claims manager

Acentra Health

<div>Company Overview:
<div>
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.</div><div></div><div><br>
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes &ndash; making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.</div>
Job Summary and Responsibilities:
<p>
The Claims Manager will lead in managing the billing process for medical services, coordinate with external partners to ensure accurate claims processing, and improve efficiency through data analysis, which will contribute to providing effective healthcare services to our patients.</p><br>
<p></p><ul><li>
Managing, directing, monitoring, and providing leadership to direct reports.</li><li>
Manage activities, workflow, and performance within the department to account objectives, and service levels.</li><li>
Maintains knowledge of Medicaid and Medicare policies, and procedures pertinent to department or Agency activities.</li><li>
Identifies processing or administrative policies and procedures needed or recommend changes as required.</li><li>
Manage Service Level Agreements (SLAs), for a claims processing areas which include, medical bill intake, Authorizations, and Provider Enrollment services.</li><li>
Maintains close liaison with other departments on matters pertaining to areas of responsibility.</li><li>
Establish and monitor production goals, communicating results to the team, and identifying and managing underperformance as needed.</li><li>
Coordinates claim and recovery activities with other departments as necessary.</li><li>
Responsible for resolution of escalated issues in the day-to-day operations of the department.</li><li>
Projects and trends future workload volumes and staffing requirements within the department.</li><li>
Responsible for the selection, training, counseling, and salary administration of direct subordinates. Recognizes and rewards assigned employee.</li><li>
Responsible for forming developmental plans for employees and performing all reviews.</li><li>
Review and evaluate all Claims Operations functions routinely, ensuring uniform and documented processes and management strategies are in place.</li><li>
Develop succession plans for all areas of responsibility.</li><li>
Must comply with corporate compliance programs and be able to maintain confidentiality.</li><li>
Must comply with and implement corporate information security policies, standards, and guidelines relative to access control.</li><li>
Collaborate with the Operations Manager to develop and maintain staff schedules, ensuring contract requirements are met.</li><li>
Conduct training sessions for team members.</li><li>
Perform regular team member reviews.</li><li>
Assist in setting and monitoring production goals, communicating results to the team, and informing the GM of any underperformance.</li><li>
Process claims as necessary to support production goals.</li><li>
Review and evaluate all Claims Operations functions, ensuring uniform and documented processes and management strategies are in place</li><li>
Provide guidance to Claims Team members on day-to-day operations and recommend changes in strategies, plans, and policies</li><li>
Coordinate all Claims units to ensure the most current versions of the claims system and supporting systems are in use</li><li>
Oversee claim production, ensuring the company meets both quantity and quality standards</li><li>
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.</li></ul>
Qualifications:
<div><b>
Required Qualifications/Experience:</b></div><div></div><p><br>
Either:</p><ul><li>
BS/BA degre</li><li>
Five (5) years in project/program management, enterprise account level management, or other similar customer facing role consulting on or delivering technical products or services related to medical bill processing or similar environment.</li><li>
Three (3) years of that experience in a project/program management leadership role, consulting on or delivering technical products or services related to medical bill processing or similar environment (may overlap with other experience)</li><li>
Proven experience running or coordinating projects or programs which include planning work, tracking progress, managing projects, or overseeing accounts in a healthcare-related or billing-related environment.</li><li>
Proven experience running or coordinating projects or programs which include planning work, tracking progress, managing projects, or overseeing accounts in a healthcare-related or billing-related environment.</li><li>
Must be willing and able to pass a Federal Background Check</li></ul><p></p><p><br>
OR:</p><br>
<div></div><ul><li>
A High School or GED equivalent diploma:</li><li>
Eight (8) years in project/program management, enterprise account level management, or other similar customer facing role consulting on or delivering technical products or services related to medical bill processing or similar environment. Five (5) years of that experience in a project/program management leadership role, consulting on or delivering technical products or services related to medical bill processing or similar environment (may overlap with other experience)</li><li>
Proven experience running or coordinating projects or programs which include planning work, tracking progress, managing projects, or overseeing accounts in a healthcare-related or billing-related environment.</li><li>
Must be willing and able to pass a Federal Background Check</li></ul><p></p><p><br>
This is a hybrid role that requires working onsite at our Tallahassee FL office as needed.</p><div></div><div><b><br>
Preferred Qualifications/Experience:</b></div><br>
<div></div><ul><li>
A Project Management Professional (PMP) Certification is desired</li></ul><div></div><div><b><br>
Why us?</b></div><div></div><div><br>
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.</div><div></div><div><b><br>
We do this through our people.</b></div><div></div><div><br>
You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.</div><div></div><div><b><br>
Benefits</b></div><div></div><div><br>
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.</div><div></div><div><b><br>
Experience in Lieu of Degree</b></div><div></div><div><br>
For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.</div><div></div><div><b><br>
Compensation</b></div><div></div><div><br>
The pay range for this position is listed below.</div><div></div><div><br>
&ldquo;Based on our compensation philosophy, an applicant&rsquo;s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.&rdquo;</div><div></div><div><b><br>
Thank You!</b></div><div></div><div><br>
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!</div><div></div><div><br>
~ The Acentra Health Talent Acquisition Team</div><div></div><div><br>
Visit us at https://careers.acentra.com/jobs</div><div></div><div><b><br>
EEO AA M/F/Vet/Disability</b></div><div></div><div><br>
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.</div>
Pay Range: USD $98,960.00 - USD $108,960.00 /Yr.</div>

Claims, Manager

City of El Paso

<div><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div>
<p></p><div><div><b>MOS Codes: None</b></div><div></div><div><br>
Education and Experience: Bachelor&rsquo;s Degree or higher in Business or Public Administration, Finance, Risk Management, Insurance, or a related field, and four (4) years of professional experience administering workers&rsquo; compensation, property and casualty insurance claims, self-insurance, or captive insurance programs, including two (2) years of supervisory experience.</div><div></div><div><br>
Licenses and Certificates: Valid Texas Class &quot;C&quot; Driver's License or equivalent from another state by time of appointment. Workers&rsquo; Compensation Adjustor&rsquo;s license is required within one (1) year of appointment. Property &amp; Casualty Adjuster License required within one (1) year of appointment. Associate in Risk Management from the Insurance Institute of America and/or Certified Claims Examiner Certification from the State of Texas is preferred.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>General Purpose</b></h2></div>
<p></p><div><div>Under the direction, manages the City of El Paso insurance programs including workers&rsquo; compensation, property/casualty, and subrogation/recovery claims.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Typical Duties</b></h2></div>
<p></p><div><div>Identify, assess, and mitigate risks associated with human, physical, and liability claims. Involves: Administer and coordinate claims processing and implement strategies to prevent, control, and/or transfer risks through claims management processes and procedures, self-insurance, commercial insurance, and /or other financial instruments. Coordinate with internal business partners to establish a framework and methodology to mitigate reported incurred and/or incurred but not yet reported losses. Manage all claims, with varying degrees of complexity, to full and successful resolution.</div><div></div><div><br>
Manage and administer non-tort claims and seek recovery of damages. Involves: Administer medical/case management, claims strategy, negotiation, and adjudication of claims within the level of authority. Initiate and monitor claims investigations, and accept or deny claims. Monitor and ensure the accuracy of claims financial data maintained in the Risk Management Information System (RMIS). Set financial reserves for claims and conduct periodic internal reserve audits. Represent the City of El Paso at settlement conferences, hearings, arbitrations, mediations, and trials. Negotiate settlements on behalf of the City within the limits of authority. Administer the return-to-work/transitional duty program for injured workers. Manage third-party administrator processes on workers&rsquo; compensation claims. Provide all tort notices to the City Attorney&rsquo;s Office upon receipt.</div><div></div><div><br>
Claims administration: Involves: Establishing processes, policy, and priorities, developing and implementing procedures on claims processing and maintenance of claims data, program integrity, and controls. Conduct periodic claims reviews and management meetings with departments, third-party claims examiners/adjusters, and City Attorney&rsquo;s Office. Advise supervisor on annual claims program budget needs. Communicate claims management philosophy, case strategy, and financial implications to management. Review and finalize workers&rsquo; compensation regulatory reports and ensure compliance with reporting requirements. Maintain current knowledge of changes to workers&rsquo; compensation, property/casualty, and subrogation/recovery statutes, and act as an in-house resource for departments. Provide education and training to employees on claims matters, especially workers&rsquo; compensation response and policies/procedures. Manage and coordinate recoverable claims to successfully subrogate and facilitate insurance recoveries. Assist with Total-Cost-of-Risk analysis, insurance, and self-insured cost forecasting, and data analysis including reviewing and providing input on data trends and variances. Serve on special project teams and assignments.</div><div></div><div><br>
Supervise assigned staff. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors' appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants. Recommend hiring, discipline, termination, promotion, or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>General Information</b></h2></div><p></p><div><p><br>
<br>
<b>Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.</b></p><p><b>
Note: This is a new advertisement for Claims Manager. You must apply if you are still interested in this position.</b></p><p><b>
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.</b></p><p><b><br>
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.</b><br>
<br>
<b>Per CSC Rules &amp; Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.</b><br>
<br>
Note: Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) <b>prior</b> to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.<br>
<br>
A r&eacute;sum&eacute; and/or other documents will not be accepted in lieu of a completed application. Comments such as &ldquo;See r&eacute;sum&eacute;&rdquo; are not acceptable and will result in the application being considered incomplete.<br>
<br>
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application&rsquo;s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.</p><p>
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your r&eacute;sum&eacute; will eliminate you from consideration for the position.</p></div></div></div><p></p>

Claims Manager

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p><b>The Role</b></p>
<p>
Position is fully dedicated to a Willis client who has major construction projects in Clay, NY.</p>
<p>
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.</p>
<p>
Primary Responsibilities</p>
<ul><li>Manage and direct Workers&rsquo; Compensation (WC) claims for large‑scale construction projects in New York</li></ul>
<ul><li>Coordinate OCIP WC claims program including appropriate First Notice of Loss, adjuster assignment, etc.</li></ul>
<ul><li>Collaborate with carriers, TPAs, and stakeholders.</li></ul>
<ul><li>Participate in claim reviews and strategy calls.</li></ul>
<ul><li>Review loss reports and support reserve/settlement analysis.</li></ul>
<ul><li>Coordinate claim management resources such as Nurse Case Management, Defense Counsel, and on-site medical.</li></ul>
<ul><li>Escalate complex or disputed claims through appropriate channels to ensure line-of-sight amongst stakeholders</li></ul>
</div>
<h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>The Requirements</b></p>
<ul><li>WC claims experience in New York.</li></ul>
<ul><li>30 days in Clay, NY for training; quarterly site visits to Clay.</li></ul>
<ul><li>
Strong claims knowledge and analytical ability.</li></ul>
<ul><li>Effective communicator and collaborator.</li></ul>
<p>
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.</p><br>
<p><b>
Compensation and Benefits</b></p>
<p>
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).</p><br>
<p></p>
<p><b>
Compensation</b></p>
<p>
The base salary compensation range being offered for this role is $100,000.00-$125,000.00 USD annually.</p><br>
<p></p>
<p>
This role is also eligible for an annual short-term incentive bonus.</p><br>
<p></p>
<p><b>
Company Benefits</b></p>
<p>
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</p><br>
<p></p>
<ul>
<li><b>Health and Welfare Benefits:</b> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li><b>Leave Benefits:</b> Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)</li>
<li><b>Retirement Benefits:</b> Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans&rsquo; eligibility requirements.</li></ul><br>
<p></p>
<p>
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.</p>
<p>
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a &rdquo;hybrid&rdquo; style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and &ldquo;hybrid&rdquo; is not a one-size-fits-all solution.</p><br>
<p></p>
<p>
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</p><br>
<p></p>
<p><b>
EOE, including disability/vets</b></p></div></div>

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p><b>The Role</b></p>
<p>
Position is fully dedicated to a Willis client who has major construction projects in Boise, ID</p>
<p>
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.</p>
<p>
Primary Responsibilities</p>
<ul><li>Manage and direct Workers&rsquo; Compensation (WC) claims for large‑scale construction projects in Idaho.</li></ul>
<ul><li>Coordinate OCIP WC claims program including appropriate First Notice of Loss, adjuster assignment, etc.</li></ul>
<ul><li>Collaborate with carriers, TPAs, and other stakeholders.</li></ul>
<ul><li>Participate in claim reviews and strategy calls.</li></ul>
<ul><li>Review loss reports and support reserve/settlement analysis.</li></ul>
<ul><li>Coordinate claim management resources such as Nurse Case Management, Defense Counsel, and on-site medical.</li></ul>
<ul><li>Escalate complex or disputed claims through appropriate channels to ensure line-of-sight amongst stakeholders</li></ul>
</div>
<h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>The Requirements</b></p>
<ul><li>WC claims experience in Idaho.</li></ul>
<ul><li>30 days in Boise, ID for training; quarterly site visits to Boise.</li></ul>
<ul><li>Strong claims knowledge and analytical ability.</li></ul>
<ul><li>Familiarity with Construction claim programs.</li></ul>
<ul><li>Effective communicator and collaborator.</li></ul>
<p>
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.</p><br>
<p></p>
<p><b>
Compensation and Benefits</b></p>
<p>
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).</p><br>
<p></p>
<p><b>
Compensation</b></p>
<p>
The base salary compensation range being offered for this role is $100,000.00-$125, 000.00 USD annually.</p><br>
<p></p>
<p>
This role is also eligible for an annual short-term incentive bonus.</p><br>
<p></p>
<p><b>
Company Benefits</b></p>
<p>
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</p><br>
<p></p>
<ul>
<li><b>Health and Welfare Benefits:</b> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li><b>Leave Benefits:</b> Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)</li>
<li><b>Retirement Benefits:</b> Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans&rsquo; eligibility requirements.</li></ul><br>
<p></p>
<p>
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.</p>
<p>
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a &rdquo;hybrid&rdquo; style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and &ldquo;hybrid&rdquo; is not a one-size-fits-all solution.</p><br>
<p></p>
<p>
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</p><br>
<p></p>
<p><b>
EOE, including disability/vets</b></p></div></div>

Assurant

<div><p>We&rsquo;re seeking a <b>dynamic, transformational leader </b>to join our P&amp;C Claims team. As the <b>Manager </b>, you&rsquo;ll oversee a team of skilled adjusters, driving operational excellence while fostering a culture of growth, collaboration, and innovation. This role is perfect for a strategic thinker who thrives on developing talent, improving processes, and delivering exceptional customer experiences.
</p><p><b>What You&rsquo;ll Do:
</b></p><ul><li><b>Lead &amp; Inspire: </b>Hire, mentor, and develop a high-performing team of property and casualty claims adjusters.
</li><li><b>Drive Performance: </b>Set clear productivity standards, monitor quality, and implement continuous improvement initiatives.
</li><li><b>Transform Processes: </b>Partner with leadership to define short- and long-term goals, streamline workflows, and elevate service delivery.
</li><li><b>Coach &amp; Develop: </b>Provide ongoing feedback, training, and career development opportunities to help employees succeed.
</li><li><b>Ensure Excellence: </b>Oversee complex claim settlements, legal reviews, and escalated customer issues with precision and care.
</li><li><b>Collaborate: </b>Build strong relationships with internal teams, clients, and third-party administrators to ensure seamless communication and superior results.
</li></ul><p><b>What You Bring:
</b></p><ul><li>Bachelor&rsquo;s degree or equivalent experience
</li><li><b>3+ years </b>in residential property damage claims within a P&amp;C environment
</li><li><b>2+ years </b>in a leadership/people manager role with proven success in coaching and team development
</li><li>Strong knowledge of <b>Xactimate </b>and <b>virtual inspections
</b></li><li><b>P&amp;C Adjuster license required
</b></li><li>Ability to lead change, think creatively, and deliver results in a fast-paced environment
</li><li>Bilingual skills a plus
</li></ul><p>#LIRemote<br>
</p><br>
<p>If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.</p>
<p>
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.</p>
<p><b>
Helping People Thrive in a Connected World</b><br>
Connect with us. Bring us your best work and your brightest ideas. And we&rsquo;ll bring you a place where you can thrive. Learn more at jobs.assurant.com.</p>
<p><b>
What&rsquo;s the culture like at Assurant?</b><br>
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America&rsquo;s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.</p>
<p><b>
Company Overview</b><br>
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world&rsquo;s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.</p>
<p><b>
Equal Opportunity Statement</b><br>
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.</p>
<p><b>
Job Scam Alert</b><br>
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.</p></div>

Property Claims Manager

HDVI

<div><div><b>What we do</b></div><div>
High Definition Vehicle Insurance (HDVI): Technology meets Insurance. HDVI brings telematics, software and data together with commercial trucking insurance, taking transportation insurance and fleet risk management to the next level. Our platform arms fleets with an end-to-end solution that empowers them to save money, mitigate risk, and increase operational efficiencies. Our customers are small to midsize truck fleet operators who benefit from dynamic and transparent pricing &ndash; automatically reducing their premiums for safer driving. Leveraging a best-in-class partner ecosystem, HDVI combines magnitude and stability with innovation to revolutionize the commercial trucking insurance space.</div><div>
</div><div><b>
Why work here</b></div><div>
HDVI is building the industry defining commercial auto insurance company for the next 100 years. The $50 billion commercial auto industry hasn&rsquo;t seen real innovation for decades and is broken in a number of ways, creating a significant opportunity for HDVI. HDVI is co-founded by a former Esurance co-founder, and has a senior management team with experience building innovative insurance and logistics companies from zero to $1B+ enterprises, and deep expertise in trucking insurance. HDVI is well-funded by leading logistics and mobility-focused venture capital firms and strategic investors including Munich Re, Daimler Trucks and Qualcomm. The HDVI Team is values-driven, data-driven, ambitious, and collaboratively minded with a diverse background of experiences and skills in the insurance and logistics industries. We like challenges and building solutions that improve the quality of life for our customers. We offer generous benefits, including employee stock options, health, dental, vision, 401k, flexible work environment, and unlimited PTO.</div><div></div><div><p><b><br>
About the Role</b></p>
<p>
As our Physical Damage Claims Manager, you will lead HDVI&rsquo;s internal claims team where you will provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file reviews. HDVI offers a remote work environment that is designed to support flexibility.</p>
</div>
<h3 class="jobSectionHeader"><b>What You'll Do</b></h3><div>
<ul>
<li><p>Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned</p>
</li>
<li><p>Participate in regular claims reviews with both internal and external customers</p>
</li>
<li><p>Participate in the building of a best in class claims operation</p>
</li>
<li><p>Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers</p>
</li>
<li><p>Develop and execute a strategic file management plan that achieves optimal file resolution and business results</p>
</li>
<li><p>Review new notices, ensuring claims are assigned to staff with appropriate skill sets</p>
</li>
<li><p>Conduct quality file reviews per HDVI&rsquo;s Best Practices guidelines</p>
</li>
<li><p>Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim files</p>
</li>
<li><p>Implement strategies and initiatives to improve file quality, customer service and manage costs</p>
</li>
<li><p>Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues</p>
</li>
<li><p>Identifying training needs to meet job standards, goals and company policies and procedures</p>
</li>
<li><p>Analyzing coverage, policy interpretation, and giving direction as needed</p>
</li>
<li><p>Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution</p>
</li>
<li><p>Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses</p>
</li>
<li><p>Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement</p>
</li>
<li><p>Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters</p>
</li>
<li><p>Other tasks as assigned by the Claims Director</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>What You Have</b></h3><div>
<ul>
<li><p>5+ years Property &amp; Casualty claims management experience</p>
</li>
<li><p>5+ years experience with handling complex Commercial Auto claims; Trucking preferred</p>
</li>
<li><p>Experience handling Pre-litigation claims</p>
</li>
<li><p>Ability to lead and empower a hard-working team</p>
</li>
<li><p>Extensive experience across all technical areas of Commercial Auto inclusive of but not limited to Physical Damage, Auto Liability, First Party Medical / Personal Injury Protection, Motor Truck Cargo and Truckers General Liability</p>
</li>
<li><p>Extensive experience with analyzing, determining and applying Coverage for Commercial Trucking claims</p>
</li>
<li><p>Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving Commercial Auto exposures</p>
</li>
<li><p>Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization</p>
</li>
<li><p>Experience with large Fleets (250+) with self-insured retentions and/or large deductibles</p>
</li>
<li><p>Thorough understanding of laws, principles of coverage, liability and insurance industry in general</p>
</li>
<li><p>Strong leadership skills, time management, organizational and problem solving skills</p>
</li>
<li><p>Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Skills</b></h3><div>
<ul>
<li><p>Active P&amp;C Adjusters License - strongly preferred</p>
</li>
<li><p>Strong analytical, critical thinking, and problem-solving skills</p>
</li>
<li><p>Proficiency in Google Suite, Microsoft Office and Adobe Acrobat</p>
</li>
<li><p>Experience with self-insured retention (SIR), large deductibles and claims involving Independent Owner Operators (IOO)</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Benefits</b></h3><div>
<ul>
<li><p>Competitive salary &amp; stock options - we want our success to be yours too</p>
</li>
<li><p>Unlimited PTO with 11 paid holidays each year</p>
</li>
<li><p>Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&amp;D to support you and your well-being</p>
</li>
<li><p>FSA / HSA programs</p>
</li>
<li><p>401(k) retirement plan with company match contribution</p>
</li>
<li><p>Inclusive Parental Leave policy that supports all parents</p>
</li>
<li><p>Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions</p>
</li>
<li><p>Birthday meal reimbursement, because celebrating our employees is part of our company culture</p>
</li>
<li><p>A remote-friendly environment with the opportunity to participate in periodic in-person team offsites</p>
</li>
</ul></div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Physical Damage Claims Manager

<div><div><p><b>Construction Claims Manager/Consultant</b></p>
 - (192001)</div><div><div><p>
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?</p><p>
We believe transportation is more than movement, it&rsquo;s the foundation of connected, thriving communities. As part of HDR&rsquo;s Transportation Business Group, you&rsquo;ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or pioneering next-generation transportation solutions, your contributions will help define the future of mobility. This isn&rsquo;t just a job, it&rsquo;s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all employee-owners at HDR, which is the foundation of our collaborative culture that connects employees around the world.<br>
<br>
Watch Our Story:' https://www.hdrinc.com/our-story'<br>
<br>
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.</p><p></p><div><div><br>
In the role of Construction Claims Manager/Consultant, we'll count on you to:<br>
</div><div><ul><li>
Sit full-time at our client's office supporting the local transit initiatives.</li><li>
Manage the local rail program's construction claims program under the supervision of the Director of Construction Claims, Utility and Third Party.</li><li>
Responsible for claims avoidance, identification of potential claims, intake, evaluation strategy, documentation monitoring, mitigations, resolution, and litigation.</li><li>
Advise client's project management team regarding claims prevention, defense, and resolution.</li><li>
Draft correspondence and other documents to support client's claims position with respect to claims asserted either by the contractor or client.</li><li>
Manage construction management contracts which are utilized for escalated issues, including cost and schedule analysis, in-depth review of cost items, and preparation for mediation or court proceedings.</li><li>
Interface with experts to assist with complex and technical issues, including schedule program delays, economic damages, and time impact.</li><li>
Oversee and manage claims submitted to alternative dispute resolution proceedings.</li><li><p>
Assist the Contracting Officer with requests for a final written determination and other claims support.</p></li><br>
<p></p><li>
Perform other duties as needed</li></ul></div></div></div></div><p></p><div><div><div><div><b><br>
Required Qualifications
</b><br>
</div><div><ul><li>Bachelor's degree in related field
</li><li>A minimum of 5 years related experience
</li><li>Efficient use of the internet and other electronic and hard copy media for research
</li><li>Strong Microsoft PowerPoint, Word, Project and Visio skills
</li><li>Expert Microsoft Access and Excel skills
</li><li>Strong analytical skills with the ability to compile and present summary level information
</li><li>Ability to obtain, cleanse, merge and analyze data from multiple sources
</li><li>Excellent interpersonal skills and strong relationship, organizational and follow-up skills
</li><li>Self-starter with proven track record of accomplishments
</li>An attitude and commitment to being an active participant of our employee-owned culture is a must<br>
<li>
</li></ul><br>
</div></div><p><b>What We Believe</b><br>
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.<br>
<br>
<b>Our Commitment</b><br>
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.<br>
<br>
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.</p></div><p>
We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) {Honolulu, HI}: $112,529 - $184,868</p></div><p></p><div><b>
Primary Location</b><b>:</b><p>
United States-Hawaii-Honolulu</p></div><div><b>
Industry</b><b>:</b><p>
Transit</p></div><div><b>
Schedule</b><b>:</b><p>
Full-time</p></div><div><b>
Employee Status</b><b>:</b><p>
Regular</p></div><div><b>
BusinessClass</b><b>:</b><p>
Rail and Transit Systems</p></div><div><b>
Job Posting</b><b>:</b><p>
Mar 31, 2026</p></div></div>

Construction Claims Manager/Consultant

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