claims handler

Red Recruit Ltd

Claims Handler (Marine Cargo & Freight Liability) Location: Basildon Benefits: Clear Progression Path, Remote Working (if required) The Company Our client provides worldwide shipping solutions across a group of brands and is expanding its in-house claims function. You will support the Claims Supervisor and Claims Manager, handling cargo and freight liability claims from first notification through to final settlement for Scan-Shipping, SSC, ICT and Strait Air. You'll join a close-knit central claims team in Basildon and collaborate with colleagues across the UK and North America. The Role This is a full-time, remote or office-based position (Monday to Friday, 08:30-17:00). You'll investigate and manage claims day-to-day, negotiate outcomes in line with contractual terms and relevant international conventions, and maintain accurate records on the claims system. Key Responsibilities <ul> <li>Open and maintain claim files; complete daily data entry on the claims system (including Phoenix).</li><li>Issue letters of acknowledgement and intent to claim; keep all parties updated throughout.</li><li>Gather evidence and policy/contract documents; complete internal discovery and research across group offices.</li><li>Liaise with clients, group offices, insurers and third-party claimants (e.g., subrogated insurers, surveyors, lawyers).</li><li>Instruct cargo surveyors and/or lawyers where required and monitor progress to conclusion.</li><li>Assess liability and quantum; negotiate and adjust claims in line with contract terms and relevant international conventions within authority levels.</li><li>Process settlements and recoveries; raise/approve inter-company invoices and claims payments.</li><li>Extract and collate file documents from Phoenix; request any missing paperwork from agents and clients.</li></ul> About You <ul> <li>Experience with marine cargo or freight liability claims is advantageous; training provided as needed.</li><li>Strong written and verbal communication; confident stakeholder management.</li><li>Highly organised, numerate and detail-focused, with the ability to prioritise a busy caseload.</li><li>IT-literate (claims systems and MS Office); Phoenix experience helpful but not essential.</li></ul> Hours, Benefits & Progression <ul> <li>Clear progression path with potential promotion to Senior Claims Handler (subject to training and performance).</li></ul> How to Apply If you'd like to know more about this Claims Handler opportunity, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in freight and shipping recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly. If this opportunity sounds right for you-or for someone you know-please get in touch. You can recommend as many people as you like via our website and earn a referral fee per successful placement . T&Cs apply. Please contact the office for details.

Claims Handler - Marine Cargo & Freight Liability

MPJ Recruitment Ltd

Recoveries Handler Monday - Friday - Hybrid Working Salary up to £28,700 + annual bonus Birchwood, Warrington. Do you have experience working within recoveries, collections or credit control? MPJ Recruitment are on the look out for a Recoveries Handler to join a well established business based in Warrington who operate within the financial services sector. This is a great time to join as the business is experiencing exciting growth across a variety of departments. Recoveries Handler Responsibilities: <ul> <li>Recovering repair and associated costs from insurance companies in a cost effective manner, in accordance with the company guidelines, procedures and claims philosophy.</li><li>Negotiating with insurers in line with introducer stance or senior sign off.</li><li>Handling claims through the litigation process, in conjunction with solicitors as appropriate.</li><li>Initiating and co-ordinating investigations into liability and quantum.</li><li>Compliance with all regulatory and internal systems controls.</li><li>To be responsible for all related correspondence and record keeping whether paper or electronic.</li><li>To maintain an up to date knowledge of legal and technical information, including relevant motor case law.</li><li>Adherence to service level agreements and accountability for completed work diary and related tasks.</li><li>Be comfortable in running company reports and knowing personal and departmental targets.</li><li>To build relationships with introducers, repairers, engineers and insurers providing excellent customer service at all times.</li><li>To support team members and assist in other areas of the business, as fluctuations in business needs require.</li><li>To maintain up to date knowledge of the Company's products and continuously seek to develop your skills and knowledge, taking part in training provided by the Company. All tasks must be completed adhering to the company values.</li><li>To pay due care and attention to your own and others' health and safety at all times.</li></ul> Recoveries Handler Benefits: <ul> <li>Salary up to £28,700</li><li>Hybrid working</li><li>Annual bonus</li><li>Company pension of up to 17% employer contribution</li><li>£60 per month Pick and Mix scheme</li><li>Free Onsite Parking</li><li>Holidays, plus they increase on length of service</li><li>Fully Funded Qualifications</li><li>Fully Paid Training</li></ul> Interested in knowing more? CLICK APPLY.

Recoveries Handler

Candidate Source Ltd

We are looking for a Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program. What you'll be doing as a Complaint Handler:<ul> <li>Taking ownership of a pipeline of complaint cases from start to resolution.</li><li>Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.</li><li>Collecting and reviewing information from customers regarding their motor finance agreement.</li><li>Taking responsibility for queries/issues through to resolution.</li><li>Deciding fair outcomes for both customers and the business.</li><li>Writing templated outcome letters to the customers. </li><li>Managing expectations of all internal and external customers.</li></ul> We're looking for a Complaint Handlerwith:<ul> <li>Previous experience complaint handling.</li><li>Previous financial services experience.</li><li>Confidence handling multiple workstreams.</li><li>Strong attention to detail.</li></ul> Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.Location: Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.Parking: YesContract: 3 months initially with opportunity to extend.Training: On site full time for the first 4 - 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.If you're excited to join a rewarding company as a Complaint Handler, then please click apply online and upload an updated copy of your CV. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.To help you stay safe in your job search we will never ask for your bank details at the application stage.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Complaint Handler

Bupa

<div>Claims Assessor - Temporary<div>
Job Description:
Claims Assessor - Temporary Contract
Cairo
Fixed term, Full Time (40 hours per week) role
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role overview:
To take responsibility for entire claims assessment and claims missing information, requests, process including benefit explanation.
What you'll do:
<ul><li>Inputting claims into the computer system with a high degree of accuracy.</li><li>To action any claim related query in line with Bupa Global policy and style.</li><li>To obtain all necessary information on claims for the purpose of complete processing, including liaison with internal departments, using the following methods: telephone or e-mail. This may also include gaining information to research further details required to assess a claim.
</li><li>Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department key performance indicators, which state turnaround time and quality standards.</li><li>Ensure the correct interpretation of BUPA Internationals' policy and rules, using the correct compatible combinations of codes for accurate processing of data, in accordance with our service standards and customer expectations.</li><li>To provide excellent customer service for our members as stated in our aims and mission statement. The job holder will need to make customer focused actions based on effective decision making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives.</li><li>To contribute to the continuous development of the claims process by identifying opportunities for product development and process improvement.</li><li>Suspend claims that require further investigation in order to resolve appropriately to ensure the correct continuation of processing within agreed timeframes and standards in suspend process.</li><li>Logging claims on the system under correct members' registrations, when needed.</li><li>Translate Arabic documents to English when requested by other Bupa International departments.</li><li>Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.</li><li>To comply with and abide by the requirements of the Egyptian Financial Regulatory Authority at all times.</li><li>Work on shift basis according to business need.</li></ul>
What you'll bring:
<ul><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</li></ul>
<ul><li>Highly customer focussed.</li></ul>
<ul><li>Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</li></ul>
<ul><li>Ability to work well alone, as well as part of a Team A knowledge of worldwide currencies and geographical locations is desirable.</li></ul>
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div></div>
 
Company pension, Cycle to work scheme, Employee mentoring programme, Health &amp; wellbeing programme, Free flu jabs, Gym membership, Financial planning services, Referral programme

Claims Assessor - Temporary

Marsh & McLennan Companies, Inc.

<div>We will count on you to:</div><div>Escalate moderate to complex issues related to claims complications and processes to ensure accurate application of policies and calculation of claims rates.</div><div>Maintain and generate claims reports of moderate complexity, ensuring accurate records are produced and distributed.</div><div>Update, generate, review, and distribute new claim notifications/updates to all insurers for all policies or coverages, ensuring consistent availability of up-to-date information until claim completion.</div><div>Review and file incoming documentation from clients and underwriters, ensuring that all materials are catalogued and readily available to the team.</div><div>Acknowledge receipt of documentation via mail or phone to maintain professional communication with insurers, clients, and underwriters.</div><div> </div><div>What you need to have:</div><div>Bachelor's Degree in a relevant field.</div><div>Minimum of 2 years of related experience in direct client service, preferably in claims (either insurer or broker).</div><div>Strong command of written and spoken Arabic and English.</div><div> </div><div>What makes you stand out:</div><div>Experience in preparing and reviewing insurance claims documents for completeness.</div><div>Ability to identify potential policies and coverage for incoming claims and seek validation when necessary.</div><div>Familiarity with regulatory requirements and internal policies and procedures.</div><div>Willingness to attend client meetings across the UAE as needed.</div>

Administrator - Claims Advisory

Steadfast Group Ltd.

About the Opportunity An exciting opportunity has become available for a passionate and detail-oriented Motor Claims Consultant to join our dynamic claims team. In this role, you'll manage Motor claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. You'll play a key role in ensuring claims are handled efficiently, professionally, and in line with compliance standards. Key Responsibilities <ul><li>Accurately assess and manage Motor claims in accordance with company policies and industry regulations.</li><li>Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).</li><li>Proactively manage claim lifecycles through diary management and vendor coordination (e.g., repairers, assessors).</li><li>Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.</li><li>Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.</li><li>Conduct regular claims reviews and assist with overflow claims from other sub-teams as needed.</li></ul> Skills and Qualifications <ul><li>3-5 years of experience in Motor claims handling.</li><li>Strong customer service skills with the ability to adapt communication to different customer groups.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proven time management and organisational skills.</li><li>Familiarity with regulatory compliance in the insurance industry.</li><li>Experience working with external vendors such as repairers, assessors, and brokers.</li></ul>As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:<ul><li>Hybrid working arrangements to help you balance work and home life.</li><li>Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.</li><li>Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.</li><li>An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.</li><li>Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.</li></ul> About us We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change. To apply We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.Steadfast Group acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past and present.

Motor Claims Consultant

Search 2523+ Claims handler jobs near you this November. New roles added regularly across leading industries. Apply today.

2523 claims handler jobs NEAR_ME

Claims Handler - Marine Cargo & Freight Liability

Recoveries Handler

Complaint Handler

Complaint Handler

Claims Assessor - Temporary

Administrator - Claims Advisory

Motor Claims Consultant