claims consultant

Steadfast Group Ltd.

About the Opportunity An exciting opportunity has become available for a passionate and detail-oriented Motor Claims Consultant to join our dynamic claims team. In this role, you'll manage Motor claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. You'll play a key role in ensuring claims are handled efficiently, professionally, and in line with compliance standards. Key Responsibilities <ul><li>Accurately assess and manage Motor claims in accordance with company policies and industry regulations.</li><li>Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).</li><li>Proactively manage claim lifecycles through diary management and vendor coordination (e.g., repairers, assessors).</li><li>Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.</li><li>Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.</li><li>Conduct regular claims reviews and assist with overflow claims from other sub-teams as needed.</li></ul> Skills and Qualifications <ul><li>3-5 years of experience in Motor claims handling.</li><li>Strong customer service skills with the ability to adapt communication to different customer groups.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proven time management and organisational skills.</li><li>Familiarity with regulatory compliance in the insurance industry.</li><li>Experience working with external vendors such as repairers, assessors, and brokers.</li></ul>As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:<ul><li>Hybrid working arrangements to help you balance work and home life.</li><li>Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.</li><li>Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.</li><li>An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.</li><li>Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.</li></ul> About us We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change. To apply We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.Steadfast Group acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past and present.

Motor Claims Consultant

Overview Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.We are leaders of the general insurance broking and underwriting industry, and we lead from the front. About the Opportunity An exciting opportunity has become available for a passionate and detail-oriented Motor Claims Consultant to join our dynamic claims team. In this role, you'll manage Motor claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. You'll play a key role in ensuring claims are handled efficiently, professionally, and in line with compliance standards. Key Responsibilities <ul><li>Accurately assess and manage Motor claims in accordance with company policies and industry regulations.</li><li>Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).</li><li>Proactively manage claim lifecycles through diary management and vendor coordination (e.g., repairers, assessors).</li><li>Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.</li><li>Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.</li><li>Conduct regular claims reviews and assist with overflow claims from other sub-teams as needed.</li></ul> Skills and Qualifications <ul><li>3-5 years of experience in Motor claims handling.</li><li>Strong customer service skills with the ability to adapt communication to different customer groups.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proven time management and organisational skills.</li><li>Familiarity with regulatory compliance in the insurance industry.</li><li>Experience working with external vendors such as repairers, assessors, and brokers.</li></ul> Benefits As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:<ul><li>Hybrid working arrangements to help you balance work and home life.</li><li>Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.</li><li>Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.</li><li>An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.</li><li>Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.</li></ul> About us We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change. To apply We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email Equal opportunity We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.Steadfast Group acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past and present.

<div>
 Job Title- IND CONSULTANT - Business Service support
 
 
 ARL- 7
 
 
 Solution Line- WCRG
 
 
 Position type- Full Time
 
 
 Work Location- Bangalore, Whitefield
 
 
 Working style- Hybrid
 
 
 Cab Facility- Yes
 
 
 Shift Time -12.30 p.m. to 9.30 p.m.
 
 
 People Manager role: No
 
 
 Required education and certifications critical for the role-
 
 
 Graduation or Post Graduation.
 
 
 
 Required Years Of Experience -
 
 
 
 5 to 10 years of relevant experience
 
 
 AON IS IN THE BUSINESS OF BETTER DECISIONS
 
 
 At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
 
 
 As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
 
 
 
 Information About Business
 
 
 
 CLAIMS - Aon is a leading global professional services firm that provides a broad range of risk, retirement, and health solutions-including insurance broking and consulting. Insurance claims processing is a crucial part of the operations, evaluate, and settle a claim filed by a policyholder or beneficiary after suffering a covered loss or damage.
 
 
 
 General Description Of Role
 
 
 
 <ul>
 <li>
 Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels. Verify claim information and enter details accurately inti the claims management system.
 
 
 </li>
 </ul>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Receive, review, and validate insurance or reinsurance claims from global clients
 </li>
 <li>
 Confirm all required documentation and information is complete for processing; request missing items as needed
 </li>
 <li>
 Enter claim details into the relevant broking or claims management system in a timely and accurate manner
 </li>
 <li>
 Liaise with insurers, reinsurers, loss adjusters, and other third parties to track claim progress and resolve issues
 </li>
 <li>
 Keep clients and internal teams informed of claim status, communicating next steps and anticipated timelines
 </li>
 <li>
 Assist in preparing and submitting claims reports, loss summaries, and client updates
 </li>
 <li>
 Escalate complex or disputed claims to senior team members or management for resolution
 </li>
 <li>
 Monitor claim settlements and ensure payments are processed by contractual agreements
 </li>
 <li>
 Support the maintenance and improvement of claims procedures to drive operational excellence within the Global Broking Center
 </li>
 <li>
 Stay up to date with industry regulations, market changes, and company best practices
 </li>
 <li>
 Understand and comply with Aon business procedures.
 </li>
 <li>
 Strong Communication skill
 
 
 </li>
 </ul>
 
 Skills/Competencies Required
 
 
 
 <ul>
 <li>
 Experience in Claims processing, Broking in insurance industry
 </li>
 <li>
 Strong attention to detail and effective time management
 </li>
 <li>
 Excellent analytical, organizational, and written/verbal communication skills
 </li>
 <li>
 Proficiency in using claims, broking, or CRM systems, as well as MS Office
 </li>
 <li>
 Ability to work cross-culturally and liaise with multiple stakeholders in different time zones
 </li>
 <li>
 Understanding global insurance practices and documentation processes is desirable
 </li>
 <li>
 Team-oriented with a commitment to delivering positive client experience
 </li>
 <li>
 The ability to remain calm under pressure and be able to work flexibly when required.
 </li>
 <li>
 A positive approach and mind-set and excellent attention to detail
 </li>
 <li>
 Ability to work individually and in a team.
 
 
 </li>
 </ul>
 
 How We Support Our Colleagues
 
 
 
 In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
 
 
 Furthermore, all colleagues enjoy two &ldquo;Global Wellbeing Days&rdquo; each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
 
 
 Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.
 
 
 2572560
</div>

IND Consultant II - Business Service Support

Bupa

<div>
 
 Job Description
 
 
 
 
 Business Partnerships Consultant -FTC
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Full time hours &ndash; Hybrid working available
 
 
 
 
 Rota between 7am and 7pm with occasional weekend and Public Holiday working
 
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
 
 
 
 We Make Health Happen
 
 
 
 As a Business Partnerships Support Consultant, you will deliver an exceptional customer experience for our Corporate customers, responding to contacts from Group Secretaries and Intermediaries and deliver the highest level of customer care by creating extraordinary relationships resulting in good business retention and expansion.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond to all incoming queries from Group Secretaries/Intermediaries by email including proactive outbound emails.
 </li>
 <li>
 Take end to end ownership of the investigation and resolution of escalations and issues. You will be required to liaise, negotiate and co-ordinate with other teams to ensure a customer focused resolution identifying issues and trends, recommending solutions within agreed authority limits.
 </li>
 <li>
 Work closely with internal teams such as Corporate Sales, New Business, Finance and Claims to ensure a smooth customer journey.
 </li>
 <li>
 Complete all related customer administration such as maintaining and updating customer records, onboarding members for key groups and carrying out membership changes mid-term or at point of renewal.
 </li>
 <li>
 Demonstrate flexibility by supporting the wider Business Partnerships operation at busy times.
 </li>
 <li>
 Develop effective working relationships with the Service Account Managers.
 </li>
 <li>
 Support and train new joiners in the team depending on experience and knowledge.
 </li>
 <li>
 Pro-actively encourage and promote self service options available.
 </li>
 <li>
 Participate in and contribute to regular 121s and team meetings with your Manager and take ownership of your personal development.
 </li>
 <li>
 Be a role model for the team demonstrating outstanding values and performance.
 </li>
 <li>
 Be an advocate for change. Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups.
 </li>
 <li>
 Proactively report any trends from brokers/groups to support the account managers in managing their portfolios of global Intermediary network and corporate schemes; retaining, maintaining and expanding business in line with agreed targets.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Demonstrate fluency in English
 </li>
 <li>
 Hold a bachelors degree from a medical university
 </li>
 <li>
 Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
 </li>
 <li>
 Previous experience in a medical field.
 </li>
 <li>
 Experience in Claims, Sales or Renewals would be beneficial.
 </li>
 <li>
 Highly customer focussed.
 </li>
 <li>
 Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
 </li>
 <li>
 A good understanding of Bupa Global processes and systems.
 </li>
 <li>
 Good understanding of complaint handling processes.
 </li>
 <li>
 Experience of working in another Bupa Global Operational department is preferable.
 </li>
 <li>
 Able to manage own workloads and build effective relationships.
 </li>
 <li>
 Good organisational, planning and time management skills.
 </li>
 <li>
 Good written communication, a high level of assertiveness and an excellent telephone manner.
 </li>
 <li>
 Good problem solving and analysis and using your network to assist in fixing issues.
 </li>
 <li>
 Experience of managing your own portfolio and face to face contact with your customers.
 </li>
 <li>
 An ability to speak a second language would be an advantage.
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Business Development
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Business Partnerships Consultant (Secondment)

<div>Job Description:
Business Partnerships Consultant -FTC
Cairo, Egypt
Full time hours - Hybrid working available
Rota between 7am and 7pm with occasional weekend and Public Holiday working
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
We make health happen:
As a Business Partnerships Support Consultant, you will deliver an exceptional customer experience for our Corporate customers, responding to contacts from Group Secretaries and Intermediaries and deliver the highest level of customer care by creating extraordinary relationships resulting in good business retention and expansion.
What you will do<ul><li>
Respond to all incoming queries from Group Secretaries/Intermediaries by email including proactive outbound emails.</li><li>
Take end to end ownership of the investigation and resolution of escalations and issues. You will be required to liaise, negotiate and co-ordinate with other teams to ensure a customer focused resolution identifying issues and trends, recommending solutions within agreed authority limits.</li><li>
Work closely with internal teams such as Corporate Sales, New Business, Finance and Claims to ensure a smooth customer journey.</li><li>
Complete all related customer administration such as maintaining and updating customer records, onboarding members for key groups and carrying out membership changes mid-term or at point of renewal.</li><li>
Demonstrate flexibility by supporting the wider Business Partnerships operation at busy times.</li><li>
Develop effective working relationships with the Service Account Managers.</li><li>
Support and train new joiners in the team depending on experience and knowledge.</li><li>
Pro-actively encourage and promote self service options available.</li><li>
Participate in and contribute to regular 121s and team meetings with your Manager and take ownership of your personal development.</li><li>
Be a role model for the team demonstrating outstanding values and performance.</li><li>
Be an advocate for change. Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups.</li><li>
Proactively report any trends from brokers/groups to support the account managers in managing their portfolios of global Intermediary network and corporate schemes; retaining, maintaining and expanding business in line with agreed targets.</li>
</ul>What you will bring<ul><li>
Demonstrate fluency in English</li><li>
Hold a bachelors degree from a medical university</li><li>
Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</li><li>
Previous experience in a medical field.</li><li>
Experience in Claims, Sales or Renewals would be beneficial.</li><li>
Highly customer focussed.</li><li>
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</li><li>
A good understanding of Bupa Global processes and systems.</li><li>
Good understanding of complaint handling processes.</li><li>
Experience of working in another Bupa Global Operational department is preferable.</li><li>
Able to manage own workloads and build effective relationships.</li><li>
Good organisational, planning and time management skills.</li><li>
Good written communication, a high level of assertiveness and an excellent telephone manner.</li><li>
Good problem solving and analysis and using your network to assist in fixing issues.</li><li>
Experience of managing your own portfolio and face to face contact with your customers.</li><li>
An ability to speak a second language would be an advantage.</li>
</ul>Why Bupa?
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full time
Job Area:
Business Development
Locations:
Egypt - Cairo</div>

Monash University

Take the next step. Be part of something bigger at Suncorp.Suncorp is seeking a highly motivated Claims Advisor to join our Common Law team in Sydney. In this pivotal role, you will manage a diverse portfolio of claims from inception through to resolution. Key responsibilities include investigating liability, analysing medical and rehabilitation data, assessing claim values, and negotiating settlements.This position provides a stimulating and varied work environment, offering continuous challenges and opportunities for professional growth.This role may be the perfect fit for candidates who are recent law graduates or due to complete their studies.What you'll do:<ol><li>Management and negotiation of claims, including communication with solicitors or direct claimants, by phone, correspondence and/or attending settlement conferences and/or hearings</li><li>Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims</li><li>Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports</li><li>Adopting appropriate strategies to resolve claims cost effectively</li><li>Ensuring early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries</li><li>Negotiating claims settlements with solicitors in line with legislative, regulatory and procedural guidelines</li><li>Providing an excellent level of customer service to the legislative authority, employers and injured claimants through compliance with legislation, timely response times and efficiency in processing</li></ol>What you'll bring:<ol><li>Sound knowledge and experience in handling CTP or personal injury claims or Law is preferred</li><li>Tertiary qualifications, including Legal, Allied Health or Insurance would be advantageous</li><li>Excellent analytical skills and technical skills</li><li>High attention to detail</li><li>Pro-active and energetic team player</li><li>Highest professional approach to all aspects of claims handling</li><li>Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of internal and external stakeholders</li><li>Strong administrative and written skills</li><li>Strong commitment and a high degree of integrity to help meet and exceed customer expectations</li><li>A positive attitude and willingness to contribute to workplace improvement and changes</li></ol>What we can offer you:Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:<ol><li>Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.</li><li>Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.</li><li>Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.</li><li>Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.</li></ol>It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click HereOur CultureAt Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online todayAt Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.Advertised: 18 Feb 2025 AUS Eastern Daylight Time Applications close: 04 Apr 2025 AUS Eastern Daylight Time

Claims Advisor

Employees Mutuals Limited

Claims Advisor page is loaded  Claims Advisorlocations: Sydney, New South Walestime type: Full timeposted on: Posted Todayjob requisition id: JR4708EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Sydney , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.As a Claims Advisor, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured workers life. Your role will consist of; inbound and outbound calls with external stakeholder and claim administration duties.This will be a full time, permanent position based in the Sydney office, with flexibility to work from home up to 3 days per week. YOUR RESPONSIBILITIES Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs Ensure that allocated work is actioned within appropriate timeframes Manage telephone enquiries within EML's guidelines and adhere to the EML's Communication Policy Collaborating with Injury Management Specialists and other subject matter experts to collect information and ensure customers receive expert advice and support Recording and maintaining accurate records ABOUT YOU You will show a high level of empathy while being passionate about providing great customer service You will be a great listening, display excellent communication skills and have a solution focused mindset You will embrace change with confidence and are comfortable with in a multi-system environment whilst having the ability to handle and overcome challenges Having great attention to detail, you will enjoy learning and growing within the business Proficient use of Microsoft Office Suite WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.EML provides career opportunities and great employee benefits, including: A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership Access to discounts at over 350 retailers through our Rewards Hub program Entitlement to an annual tenure and performance-based recognition reward Comprehensive learning and development support Companywide events to celebrate success. Quarterly Reward and Recognition Awards Up to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. (blob:)  There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you.The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Search 4180+ Claims consultant jobs near you this January. New roles added regularly across leading industries. Apply today.

4180 claims consultant jobs NEAR_ME

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IND Consultant II - Business Service Support

Business Partnerships Consultant (Secondment)

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Claims Advisor

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