claims manager

Suncorp

Take the next step. Be part of something bigger at Suncorp.<ul><li>Contract Role: Commencing 24 November 2025 until 29 April 2026</li><li>Hours: Full-time, Monday-Friday (rotating roster 8am-6pm)</li><li>Salary: $79,500 inclusive of 12% super</li><li>Training: 5-week structured program</li></ul> What It's Really Like to Be a Claims Manager at Suncorp As a Claims Manager, people think I just manage claims. But what I really do is help people on some of the worst days of their lives - and we're looking for others who are just as passionate about making a difference.When storms hit or fires break out, our phones ring. I could be speaking to someone whose home is underwater, whose roof has collapsed, or who's just lost everything. It's not easy, but it's real, human work, that matters - because customer obsession is at the heart of everything we do.I joined Suncorp because I wanted to make a difference. What I found was a role where I'm challenged every day, backed by a team who truly gets it, and supported by leaders who check in, especially after the tough calls.What I Do as a Claims Manager:No two days are ever quite the same, but here's what you can expect:<ul><li>Listen, really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard, because customer obsession starts with understanding.</li><li>Be a calm, steady guide: I walk them through what's covered in their policy, what will happen next, and make the complex feel simple.</li><li>Balance heart with policy: I make fair, transparent decisions that respect both the customer's situation and our guidelines.</li><li>Keep things moving: I manage my own portfolio of claims end-to-end, making timely decisions and keep things moving, especially during busy times.</li><li>Solve problems: Every customer's situation is different. I think critically and creatively to find the best way forward, especially when things don't go to plan.</li><li>Stay on top of the detail: I document everything accurately, it's how we stay accountable and ensure customers feel confident in the process.</li><li>Lean on your team: Some calls are challenging, but I'm part of a supportive group who debrief together, check in, and keep things human.</li></ul>What You'll Bring:This isn't a script-reading call centre job. It's fast-paced, emotionally complex and deeply human.You'll do well here if you bring:<ul><li>Compassion: A calm, compassionate voice that brings reassurance, even in tough conversations</li><li>Resilience: Emotional resilience with the ability to manage your wellbeing and stay grounded</li><li>Confidence: Confidence to make clear, fair decisions and communicate them with clarity</li><li>Detail-Focused: Sharp attention to detail paired with the skill to balance multiple priorities</li><li>Empathy: Genuine empathy and care for customers navigating challenging times</li><li>Growth Mindset: Experience in customer service, claims, insurance, or fast-paced environments is valued, but what matters most is a growth mindset and passion to make a real difference</li><li>Work From Home Setup: Reliable internet & ergonomic desk and chair. Laptop & headset will be provided.</li></ul>What's in it for you:<ul><li>Hours: Full-time, Monday to Friday (rotating roster between 8am-6pm) - contract role until 29 th April 2026.</li><li>Location: Hybrid working - just two days a week in the office</li><li>Salary: $79,500 inclusive of 12% super</li><li>Training: Five weeks of structured, supportive training, setting you up to succeed and grow from day one.</li><li>Equipment: Laptop and headset will be provided.</li><li>Support: Leaders who genuinely care, real-time coaching to help you shine, access to Employee Assistance Programs, and a kind, capable team that has your back.</li></ul>Why I Stay:This job isn't for everyone. You need thick skin and a big heart. You'll have days where the calls are tough, and you feel stretched. But if you're someone who finds purpose in helping people when it really counts, you'll find this role incredibly fulfilling.We're hiring now. If this speaks to you, apply today.And if you're unsure? Apply anyway, we'd love to speak with you. Some of the best Claims Managers here had no idea they'd be good at this, until they gave it a go.For more information, please contact our delivery partners on .At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.Advertised: 29 Oct 2025 AUS Eastern Daylight Time Applications close: 09 Nov 2025 AUS Eastern Daylight TimeDon't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

Claims Manager

Leading Edge

Job Title: Motor Claims Manager Location: Riyadh Contract: 3-6 months (extendable) Overview Our client, a top-tier insurer in Saudi Arabia, is hiring a Motor Insurance Claims Expert to lead cost-saving initiatives and optimize average claim costs. Responsibilities <ul><li>Drive cost-reduction and benefit realization initiatives.</li><li>Optimize average motor claim costs and settlement frameworks.</li><li>Apply regional and international best practices in motor claims.</li><li>Work with actuarial, operations, and finance teams.</li><li>Handle motor insurance policies, including quotations, issuance, and renewals.</li><li>Conduct risk assessments and policy reviews.</li><li>Contribute to developing and launching new motor insurance products.</li></ul> Requirements <ul><li>Motor claims operations and claims analytics & cost control.</li><li>2+ years in the motor insurance industry, with exposure to GCC or international insurance markets.</li><li>Excellent customer service, communication, and analytical skills.</li><li>Proficiency in Arabic and English.</li></ul>

Motor Claims Manager

AECOM

<div><div><div>AECOM is seeking a Contract Claims Manager to be based in our Baltimore, MD office to support the B&amp;P Tunnel Replacement (BPTR) Program among other project opportunities available at AECOM.
AECOM is the delivery partner for Amtrak on the BPTR Program that will upgrade a ten-mile section of the Northeast Corridor (NEC), America&rsquo;s busiest passenger rail line. The delivery partner team is responsible for supporting Amtrak with overseeing the full breadth of the program. The scope of services includes program management, design oversight, construction oversight, commissioning oversight, program controls, and commercial and capacity building. The Program will also include delivery of new roadway and railroad bridges, new rail systems and track, and a new ADA-accessible West Baltimore MARC station.
The Contract Claims Manager will coordinate actions required to address contract changes and claims assigned by the Contract Administrator. The Claims Manager will be responsible for coordinating and reviewing potential contract changes; engaging in claims avoidance activities; and engaging, strategizing, and working with construction oversight teams to support merit assessments and resolution of claims. The role also will be involved with construction or other contract change management activities, contract law, and project management. 
Responsibilities:<ul><li>
Review incoming change requests and/or claims and assign them to relevant Subject Matter Experts (SMEs).</li><li>
Participate in review meetings and obtain SME inputs within relevant review forms.</li><li>
Follow up discussions with SMEs, estimators, and schedulers.</li><li>
Draft claim response letters, requests for cost proposals and other correspondence items.</li><li>
Obtain SME and Contracting Officer&rsquo;s Technical Representative (COTR) approvals on draft correspondence.</li><li>
Lead change approval process for contract changes through various applicable governance steps, including preparing review materials.</li><li>
Coordinate and support Procurement process for timely issuance of Contract Modifications.</li><li>
Log all early warnings and directions/decisions that may lead to a claim notice from contractors.</li><li>
Periodically review Risk Registers and update assumptions based on updated trends and events.</li><li>
Liaise with cost and finance teams to ensure alignment with available budgets, accruals, and forecasts.</li><li>
Support negotiations that lead to contract modifications.</li><li>
Ensure compliance with management of vital records and relevant correspondence to support reporting, contract audit, grants management process, claims and litigations, and contract close out.</li><li>
Prepare weekly updates on status of changes and claims, and other noteworthy communications.</li><li>
Review project correspondence, and track and report out on status of potential and actual changes and claims.</li><li>
Interface with the contractor and other stakeholders, as required, to gather additional details.</li><li>
Attend technical and commercial project working group meetings as assigned.</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div>
Minimum:<ul><li>
Bachelor&rsquo;s degree in Engineering, Construction Management, Business Management, Law or equivalent. and 10 years of related work experience or demonstrated equivalency of experience and/or education, including 2 years of leadership.</li></ul>
Preferred:<ul><li>
Bachelor&rsquo;s degree in Engineering, Construction Management, Business Management, Law or equivalent. and 15 years of related work experience.</li><li>
Experience in transit/infrastructure projects in design, construction or commissioning phases or experience in a related field.</li><li>
Experience in construction or engineering management, P6 Scheduling, quantum analysis, budget management, and/or commercial and business acumen.</li><li>
Professional certifications such as CCM, PMP, or PSP.</li><li>
Familiarity with alternate project delivery methods such as CMAR, Design-Build, and P3.</li><li>
Experience in infrastructure design and construction program and contract management with working knowledge of construction contracts, technical specifications and engineering drawing interpretations.</li><li>
Experience preparing and administering change orders, Requests for Equitable Adjustments (REAs), delay and impact claims.</li><li>
Experience supporting mediation, arbitration, and dispute resolution.</li><li>
Highly knowledgeable about federal competitive procurement processes and regulations.</li><li>
Results-focused and self-directed with the ability to coordinate with multiple project team members, consultants, and contractors for specific initiatives.</li><li>
Advanced analytical and creative problem-solving skills, with strong focus on collaboration, team building, and customer service on commercial matters.</li><li>
P3 Scheduling and budget management experience.</li><li>
Proﬁciency with Microsoft Oﬃce Suite, SharePoint and PMIS platforms.</li><li>
Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and other stakeholders.</li><li>
Work with Delivery Team, Engineering, Supply Chain Management, Legal, and Insurance and Risk Management to assist in facilitating organizational interfaces between those performing subcontract formation and administration.</li><li>
Excellent listening, interpersonal, written, and oral communication skills. Critical thinking skills to apply analytical techniques to assess claims.</li><li>
Strong organization, time management, and prioritization skills with proven ability to balance competing tasks and meet deadlines.</li><li>
Availability to work in the Integrated Program Office in Baltimore, MD in hybrid work model.</li><li>
Written and verbal communication, teamwork and interpersonal skills.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div><ul><li>
Sponsorship for US employment authorization is not available now or in the future for this position</li><li>
Relocation is an option for this position</li></ul><div></div>
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community&mdash;where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div></div></div>

Contract Claims Manager

Aston Charles

Motor Claims Manager (Home-Based) - Newcastle Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: North East & Scotland Town/City: Newcastle Salary range: £40, 000 - £49, 999, £50, 000 - £59, 999 Salary Description: to £55K plus benefits Posted: 17-Sep-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122TM Job Views: 16A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result!This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet.Reporting to the Motor Director, you will lead a number of Team Leaders and Motor Adjusters handling complex Motor claims, ensuring compliance and efficiency throughout. We're looking for a strong people leader with excellent technical expertise, problem-solving skills, and the ability to build a collaborative, high-performing culture.This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.As well as leadership responsibilities, your duties will include, but not be limited to, implementing and maintaining best practices for claims handling, as well as monitoring and analysing claims data to identify trends, patterns, and areas for process improvement. You'll serve as a resource for escalated claims, whilst being responsible for the accuracy and adequacy of all aspects of claim reserving. In addition, you'll execute on performance management (attract, hire, retain and provide high level of training), and also prepare and present comprehensive claims reports, metrics, and analysis to clients and customers.It is essential that you have extensive managerial experience within Motor claims, ideally encompassing Motor Damage losses. As this dynamic firm is seen as somewhat of a 'disrupter' in the claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments.You will be rewarded with a competitive basic salary ranging from £50K-£55K (Negotiable, depending on experience), together with a range of company benefits, including private healthcare. For the ambitious, the sky really is the limit in this company! With more high-profile insurers being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer-term!Aston Charles - a personalised service from industry expertsGeneral Insurance and Financial Services Recruitment

Motor Claims Manager (Home

Fluence Energy

<div>Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com .
Job Description:
A Contracts and Claims Manager with over 8 years of experience in contract lifecycle management, claims preparation, and dispute resolution in large-scale EPC (Engineering, Procurement, and Construction) projects, ensuring compliance, risk mitigation, and financial protection for the organization.
Key Responsibilities
<ul><li>Lead drafting, negotiation, review, and administration of contracts, including NDAs, MoUs, and subcontracts aligned with main contracts like FIDIC standards.
</li><li>Manage variations, change orders, extensions of time (EOT), cost claims, and delay analysis, collaborating with planning, engineering, and commercial teams to protect entitlements.
</li><li>Prepare and consolidate documentation for claims/counterclaims, conduct negotiations, and support dispute resolution via mediation, arbitration, or litigation.
</li><li>Monitor project progress, contractual obligations, and risks; provide advisory on scheduling impacts, earned value management, and compliance reporting.
</li></ul>Qualifications and Experience
<ul><li>Bachelor&rsquo;s degree in engineering (Electrical preferred, Civil /Mechanical/Electronics acceptable), with additional qualifications in Contract Management, Law, or Arbitration advantageous.
</li><li>8+ years in contracts/claims on major EPC projects (e.g., power, infrastructure, energy, grid), with proven expertise in variation orders, EOT, cost claims, and scheduling tools.
</li><li>Excellent drafting skills, superior written and verbal communication, analytical mindset, and proficiency in FIDIC/NEC contracts.
</li></ul>Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We&rsquo;re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.</div>

Contracts and Claims Manager

USAA

<div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Claims Litigation Manager- Auto, you will be responsible for managing moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy.
This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, Chesapeake, VA, or San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:<ul><li>
Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.</li><li>
Applies intermediate knowledge of claims litigation processes.</li><li>
Proactively manages litigation and acts as liaison with members, internal and external counsel.</li><li>
Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.</li><li>
Represents USAA at mediations, case conferences, and/or trials.</li><li>
Reviews, audits, and approves legal fees and expenses.</li><li>
Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.</li><li>
Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.</li><li>
Recognizes and solves routine and intermediate issues arising out of legal case management.</li><li>
Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.</li><li>
Interacts with membership, attorneys and management to advise on moderately complex litigation.</li><li>
Ensures members receive high levels of service from themselves and law firm vendors.</li><li>
May act as an informal resource for team members.</li><li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>
4 years work experience handling liability and first party claims or progressive experience in litigation.</li><li>
2 years customer contact experience.</li><li>
Claims adjusters license in assigned state or ability to obtain license within 3 months.</li><li>
Demonstrated negotiation and customer service skills.</li><li>
Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.</li><li>
Knowledge of P&amp;C policies state laws.</li><li>
Knowledge of regulatory compliance related to claims and claims litigation.</li><li>
Experience handling large losses auto, property or commercial.</li><li>
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.</li></ul>
What sets you apart:<ul><li>
5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.</li><li>
2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.</li><li>
Familiarity with injury claims litigation processes</li><li>
Experience working injury claims in Missouri, New York, New Jersey, Pennsylvania, Michigan and/or Connecticut</li><li>
Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.)</li></ul>
Compensation range: The salary range for this position is: $85,040 - $162,550.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. 
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Claims Litigation Manager- Auto

Sanderson

A growing insurance broking organisation is seeking an experienced Claims Client Manager to join its UK Real Estate team. This is a client-facing role, managing a portfolio of commercial property clients, delivering high-quality claims services, and ensuring strong relationships with insurers, loss adjusters, and internal teams. Key Responsibilities: <ul> <li>Manage end-to-end claims for a portfolio of commercial clients, including large or sensitive claims.</li><li>Provide advice on policy coverage, documentation requirements, and claims processes.</li><li>Negotiate with insurers to achieve fair and cost-effective settlements.</li><li>Build and maintain strong, long-term relationships with clients, insurers, and loss adjusters.</li><li>Conduct periodic portfolio reviews and provide management information as required.</li><li>Support tenders and client presentations, demonstrating the claims proposition.</li><li>Maintain accurate records, ensuring compliance with internal procedures and regulatory standards.</li><li>Participate in insurer relationship meetings and contribute to service improvement initiatives.</li></ul> Skills & Experience: <ul> <li>Strong commercial insurance claims experience, preferably in property or real estate.</li><li>Knowledge of commercial insurance policies claims procedures, and risk management principles.</li><li>Excellent analytical, problem-solving, and negotiation skills.</li><li>Strong communication skills, able to build rapport with clients and stakeholders.</li><li>Well-organised, able to prioritise workloads and meet deadlines without compromising quality.</li><li>Competent in Microsoft Office and internal claims systems.</li><li>CII qualifications required (or willingness to take out the relevant classes).</li><li>Understanding of regulatory controls and compliance requirements.</li></ul> Ideal Candidate:A proactive, client-focused claims professional with a strong commercial insurance background within Real Estate or Property who is motivated to develop further through formal CII learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Claims Client Manager Real Estate

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