claims specialist

Corporate Transportation Group

<div>Position: Claims Specialist
Department: Operations 
Reports To: Transportation Manager 
Location: On-site
Role Summary
MediDrive is seeking a Claims Specialist to support the accurate and timely processing of transportation claims within the Non-Emergency Medical Transportation (NEMT) program. This role is responsible for reviewing, validating, and processing claims in accordance with MediDrive policies, state Medicaid requirements, and client-specific guidelines. The Claims Specialist plays a critical role in ensuring financial accuracy, resolving claim discrepancies, and supporting transportation providers with claims-related inquiries.
 Key Responsibilities<div><ul><li>
Review and process transportation claims, ensuring accuracy of mileage, level of service, eligibility, and required documentation.</li><li>
Validate claims against trip data, authorizations, and system records to ensure compliance with billing requirements.</li><li>
Identify discrepancies, missing information, or errors and take appropriate action to resolve prior to adjudication.</li><li>
Research and resolve denied, rejected, or pended claims by identifying root causes and coordinating with internal teams or transportation providers.</li><li>
Respond to transportation provider inquiries related to claims status, payments, and documentation requirements.</li><li>
Support the resolution of claims disputes through detailed review of system data and supporting documentation.</li><li>
Assist in validating claims prior to payment and ensure accurate explanation of payment (EOP) documentation.</li><li>
Maintain accurate and complete claims records to support audit readiness and reporting requirements.</li><li>
Ensure proper documentation is retained in accordance with MediDrive policies and regulatory standards.</li><li>
Ensure all claims processing activities comply with Medicaid regulations, HIPAA requirements, and client-specific contractual obligations.</li><li>
Identify potential fraud, waste, and abuse (FWA) indicators and escalate concerns as appropriate.</li><li>
Maintain a high level of accuracy and productivity to meet established performance standards and turnaround times.</li><li>
Track and support reporting on claims metrics such as processing volume, turnaround time, and denial trends.</li><li>
Identify recurring issues and recommend process improvements to enhance efficiency and reduce errors.</li><li>
Collaborate with Operations, Customer Service, and Finance teams to improve claims workflows and outcomes.</li><li>
Participate in special projects and perform other duties as assigned.</li></ul></div>
Qualifications<div><ul><li>
High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.</li><li>
2&ndash;4 years of experience in healthcare claims processing, billing, or related field.</li><li>
Working knowledge of HCPCS, ICD-9/ICD-10, and condition codes preferred.</li><li>
Experience in NEMT, Medicaid transportation, or healthcare operations preferred.</li></ul></div>
 Core Competencies<div><ul><li>
Strong attention to detail and accuracy</li><li>
Analytical thinking and problem-solving skills</li><li>
Effective communication and interpersonal skills</li><li>
Ability to manage multiple tasks and meet deadlines</li><li>
Customer-focused mindset with strong provider engagement skills</li><li>
Ability to work independently and within a team environment</li><li>
Proficient in Microsoft Office Suite (Excel, Word, Outlook)</li><li>
Typing speed of 35+ words per minute</li></ul></div>
You Are<div><ul><li>
Detail-oriented and accountable, with a strong focus on accuracy.</li><li>
A proactive problem-solver who can identify and resolve issues efficiently.</li><li>
Comfortable working in a fast-paced, high-volume environment.</li><li>
A strong communicator who can effectively support transportation providers.</li><li>
A collaborative team player committed to operational excellence.</li></ul></div></div>

Claims Specialist

MediDrive, LLC

<div>
 
 
 Position:
 
 Claims Specialist
 
 
 
 
 Department:
 
 Operations
 
 
 Reports To:
 
 Transportation Manager
 
 
 Location:
 
 On-site
 
 
 
 
 Role Summary
 
 
 
 
 MediDrive is seeking a Claims Specialist to support the accurate and timely processing of transportation claims within the Non-Emergency Medical Transportation (NEMT) program. This role is responsible for reviewing, validating, and processing claims in accordance with MediDrive policies, state Medicaid requirements, and client-specific guidelines. The Claims Specialist plays a critical role in ensuring financial accuracy, resolving claim discrepancies, and supporting transportation providers with claims-related inquiries.
 
 
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 
 
 <ul>
 
 <li>
 Review and process transportation claims, ensuring accuracy of mileage, level of service, eligibility, and required documentation.
 </li>
 
 <li>
 Validate claims against trip data, authorizations, and system records to ensure compliance with billing requirements.
 </li>
 
 <li>
 Identify discrepancies, missing information, or errors and take appropriate action to resolve prior to adjudication.
 </li>
 
 <li>
 Research and resolve denied, rejected, or pended claims by identifying root causes and coordinating with internal teams or transportation providers.
 </li>
 
 <li>
 Respond to transportation provider inquiries related to claims status, payments, and documentation requirements.
 </li>
 
 <li>
 Support the resolution of claims disputes through detailed review of system data and supporting documentation.
 </li>
 
 <li>
 Assist in validating claims prior to payment and ensure accurate explanation of payment (EOP) documentation.
 </li>
 
 <li>
 Maintain accurate and complete claims records to support audit readiness and reporting requirements.
 </li>
 
 <li>
 Ensure proper documentation is retained in accordance with MediDrive policies and regulatory standards.
 </li>
 
 <li>
 Ensure all claims processing activities comply with Medicaid regulations, HIPAA requirements, and client-specific contractual obligations.
 </li>
 
 <li>
 Identify potential fraud, waste, and abuse (FWA) indicators and escalate concerns as appropriate.
 </li>
 
 <li>
 Maintain a high level of accuracy and productivity to meet established performance standards and turnaround times.
 </li>
 
 <li>
 Track and support reporting on claims metrics such as processing volume, turnaround time, and denial trends.
 </li>
 
 <li>
 Identify recurring issues and recommend process improvements to enhance efficiency and reduce errors.
 </li>
 
 <li>
 Collaborate with Operations, Customer Service, and Finance teams to improve claims workflows and outcomes.
 </li>
 
 <li>
 Participate in special projects and perform other duties as assigned.
 </li>
 
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 
 <li>
 High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.
 </li>
 
 <li>
 2&ndash;4 years of experience in healthcare claims processing, billing, or related field.
 </li>
 
 <li>
 Working knowledge of HCPCS, ICD-9/ICD-10, and condition codes preferred.
 </li>
 
 <li>
 Experience in NEMT, Medicaid transportation, or healthcare operations preferred.
 </li>
 
 </ul>
 
 
 
 &nbsp;
 
 
 Core Competencies
 
 
 
 <ul>
 
 <li>
 Strong attention to detail and accuracy
 </li>
 
 <li>
 Analytical thinking and problem-solving skills
 </li>
 
 <li>
 Effective communication and interpersonal skills
 </li>
 
 <li>
 Ability to manage multiple tasks and meet deadlines
 </li>
 
 <li>
 Customer-focused mindset with strong provider engagement skills
 </li>
 
 <li>
 Ability to work independently and within a team environment
 </li>
 
 <li>
 Proficient in Microsoft Office Suite (Excel, Word, Outlook)
 </li>
 
 <li>
 Typing speed of 35+ words per minute
 </li>
 
 </ul>
 
 
 
 You Are
 
 
 
 <ul>
 
 <li>
 Detail-oriented and accountable, with a strong focus on accuracy.
 </li>
 
 <li>
 A proactive problem-solver who can identify and resolve issues efficiently.
 </li>
 
 <li>
 Comfortable working in a fast-paced, high-volume environment.
 </li>
 
 <li>
 A strong communicator who can effectively support transportation providers.
 </li>
 
 <li>
 A collaborative team player committed to operational excellence.
 </li>
 </ul>
</div>

Integrity Express Logistics

<div>As a Claims Specialist in the IEL Claims Department, you will be responsible for processing and managing customer and carrier cargo claims from initial notification through final resolution. This role coordinates the full claims lifecycle for IEL brokers, customers, carriers, and insurance partners. Critical functions include document collection, claim investigation, claim presentation, and collaboration with insurance adjusters.
 
 
This position plays a vital role in IEL&rsquo;s risk management and loss prevention strategy by ensuring claims are handled efficiently, accurately, and in alignment with company procedures. The Claims Specialist reports to the Claims Specialist Supervisor.
Position Description (Essential Duties &amp; Responsibilities):
Claims Investigation &amp; Processing
<ul><li>Manage an active caseload of approximately 40&ndash;50 claims, ensuring each is thoroughly documented, investigated, and processed in accordance with IEL claims procedures.
</li><li>Process cargo claims arising from carrier service issues including temperature abuse, accidents, cargo theft, incorrect product delivery, and damaged freight.
</li><li>File claims through carrier insurance and manage each claim through completion.
</li><li>Gather, verify, and maintain all required documentation from brokers, carriers, customers, and insurance adjusters.
</li><li>Record claims upon initial notification in Freightclaims (IEL&rsquo;s claims tracking software) and maintain accurate system updates.
</li><li>Conduct routine follow-ups with brokers, carriers and insurance adjusters to ensure claims progress without delay.
</li><li>Ensure all claim documentation meets regulatory and internal compliance standards.
</li></ul>Customer Service &amp; Communication
<ul><li>Maintain professional, timely communication with brokers, carriers, customers, factoring companies, and insurance adjusters.
</li><li>Serve as a primary point of contact for claim status updates, documentation requests, and claim inquiries.
</li><li>Communicate directly with customers to collect required documents and provide claim progress updates while delivering a high level of customer service.
</li><li>Support customer satisfaction and payment resolution throughout the claim lifecycle.
</li><li>Represent the IEL brand professionally in all written and verbal communications.
</li></ul>Claims Efficiency &amp; Resolution
<ul><li>Execute claims tasks with a focus on efficiency, accuracy, and timely closure.
</li><li>Perform exposure offset analysis and data gathering to mitigate company loss.
</li><li>Support departmental performance metrics, including contributing to the weekly collection goal of $115,000 and maintaining a claims-to-load ratio under 1%.
</li><li>Partner with Accounts Payable to process and collect claim payments.
</li><li>Ensure proactive issue resolution through quality documentation and follow-through
</li></ul>Team Collaboration &amp; Operational Support
<ul><li>Participate in shared departmental responsibilities, including managing the claims inbox, responding to factoring company and carrier communications, and handling All Risk requests.
</li><li>Collaborate cross-functionally to ensure smooth handoffs and coordinated resolution of complex claims.
</li><li>Adhere to Claims Department principles and promote best practices across the organization.
</li><li>Handle additional duties and special projects as assigned.
</li></ul>Risk Management, Training &amp; Reporting
<ul><li>Identify claim trends and operational risk areas to support loss prevention initiatives.
</li><li>Develop claims training materials and facilitate training sessions for sales and operations teams.
</li><li>Provide reporting and analytics to management as requested.
</li><li>Maintain accurate claim tracking and performance data.
</li><li>Continuously expand industry knowledge through training, current events, and case precedent.
</li></ul>Knowledge/Skills/Experience:
Basic (Required)
<ul><li>High school degree or GED
</li><li>Experience in transportation or logistics industry OR experience with processing claims
</li><li>Ability to work on multiple tasks in a time sensitive environment, detailed oriented, able to comply with company procedures and escalate issues as needed
</li><li>Investigative and analytical mindset
</li><li>Basic knowledge of Microsoft Office
</li><li>Negotiation skills
</li></ul>Preferred
<ul><li>Bachelor&rsquo;s Degree in Business, Supply Chain or related field of study
</li><li>Familiarity with Carmack and commercial cargo insurance
</li><li>Working knowledge of transportation management software
</li><li>Ability to understand application of carrier and customer contracts
</li></ul>Physical Requirements
<ul><li>Ability to sit or stand at a desk for prolonged periods of time.
</li><li>Ability to lift up to 15 lbs.
</li></ul>We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4. 
 
<h3 class="jobSectionHeader">US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.</h3></div>

Curri

<div>
 
 The role:
 
 
 
 Curri is seeking candidates for a Claims Specialist to join our Legal and Compliance Department. This role reports to the Manager, Operational Risk &amp; Insurance and is fully remote or can be based at Curri HQ in Ventura, CA.
 
 
 The Claims Specialist plays a key role in administering transportation-related claims from initial notice through resolution. This position is responsible for investigating incidents submitted by both internal and external stakeholders while ensuring timely, accurate, and fair outcomes. The role requires regular interaction with peers, customers, carrier owners, drivers, and third parties to gather information and communicate claim status. A strong focus is placed on mitigating claim expenses through proactive investigation while adhering to company policies and expectations. Key metrics that will form the basis for evaluating performance in this role will be based on customer experience and satisfaction and the financial value of claims that are mitigated or recovered. The Claims Specialist also supports continuous improvement efforts by identifying trends and opportunities to reduce future losses.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Receive, review, and investigate all incidents reported to the department including cargo damage or loss, third party property damage or loss, driver vehicle damage, paint spills, or driver injury.
 </li>
 <li>
 Gather necessary statements, documentation, and evidence from customers, drivers, and third parties to determine next steps and the appropriate outcome for all parties involved.
 </li>
 <li>
 Evaluate coverage, determine liability, and recommend appropriate claim resolutions.
 </li>
 <li>
 Communicate clearly and professionally with customers and internal stakeholders regarding claim status and outcomes.
 </li>
 <li>
 Control claim costs by verifying documentation, identifying opportunities to recover claim expenses, and submitting claims to insurance carriers whenever possible.
 </li>
 <li>
 Maintain up-to-date and organized claim files in accordance with established processes to ensure accurate reporting.
 </li>
 <li>
 Assist department with enrollment and maintenance of Curri&rsquo;s Loss Waiver Program designed to offset claim related losses.
 </li>
 <li>
 Support department projects and initiatives as needed.
 
 
 </li>
 </ul>
 
 What you need to have:
 
 
 
 <ul>
 <li>
 Strong organizational skills with the ability to manage multiple claims simultaneously while meeting deadlines
 </li>
 <li>
 High attention to detail and sound judgment when reviewing facts, documentation, and claim details
 </li>
 <li>
 Excellent customer service skills, including the ability to professionally de-escalate hostile or high-stress situations with customers and drivers
 </li>
 <li>
 Comfort communicating frequently with customers during sensitive or complex claim scenarios
 </li>
 <li>
 Ability to work cross-functionally and understand how claims impact broader transportation and operations teams
 </li>
 <li>
 Working knowledge of the transportation industry, including cargo handling and logistics processes (strongly preferred)
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 We are Curri, and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.
 
 
 Founded in 2018 and part of the YC S19 Batch, we&rsquo;re solving the massive inefficiencies that exist in the construction industry. Our team works remotely across the U.S., with headquarters in Ventura, CA. Learn more at curri.com.
 
 
</div>

Bitco Insurance Companies

<div>BITCO Corporation, headquartered in Davenport, IA, is currently seeking a Claims Specialist to join our branch office located in Dallas TX. With 11 branch offices in 10 states, BITCO provides quality insurance services to specialized industries including construction, forest products and oil &amp; gas.

This position is eligible for a hybrid work schedule with required business travel to BITCO office locations and customer offices.

Position Summary:

This position provides key support in the handling of claims across multiple lines of coverage, with a focus on Property. This includes assessing claim coverage, liability, legal and damage issues, and investigating, evaluating, and effectively resolving all assigned claims in a timely manner according to company and regulatory guidelines. Provides a high level of customer service to internal and external business partners.
Primary Responsibilities:
<ul><li>Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims</li>
<li>Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure</li>
<li>Investigate claims to evaluate coverage and legal issues, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials</li>
<li>Provide proper documentation and reporting of investigation and claims handling activities</li>
<li>Provide customer service to insureds and claimants throughout the claims process
</li><li>Negotiates and resolves claims with claimants and insureds and provides appropriate claims resolution documents</li>
<li>Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim</li>
<li>Perform other duties as assigned</li>
</ul>
Qualifications:
<ul><li>Minimum of 3 years of experience with the following:
<ul><li>Coverage Review &ndash; interpreting policies, agreements and disclaimers</li>
<li>Claims Investigation &ndash; Statements, authorizations, retention of qualified experts</li>
<li>Claims Administration &ndash; Reports, review reserves, compliance knowledge of laws and procedures</li>
<li>Claims Settlement &ndash; Preparation of releases and proof of loss statements</li>
</ul></li><li>Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service</li>
<li>Proven ability to develop and maintain good working relationships with customers and co-workers, both internal and external
</li><li>Ability to clearly, accurately, and effectively communicate, both orally and in written correspondence and both internally and externally, including with our customers, claimants, and members of the public</li>
<li>Good negotiation skills</li>
<li>Excellent judgement and decision making skills</li>
</ul>
Benefits:
<ul><li>Competitive salary and benefits</li>
<li>Paid time off and 12 paid holidays a year
</li><li>Health, dental, and vision insurance
</li><li>Company paid life insurance &ndash; 2x annual earnings
</li><li>Old Republic 401(k) Savings and Profit Sharing Plan
</li><li>Education and training opportunities
</li><li>Insurance designations encouraged with financial assistance available
</li><li>Daily two-hour flexible start and end time for 7.5-hour workday</li>
<li>Employee Fitness Program</li></ul></div>

Planes

<div>
 
 Claims Specialist &ndash; Household Goods
 
 
 
 
 Location:
 
 Cincinnati, OH (On-site only)
 
 
 
 Company:
 
 Planes Moving &amp; Storage
 
 
 
 Pay:
 
 $43,000&ndash;$52,000 a year (based on experience)
 
 
 Full-time, Monday&ndash;Friday, first shift
 
 
 
 About Us
 
 
 
 Planes Moving &amp; Storage is a global company with local values. What began with a single truck in Cincinnati in 1921 has grown into a third-generation, family-owned business dedicated to helping people and organizations move forward with confidence. Whether it's a local residential move or a complex supply chain project, our goal is to guide our customers to their next big milestone.
 
 
 
 Position Summary
 
 
 
 We are seeking an experienced
 
 Claims Specialist
 
 with
 
 household goods, moving, or relocation industry experience
 
 . This role manages household goods claims from start to finish, ensuring timely, accurate, and customer-focused resolutions. This position is
 
 100% on-site
 
 at our Cincinnati, OH office.
 
 
 
 Key Responsibilities
 
 
 
 
 Claims Handling
 
 
 
 <ul>
 <li>
 Manage household goods claims involving damage, loss, delay, and valuation disputes.
 </li>
 <li>
 Investigate claims by reviewing inventories, delivery documentation, photos, driver reports, and customer statements.
 </li>
 <li>
 Coordinate with repair firms, inspectors, and internal operations to assess damages and determine settlements.
 </li>
 <li>
 Negotiate settlements in accordance with regulations, valuation coverage, and carrier liability guidelines.
 </li>
 <li>
 Ensure full compliance with DOT/FMCSA timelines and documentation standards.
 
 
 
 </li>
 </ul>
 
 Customer Communication
 
 
 
 <ul>
 <li>
 Communicate professionally with customers to explain findings, set expectations, and resolve disputes.
 </li>
 <li>
 Request missing documentation and provide timely claim updates.
 </li>
 <li>
 Handle sensitive or complex customer issues with professionalism and discretion.
 
 
 
 </li>
 </ul>
 
 Administrative &amp; Operational Support
 
 
 
 <ul>
 <li>
 Maintain accurate claim files and perform detailed data entry.
 </li>
 <li>
 Coordinate with drivers, warehouse teams, and third-party vendors as needed.
 </li>
 <li>
 Support claims adjusters by gathering required documents and records.
 </li>
 <li>
 Assist with cross-training across Risk, Support, and Non-HHGDs departments.
 </li>
 <li>
 Identify and implement process improvements to increase efficiency.
 
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Understand and apply repair procedures and valuation coverage rules.
 </li>
 <li>
 Remain calm and solution-focused in high-stress situations.
 </li>
 <li>
 Collaborate with cross-functional teams to proactively plan for potential issues.
 </li>
 <li>
 Uphold company core values of TEAM: Trust, Empowerment, Accountability, Mesh.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Household goods, moving, or relocation industry experience is required.
 </li>
 <li>
 High school diploma or GED required.
 </li>
 <li>
 Minimum 2 years of customer service or related experience.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work independently with minimal supervision.
 </li>
 <li>
 Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
 </li>
 <li>
 Customer service&ndash;driven with the ability to manage needs efficiently.
 
 
 
 </li>
 </ul>
 
 Pay &amp; Benefits
 
 
 
 <ul>
 <li>
 Pay: $43,000&ndash;$52,000 a year (based on experience)
 </li>
 <li>
 Health, dental, and vision insurance, HSA company match
 </li>
 <li>
 Life and disability insurance
 </li>
 <li>
 Accident and critical illness coverage
 </li>
 <li>
 401(k) retirement plan, company match
 </li>
 <li>
 Paid time off and paid holidays
 
 
 
 </li>
 </ul>
 
 Our Culture
 
 
 
 At Planes, everything starts with culture. Our TEAM values guide how we communicate, collaborate, and serve our customers. We believe our culture is what sets us apart&mdash;and what helps us grow together.
 
 
 
 Planes is an equal opportunity employer.
 
</div>

Planes Moving and Storage

Claims Specialist &ndash; Household Goods Location: Cincinnati, OH (On-site only) Company: Planes Moving &amp; Storage Pay: $43,000&ndash;$52,000 a year (based on experience) Full-time, Monday&ndash;Friday, first shift About Us Planes Moving &amp; Storage is a global company with local values. What began with a single truck in Cincinnati in 1921 has grown into a third-generation, family-owned business dedicated to helping people and organizations move forward with confidence. Whether it's a local residential move or a complex supply chain project, our goal is to guide our customers to their next big milestone. Position Summary We are seeking an experienced Claims Specialist with household goods, moving, or relocation industry experience. This role manages household goods claims from start to finish, ensuring timely, accurate, and customer-focused resolutions. This position is 100% on-site at our Cincinnati, OH office. Key Responsibilities Claims Handling Manage household goods claims involving damage, loss, delay, and valuation disputes. Investigate claims by reviewing inventories, delivery documentation, photos, driver reports, and customer statements. Coordinate with repair firms, inspectors, and internal operations to assess damages and determine settlements. Negotiate settlements in accordance with regulations, valuation coverage, and carrier liability guidelines. Ensure full compliance with DOT/FMCSA timelines and documentation standards. Customer Communication Communicate professionally with customers to explain findings, set expectations, and resolve disputes. Request missing documentation and provide timely claim updates. Handle sensitive or complex customer issues with professionalism and discretion. Administrative &amp; Operational Support Maintain accurate claim files and perform detailed data entry. Coordinate with drivers, warehouse teams, and third-party vendors as needed. Support claims adjusters by gathering required documents and records. Assist with cross-training across Risk, Support, and Non-HHGDs departments. Identify and implement process improvements to increase efficiency. Other Responsibilities Understand and apply repair procedures and valuation coverage rules. Remain calm and solution-focused in high-stress situations. Collaborate with cross-functional teams to proactively plan for potential issues. Uphold company core values of TEAM: Trust, Empowerment, Accountability, Mesh. Qualifications Household goods, moving, or relocation industry experience is required. High school diploma or GED required. Minimum 2 years of customer service or related experience. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to work independently with minimal supervision. Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint). Customer service&ndash;driven with the ability to manage needs efficiently. Pay &amp; Benefits Pay: $43,000&ndash;$52,000 a year (based on experience) Health, dental, and vision insurance, HSA company match Life and disability insurance Accident and critical illness coverage 401(k) retirement plan, company match Paid time off and paid holidays Our Culture At Planes, everything starts with culture. Our TEAM values guide how we communicate, collaborate, and serve our customers. We believe our culture is what sets us apart&mdash;and what helps us grow together. Planes is an equal opportunity employer.

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