claim rep

Travelers

<div>
 <strong>
  Who Are We?
  <br/>
  <br/>
 </strong>
 Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
 <br/>
 <br/>
 <strong>
  Compensation Overview
  <br/>
  <br/>
 </strong>
 The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
 <br/>
 <br/>
 <strong>
  Salary Range
  <br/>
  <br/>
 </strong>
 $67,000.00 - $110,600.00
 <br/>
 <br/>
 <strong>
  Target Openings
  <br/>
  <br/>
 </strong>
 3
 <br/>
 <br/>
 <strong>
  What Is the Opportunity?
  <br/>
  <br/>
 </strong>
 *There is also a potential for up to a $15,000 sign-on bonus! *
 <br/>
 <br/>
 This position is responsible for handling Personal and Business Insurance Auto Bodily Injury claims from the first notice of loss through resolution/settlement and payment process. This may include interpreting and applying laws and statutes for multiple state jurisdictions. Claim types include moderate complexity Bodily Injury claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
 <br/>
 <br/>
 Travelers offers a hybrid work location model that is designed to support flexibility.
 <br/>
 <br/>
 <strong>
  What Will You Do?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Contacts/Experience:
  </li>
  <li>
   Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follow-through and meeting commitments to achieve optimal outcome on every file. Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions.
  </li>
  <li>
   Coverage Analysis :
  </li>
  <li>
   Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions. Verifies the benefits available, the injured party's eligibility and the applicable limits. Addresses proper application of any deductibles, co-insurance, coverage limits, etc. Confirms priority of coverage (i.e. primary, secondary, concurrent) and takes into consideration issues such as Social Security, Workers Compensation or others relevant to the jurisdiction. Consults with Unit Manager on use of Claim Coverage Counsel.
  </li>
  <li>
   Investigation/Evaluation:
  </li>
  <li>
   Investigates each claim to obtain relevant facts necessary to determine coverage, the extent of liability, damages, and contribution potential with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts). This may also include investigation of wage loss and essential services claims. Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation. Takes recorded statements as necessary. Utilizes evaluation documentation tools in accordance with department guidelines.
  </li>
  <li>
   Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings.
  </li>
  <li>
   Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
  </li>
  <li>
   Reserving:
  </li>
  <li>
   Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities in accordance with established procedures to resolve claim in a timely manner.
  </li>
  <li>
   Negotiation/Resolution:
  </li>
  <li>
   Determines settlement amounts, negotiates and conveys claim settlements within authority limits to claimants or their representatives. Recognizes and implements alternate means of resolution. As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to claimants.
  </li>
  <li>
   Handles both unrepresented and attorney represented claims. May manage litigated claims on appropriately assigned cases. Develops litigation plan with staff or panel counsel, track and control legal expenses. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  </li>
  <li>
   Insurance License:
  </li>
  <li>
   In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Will Our Ideal Candidate Have?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree.
  </li>
  <li>
   2 years bodily injury liability claim handling experience.
  </li>
  <li>
   General knowledge and skill in claims handling and litigation.
  </li>
  <li>
   Basic working level knowledge and skill in various business line products.
  </li>
  <li>
   Demonstrated ownership attitude and customer centric response to all assigned tasks.
  </li>
  <li>
   Demonstrated good organizational skills with the ability to prioritize and work independently.
  </li>
  <li>
   Attention to detail ensuring accuracy.
  </li>
  <li>
   Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
  </li>
  <li>
   Verbal and written communication skills - Intermediate.
  </li>
  <li>
   Analytical Thinking- Intermediate.
  </li>
  <li>
   Judgment/Decision Making- Intermediate.
  </li>
  <li>
   Negotiation- Intermediate.
  </li>
  <li>
   Insurance Contract Knowledge- Intermediate.
  </li>
  <li>
   Principles of Investigation- Intermediate.
  </li>
  <li>
   Value Determination- Intermediate.
  </li>
  <li>
   Settlement Techniques- Intermediate.
  </li>
  <li>
   Medical Knowledge- Intermediate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What is a Must Have?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One-year bodily injury liability claim handling experience or comparable liability claim handling experience, or successful completion of Travelers Claim Representative training program is required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Is in It for You?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.
  </li>
  <li>
   Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  </li>
  <li>
   Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  </li>
  <li>
   Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  </li>
  <li>
   Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Employment Practices
  <br/>
  <br/>
 </strong>
 Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
 <br/>
 <br/>
 In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
 <br/>
 <br/>
 If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
 <br/>
 <br/>
 Travelers reserves the right to fill this position at a level above or below the level included in this posting.
 <br/>
 <br/>
 To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
</div>


Auto Liability Exp Claim Rep.

DAVIES

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
Davies Claims North America is seeking a Claims Representative I to join our team supporting the Maryland Transit Administration (MTA).<br>
</div><div>In this role, you will be responsible for managing, investigating, and resolving minor property damage and bodily injury claims arising from MTA operations. You will work under close supervision while developing foundational claims handling skills in a fast-paced, high-volume environment.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li>
Manage a caseload of approximately 150&ndash;175 claims, including files with multiple claimants</li>
<li>Investigate claims involving automobile property damage, bodily injury, and general liability</li>
<li>Evaluate claim details to determine liability and exposure</li>
<li>Assist in establishing and maintaining appropriate reserves (typically $10,000 or less)</li>
<li>Maintain accurate and timely documentation, diary entries, and claim notes</li>
<li>Communicate with claimants, insureds, witnesses, and internal stakeholders</li>
<li>Support the resolution of claims through investigation and settlement activities</li>
<li>Ensure compliance with client guidelines, company standards, and regulatory requirements</li>
<li>Perform additional duties as assigned to support team and operational goals</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
High school diploma or GED required</li>
<li>Minimum 1 year of experience handling or supporting claims involving: Automobile property damage<br>
Bodily injury<br>
General liability claims</li>
<li>Basic understanding of claims investigation and settlement processes</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective written and verbal communication skills</li>
<li>Ability to manage a high-volume workload in a fast-paced environment</li>
<li>Proficiency in Microsoft Office Suite</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to ensure your health and that of your family.</li>
<li>A 401k plan with employer matching to help you build a secure financial future.</li>
<li>Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.</li>
<li>Paid holidays.</li>
<li>Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.</li>
</ul><div></div><div>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

P & C Claim Rep 1 - MTA

<div><p><b>Who Are We?</b></p><p>
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.</p><p></p><p><b>
Compensation Overview</b></p><p>
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.</p><p></p><p><b>
Salary Range</b></p>
$52,600.00 - $86,800.00<p></p><p><b>
Target Openings</b></p>
2<p></p><p><b>
What Is the Opportunity?</b></p>
Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Specialty Liability, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals.<br>
<br>
This position focuses on developing your skills and knowledge to successfully manage Northland Liability claims. This position is the first step toward becoming a fully qualified Claims Representative handling claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.
<br>
<br>
As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.<p></p><p><b>
What Will You Do?</b></p><ul><li>
Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days.</li><li>
As an Associate Claim Rep, Specialty Liability, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage Marine Liability claims.</li><li>
This position is the first step toward becoming a fully qualified Claims Representative. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.</li><li>
Actively participate in structured training classes covering claim processes, systems, and procedures. Training will include virtual, classroom and on-the-job training.</li><li>
Learn how to investigate, determine coverage, liability, and damages based on policy terms and claim facts.</li><li>
Under close supervision, review, investigate, and document claims.</li><li>
Gather information from policyholders, claimants, witnesses, and third-party providers.</li><li>
Communicate and apprise all parties regarding claim status which may include our internal and external business customers, and legal counsel.</li><li>
Maintain accurate records of claim activity in claim management systems.</li><li>
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers&rsquo; requirements within three months of starting the job.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b>
What Will Our Ideal Candidate Have?</b></p><ul><li>
Previous internship or work experience in insurance, finance, or customer service.</li><li>
Strong attention to detail and organizational skills.</li><li>
Ability to manage multiple tasks and prioritize effectively.</li><li>
Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.</li><li>
Strong verbal and written communication skills with the ability to convey information clearly and professionally.</li></ul><p></p><p><b>
What is a Must Have?</b></p><ul><li>
High School Diploma or GED and one year of customer service experience OR Bachelor&rsquo;s Degree.</li></ul><p></p><p><b>
What Is in It for You?</b></p><ul><li><b>
Health Insurance</b>: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li><b>
Retirement:</b> Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li><b>
Paid Time Off:</b> Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li><b>
Wellness Program:</b> The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li><b>
Volunteer Encouragement:</b> We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul><p></p><p><b>
Employment Practices</b></p><p>
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
</p><p></p><p>In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.</p><p></p><p>
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.</p><p></p><p>
Travelers reserves the right to fill this position at a level above or below the level included in this posting.</p><p></p><p>
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</p></div>

Northland Liability Associate Claim Representative

<div><p><b>Who Are We?</b></p><p>
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.</p><p></p><p><b>
Compensation Overview</b></p><p>
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.</p><p></p><p><b>
Salary Range</b></p>
$52,600.00 - $86,800.00<p></p><p><b>
Target Openings</b></p>
1<p></p><p><b>
What Is the Opportunity?</b></p>
Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.
<br>
<br>
This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.
<br>
<br>
As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.<br>
<br>
LOCATION REQUIREMENT: This position services Insureds/Agents in and around Greensboro, NC or High Point, NC. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.<p><b>
What Will You Do?</b></p><ul><li>
Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.</li><li>
Review, investigate, and document 1st party property claims under close supervision.</li><li>
Gather information from policyholders, claimants, witnesses, and third-party providers.</li><li>
Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.</li><li>
Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.</li><li>
Provide timely and professional communication to customers, claimants, and internal stakeholders.</li><li>
Maintain accurate records of claim activity in claim management systems.</li><li>
Demonstrate openness to continuous learning, particularly in AI and digital transformation.</li><li>
Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.</li><li>
In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.</li><li>
This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.</li><li>
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.</li><li>
Perform other duties as assigned.
</li></ul><p><b>What Will Our Ideal Candidate Have?</b></p><ul><li>
Previous internship or work experience in customer service or insurance.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Ability to manage multiple tasks and prioritize effectively.</li>
<li>Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.</li>
<li>Ability to exercise sound judgement and make effective decisions.</li>
<li>Strong verbal and written communication skills with the ability to convey information clearly and professionally.</li>
<li>Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations.</li></ul><p></p><p><b>
What is a Must Have?</b></p><ul><li>
High School Diploma or GED and one year of customer service experience OR Bachelor&rsquo;s Degree.</li>
<li>Valid driver's license.</li></ul><p></p><p><b>
What Is in It for You?</b></p><ul><li><b>
Health Insurance</b>: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li><b>
Retirement:</b> Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li><b>
Paid Time Off:</b> Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li><b>
Wellness Program:</b> The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li><b>
Volunteer Encouragement:</b> We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul><p></p><p><b>
Employment Practices</b></p><p>
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
</p><p></p><p>In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.</p><p></p><p>
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.</p><p></p><p>
Travelers reserves the right to fill this position at a level above or below the level included in this posting.</p><p></p><p>
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</p></div>

Outside Property Associate Claim Representative

Kentucky Farm Bureau Mutual Insurance

<div>Overview:
<div>
The Claim Representative-PIP Unit handles no-fault claims from all claim offices within the state of Kentucky to ensure efficient and effective processing of Personal Injury Protection (PIP) benefits.</div>
Responsibilities:
<div>
Accept assignment of PIP claims from claim adjusters.</div><div>
Monitor continuing eligibility of PIP claimants.</div><div>
Receive, investigate, coordinate, and pay appropriate PIP benefits promptly according to statute requirements.</div><div>
Maintain proper reserves.</div><div>
Process incoming and outgoing mail regarding the PIP Unit.</div><div>
Create and type correspondence and issue form letters to investigate, resolve, and respond to questions relating to PIP benefits.</div><div>
Receive telephone and personal inquiries relating to PIP files by policyholders, customers, attorneys, and medical providers, assisting where appropriate or referring to other staff if necessary.</div><div>
Assure high customer satisfaction levels through professionalism, integrity, fairness, and promptness.
</div><div>Assist and cooperate with all company personnel.</div><div>
Maintain PIP files to comply with statute requirements.</div><div>
Monitor the claim inventory report to ensure proper closure of files.</div><div>
Pursue professional development.</div><div>
Report claims as required by the claims manual or by the district claims manager.</div><div>
Serve as a catastrophe team member or assist in other claim offices or locations as required.</div><div>
Regular, predictable attendance as an employee has to physically be in the office.</div><div>
This list of essential functions is non-exhaustive and may be supplemented as necessary.</div><div></div><div><b><br>
Other Responsibilities</b></div><div></div><div><br>
Establish companion PIP work file.</div><div>
Secure appropriate PIP documents, i.e., medical reports, wage verifications, and PIP applications.</div><div>
Obtain initial claim payment authority on each claimant from claim adjusters.</div><div>
Diary all companion claim files to comply with statute requirements.</div><div>
Furnish a copy of the PIP application, medical reports, and wage verification to claim adjusters as requested.</div><div>
Receive, investigate, and pay medical bills, wage loss benefits, survivor's economic benefits, replacement service benefits, and funeral expense benefits.</div><div>
Maintain appropriate reserves for both basic and added reparation benefits.</div><div>
Perform claim file maintenance transactions via terminal entry.</div><div>
Receive and review loss reports regularly from agents, claim adjusters, and senior adjusters.</div><div>
Establish claim files using data from loss reports.</div><div>
Type letters and forms required to properly investigate and document payment of no-fault benefits.
</div><div>Transmit recoveries to the Accounting Department on a timely basis.</div><div>
Report claims as required by the Claim Manual or by the District Claims Manager.</div><div>
Promptly respond to complaints as requested.</div><div>
Report immediately the receipt of all summonses to the PIP Unit Supervisor and handle as directed.</div><div>
Review claim inventory reports monthly and make needed adjustments.</div><div>
Make corrections on claim files as recommended by the PIP Unit Supervisor or Team Lead following review.</div><div>
Document claim files to support actions taken. (See claim manual)</div><div>
May be called upon to handle first-party claims and non-disputed liability claims.</div><div>
May be called upon to assist in the evaluation of inventory sheets for property loss claims.
</div><div>Attend and participate in company meetings, seminars, and other company-sponsored educational activities at the request of the company.</div><div>
May work a late Friday on a rotating basis to provide customer service to claims offices, agents, and providers.</div><div>
Attain the Certificate in General Insurance from the Insurance Institute of America.</div><div>
Maintain current knowledge of policy contracts and statutes.</div><div></div><div><b><br>
 Job Specifications</b></div><div></div><div><br>
Physical demands: Normal vision/hearing with or without correction; Sitting.</div><div>
Mental demands: Analytic reasoning; Prolonged concentration.</div><div>
Environmental factors: Standard office lighting, temperature, and noise.</div><div>
Equipment: Keyboard; Telephone; Calculator; Copier/Fax.</div>
Qualifications:
<div>
Associate degree or a combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a two-year college graduate. Bachelor&rsquo;s degree preferred.
</div><div>Required to obtain an Adjuster License within one year of hire date.</div><div>
Previous experience in a claims or insurance office desirable.</div><div>
Average typing skill (minimum 35 wpm).</div><div>
Knowledge of claims handling procedures and insurance contracts.</div><div>
Experience in the use of photocopiers, computer terminals, or word processors and other office equipment.</div><div>
Ability to communicate with a high level of skill both orally and in writing.</div><div>
Ability to make timely decisions.</div><div>
Excellent human relations skills and self-motivation required.</div><div>
Ability to act confidentially.</div><div>
Knowledge of word processing software.</div></div>

Claim Representative I - PIP Unit

Cornerstone Building Brands

<div>
 <p>
  Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair &amp; Remodel (R&amp;R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands&rsquo; broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at
  <strong>
   http://cornerstonebuildingbrands.com
  </strong>
  .
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   <u>
    ABOUT THE ROLE
    <br/>
   </u>
  </strong>
  <br/>
  The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    This is a hybrid role based out of our Lithia Springs, GA plant requiring 2 days in the office per week.
    <br/>
    <br/>
   </em>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    WHAT YOU&rsquo;LL DO
   </u>
  </strong>
  <strong>
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Claim Intake &amp; Validation
   </strong>
   <ul>
    <li>
     Receive, review, and validate incoming warranty claims to determine accuracy and required information.
    </li>
    <li>
     Initiate clarification calls to customers as needed to complete claim details.
    </li>
    <li>
     Maintain accurate claim documentation and communication updates within Dynamics 365 CRM.
    </li>
   </ul>
  </li>
  <li>
   <strong>
    Claim Management &amp; Resolution
   </strong>
   <ul>
    <li>
     Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality.
    </li>
    <li>
     Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction.
    </li>
    <li>
     Host product standards and compliance discussions with customers, helping address concerns professionally and clearly.
    </li>
    <li>
     Administer service reimbursements and prepare settlement letters when applicable.
    </li>
   </ul>
  </li>
  <li>
   <strong>
    Quality Review &amp; Root Cause Analysis
   </strong>
   <ul>
    <li>
     Conduct research to identify root causes of product or service issues.
    </li>
    <li>
     Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements.
    </li>
    <li>
     Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.
    </li>
   </ul>
  </li>
  <li>
   <strong>
    Communication &amp; Reporting
   </strong>
   <ul>
    <li>
     Prepare clear communications and updates for management regarding claim trends, issues, and opportunities.
    </li>
    <li>
     Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete.
    </li>
    <li>
     Perform additional duties as assigned to support departmental needs.
    </li>
   </ul>
  </li>
 </ul>
 <p>
  <strong>
   <u>
    SKILLS &amp; QUALIFICATIONS
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Strong ability to interpret customer claims and apply relevant warranty coverage.
  </li>
  <li>
   Ability to read and interpret product specifications, drawings, and order confirmations.
  </li>
  <li>
   Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
  </li>
  <li>
   Strong verbal and written communication skills with a customer-centric approach.
  </li>
  <li>
   Ability to manage difficult discussions and mitigate customer dissatisfaction effectively.
  </li>
  <li>
   Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly.
  </li>
  <li>
   Strong attention to detail and accuracy in a fast-paced environment.
  </li>
  <li>
   Ability to work independently while supporting team and departmental goals.
  </li>
  <li>
   High curiosity, initiative, and willingness to grow in an evolving environment.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    WHAT YOU&rsquo;LL NEED
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   High School Diploma or equivalent required; Bachelor&rsquo;s degree preferred. Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Experience/Technical Skills:
   </strong>
   <ul>
    <li>
     Experience in Ordering/Quoting systems is desired (AccuQuote preferred).
    </li>
    <li>
     Experience with CRM systems is desired.
     <br/>
     <br/>
    </li>
   </ul>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  All your information will be kept confidential according to EEO guidelines.
  <br/>
  <br/>
 </p>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Why work for Cornerstone Building Brands?
  </strong>
  <br/>
  <br/>
 </p>
 <p>
  Our teams are at the heart of our purpose to positively contribute to the communities where we
  <strong>
   live, work and play
  </strong>
  . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
  <br/>
  <br/>
 </p>
 <p>
  *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
  <br/>
  <br/>
 </p>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Cornerstone Building Brands is an Equal Opportunity Employer.
  </strong>
  <br/>
  <br/>
 </p>
 <p>
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
  <br/>
  <br/>
 </p>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  All your information will be kept confidential according to EEO guidelines.
  <br/>
  <br/>
 </p>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  California Consumer Privacy Act (CCPA) of 2018
  <br/>
  <br/>
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <p>
  <em>
   Must be at least 18 years of age to apply.
   <br/>
   <br/>
  </em>
 </p>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Note to External Recruiters
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
  <br/>
  <br/>
 </p>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Notice of Recruitment Fraud
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
  <br/>
  <br/>
 </p>
</div>


Claims Representative, Warranty

<div><p><b>Who Are We?</b></p><p>
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.</p><p></p><p><b>
Compensation Overview</b></p><p>
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.</p><p></p><p><b>
Salary Range</b></p>
$67,000.00 - $110,600.00<p></p><p><b>
Target Openings</b></p>
1<p></p><p><b>
What Is the Opportunity?</b></p>
Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.<p><b>
What Will You Do?</b></p><ul><li>
Handles 1st party property claims of moderate severity and complexity as assigned.</li><li>
Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.</li><li>
Broad scale use of innovative technologies.</li><li>
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.</li><li>
Establishes timely and accurate claim and expense reserves.</li><li>
Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.</li><li>
Negotiates with multiple constituents, i.e.; contractors or insured&rsquo;s representatives and conveys claim settlements within authority limits.</li><li>
Writes denial letters, Reservation of Rights and other complex correspondence.</li><li>
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.</li><li>
Meets all quality standards and expectations in accordance with the Knowledge Guides.</li><li>
Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.</li><li>
Manages file inventory to ensure timely resolution of cases.</li><li>
Handles files in compliance with state regulations, where applicable.</li><li>
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.</li><li>
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.</li><li>
Identifies and refers claims with Major Case Unit exposure to the manager.</li><li>
Performs administrative functions such as expense accounts, time off reporting, etc. as required.</li><li>
Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.</li><li>
May provides mentoring and coaching to less experienced claim professionals.</li><li>
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.</li><li>
CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.</li><li>
Must secure and maintain company credit card required.</li><li>
In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.</li><li>
On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work.</li><li>
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.</li><li>
Perform other duties as assigned.
</li></ul><p><b>What Will Our Ideal Candidate Have?</b></p><ul><li>
Bachelor's Degree.</li>
<li>General knowledge of estimating system Xactimate.</li>
<li>Two or more years of previous outside property claim handling experience.</li>
<li>Interpersonal and customer service skills &ndash; Advanced.</li>
<li>Organizational and time management skills- Advanced.</li>
<li>Ability to work independently &ndash; Intermediate.</li>
<li>Judgment, analytical and decision making skills - Intermediate.</li>
<li>Negotiation skills &ndash; Intermediate.</li>
<li>Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively &ndash;Intermediate.</li>
<li>Investigative skills &ndash; Intermediate.</li>
<li>Ability to analyze and determine coverage &ndash; Intermediate.</li>
<li>Analyze, and evaluate damages &ndash;Intermediate.</li>
<li>Resolve claims within settlement authority &ndash; Intermediate.</li>
<li>Valid passport.</li></ul><p></p><p><b>
What is a Must Have?</b></p><ul><li>
High School Diploma or GED.</li>
<li>One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program.</li>
<li>Valid driver's license.</li></ul><p></p><p><b>
What Is in It for You?</b></p><ul><li><b>
Health Insurance</b>: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li><b>
Retirement:</b> Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li><b>
Paid Time Off:</b> Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li><b>
Wellness Program:</b> The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li><b>
Volunteer Encouragement:</b> We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul><p></p><p><b>
Employment Practices</b></p><p>
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
</p><p></p><p>In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.</p><p></p><p>
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.</p><p></p><p>
Travelers reserves the right to fill this position at a level above or below the level included in this posting.</p><p></p><p>
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</p></div>

Outside Property Claim Representative

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