claims handler

Revline Motors

Job Overview Join our dynamic auto claims team as an Auto Shop Claims Handler! In this energetic office role, you will be the vital link between insurance providers, auto repair shops, and customers. Your expertise will help streamline claims processing, ensure accurate assessments, and facilitate efficient vehicle repairs. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for automotive repair and customer service, this is the perfect opportunity to accelerate your career in automotive claims management. Your proactive approach and attention to detail will drive positive outcomes for all parties involved.Responsibilities<ul><li>Review auto repair shop claims to verify coverage, damages, and repair estimates with precision and clarity</li><li>Negotiate effectively with repair shops, customers, and insurance adjusters to reach fair and timely resolutions</li><li>Analyze vehicle damage reports and auto estimating data to determine accurate claim values</li><li>Coordinate with auto body repair technicians and mechanics to understand repair scopes and timelines</li><li>Manage service writing processes by documenting claim details clearly in our systems</li><li>Conduct thorough analysis of automotive repair estimates, underwriting information, and restoration needs</li><li>Facilitate communication between all stakeholders to ensure smooth claims flow and customer satisfaction</li><li>Maintain detailed records of all claim activities, negotiations, and approvals for compliance and review purposes</li></ul>Experience will train everything below <ul><li>negotiation within an insurance or automotive environment</li><li>mechanical knowledge of automotive systems, auto body repair techniques, and restoration processes</li><li>underwriting principles related to auto insurance claims</li><li>auto estimating tools and auto service management software</li><li>Knowledge of automotive service procedures including collision repair, mechanical repairs, and auto restoration projects</li><li>Excellent analysis skills to evaluate damage reports, repair estimates, and policy coverage details</li><li>writing or automotive service management is highly desirable</li></ul>Embark on a rewarding journey where your automotive expertise meets exceptional customer service! We&rsquo;re committed to supporting your growth as you help clients navigate their auto claims confidently. Join us to make a tangible difference in the automotive claims industry while advancing your professional skills!Job Type: Full-timePay: $18.00 - $20.00 per hourWork Location: In person

Auto shop claims handler office job!

Marsh McLennan

<div><h2 class="jobSectionHeader">Company:
</h2>Marsh
<h2 class="jobSectionHeader">Description:
</h2>We are seeking a talented individual to join our Operations team at Marsh . This role will be based in Riyadh, hybrid and has a requirement of working at least three days a week in the office.
Senior Claims Consultant is a senior claims handler handling complex coverage scenarios. Receives new claims from clients and/or colleagues, reviews, processes, collects information and notifies all appropriate insurers. Role identifies and validates coverage information, updates core claims applications and tracks the process through to completion of each claims movement or until finalization of the Marsh responsibilities agreed with the client. Responsibilities also include managing, facilitating and actioning all subsequent movements or activities, including settlement or payment as appropriate and reporting, through to completion of the claim. Role will handle or assist others on more complex matters, acting as technical and procedural referral point including providing procedural advice or guidance to clients as necessary. Works independently in consistently managing a portfolio of very complex or significant value claims, or client transactions.
We will count on you to:
Claims Process
<ul><li>Review and understand incoming documentation seeking guidance or advice where necessary
</li><li>Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
</li><li>Promptly enter or update claims information into appropriate claims application(s) in compliance with any local service standards
</li><li>Distribute (report) new claim notifications, or updates, to all insurers for all policies or coverages
</li><li>Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
</li><li>Provide support for procedural guidance to clients and facilitate information requests between insurers and clients
</li><li>Prepare settlement documentation and where appropriate facilitate collection of claims monies
</li><li>Communicate with clients or beneficiaries to provide status updates, and follow-up with insurers or otherwise for outstanding receivables
</li><li>Generate claims reports as required, validate, supplement and distribute as necessary
</li><li>Attend meetings with clients, insurers, client managers or third parties as required
</li><li>Interpreting clients&rsquo; business drivers and Marsh processes, consider and suggest improvement opportunities, initially via local Marsh management
</li><li>Engage with Business and Placement brokers to identify and share potential improvement of coverage based on annual reviews of claims history related to certain line of business/clients
</li></ul>Claims Management
<ul><li>Adhere to compliance/regulatory requirements, or Marsh&rsquo;s Professional standards to maintain quality &amp; avoid potential Error &amp; Omission (E&amp;O) situations
</li><li>Build and maintain effective relationships with clients, colleagues, third parties or insurers
</li><li>Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
</li><li>Ensure all applicable claims applications, records and files are kept up to date at all times
</li><li>Proactively handle tasks and activities to ensure adherence to local or client service standards, or Key Performance Indicators (KPI's)
</li><li>Manage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessary
</li><li>Take ownership of your own personal development, maintaining and improving knowledge and skills
</li></ul>Technical Claims and Escalation
<ul><li>Judge escalated issues pertaining to claims processing, provide resolution or defer to others as appropriate
</li><li>Provide expertise or guidance acting as a referral point for technical and/or procedural queries
</li><li>Demonstrate thorough understanding of Line of Business (LOB) placements, markets and internal/external procedures, including Third party Administrators (TPA's)
</li><li>Liaison with insurers on claims notifications, updates, information requests, queries, acknowledgements or other issues
</li><li>Liaison with advocates and/or client executives for specific claim related issues, or client service concerns
</li><li>Keep all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends
</li><li>Provide assistance and/or guidance in resolving issues with non-paying insurers for outstanding settlements
</li><li>Participate in internal and external audits as appropriate, where applicable, provide feedback &amp; recommendations for improvements
</li><li>Manage a portfolio of very complex or significant value claims, or client transactions.
</li><li>Provide guidance to &amp; manage multiple stakeholders in the management of complex claims
</li><li>Demonstrate an escalated degree of control with regards&rsquo; to Operational Risk exposures for significant claims
</li><li>Mentor, train or provide guidance to colleagues as required
</li></ul>What you need to have:
<ul><li>Diploma or university degree (or equivalent experience)
</li><li>Certified CII is preferred
</li><li>Minimum of 7-10 years&rsquo; previous insurance/loss adjusting or financial services experience
</li><li>Clear and concise oral and written communication skills
</li><li>Strong numerical skills
</li><li>Excellent organization skills &ndash; able to prioritize work and meet deadlines
</li><li>Excellent interpersonal skills &ndash; able to work within a team
</li><li>Comfortable and experience working with technology (solutions)
</li><li>Proficient in Microsoft Office tools (or equivalent) &ndash; Outlook, Word and Excel
</li><li>Insurance/ claims handling knowledge
</li><li>Relevant industry practice or Line of Business experience
</li><li>Insurance market, clients and claims management skills related to area of expertise
</li><li>Strong networking skills
</li><li>Strong problem-solving capabilities
</li><li>Ability to handle complex and difficult negotiations and influence stakeholders
</li><li>Ability to handle very complex and difficult negotiations and influence multiple stakeholders
</li></ul>Why join our team:
<ul><li>We help you be your best through professional development opportunities, interesting work and supportive leaders.
</li><li>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
</li><li>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
</li></ul>Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.</div>

Senior Claims Consultant

Marsh Risk

<div>
 We are seeking a talented individual to join our
 
 Operations
 
 team at
 
 Marsh
 
 . This role will be based in Riyadh, hybrid and has a requirement of working at least three days a week in the office.
 
 
 Senior Claims Consultant is a senior claims handler handling complex coverage scenarios. Receives new claims from clients and/or colleagues, reviews, processes, collects information and notifies all appropriate insurers. Role identifies and validates coverage information, updates core claims applications and tracks the process through to completion of each claims movement or until finalization of the Marsh responsibilities agreed with the client. Responsibilities also include managing, facilitating and actioning all subsequent movements or activities, including settlement or payment as appropriate and reporting, through to completion of the claim. Role will handle or assist others on more complex matters, acting as technical and procedural referral point including providing procedural advice or guidance to clients as necessary. Works independently in consistently managing a portfolio of very complex or significant value claims, or client transactions.
 
 
 
 We will count on you to:
 
 
 
 
 Claims Process
 
 
 
 <ul>
 <li>
 Review and understand incoming documentation seeking guidance or advice where necessary
 </li>
 <li>
 Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
 </li>
 <li>
 Promptly enter or update claims information into appropriate claims application(s) in compliance with any local service standards
 </li>
 <li>
 Distribute (report) new claim notifications, or updates, to all insurers for all policies or coverages
 </li>
 <li>
 Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
 </li>
 <li>
 Provide support for procedural guidance to clients and facilitate information requests between insurers and clients
 </li>
 <li>
 Prepare settlement documentation and where appropriate facilitate collection of claims monies
 </li>
 <li>
 Communicate with clients or beneficiaries to provide status updates, and follow-up with insurers or otherwise for outstanding receivables
 </li>
 <li>
 Generate claims reports as required, validate, supplement and distribute as necessary
 </li>
 <li>
 Attend meetings with clients, insurers, client managers or third parties as required
 </li>
 <li>
 Interpreting clients&rsquo; business drivers and Marsh processes, consider and suggest improvement opportunities, initially via local Marsh management
 </li>
 <li>
 Engage with Business and Placement brokers to identify and share potential improvement of coverage based on annual reviews of claims history related to certain line of business/clients
 
 
 </li>
 </ul>
 
 Claims Management
 
 
 
 <ul>
 <li>
 Adhere to compliance/regulatory requirements, or Marsh&rsquo;s Professional standards to maintain quality &amp; avoid potential Error &amp; Omission (E&amp;O) situations
 </li>
 <li>
 Build and maintain effective relationships with clients, colleagues, third parties or insurers
 </li>
 <li>
 Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
 </li>
 <li>
 Ensure all applicable claims applications, records and files are kept up to date at all times
 </li>
 <li>
 Proactively handle tasks and activities to ensure adherence to local or client service standards, or Key Performance Indicators (KPI's)
 </li>
 <li>
 Manage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessary
 </li>
 <li>
 Take ownership of your own personal development, maintaining and improving knowledge and skills
 
 
 </li>
 </ul>
 
 Technical Claims and Escalation
 
 
 
 <ul>
 <li>
 Judge escalated issues pertaining to claims processing, provide resolution or defer to others as appropriate
 </li>
 <li>
 Provide expertise or guidance acting as a referral point for technical and/or procedural queries
 </li>
 <li>
 Demonstrate thorough understanding of Line of Business (LOB) placements, markets and internal/external procedures, including Third party Administrators (TPA's)
 </li>
 <li>
 Liaison with insurers on claims notifications, updates, information requests, queries, acknowledgements or other issues
 </li>
 <li>
 Liaison with advocates and/or client executives for specific claim related issues, or client service concerns
 </li>
 <li>
 Keep all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends
 </li>
 <li>
 Provide assistance and/or guidance in resolving issues with non-paying insurers for outstanding settlements
 </li>
 <li>
 Participate in internal and external audits as appropriate, where applicable, provide feedback &amp; recommendations for improvements
 </li>
 <li>
 Manage a portfolio of very complex or significant value claims, or client transactions.
 </li>
 <li>
 Provide guidance to &amp; manage multiple stakeholders in the management of complex claims
 </li>
 <li>
 Demonstrate an escalated degree of control with regards&rsquo; to Operational Risk exposures for significant claims
 </li>
 <li>
 Mentor, train or provide guidance to colleagues as required
 
 
 </li>
 </ul>
 
 What you need to have:
 
 
 
 <ul>
 <li>
 Diploma or university degree (or equivalent experience)
 </li>
 <li>
 Certified CII is preferred
 </li>
 <li>
 Minimum of 7-10 years&rsquo; previous insurance/loss adjusting or financial services experience
 </li>
 <li>
 Clear and concise oral and written communication skills
 </li>
 <li>
 Strong numerical skills
 </li>
 <li>
 Excellent organization skills &ndash; able to prioritize work and meet deadlines
 </li>
 <li>
 Excellent interpersonal skills &ndash; able to work within a team
 </li>
 <li>
 Comfortable and experience working with technology (solutions)
 </li>
 <li>
 Proficient in Microsoft Office tools (or equivalent) &ndash; Outlook, Word and Excel
 </li>
 <li>
 Insurance/ claims handling knowledge
 </li>
 <li>
 Relevant industry practice or Line of Business experience
 </li>
 <li>
 Insurance market, clients and claims management skills related to area of expertise
 </li>
 <li>
 Strong networking skills
 </li>
 <li>
 Strong problem-solving capabilities
 </li>
 <li>
 Ability to handle complex and difficult negotiations and influence stakeholders
 </li>
 <li>
 Ability to handle very complex and difficult negotiations and influence multiple stakeholders
 
 
 </li>
 </ul>
 
 Why join our team:
 
 
 
 <ul>
 <li>
 We help you be your best through professional development opportunities, interesting work and supportive leaders.
 </li>
 <li>
 We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
 </li>
 <li>
 Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
 
 
 </li>
 </ul>
 Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
 
 
 Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 
 
 Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
 
 
 
 R_344589
 
</div>

Zurich Insurance

<div>At Zurich North America Claims we acknowledge that work life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 
The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Atlanta, GA; Dallas, TX; or Omaha, NE. 
This position can be remote for a strong candidate with a background in General Liability Claims and Bodily Injury Claims handling experience. 
About the Role:
Zurich is currently seeking an individual interested in growing their career with our General Liability team. As a General Liability (GL) Claims Specialist, you will work with a diverse team of claims professionals. This environment will support your development as you enhance your technical skills in GL policy interpretation and coverage analysis to effectively resolve claims. 
Key Responsibilities:<ul><li>
Handle non-litigated GL claims of low to moderate exposure and complexity, such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures.</li><li>
Manage a caseload within specified authority limits from beginning to end with coaching and supervision.</li><li>
Collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide quality claims experience.</li><li>
Learn and develop knowledge of established protocols and industry best practices to ensure efficient, effective, and customer-centric claims handling.</li></ul> 
Basic Qualifications:<ul><li>
Bachelor&rsquo;s Degree and 2 or more years of experience in Claims Handling or Insurance; OR</li><li>
Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR</li><li>
Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in Claims Handling or Insurance; OR</li><li>
High School Diploma or Equivalent and 4 or more years of experience in Claims Handling or Insurance.</li></ul> 
Additional Requirements:<ul><li>
Must obtain and maintain required adjuster license(s).</li><li>
Proficiency in Microsoft Office.</li><li>
Knowledge of insurance regulations, markets, and products.</li></ul> 
Preferred Qualifications:<ul><li>
General liability claims handling experience.</li><li>
Active adjuster's license.</li><li>
Experience collaborating across work groups.</li><li>
Ability to develop and maintain strong relationships.</li><li>
Understanding of the claims adjustment process and ability to determine scope/exposure for losses.</li><li>
Knowledge of vendor utilization and litigation strategy development.</li><li>
Financial and actuarial/reserving concepts comprehension.</li><li>
Familiarity with negotiation strategies and alternative approaches.</li><li>
Strong organizational and time management skills.</li><li>
Customer service experience.</li><li>
Strong analytical, critical thinking, and problem-solving skills.</li><li>
Excellent verbal and written communication skills.</li></ul> 
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply&mdash;your unique background matters to us. 
The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%. 
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.] 
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment&mdash;so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500&reg;. 
Join us for a brighter future&mdash;for yourself and our customers. 
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. 
Zurich complies with 18 U.S. Code &sect; 1033. 
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. 
Location(s): AM - Addison, AM - Atlanta, AM - Omaha, AM - Remote Work (US) 
Remote Working: Hybrid 
Schedule: Full Time 
Employment Sponsorship Offered: No
 
 
Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID</div>

General Liability Claims Specialist I

Thomas McGee Group, A Division of Risk Strategies

<div>
 
 
 Company Description
 
 
 
 
 
 Thomas McGee Group, a division of Risk Strategies, offers tailored solutions for complex risk challenges in the areas of commercial insurance, surety, employee benefits, personal insurance, and third-party claims administration. With over 100 years of experience, the company has established itself as a leading insurance brokerage and risk management firm in the Midwest. Thomas McGee Group focuses on minimizing client risks and providing transparent, cost-effective, and sustainable risk finance programs. Dedicated to innovation, the company continuously evolves to stay ahead of client needs and industry advancements.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role located in Kansas City, MO, for a Claims Adjuster. The Claims Adjuster will be responsible for handling claims from initial reporting to resolution, analyzing insurance coverage, managing claims processes, and coordinating with relevant parties. The role involves processing property damage and other insurance claims, investigating incidents, and ensuring all claims are managed effectively and compliantly.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Proficiency in Claims Handling and Claims Management
 </li>
 <li>
 Understanding of Insurance and Insurance Claims processes
 </li>
 <li>
 Knowledge of Property Damage assessment and resolution strategies
 </li>
 <li>
 Strong analytical, organizational, and problem-solving skills
 </li>
 <li>
 Excellent communication and interpersonal skills for collaboration with clients and stakeholders
 </li>
 <li>
 Ability to work on-site in Kansas City, MO, and adapt to a dynamic work environment
 </li>
 <li>
 Prior experience in claims adjusting, insurance, or related fields is preferred
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant field or equivalent professional experience is advantageous
 </li>
 </ul>
</div>

Claims Adjuster

AAA Auto Club Enterprises

Job Summary
 
This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position requires the handling of claims of low to moderate complexities. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage evaluation, claims resolution and negotiation strategies. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines.
 
Job Duties
 
Conduct phone investigations to determine coverage and damages. Identify and obtain statements from insureds, vendors, and witnesses. Responsible for maintaining proper activities and service levels.
 
Communicate and interact with a variety of individuals, including members, insureds and claimants. Explain policy coverages, benefits, and claims process either verbally and/or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address common coverage issues.
 
Evaluate, assess, make decisions, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, loss of use, and claims technology and tool usage.
 
Coordinate with internal and external departments as required.
 
May attend and participate in legal proceedings.
 
Respond quickly to insured needs and problems.
 
Qualifications
 
Bachelors Equivalent combination of education and experience
 
1-3 years Prior claims handling experience. Required
 
4-6 years Property claims handling experience Preferred
 
Working knowledge of claims administration best practices and procedures.
 
General knowledge of fault assessment, negligence and subrogation principles desired.
 
Working knowledge of Microsoft Office suite, general computer software and claims software.
 
Moderate organization and planning recognition skills required.
 
Moderate oral and written communication skills required.
 
Moderate interpersonal skills required.
 
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
An insurance/claims adjuster license may be required for claims administration in specific states.
 
The starting pay range for this position is $25.48 – $28.03 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Property Adjuster

Job Summary
 This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of high complexity. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage and damages evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines.
 
Job Duties
 Identify and obtain statements from insureds, claimants and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels.
 
Communicate and interact with a variety of individuals, including members, insureds, claimants, and vendors, as well as coordinating with internal and external departments. Explain policy coverages, benefits, and claims process verbally and/or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address complex coverage and subrogation issues.
 
Evaluate, assess, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit.
 
Mentor and assist with the training of less experienced personnel within the Claims promotional/development guidelines and provide coaching in files.
 May attend and participate in legal proceedings. Direct and interact with in-house and outside counsel on litigated files. Provide sworn expert testimony in Courtroom or Deposition settings.
 
Prepare comprehensive formal reporting on high-profile claims to senior management.
 
Respond quickly to customer needs and problems.
 Qualifications
 Bachelors Equivalent combination of education and experience Preferred
 7-9 years Prior claims handling experience. Required
 
7-9 years Property claims administration experience. Preferred
 Working knowledge of claims administration best practices and procedures.
 
Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles required.
 
Advanced knowledge of Microsoft Office suite, general computer software and claims software.
 
Comprehensive understanding of building and vehicle repair procedures and third-party liability issues.
 
Advanced leadership skills among peers required.
 
Advanced organization and planning recognition skills required
 
Advanced oral and written communication skills required.
 
Advanced interpersonal skills required.
 Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
 
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
 
Associate in Claims - Insurance Institute of America Preferred
 An insurance/claims adjuster license may be required for claims administration in specific states.
 
Travel Requirements
 Occasional travel to off-site business meetings or conferences. (5% proficiency)
 
The starting pay range for this position is $78,200 - $104,100 annually. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify

Claims Complex Property Adjuster

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Claims Complex Property Adjuster