div>

SITEC - PC Technician - Coronado, CA

ENGIE

<div></div><div><div><div><div><div><div>Location: ENGIE UAE - Dubai Expo City<br>
Department: Digital &amp; IT / Transformation Office<br>
Seniority Level: Manager<br>
Experience Required: 7+ years<br>
Reports to: MENA CIO
<br>
<br>
Position Purpose<br>
The Digital Transformation &amp; AI Manager will lead ENGIE UAE&rsquo;s digital evolution by driving strategic initiatives across AI adoption, business process digitalization, ERP S/4HANA‑related transformation, data analytics, automation, and change management. This role ensures alignment with ENGIE&rsquo;s global digital strategy while enabling business teams to accelerate performance, efficiency, and innovation within the Energy sector.
<br>
Key Responsibilities<br>
Digital Transformation:
<br>
<ul><li>Lead the design, planning, and execution of digital transformation initiatives across ENGIE UAE.
</li><li>Align all projects with global and regional digital strategies
</li><li>Drive business process optimization using modern technologies and best practices.</li></ul></div>
<div>
AI, Data &amp; Analytics:<br>
<ul><li>Lead AI adoption initiatives (GenAI, predictive analytics, automation).</li><li>Oversee Power Platform implementations (Power Apps, Power Automate).</li><li>Drive analytics maturity using Power BI and advanced reporting models. Change Management &amp; Stakeholder Engagement:</li><li>Execute structured change management plans.</li><li>Engage senior stakeholders for alignment and sponsorship.</li><li>Conduct workshops, training, and digital culture initiatives.</li></ul><br>
Technology Advancement &amp; Innovation:<br>
<ul><li>Identify and evaluate emerging technologies relevant to the Energy sector.</li><li>Manage pilots, PoCs, and deployments. Governance, Compliance &amp; Project Delivery:</li></ul>
- Ensure project alignment with governance, cybersecurity, and data compliance. - Maintain documentation, KPIs, and budget tracking.<br>
<ul><li>Collaborate with Operations, Finance, HR, IT, and other teams.</li></ul></div>
<div>
Required Qualifications &amp; Experience Education:
<br>
<ul><li>Bachelor&rsquo;s degree in engineering, Computer Science, Information Systems, or related fields.
</li><li>Master&rsquo;s degree is an advantage.</li></ul></div>
<div>
Experience:
<br>
<ul><li>Minimum 7 years in digital transformation, AI, analytics, or technology leadership.
</li><li>Energy/Utilities sector experience is highly preferred.</li></ul></div>
<div>
Technical Competencies:<br>
<ul><li>Power Platform, Power BI, ERP S/4HANA awareness, AI/Automation, data governance.
</li><li>Awareness of OT and Site level Digitalisation is a plus Behavioral</li></ul></div>
<div>
Competencies:<br>
<ul><li>Strong communication, stakeholder management, adaptability, and innovation mindset</li></ul></div>
</div></div></div></div><div></div><div><div><div><div>Business Unit: Support Functions In Geographies
</div></div></div></div><div><div><div><div>Division: SF In AMEA - Regional Hub
</div></div></div></div><div><div><div><div>Legal Entity: INTERNATIONAL POWER S.A., DUBAI BRANCH
</div></div></div></div><div><div><div><div>Professional Experience: Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div>Education Level: Bachelor's Degree
</div></div></div></div><div><div><div><div>Company Name: ENGIE IMEA
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why this matters to us</b></h3>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div>

Digital & AI Manager

Asian American Health Coalition of the Greater Houston Area

<div>Description:
<p><b>
POSITION TITLE: </b>Desktop Support Technician - I</p><p><b>
LOCATION: </b>HOPE Clinic - Alief</p><p><b>
REPORTS TO:</b> CIO</p><p><b>
EDUCATION: </b>High School diploma or GED; Associates degree in computer science, information systems or related field preferred.</p><p><b>
WORK EXPERIENCE:</b> Minimum 2 years of relevant work experience or in an information technology role.</p><p><b>
SALARY RANGE: </b>Starting at $18/hour, DOE</p><p><b>
FLSA STATUS:</b> Hourly, non-exempt</p><p><b>
POSITION TYPE: </b>Full-time</p><p><b>
LANGUAGE: </b>English; Bilingual is a plus!</p><p><i>
HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</i></p><p><b>
JOB SUMMARY:</b></p><p>
The primary responsibility of the Desktop Support Technician I is to support daily technical operations at HOPE Clinic. This position will be responsible for supporting desktop hardware, updating system hardware and software, troubleshooting system errors, and assisting team members in supporting all data security and optimization.</p><p><b>
MAJOR DUTIES &amp; RESPONSIBILITIES:</b></p><ul><li>
Install and configure computer hardware, operating systems, and applications;</li><li>
Physically install computers and peripherals at employee desks, including moving employees when necessary;</li><li>
Monitor and maintain computer systems;</li><li>
Answer and resolve employee issues via telephone, email, Microsoft Teams or in-person</li><li>
Troubleshoot system problems and diagnose and solve hardware or software faults;</li><li>
Replace computer parts as required;</li><li>
Provide support, including procedural documentation and relevant reports;</li><li>
Follow diagrams and written instructions to repair a fault or set up a system;</li><li>
Support the roll-out of new applications;</li><li>
Set up new users' accounts and profiles and deal with password issues;</li><li>
Prioritize job responsibilities to ensure that tasks get completed promptly;</li><li>
Establish a good working relationship with other employees and outside vendors;</li><li>
Complete annual training programs within the required timeframe and regularly attend staff meetings;</li><li>
Maintain the strictest confidentiality;</li><li>
Comply with all State, Federal, and professional regulations as well as company and departmental rules, policies, and procedural manuals;</li><li>
Perform other duties as assigned to support HOPE Clinic&rsquo;s Mission, Vision, and Values.</li></ul>
Requirements:
<p><b>
QUALIFICATION REQUIREMENTS:</b></p><ul><li>
Previous experience in a medical office setting and/or experience with an Electronic Medical Records system a plus;</li><li>
Customer service driven;</li><li>
Excellent organization and time management skills along with excellent oral and written communication skills;</li><li>
Strong team player;</li><li>
Ability to learn quickly, build and maintain long-term relationships and work with minimal supervision;</li><li>
Strong written and verbal communication skills; strong analytical, organizational, and time management skills required;</li></ul><p><b>
EDUCATION and/or EXPERIENCE:</b></p><p>
Associate or Bachelor&rsquo;s Degree preferred (or equivalent experience or certifications).</p><p><b>
OTHER SKILLS and ABILITIES:</b></p><ul><li>
Bilingual (Vietnamese, Chinese, Arabic, Spanish and/or any other language with English) is preferred.</li><li>
Above average skills in language ability as well as public speaking and writing.</li><li>
Must have good transportation and a valid Texas Driver&rsquo;s license.</li></ul></div>

Desktop Support Technician - I

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 9 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR111172</div></div></div></div></div></div><div><div><p>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</p><p></p><p>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</p><p></p><div><p>
The <b>Genesys AI Architect</b> is a senior presales AI specialist who operates across three core motions:</p><ul><li>
Driving strategic AI opportunities with customers and sales teams
</li><li>Scaling the field through reusable assets, technical enablement, and coaching</li><li>
Shaping product and go-to-market direction through real-world customer and field feedback
</li></ul><p></p><p>This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.</p><p><b>
Key Responsibilities:</b></p><ul><li><p><b>
Design end-to-end AI systems for customer experience use cases.</b><b> </b>Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers. Define how AI interacts across the full journey (self-service, agent copilot, journey management, and back-office automation), including fallback strategies, human handoff, and failure handling.</p></li><li><p><b>
Optimize retrieval-augmented</b><b> generation (RAG) and knowledge architectures to extend Genesys solutions where required</b>. Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.</p></li><li><p><b>
Establish AI evaluation frameworks and quality measurement strategies</b>. Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.</p></li><li><p><b>
Engineer contextual AI experiences </b><b>that leverage real-time</b><b> data and conversation state</b>. Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals. Optimize context management and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions remain coherent, personalized, and aligned across channels and touchpoints.</p></li><li><p><b>
Design for scalability, latency, and cost efficiency in enterprise environments</b>. Evaluate and optimize AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.</p></li><li><p><b>
Leverage expert-level knowledge of Genesys AI capabilities</b><b> </b>to articulate and demonstrate product value to customers and prospects.</p></li><li><p><b>
Support pre-sales activities</b> such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.</p></li><li><p><b>
Design and </b><b>deploy AI prototypes in</b><b> sandbox</b><b> </b>and/or customer development environments to validate use cases, integrations, latency, and success criteria<b>,</b><b> </b>and to highlight the differentiated value of Genesys AI.</p></li><li><p><b>
Partner with account teams </b><b>and Professional</b><b> Services to transition successful prototypes into production pilots</b><b> </b>supporting technical handoff, hardening, KPI alignment, and business outcome validation.</p></li><li><p><b>
Build integrations to third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A</b> showcasing the art of the possible with Genesys Cloud AI solutions.</p></li><li><p><b>
Develop reusable technical assets</b><b> </b>and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.</p></li><li><p><b>
Provide technical feedback and strategic insights to Product Management and Engineering</b><b> </b>on AI product design, implementation considerations, and customer-driven enhancements.</p></li><li><p><b>
Influence CIO/CTO-level stakeholders and position Genesys</b> as integral to an organization&rsquo;s broader IT and transformation strategy.</p></li></ul><p></p><p><b>
Requirements:</b></p></div><div><ul><li><p><b>
AI Architecture &amp; Technical Judgment:</b> Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases using the right mix of classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use and agentic approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.</p></li><li><p><b>
Enterprise Integration &amp; Real-Time Design:</b> Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to design for real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.</p></li><li><p><b>
Evaluation, Governance &amp; Observability:</b> Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.</p></li><li><p><b>
Executive Communication &amp; Field Enablement:</b> Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.</p></li><li><p><b>
Prompt Design &amp; AI Workflow Optimization</b>: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.</p></li><li><p><b>
Technical Demonstration Prowess:</b><b> </b>Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.</p></li><li><p><b>
Sales Acumen</b>: Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.</p></li><li><p><b>
Business Value Orientation:</b> Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.</p></li><li><p><b>
Executive Presence:</b><b> </b>Proven ability to influence CIO/CTO decision-makers.</p></li><li><p>
Strong understanding of the Genesys Cloud platform and Genesys AI preferred.</p></li><li><p>
Foundational understanding of programming concepts (Python preferred).</p></li><li><p>
Fluency in English and Arabic languages.</p></li><li><p>
French language fluency as a plus.</p></li></ul><p></p><p>
#LI-MC1</p></div><p></p><p>
If a Genesys employee referred you, please use the link they sent you to apply.</p><p></p><p><b>
About Genesys:</b></p><p>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.</p><p></p><p><b>
Reasonable Accommodations:</b></p><p>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.</p><p></p><p>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</p><p></p><p>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</p><p></p><p><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></p><p></p><p><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p></div></div></div>

AI Solution Architect EMEA

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