client account specialist

Load One LLC

<p><b>Job Title:</b> Account Specialist<br/><b>Department:</b> Operations<br/><b>Reports To:</b> Operations Leader<br/><b>FLSA Status:</b> Non-Exempt</p><p><b>Position Summary:</b></p><p>The Account Specialist is responsible for coordinating and managing the daily scheduling and dispatching of transportation vehicles. This role ensures efficient routing, timely delivery or pickup, and clear communication with drivers and customers. The Account Specialist plays a critical role in maintaining on-time performance, safety, and customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Serves as the main liaison for assigned transportation accounts, addressing client inquiries and resolving service issues promptly.</li><li>Schedule and dispatch drivers and vehicles to appropriate locations according to customer requests, specifications, or needs.</li><li>Monitor vehicle locations using GPS tracking systems and coordinate real-time adjustments as needed.</li><li>Communicate effectively with drivers to provide accurate instructions and updates.</li><li>Respond to emergencies, delays, or service issues by rerouting or adjusting plans to ensure minimal service disruption.</li><li>Maintain detailed records of driver schedules, routes, and delivery times.</li><li>Collaborate with operations, customer service, and logistics teams to ensure smooth transportation flow.</li><li>Ensure compliance with DOT regulations, safety protocols, and company policies.</li><li>Provide excellent service to customers by handling inquiries, updates, or complaints in a timely and professional manner.</li><li>Responsible to meet assigned individual KPI&rsquo;s and goals.</li><li>Other duties as assigned.</li></ul><p><b>Qualifications:</b></p><p><b>Education:</b></p><ul><li>High school diploma or equivalent required; associate degree or vocational training in logistics or transportation preferred.</li></ul><p><b>Experience:</b></p><ul><li>1&ndash;3 years of dispatching experience in the transportation, logistics, or freight industry.</li></ul><p><b>Skills:</b></p><ul><li>Strong knowledge of routing software, GPS tracking tools, and transportation regulations.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to multitask and stay calm under pressure in a fast-paced environment.</li><li>Proficiency in Microsoft Office and transportation management systems (TMS).</li></ul><p><b>Working Conditions:</b></p><ul><li>Office environment with frequent communication via phone, radio, and computer systems.</li><li>May require evening, weekend, or holiday shifts depending on operational needs.</li><li>Ability to sit, stand, and use computer systems for extended periods.</li></ul><p>Job Type: Full-time</p><p>Pay: $22.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Logistics: 1 year (Required)</li></ul><p>Ability to Commute:</p><ul><li>Taylor, MI 48180 (Required)</li></ul><p>Work Location: In person</p>

Account Specialist

VytlOne

<div><div>As a <b>Customer Account Specialist</b>, you will provide client service, business application, and computer software and hardware support across CarePoint client operations. You will also work across business units and pharmacies to troubleshoot and resolve technical and software issues for customer accounts. Prior help desk support, pharmacy experience and/or application software support desirable.</div><div></div><div><b><br>
Position Location</b></div><div>
This is a remote-based position within the Continental US.</div><div></div><div><b><br>
Who We Are</b></div><div><b>
VytlOne</b> is the nation&rsquo;s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions&mdash;delivering <b>excellence</b> through tailored strategies and collaborative partnerships. At VytlOne, we&rsquo;re not just transforming pharmacy&mdash;we&rsquo;re making a <b>purposeful impact</b> on the communities we serve.</div><div></div><div><b><br>
Why Choose a Career at VytlOne?</b></div><div>
At <b>VytlOne</b>, our <b>purpose</b> is at the heart of everything we do. People join us not just for a job, but to be part of something bigger&mdash;where their work truly matters. We foster a culture of <b>authenticity</b>, where you&rsquo;re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as <b>One Team</b>, united by a bold mission and a spirit of innovation. Here, you&rsquo;ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.</div><br>
<ul><li>
Investigate, analyze, and resolve software and communications problems with computer systems.</li><li>
Provide software and hardware technical assistance and support as needed.</li><li>
Install, integrate, and configure new software/upgrades for users.</li><li>
Create, review, prioritize, and process tickets, document the progress of projects.</li><li>
Maintain a high-level quality of customer service standards in dealing with and responding to questions.</li><li>
Follow procedures for escalation process and ticket follow up times, including following all customer SLA agreements and internal standards.</li><li>
Work directly with client representatives to set expectations and organize current needs.</li><li>
Be the lead on specific customer account issues with the ability to handle most situations independently.</li><li>
Nurture relationship with assigned accounts to foster further opportunities.</li></ul><div><b><br>
Education:</b></div><ul><li>
High School graduation or equivalent is required</li><li>
Bachelor&rsquo;s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred</li><li>
Pharmacy Technician license or training is preferred</li></ul><div><b>
Experience:</b></div><ul><li>
Background in and exposure to PC maintenance/repair, application software support</li><li>
Knowledge of Microsoft Office/Project software products required</li><li>
Pharmacy operations desirable</li><li>
Account management experience required</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities:</b></div><ul><li>
Knowledge of pharmacy systems</li><li>
Knowledge of SQL Server and properties.</li><li>
Detail oriented with strong attention to follow through.</li><li>
Knowledge of a wide range of computer systems, applications, hardware, and communications</li><li>
Ability to manage clients and organize meetings independently</li><li>
Knowledge of computer-troubleshooting techniques</li><li>
Sound communication and presentation skills; ability to organize and manage multiple tasks.</li><li>
Ability to install and configure computer systems, hardware, and peripherals</li><li>
Knowledge of customer service standards and procedures</li><li>
Demonstrated ability to be self-motivated with a positive attitude</li></ul><div><b>
WE OFFER</b></div><div>
At <b>VytlOne</b> we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You&rsquo;ll work with a mission-driven organization focused on improving healthcare outcomes.</div><div></div><div><br>
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:</div><ul><li>
Comprehensive mental health and wellbeing resources</li><li>
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums</li><li>
Company-paid basic life/AD&amp;D, short-term and long-term disability insurance</li><li>
Rx, dental, vision, other voluntary benefits, and FSA</li><li>
Employer-matched 401k Plan</li><li>
Industry-leading PTO plan</li><li><i>
And more!</i></li></ul><div><i>
Join us and help build the future of pharmacy care &ndash; better outcomes, stronger margins, and healthier communities.</i></div><div></div><div><b><br>
FOR MORE INFORMATION:</b></div><div>
VytlOne Website VytlOne LinkedIn</div><div>
VytlOne (formerly Maxor) is an EOE, including disability/vets</div></div>

Customer Account Specialist

Ropes & Gray LLP

<div>About Ropes &amp; Gray:
<p>
Ropes &amp; Gray is a preeminent global law firm. The firm has been ranked in the top three on <i>The American Lawyer's</i> prestigious A-List for eight consecutive years and #1 on <i>Law.com's</i> UK A-List twice in the past three years - rankings that honor the &quot;best of the best&quot; law firms.<br>
<br>
The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.<br>
<br>
The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&amp;A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation &amp; enforcement, privacy &amp; cybersecurity, and business restructuring.<br>
<br>
Ropes &amp; Gray is an equal opportunity employer.</p>
Overview:
<div>
The Client Development Specialist (CDS) will be an integral member of the Business Development Team. Working closely with the Director of Client Development (DCD) and the Client Development Manager (CDM), the CDS will be primarily focused on providing support for the firm&rsquo;s client teams and other Business Development initiatives.
</div>Responsibilities:
<ul><li>Provide dedicated support to DCD and CDM for assigned high potential client teams and target teams: coordinating team meeting logistics; conducting and maintaining competitive intelligence on clients, industries and competitors; developing and maintaining all client team tools, including relationship summaries, quarterly client team snapshots and financial relationship analysis, and year in review accomplishments.</li><li>
As appropriate, independently provide strategic account management support for individually assigned client teams.</li><li>
Assist on pitches and proposals, helping to draft related materials, client emails, scheduling pitch team prep and debrief meetings, and tracking follow up.</li><li>
Assist with other client development or business development initiatives and projects as the need arises from inception through delivery.</li></ul>
Qualifications:
<ul><li>An undergraduate degree is required.</li><li>
A minimum of three years&rsquo; experience working in a law firm or corporate environment handling client accounts or teams.</li><li>
Experience within financial services industry handling investor relations.</li><li>
Familiarity with Word, PowerPoint, Excel, and scheduling in Outlook.</li><li>
Excellent oral, written and interpersonal communication skills.</li><li>
Strong project management skills.</li><li>
Excellent attention to detail and proofreading skills.</li><li>
Experience in conducting market research.</li><li>
Must demonstrate the ability to maintain strict confidentiality of the firm&rsquo;s internal and personnel affairs.</li><li>
Ability to interact effectively with all levels of personnel, including firm leadership, management and support staff.</li><li>
Ability to be a proactive self-starter, who understands the details within a much larger context and demonstrates good judgment.</li><li>
Must be flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.</li><li>
Ability to effectively manage multiple projects simultaneously.</li><li>
Ability to identify and solve problems, work independently, and take initiative.</li><li>
Must be team-oriented and collaborative.</li><li>
Must be proficient in how to leverage all of the firm&rsquo;s departmental resources, tools, and personnel needed to support the work of the department.</li><li>
Must have the knowledge, background and confidence to think beyond what is asked and challenge (when appropriate) the next steps being proposed.</li><li>
Must exhibit high energy, enthusiasm and positive attitude; articulate and confident.</li><li>
Ability to work effectively in a culturally and educationally diverse environment.</li></ul>
Compensation and Total Rewards Package:
<p>
Ropes &amp; Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.</p><p></p><p><br>
Boston:77,000 - 117,450</p><p>
New York: 84,000 - 128,100</p><br>
<p></p>
Working Conditions:
<p>
This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.</p></div>

Client Development Specialist - Key Accounts

City of Sacramento

<div><div><div><h2 class="jobSectionHeader"><b>THE POSITION</b></h2></div>
<p></p><div><div><b>With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.</b></div><br>
The principal responsibilities of the Customer Service Specialist will include but are not limited to:<br>
<ul><li>Supporting the Accounting Technicians. This includes reviewing account corrections, adjustment letters, and helping with written correspondence.</li><li>Update utility billing services based on information provided by utility billing inspectors, city code or ordinances, finalized building permits, and internal or external customers.</li><li>Utilize various systems to locate information, retrieve, research, and review to determine if utility accounts are billing properly.</li><li>Ability to communicate clearly, accurately, concisely, and legibly, using correct English grammar, punctuation, and spelling.</li></ul><br>
IDEAL CANDIDATE STATEMENT<p><br>
The City of Sacramento's Department of Utilities, Account Management Division, is seeking a capable and motivated Customer Service Specialist to join our team. The ideal candidate embraces diversity, equity, and inclusion. They will have experience managing multiple inquiries, complex problem-solving skills, is adaptable to change, and works well with and provides guidance to a team. In addition, the Customer Service Specialist will have the ability to work independently and build strong partnerships with internal and external customers and stakeholders.</p>
To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures.<br>
<br>
This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision.<br>
<br>
General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.</div><p></p>
<div><h2 class="jobSectionHeader"><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></h2></div>
<div><ul><li>Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects.</li><li>Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure.
</li><li>Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested.</li><li>Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed.</li><li>Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews.</li><li>Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts.
</li><li>Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records.</li><li>Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services.</li><li>Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations</li><li>Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required.</li><li>Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device.</li><li>Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews.</li><li>Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations.</li><li>Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed.
</li><li>Perform notary duties.</li><li>Provide exceptional customer service to those contacted in the course of work.</li><li>Other related duties may also be performed; not all duties listed are necessarily performed by each individual.</li></ul></div>
<div><h2 class="jobSectionHeader"><b>QUALIFICATIONS</b></h2></div>
<div><div>Knowledge of:<br>
<br>
<ul><li>English usage, spelling, grammar and punctuation.</li><li>Basic bookkeeping and record keeping methods.</li><li>Mathematical procedures and calculations, including percentages, calculations, and pro-rations.</li><li>Methods of researching and recording.</li><li>City codes and ordinances, policies, procedures, and regulations of assigned division/department.</li><li>Various rates and fees schedules.</li><li>Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc.</li><li>Methods and equipment used in processing payments.</li><li>Modern office methods, practices, procedures for billing purposes.</li><li>Computer operations, including computer software applications and other specialized business applications.</li><li>Principals of supervision and training.</li></ul><br>
Skill in:<br>
<br>
<ul><li>Computer keyboard, typewriter and 10-key calculator.</li><li>Working as part of a team.</li><li>Phone skills and diplomacy.</li><li>Computer and Internet searches.</li></ul><br>
Ability to:<br>
<br>
<ul><li>Exercise tact, judgment and patience in dealing with the public, staff and client departments.</li><li>Utilize specialized computer business applications and systems for account and billing purposes.</li><li>Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations.</li><li>Analyze and prepare schedules, reports and statements regarding municipal operations.</li><li>Interpret and apply City regulations and procedures as applicable to billing, fees and collections.</li><li>Work independently with minimal supervision.</li><li>Work any shift, including weekends and holidays is mandatory for some assignments.</li><li>Perform specialized technical work involving independent judgment.</li><li>Type at a speed of not less than 35 net words per minute.</li><li>Perform mathematic calculations.</li><li>Communicate clearly and concisely, both orally and in writing.</li><li>Establish and maintain effective working relationships with those contacted in the course of work.</li><li>Perform concurrently multiple complex customer service related duties.</li></ul><br>
<b>
EXPERIENCE AND EDUCATION</b><br>
<br>
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:<br>
<br>
<b>Experience:</b><br>
<br>
Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation.<br>
<br>
<b>Education:</b><br>
<br>
Equivalent to the completion of the twelfth grade.</div><p><b><br>
PROOF OF EDUCATION</b></p><p>
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and <b>will be required at the time of appointment</b>. Unofficial documents and/or copies are acceptable.</p><p>
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. <b>Evaluation of education records will be due at time of appointment.</b></p><b>
PROBATIONARY PERIOD:</b><br>
<br>
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.</div><p></p>
<div><h2 class="jobSectionHeader"><b>THE SELECTION PROCEDURE</b></h2></div>
<p></p><div><p><b>Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.</b><br>
<br>
<b>1. Application:</b> (Pass/Fail) &ndash; All applicants must complete and submit <b>online</b> a City of Sacramento employment application by the final filing deadline;</p><ul><li>
Employment applications must be submitted online; paper applications will not be accepted.</li><li>
Employment applications will be considered incomplete and will be disqualified:<ul><li>
If applicants do not list current and/or past job-related experience in the duties area of the &quot;Work Experience&quot; section. <b>Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).</b></li><li>
If &quot;see resume&quot; is noted in the &quot;Work Experience&quot; section; a resume will not substitute for the information required in the &quot;Work Experience&quot; section.</li></ul></li><li>
Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education <b>will be required at time of appointment.</b></li><li>
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.</li><li>
If you&rsquo;re requesting Veteran&rsquo;s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran&rsquo;s credit can be found in the Civil Service Board rules under rule 4.9C. (Download PDF reader)</li><li>
Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.</li></ul><p><b>
2. Training and Experience Exam</b>: (Weighted 100%) &ndash; The questions located at the end of the application are the Training and Experience (T&amp;E) Exam. Responses to the T&amp;E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&amp;E questions, please note:</p><ul><li>
Responses to the T&amp;E questions must be submitted online; paper questionnaires will not be accepted.</li><li>
A resume will not substitute for the information required in the T&amp;E questions.</li></ul><p><b>
3.</b> <b>Eligibility</b>: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate&rsquo;s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination.</p><p><b>
4.</b> <b>Screening Committee</b>: (Pass/Fail)&ndash; All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.</p><p><b>
5.</b> <b>Conditional Hire: </b>Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.</p><p><b>
QUESTIONS:</b><br>
 For questions concerning this job announcement and the application process:</p><ul><li>
Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.</li><li>
For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.</li><li>
Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;</li><li>
Send an email to employment@cityofsacramento.org; or</li><li>
Call the Human Resources Department at (916) 808-5726</li></ul></div></div></div><p></p>
<br><p></p><div><div><div><p>Bilingual Pay <br>
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.<br>
<br>
Pension Reform Act<br>
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. <br>
<br>
Equal Opportunity Employer<br>
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p></div></div></div><p></p>

Customer Service Specialist (Account Management)

Southern California Edison

<div><p><b>Join the Clean Energy Revolution</b></p><p></p><p><br>
Become an <b>Account Management Senior Specialist</b> at Southern California Edison (SCE) and build a better tomorrow. In this job, you&rsquo;ll represent SCE and provide account management support/consultative sales to our mid-size commercial and industrial customers through resolution of customer care concerns including billing and outages, promoting SCE&rsquo;s Integrated Demand-Side Management (IDSM) programs, supporting Transportation Electrification (TE) and Distributed Energy Resources (DER) initiatives and driving customer satisfaction through telephone and virtual communication methods. As an <b>Account Management Senior Specialist</b>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Negotiates and enforces customer contracts and contract revisions.</li><li>
Collaborates with marketing, technical sales, product, and legal to ensure successful execution of new programs and services.</li><li>
Promotes product development activities to prospective and existing customers and provides customer feedback to product development for continuous improvements.</li><li>
Maintains up-to-date customer records including customer interactions, profiles, and account management activity.</li><li>
Manages all day-to-day sales efforts including development, qualification, and execution of sales opportunities through cold-outreach (direct/indirect) and introductions.</li><li>
Reviews and analyzes performance data as compared to peer set or competitors to gain insight into improvements required.</li><li>
Maintains and retains existing customers by proactively reaching out to existing accounts on a regular basis. Maintains ongoing customer relationships using account management principles to ensure customer satisfaction and develop future opportunities.</li><li>
Develops forecasts for accurate weekly, monthly, and quarterly targets.</li><li>
Oversees the mass analysis of customer bill impacts resulting from rate changes (i.e., NKAs).</li><li>
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2>
</div><div><ul><li>Five or more years of experience in account management.</li></ul></div></div></div><p></p><p><b><br>
Preferred Qualifications</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Marketing, Engineering, Business, Economics, or a related field</li><li>
Experience working with agricultural customers (e.g., growers, processors, irrigation districts) with an understanding of ag operational and seasonal dynamics</li><li>
Knowledge of the San Joaquin Valley, including regional water considerations, agricultural load profiles, and economic drivers</li><li>
Experience with CRM (Customer Relationship Management) and enterprise systems such as C4C, SAP, and/or Salesforce</li><li>
Strong relationship‑building, communication (verbal and written), and negotiation skills</li><li>
Experience working with energy efficiency programs</li><li>
Experience working in the utility industry</li><li>
Experience developing and executing business plans, integrating work across functions, managing risk, and delivering high‑quality internal and external customer service</li><li>
Project management experience</li></ul><p></p><p><b><br>
Additional Information</b></p><br>
<p></p><ul><li>
This position&rsquo;s work mode is <b>hybrid. </b>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>
The primary work location for this position is Tulare.</li><li>
Relocation does not apply to this position.</li></ul><p></p><p><b><br>
About Southern California Edison</b></p><p></p><p><br>
The people at SCE don't just keep the lights on. Our mission is so much bigger. We&rsquo;re fueling the kind of innovation that&rsquo;s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you&rsquo;ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p></p><p><br>
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p></p><p><br>
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.</p></div>

Account Management Senior Specialist

DAVIES

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
<b>What's in Store</b><br>
We on the lookout for a <b>Client Accounting Clerk </b>to join our team in<b> Sarasota, Florida. </b>As a Client Accounting Clerk, you should be highly organized and capable of managing multiple priorities in a fast-paced environment, with a strong focus on accuracy and deadlines. You will be responsible for processing daily mail, scanning checks, checking individual accounts for deposits and handling requests for reimbursements. You will interact regularly with clients, banking institutions, and internal teams.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Requests for Reimbursements:</b> Weekly, Bi‐Weekly, Monthly, and Special Requests per Client requirements, using registers provided by IS Department</li>
<li><b>Banking:</b> Check individual accounts for deposits and enter information into client&rsquo;s monthly spreadsheet or ledger; send positive pay files to banks for applicable clients and review exceptions on banking websites; place stop payments when requested and upon client approval</li>
<li><b>Scanning Checks:</b> Confirm scanning counts of all checks and complete &ldquo;Check Count Verification Log&rdquo;</li>
<li><b>Check Distribution:</b> Checks are reviewed for second signature, check pulls, and sent to Clerical for envelope stuffing and mailing</li>
<li><b>Process Daily Mail: </b>Research returned checks for re‐issue; separate refunds for entry into Pay Management System</li>
<li><b>Refund Checks and Voids: </b>Entry into Pay Management System; deposit or return refunds per client specific instructions</li>
<li><b>Subrogation, SDF, and Excess Recoveries:</b> Place in diary for 10 days, then check AIM System for entry by QA Manager; if entered, recovery is returned or deposited per client specific instructions; if recovery is not entered, an email reminder is sent for review to QA Manager</li>
<li><b>Daily Registers:</b> Enter check numbers and total amount issued into individual client spreadsheet/ledger for monitoring of account balance</li>
<li><b>Bank Statements:</b> Mail to clients with cancelled checks/CD‐ROM by the 15th of the month; provide supplemental bank reconciliation for applicable clients; enter bank balance into &ldquo;Bank Statement Balance&rdquo; spreadsheet, then balance the monthly ledger accordingly</li>
<li>Handle incoming calls from clients, banking institutions, and Davies Claims North America personnel</li>
<li>File correspondence, reimbursement requests, and invoices in individual client files</li>
<li>Create client spending analysis for funding increases, as necessary</li>
<li>Update Pay Department Policy and Procedure manual with changes and new procedures</li>
<li>Convey a positive attitude and teamwork for optimum provision of services to clients</li>
<li>Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together</li>
<li>Perform other duties as assigned</li>
</ul><div><b>This role is full-time and you must be able to work onsite in Sarasota, FL.</b></div><h3 class="jobSectionHeader"><b><br>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
High school diploma</li>
<li>Proficiency with Microsoft Office Suite, including Microsoft Excel</li>
<li>Finance or Accounting degree or a combination of education and experience</li>
<li>Accounting or finance certificates preferred</li>
<li>Bank experience and bank reconciliation processing preferred</li>
<li>Proficiency with multiple systems including banking sites and proprietary claim system.</li>
<li>Proactive, independent, and takes initiative with consistent follow through</li>
<li>Superb written and verbal communication skills conducted in a timely manner with diverse audiences</li>
<li>Superior time management skills with capability of working with and meeting deadlines</li>
<li>Exceptional capability to multi‐task and prioritize with excellent organization and documentation skills in a fast‐paced, dynamic work environment</li>
<li>Excellent team player with interpersonal skills</li>
<li>High level attention to detail and problem‐solving skills</li>
<li>Capable of working collaboratively and independently with minimal supervision</li>
<li>Exhibit discretion with sensitive and confidential information</li>
<li>Display a comfort level working with key people at all levels within an organization</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Equal Employment Opportunity &amp; Legal Notices</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to support your health and that of your family</li>
<li>A 401(k) plan with employer matching</li>
<li>Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees</li>
<li>Paid holidays</li>
<li>Life insurance and short‑term and long‑term disability coverage</li>
</ul><div>Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee&rsquo;s primary work location.<br>
</div><div>Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b><br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.<br>
<br>
<b>Background Check &amp; Fair Chance Compliance</b>
</div><div>Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.<br>
<br>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

Client Accounting Clerk (Sarasota, FL - Onsite)

City of Sacramento, CA

<div><h1 class="jobSectionHeader"><b>Customer Service Specialist (Account Management)
</b></h1><div>City of Sacramento, CA
</div><div><div>Sacramento, California United States
</div><div>Posted: Mar 31, 2026
</div></div><div><ul><li><b>Salary:</b> $52,934.08 - $74,483.58 Annually USD
</li></ul><ul><li>Full Time</li>
<li>Customer Service</li></ul></div></div><div></div>
<br><div><b>THE POSITION</b><br>
<br>
<b>With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.</b><br>
<br>
The principal responsibilities of the Customer Service Specialist will include but are not limited to:
<br>
<ul><li>Supporting the Accounting Technicians. This includes reviewing account corrections, adjustment letters, and helping with written correspondence.
</li><li>Update utility billing services based on information provided by utility billing inspectors, city code or ordinances, finalized building permits, and internal or external customers.
</li><li>Utilize various systems to locate information, retrieve, research, and review to determine if utility accounts are billing properly.
</li><li>Ability to communicate clearly, accurately, concisely, and legibly, using correct English grammar, punctuation, and spelling.</li></ul><br>
IDEAL CANDIDATE STATEMENT<br>
<br>
The City of Sacramento's Department of Utilities, Account Management Division, is seeking a capable and motivated Customer Service Specialist to join our team. The ideal candidate embraces diversity, equity, and inclusion. They will have experience managing multiple inquiries, complex problem-solving skills, is adaptable to change, and works well with and provides guidance to a team. In addition, the Customer Service Specialist will have the ability to work independently and build strong partnerships with internal and external customers and stakeholders.<br>
To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures.<br>
<br>
This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision.<br>
<br>
General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.<br>
<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects.</li><li>Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure.
</li><li>Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested.</li><li>Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed.</li><li>Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews.</li><li>Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts.
</li><li>Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records.</li><li>Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services.</li><li>Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations</li><li>Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required.</li><li>Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device.</li><li>Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews.</li><li>Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations.</li><li>Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed.
</li><li>Perform notary duties.</li><li>Provide exceptional customer service to those contacted in the course of work.</li><li>Other related duties may also be performed; not all duties listed are necessarily performed by each individual.</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
Knowledge of:<br>
<br>
<ul><li>English usage, spelling, grammar and punctuation.</li><li>Basic bookkeeping and record keeping methods.</li><li>Mathematical procedures and calculations, including percentages, calculations, and pro-rations.</li><li>Methods of researching and recording.</li><li>City codes and ordinances, policies, procedures, and regulations of assigned division/department.</li><li>Various rates and fees schedules.</li><li>Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc.</li><li>Methods and equipment used in processing payments.</li><li>Modern office methods, practices, procedures for billing purposes.</li><li>Computer operations, including computer software applications and other specialized business applications.</li><li>Principals of supervision and training.</li></ul><br>
Skill in:<br>
<br>
<ul><li>Computer keyboard, typewriter and 10-key calculator.</li><li>Working as part of a team.</li><li>Phone skills and diplomacy.</li><li>Computer and Internet searches.</li></ul><br>
Ability to:<br>
<br>
<ul><li>Exercise tact, judgment and patience in dealing with the public, staff and client departments.</li><li>Utilize specialized computer business applications and systems for account and billing purposes.</li><li>Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations.</li><li>Analyze and prepare schedules, reports and statements regarding municipal operations.</li><li>Interpret and apply City regulations and procedures as applicable to billing, fees and collections.</li><li>Work independently with minimal supervision.</li><li>Work any shift, including weekends and holidays is mandatory for some assignments.</li><li>Perform specialized technical work involving independent judgment.</li><li>Type at a speed of not less than 35 net words per minute.</li><li>Perform mathematic calculations.</li><li>Communicate clearly and concisely, both orally and in writing.</li><li>Establish and maintain effective working relationships with those contacted in the course of work.</li><li>Perform concurrently multiple complex customer service related duties.</li></ul><br>
<b>
EXPERIENCE AND EDUCATION</b><br>
<br>
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:<br>
<br>
<b>Experience:</b><br>
<br>
Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation.<br>
<br>
<b>Education:</b><br>
<br>
Equivalent to the completion of the twelfth grade.<br>
<br>
<b>PROOF OF EDUCATION</b><br>
<br>
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and <b>will be required at the time of appointment</b>. Unofficial documents and/or copies are acceptable.
<br>
<br>
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. <b>Evaluation of education records will be due at time of appointment.</b><br>
<b>PROBATIONARY PERIOD:
</b><br>
<br>
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.<br>
<br>
<b>THE SELECTION PROCEDURE</b><br>
<br>
<b>Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.</b>
<br>
<br>
<b>1. Application:</b> (Pass/Fail) - All applicants must complete and submit <b>online</b> a City of Sacramento employment application by the final filing deadline ;
<br>
<ul><li>Employment applications must be submitted online; paper applications will not be accepted.
</li><li>Employment applications will be considered incomplete and will be disqualified:
<ul><li>If applicants do not list current and/or past job-related experience in the duties area of the &quot;Work Experience&quot; section. <b>Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).</b>
</li><li>If &quot;see resume&quot; is noted in the &quot;Work Experience&quot; section; a resume will not substitute for the information required in the &quot;Work Experience&quot; section.
</li></ul></li><li>Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education <b>will be required at time of appointment.</b>
</li><li>Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
</li><li>If you&rsquo;re requesting Veteran&rsquo;s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran&rsquo;s credit can be found in the Civil Service Board rules under rule 4.9C.
</li><li>Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.
</li></ul><br>
<b>2. Training and Experience Exam</b>: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&amp;E) Exam. Responses to the T&amp;E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&amp;E questions, please note:
<br>
<ul><li>Responses to the T&amp;E questions must be submitted online; paper questionnaires will not be accepted.
</li><li>A resume will not substitute for the information required in the T&amp;E questions.
</li></ul><br>
<b>3.</b> <b>Eligibility</b>: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate&rsquo;s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination.
<br>
<br>
<b>4.</b> <b>Screening Committee</b>: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
<br>
<br>
<b>5.</b> <b>Conditional Hire: </b>Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
<br>
<br>
<b>QUESTIONS:
</b><br>
For questions concerning this job announcement and the application process:
<br>
<ul><li>Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
</li><li>For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
</li><li>Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
</li><li>Send an email to employment@cityofsacramento.org ; or
</li><li>Call the Human Resources Department at (916) 808-5726</li></ul><br>
Bilingual Pay
<br>
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.<br>
<br>
Pension Reform Act
<br>
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.<br>
<br>
Equal Opportunity Employer
<br>
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.<br>
<br>
Additional Information
<br>
Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf
<br>
<br>
Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html
<br>
<br>
Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf<br>
<br>
Closing Date/Time: 4/20/2026 11:59 PM Pacific</div>
<br><div><ul><li><h3 class="jobSectionHeader"><b>City of Sacramento</b></h3>
</li></ul><div><p>The City of Sacramento, Sacramento County, California, was founded in 1849, and is the oldest incorporated city in California. In 1920, Sacramento City voters adopted a City Charter (municipal constitution) and a City Council-City Manager form of government, which are still used today.</p>
<p>
The City Council consists of a Mayor elected by all City voters, and Councilmembers elected to represent the eight separate Council districts in the City. Each district is a separate geographical area with a population of about 51,000 residents. Each Councilmember must be a registered voter and live in the district they represent. Elected members serve 4 year terms and elections are staggered every two years in even numbered years. (Council District Information, including summary report of population and racial statistics).</p>
<p>
The Council establishes City policies, ordinances, and land uses; approves the City's annual budget, contracts, and agreements; hears appeals of decisions made by City staff or citizen advisory groups; and appoints four Charter Officers, a City Manager, City Attorney, City Treasurer, and City Clerk. Councilmembers serve on several working committees, such as Law and Legislation, and Personnel and Public Employees. In 2002, City voters amended the City Charter and established a Compensation Commission to set the compensation for the Mayor, Council members and public members of City boards and commissions. This Charter Amendment also established the Mayor's position as a full-time job.</p>
<p>
The City also has a Legislative Affairs Unit; it's primary purpose is to advocate, coordinate and advance the City's legislative agenda to enhance the City's ability to govern and provide essential municipal and community services.</p></div></div><p></p>

Search 10000+ Client account specialist jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 client account specialist jobs Near Me

Account Specialist

Customer Account Specialist

Client Development Specialist - Key Accounts

Customer Service Specialist (Account Management)

Account Management Senior Specialist

Client Accounting Clerk (Sarasota, FL - Onsite)

Customer Service Specialist (Account Management)