claims director

AIG Claims, Inc.

<div><p>At AIG, we are reimagining the way we help customers to manage risk. Join us as a <b>Complex Claims Liability Director, TPA Oversight</b> to play your part in that transformation. It&rsquo;s an opportunity to grow your skills and experience as a valued member of the team.</p><p></p><p><b>
Make your mark in Claims</b></p><p>
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.</p><p></p><p><b>
How you will create an impact</b></p><p>
As Complex Claims Director &ndash; TPA Oversight, you will analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans. You will determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.</p><ul><li><p>
Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.</p></li><li><p>
Assess liability and resolve claim within established evaluation. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution. Process and pay invoices within a timely manner.</p></li><li><p>
Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.</p></li><li><p>
Refer case as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.</p></li><li><p>
Attend arbitrations, mediations, settlement conference and trials.</p></li><li><p>
Successfully complete required State licensing examinations and continuing education requirement.</p></li><li><p>
Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.</p></li><li><p>
Partner with TPA Governance and Relationship Management to help TPA&rsquo;s and Insureds comply with claim handling and reporting guidelines.</p></li><li><p>
Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.</p></li></ul><p></p><p><b>
What you will need to succeed</b></p><ul><li><p>
7 plus years of General Liability/Auto claims experience.</p></li><li><p>
Experience with complex and high exposure General Liability Bodily Injury and Property Damage claims.</p></li><li><p>
Excellent communication skills (verbal/written) and strong negotiation skills.</p></li><li><p>
Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.</p></li><li><p>
Strong technical expertise interpreting insurance contracts.</p></li><li><p>
In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.</p></li><li><p>
Advanced analytical and problem solving skills.</p></li><li><p>
Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.</p></li><li><p>
Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.</p></li></ul><p></p><p>
Ready to accelerate your career? We would love to hear from you.</p><p></p><p>
Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we&rsquo;re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits.</p><p></p><p>
#LI-AIG #claimsprofessionals #InsuranceJobs #legalcareers #paralegaljobs #claimsexaminer #claimsadjuster #InsuranceCareers #insuranceTPA
</p><p></p><p>At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.</p><p></p><p><b>
Enjoy benefits that take care of what matters</b></p><p>
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what&rsquo;s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security&mdash;as well as your professional development&mdash;to bring peace of mind to you and your family.</p><p></p><p><b>
Reimagining insurance to make a bigger difference to the world</b></p><p>
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world&rsquo;s most far-reaching property casualty networks. It is an exciting time to join us &mdash; across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.</p><p></p><p><b>
Welcome to a culture of </b><b>inclusion</b></p><p>
We&rsquo;re committed to creating a culture that truly respects and celebrates each other&rsquo;s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG&rsquo;s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.</p><p></p><p><i>
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.</i></p><p></p><p>
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
</p><p></p><div><div><div><div><div><div><div><p>Functional Area:</p></div></div></div></div></div></div></div>
CL - Claims<p></p>
AIG Claims, Inc.</div><p></p>

Complex Claims Liability Director, TPA Oversight

Chubb Insurance

<div><p>Chubb is seeking a Senior Claim Director to handle claims in the Employment Practices Liability group. The Senior Claim Director, under appropriate direction from the manager, investigates and settles employment claims promptly, equitably and within established best practices guidelines. This non-remote position is based in our Pittsburgh, PA office will report to the Assistant Vice President of EPL Claims.
</p><p><i>This is not your average Claims role.
</i></p><p>When you think of a job handling insurance claims, you may think about storm damage or auto accidents. Or maybe a large stack of paper?
</p><p>A career in Employment Practices Liability exposes you to emerging issues in the workplace that have been and remain at the center of national and global media. Issues such as the Me Too movement, Racial Injustice and Covid.
</p><p>In this paperless environment, you will use your analytical skills to resolve workplace claims.
</p><p>We will teach you about Employment Law, contracts and claims. You will use your influence skills and knowledge to partner with defense counsel and our insureds in resolving discrimination, harassment and other workplace related claims.
</p><p>The work is interesting. The environment is collaborative.
</p><p>Our Claims Professionals in Employment Practices Liability enjoy the work they do and working with their peers that come from a variety of backgrounds (including Law Enforcement, Human Resources, other disciplines in Claims and Legal, to name a few) and bring different perspectives into the team.
</p><p><b>Responsibilities after training include:
</b></p><ul><li>Contribute to a collaborative environment by raising new ideas and demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.
</li><li>Complete accurate and timely coverage, liability and damage investigations and evaluations on complex Employment Practices Liability insurance policies.
</li><li>Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claims.
</li><li>Represent the company at meetings with management and business partners, as well as virtually at mediations.
</li><li>Effectively utilize technology systems and tools to track and manage caseload in most efficient and effective manner.
</li><li>Build and maintain productive relationships with internal and external customers, including clients, underwriters and agents.
</li><li>Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management.
</li><li>Assume part of training responsibilities for new claim examiners.
</li><li>Provide coaching and guidance to new claim examiners.
</li></ul><p><b>Qualifications:
</b></p><ul><li>BA/BS College Degree. JD is preferred, but not required.
</li><li>7+ years work experience, handling claims of a comparable complexity or working in a legal position.
</li><li>Prior EPL / Financial Lines work preferred.
</li><li>Excellent verbal and written communication skills.
</li><li>A personal commitment to superior performance that adds value to our company.
</li><li>Strong interpersonal skills with the ability to interact and build relationships with all levels of internal and external customers.
</li><li>An aptitude for evaluating, analyzing, and interpreting technical information.
</li><li>Sound decision making skills.
</li><li>Proven ability to work independently as well as part of a team.
</li><li>Must demonstrate a high level of initiative and leadership skills.
</li><li>Excellent time management, problem solving, and organizational skills are required.
</li><li>An ability to adapt to new ideas and situations.
</li><li>A willingness to use creative thinking to overcome obstacles and an ability to develop creative approaches to solving customer problems.
</li></ul><p><b>Additional Requirements:
</b></p><p>Training: Chubb managers, claim examiners and defense counsel provide a combination of classroom and on-the-job training to ensure our Claim Examiners are prepared to assume full claim handling responsibilities. The training will involve a wide range of knowledge and skill development, including:
</p><ul><li>Cultivating relationships with internal clients (e.g. underwriters)
</li><li>Developing the ability to analyze initial claim reports
</li><li>Developing an understanding of the legal system
</li><li>Understanding how to effectively investigate and document findings
</li><li>Understanding Chubb&rsquo;s products to appropriately determine coverage
</li><li>Learning to interpret and apply insurance contracts
</li><li>Learning how to negotiate settlements
</li><li>If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.</li></ul></div>
<br><div><div>Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.<br>
</div><div></div><br>
<div>At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.</div></div>

Senior Claim Director

Arch Capital

<div><div>With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.</div><div></div><div>
Position Summary</div><div>
This position will report to the Managing Director of Claims in our Morristown, NJ office. The ideal candidate will have a strong coverage background and a high level of technical claim handling ability with experience in property, general casualty, excess casualty, specialty and professional lines, as well as an in-depth knowledge of reinsurance terms and concepts. The claims professional must have an extensive knowledge of the re/insurance industry, including reinsurance claim handling experience. This position will require 20-30% travel conducting claim audits and client visits.</div><div></div><div>
Responsibilities and Accountabilities</div><ul><li>
Ensures all assigned claims are properly documented, reserved and processed.</li><li>
Identify and address coverage issues within reinsurance contracts and underlying insurance policies.</li><li>
Coordinate with Underwriters, business partners and outside vendors to schedule audits, determine file selections, conduct audits and prepare audit reports/summaries, oversee audits performed by vendors and communicate findings to internal stakeholders.</li><li>
Communicate with brokers and cedents regarding account and claim specific requests for information, coverage issues, payment requests and ceded issues.</li><li>
Maintain a high level of claim and industry-related expertise in order to assure technical competency and communicate significant issues and relevant changes to Underwriters, Actuaries, and Executive Management.</li><li>
Communicate with claims team about claim issues, large claims and potential accumulations.</li><li>
Review of ceded claim reserves for proper allocation to treaties and determining if additional case reserves are necessary.</li></ul><div></div><div>
Required Skills and Abilities</div><ul><li>
Excellent communication skills and ability to work in a team.</li><li>
At least 8-10 years of experience in primary/reinsurance property &amp; casualty claims. Experience in managing complex and litigated claims.</li><li>
Good working knowledge of legal processes and laws concerning insurance claims.</li><li>
Experience conducting reinsurance claims audits.</li><li>
Detailed technical knowledge of property, general/excess casualty and professional lines business. Knowledge of workers compensation and surety claim handling a plus.</li><li>
Proficiency in MS Word/Excel/Power Point.</li><li>
Excellent inter-personal skills</li><li>
College degree required. Post graduate degree and/or industry certification/designation preferred.</li></ul><div></div><div>
#LI-Hybrid</div><div>
#LI- JD1</div><div></div><div>
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.</div><div></div><div>
$145,700 - $196,700/year</div><ul><li><div>
Total individual compensation (base salary, short &amp; long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope &amp; responsibilities of the role, qualifications, talent availability &amp; specialization as well as business needs. The above pay range may be modified in the future.</div></li><li><div>
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&amp;D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click <div>here</div> to learn more on available benefits.</div></li></ul><div></div><div><br>
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn&rsquo;t the right fit but you&rsquo;re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our <div>talent community</div> to share your preferences directly with Arch&rsquo;s Talent Acquisition team.</div><div></div>
13100 Arch Reinsurance Company</div>

Claim Director

Acrisure LLC

<div></div><div><div>Job Description</div><div></div><div>
About Acrisure</div><div></div><div>
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services &ndash; and more.</div><div></div><div>
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.</div><div></div><div>
Job Summary</div><div></div><div>
Acrisure is seeking a Regional Director of Workers Compensation Claims to join our growing team!</div><div></div><div>
The Director of Regional Claims is responsible for overseeing 6-7 full time direct reports in determining coverage, compensability, and benefits due. Ensures ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements. Identifies subrogation of claims, clear and concise action plans, reserving and settlements. Some travel may be required.</div><div></div><div>
Responsibilities</div><div>
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</div><ul><li>
Review, assign and supervise all claim activity for designated claims to ensure compliance with company best practices, client specific handling instructions and in accordance with applicable laws.</li><li>
Responsible for oversight in assessing compensability, coverage, AWW/CR and timely payments.</li><li>
Reviews and approves settlement of claims within designated authority.</li><li>
Responsible for overseeing reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.</li><li>
Monitors necessary state filings within statutory limits.</li><li>
Oversees the litigation process; ensures timely and cost-effective claims resolution.</li><li>
Reviews vendor referrals utilized in investigation and/or litigation management.</li><li>
Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients.</li><li>
Monitors and approves claim recoveries, including but not limited to subrogation, Second Injury Fund excess recoveries and Social Security and Medicare offsets.</li><li>
Communicates claim activity and processing with the claimant and the client; maintains professional client relationships.</li><li>
Ensures claim files are properly documented and claims coding is correct.</li><li>
Refers cases as appropriate for further review.</li><li>
Leads team manager meetings and assigns accountability for follow-up items.</li><li>
Mentors and provide ongoing training and assist in the development of claim staff.</li><li>
Review and maintain supervisory diary on claim system.</li><li>
Oversees all claim activity for specified accounts.</li><li>
Compliance with Corporate Claim Handling Standards and special client handling instructions as established.</li><li>
Key part of the team with Team Manager/Lead to interview adjusters and provide feedback.</li><li>
Provides assistance and support to Team Manager/Lead with monthly review of adjusted workloads; notes trends and suggests adjustments when necessary.</li><li>
Participates in claim reviews both telephonic and in person as needed.</li><li>
Participates in onsite meetings with insureds.</li><li>
Collaborates with adjusters, team managers, insureds, and brokers on a regular basis.</li></ul><ul><li>
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.</li><li>
Supports the organization and management.</li></ul><div></div><div>
Desired Skills/Abilities</div><ul><li>
In-depth knowledge of appropriate insurance principles and laws for line-of-business handled, recoveries offsets and deductions, claim and disability duration, cost containment principles including medical management practices and Social Security and Medicare application procedures as applicable to line-of-business.</li><li>
Excellent oral and written communication, including presentation skills</li><li>
PC literate, including Microsoft Office products</li><li>
Analytical and interpretive skills</li><li>
Strong organizational skills</li><li>
Excellent negotiation skills</li><li>
Good interpersonal skills</li><li>
Ability to work in a team environment</li><li>
Ability to meet or exceed Performance Competencies</li></ul><div></div><div>
Education and Experience Requirements</div><ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
Workers&rsquo; Compensation licensing a plus</li><li>
Five to ten years of adjusting experience</li><li>
Three to Five years of prior supervisory experience</li><li>
Familiarity with state workers&rsquo; compensation laws and regulations</li><li>
Strong communication and prior training experience</li></ul><div></div><div>
#LI-hybrid</div><div>
#LI-remote</div><div></div><div>
Pay Details:</div><div></div>
The base compensation range for this position is $170,000 - $200,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.<div></div><div>
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.</div><div></div><div><br>
Why Join Us:</div><div>
At Acrisure, we&rsquo;re building more than a business, we&rsquo;re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.</div><div></div><div>
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.</div><div></div><div><br>
Employee Benefits</div><div>
We also offer our employees a comprehensive suite of benefits and perks, including:</div><ul><li><div>
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.</div></li><li><div>
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.</div></li><li><div>
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.</div></li><li><div>
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.</div></li><li><div>
&hellip; and so much more!</div></li></ul><div><i>
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.</i></div><div></div><div><br>
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting <i>leaves@acrisure.com</i>.</div><div></div><div>
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.</div><div></div><div><br>
California Residents: Learn more about our privacy practices for applicants by visiting the <div>Acrisure California Applicant Privacy Policy</div>.</div><div></div><div><br>
Recruitment Fraud: Please visit here to learn more about our <div>Recruitment Fraud Notice</div>.</div><div></div><div><br>
Welcome, your new opportunity awaits you.</div></div>

Regional Director Workers' Compensation Claims - Southeast

ICW Group

<div><p>Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.</p>
<p>Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&amp;C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!</p>
<p><b>JOB</b> <b>SUMMARY</b></p>
<p>The Senior Manager, Claims is responsible for building a team from the ground up and leading strategic initiatives that ensure regulatory compliance, operational efficiency, and superior claim outcomes. This role leverages data-driven insights to optimize processes, mitigate risk, and enhance customer experience nationally. The Senior Manager will have the opportunity to partner with all departments to create the ideal claim environment.</p>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<p><b>Provide Strategic Leadership, Data Driven Decision Making, Operational Efficiencies, and Customer Focus</b> .</p>
<ul><li>Develop and execute strategies that align audit, compliance, technical claims management, and support functions with organizational goals for claims performance.</li>
<li>Drive initiatives that improve claim outcomes through process optimization and risk mitigation.</li>
<li>Establish metrics and KPIs to measure performance, operational efficiency, and compliance effectiveness.</li>
<li>Leverage analytics and reporting tools to identify trends, gaps, and opportunities for improvement.</li>
<li>Translate data insights into actionable strategies for claims operations.</li>
<li>Streamline workflows and eliminate redundancies.</li>
<li>Implement automation and technology solutions to enhance productivity and reduce cycle times.</li>
<li>Monitor resource allocation and optimize team performance.</li>
<li>Ensure that operational procedures support excellent customer experience while maintaining compliance and accuracy standards.</li>
<li>Collaborate with claims teams to resolve escalated issues promptly and effectively.</li>
<li>Identify and mitigate operational, compliance, and reputational risks related to claims handling.</li>
<li>Maintain robust internal controls and ensure timely remediation of audit findings.</li>
</ul><p><b>Collaborate with internal stakeholders to address claims issues and trends.</b></p>
<ul><li>Communicate consistently with the Claims Leadership team regarding claims management, policies, procedures, audits, reports, and projects associated with claims handling and operational activities.</li>
<li>Partner with senior leadership to resolve evolving claim issues and trends related to providers or other external constituencies.</li>
<li>Analyze operational/system issues and claims exposures, as applicable, to submit to senior leadership along with recommendations.</li>
<li>Review reports/data to identify and address adverse trends and manage budget expenditures. Create and deliver regular reports on operating metrics to Claims leadership.</li>
</ul><p><b>Lead and develop a team to provide best-in-class customer service.</b></p>
<ul><li>Provide team leadership, development and mentoring.</li>
<li>Provide strategic and tactical directions to team(s), communicating Mission, Values, and other organization operating principles.</li>
<li>Establish and maintain the overall work cadence, ensuring performance and outcomes strive for excellence in delivery and customer experience. Ensure full team engagement and leadership practices that promote and support professional development, recognition, and retention.</li>
<li>Establish hiring criteria, on-boarding, and training requirements for new team members.</li>
<li>Oversee the performance management and development process and perform performance management duties, development planning, and coaching for direct reports.</li>
<li>Ensure data quality, adherence to IT security guidelines, profitability and other risk-related metrics for self and team members.</li>
<li>Manage team budgets, technology, workload, and customer inquiries for branches. Ensure adherence to all Company policies, procedures as well as compliance accountabilities and responsibilities.</li>
</ul><p><b><i>Technical Claims Management Oversight</i></b></p>
<ul><li>Manage the technical and operational aspects of claims teams to ensure practices conform with state compliance regulations and claims are processed expeditiously and accurately</li>
<li>Support technical teams in meeting regulatory jurisdictional requirements, correct adverse trends and ensure adherence to ICW Group procedures and guidelines.</li>
<li>Conduct audits, as required, to ensure compliance with organizational processes/state regulations and monitor claim volume to adjust staffing needs, as necessary.</li>
<li>Provide input to the leadership team in the handling of claims to ensure compliance with best practices, expectations, and applicable state laws.</li>
<li>Provide resources for Team Members to ensure efficient operational workflow to achieve the best possible outcome and to meet closing ratio/performance metric goals.</li>
<li>Ensure claims are processed timely to achieve the best possible result and contribute to ensuring performance metric goals are achieved.</li>
</ul><p><b>SUPERVISORY RESPONSIBILITIES</b></p>
<p>Directly supervises a team. Fulfills supervisory responsibilities in accordance with the organization&rsquo;s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations and goals; forecasting staffing needs and planning for peak times frames and absences; enforcing department policies and procedures.</p>
<p><b>EDUCATION AND SKILLS</b></p>
<ul><li>Minimum 10+ years&rsquo; claims experience required.</li>
<li>Experience leading and supervising claims professionals.</li>
<li>Experience with diverse jurisdictions is highly desirable.</li>
<li>Bachelor&rsquo;s degree required (or equivalent combination of education and experience).</li>
</ul><p><b>CERTIFICATES, LICENSES, REGISTRATIONS</b></p>
<ul><li>Adjuster Certification may be required depending upon role and jurisdiction (must be obtained within 6 months of hire if needed).</li>
<li>Other designations a plus based on role specifics such as CPCU, WCCA, AINS, etc.</li>
</ul><p><b>KNOWLEDGE AND SKILLS</b></p>
<ul><li>Expertise regarding national insurance regulations and standards</li>
<li>Strong analytical skills with experience in data-driven decision-making.</li>
<li>Proven ability to lead teams and manage complex projects.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Industry vendor knowledge</li>
<li>Familiarity with automation tools and process improvement practices.</li>
<li>Advanced proficiency in data analytics and reporting tools.</li>
<li>Ability to drive accountability, results and desired performance outcomes.</li>
</ul><p><b>PHYSICAL REQUIREMENTS</b></p>
<p>Office environment &ndash; no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. The employee may need to sit in front of a computer for a period. While performing the duties of this job, the employee may occasionally need to reach, stoop, kneel, crouch, or crawl. The employee may need to lift and/or move up to twenty-five pounds.</p>
<p><b>WORK ENVIRONMENT</b></p>
<p>This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.</p>
<p><b>We are currently not offering employment sponsorship for this opportunity</b></p>
#LI-ET1 #LI-Hybrid
<p>The current range for this position is</p>
<p>$119,748.71 - $201,947.98</p>
<p>This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.</p>
<p><b>WHY JOIN ICW GROUP?</b></p>
<ul><li>Challenging work and the ability to make a difference</li>
<li>You will have a voice and feel a sense of belonging</li>
<li>We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match</li>
<li>Bonus potential for all positions</li>
<li>Paid Time Off</li>
<li>Paid holidays throughout the calendar year</li>
<li>Want to continue learning? We&rsquo;ll support you 100%</li>
</ul><p><i>ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.</i></p>
<p><b>At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.</b></p>
<p><b>Job Category:</b> <b>Claims</b></p>
<p><b>Job Type:</b> <b>Full time</b></p>
<p><b>Req ID:</b> <b>JR101195</b></p></div><p></p>

Claims Senior Manager - Commercial Auto

<div><p>This is a role focused on technical claim handling for Chubb&rsquo;s Commercial TPA Casualty Claims with emphasis on the Public Entity segment. In this role, you will be responsible for investigating, evaluating, and resolving claims on behalf of public sector clients, including municipalities, counties, school districts, and other government entities. You will serve as a subject matter expert and resource for both internal teams and external clients, providing guidance on complex coverage and claim issues. This role will include auditing functions to ensure claim quality and compliance, as well as manage reinsurance and coordination for applicable claims. The candidate will require strong analytical skills, knowledge of governmental immunities and tort law, and the ability to manage complex claims involving public exposure. This position may require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences, and trials. Strong written and verbal communication skills are essential, as you will be responsible for preparing high-quality coverage letters, Large Loss Reports (LLRs), and other critical claim documentation.
</p><p><b>Responsibilities
 </b></p><ul><li>Investigate assigned claims and coverage involving general liability, auto liability, and public entity exposures.
</li><li>Conduct, coordinate, and direct investigation of damages in accordance with applicable laws and policies.
</li><li>Establish and maintain appropriate claim reserves.
</li><li>Manage litigated claims, including coordination with defense counsel to implement effective defense, resolution, and claim strategies.
</li><li>Apply knowledge of sovereign immunity, governmental claim, and jurisdictional statues.
</li><li>Conduct audits of claims files to evaluate accuracy, completeness, and compliance with company guidelines and client requirements.
</li><li>Identify trends and areas of risk or improvement of claim handling
</li><li>Provide feedback and recommendations to the client and leadership based on audit findings.
</li><li>Maintain ongoing communications with reinsurers and brokers.
</li><li>Ensure claim reserves and updates are aligned with the reinsurance reporting thresholds and guidelines.
</li><li>Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices, and local compliance requirements, including examiner licensing.
</li><li>Prepare comprehensive and well-written coverage letters and Large Loss Reports (LLRs) in accordance with company guidelines and industry best practices.
</li><li>Travels to conferences, mediations, and trials, as necessary.
</li><li>Provide mentorship and technical guidance to junior claim professionals and peers, fostering a culture of continuous improvement and knowledge sharing.
</li><li>Lead or participate in training sessions and workshops related to public entity claims, coverage analysis, and regulatory updates.
</li><li>Act as a liaison between Chubb and public entity clients, ensuring exceptional client service and timely resolution of issues.</li></ul></div>
<br><div><ul><li>Minimum of seven years of experience as a casualty claims professional, demonstrating an elevated level of specialized and technical expertise in Casualty General Liability (GL) and Auto claims.
</li><li>Preference given to candidates with experience in the Public Entity sector.
</li><li>Experience with claim audits and/or quality assurance review preferred.
</li><li>Strong background and demonstrated ability in dealing with significant coverage matters.
</li><li>Proven ability to draft high-quality coverage letters, LLRs, and other claim-related correspondence.
</li><li>Working knowledge of industry best practices and procedures.
</li><li>An ability to work independently and assimilate learning materials on many different subjects from various sources.
</li><li>Excellent interpersonal communications and negotiation skills and the ability to deal with customers and business partners in a professional manner.
</li><li>Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
</li><li>Demonstrated strong relational skills particularly in adverse or high-pressure situations.
</li><li>A law degree is not necessary but helpful.
</li><li>Strong organizational skills and the ability to manage multiple priorities and deadlines.
</li></ul><p>Who are we looking for?
</p><p><i>Successful professionals at Chubb come from many backgrounds with experiences rich in diversity that they bring with them to our company along with </i>:
</p><ul><li>an inclusive mindset which allows differences to be leveraged for better business results.
</li><li>open, transparent communication.
</li><li>teamwork and inclusion which draws on diverse ideas and perspectives; and
</li><li>new ideas, innovation, and ways of thinking which support diversity.
</li><li>A commitment to excellence in client service and technical claim handling.
</li>A proactive approach to problem-solving and continuous process improvement.<br>
<li>
</li></ul><p></p><p>Key Competencies:
</p><ul><li>Technical claim expertise in public entity exposures
</li><li>High-quality written communication (coverage letters, LLRs, reports)
</li><li>Analytical and problem-solving skills
</li><li>Client relationship management
</li><li>Leadership and mentoring</li></ul></div>
<br><div><div>Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.<br>
</div><div></div><br>
<div>At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.</div></div>

Claim Director-TPA Public Entity

<div><p>This is a role focused on technical claim handling for Chubb insureds nationwide. In this role, you will manage complex environmental liability claims, including first-party, third-party and litigated pollution claims. This role requires accountability for the handling and disposition of claims, including investigation, coverage, reserves, negotiation, settlement and trial strategies. Some travel will be required, as well as coordination and service of our internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials.
</p><p><b>Responsibilities
</b></p><ul><li>Develops and executes claim resolution strategies.
</li><li>Recognizes significant potential exposures on claims and prepares appropriate alerts to senior managers and internal business partners.
</li><li>Provides exceptional service to internal and external business partners.
</li><li>Analyzes and identifies coverage issues, prepares comprehensive position letters, and timely communicates coverage positions to appropriate parties.
</li><li>Directs and closely monitors cases with financial impact from inception through trial/resolution.
</li><li>Timely sets reserves within authority or initiates recommendations concerning reserves to management.
</li><li>Travels to conferences, arbitrations, mediations, and trials as necessary. Estimated travel range of 10%, but this may vary as dictated by business needs.
</li><li>If you do not already have one, you will be required to obtain an applicable resident or designated home state adjuster's license and possibly additional state licensure.</li></ul></div><p></p>
<br><div><ul><li>In-depth knowledge of environmental and casualty required.
</li><li>A minimum of 5 years of liability claims handling experience required, with exposure to progressively more complex claims preferred.
</li><li>Environmental claim specialists strongly preferred.
</li><li>Ability to work independently and assimilate learning materials on different subjects from various sources.
</li><li>Excellent interpersonal communications and negotiation skills, as well as an ability to deal with customers and business partners in a professional manner.
</li><li>Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
</li><li>Demonstrated strong relational skills, particularly in adverse or high-pressure situations.
</li><li>College degree required.
</li><li>A law degree is not necessary but recommended.
</li></ul><p>The pay range for the role is $94,600 to $136,400. The specific offer will depend on an applicant&rsquo;s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.</p></div>
<br><div><div>Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.<br>
</div><div></div><br>
<div>At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.</div></div>

Claim Director-Environmental

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