claims customer service

Claim Assist Solutions

<div>
 
 This Position Is For Our Subsidiary
 
 
 
 Allcat Claims Service, LLC
 
 
 To know more, visit us at http://www.allcatclaims.com
 
 
 
 About Allcat Claims Service
 
 
 
 Allcat Claims Service is an established third-party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity.
 
 
 We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to &ldquo;Raising the Bar&rdquo; for both our clients and partners.
 
 
 
 Job Type:
 
 Seasonal / Temporary
 
 
 
 Compensation:
 
 $13/hour (overtime opportunities available)
 
 
 
 Schedule:
 
 Varying schedule, including on-call availability Monday&ndash;Sunday between 7:00 AM &ndash; 7:00 PM (including occasional holidays)
 
 
 
 Location:
 
 Remote (optional workspace available onsite if needed)
 
 
 
 Position Overview
 
 
 
 We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier
 </li>
 <li>
 Provide adjuster contact information and clearly explain next steps in the claims process
 </li>
 <li>
 Accurately document call attempts and customer interactions using provided templates and systems
 </li>
 <li>
 Handle a high volume of calls while maintaining professionalism and attention to detail
 </li>
 <li>
 Demonstrate empathy, patience, and strong communication skills when assisting customers
 </li>
 <li>
 Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Ability to demonstrate empathy, compassion, and professionalism in all interactions
 </li>
 <li>
 Comfortable working in a fast-paced, high-volume environment
 </li>
 <li>
 Basic computer proficiency and ability to follow documented processes
 </li>
 <li>
 Reliable internet connection and personal equipment (laptop and phone required)
 </li>
 <li>
 Ability to work a flexible, on-call schedule
 
 
 </li>
 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Half-day virtual training provided
 </li>
 <li>
 One day of onsite training to ensure readiness and understanding of processes
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 This is a seasonal position based on business needs and weather-related claim volume
 
 
 </li>
 </ul>
 #allcatclaims
</div>

Administrative Assistant- Home Caller

<div><div>Location Wayne, United States Job type Full-Time Work mode Hybrid Job level Graduate &amp; Entry-Level Job ID 12704 Company HSB Employment type Regular Area of expertise Claims &amp; Underwriting</div></div>
 <div><div>Founded in 1866, The Hartford Steam Boiler Inspection and Insurance Company (HSB) has been a pioneer in industrial safety and loss prevention for over 150 years. Our organization is driven by a passion for technical excellence, innovation, and a commitment to making a lasting difference.
Claims Service Representative &ndash; Hybrid Opportunity
Wayne, PA
We are seeking a highly motivated Claims Service Representative to join our Personal Lines Equipment Claims team. In this hybrid role, you will deliver a distinctive customer experience while following established claims management standards and practices.
Key Responsibilities:<ul><li>
Handle personal lines residential equipment and service line claims.</li><li>
Make prompt customer contact and set expectations for the claim process.</li><li>
Conduct telephonic investigations with policyholders and repair companies; collaborate with external partners (e.g., property carrier adjusters and insurance agents).</li><li>
Develop a plan for claim evaluation, investigate the cause of loss, and assess damages.</li></ul>
Minimum Qualifications:<ul><li>
High school diploma (or equivalent).</li><li>
Ability to obtain and maintain adjuster licenses as required by state.</li><li>
1+ year of experience in a customer-facing, financial, or service-oriented role.</li></ul>
Preferred Qualifications:<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree.</li><li>
2+ years of experience in the property/casualty insurance industry and/or as a claims adjuster.</li></ul>
Knowledge and Skills:<ul><li>
Excellent organization and time management skills</li><li>
Strong communication skills (verbal and written), with the ability to influence and negotiate.</li><li>
Strong customer awareness and emotional intelligence, with an advocacy mindset and the ability to build trusted relationships.</li><li>
Willingness to work in a fast-paced environment.</li></ul>
Success in this role:<ul><li>
Maintain timely claim handling, clear documentation, and accurate file notes.</li><li>
Communicate coverage decisions and next steps clearly and professionally.</li><li>
Partner effectively with policyholders, vendors, agents, and carrier adjusters to resolve claims.</li><li>
Demonstrate sound judgment while balancing customer experience with cost-effective outcomes.</li></ul>
As a Claim Service Rep at HSB, you will have the chance to make a lasting difference in your career and contribute to our legacy.
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:<ul><li>
Two options for your health insurance plan (PPO or High Deductible).</li><li>
Prescription drug coverage (included in your health insurance plan).</li><li>
Vision and dental insurance plans.</li><li>
Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&amp;D coverage that is equal to 1x annual salary.</li><li>
Short and Long Term Disability coverage.</li><li>
Supplemental Life and AD&amp;D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).</li><li>
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).</li></ul>
In addition to the above insurance offerings, our employees also enjoy:<ul><li>
A robust 401k plan with up to a 5% employer match</li><li>
A retirement savings plan that is 100% company funded.</li><li>
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.</li><li>
Eligibility to receive a yearly bonus as a Munich Re employee.</li><li>
A variety of health and wellness programs provided at no cost.</li><li>
Paid time off for eligible family care needs.</li><li>
Tuition assistance and educational achievement bonuses.</li><li>
A corporate matching gifts program that further enhances your charitable donation.</li><li>
Paid time off to volunteer in your community.</li></ul>
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
 We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.</div></div>
 <div><div><div><h2 class="jobSectionHeader">Your Benefits</h2>
With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.
</div><div><div>Competitive Salary
We provide fair and competitive compensation that reflects your performance and commitment.
</div><div>Company performance-based Incentives
In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.
</div><div>Recognition and Special Rewards
We recognise outstanding individual contributions through a variety of targeted rewards and incentives.
</div><div>Retirement Planning
We support your long-term financial wellbeing with retirement solutions aligned with local regulations.
</div><div>Inclusive Workplace Culture
We foster a respectful, inclusive, and values-driven environment.
</div><div>Learning &amp; Development
We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.
</div><div>Work-Life-Balance
Supporting your ability to balance family, leisure, and your career.
</div><div>Health &amp; Wellbeing
We support your physical and mental health through a range of programs and activities in each location.</div></div></div></div>

Claims Service Representative

Hillsborough County Sheriffs Office

<div>Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!
Compensation Range
$23.52-$35.97
Starting Salary Range
23.52-29.745
Job Description Summary
Review and process automobile, general liability, short-term and long-term disability, Family Medical Leave Act (FMLA), and/or Workers' Compensation claims. Must obtain the State of Florida Independent All Lines Adjuster License (6-20) within one year of hire.
Job Description<h2 class="jobSectionHeader">
Duties &amp; Responsibilities</h2>
Duties may vary based on assignment.<ul><li>
Review and process automobile, general liability, disability (e.g., short term, long term, FMLA), and/or Workers&rsquo; Compensation claims.</li><li>
Follow procedure for wage determination, liability, claimant, and health care provider payments.</li><li>
Follow procedure for getting repair estimates/appraisals of damaged vehicles, subrogating, collecting/paying damages, and closing out the claim upon receipt of all information.</li><li>
Coordinate with the Financial Services Division for payment processing.</li><li>
Coordinate with County Attorney's Office on claims litigation (e.g., restitution).</li><li>
Maintain information on county, state and federal FMLA, auto, and/or Workers&rsquo; Compensation rules and regulations.</li><li>
Coordinate automobile, liability, short term and long term disability, FMLA, and/or Workers&rsquo; Compensation claims and employee termination processing actions with the applicable parties (e.g., claimants, attorneys, insurance representatives, health care providers, repair shop representatives).</li><li>
Prepare claims and negotiate settlement documentation for the appropriate parties (e.g., health care providers, medical authorizations, rehabilitation counselors, claimants, attorneys, insurance company representatives).</li><li>
Advise agencies and department personnel in the preparation of state forms and payroll reporting.</li><li>
Perform other related duties as required.</li></ul><h2 class="jobSectionHeader">
Knowledge &amp; Abilities</h2><ul><li>
Working knowledge of automobile, disability, FMLA, and/or Workers&rsquo; Compensation claims processing rules and regulations.</li><li>
Working knowledge of automobile claims (internal process).</li><li>
Ability to work effectively with the public and staff.</li><li>
Ability to collect, organize, and evaluate data and to develop logical conclusions.</li><li>
Ability to prioritize work.</li><li>
Ability to handle confidential information.</li><li>
Ability to use a computer and related software.</li><li>
Ability to prepare and maintain work related records and reports.</li><li>
Ability to communicate effectively, both orally and in writing.</li></ul><h2 class="jobSectionHeader">
Working Conditions</h2><ul><li>
Work within an office environment within a law enforcement agency.</li><li>
Stand/sit at a keyboard or workstation for prolonged periods.</li><li>
May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds).</li><li>
Work standard business hours.</li><li>
May work non-standard hours including nights, weekends, and holidays.</li><li>
In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee). Such assignments may be for before, during or after the emergency/disaster.</li></ul><h2 class="jobSectionHeader">
Minimum Education &amp; Experience</h2><ul><li>
A high school diploma or possession of a GED certificate.</li><li>
Possession of a State of Florida Independent All Lines Adjuster License (6-20) within the probationary period.</li><li>
Three years of experience in liability, disability, FMLA, or Workers' Compensation claims service work.</li></ul>
OR<ul><li>
An associate degree from an accredited institution of higher education with a major in insurance, accounting, or finance.</li><li>
Possession of a State of Florida Independent All Lines Adjuster License (6-20) within the probationary period.</li><li>
One year of experience in liability, disability, FMLA, or Workers' Compensation claims service work.</li></ul><h2 class="jobSectionHeader">
Required Pre-Employment Testing</h2><ul><li>
Completion of pre-employment testing.</li></ul>
Additional Job Requirements<ul><li>
Attendance at the specified Sheriff's Office work location is required.</li><li>
Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.</li><li>
No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff&rsquo;s Office must be covered with an appropriate white, black, or neutral covering.</li><li>
No illegal drug sale within lifetime.</li><li>
No illegal drug use within the past 36 months. No marijuana use within the last 12 months.</li><li>
No felony convictions within lifetime.</li><li>
No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.</li><li>
No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.</li><li>
Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.</li><li>
Live within Hillsborough County or within Citrus, Hardee, Hernando, Lake, Manatee, Pasco, Pinellas, Polk, Sarasota, or Sumter County as long as the residence is located within the 60-mile parameter of Falkenburg Road Jail at the time of appointment/employment (certified only).</li></ul>
The duties and responsibilities on this job description represent the essential functions that an employee must be able to satisfactorily perform with or without reasonable accommodations. Reasonable accommodations shall be made upon request to enable employees with disabilities to perform the essential functions of their job, absent undue agency hardship. The Sheriff&rsquo;s Office retains the right to change or assign other duties to this job as necessary.
Preferred Qualifications<ul><li>
Experience with Workday</li></ul><div><div><div><div><div><div><div>
The Hillsborough County Sheriff's Office is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. We seek to offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.</div></div></div></div></div></div></div></div>

Claims Service Representative II (07099)

American Family Insurance

<div>As an Associate Care Center Rep, you&rsquo;ll be the first point of contact for customers reporting a new loss or calling with questions on an existing claim. You&rsquo;ll deliver an empathetic, easy-to-understand experience while gathering accurate details, setting clear expectations, and coordinating next steps across Property, Auto, and Specialty claims. This role blends customer advocacy, strong communication, and attention to detail in a fast-paced, multi-channel environment (phone and digital).
Position Compensation Range:
$25.00 - $31.88
Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Serve as the first point of contact for customers reporting a new loss or calling on an existing claim, delivering an empathetic, clear, and low-effort experience across Property, Auto, and Specialty claims via phone and digital channels.</li><li>
Gather, verify, and document complete loss details using strong listening and investigative questioning; maintain accurate claim file notes and data quality to support timely decisions and minimize rework.</li><li>
Review claim information and coverage guidance (e.g., prior activity, adjuster notes, estimates) to take appropriate next actions within authority.</li><li>
Set expectations and guide customers through next steps&mdash;timelines, required documentation, and available resources&mdash;while proactively following up on commitments and escalations.</li><li>
Manage assigned claim tasks and/or low-complexity inventory, prioritizing work by customer impact, severity, and deadlines while balancing schedule adherence, productivity, and quality/compliance standards.</li><li>
Partner effectively with adjusting teams and cross-functional internal stakeholders (e.g., agencies, underwriting, billing) to resolve issues, remove barriers, and improve the end-to-end customer experience.</li><li>
Utilize systems and related applications efficiently and accurately, safeguarding confidential information and adhering to all policies, procedures, and regulatory requirements.</li><li>
Demonstrate independent judgment, continuous learning, and a problem-solving mindset; identify opportunities to simplify processes and enhance the customer experience.</li></ul>
Specialized Knowledge &amp; Skills Requirements<ul><li>
Proficiency handling work via phone, outbound follow-ups, and digital channels, adapting tone and clarity by channel.</li><li>
Strong organization skills: ability to prioritize, manage a queue/inventory, and meet deadlines with high quality.</li></ul>
Preferred Qualifications<ul><li>
Demonstrated success in customer-facing roles where you handled sensitive situations, de-escalated concerns, and built trust through clear communication and follow-through.</li><li>
Ability to listen actively, ask purposeful questions, and document accurately while navigating multiple systems in a fast-paced environment.</li><li>
Comfort making decisions within guidelines and authority, including applying coverage direction, interpreting documentation (notes/estimates), and taking appropriate next actions.</li><li>
Strong problem-solving and ownership mindset: you take accountability, remove obstacles, and know when/how to escalate for the best customer outcome.</li><li>
Experience supporting customers through complex or emotional events (loss, financial stress, urgent repairs) with empathy and professionalism.</li></ul>
Location 
While this position is primarily work from home, you would need to live near one of our talent areas (within 80 miles) listed to be able to travel to the office for in person meetings and events.
These areas are located in: Madison, WI; Denver, CO; Minneapolis, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Atlanta, GA
Travel Requirements &bull; Up to 10%.
Physical Requirements &bull; Work that primarily involves sitting/standing. 
<h3 class="jobSectionHeader">Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-LS1</div>

Associate Claims Care Center Representative

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Administrative Assistant- Home Caller

Claims Service Representative

Claims Service Representative II (07099)

Associate Claims Care Center Representative

Associate Claims Care Center Representative

Associate Claims Care Center Representative

Associate Claims Care Center Representative