claims customer service representative

<div><div>Location Wayne, United States Job type Full-Time Work mode Hybrid Job level Graduate &amp; Entry-Level Job ID 12704 Company HSB Employment type Regular Area of expertise Claims &amp; Underwriting</div></div>
 <div><div>Founded in 1866, The Hartford Steam Boiler Inspection and Insurance Company (HSB) has been a pioneer in industrial safety and loss prevention for over 150 years. Our organization is driven by a passion for technical excellence, innovation, and a commitment to making a lasting difference.
Claims Service Representative &ndash; Hybrid Opportunity
Wayne, PA
We are seeking a highly motivated Claims Service Representative to join our Personal Lines Equipment Claims team. In this hybrid role, you will deliver a distinctive customer experience while following established claims management standards and practices.
Key Responsibilities:<ul><li>
Handle personal lines residential equipment and service line claims.</li><li>
Make prompt customer contact and set expectations for the claim process.</li><li>
Conduct telephonic investigations with policyholders and repair companies; collaborate with external partners (e.g., property carrier adjusters and insurance agents).</li><li>
Develop a plan for claim evaluation, investigate the cause of loss, and assess damages.</li></ul>
Minimum Qualifications:<ul><li>
High school diploma (or equivalent).</li><li>
Ability to obtain and maintain adjuster licenses as required by state.</li><li>
1+ year of experience in a customer-facing, financial, or service-oriented role.</li></ul>
Preferred Qualifications:<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree.</li><li>
2+ years of experience in the property/casualty insurance industry and/or as a claims adjuster.</li></ul>
Knowledge and Skills:<ul><li>
Excellent organization and time management skills</li><li>
Strong communication skills (verbal and written), with the ability to influence and negotiate.</li><li>
Strong customer awareness and emotional intelligence, with an advocacy mindset and the ability to build trusted relationships.</li><li>
Willingness to work in a fast-paced environment.</li></ul>
Success in this role:<ul><li>
Maintain timely claim handling, clear documentation, and accurate file notes.</li><li>
Communicate coverage decisions and next steps clearly and professionally.</li><li>
Partner effectively with policyholders, vendors, agents, and carrier adjusters to resolve claims.</li><li>
Demonstrate sound judgment while balancing customer experience with cost-effective outcomes.</li></ul>
As a Claim Service Rep at HSB, you will have the chance to make a lasting difference in your career and contribute to our legacy.
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:<ul><li>
Two options for your health insurance plan (PPO or High Deductible).</li><li>
Prescription drug coverage (included in your health insurance plan).</li><li>
Vision and dental insurance plans.</li><li>
Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&amp;D coverage that is equal to 1x annual salary.</li><li>
Short and Long Term Disability coverage.</li><li>
Supplemental Life and AD&amp;D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).</li><li>
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).</li></ul>
In addition to the above insurance offerings, our employees also enjoy:<ul><li>
A robust 401k plan with up to a 5% employer match</li><li>
A retirement savings plan that is 100% company funded.</li><li>
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.</li><li>
Eligibility to receive a yearly bonus as a Munich Re employee.</li><li>
A variety of health and wellness programs provided at no cost.</li><li>
Paid time off for eligible family care needs.</li><li>
Tuition assistance and educational achievement bonuses.</li><li>
A corporate matching gifts program that further enhances your charitable donation.</li><li>
Paid time off to volunteer in your community.</li></ul>
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
 We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.</div></div>
 <div><div><div><h2 class="jobSectionHeader">Your Benefits</h2>
With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.
</div><div><div>Competitive Salary
We provide fair and competitive compensation that reflects your performance and commitment.
</div><div>Company performance-based Incentives
In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.
</div><div>Recognition and Special Rewards
We recognise outstanding individual contributions through a variety of targeted rewards and incentives.
</div><div>Retirement Planning
We support your long-term financial wellbeing with retirement solutions aligned with local regulations.
</div><div>Inclusive Workplace Culture
We foster a respectful, inclusive, and values-driven environment.
</div><div>Learning &amp; Development
We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.
</div><div>Work-Life-Balance
Supporting your ability to balance family, leisure, and your career.
</div><div>Health &amp; Wellbeing
We support your physical and mental health through a range of programs and activities in each location.</div></div></div></div>

Claims Service Representative

Claim Assist Solutions

<div>
 
 This Position Is For Our Subsidiary
 
 
 
 Allcat Claims Service, LLC
 
 
 To know more, visit us at http://www.allcatclaims.com
 
 
 
 About Allcat Claims Service
 
 
 
 Allcat Claims Service is an established third-party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity.
 
 
 We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to &ldquo;Raising the Bar&rdquo; for both our clients and partners.
 
 
 
 Job Type:
 
 Seasonal / Temporary
 
 
 
 Compensation:
 
 $13/hour (overtime opportunities available)
 
 
 
 Schedule:
 
 Varying schedule, including on-call availability Monday&ndash;Sunday between 7:00 AM &ndash; 7:00 PM (including occasional holidays)
 
 
 
 Location:
 
 Remote (optional workspace available onsite if needed)
 
 
 
 Position Overview
 
 
 
 We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier
 </li>
 <li>
 Provide adjuster contact information and clearly explain next steps in the claims process
 </li>
 <li>
 Accurately document call attempts and customer interactions using provided templates and systems
 </li>
 <li>
 Handle a high volume of calls while maintaining professionalism and attention to detail
 </li>
 <li>
 Demonstrate empathy, patience, and strong communication skills when assisting customers
 </li>
 <li>
 Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Ability to demonstrate empathy, compassion, and professionalism in all interactions
 </li>
 <li>
 Comfortable working in a fast-paced, high-volume environment
 </li>
 <li>
 Basic computer proficiency and ability to follow documented processes
 </li>
 <li>
 Reliable internet connection and personal equipment (laptop and phone required)
 </li>
 <li>
 Ability to work a flexible, on-call schedule
 
 
 </li>
 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Half-day virtual training provided
 </li>
 <li>
 One day of onsite training to ensure readiness and understanding of processes
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 This is a seasonal position based on business needs and weather-related claim volume
 
 
 </li>
 </ul>
 #allcatclaims
</div>

Administrative Assistant- Home Caller

Trusted Heating & Cooling Solutions, Inc.

<div>We're Trusted Heating &amp; Cooling Solutions, Inc., and we're searching for a motivated full-time Dispatcher - Customer Service Representative to join our team in Pinckney, MI! If you enjoy balancing communication, coordination, and customer care, this position offers the variety and responsibility you've been looking for. 
WHAT WE OFFER:
Pay:<ul><li>
$25-$35 per hour, plus bonuses</li></ul>
Schedule:<ul><li>
7:30 am - 4:00 pm</li></ul> 
YOUR ROLE AS A DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE:<ul><li>
Respond to incoming calls, emails, and messages from residential and commercial customers with professionalism and care</li><li>
Schedule and dispatch HVAC technicians for service calls, system installations, and routine maintenance</li><li>
Maintain and adjust the daily dispatch schedule to ensure peak efficiency across the team</li><li>
Communicate clearly with field crews regarding job updates, priority changes, and urgent service needs</li><li>
Assist with administrative responsibilities, including warranty submissions, rebate processing, and permit documentation</li></ul> 
BENEFITS:<ul><li>
Health</li><li>
Dental</li><li>
Vision</li><li>
Life</li><li>
PTO</li><li>
401(k) with company match</li><li>
Short- and long-term disability</li><li>
Bonus structure</li><li>
Company parties</li><li>
Company vehicle</li><li>
Company iPad</li><li>
Uniforms</li><li>
Growth opportunities</li></ul> 
OUR IDEAL DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE:<ul><li>
Strong organizational skills with the ability to manage multiple priorities simultaneously</li><li>
Ability to remain calm and solution-oriented in fast-paced or high-volume situations</li><li>
Possess a genuine passion for delivering outstanding customer experiences</li></ul>
While not mandatory, having 2+ years of experience in a dispatcher, customer service, or administrative role is a plus, particularly in the HVAC or trades industry. 
OUR IMPACT:
Trusted Heating &amp; Cooling Solutions is a highly regarded HVAC company proudly serving the greater Ann Arbor community with honesty, skill, and a genuine commitment to our customers. We are recognized for our exceptional workmanship, state-of-the-art equipment, and a service approach that emphasizes personalization, reliability, and transparency. Unlike other companies, our team consists of dedicated, full-time professionals who take pride in their work and support one another through every project.
When you join Trusted, you become part of a workplace that values your expertise, fosters your development, and encourages your input. We offer competitive pay, outstanding benefits, and a collaborative culture that makes each day at work enjoyable. If you're looking to grow your career with a team that prioritizes quality and truly cares about its members, you'll feel right at home with us.
Apply now! Our initial application is easy and mobile-friendly.</div>

Dispatcher - Customer Service Representative

Hillsborough County Sheriffs Office

<div>Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!
Compensation Range
$23.52-$35.97
Starting Salary Range
23.52-29.745
Job Description Summary
Review and process automobile, general liability, short-term and long-term disability, Family Medical Leave Act (FMLA), and/or Workers' Compensation claims. Must obtain the State of Florida Independent All Lines Adjuster License (6-20) within one year of hire.
Job Description<h2 class="jobSectionHeader">
Duties &amp; Responsibilities</h2>
Duties may vary based on assignment.<ul><li>
Review and process automobile, general liability, disability (e.g., short term, long term, FMLA), and/or Workers&rsquo; Compensation claims.</li><li>
Follow procedure for wage determination, liability, claimant, and health care provider payments.</li><li>
Follow procedure for getting repair estimates/appraisals of damaged vehicles, subrogating, collecting/paying damages, and closing out the claim upon receipt of all information.</li><li>
Coordinate with the Financial Services Division for payment processing.</li><li>
Coordinate with County Attorney's Office on claims litigation (e.g., restitution).</li><li>
Maintain information on county, state and federal FMLA, auto, and/or Workers&rsquo; Compensation rules and regulations.</li><li>
Coordinate automobile, liability, short term and long term disability, FMLA, and/or Workers&rsquo; Compensation claims and employee termination processing actions with the applicable parties (e.g., claimants, attorneys, insurance representatives, health care providers, repair shop representatives).</li><li>
Prepare claims and negotiate settlement documentation for the appropriate parties (e.g., health care providers, medical authorizations, rehabilitation counselors, claimants, attorneys, insurance company representatives).</li><li>
Advise agencies and department personnel in the preparation of state forms and payroll reporting.</li><li>
Perform other related duties as required.</li></ul><h2 class="jobSectionHeader">
Knowledge &amp; Abilities</h2><ul><li>
Working knowledge of automobile, disability, FMLA, and/or Workers&rsquo; Compensation claims processing rules and regulations.</li><li>
Working knowledge of automobile claims (internal process).</li><li>
Ability to work effectively with the public and staff.</li><li>
Ability to collect, organize, and evaluate data and to develop logical conclusions.</li><li>
Ability to prioritize work.</li><li>
Ability to handle confidential information.</li><li>
Ability to use a computer and related software.</li><li>
Ability to prepare and maintain work related records and reports.</li><li>
Ability to communicate effectively, both orally and in writing.</li></ul><h2 class="jobSectionHeader">
Working Conditions</h2><ul><li>
Work within an office environment within a law enforcement agency.</li><li>
Stand/sit at a keyboard or workstation for prolonged periods.</li><li>
May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds).</li><li>
Work standard business hours.</li><li>
May work non-standard hours including nights, weekends, and holidays.</li><li>
In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee). Such assignments may be for before, during or after the emergency/disaster.</li></ul><h2 class="jobSectionHeader">
Minimum Education &amp; Experience</h2><ul><li>
A high school diploma or possession of a GED certificate.</li><li>
Possession of a State of Florida Independent All Lines Adjuster License (6-20) within the probationary period.</li><li>
Three years of experience in liability, disability, FMLA, or Workers' Compensation claims service work.</li></ul>
OR<ul><li>
An associate degree from an accredited institution of higher education with a major in insurance, accounting, or finance.</li><li>
Possession of a State of Florida Independent All Lines Adjuster License (6-20) within the probationary period.</li><li>
One year of experience in liability, disability, FMLA, or Workers' Compensation claims service work.</li></ul><h2 class="jobSectionHeader">
Required Pre-Employment Testing</h2><ul><li>
Completion of pre-employment testing.</li></ul>
Additional Job Requirements<ul><li>
Attendance at the specified Sheriff's Office work location is required.</li><li>
Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.</li><li>
No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff&rsquo;s Office must be covered with an appropriate white, black, or neutral covering.</li><li>
No illegal drug sale within lifetime.</li><li>
No illegal drug use within the past 36 months. No marijuana use within the last 12 months.</li><li>
No felony convictions within lifetime.</li><li>
No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.</li><li>
No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.</li><li>
Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.</li><li>
Live within Hillsborough County or within Citrus, Hardee, Hernando, Lake, Manatee, Pasco, Pinellas, Polk, Sarasota, or Sumter County as long as the residence is located within the 60-mile parameter of Falkenburg Road Jail at the time of appointment/employment (certified only).</li></ul>
The duties and responsibilities on this job description represent the essential functions that an employee must be able to satisfactorily perform with or without reasonable accommodations. Reasonable accommodations shall be made upon request to enable employees with disabilities to perform the essential functions of their job, absent undue agency hardship. The Sheriff&rsquo;s Office retains the right to change or assign other duties to this job as necessary.
Preferred Qualifications<ul><li>
Experience with Workday</li></ul><div><div><div><div><div><div><div>
The Hillsborough County Sheriff's Office is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. We seek to offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.</div></div></div></div></div></div></div></div>

Claims Service Representative II (07099)

Southwoods Health

<div><div>Billing Customer Service Representative 
Location: Southwoods Executive Centre &ndash; Boardman, OH 
Schedule: Full-Time, Monday&ndash;Friday 
Shift: Weekly rotation (8:00am&ndash;4:30pm and 8:30am&ndash;5:00pm) 
 
 
Be the Voice of Southwoods Health 
At Southwoods Health, we believe the patient experience extends beyond the exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients&rsquo; financial inquiries. We are looking for a compassionate, professional, and detail-oriented individual who can provide clear solutions while maintaining our high standard of &quot;patient-first&quot; care. 
If you have a knack for problem-solving and a passion for helping others navigate the financial side of healthcare, you&rsquo;ll fit right in. 
 
 
How You&rsquo;ll Make a Difference:</div>
<ul><li>Patient Advocacy: Act as the first point of contact for all incoming billing calls, providing courteous and timely resolutions to patient inquiries.</li>
<li>Financial Guidance: Educate patients on financial assistance opportunities, assist in establishing payment plans, and negotiate settlements in accordance with facility policy.</li>
<li>Account Management: Proactively manage worklists, monitor delinquent accounts, and coordinate the review and submission of accounts to collections when necessary.</li>
<li>HCAP Coordination: Analyze financial assistance applications (HCAP) based on Federal Poverty Guidelines, maintain meticulous logs for auditors, and ensure all supporting documentation meets retention requirements.</li>
<li>Documentation &amp; Integrity: Update patient records within the system to ensure a clear documentation trail and maintain 100% compliance with regulatory agency standards.</li></ul> 
<div> 
 
What You&rsquo;ll Need to Succeed:</div>
<ul><li>Foundational Knowledge: Training or coursework in business office activities and computer skills. Familiarity with medical terminology is required.</li>
<li>Expert Communication: The ability to handle complex financial conversations with empathy, de-escalation skills, and a professional demeanor.</li>
<li>Analytical Thinking: Strong problem-solving skills with the ability to use prudent judgment and reason to resolve account discrepancies.</li>
<li>Integrity: Strong ethical and moral principles, with a commitment to maintaining patient confidentiality and 100% patient satisfaction.</li></ul> 
<div> 
 
Why Southwoods? 
Join a healthcare system that values your contribution to the revenue cycle and patient experience. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday&ndash;Friday schedule. 
 
 
At Southwoods, it's not just about the treatment, but how you're treated. #SWH 
www.southwoodshealth.com</div></div>

Billing Customer Service Representative

Fleet Response

Fleet Response&rsquo;s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity &amp; inclusion Our commitment to diversity, equity &amp; inclusion aligns with our corporate values and is supported at the highest levels in the Company. Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work. Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response. Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients. Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Third Party Sr. Claims Representative. The Third Party Sr. Claims Representative is responsible for the day to day management of client accident claims from assignment through completion. The Third Party Sr. Claims Representative typically manages 3rd party claims, including repair and rental management, claimant communication, and client communication. Confirms coverage and liability are properly in order prior to assisting 3rd party customers with repairs and/or rental and proactively works with client. Provides operational input and guidance as needed to teammate and works with the Claims Supervisor and Claims Manager to ensure client and customer parameters and expectations are consistently met by the team. Job Summary: Fleet Response is currently seeking qualified candidates to work virtually or at our corporate office, for the following position: Third Party Sr. Claims Representative. A Third-Party Sr. Claims Representative manages the most complex, high-exposure claims, requiring significant independent judgment, a strategic mindset, advanced technical expertise, and exceptional negotiation skills. They manage claims with complex coverage, liability, damage issues, often involving sensitive customer interactions filed by a third-party claimant against our clients from initiation to closure. This role often involves mentoring the Third Party Claims Specialist. Essential Duties and Responsibilities Includes, but is not limited to, the following: First Notice of Loss (FNOL): Review and send loss notices to clients per client parameters. Administrative Support: Performing general administrative tasks such as mailing documents, creating documents, uploading documents, gathering documents, setting up tows &amp; handling a shared inbox. Information Gathering: Contacting various parties to obtain missing or additional information required for claim processing &amp; verification. Verify Coverage: Review the claim to ensure that the claim is covered. Investigate &amp; Determine Liability: Conduct thorough investigations to establish fault, or liability, for an incident. This includes interviewing the client, claimant, witnesses, and other involved parties, and reviewing police reports and other documentation. Identify Potential Fraud: watch for any signs of fraudulent activity, such as staged accidents or overstated claims, and refer suspicious cases to a Special Investigation Unit (SIU). Mitigating Cost: It is a fundamental duty aimed at controlling expenses while ensuring fair and prompt resolution of claims. Assess Damages: Evaluate the extent of damage, which can include property damage, repairs, total loss, loss of wages, loss of use, rental, towing, diminished value &amp; out-of-pocket expenses. Determine Total Loss vs Repair: Evaluate if the cost of repairs exceeds the value of the vehicle or property and handle the claim toward a total loss settlement if necessary. Manage Repairs: Monitor the progress of repairs to ensure the repairs are being completed timely and accurately. Manage Total Loss Claims: Perform detailed market research to determine the actual cash value (ACV) of a totaled vehicle. This involves analyzing vehicle history, local market comparable, and salvage value. Manage Rentals: verify coverage, explain terms, initiate rental arrangements, advise on non-covered events, rental duration, authorize extensions. Review and Authorize Supplements: Review additional repair costs submitted and approve payment while following guidelines. Ensure Compliance: Adhere to all federal and state laws and regulations governing the claims process. Maintaining Licensing: Maintain insurance adjuster licensing as required in all states. Communication: This requires clear, professional communication and strong interpersonal skills with all parties involved in the claim, including but not limited to peers &amp; leadership. Negotiate Settlements: Determine an appropriate settlement amount based on liability and damage assessment, then negotiate a resolution with the claimant, client or legal counsel. Maintain Claim Files: Ensure that all claim activity, notes, and correspondence are thoroughly and accurately documented. Set Reserves: Set and maintain appropriate financial reserves for each claim to ensure funds are available for potential settlement payments. Process Payments: Process timely &amp; accurate payments for vehicle repairs, total loss settlements, and other covered expenses. Workload and Metrics: Effectively manage a high volume of claims and meet key performance indicators (KPIs), such as average claim processing time, closure rates, and customer satisfaction scores. Finalize &amp; Close Claims: Ensure all necessary steps are completed, and all paperwork is filed before finalizing and closing the claim. Developing: Responsible for actively accepting, acting on, and implementing coaching and feedback to improve professional performance and development. Mentor &amp; Train: Responsibilities may include mentoring a team member and assisting in training. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience: Associate degree (A.A.) or equivalent from a two-year college or technical school, or 2&ndash;4 years of related experience; combination of education and experience may be considered. Industry Experience: Prior experience in automotive, fleet management, claims management, or vehicle re-marketing strongly preferred. Third-party claims handling experience preferred. Licensing: Ability to obtain and maintain insurance adjuster licensing as required in all states. Key Skills &amp; Competencies: Strong oral and written communication, including the ability to simplify complex information and negotiate effectively with claimants, attorneys, and clients. Ability to analyze liability, assess damages, and evaluate complex claims accurately. Customer service and empathy, maintaining professionalism in difficult or emotional situations. Attention to detail with meticulous documentation and record-keeping. Proficiency with claims management systems and Microsoft Office. Strong investigative, analytical, and problem-solving skills. Ability to multi-task, prioritize, and manage a high volume of claims effectively. Knowledge of insurance principles, coverage, and legal/regulatory compliance is a plus. Mathematical/Analytical Skills: Calculate property depreciation, repair/replacement costs, and claimant lost wages. Evaluate multiple bids or vendor quotes to ensure fair settlements. Physical Requirements: Primarily sedentary work with occasional light lifting (up to 10 lbs). Close visual acuity for computer work, reading, and documentation. Ability to communicate clearly in person and via phone. Preferred Traits: Strong initiative and self-motivation. Dependable, punctual, and team-oriented. Adaptable to changing regulations, processes, and claim scenarios. Work Schedule A variety of flexible work arrangement schedules are available, with the ability to work from home as part of your schedule, after completion of training. This position works Monday through Friday, 8:00 AM until 5:00 PM. Additional Benefits: Competitive compensation and PTO 401(k) with employer contribution Medical, dental, vision, life, and disability insurance Several voluntary benefit options A flexible work environment with remote options post-probation

Third Party Sr. Claims Representative

Partner Claim Services, LLC

Overview Partner Claim Services is looking for a friendly, organized, and customer-focused Client Services Representative (CSR) to join our team! This is a full-time, in-office position****PLEASE NOTE: This is a full-time position; part-time applicants will not be considered.****The team at Partner Claims provides administrative support for insurance adjusters who represent policyholders. A client services representative, or CSR, provides administrative support and day to day interactions with clients and insurance companies to assist clients and support the claims process. This process begins with explaining the services to clients and guiding them through each step of the claims process. In the intake and engagement role, you will serve as the first point of contact for potential clients, enter new client information into the claims management system, and follow up with clients and contractors whenever additional information is needed to move the claim forward.Throughout the process, the CSR will complete and submit required paperwork, and document conversations and the state of each claim that we support. You will serve as the key component of the claims process, ensuring that it moves forward efficiently and each client is provided the optimal service to support a fair review.The best CSRs are genuinely excited to help customers. This position requires a balance of patience, empathy, and effective communications skills when interacting with clients and insurance representatives. To be successful you must be organized and able to efficiently document your day to day interactions with all parties. An effective CSR is comfortable respectfully requesting updates and scheduling key meetings with insurance company representatives and can efficiently provide updates on claims to clients and adjusters. As a CSR you must be comfortable following procedures and understand when it&rsquo;s necessary to ask for guidance to support clients. Our goal is to provide excellent customer service with all interactions, both with clients and insurance representatives.Responsibilities<ul><li>Manage front desk operations, including greeting visitors and handling inquiries with professional phone etiquette</li><li>Answer and direct calls using multi-line phone systems, ensuring prompt and courteous customer support</li><li>Perform data entry, filing, and document proofreading to maintain accurate records</li><li>Utilize Microsoft Office, Google Workspace, and QuickBooks for various administrative tasks such as calendar management, bookkeeping, and report preparation</li><li>Support office management activities including scheduling appointments, managing calendars, and coordinating meetings</li><li>Assist with billing, invoicing, and basic bookkeeping functions as needed</li><li>Provide exceptional customer service to clients and visitors both in person and over the phone</li><li>Maintain organized office files and ensure confidentiality of sensitive information</li><li>Support personal assistant duties or medical/dental receptionist responsibilities as required by the role</li></ul>Requirements<ul><li>Proven experience in office administration or clerical roles with strong organizational skills</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry tools</li><li>Familiarity with QuickBooks or similar accounting software is preferred</li><li>Excellent phone etiquette with experience managing multi-line phone systems</li><li>Bilingual abilities are highly desirable to assist a diverse client base</li><li>Strong typing skills and attention to detail for proofreading and document accuracy</li><li>Ability to handle multiple tasks efficiently with good time management skills</li><li>Previous experience in office management, customer service, or healthcare reception (medical or dental) is advantageous</li><li>Demonstrated computer literacy and organizational skills to streamline office workflows</li></ul>Job Type: Full-timePay: From $16.00 per hourEducation:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li></ul>Work Location: In person

Administrative Assistant

Search 10000+ Claims customer service representative jobs near you this May. New roles added regularly across leading industries. Apply today.