claims investigator

IWI Services

Job description:Job Title: Field Officer (Health Claim Investigator)Location: Jalandhar, PunjabSalary: 15k to 18k+ 6K (Travel) + InsentiveReporting to: Area Manager (Back Office)Summary of Main Responsibilities:Investigation of health and PA claims:Insured visit, Hospital Visit, Doctor visit, collect evidences of genunity of claim or evidences of fake claims. Collect past medical record from insured, hospital or any other consulting doctor.Zero time reporting with concerned area manager is compulsory for each and every case.Qualification: Graduation in any Stream, Fresher or experience in field only.Bike and android phone is compulsoryPlease share the resume at hr.iwiservices@gmail.comWhatsApp No. 79 7380 9236Job Type: Full-timePay: ₹15,000.00 - ₹18,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Field Executive

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Injury Examiner, you will be responsible to adjust complex bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.What you'll do:<ul><li>Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims.</li><li>Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.</li><li>Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates.</li><li>Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.</li><li>Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.</li><li>Serves as a resource for team members on complex claims.</li><li>Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>4 years auto claims and injury adjusting experience.</li><li>Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.</li><li>Advanced negotiation, investigation, communication, and conflict resolution skills.</li><li>Demonstrated strong time-management and decision-making skills.</li><li>Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.</li><li>Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims.</li><li>Ability to exercise sound financial judgment and discretion in handling insurance claims.</li><li>Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>2 or more years of catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality)</li><li>Experience handling UM/UIM injury claims</li><li>College Degree (Bachelor's or higher).</li><li>Insurance Designation.</li></ul>Compensation range: The salary range for this position is: $85,040 - $162,550.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Injury Examiner

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are looking for a number of SIU Investigators (mid-level) in California.This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures.This role is remote eligible. However, you must currently live in California. There may be occasional business travel.What you'll do:<ul><li>Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.</li><li>Participates in the development of fraud prevention strategies.</li><li>Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.</li><li>Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.</li><li>Makes recommendations within defined authority guidelines.</li><li>Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.</li><li>Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.</li><li>May serve as a resource team member on specific matters through demonstrated skill or training.</li><li>Assists with the delivery of fraud awareness training initiatives in a defined environment.</li><li>Handles CAT duty responsibilities as business requires.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma (GED).</li><li>2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.</li><li>Proven investigatory skills.</li><li>Experience obtaining statements from various parties to incidents, witnesses, and suspects.</li><li>Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.</li><li>Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.</li><li>Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.</li><li>Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.</li></ul>What sets you apart:<ul><li>SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.</li><li>Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $77,120 - $147,390 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

SIU Investigator P&C (Mid-Level)

Omaha National Group

<div><div>Investigations Analyst (Entry Level)</div>
<div> 
Job Description</div>
<div> 
Omaha National is seeking an Investigations Analyst to join our growing team. The right candidate is insightful and internet savvy, with the ability to research and locate information not immediately obvious to the general public. Prior workers' compensation experience is not required; we will provide the right candidate the training needed to engage in a rewarding career.</div>
<div> 
Utilizing popular search engines, social media, phone calls, and other investigative means, the Investigations Analyst gathers and delivers facts in a concise and objective manner to identify and prevent potentially fraudulent behavior. We are looking for an inquisitive, resourceful, persuasive, and detail-oriented individual who is proficient in utilizing internet-based and other investigative resources to locate a wide variety of information. This position requires strong negotiation and rapport-building skills, a high aptitude to learn complex medical and legal principles, and the ability to thrive in a challenging and fast paced role. 
 
This is one of the most important jobs in our company: it has a significant impact on our financial success as well as on the lives of many individuals. 
 
RESPONSIBILITIES:</div>
<ul><li>Use social media and other internet resources, as well as specific websites and applications, to uncover activities of injured workers that are inconsistent with their reported disability status.</li>
<li>Partner with key internal employees in areas such as Claims Legal, Medical Utilization Review, Medical Bill Review, and Medical Networks to ensure ideal outcomes.</li>
<li>Determine coverage and compensability for reported claims.</li>
<li>Set and maintain appropriate reserves.</li>
<li>Maintain compliance with regulatory deadlines, benefit calculations, state reporting, and benefit notices.</li>
<li>Achieve favorable settlements through timely identification of settlement opportunities, accurate settlement valuations, and effective negotiation practices.</li>
<li>Direct vendors such as field investigators, field nurses, and defense attorneys to positively impact outcomes.</li>
</ul><div>REQUIREMENTS:</div>
<ul><li>A keen, logical mind and a strong aptitude for analytical thinking</li>
<li>Rock-solid honesty, openness, and ethical values</li>
<li>Strong analytical skills and attention to detail.</li>
<li>The ability to verify information and identify issues and inconsistencies; a strong BS detector is a must.</li>
<li>Ability to comprehend, interpret, and apply complex legal and medical documents.</li>
<li>Strong spoken and written communication skills with the ability to effectively communicate with a broad audience of varying backgrounds, frequently conveying complicated information in a way easily understood by a layperson, with a natural strength for both investigative and persuasive communication.</li>
<li>Prior workers' compensation experience is not necessary; we will provide the training.</li>
<li>Bachelor&rsquo;s degree a plus but not required.</li>
</ul><div><div>BENEFITS: 
Omaha National provides a stable, positive work environment, competitive pay, excellent benefits, such as paid parental bonding leave, tuition reimbursement, 401K, and paid vacation and sick leave.</div></div></div><div></div>

Investigations Analyst (Entry Level)

The Graduate Recruitment Specialist Ltd. Web

Everyone has a voice and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company's success ensures they keep true to their ethos.NATURE OF BUSINESS:Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client's third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process.Company Accreditations:The Client is passionate about training within their organisation. Their employees can progress their professional qualifications and continually develop their skills within the industry.With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.Our client has split their intervention team in two due to business growth - SME (Subject Matter Experts) and normal intervention. For the SME side of the team, they are looking to bring someone into the business able to investigate circumstances around a claim. This would be for high value claims.Our client is looking to recruit a high calibre professional with excellent communication and investigative skills. You will be someone who is comfortable talking to people from all backgrounds and levels and be able to adapt accordingly. You will be looking to establish a permanent career within the team and be part of the exciting future of this organisation.As a member of this team, you will be allocated cases to investigate, dealing with a range of different clients. You will be required to investigate each case and ensure you have all the data correct, this will involve communication with the client, being able to listen and ask the right questions.If you are looking for a challenging business focused role that requires excellent attention to detail and offers variety, progression routes and training with a dynamic environment this is a role to be considered. Skills Required <ul><li>Proven client/customer focused experience in an office environment</li><li>Experience in the insurance sector</li><li>Ability to investigate and actively listen</li><li>The ability to work when required in a fast -paced environment</li><li>Emotionally intelligent</li><li>Experience dealing with customers over the telephone</li><li>Ability to work to deadlines</li><li>Personable and approachable</li><li>Ability to communicate effectively on all levels</li><li>Excellent attention to detail</li><li>IT literate and able to pick up new systems</li><li>Ability to work on own initiative and manage own workload as well as add real value to the team</li><li>Excellent progression.</li><li>Company pension which increases with time served</li><li>An industry leading maternity policy</li><li>£500 wellbeing payment at annual review</li><li>Loyalty bonus at milestone years</li><li>Support to continue training and paid for professional qualifications</li><li>Access to a Rising Stars programme and equal support for mental and physical wellbeing.</li></ul>HOURS OF WORK: 8.45 - 5.00pm Monday to Friday with a break for lunchHOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.Please complete the below web submission form and a consultant will be in touch soon.

Subject Matter Expert - Claims

Adams County Colorado

<div><div><div><h2 class="jobSectionHeader">What Success Looks Like In This Job</h2></div> 
<div> 
 
The 17th Judicial District Attorney&rsquo;s Office is committed to seeking and pursuing justice on behalf of victims of crime through the fair and ethical prosecution of those who commit offenses in our community. With a focus on education, treatment, and a reduction in recidivism, the District Attorney&rsquo;s Office will also work vigorously to reform the criminal justice system to better serve those who live and work in Adams and Broomfield Counties. 
BRIEF DESCRIPTION OF POSITION:
The District Attorney&rsquo;s Office seeks a Senior Auto Theft Investigator to advance the mission of the DA&rsquo;s Office. A Senior Auto Theft Investigator performs a variety of semi-complex and complex investigations of felony and misdemeanor crimes associated to auto theft, for the Office of the District Attorney. This position is grant-funded through a partnership with the Colorado District Attorney&rsquo;s Council and will focus exclusively on the investigation and prosecution of cases involving motor vehicle theft, organized criminal acts related to auto theft, and other associated violent crimes across several judicial districts.
The grant funding for this position is extended through June 2026, with the opportunity for further annual extension through June 2028.</div>
<div><h2 class="jobSectionHeader">Examples of Duties for Success</h2></div>
<div><ul><li>A Senior Auto Theft Investigator must have a minimum of five (5) years of investigative experience handling complex case investigations and a minimum of ten (10) years prior law enforcement experience. The investigative experience can be within the District Attorney&rsquo;s Office or can be prior law enforcement experience as a detective or investigator at a law enforcement agency.</li><li>
A Senior Auto Theft Investigator must possess comprehensive knowledge of civil and criminal law, law enforcement principles, procedures, techniques, statutes, and ordinances applicable in the State of Colorado. This includes updates to statutes, legislative changes, and changes to procedures for criminal case filings.</li><li>
A Senior Auto Theft Investigator must have significant experience investigating, preparing and filing complex criminal cases and must possess the ability and skillset to investigate and file a criminal case, as well as extensive knowledge of motor vehicle theft statutes, organized criminal acts, and crimes often associated to motor vehicle theft.</li><li>
A Senior Auto Theft Investigator must possess extensive investigative competence, skills and abilities to provide advanced, high-level investigation into already filed criminal cases, enhancing and strengthening these cases for prosecution.</li><li>
A Senior Auto Theft Investigator must have comprehensive experience authoring search warrants, production of records requests, and other affidavits associated with investigations. A Senior Auto Theft Investigator must have the experience and ability to find the gaps in an investigation and author the appropriate court documents to enhance said investigation where others might fall short.</li><li>
A Senior Auto Theft Investigator must have significant experience interviewing victims and witnesses and the skill set to conduct such interviews as well as the ability to build rapport and show empathy to victims and witnesses. A Senior Auto Theft Investigator must have the skillset to author the appropriate reports detailing the information obtained in interviews in a timely manner. Interviews of witnesses and / or victims involved in complex crime requires training and experience in the best approach or current practices. The reports authored should reflect this unique skillset and high-level ability.</li><li>
A Senior Auto Theft Investigator must have a strong work ethic and a track record of handling a high volume of labor-intensive cases in a competent and professional manner.</li><li>
A Senior Auto Theft Investigator must have the ability to establish and maintain effective working relationships with supervisors, colleagues, attorneys, witnesses, and victims. This also extends to relationships with law enforcement agencies, patrol officers, supervisors, detectives, and command staff.</li><li>
A Senior Auto Theft Investigator must have the experience and skill set to serve as a lead investigator for an investigation where a law enforcement agency is lacking the resources or experience to conduct a detailed, quality, thorough investigation.</li><li>
A Senior Auto Theft Investigator must be able to create and conduct presentations for various senior level executives and command staff outlining the progress and information gathered in investigations.</li><li>
A Senior Auto Theft Investigator must have a demonstrated level of knowledge, competence, and work product that speaks to their ability to perform at a high level and manage complex investigations.</li><li>
A Senior Auto Theft Investigator must have a demonstrated commitment to victims of crime and a track record of supporting victims with empathy and integrity.</li></ul>
To be successful, our candidate should have the following knowledge, skill, and abilities: 
<ul><li>
A Senior Auto Theft Investigator is someone who reliably goes &ldquo;above and beyond&rdquo; in their service to this office. A Senior Auto Theft Investigator is someone who consistently takes initiative to make the office better, to help others, and to serve the community.</li>
A Senior Auto Theft Investigator will have demonstrated during his or her years of service a keen understanding that this is a profession, not just a job <li>-that there is much more to the position then just handling the assigned cases. This is an individual who sees a need and responds to it &ndash; for example, anticipating that a unit will need coverage and handling it, volunteering to assist on a case or help another staff member, or otherwise making him or herself available to make sure that the office runs smoothly, outside of commonly assigned tasks.</li><li>
A Senior Auto Theft Investigator is someone who models professionalism, respect, integrity and innovation with the goal of assisting others, supporting others, and furthering the role of the investigator and the partnership with the attorneys and law enforcement agencies.</li><li>
A Senior Auto Theft Investigator provides support and guidance to other investigators and support staff regarding this profession and the common goal of successful prosecution.</li><li>
A Senior Auto Theft Investigator must consistently demonstrate the principles of integrity, ethics, empathy and professionalism both in how they conduct investigations and interact with the community, and other law enforcement professionals.</li><li>
A Senior Auto Theft Investigator is someone who consistently reaches out to not only those within the Investigations Unit but support staff, paralegals, victim advocates and others outside the unit and treats all staff with dignity and respect.</li><li>
A Senior Auto Theft Investigator must have a reputation for honesty and integrity with colleagues, as well as law enforcement professionals, and the community.</li><li>
A Senior Auto Theft Investigator is someone who subscribes to the office mission to &ldquo;do the right thing&rdquo; in all cases, support a victim centered approach to investigations, and strive to assist the attorneys in putting the best case forward in court.</li><li>
A Senior Auto Theft Investigator is committed to elevating and enhancing the District Attorney&rsquo;s Office in the community we serve.</li><li>
A Senior Auto Theft Investigator advances the priorities of the District Attorney and the mission of the office by representing the DA&rsquo;s Office outside the course of business.</li></ul></div>
<div><h2 class="jobSectionHeader">Qualifications for Success</h2></div>
<div><ul><li>Must possess a valid Colorado Driver's License, Certification as a Colorado Peace Officer and minimally qualified as a marksman to established unit standards.</li><li>
State law requires a physical examination and a psychological evaluation of an applicant be completed before an applicant may be appointed.</li><li>
Ability to read, write and/or speak Spanish is desirable.</li></ul>
Physical requirement and work environment:<ul><li>
Work is generally confined to an office environment or the field. Certain aspects of investigations may subject investigators to extended working hours and potentially hazardous situations. Investigators may be &ldquo;on call&rdquo; and are subject to responding to dynamic and potentially dangerous situations at any hour. This position requires standing, stooping, sitting, bending, twisting and lifting up to 50 pounds.</li><li>
This investigator will work for the District Attorney in the 17th Judicial District, but will also work with the Offices of the District Attorney for the 13th Judicial District (Logan, Morgan, Phillips, Sedwick, Washington, Yuma, and Kit Carson Counties), the 19th Judicial District (Weld County), and the 8th Judicial District (Larimer and Jackson Counties), and the 14th Judicial District (Grand, Moffat, and Route Counties).</li><li>
May travel throughout the region of the various judicial districts described above to investigate and prosecute cases involving auto theft.</li><li>
A portion of the grant funding requires training to law enforcement and prosecutors on legal standards, practices, and strategies related to the investigation and prosecution of auto theft, as well as stay updated on current laws and court rulings that may impact auto theft prosecution.</li><li>
Further duties include establishing, as necessary, the location of persons to be served through standardized procedures. Provides, on an as-needed basis, the transportation of witnesses to court appearances and in-office interviews.</li></ul></div> 

<div><h2 class="jobSectionHeader">More Qualifications for Success</h2></div>
<div>To be considered for this position, a cover letter and resume MUST be attached to the application.
 
 
NOTE: This is a project-designated, grant funded position with an end date of 06/30/2026 that includes a provisional extension through 06/30/2028, available to be renewed on an annual basis, contingent upon available funding from Legislative appropriation each year with no guarantee of approval year to year. This position is expected to work 40 hours/week. Positions funded by external grants are subject to the availability of grant funds and may be subject to termination at the end of this grant period. Positions funded by external grants will be reviewed by the District Attorney's Office for viability in the absence of grant funds. This position does not qualify for retirement benefits.</div>
</div><div></div><div><div>Adams County and the 17th Judicial District Attorney's Office complies with Colorado&rsquo;s Job Application Fairness Act (&ldquo;JAFA&rdquo;). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant&rsquo;s age, date of birth, or dates or attendance or graduation.</div></div></div>

Sr. Investigator - Auto Theft

Department Of Family And Protective Services

Brief Job Description:If interested, please apply directly to the posting on the agency website below:APS Investigator Specialist Job Details | TX-HHSC-DSHS-DFPSAn APS Investigator Specialist protects the elderly and adults with disabilities who are unable to protect themselves. An APS Investigator Specialist has a very challenging job that can be stressful at times &ndash;but there are few occupations that offer more opportunities to learn new things about families, your community and yourself.Newly hired employees holding a Bachelor's or Master's Degree in Social Work also qualify for an automatic starting salary increase of 3.4% or 6.8%, respectively.HELP US MAKE A DIFFERENCE:To explore more of what Adult Protective Services Investigators do, click here.For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.Essential Job Functions (EJFs):&middot; Investigates reports of abuse, neglect or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and other to gather social, functional, physical and mental- emotional information for evaluation.&middot; Provides services after normal working hours and on weekends to maintain 24 hour coverage, including receiving reports of alleged abuse, neglect or exploitation.&middot; Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing on-going services.&middot; Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case.&middot; Makes presentations and participates in community awareness and related activities to inform the public about the program.&middot; Prepares routine, statistical, and special reports for management.&middot; Serves in lead capacity in absence of supervisor.&middot; Performs other duties as assigned and required to maintain unit operations.&middot; Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.&middot; Attends work regularly in accordance with agency leave policy.Knowledge, Skills and Abilities (KSAs):&middot; Knowledge of agency policies, procedures, and standards.&middot; Knowledge of Texas laws relating to adult protective services.&middot; Knowledge of gerontology and the dynamics of the aging process.&middot; Knowledge of special problems of the aged and disabled.&middot; Knowledge of crisis intervention techniques and skills.&middot; Knowledge of differing cultures/ethnic groups and values.&middot; Skill in establishing and maintaining effective working relationships.&middot; Skill in effective verbal and written communication.&middot; Ability to work effectively with difficult abuse/neglect complaints.&middot; Ability to empathize and provide encouragement to disabled adults and the elderly and to help them meet particular needs and alleviate problems.&middot; Ability to operate a personal computer and various software packages.&middot; Ability to operate standard office equipment including fax and copy machines.&middot; Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions.&middot; Ability to be on call in order to receive reports of abuse, neglect, and exploitation.&middot; Ability to work with violent and dangerous individuals.Registrations, Licensure Requirements or Certifications:This position requires use of the applicant's personal motor vehicle to complete job functions.Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license.Initial Screening Criteria:Adult Protective Services Investigator Specialist I: An accredited Bachelor&rsquo;s degree OR accredited Associate&rsquo;s degree OR more than 60 accredited college credit hours.Adult Protective Services Investigator Specialist II: Employed as an Adult Protective Services Investigator Specialist I for 9 months AND have received Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services.Adult Protective Services Investigator Specialist III: Employed as an Adult Protective Services Investigator Specialist II for 9 months AND have received Advanced Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services.Adult Protective Services Investigator IV: Employed as an Adult Protective Services Investigator III for 24 months AND have received Senior Advanced Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator IV in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator IV in Texas Department of Family and Protective Services.Additional Information:This position may be filled at any level from an APS Specialist I to APS Specialist IV. Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.PHYSICAL REQUIREMENTS:These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.Physical Activities: He/she is frequently asked to stand, hear, and talk; he/she is occasionally asked to climb.Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.The APS Professional Education Program reimburses eligible staff for the cost of tuition and fees up to $10,500 per fiscal year. An applicant must be an APS employee and must have one year of full-time continuous APS employment before the date of the application is due. To be eligible, you must be enrolled in a bachelor&rsquo;s or master&rsquo;s program that is relevant to APS work and any position within APS can apply.Business-related travel is reimbursed at the state-approved mileage rate and according to DFPS policy.APS Investigator Specialists are mobile caseworkers. Mobile casework is not the same as working from home. APS Investigator Specialists spend the majority of their workday &ldquo;in the field&rdquo; conducting home visits to interview clients and alleged perpetrators. Although each workday may begin and end at home, APS Investigator Specialists are expected to be in the field making visits and engaging the community every day.Job Type: Full-timePay: $3,816.65 per monthBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Loan forgiveness</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

APS Investigator Specialist

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