claims account manager

Marsh McLennan Agency

<div><h2 class="jobSectionHeader">Company:</h2>
Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:</h2>
JOB TITLE: Benefits Account Manager
JOB TYPE: FLSA Non-Exempt
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
Documentation
Benefit Point &amp; ImageRight
Enter client data into Benefit Point adequate to complete following:
<ul><li>RFP&rsquo;s</li>
<li>Prospect/opportunity Report</li>
<li>Update Client Rates and Plans tab with final agreed information within 5 workdays of client acceptance of renewal or new business presentation</li>
</ul>Customer Service
<ul><li>Provide support for Account Executive through duties and responsibilities listed this Job Description and Benefits Timeline.</li>
<li>Research and answer questions regarding benefit plans, claims and billings for client, update Benefit Point activities and adhere to the Benefits Timeline</li>
<li>Assist bSwift team with set-up of client web site as directed by Benefits Operations Manager.</li>
<li>Maintain on-line client binder as per department guidelines</li>
<li>Coordinate workflows as per activities created as per Benefit Timeline</li>
<li>Begin to act as a lead for other Account Manager&rsquo;s in the absence of the Account Executive</li>
</ul>Marketing
<ul><li>Request for Proposal (RFP) &ndash; Create and release to Carriers by due date as per Benefit Timeline</li>
<li>Create and maintain marketing binder as per Department Guidelines and Benefit Timeline</li>
<li>Follow up with carriers to ensure they have everything needed to quote, submit any missing information, review quotes as they are received to ensure they are correct and received by the deadline as per RFP timelines.</li>
<li>Spreadsheets &ndash; Prepare and review for accuracy as per Department Guidelines and Benefit Timeline.</li>
<li>Formal Proposal &ndash;Finalize and review for accuracy spreadsheets and any other materials that are to be included in the Formal Proposal. Preparation for the Formal Proposal can include copying, printing and binding or materials necessary for creating the formal proposal.</li>
</ul>Communication
<ul><li>Prepare and develop communication booklets as per Department Guidelines and Benefit Timeline.</li>
<li>Enrollment Meetings &ndash; Conduct enrollment meetings as necessary</li>
</ul>Reporting
<ul><li>ICAF/Milliman/DMW &ndash; Gather Data necessary and submit to carriers. Compile information for Sr. Account Consultant/Executive Team Lead as per Department Guidelines and Benefit Timeline.</li>
<li>Aggregate Reports &ndash; Upon request of Account Executive, create the aggregate report that uses in their analysis to the client.</li>
<li>Initiate stewardship report from workflows and activities in Benefit Point.</li>
</ul>Compliance
<ul><li>Medicare Part D - Submit Medicare Part D disclosure letters to client as per Benefit Timeline</li>
<li>Schedule A&rsquo;s &ndash; Compile Data from Carriers and submit Schedule A&rsquo;s to client as per Department Guidelines and Benefit Timeline</li>
<li>Annual Notices &ndash; Prepare Annual Notices for Mail/E-mail/Distribution and request processing date from Account Manager to ensure annual distribution as appropriate.</li>
</ul>Technical E xpertise
Expand Technical skill set by participating in technical skill development.
<ul><li>Complete Bisys Correspondence courses for major lines of business (i.e., Health Concepts, Life Concepts, Disability Income Insurance, Group Insurance, and Health Savings Account).</li>
<li>Initiate participation in the GBA certification.</li>
<li>Participation in the EBIA Webinars for 12 hours of CE&hellip;&hellip;&hellip;..goal is attendance in all sessions.</li>
<li>Provide support to Sr. Account Consultant or Account Executive as directed.</li>
<li>Demonstrated success in servicing multiple client renewals under mentorship of AE or Trainer</li>
</ul>REQUIREMENTS:
<ul><li>Education: College Degree Preferred</li>
<li>24 to 36 months of experience in an Assistant Account Manager role / 24+ months equivalent industry experience preferred</li>
<li>Bilingual Spanish a major plus</li>
<li>Ability to multi-task, prioritize work, possess basic word processing and spreadsheet computer skills.</li>
<li>Ability to demonstrate cooperation and effective communication with clients, vendors and internally with co-workers.</li>
<li>Ability to service our clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.</li>
<li>Operational knowledge of various windows based application programs such as Excel, Word, Power Point and current Internet technologies</li>
<li>Willing to work overtime due to cyclical nature of business.(primarily August thru December)</li>
<li>Masters all Account Manager duties and demonstrates proficiency and how to research and access best practice documentation</li>
</ul>We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh &amp; McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers .</div>

Benefits Account Manager

<div><h2 class="jobSectionHeader">Company:</h2>
Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:</h2>
JOB TITLE: Benefits Account Manager
JOB TYPE: FLSA Non-Exempt
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
<ul><li>Build and maintain key client and carrier relationships by phone, email and in person.</li>
<li>Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving, upon request.</li>
<li>Work with Producer and/or Marketing Account Executive to monitor and support the renewal process for assigned clients. Provide analysis and assist in the recommendation of coverage needs to present to client.</li>
<li>Coordinate meeting with client and/or producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.</li>
<li>Prepare marketing information or provide required information to a marketing person.</li>
<li>Schedule and conduct teammate meetings in coordination with Marketing Account Executive or Producer and complete the implementation process.</li>
<li>Prepare and deliver all applicable forms to client.</li>
<li>Knowledgeable in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients.</li>
<li>Provide administrative support on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.</li>
<li>Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.</li>
</ul>Other duties and responsibilities as requested by management.
Qualifications:
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Bachelor&rsquo;s degree or equivalent education and related training</li>
<li>Two years of relevant insurance industry experience</li>
<li>Appropriate insurance license(s)
</li><li>Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems</li>
<li>Demonstrated proficiency in basic computer applications such as Microsoft Office Suite</li>
<li>Ability to travel, occasionally overnight</li>
</ul>Preferred Qualifications:
<ul><li>Advanced degree</li>
<li>Certification in field of endeavor</li>
</ul>Experience with Requests for Proposal
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh &amp; McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers .</div>

Byrider

<div>Byrider - 5234 High Crossing Blvd, Madison, WI 53718
Collections Account Manager (Consumer Finance)
New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and work history.
Would you enjoy earning great pay while helping customers with an industry-leading credit program?
Growing national automotive consumer finance company! Collections Account Manager career opportunity!
Rewards for Collections Account Manager:
<ul><li>Annual compensation: ~$50,000.00 - $70,000.00</li><li>
Hourly pay + monthly bonus up to $2,000.00</li><li>
Full benefits- Health, Dental, Vision, PTO, 401k</li><li>
Career growth to Manager or Specialist</li><li>
Industry-best customer program</li><li>
36 years in business</li><li>
Growing national company
 </li></ul>Responsibilities for Collections Account Manager:
<ul><li>Collections, customer service, customer retention</li><li>
Assist with lending/credit origination
</li><li>Help ensure branch compliance
</li><li>Demonstrate a high level of customer service</li><li>
Work with consumer finance software</li><li>
Attend ongoing training classes
</li></ul>Hours for Collections Account Manager:
<ul><li>Full-time (40 hours)</li><li>
100% onsite</li><li>
No Sundays</li><li>
Work most Saturdays (shorter day) with a weekday off</li><li>
Location hours: Monday - Friday 9-7, Sat 9-4</li><li>
Shifts will vary</li><li>
Overtime as needed with OT pay</li></ul>
Requirements for Collections Account Manager:
<ul><li>2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience</li><li>
Good communication, computer &amp; customer service skills</li><li>
Able to work the hours listed &amp; 100% onsite</li><li>
Able to pass a background check
</li></ul>Keywords: Collections, Customer Retention, Call Center, Collections Account Management, Debt Collector, Collections Specialist</div>

Collections Account Manager

Hartford HealthCare

<div>Location Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters. 
 
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut&rsquo;s most comprehensive healthcare network. 
 
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. 
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. 
Position Summary:
Under the direction of Patient Financial Service (PFS), Accounts Receivable (AR) or Claims Supervisor, assure timely and accurate submission of claims on UB04 or HCFA1500 (bills), monitor responses from clearinghouse, review Electronic Fund Transmission (EFT) responses, respond on underpayments or overpayments via payer portal, payer chat or payer customer service, analyze claim adjustment reason codes, analyze remittance advice remark codes and any revenue cycle activities associated with outstanding insurance balances across all Hartford HealthCare hospitals, medical group and homecare. These duties include the managing of the day-to-day work queue inflow, dashboard monitoring, weekly aging&rsquo;s, Work in Progress (WIP), account activity assignment, and internal department collaboration with daily productivity and quality standards that are tracked and monitored. 
Support and perform high level AR &amp; Denial Specialist tasks to improve operations and problem solve by developing solutions after analyzing data. Maintains a high-level understanding of the operational aspects of the entire revenue cycle as well as the appropriate measures to take in resolving claim issues with payers. This position is responsible for researching insurance company issues, such as network problems, work comp claims, and a variety of special projects. 
Keeps abreast of all regulations and standards to ensure compliance with governmental/regulatory agencies or commercial payers. Assists the organization to comply with all federal/state guidelines. 
Responsible to ensure high quality, cost-effective products or services are delivered in support of the HHC core values, strategic plan and established Patient Financial Services goals and objectives which is not limited to HHC receiving the appropriate payment. 
Position Responsibilities:
Key Areas of Responsibility
Functions as a high-level member of the team that is responsible for the timely cash collections of insurance payments for approximately $550+ million in active inventory and $70 million in denials.
When a claim is denied;
A. Takes appropriate action for payment resolution; documents all activity in accordance with standard work
B. Initiates, updates, resolves denials and payment variances and takes action to resolve account including drafting and submitting appeals, identifying specific reason for underpayments, denials and cause of payment delays. Maximizes insurance reimbursement timely with commercial and governmental payers
C. Resolves denials based on contract and/or fee schedule.
D. Performs due diligence in reconciling outstanding balances ensuring all efforts have been exhausted in resolving issues with payers prior to write-off.
E. Leverages available resources and systems (both internal and external) to analyze patient accounting information and take appropriate action for payment resolution; documents all activity in accordance with standard work
F. Prepares research and documentation in preparation for meetings with provider reps that will assist in resolution of payer specific issues.
G. Works with leadership to identify, trend and address root causes of issues in the AR.
H. Improves quality and productivity by identifying opportunities and assisting with workflow changes
I. Assists in development of standard work to improve accuracy and understanding of processes.
J. Consistently exceeds productivity and quality performance expectations.
Effectively and continually communicates with peers, management and customers to facilitate the flow of information. Demonstrates H3W Leadership Behaviors.
Actively seeks opportunities to model teamwork through collaboration both within and outside the workgroup in support of the organization&rsquo;s objectives.
Assumes responsibility for self-improvement in collaboration with superior.
Maintain effective positive customer service, ensuring the needs are met and educating staff on the importance of quality customer service.
Provides support for other ad hoc analyses and projects as needed
Provide team support during team vacations and unexpected absence
Training support for onboarding of new colleagues.
Functions as Daily Huddle Leader
Performs other duties as assigned 
Working Relationships:
This Job Reports To: AR Follow Up/Denials Supervisor
If applicable, describe nature of supervision of any External vendors, contractors, affiliate organizations, etc.:
Assist supervisor with the tracking and monitoring of accounts receivables engagements with small balance, out of state Medicaid and credit vendors as needed.<h3 class="jobSectionHeader"> 
Qualifications</h3> 

Education<ul><li> Minimum: High school diploma, GED or equivalent</li><li> Preferred: Associate&rsquo;s degree in health care administration, business management or finance.</li></ul>
Experience<ul><li> Minimum: 3 years medical billing or accounts receivables in a medical facility or professional healthcare revenue cycle setting and/or banking experience</li><li> Preferred: 4+ years of medical billing and/or accounts receivables experience in a large facility or professional healthcare revenue cycle setting.</li></ul>
Licensure, Certification, Registration<ul><li> American Academy of Professional Coders (AAPC) or American Health Information Management Association (AHIMA) certification</li></ul>
Knowledge, Skills and Ability Requirements<ul><li> Epic experience and working knowledge of Resolute Hospital and Professional billing modules preferred</li><li> Understanding of medical and insurance terminology, facility and professional billing/reimbursement practices.</li><li> Familiar with CPT, revenue codes and ICD10 codes</li><li> Excellent analytical and problem solving skills</li><li> Excellent communication skills both written and verbal and interpersonal skills</li><li> Knowledge of state and federal regulations as they pertain to billing processes and procedures</li><li> Knowledge of insurance claim processing and third party reimbursement</li><li> Knowledge and understanding of negotiated agreements</li><li> Demonstrated leadership in establishing and achieving goals</li><li> Ability to communicate effectively both orally and in writing, strong computer and math skills required</li><li> Skill in problem solving in a variety of settings</li><li> Skill in time management</li><li> Ability to work efficiently under pressure</li><li> Ability to operate a computer and related applications such as Word, Excel, PowerPoint, etc.</li><li> Ability to work independently and take initiative</li><li> Ability to demonstrate a commitment to continuous learning and to operationalize that learning</li><li> Ability to deal effectively with constant changes and be a change agent</li><li> Ability to deal effectively with difficult people and/or difficult situations</li><li> Ability to willingly accept responsibility and/or delegate responsibility</li><li> Ability to set priorities and use good judgment for self and peers</li><li> Ability to exercise independent judgment in unusual or stressful situations</li><li> Ability to establish and maintain effective working relationships</li></ul> 
We take great care of careers. 
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge &ndash; helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.</div>

Accts Rec & Denial Spec 2 / PA Third Party Follow Up

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven calibers with entrepreneurship mindset. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, customer-obsessed, and organized self-starter to join as an Account Manager to grow the 3P marketplace in Egypt. 
 
This position is chartered with acquiring, developing and managing high value accounts that secure new products selection, value pricing &amp; convenience to our customers. Specifically, this individual will be responsible for analyzing product selection gaps and execute GTM strategies to attract key market players to join the eCommerce and maximize our products&rsquo; selection edge &amp; customer base accordingly. 
 
Key job responsibilities 
Developing a thorough understanding of the market segment, seasonality and global trends/events, and continually monitoring competitor efforts 
Identifying, prospecting, and acquiring high-potential sellers to our platform through direct sales visits, events, and presentations. 
Guiding sellers through sharing best-practices of online selling, including data-driven insights that help sellers achieve high standards of delivery, customer experience &amp; business targets. 
Collaborating with and influencing a number of internal and external stakeholders to understand and resolve seller issues.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>2+ years of sales or account management experience</li><li>2+ years of digital advertising and client facing roles experience</li><li>Experience with Excel</li><li>Experience analyzing data and best practices to assess performance drivers</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience analyzing key open issues and resolution metrics for each of the managed accounts</li><li>Experience in relationship management within technology, start-ups, or SaaS Platforms</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

DSR Account Manager, CL EG MP, Consumables Marketplace

National Truck Protection

<div>Position Summary:
The Concierge Claims Specialist is responsible for managing the end‑to‑end claims experience for strategic, high‑profile business partners and fleet customers. This role functions as a relationship manager and trusted advisor, delivering a white‑glove, account‑management approach to claims handling for medium‑ and heavy‑duty commercial vehicle service contracts. Serving as the primary liaison between elite partners, fleet customers, executive stakeholders, repair vendors, and internal leadership, the Concierge Claims Specialist exercises independent judgment to adjudicate diesel and engine‑related failures, proactively manage claim outcomes, and align claims strategies with partner expectations and organizational goals. 
Key Responsibilities
Strategic Account &amp; Relationship Management:<ul><li>
Serve as the primary account manager and point of contact for assigned strategic partners, fleet customers, and elite business accounts.</li><li>
Build and maintain strong working relationships with partner representatives, fleet managers, and senior customer contacts to ensure confidence in the claims process.</li><li>
Deliver a high‑touch, concierge‑level service experience, tailored to partner‑specific service standards and operational needs.</li><li>
Represent the organization professionally in escalated or sensitive claim situations, reinforcing trust, transparency, and brand values.</li></ul>
Claims Evaluation &amp; Decision‑Making:<ul><li>
Independently manage the full lifecycle of complex and high‑visibility claims, from first notice through resolution and payment.</li><li>
Analyze and adjudicate diesel, gas engine, and component failures in accordance with vehicle service contract terms, coverage interpretations, and authority guidelines.</li><li>
Evaluate diagnostic findings, ECM data, repair estimates, maintenance histories, and supporting documentation to determine coverage applicability and repair scope.</li><li>
Exercise discretion and judgment to approve, modify, or deny claims and related expenses within delegated authority.</li></ul>
Negotiation &amp; Cross‑Functional Coordination:<ul><li>
Collaborate with repair facilities, vendors, parts suppliers, and internal teams to validate failures, negotiate repair terms, and expedite resolutions to minimize fleet downtime.</li><li>
Lead negotiations related to repair scope, labor times, and parts pricing, balancing cost control with partner satisfaction.</li><li>
Coordinate internally with leadership, technical teams, and management to resolve non‑standard, high‑impact, or escalated claims.</li></ul>
Strategic Insight &amp; Continuous Improvement:<ul><li>
Monitor and analyze claim trends, recurring issues, and cost drivers across assigned accounts or fleets.</li><li>
Provide actionable insights and recommendations to leadership regarding service improvements, claim strategies, and product or process enhancements.</li><li>
Participate in partner‑specific calibration calls, training sessions, and joint initiatives to ensure alignment with performance expectations and service metrics.</li><li>
Maintain comprehensive and accurate documentation of all claim activity and partner interactions.</li><li>
Provide professional updates, reporting, and recommendations to upper management to support informed decision‑making.</li><li>
Ensure all claims handling activities comply with company policies, contractual obligations, regulatory requirements, and industry best practices.</li></ul> 
Qualifications<ul><li>
3+ years of experience in claims handling, account management, warranty administration, vehicle service contract adjudication, insurance, fleet manager or a related customer‑facing professional role.</li><li>
Demonstrated experience managing high‑profile customers, strategic accounts, or fleet relationships.</li><li>
Hands‑on experience with diesel engine claims or medium/heavy‑duty commercial vehicle environments strongly preferred.</li><li>
Proven ability to exercise independent judgment in resolving non‑routine, complex, or escalated issues.</li><li>
Strong negotiation, communication, and relationship‑management skills, with the ability to influence outcomes at multiple organizational levels.</li><li>
Ability to manage competing priorities while maintaining a high standard of service in a fast‑paced environment.</li><li>
Proficiency with claims management systems and Microsoft Office Suite.</li><li>
Associate&rsquo;s degree or higher, or completion of a technical or trade program, preferred.</li></ul></div>

Concierge Claims Specialist

M & M Fibers

PRIMARY RESPONSIBILITIESThe Claims Manager is responsible for resolving all quality related claims fairly, professionally, providing outstanding service to all customers.ESSENTIAL DUTIES AND RESPONSIBILITIES1. Responsible for investigating and collecting all data related to claims. including invoices, samples, commissioning of independent inspectors, cleaners and lab testing.2. Responsible for negotiating fair, accurate, and timely resolution of claims with lowest possible cost to the company.3. Involve management and seek approval for claims exceeding the company authorized limit.4. Coordinate the sale of goods that have been refused by dealers (reconsignment sales) to avoid return costs.5. Responsible for filing, negotiating and tracking of charge backs to vendors for defective or damaged products.6. Responsible for entering all mail, faxes and other communication daily into the claims system as received.7. Other duties/special projects assigned by the Business Operations Manager.8. Conduct communication with all customers, internal employees, vendors, and financial institutions in a professional manner, with integrity and a positive attitude.9. Follow all published company policies and procedures.Pay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k) 3% Match</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Claims Analyst

Search 10000+ Claims account manager jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 claims account manager jobs Near Me

Benefits Account Manager

Benefits Account Manager

Collections Account Manager

Accts Rec & Denial Spec 2 / PA Third Party Follow Up

DSR Account Manager, CL EG MP, Consumables Marketplace

Concierge Claims Specialist

Claims Analyst