claims team lead

Workinshrewsbury

Salary: £35k - 40k per year Reference: 70437 Are you ready to take your career to the next level as a Senior Claims Manager? This role offers the opportunity to lead and shape the claims process within a small and reputable company. With a focus on Agricultural, Commercial and Personal Lines Business, you'll play a pivotal role in ensuring claims are processed accurately and efficiently. If you're looking for a position that offers a busy role within a supportive team environment this is the role for you. What You Will Do: <ul> <li>You will be responsible for managing the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims</li> <li>Assist clients with claims-related enquiries, providing direct support or connecting them with the right contacts.</li> <li>Work closely with insurers, loss adjusters, solicitors, brokers, and claimants to ensure claims are processed efficiently and accurately.</li> <li>Regularly chase outstanding claims and ensure prompt settlement payments to customers.</li> <li>Deliver exceptional customer service and promote top-tier customer care at all times.</li> <li>Supervise claims handlers and provide guidance and support as needed.</li> <li>Review and evaluate claims to ensure accuracy and compliance with policies and regulations</li> <li>Develop and implement policies and procedures to improve efficiency and quality of claims processing</li> </ul> What You Will Bring: <ul> <li>A minimum of 2 years' experience in a Senior Claims Management role or related field.</li> <li>Strong leadership, organisational, and communication skills to manage teams and processes effectively.</li> <li>Proficiency in Microsoft Office and claims management software.</li> <li>Exceptional attention to detail and the ability to manage multiple priorities with ease.</li> </ul> As a Senior Claims Manager, you'll be at the heart of ensuring claims are handled with diligence and professionalism. This company prides itself on delivering tailored solutions to meet the needs of its diverse client base. With a commitment to quality and customer care, you'll contribute to maintaining and enhancing its reputation in the industry. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership of the claims process. Location: This role is based in Shrewsbury, offering a convenient and accessible location for professionals in the surrounding area. Interested? If you're ready to step into a leadership role and make a difference, don't wait! Apply now to join this company as a Senior Claims Manager and take the next step in your career journey.<img src="https://www.jobg8.com/Tracking.aspx?vX6ucqYYTObsWA55idoRV6qfQnPuhCogv" width="0" height="0" />

Claims Manager

Allstate Insurance

<div>At Allstate, great things happen when our people work together to protect families and their belongings from life&rsquo;s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers&rsquo; evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job involved leading a team whose primary role involved in supporting the data entry updates/ gathering required information / documents to support claim finalization. As part of the role the teams review images and documentation received with regards on the claims and as per guidelines update the information into the system and perform follow ups with vendor for the required information.
 
 
Managing tasks and workflows in accordance to set standards and ensuring necessary claims processing guidelines are being adhered to through the process. Handling new hire training and transitions for the scope of services. Will need to have a high interest in driving domain certification and effectively collaborate with our Learning and Development partners to execute on industry certifications and training programs. Monitoring the KPI health of the business. Interact with stateside partners and provide necessary reporting across people and process KPI&rsquo;s. Lead teams of high performing individuals, execute on actions and initiatives in line with organization culture. Collaborate across multiple cross functional teams (not limited to Technology, Hiring, Training, Quality). Develop talent and create an environment of trust and motivation in which team can thrive and drive results.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Ensure knowledge upkeep of the team and adherence to standards and KPI&rsquo;s</li><li>
Proactively identify challenges from a delivery/operational perspective and build out recovery action plans</li></ul><ul><li>
Drive Transformation outcomes through digital and operational levers</li><li>
Fair practices to manage tasks and have a Claims ownership mindset</li><li>
Ensure team adhering to processing guidelines and maintaining the necessary accuracy</li><li>
Retention of talent is key and ensure all EWS procedures and stability reporting is in place</li><li>
Participate in Transition related calls and share relevant updates with regards to the team (Knowledge Transfer/Training Progress Updates/Health review of team)</li></ul><ul><li>
Review Inspire and Barometer survey outcomes and build actionable plans to sustain targets</li><li>
Optimum resource utilization across the team and actively manage the demand/capacity basis volume inflow</li><li>
Conduct process trainings / refresher trainings / Feedback sessions across the team</li><li>
Walk the Talk by leading the way with Continuous improvement best practices &ndash; rigor with daily huddles, performance/ knowledge management, build resiliency through training etc.</li><li>
Initiate Ideation sessions and identify problem areas across the process lifecycle</li></ul><ul><li>
Deliver operational efficiencies through defined levers</li><li>
Arrange and attend business meetings (in-person/virtually)</li><li>
Monthly/Quarterly/Annual Performance tracking and management for people and business with necessary metric/health reporting</li><li>
Interact with leadership teams and raise flags on any business/financial risk that is observed in the process</li><li>
Mentor and guide team members through our shared purpose behaviors and leadership practices</li><li>
Self-grooming from a leadership and domain perspective to drive capability expansion and growth</li></ul><ul><li>
Define learning pathways for the team and effectively identify leadership/skilling needs in collaboration with HR and training partners</li><li>
Have strong reporting and review in place to effectively escalate issues to stakeholders/leadership</li><li>
Adherence to employee engagement processes (1-0-1&rsquo;s, Development plan building)</li></ul>
Supervisory Responsibilities:
This job have supervisory duties
Preferred Qualifications:
Education and Experience
<ul><li>Bachelor&rsquo;s Degree or equivalent experience</li><li>
7 - 9 years of related experience in Property Claims</li><li>
Managed a team with at least 15+ FTE</li><li>
Exposure to handling voice / Backoffice</li></ul><ul><li>
Operational experience handling Claims Insurance processing</li><li>
Hands-on experience &amp; knowledge about Transition and business set up</li><li>
External Insurance certification will be preferred</li><li>
Green Belt certified or Project Management Certification will be an advantage</li><li>
Should be Experienced with Voice process</li></ul>
Knowledge/Skills/Abilities/Experience<ul><li>
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy</li><li>
Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork</li><li>
Applies advanced knowledge of MI creation, MI presentation and showcase relevant team MI team to stakeholders</li><li>
Applies conflict management and problem resolution skills</li><li>
Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data and advanced knowledge of problem solving and preparation of complex reports for analysis</li></ul>
Primary Skills
Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building
Shift Time
Recruiter Info
Dipti Murudkar
dsudh@allstate.com
About Allstate
Joining our team isn&rsquo;t just a job &mdash; it&rsquo;s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger &ndash; a winning team making a meaningful impact.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization&rsquo;s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.</div>

Team Leader - Property Claims ( Voice)

Transguard Workforce Solutions

<div>
 
 
 Transguard Workforce Solutions
 
 is the UAE&rsquo;s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
 
 
 We are currently recruiting a
 
 Supervisor &ndash; Engineering &amp; Liabilities Claims (Non-Marine &amp; Energy)
 
 for our client based in Abu Dhabi, UAE.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The job holder is responsible for supervising and implementing claims management strategies for Engineering &amp; Liabilities Claims (Non-Marine &amp; Energy - Direct). This includes overseeing a team of senior officers to ensure claims are processed promptly, accurately, and in compliance with insurance policies, company standards, and regulatory guidelines.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 1.Policy &amp; Compliance:
 
 
 <ul>
 <li>
 Review and recommend updates to claims policies and procedures.
 </li>
 <li>
 Ensure compliance with rules, regulations, and procedural requirements.
 </li>
 <li>
 Communicate policies and procedures effectively across the team.
 </li>
 </ul>
 
 
 2.Claims Operations:
 
 
 <ul>
 <li>
 Supervise claim registration, processing, and reserve creation.
 </li>
 <li>
 Review claims processed by senior officers for accuracy in deductibles and limits.
 </li>
 <li>
 Evaluate survey reports and assessments.
 </li>
 <li>
 Ensure timely and accurate responses to claims queries within SLA timelines.
 </li>
 <li>
 Monitor claim documentation, investigation, evaluation, negotiation, reserving, and settlement.
 </li>
 <li>
 Analyze claim trends and support strategy development to address adverse patterns.
 </li>
 <li>
 Support litigation processes and draft legal correspondence when required.
 </li>
 <li>
 Maintain and update physical and electronic claim files.
 </li>
 <li>
 Review and validate settlement payments and denials.
 </li>
 <li>
 Ensure timely reporting to management and internal stakeholders.
 </li>
 <li>
 Conduct claims ageing analysis and monitor unsettled claims.
 </li>
 <li>
 Manage external loss adjusters and surveyors.
 </li>
 <li>
 Support training and development initiatives within the team.
 </li>
 </ul>
 
 
 3.Claims Rejection &amp; Investigation:
 
 
 <ul>
 <li>
 Review declined claims and ensure proper communication with clients/brokers.
 </li>
 <li>
 Investigate complex and suspicious claims and provide recommendations.
 </li>
 <li>
 Ensure technical justification for all claim rejections.
 </li>
 <li>
 Implement dual-check processes within the team.
 </li>
 </ul>
 
 
 4.Continuous Improvement:
 
 
 <ul>
 <li>
 Identify opportunities for process and system improvements.
 </li>
 <li>
 Support development of tools for efficient claims settlement.
 </li>
 <li>
 Align improvements with market needs and approved strategies.
 </li>
 </ul>
 
 
 5.Customer Satisfaction:
 
 
 <ul>
 <li>
 Ensure high standards of customer service.
 </li>
 <li>
 Address claim-related queries promptly to enhance client satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 Adherence to Turnaround Times (TATs)
 </li>
 <li>
 Nil actionable or aged claims
 </li>
 <li>
 Increased claims settlement and recovery ratios
 </li>
 <li>
 Reduced excess payouts and erroneous payments
 </li>
 <li>
 Improved response times and reduced customer complaints
 </li>
 <li>
 Effective performance monitoring of loss adjusters/surveyors
 </li>
 <li>
 Successful implementation of process improvements
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in relevant field
 </li>
 <li>
 Native Arabic Speakers required
 </li>
 <li>
 Diploma in Insurance or relevant certification - preferred
 </li>
 <li>
 4&ndash;5 years of relevant experience in Engineering &amp; Liabilities Claims, including 2-4 years in a supervisory role
 </li>
 </ul>
 
 
</div>

Supervisor – Engineering & Liabilities Claims (Non-Marine & Energy)

IGI LIFE INSURANCE LIMITED

&middot; Evaluate medical claims including both out-patient claims and In-Hospitalization Claims under the policy terms and conditions and recommend claims for approval&middot; Handle claims from receipt of notification to settlement and take into consideration opinions of the outside Doctor's regarding the claims&middot; Correspond with clients and agents/Investigator regarding claim queries&middot; Coordinate with Accounts Department regarding claims payments&middot; Telephonic/Outdoor investigation of facts involved in claims.&middot; Monitor team reports, direct necessary action, and inform head of department regarding pertinent information&middot; Prepare the Service Quality complaint log, handle Service Quality projects and maintain claims TAT&middot; Participate in assigned claims projects as and when requiredQualifications/ Experience/ Capabilities&middot; Minimum level of Education for this job: Bachelors (medical related field preferred)&middot; Minimum Experience required for this job: 2 years (preferably in the corporate or billing section of a hospital or in claims in an insurance firm)Contractual position which can lead to permanent status.Job Type: Full-timePay: From Rs123,456.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Officer Claims

Venn Group

Overview Locum Legal Claims Manager - 12 months - Full Time - Hybrid-Working - Up to £60 per hour - North-WestPosition: Locum Legal Claims ManagerOrganisation: North-West based OrganisationDuration: up to 12 monthsWorking Pattern: 30-37.5 hours across 4-5 days per weekWorking Arrangement: Hybrid, office attendance in the North West 2-3 days per weekHourly Rate: Up to £60 per hour Umbrella Responsibilities <ul><li>Lead and manage a team of solicitors and claims specialists, providing supervision, support, and professional development</li><li>Handle any escalations from team members</li><li>Oversee the full lifecycle of claims including public liability, employer's liability, property damage, and environmental claims</li><li>Liaise with external counsel, insurers, regulatory bodies, and other stakeholders to manage complex or high-value claims</li><li>Maintain compliance with all relevant legal and regulatory requirements, including environmental and health & safety law</li><li>Monitor trends in claims data and provide insights and reports to senior leadership, identifying areas for operational improvement or risk mitigation</li><li>Manage a small case load pertaining to the above areas</li></ul> Essential to the role <ul><li>The successful candidate must be a qualified Solicitor/Barrister/CILEx</li><li>Demonstrable experience working in a commoditised claims environment</li><li>Evidence of team management in a claims environment</li></ul> How to apply If you're interested in this Locum Litigation Lawyer position, you can apply for this role online or contact Beth Jackson-Jones directly via phone or email for further information on:Email: Phone: Job Reference: J91277 Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates. All rates stated serve only as a guide and all applicants will be considered on their individual merits.<img src="https://www.jobg8.com/Tracking.aspx?b3tFgLThzre43JhC9yQSpSt75NFgC%2bU0e" width="0" height="0" />

Locum Legal Claims Manager

Allianz Partners

What You Do
<ul>
<li>Oversee the Claims Reconciliation Team s daily activities, setting clear productivity and quality targets, and regularly reporting progress to the Manager and Heads.</li>
<li>Generate comprehensive Monthly Management Reports detailing Reconciliation Status (both open and closed), including disputed and payable amounts, while emphasizing key insights and actionable recommendations.</li>
<li>Design and implement process improvements not only within reconciliation but also across related functions where issues arise, such as adjudication mistakes, system glitches, unclear rejection reasons, timing, and technical errors.</li>
<li>Lead coaching and feedback sessions with both internal and external stakeholders to align on reconciliation requirements.</li>
<li>Organize ongoing training and development programs to boost team expertise and capabilities.</li>
<li>Establish performance objectives and track team progress to maintain exceptional accuracy and efficiency in reconciliation.</li>
<li>Create and execute strategies that optimize reconciliation workflows and enhance operational efficiency.</li>
<li>Ensure all reconciliation activities strictly comply with internal policies, external regulations, and industry standards.</li>
<li>Stay informed on relevant regulations and enforce compliance within the team.</li>
<li>Provide direct feedback to our Claims Medical team to improve the overall process.</li>
<li>Perform other ad hoc duties as neede</li>
</ul>
What You Bring
<ul>
<li>Bachelor s degree preferred in Medical fields, Finance, Business Administration, Insurance, or related areas.</li>
<li>At least 5 years of experience in claims reconciliation, finance, accounting, or similar fields.</li>
<li>Demonstrated success in managing and resolving complex claims challenges.</li>
<li>Excellent analytical and problem-solving abilities.</li>
<li>High attention to detail and precision.</li>
<li>Skilled in financial software and reconciliation tools.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Proven ability to lead, inspire, and develop teams.</li>
<li>Familiarity with applicable regulations and industry standards.</li>
<li>Hybrid work option available based on business needs.</li>
</ul>

Reconciliation Team Lead

TIME Appointments Ltd

Time Appointments are working alongside an innovative Claims Management company who are currently recruiting for an experienced Motor Claims Manager to strengthen their UK based operations. The successful candidate will become part of a growing company who offer great routes of progression and industry qualifications to further skills and development.Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home.To be considered for this fantastic opportunity, applicants are required to have experience gained from within a similar position, with a proven track record in successfully overseeing the Motor Claims Department and managing the Motor Claims Team Leaders You will also need to be fully competent in all aspects of claims management and people development, with proven influencing and problem-solving capabilities and experienced in Technical Motor Claims.As well as managing, motivating, and coaching a team of Motor Claims Adjusters, the successful Claims Manager will be involved in all aspects of Insurance Claims Handling, dealing with the full cycle of client's claims from instruction through to settlement. You will advise and update clients on how best to present their claims and will also assist them with how to negotiate with insurers to achieve the best outcome. Key Responsibilities <ul><li>Lead and manage a team of motor adjusters and team leaders handling a diverse portfolio of accounts.</li><li>Oversee larger losses and contentious cases while maintaining responsibility for an individual caseload.</li><li>Consistently achieve or exceed performance goals while effectively overcoming obstacles.</li><li>Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery.</li><li>Monitor and analyse claims data to identify trends, patterns, and opportunities for process improvement.</li><li>Align team operations with client and customer expectations of the claims process.</li><li>Act as an escalation point for complex or high-value claims.</li><li>Ensure accuracy and adequacy across all aspects of claim reserving.</li><li>Develop and implement strategies to mitigate fraudulent claims, ensuring compliance with legal and regulatory requirements.</li><li>Foster a positive team culture, promoting collaboration, professional growth, and development.</li><li>Drive performance management by attracting, hiring, retaining, and training top talent.</li><li>Collaborate with internal teams (Account Management, Compliance, Claim Operations) to resolve complex claims-related issues.</li><li>Build and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives.</li><li>Prepare and deliver comprehensive claims reports, metrics, and analysis to clients, advising on claim trends and loss mitigation strategies.</li></ul> Skills & Experience required <ul><li>Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)</li><li>10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience</li><li>5+ years management experience with preference for experience managing in a remote environment</li><li>Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes</li><li>Demonstrated commitment to quality, accuracy, and attention to detail</li><li>Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information</li></ul> In return the successful candidate will receive: <ul><li>A generous and competitive annual salary</li><li>Substantial health-insurance package</li><li>Pension plan with employer contributions</li><li>Industry Qualifications paid for (after a qualifying period)</li><li>Competitive holiday / leave policy in addition to bank holidays</li><li>Regular corporate retreats to build team cohesion, reinforce culture, and have fun</li><li>All the technology you require to allow to work from home effectively and comfortably</li></ul><img src="https://www.jobg8.com/Tracking.aspx?u8CXZ0QX%2bc%2b%2fMI%2bmCbNmF4FIuRbTPRVfy" width="0" height="0" />

Motor Claims Manager (Remote)

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