claims manager

Vacatia, Inc.

<div>Help Protect Vacatia&rsquo;s People, Properties, and Performance Through Strategic Claims Management
Location: Fort Lauderdale, FL (Hybrid)
At Vacatia, we&rsquo;re redefining the vacation ownership and hospitality experience&mdash;and behind every great guest experience is a strong foundation of risk management and operational excellence. We&rsquo;re looking for a Claims Manager to lead and elevate our end-to-end claims management strategy across the organization.
In this role, you&rsquo;ll oversee the full lifecycle of claims&mdash;from intake through resolution&mdash;ensuring timely, compliant, and effective handling across workers&rsquo; compensation, general liability, and property claims. You&rsquo;ll partner cross-functionally with HR, Operations, Finance, and external partners to minimize risk exposure and protect our business.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators</li>
<li>Lead or coordinate investigations, gathering facts, statements, and supporting materials</li>
<li>Manage claims through full lifecycle, including tracking progress, reserves, and outcomes</li>
<li>Drive resolution strategies, including settlements, negotiations, and litigation coordination</li>
<li>Partner with HR, Operations, and Finance on claims handling, reporting, and financial tracking</li>
<li>Collaborate with insurance carriers, TPAs, and legal counsel on complex or high-risk claims</li>
<li>Establish and standardize claims processes, documentation, and reporting practices</li>
<li>Ensure compliance with federal, state, and local regulations</li>
<li>Analyze trends and recommend improvements to reduce claim frequency and severity</li>
<li>Communicate claim status, risks, and outcomes to key stakeholders and leadership</li>
</ul><h3 class="jobSectionHeader">What You Bring</h3>
<ul><li>10+ years of experience in claims, insurance, or risk management</li>
<li>Strong expertise in workers&rsquo; compensation, general liability, and property claims</li>
<li>Experience working with insurance carriers, TPAs, and legal counsel</li>
<li>Excellent analytical, problem-solving, and decision-making skills</li>
<li>Strong communication skills with the ability to influence and collaborate cross-functionally</li>
<li>Highly organized with the ability to manage multiple priorities simultaneously</li>
</ul><h3 class="jobSectionHeader">Why Join Vacatia</h3>
<ul><li>Flexible work environment (remote or hybrid options available)</li>
<li>Opportunity to make a direct impact on company-wide risk strategy</li>
<li>Collaborative, cross-functional leadership exposure</li>
<li>Work with a growing, innovative company in the hospitality space</li></ul></div>

Claims Manager

Project Resources Group, Inc

<div>Claims Manager<div><div>
Job Summary 
Project Resources Group (PRG) is seeking a Claims Recovery Manager. This in-office position is responsible for the day-to-day supervision of a national recovery team that is physically based in one of our recovery offices (Fort Collins, CO; Denver, CO or Charlotte, NC).</div><div>
</div><div>
Key Responsibilities</div><ul><li>
Drive recovery team accountability for recovery performance, liquidation improvement, and productivity
</li><li>Oversee and effectively manage a staff of claims supervisors and recovery specialists across three offices across the country
</li><li>Manage performance metrics on an hourly, daily, and monthly level to ensure unit goals are reached.
</li><li>Use metrics and statistics to analyze trending and performance, and develop and maintain KPI&rsquo;s for both sustainability and departmental growth
</li><li>Recommend and implement process improvements
</li><li>Be a motivating presence in a dynamic and fast-paced commission-based environment
</li><li>Manage a wide variety of personalities with a customary tailored approach that is unique to the agent(s) at hand
</li><li>Work with the claims director and the field management team to implement strategic initiatives and maintain pace with industry standards and expectations
</li><li>Conduct account audits, queue analysis and communicate results to supervisors and team members
</li><li>Develop and implement strategies to improve client satisfaction
</li><li>Facilitate settlement and escalation requests from recovery team with clients and third-party business partners, and interpret data and results to clients in regularly scheduled client meetings
</li><li>Ensure operations comply with applicable laws, regulations, and company policies, and promptly escalate material risks, incidents, or compliance issues to the director
</li><li>Collaborate regularly with other branches within the OPD department to resolve complex issues and streamline processes with the shared goal of departmental growth
</li><li>Help train and develop new recovery agents, supervisors and other staff members of the OPD Recovery Team
</li><li>Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement
</li><li>Facilitate scheduling to ensure proper coverage
</li><li>Other duties as assigned by leadership
</li></ul><div>
</div><div>Minimum Qualifications</div><ul><li>
3+ years of experience required in leadership/management role
</li><li>5+ years previous industry experience
</li><li>Bachelor's Degree
</li><li>Proficiency in Microsoft Office Suite
</li><li>Must pass pre-employment screening
</li><li>Ability to travel
</li><li>Ability to work varied days and hours
</li></ul><div>
</div><div>Preferred Qualifications</div><ul><li>
Previous experience in recovery, collections, construction, insurance or finance industry
</li><li>Possess the ability to handle a high stress environment
</li><li>Experience with risk management and compliance
</li></ul><div>
</div><div>Critical Competencies</div><ul><li>
Strong personality with natural leadership skills
</li><li>Impeccable communication skills, both verbal and written
</li><li>Forward thinking managerial skills with an ability to identify potential issues ahead of time and collaborate with peers to minimize damage points
</li><li>Calm temperament in a fast-paced environment and the ability to view the big picture and navigate complex situations logically with an analytical eye
</li><li>Superlative organizational and planning skills
</li><li>Maintain a positive and professional image when representing the company at all times with an unquestioned level of integrity
</li><li>Strong organizational, interpersonal, presentation, and collaborative skills to work effectively with other teams throughout the line of business and organization
</li></ul><div>
</div><div>Compensation and Benefits</div><div>
We offer a competitive compensation package ($150,000 - $200,000). Along with a comprehensive benefits package, including:</div><ul><li>
Medical, dental, and vision coverage for employees and dependents</li><li>
401(k) retirement plan, with company match after 1 year</li><li>
Short-term disability coverage after 1 year</li><li>
Paid time off and holidays</li><li>
Additional perks such as company-paid life insurance, and other supplemental insurances available</li></ul><div>
</div><div>
About PRG 
Since 2001, PRG has been a leader in construction management and outside plant damage recovery for the telecommunications and utility industries. With 20+ offices and 800+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.</div><div>
</div><div>
Equal Opportunity Employer</div><div>
PRG is proud to be an Equal Opportunity Employer. PRG does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local law and ordinances.</div></div></div>

Alera Group

<div>Overview:<div></div><div><div> 
Capstone, an Alera Group Company, is looking for an Agency Claims Manager.</div><div></div><div> 
We are seeking highly motivated colleagues who bring experience and enthusiasm to our team &ndash; joining us may be the perfect fit for you!</div></div><div></div><div><div> 
Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients&rsquo; success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
</div></div>Responsibilities:
<div>
The Agency Claims Manager will proactively manage claims in order to assure the best possible outcome for our customers. The ideal candidate will have Workers Compensation Claims Management experience and will have knowledge of commonly used industry best practices, concepts, and procedures.</div><ul><li>
Be a claims advocate for clients; take claim calls, assist clients with claims submission to carriers, aid with claims service issues and obtain / provide claim status updates</li><li>
Form relationships with carriers and TPAs, working closely with adjusters and other claims personnel on claims handling, ensuring proper and efficient claims resolution</li><li>
Analyze and interpret claims information from loss runs and other sources, drawing accurate conclusions</li><li>
Prepare status and analytic reports for Capstone Management and customers as required</li><li>
See claims issues through to resolution, while effectively communicating with client and internal team members on the status of the claims</li><li>
Establishing and building out the Capstone&rsquo;s agency claims management process</li><li>
Partner with Carriers and TPA&rsquo;s to assure accuracy of reserves, claim status, etc.
</li></ul>Qualifications:
<ul><li>Multi-line claims experience is ideal</li><li>
Experience working in an agency or brokerage environment is a plus</li><li>
Ability to effectively communicate both verbally and in writing</li><li>
Computer proficiency with agency management systems, web-based tools, and Microsoft (Outlook, Excel and Word)</li><li>
Ability to establish priorities in a fast-paced work environment and to organize time efficiently to meet or exceed deadlines</li><li>
Ability to build trust in the team that you will be able to execute on deliverables that were committed to without constant follow-up from other team members</li><li>
Ability to remain calm under pressure and in difficult situations, all while delivering excellent customer service
</li></ul>Additional Information:

This job is expected to be performed on-site in the office.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
Salary range is $50K to $85K per year.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the California Consumer Privacy Act prior to applying. 
#LI-DP1<div>
#LI-Hybrid</div></div>

Agency Claims Manager

TRISTAR

Please make sure to complete all the questions and navigate to the end of the application to sign it. This position is a hybrid, temp-to-hire opportunity POSITION SUMMARY: Under minimal supervision, manages and directs the activity of the claims unit, ensuring high-quality results and management of claims in compliance with state laws and company procedures. DUTIES AND RESPONSIBILITIES: Directly supervises examiners and clerical staff. Includes monitoring attendance, job performance, evaluations, and disciplinary issues. * Reviews and addresses scheduled claims issues, such as initial and periodic reviews, delays, denials, etc.* Reviews and approves reserve changes, awards, and payments.* Performs file reviews to monitor compliance with policies and laws.* Coordinates and leads training sessions for staff on updated laws, policies, and procedures.* Conducts and documents in-house and outside educational sessions. Ensures daily caseload staffing requirements are met.* Supervises and approves check runs and registers daily.* Respond to claimant and vendor concerns and issues as needed.* Monitors the effectiveness of vendors.* Ensures client servicing instructions are being adhered to. * Provides coverage for examiner vacancies due to vacation or vacancies.* Prepares and evaluates monthly client reports. * Facilitates internal and external audits.* Partners with corporate office and sales/service team for RFP&rsquo;s and service issues. Attends client file reviews. Provides account management to those accounts without an assigned account manager.* Monitors branch expenses and approves invoices, etc. Other duties as assigned. *Essential job function. EQUIPMENT OPERATED/USED: Computer, 10-key, printer, copier, fax machine, and other office equipment. SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire QUALIFICATIONS REQUIRED: Education/Experience: High School Diploma or GED required. Bachelor&rsquo;s degree in related field (preferred); five (5) to ten (10) years related experience; or equivalent combination of education and experience. Knowledge, Skills, and Abilities: Technical knowledge of statutory regulations and medical terminology. Ability to work on a diary system, prioritize tasks, and meet strict deadlines. Strong analytical skills. Proficient in Word and Excel. Excellent written and verbal communication skills, including ability to convey technical details to claimants, clients and staff. Ability to manage employees of various skill levels. Excellent interpersonal skills. Excellent customer service skills. Here are some of the benefits you can enjoy in this role: Medical, Dental, Vision Insurance. Life and Disability Insurance. 401(k) Plan Paid Holidays Paid Time Off. Referral bonus. Mental and Physical Requirements: [see separate attachment for a copy of checklist of mental and physical requirements] MENTAL AND PHYSICAL REQUIREMENTS 1. MENTAL EFFORT a. Reasoning development: Follow one- or two-step instructions; routine, repetitive task. Carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Follow written, verbal, or diagrammatic instructions; several concrete variables. X Solve practical problems; variety of variables with limited standardization; interpret instructions. Logical or scientific thinking to solve problems; several abstract and concrete variables. Wide range of intellectual and practical problems; comprehend most obscure concepts. b. Mathematical development: Simple addition and subtraction; copying figures, counting, and recording. Add, subtract, multiply, and divide whole numbers. X Arithmetic calculations involving fractions, decimals, and percentages. Arithmetic, algebraic, and geometric calculations. Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination. Highly complex mathematical and statistical techniques, such as calculus, factor analysis, and probability determination; requires theoretical application. c. Language development: Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; and guide people and provide basic direction. X Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants. Ability to compose original correspondence, follow technical manuals, and have increased contact with people. Ability to report, write, or edit articles for publication; prepare deeds, contracts, or leases; prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data. 2. PHYSICAL EFFORT a. Physical activity required to perform the job: Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. X Light work: a. Exerting up to 20 pounds of force occasionally b. Exerting up to 10 pounds frequently c. Exerting a negligible amount of force constantly to move objects (If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work). Medium work: a. Exerting up to 50 pounds of force occasionally b. Exerting up to 20 pounds of force frequently c. Exerting up to 10 pounds of force constantly to move objects Heavy work: a. Exerting up to 100 pounds of force occasionally b. Exerting up to 50 pounds of force frequently c. Exerting up to 20 pounds of force constantly to move objects Very heavy work: a. Exerting in excess of 100 pounds of force occasionally b. Exerting in excess of 50 pounds of force constantly to move objects c. Exerting in excess of 20 pounds of force constantly to move objects Visual requirements necessary to perform the job: Far vision: clarity of vision at 20 feet or more X Near vision: clarity of vision at 20 inches or less X Mid-range vision: clarity of vision at distances of more than 20 inches and less than 20 feet Depth perception: the ability to judge distance and space relationships, so as to see objects where and as they actually are Color vision: ability to identify and distinguish colors Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point 2. PHYSICAL EFFORT (cont.) FREQUENCY c. Physical activity necessary to perform the job and frequency (e.g., continually, frequently, or occasionally): Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. X Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. X Kneeling: Bending legs at knee to come to a rest on knee or knees. X Crouching: Bending the body downward and forward by bending legs and spine. Crawling: Moving about on hands and knees or hands and feet. X Reaching: Extending hand(s) and arm(s) in any direction. X Standing: Particularly for sustained periods of time. X Walking: Moving about on foot to accomplish tasks, particularly for long distances. X Pushing: Using upper extremities top press against something with steady force in order to thrust forward, downward, or outward. X Pulling: Using upper extremities to extent force in order to drag, haul, or tug objects in a sustained motion. Foot Motion: Using feet to push pedals. X Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles. X Fingering: Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling. X Grasping: Applying pressure to an object with the fingers and palm. Occasionally Occasionally Occasionally Occasionally Occasionally Occasionally Occasionally Occasionally Occasionally Frequently Occasionally 2. PHYSICAL EFFORT (cont.) FREQUENCY X Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which workers must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. X Hearing: Perceiving the nature of sounds with or without correction. Ability to receive detailed information through verbal communication, and to make fine discriminations in sound, such as when making find adjustments on machined parts. Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. X Repetitive Substantial movements (motions) of the wrists, hands, Motion: and/or fingers. Frequently Frequently Frequently 3. WORKING CONDITIONS Disagreeable job conditions to which the employee may be exposed and the frequency (e.g., continually, frequently, or occasionally) of this exposure. WORKING CONDITION ENVIRONMENTAL FACTOR NATURE/REASON OF EXPOSURE FREQUENCY Dirt/Dust Noise Temperature extremes Dampness Vibrations Equipment movement hazard Chemicals/solvents Electrical shock Significant work pace/pressure Odors/Fumes Other (specify): Signatures: This job description has been approved by all levels of management: Human Resources: _________ The employee's signature below constitutes the employee's understanding of the mental and physical requirements, essential functions, and duties of the position. Employee______________ Date__________

illumifin

<div><div>The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative. 
 
WE ARE THE KIND OF EMPLOYER YOU DESERVE. 
 
illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases. 
 
The Claims Manager position is responsible for evaluation and rendering eligibility decisions on home and facility based Long Term Care claims (standalone and hybrid), chronic illness riders and/or critical illness within client contract and policy parameters, while providing quality customer service to our policy holders, their representatives and providers. A Claims Manager will be required to review and certify for chronic illness. 
 
CLAIMS MANAGER RESPONSIBILITIES</div>
<ul><li>Review internal databases, client guidelines and policy contract language to evaluate routine home and facility-based claims, in accordance with department processes and standards.</li>
<li>Communicate clearly and routinely with claimants, representatives, third parties, physicians and healthcare providers via written letters and phone calls as required by agreed upon SLAs and. Additionally, effectively communicate with team members and leadership on cases, as needed.</li>
<li>Query service providers to obtain licensure information, proof of loss and dates of service. Verify that provider and/or care is appropriate base on the claimant's diagnosis and is in accordance with contract language and government regulations regarding healthcare providers.</li>
<li>Maintain clear and concise documentation of all claim activity within the required databases.</li>
<li>Create plans of care and complete Chronic Illness Certification as appropriate.</li>
<li>Provide prompt, courteous and excellent customer service to internal and external customers.</li>
<li>Demonstrate effective communication skills, level of attentiveness and use of appropriate lines of authority. Promptly share accurate and complete information to others who need it, based on HIPAA and legal documents regarding release.</li>
<li>Perform work accurately and demonstrate ability to prioritize workload.</li>
<li>Participate in team meetings and assist colleagues with their work loads when appropriate.</li>
<li>Uphold the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures. Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required.</li>
<li>Meet established quality and production expectations as established and communicated by the department.</li>
<li>Work independently with minimal direction.</li>
<li>Other duties as assigned.</li>
</ul>Requirements:
<div>Minimum Qualifications</div>
<ul><li>Current and Unrestricted Registered Nurse (RN) or Social Work license.</li>
<li>Four-year college degree or equivalent formal training program.</li>
<li>Two years' experience in medical, insurance or risk management setting.</li>
<li>One-year work experience in claim processing.</li>
<li>Intermediate level experience with Microsoft Office products.</li>
<li>Excellent verbal and written communication.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience working in a geriatric healthcare environment</li>
<li>Knowledge of health, long-term care of disability insurance</li>
</ul>
The annual compensation range starts at $60,000 but can increase depending on experience and qualifications</div>

Claims Manager I

EMERY SAPP & SONS

<div><div><div>We are seeking a detail-oriented and proactive Construction Claims Manager to join our Corporate Risk Management team. This role will oversee the administration of Workers&rsquo; Compensation, General Liability &amp; Auto Liability claims.
</div><div>The ideal candidate is a mid-level claims professional who understands the operational realities of construction environments and can effectively partner with Safety, Human Resources, Operations, and Legal teams to manage claims exposure, support injured employees, and drive positive claim outcomes.
</div><div>This position offers strong visibility within the organization and the opportunity to contribute directly to enterprise risk strategy. 
</div><div>Key Responsibilities
</div><div><ul><li>Oversee and manage Workers&rsquo; Compensation and General Liability claims from first notice of loss through resolution
</li></ul></div><div><ul><li>Partner with project leadership and Safety teams to ensure timely reporting and thorough incident documentation
</li></ul></div><div><ul><li>Collaborate with third-party administrators, brokers, and defense counsel while maintaining internal ownership of claim strategy
</li></ul></div><div><ul><li>Monitor claim reserves, litigation activity, and settlement strategies to ensure alignment with corporate objectives
</li></ul></div><div><ul><li>Support return-to-work and modified duty programs in coordination with HR and field leadership
</li></ul></div><div><ul><li>Analyze claims data and trends to identify risk drivers and recommend preventive measures
</li></ul></div><div><ul><li>Ensure compliance with applicable state regulations and company policies
</li></ul></div><div><ul><li>Prepare executive-level reporting on claims activity, exposure, and performance metrics
</li></ul></div><div><ul><li>Contribute to continuous improvement initiatives within the Risk Management function 
</li></ul></div><div>Qualifications
</div><div><ul><li>Bachelor&rsquo;s degree in Business , Risk Management, Construction Management, or related field preferred
</li></ul></div><div><ul><li>4&ndash;7 years of experience managing Workers&rsquo; Compensation and General Liability claims, preferably within construction or a related industry
</li></ul></div><div><ul><li>Working knowledge of multi-state WC regulations and claims administration practices
</li></ul></div><div><ul><li>Experience working within self-insured or high-deductible insurance programs
</li></ul></div></div><div><div><ul><li>Strong analytical, organizational, and problem-solving skills
</li></ul></div><div><ul><li>Ability to communicate effectively with field teams, senior leadership, and external partners
</li></ul></div><div><ul><li>Demonstrated ability to manage multiple priorities in a fast-paced environment 
</li></ul></div><div>Preferred Credentials
</div><div><ul><li>AIC (Associate in Claims)
</li></ul></div><div><ul><li>ARM ( Associate in Risk Management )
</li></ul></div><div><ul><li>Other industry-related certifications 
</li></ul></div></div>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</div>

Claims Manager - Construction

Copper Claims Services, Inc.

Job descriptionCopper Claims Services is a quickly growing independent loss adjusting firm based out of Irvine, CA.Copper Claims Services excels in providing custom claims solutions for Property and Casualty, Transportation, Agriculture and Public Entity clients, with an emphasis on Specialized Programs. Our extensive and diverse background allows our staff to fully understand the needs of our customers and how evaluations should be presented. We pride ourselves in being a trusted resource for specialty programs.We are currently looking for career-minded individuals to join our team as a Technical Claims Manager for virtual US liability claims. In this role, you will manage, investigate and resolve general liability and auto liability claims with moderate to severe complexity, with minimal oversight. You will work with both direct employees and independent contractors to support our clients by providing fair and accurate estimates, thorough investigations, and detailed written and oral status reports. You will oversee quality delivery, timeliness of claim resolution and assure positive customer experiences of the team.This role suits someone with strong technical expertise in general liability disciplines, excellent communication skills, leadership skills and ability to multitask.The skills required for success are:&middot; Experience in managing both general liability bodily injury and property damage claims. Construction defect experience is a plus.&middot; Maintain continuous and professional communication with our clients to ensure their needs are met.&middot; Analyze and evaluate damages including bodily injury, and property damage claims.&middot; Ability to conduct and oversee liability investigations to include taking recorded statements, gathering medical injury documentation and evaluating losses to negotiate and settle.&middot; Litigation claims expertise required.&middot; Prepare clear, concise, and timely narrative reports for our clients&middot; Ability to review contracts required to determine contractual liability obligations&middot; Skilled at writing tender, demand and coverage letters&middot; Xactimate and CCC estimating experience a plus.&middot; Conscientious, hard-working, and flexible during high volumes, with the ability to cope with a fast-changing working environment.&middot; Enthusiastic, professional, and work with a positive attitude.&middot; Desire to embrace innovative working practices and make suggestions to improve company process.&middot; Ability to guide and support team members and contractors, by providing constructive feedback to ensure the final product is done timely and with quality.&middot; Organized, diligent, and able to run tasks through to completion.Qualifications:&middot; 8-10 years of commercial general liability to include bodily injury or property damage claim evaluation experience required.&middot; 5 years of leadership/supervisor experience preferred.&middot; Prior experience training and overseeing staff a plus&middot; Proficient in Microsoft Office (Word, Excel, and Outlook)&middot; Proven ability to provide exceptional customer service&middot; Strong written and verbal communication skills&middot; Understands and displays a sense of urgency in claims handling&middot; Exceptional organization and time management skills&middot; CPCU or other Insurance Designation like AIC or CLA desiredJob Type: Full-timePay: $90,000 - $125,000 per yearBenefits:&middot; 401(k)&middot; 401(k) matching&middot; Dental insurance&middot; Health insurance&middot; Paid time off&middot; Vision insurance&middot; Work from homeSchedule:&middot; 8 hour shift&middot; Monday to FridayExperience:&middot; General Liability claims handling 8- 10 years (Required)&middot; Litigation experience (Required)Location:Work Location: RemotePay: $90,000.00 - $125,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

General Liability Claims Manager

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General Liability Claims Manager