claims support specialist

State of Illinois

<div><p><b>Job Requisition ID: </b>54385<br>
<b>BPIS: 03446 &amp; 11758</b></p><p><b>
Opening Date: </b>03/19/2026<br>
<b>Closing Date: </b>04/02/2026<br>
<b>Agency: </b>Department of Healthcare and Family Services<br>
<b>Class Title: </b>MEDICAL ASSIST CONSULTANT II - 26502<br>
<b>Skill Option: </b>None<br>
<b>Bilingual Option: </b>None<br>
<b>Salary: </b>Anticipated starting salary $5384/month / Full salary range $5,384 - $7,631/month<br>
<b>Job Type: </b>Salaried<br>
<b>Category: </b>Full Time<br>
<b>County: </b>Sangamon<br>
<b>Number of Vacancies: </b>2<br>
<b>Bargaining Unit Code: </b>RC062 Technical Employees, AFSCME<br>
<b>Merit Comp Code:</b></p><p></p><p><b><br>
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.</b><br>
</p><p></p><p><b>All applicants who want to be considered for this position </b><b>MUST</b><b> apply electronically through the </b><b>illinois.jobs2web.com</b><b> website. State of Illinois employees should click the link near the top left to apply through the </b><b>SuccessFactors</b><b> employee career portal.
</b></p><p><b>Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.</b></p><p></p><p><b><br>
</b></p><p><b>Why Work for Illinois?</b></p><p>
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you&rsquo;re helping to improve schools, protect our natural resources, or support families in need, you&rsquo;re part of something bigger&mdash;something that touches the lives of every person who calls Illinois home.</p><p>
No matter what state career you&rsquo;re looking for, we offer jobs that fit your life and your schedule&mdash;flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.</p><p></p><p><b><br>
Position Overview:</b></p><p></p><div><br>
The Department of Healthcare and Family Services, Medical Programs/Bureau of Professional and Ancillary Services is seeking to hire a motivated candidate to serve as Prior Approval Specialist. Under the direction of the Prior Approval and Customer Relations/Special Case Programs managers, this position conducts professional work in the interpretation of Department policies, procedures, instructions, in the prior approval process for durable medical equipment and specialized medical services. This position will provide a current status of prior, approval requests within the MMIS database to providers of these services.</div><div></div><div><br>
The ideal candidate will possess strong communication skills, confidence, the ability to thrive in high volume and fast paced environment, and problem-solving skills to ensure operations are running effectively.</div><div></div><p><br>
HFS values employees with different backgrounds, life experiences, and talents.</p><p></p><div><br>
Employees receive a robust benefit package including:</div><ul><li>
Monday-Friday work schedule</li><li>
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)</li><li>
Health, Life, Vision, and Dental Insurance</li><li>
Pension Plan</li><li>
Paid Parental Leave</li><li>
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)</li><li>
Employees earn (12) paid Sick Days annually.</li><li>
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.</li><li>
Employees earn (3) paid Personal Days annually.</li><li>
(13-14) paid holidays annually (based on start date)</li></ul><div></div><div><br>
If you are seeking a new opportunity, and this position appeals to you, please apply today!</div><div></div><p><br>
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.</p><p></p><p><br>
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.</p><div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2></div><div><ul><li>
Under direction, serves as a Prior Approval Specialist and conducts professional work in the interpretation of Department policies, procedures, instructions, and other related aspects regarding the Prior Approval process for durable medical equipment and specialized medical services</li><li>
Responds to telephone and/or written correspondence to/from medical vendors, agency staff, and the general public regarding inquiries, complaints, and requests for information and assistance</li><li>
Researches and analyzes prior approval requests submitted by medical providers to determine action for entering prior approvals</li><li>
Stays up to date on policy and procedure changes</li><li>
Attends meetings</li><li>
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2></div><div><ul><li>
Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with courses in medical social work</li><li>
Requires two (2) years professional experience in fields related to medical social work</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2></div><div><ul><li>
Licensure in one of the following specialties: Registered Nurse, Speech-Language Pathologist, Respiratory Therapist, Physical Therapist, or Occupational Therapist</li><li>
Three (3) years of experience working with medical terminology</li><li>
One (1) year of experience working with federal, state and local legislation and agency requirements pertinent to public assistance, medical care and rehabilitation assistance</li><li>
One (1) year of experience providing consultation and instruction related to professional and medical social casework</li><li>
One (1) year of experience providing customer service to medical provider offices on behalf of a payer</li><li>
One (1) year of experience addressing policies and procedural inquiries from providers, interest groups and the general public</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Conditions of Employment</b></h2></div><div><ul><li>
Requires completion of a background check and self-disclosure of criminal history</li><li>
Requires the ability to utilize and maintain state issued equipment such as a laptop</li><li>
The conditions of employment listed her are incorporated and related to any of the job duties as listed in the job description</li></ul></div></div></div><p><b>
Work Hours:</b> Monday - Firday 8:30am - 5:00pm<br>
<b>Headquarter Location:</b> 201 S Grand Ave E, Springfield, Illinois, 62704<br>
<b>Work County: </b>Sangamon<br>
<b>Agency Contact:</b> HFS.DMPApps@illinois.gov<br>
<b>Posting Group:</b> Health Services</p><p></p><p><br>
This position DOES NOT contain &ldquo;Specialized Skills&rdquo; (as that term is used in CBAs).</p><p></p><p><b><br>
APPLICATION INSTRUCTIONS</b></p><p>
Use the &ldquo;Apply&rdquo; button at the top right or bottom right of this posting to begin the application process.</p><p>
If you are not already signed in, you will be prompted to do so.</p><p>
State employees should sign in to the career portal for State of Illinois employees &ndash; a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.</p><p>
Non-State employees should log in on the using the &ldquo;View Profile&rdquo; link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.</p><p>
If you have questions about how to apply, please see the following resources:</p><p>
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid</p><p>
Non-State employees: on Illinois.jobs2web.com &ndash; click &ldquo;Application Procedures&rdquo; in the footer of every page of the website.</p><p></p><p><br>
The main form of communication will be through email. Please check your &ldquo;junk mail&rdquo;, &ldquo;spam&rdquo;, or &ldquo;other&rdquo; folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:</p><ul><li>
donotreply@SIL-P1.ns2cloud.com</li><li>
systems@SIL-P1.ns2cloud.com</li></ul></div>

Billing & Claims Support Specialist (Medical Assistance Consultant II)

Naphcare, Inc.

<div>Overview:
<div><b>
NaphCare</b> has an excellent opportunity for a <b>Claims Consolidation Specialist</b> to join our <b>Corporate Headquarters</b> in <b>Birmingham, AL</b>.</div><div></div><div><br>
NaphCare is a family owned, medical technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 36 years. Come join our team of over 7000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.</div><div></div><p><br>
NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare as you use our cutting-edge resources, including our award-winning electronic operating system</p><p></p><p><b><br>
NaphCare Benefits for Full-Time Employees Include:</b></p><ul><li><b>
Prescriptions free of charge</b> through our health plan</li><li>
Health, dental &amp; vision insurance that <b>starts day one</b>!</li><li>
Lowest Cost Benefits! <b>$44 for single, $105 for family!</b></li><li>
Employment Assistance Program (EAP) services</li><li>
401K and Roth with company contribution that <b>starts day one!</b></li><li>
Tuition Assistance</li><li>
Referral bonuses</li><li>
On-site education</li><li>
Free Continuing Education!</li><li>
Term life insurance at no cost to the employee</li><li>
Generous paid time off &amp; paid holidays</li></ul><p>
NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up to date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.</p><p></p><div><br>
With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.</div><div></div><div><br>
We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.</div>
Responsibilities:
<p><b>
Responsibilities for</b> <b>Claims Consolidation Specialist:</b></p><br>
<p></p><ul><li>
Review authorization and Medical Records in order to identify services rendered and expected claims.</li><li>
Utilize medical terminology knowledge to review medical records and authorization scenarios.</li><li>
Develop and maintain provider billing contacts to pursue claims for all authorizations.</li><li>
Properly organize and designate claims as &ldquo;ready-to-bill&rdquo; and distribute to appropriate NaphCare sites.</li><li>
Receive statements and ensure that authorizations have been loaded to match the corresponding statements.</li><li>
Demonstrate an ability to prioritize, meet deadlines, and multitask while promoting efficiency and effectiveness within daily workload.</li><li>
Exhibit a high comfort level in working with large volumes of data.</li><li>
Demonstrate a strong attention to detail and a commitment to customer service throughout the claims process.</li><li>
Additional duties and specific projects as assigned.</li></ul>
Qualifications:
<p><b>
Qualifications for</b> <b>Claims Consolidation Specialist:</b></p><br>
<p></p><ul><li>
Associate's degree or higher or equivalent work experience.</li><li>
Minimum of two (2) years of recent experience in claims processing and/or medical records review.</li><li>
Working knowledge of medical terminology and medical billing.</li><li>
Specific experience working with UBs and 1500s is preferred.</li><li>
Medical billing, claims processing/adjudication, medical records review, and/or coding experience preferred.</li><li>
Proficiency in Microsoft Office Suite and strong written and verbal communication skills are also required.</li></ul><div>
We know you may have questions before applying. <b>To speak to a recruiter directly, email your questions and/or resume to</b> <b>CorporateHR@naphcare.com</b> <b>with the position and location you&rsquo;re interested in.</b></div><div></div><div><i><br>
Equal Opportunity Employer: disability/veteran</i></div></div>

Claims Consolidation Specialist

Skyward Specialty Insurance

<div><p>The Claims Intake Specialist supports the Claims team by managing incoming claim-related correspondence, organizing electronic claim files, and assisting claims professionals with administrative and document preparation needs. This role is highly detail-oriented and helps ensure claim documentation is processed accurately, timely, and in accordance with internal workflows&mdash;while contributing to continuous process improvement.
</p><p></p><p><b>Essential Responsibilities
</b></p><ul><li>Sort, order, index, and file claim-related mail received via email.
</li><li>Claim set up.
</li><li>Create and organize ImageRight folders/zip folders as needed to support claim file structure and accessibility.
</li><li>Draft documents and provide administrative and operational support to claims professionals.
</li><li>Assist with special projects and other duties as needed due to business change and growth.
</li><li>Participate in continuous claims process and operational improvement efforts, including identifying workflow efficiencies and supporting implementation of improvements.
</li></ul><p></p><p><b>Qualifications
</b></p><ul><li>3+ years of administrative support experience.
</li><li>Insurance industry (Claims) experience is a plus, but not required.
</li><li>Highly organized and efficient in a fast-paced, multi-task environment; able to prioritize effectively to accomplish objectives with creativity and enthusiasm.
</li><li>Working knowledge of Microsoft Office applications (e.g., Outlook, Word, Excel).
</li><li>Ability to work well with people in a high-performing environment, supporting teamwork and collaboration.
</li></ul><p></p><p><b>Key Skills &amp; Attributes (Preferred)
</b></p><ul><li>Strong attention to detail and commitment to accuracy.
</li><li>Professional written communication and document formatting skills.
</li><li>Ability to manage repetitive tasks while maintaining quality and speed.
</li><li>Customer-service mindset when supporting internal stakeholders.
</li></ul><p></p><p><b>Compensation &amp; Benefits
</b></p><p></p><p>The applicable base salary for this opportunity is $50,000 - $60,000. The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this opportunity may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance.</p></div>

Claims Intake Specialist - Accident & Health

Stemilt

<div><p>Are you interested in driving change? Do you have a curiosity-driven mindset to discover what is possible? Are you a self-driven individual with integrity? Do you want to be part of a department that is on the path to becoming uniquely extraordinary?</p><p>
If so, join us as Stemilt&rsquo;s <b>California (CA) Sales Support &amp; AR Claims Specialist.</b> Stemilt, a vertically integrated Company that brings wholesome and earth friendly products to families around the world, and the largest employer and pillar for the Wenatchee Valley Community, is looking to become a leading employer, not just in its home valley but, around Washington, and the world. If you are an open-minded, continuously learning individual that looks to push the limits, and is beyond ego&hellip; This Company is for you. <b>We are World Famous! Join us, you will love it here</b> !</p><p>
As Stemilt&rsquo;s <b>CA Sales Support &amp; AR Claims Specialist</b>, you will play a crucial role in ensuring seamless operations across production, sales, and accounting. From April to June, during the dynamic CA cherry season, and again from December to February, during our import cherry program; you will wear many hats, monitoring inventory levels, handling order management, scheduling, and reporting. Once the season concludes, you will switch gears and work to ensure accounting accuracy for our growers and move into a role of assisting with claims and collections. This position supports three thousand Stemilters and it&rsquo;s required to <b>deliver extraordinary customer service at all levels, </b>in addition to accurate and timely order entry, keeping management informed by submitting activity and results reports, and providing other Departments with requested information as needed. <b>Excellent math and communication skills, both written and verbal, a must.</b></p><p><b><i>
Overtime and a flexible schedule required during May-June and December-February.
</i></b></p><p><b><i>Please note: This job is based in California. Applicants must be willing to work in California.</i></b></p><p><b>
Key Responsibilities</b></p><ul><li>Develop deep product expertise and collaborate closely with QC, Production, Sales, and Shipping teams.</li><li>Monitor inventory rotation, orders, and carrier arrivals to ensure smooth operations.</li><li>Support management by preparing and maintaining accurate reports.</li><li>Partner with Sales and Accounting to maintain clean, collectible accounts receivable.</li><li>Navigate and work efficiently within various customer portals.</li><li>Research and resolve unidentified payment deductions.</li><li>Gather data and submit claims accurately and timely.</li><li>Process debits and credits on customer accounts.</li><li>Communicate with Customer&rsquo;s Accounts Payable department, including sending statements, past‑due notices, and revised invoices.</li><li>Deliver excellent internal and external customer service.</li><li>Demonstrate reliability with strong attention to detail.</li></ul><p><b>
Reports to:</b> Sales EDI &amp; AR Collections Manager</p><p><b>
What we bring to your table:</b></p><ul><li>A <b>World Famous! </b>benefits package that includes:</li></ul><p>
o Medical/Dental/Vision insurance</p><p>
o Short- and Long-term Disability insurance</p><p>
o Flexible Spending Account (FSA)</p><p>
o Life insurance</p><p>
o Matched 401(k)</p><p>
o Paid Holidays</p><p>
o Paid-Time-Off</p><p>
o Performance Incentive Plan</p><ul><li>An exciting opportunity to shape new performance standards, build knowledge, and open pathways for continued career growth!</li></ul><p></p><p><b>
Experience:</b></p><ul><li>Experience in Agriculture, Produce Sales or accounting a plus.</li></ul><p><b>
Qualifications:</b></p><p>
Associate&rsquo;s degree (A.A) or equivalent from two-year college or technical school; or two-years related experience and/or training; or equivalent combination of education and experience.</p><ul><li>Detail‑oriented with strong organizational skills and the ability to manage multiple priorities effectively.</li><li>Demonstrates accuracy and integrity in data entry, supported by solid computer skills.</li><li>Comfortable communicating verbally&mdash;in person and over the phone.</li><li>Knowledge of fruit grades, varieties, packs, sizes, customer packaging, and quality requirements.</li><li>Proven ability to deliver high‑quality results with a transparent, consultative, and collaborative approach.</li><li>Strong attention to detail.</li><li>Excellent math skills.</li><li>Commitment to embracing change with purpose, flexibility, and adaptability.</li></ul><p><b>
Preferred:</b></p><ul><li>Advanced knowledge of Microsoft Excel with strong mathematical aptitude.</li><li>Experience in Produce, Sales or Accounting.</li><li>Knowledge of PACA regulations.</li></ul></div>

CA Sales Support & AR Claims Specialist

Selective Insurance

<div>About Us:
<div><i>
At Selective, we don't just insure uniquely, we employ uniqueness.</i><br>
<br>
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work&reg; in 2025 for the sixth consecutive year.<br>
<br>
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.</div>
Overview:
<div>
Selective Insurance is seeking a Claims Technical Specialist-Construction Defect for this remote position. This role will investigate, negotiate and conclude by settlement or denial complex and challenging claims. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.</div>
Responsibilities:
<ul><li>Investigate the claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information.</li><li>
Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary.</li><li>
Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution.</li><li>
Evaluate, negotiate and settle both non-litigated and litigated claims within delegated authority. Handle litigation files from start to finish.</li><li>
Update ACS on a continual basis to accurately reflect status of each assigned fie and to initiate percentage of negligence on the part of the insured to determine &quot;chargeablity&quot;.</li><li>
Receive and approve expenses incurred to investigate, process, and handle a claim.</li><li>
Prepare check requisitions for all loss and expense payments.</li><li>
Explore salvage and subrogation potential on all claims. Prepare for and participate in claims review and settlement conferences.</li><li>
Close claim by issuing check or denial and securing appropriate releases.</li><li>
Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee&rsquo;s time and a valid driver&rsquo;s license.</li></ul>
Qualifications:
<div><b>
Knowledge and Requirements</b></div><ul><li>
Must be able to handle litigation files from start to finish. 80% to 90% of CD files are in suit or expected to be litigated.</li><li>
Must understand and interpret policy forms and endorsements that may limit or exclude coverage.</li><li>
Must understand and interpret Named Insured role and obligations to others (GC, sub, sub-sub, etc.).</li><li>
Must be able to determine Additional Insured obligations, if any.</li><li>
Must be able to evaluate contractual obligations and their effect on coverage.</li><li>
Ability to author Coverage Position Letters (ROR, Disclaimers, etc.) to submit for approval by management.</li><li>
Ability to recognize coverage issues that require evaluation by the internal coverage team and/or outside coverage counsel.</li><li>
Recognition of potential early settlement opportunities and willingness to recommend business decisions to resolve.</li></ul><div><b><br>
Education and Experience</b></div><ul><li>
College degree preferred.</li><li>
Prefer 7-10 years claims experience.</li><li>
5+ years with handling construction defect claims that involve complex coverage analysis and moderate to high loss evaluations.</li></ul>
Total Rewards:
<div>
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.<br>
<br>
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.</div>
Pay Range: USD $96.00 - USD $125,000.00 /Yr. Additional Information:
<div><i>
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual&rsquo;s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences &ndash; and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.</i><br>
<br>
<i>For Massachusetts Applicants</i><br>
<br>
<i>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></div></div>

Claims Technical Specialist - Construction Defect (Remote)

Slide Insurance

<div><div><p><b>Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.</b></p>
<p>
At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!</p></div><p><b>
What you will be doing:</b></p><br>
<ul>
<li>Maintain document procedures and job aids for all Claims Support tasks.</li>
<li>Maintain team metrics, analyze, and report performance results to Claims leadership.</li>
<li>Monitor the performance of the Claims Support Representatives to ensure all assigned tasks are completed within defined deadlines, provide guidance as needed.</li>
<li>Monitor the processing of all incoming mail and e-mail to ensure proper scanning and/or indexing to the appropriate claim files.</li>
<li>Ensure all claim file requests are processed by the Claims Support staff in an accurate and timely manner.</li>
<li>Provide oversight of all claim reassignments, onboarding, offboarding, and/or team change requests.</li>
<li>Ensure Claims reports and rosters are updated to reflect all changes related to staffing and productivity.</li>
<li>Support and guide Claims Support Representative team with complex task assignments.</li>
<li>Oversee the input of First Notice of Loss Claims in Claims Management System, as needed.</li>
<li>Continuously evaluate, coordinate, and prioritize critical and time sensitive work items for the Claims Support team.</li>
<li>Provide leadership to team members and regularly conduct effective and timely structured Progress and Growth conversations.</li>
<li>Collaborate with Claims Leadership to proactively identify process improvement opportunities and implement effective solutions.</li>
<li>Facilitate a work environment that fosters and supports ethical decision-making and actions by motivating, promoting, and modeling ethical behavior, as well as executing job responsibilities in accordance with Slide's core values and policies.</li>
<li>Performs other duties as assigned.</li>
</ul>
<p><b>What you have:</b><br>
<i>Education, Experience, and Licensing:</i></p><br>
<ul>
<li>Bachelor's degree or an equivalent combination of a High School diploma and pertinent work experience is required.</li>
<li>Minimum 5 years of experience working with diverse types of claims in the Homeowner's Property &amp; Casualty insurance industry required.</li>
<li>Minimum 1 year of people leadership experience required; employees with at least 1 year of service at Slide may also be considered.</li>
<li>Minimum 3 years of experience with <i>Florida</i> insurance laws and <i>Florida</i> good faith claims handling required.</li>
<li>Active Florida 6-20 Resident All Lines Adjuster License is a plus<b>.</b></li>
<li>Industry designations or certifications a plus.</li>
</ul>
<p><i>Qualifications/Skills and Competencies:</i></p><br>
<ul>
<li>Strong proficiency in MS Office programs including Excel, Word, etc.</li>
<li>Excellent interpersonal skills with a focus on excellent customer service.</li>
<li>Strong planning and organizational skills.</li>
<li>Demonstrated leadership and managerial skills.</li>
<li>Strong verbal and written communication skills.</li>
<li>Knowledge of property claims practices and legal terminology.</li>
<li>Ability to prioritize, plan and organize responsibilities.</li>
<li>Excels in a fast-paced environment.</li>
<li>Proficiency in a variety of claims-related platforms including but not limited to Xactimate and Guidewire.</li>
<li>Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.</li>
<li>Strong analytical, organizational, negotiation and communication skills.</li>
<li>Desire to live Slide's Core Values.</li></ul><p></p><div><p><b><br>
What Slide offers to you:</b></p>
<p><b>
The Slide Vibe</b> - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.</p>
<p><b>
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Claims Support Supervisor

UniTek Global Services

<p>UniTek Global Services is seeking an Assistant Claim Administrator to support our Auto and Property Claims operations by assisting with claim intake, coverage verification, documentation, customer communications, and coordination with adjusters and vendors. This role ensures claims are handled efficiently, accurately, and in compliance with regulatory and company standards.<br/></p><p><b>Key Responsibilities:</b><br/></p><ul><li>Set up new auto and property claims; validate First Notice of Loss (FNOL) information and policy coverages.</li><li>Maintain organized, current claim files and update claims systems (Zoho, Corp Svcs portal</li><li>Obtain statements from insureds, claimants, witnesses, and vendors; request and track estimates, photos, and reports.</li><li>Coordinate inspections for appraisals; assist adjusters with documentation.</li><li>Prepare damage summaries.</li><li>Ensure all communications and documentation meet company standards.</li><li>Serve as a point of contact for insureds/claimants regarding claim status and next steps.</li><li>Draft correspondence (letters, emails)</li><li>Submit pay requests on approved invoices, assess back charges/credits as appropriate.</li><li>File claims as needed with appropriate provider for property damages when subcontractor funds are no longer available.</li><li>Maintain dashboards and activity logs; schedule meetings as needed.</li><li>Collaborate with internal teams (Legal, Project Coordinators/Managers) and external partners (body shops, subcontractors).</li></ul><p><b>Qualifications:</b><br/></p><ul><li>Associate's or Bachelor's degree preferred or equivalent work experience.</li><li>Texas adjuster license not required for assistant roles; ability/willingness to obtain is a plus.</li><li>Auto and Property claims experience a plus (assistant/coordinator level).</li><li>Proficiency with Microsoft Office.</li><li>Strong organization, attention to detail, and written/verbal communication.</li><li>Experience supporting fault assessment, negligence, and subrogation workflows, a plus.</li><li>Prior exposure to settlement negotiations support and property damage documentation a plus.</li><li>Demonstrates foundational claims knowledge.</li><li>Understanding of insurance principles.</li><li>Focus on operational efficiency and service.</li></ul><p>Pay Range:<br/></p><p>$24.00 to $31.50 per hour, based upon geography, skills, and experience.<br/></p><p>This position is non-exempt and eligible for overtime pay in accordance with federal and state laws.<br/></p><p>Bonus: Eligible for performance incentive opportunities of up to 2% of salary, based on company and individual goals and performance.<br/></p><p><i>UniTek Global Services is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. </i><br/></p><p>Work Location: Remote<br/></p>

REMOTE: Assistant Claim Administrator

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