claims team leader

Aston Charles

Motor Claims Manager (Home-Based) - Newcastle Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: North East & Scotland Town/City: Newcastle Salary range: £40, 000 - £49, 999, £50, 000 - £59, 999 Salary Description: to £55K plus benefits Posted: 17-Sep-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122TM Job Views: 16A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result!This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet.Reporting to the Motor Director, you will lead a number of Team Leaders and Motor Adjusters handling complex Motor claims, ensuring compliance and efficiency throughout. We're looking for a strong people leader with excellent technical expertise, problem-solving skills, and the ability to build a collaborative, high-performing culture.This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.As well as leadership responsibilities, your duties will include, but not be limited to, implementing and maintaining best practices for claims handling, as well as monitoring and analysing claims data to identify trends, patterns, and areas for process improvement. You'll serve as a resource for escalated claims, whilst being responsible for the accuracy and adequacy of all aspects of claim reserving. In addition, you'll execute on performance management (attract, hire, retain and provide high level of training), and also prepare and present comprehensive claims reports, metrics, and analysis to clients and customers.It is essential that you have extensive managerial experience within Motor claims, ideally encompassing Motor Damage losses. As this dynamic firm is seen as somewhat of a 'disrupter' in the claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments.You will be rewarded with a competitive basic salary ranging from £50K-£55K (Negotiable, depending on experience), together with a range of company benefits, including private healthcare. For the ambitious, the sky really is the limit in this company! With more high-profile insurers being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer-term!Aston Charles - a personalised service from industry expertsGeneral Insurance and Financial Services Recruitment

Motor Claims Manager (Home

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAccountable for auto, property or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple MSTs. Executes and influences claim's strategies and plans. Leads diverse groups of virtual and office based teams across multiple geographic locations. Responsible for identifying and advancing broad process improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO or Chesapeake, VA.<ul><li>Influences, drives and supports operations strategy, plan, goals and objectives in support of Claims Strategy.</li><li>Accountable for supporting claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness</li><li>Provides directional guidance and workload prioritization duties in support of operations for the functional area assigned.</li><li>Establishes and maintains operational controls around member contact and non-member contact staffing requirements within assigned process.</li><li>Provides guidance on technical matters and extends settlement authority within their process (or as delegated).</li><li>Monitors the utilization, quality and costs of independent appraiser, adjusters, alliance partners and others in accordance with established quality, service and budgetary guidance.</li><li>Effectively leverages internal partnership to achieve shared accountabilities. </li><li>Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. </li><li>Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.</li><li>Hires, develops, and coaches claims leaders for results delivery. </li><li>Creates conditions for success removes obstacles, leads and champions change.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>10 years of progressive customer service, operational, military or leadership experience to include minimum of 6 years demonstrated P&C proficiency and experience. </li><li>4 years of people leadership experience in building, managing and/or developing high-performing teams.</li><li>Demonstrated ability to lead through change, drive business results and create a culture of accountability.</li><li>Proven leadership and ability to influence at all levels of management.</li><li>Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.</li><li>Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. </li><li>Business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.</li></ul>What sets you apart:<ul><li>5 years Injury Claims adjudication experience</li><li>Minimum of 5 years of Operational experience leading teams who handle Injury and Casualty claims.</li><li>Bodily Injury management experience overseeing a distributed office and/or remote workforce.</li><li>Business analytics experience and/or experience working with data and metrics to manage the work and drive results.</li><li>Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required.</li><li>Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.</li></ul>What we offer:Compensation:The salary range for this position is: $169,880 - $305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Executive Director, Early Settlement Bodily Injury Claims

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Motor Claims Manager (Home

Executive Director, Early Settlement Bodily Injury Claims

Executive Director, Early Settlement Bodily Injury Claims

Executive Director, Early Settlement Bodily Injury Claims

Executive Director, Early Settlement Bodily Injury Claims

Executive Director, Early Settlement Bodily Injury Claims

Executive Director, Early Settlement Bodily Injury Claims