client account specialist

Load One LLC

<p><b>Job Title:</b> Account Specialist<br/><b>Department:</b> Operations<br/><b>Reports To:</b> Operations Leader<br/><b>FLSA Status:</b> Non-Exempt</p><p><b>Position Summary:</b></p><p>The Account Specialist is responsible for coordinating and managing the daily scheduling and dispatching of transportation vehicles. This role ensures efficient routing, timely delivery or pickup, and clear communication with drivers and customers. The Account Specialist plays a critical role in maintaining on-time performance, safety, and customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Serves as the main liaison for assigned transportation accounts, addressing client inquiries and resolving service issues promptly.</li><li>Schedule and dispatch drivers and vehicles to appropriate locations according to customer requests, specifications, or needs.</li><li>Monitor vehicle locations using GPS tracking systems and coordinate real-time adjustments as needed.</li><li>Communicate effectively with drivers to provide accurate instructions and updates.</li><li>Respond to emergencies, delays, or service issues by rerouting or adjusting plans to ensure minimal service disruption.</li><li>Maintain detailed records of driver schedules, routes, and delivery times.</li><li>Collaborate with operations, customer service, and logistics teams to ensure smooth transportation flow.</li><li>Ensure compliance with DOT regulations, safety protocols, and company policies.</li><li>Provide excellent service to customers by handling inquiries, updates, or complaints in a timely and professional manner.</li><li>Responsible to meet assigned individual KPI&rsquo;s and goals.</li><li>Other duties as assigned.</li></ul><p><b>Qualifications:</b></p><p><b>Education:</b></p><ul><li>High school diploma or equivalent required; associate degree or vocational training in logistics or transportation preferred.</li></ul><p><b>Experience:</b></p><ul><li>1&ndash;3 years of dispatching experience in the transportation, logistics, or freight industry.</li></ul><p><b>Skills:</b></p><ul><li>Strong knowledge of routing software, GPS tracking tools, and transportation regulations.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to multitask and stay calm under pressure in a fast-paced environment.</li><li>Proficiency in Microsoft Office and transportation management systems (TMS).</li></ul><p><b>Working Conditions:</b></p><ul><li>Office environment with frequent communication via phone, radio, and computer systems.</li><li>May require evening, weekend, or holiday shifts depending on operational needs.</li><li>Ability to sit, stand, and use computer systems for extended periods.</li></ul><p>Job Type: Full-time</p><p>Pay: $22.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Logistics: 1 year (Required)</li></ul><p>Ability to Commute:</p><ul><li>Taylor, MI 48180 (Required)</li></ul><p>Work Location: In person</p>

Account Specialist

aramco digital

<div>
 <p>
  <strong>
   Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Principal Account Specialist is responsible for managing and growing assigned client accounts, driving revenue expansion, and ensuring alignment between customer expectations and service delivery. This role acts as the primary point of contact for clients, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction. The position requires a balance of commercial acumen, relationship management, and coordination across internal teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  &bull;Manage and develop relationships with assigned client accounts, acting as the primary point of contact
 </p>
 <p>
  &bull;Drive revenue growth within accounts through upselling, cross-selling, and identifying new opportunities
 </p>
 <p>
  &bull;Develop and execute account plans aligned with client objectives and organizational growth targets
 </p>
 <p>
  &bull;Ensure alignment between client expectations and delivery teams to achieve successful outcomes
 </p>
 <p>
  &bull;Monitor account performance, including revenue, profitability, and service quality
 </p>
 <p>
  &bull;Collaborate with presales, delivery, and support teams to address client needs and drive value realization
 </p>
 <p>
  &bull;Identify and mitigate risks within accounts, ensuring customer satisfaction and retention
 </p>
 <p>
  &bull;Lead regular account reviews and business updates with clients
 </p>
 <p>
  &bull;Support contract management, renewals, and commercial discussions
 </p>
 <p>
  &bull;Maintain accurate account data, pipeline, and forecasts in CRM systems
 </p>
 <p>
  &bull;Gather customer feedback and market insights to inform product and service improvements
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Education:
 </p>
 <p>
  &bull;Bachelor&rsquo;s degree in Business Administration, Marketing, Engineering, or a related field. Master&rsquo;s degree is a plus.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience:
 </p>
 <p>
  &bull;6-10 years of experience in account management, sales, or customer relationship roles
 </p>
 <p>
  &bull;Proven track record in managing and growing client accounts
 </p>
 <p>
  &bull;Experience in industries such as technology, consulting, or services preferred
 </p>
 <p>
  &bull;Exposure to complex client environments and multi-stakeholder engagement
 </p>
 <p>
  <br/>
 </p>
 <p>
  Skills &amp; Competencies:
 </p>
 <p>
  &bull;Familiarity with CRM systems (e.g., Salesforce, Dynamics)
 </p>
 <p>
  &bull;Strong proficiency in Microsoft Office (PowerPoint, Excel, Word)
 </p>
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  &bull;Understanding of sales cycles, contract management, and service delivery models
 </p>
 <p>
  &bull;Basic financial analysis and forecasting skills
 </p>
 <p>
  &bull;Account management and relationship building
 </p>
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  &bull;Revenue growth and opportunity identification
 </p>
 <p>
  &bull;Commercial and financial acumen
 </p>
</div>


Principal Account Specialist

SmithRx

<div><p><b>Who We Are:</b></p>
<p>
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.</p>
<p>
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:</p>
<ul>
<li><b>Integrity:</b> Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.</li>
<li><b>Courage:</b> We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward&mdash;always.</li>
<li><b>Together: </b>The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.</li>
</ul>
<p><b>Job Summary:</b></p>
<p>
The Customer Success Team is focused on helping SmithRx's clients derive the full value of their PBM services. We build and manage effective relationships with our customers' operational leadership, communicating the value of our services in the context of customers' business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.</p>
<p>
As an Account Specialist, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted partner to the Account Management team in support of your client's operational leadership. The Account Coordinator begins involvement with their client at implementation kick-off and is responsible for supporting the development and maintenance of the client success plan.</p>
<p><b>
What you will do:</b></p>
<ul>
<li>Act as a designated support resource for assigned Account Managers</li>
<li>Act as a part of a designated account team for specific key clients</li>
<li>Responsible for working directly with clients on outstanding client and member items</li>
<li>Responsible for compiling and presenting outstanding client and member items during internal and external meetings</li>
<li>Complete reporting and data requirements based on client and team needs</li>
<li>Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance</li>
<li>Responsible for completing data audit requests</li>
<li>Support ad-hoc projects assigned by leaders</li>
<li>Collaborate with cross-functional internal teams for client issue resolution</li>
<li>Engage to creatively and appropriately find solutions to client and team needs</li>
</ul>
<p><b>What you will bring to SmithRx:</b></p>
<ul>
<li>2-3 years operational or customer service/support experience in the PBM or health care industries</li>
<li>Microsoft Office experience: strong with Excel, Word, PowerPoint</li>
<li>Ability to effectively manage several tasks and competing priorities</li>
<li>Ability to communicate and articulate complex data, member scenarios effectively</li>
<li>Strong attention to detail</li>
<li>Self-starter and self-motivator</li>
<li>Positive, growth mindset</li>
<li>Ability to work well with cross functional teams and clients</li>
<li>Ability to handle and work with ambiguous instructions</li>
<li>Prior experience working directly with Director to C suite level executives</li>
</ul>
<p><b>What SmithRx Offers You:</b></p>
<ul>
<li>Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&amp;D Insurance</li>
<li>Flexible Spending Benefits</li>
<li>401(k) Retirement Savings Program</li>
<li>Short-term and long-term disability</li>
<li>Discretionary Paid Time Off</li>
<li>Paid Company Holidays</li>
<li>Wellness Benefits</li>
<li>Commuter Benefits</li>
<li>Paid Parental Leave benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>Well-stocked kitchen in office locations</li>
<li>Professional development and training opportunities</li></ul></div>

Geiger

<div><div><div><div><div><div><div><div><div>Geiger, the largest privately held promotional products distributor in the US, is seeking a Client Account Manager to join our company.</div><div></div><p><b><br>
Job Summary</b></p><p>
 The Client Account Manager works directly with a Geiger Sales Partner and serves as an Account Manager for that Sales</p><p>
 Partner providing support to the Sales Partner as well as promotional product consultation to buyers, prospects and existing</p><p>
 Key Account contacts. The Client account Manager will learn about Sales Partners&rsquo; Key Accounts, including the historical</p><p>
 needs, tendencies, and service requirements of those Key Accounts. The Client account Manager has a thorough</p><p>
 knowledge of industry suppliers, products, production, and decoration process.</p><p><b>
Essential Functions</b></p><p>
 Demonstrate outstanding sales performance and customer consultative abilities in the promotional products arena taking</p><p>
advantage of inbound and outbound sales opportunities. Develop relationships with potential customers and maximize relationships with existing customers to ensure that client&rsquo;s marketing and promotional objectives are met.</p><p></p><p><br>
 Will understand the Sales Partners Key Account revenue goals as well as regional sales goals, and proactively assist in</p><p>
meeting or exceeding those goals. Provide aggressive competitive pricing through research and negotiation, especially when volume goes beyond special pricing with Star Suppliers and Production partners or when required in competitive situations.</p><p>
 Will obtain, prepare, and present product offerings, proposals, quotes, and case histories to clients. Will stay current with</p><p>
 product, supplier, decoration, and service trends in the industry, and provide timely and innovative solutions to customers&rsquo;</p><p>
 branding and marketing needs.</p><p></p><p><br>
 Will ensure product recommendations conform to Geiger purchasing objectives, understand product safety laws and ensure</p><p>
 all purchasing adheres to Geiger&rsquo;s and the industry&rsquo;s guidelines and compliance standards for labeling, testing, and product</p><p>
 safety requirements.</p><p></p><p><br>
 This position will require direct contact with a Sales Partner, their customers, and new sales prospects and contacts. In</p><p>
 addition, some travel will be required to recruit new clients and strengthen our relationships with existing clients. Will serve as</p><p>
 the primary coordinator of client presentations as well as participate in trade shows and conventions.</p><p></p><p><br>
 Based on sales, profitability, and service objectives, will develop value-added services for accounts within their portfolio. Such</p><p>
 services may include but are not limited to the following: develop seasonal or event specific supplements; coordinate ancillary</p><p>
sales incentive, recognition, service award programs; coordinate on-site selling or awareness events. Determine and communicate the need for additional staffing for events. Initiate, coordinate, and lead meetings with senior client representatives to review sales and marketing objectives for accounts and present additional solutions to reach those objectives.</p><p></p><p><br>
 Use necessary tools, such as sales analysis, profitability analysis and corporate branding guidelines. Develop and execute</p><p>
 marketing plans as required. Develop and execute client Marketing Plans.</p><p></p><p><br>
 Other responsibilities include but are not limited to:</p><p></p><ul><li><br>
Reach and exceed sales and customer service standards.</li><li>Up-sell, cross-sell, and offer items/specials using sales techniques to maximize every sales opportunity and promote</li></ul><p>
 customer brand.</p><ul><li>Call on self-generated customers and prospecting leads as well as company provided sales leads.</li><li>Obtain referrals from current customer base and reach out to these potential customers in a timely manner to secure</li></ul><p>
 additional business.</p><ul><li>Follow-up on quotes, samples, orders, and other ancillary lists generated in a timely and professional manner to exceed</li></ul><p>
 customer expectations and grow sales.</p><ul><li>Provide custom quotes to customers utilizing Geiger&rsquo;s extensive Star Supplier and Production Partner network.</li></ul><p></p><p><br>
 Carry out administrative duties to support sales and marketing activities, including order self-promotion aids and spec</p><p>
 samples; write up and/or enter orders in P+, Geiger&rsquo;s OMS (Order management System) for Sales Partners. Seek</p><p>
 appropriate approvals from Regional Vice President for low margin agreements outside of authority. Conduct research and</p><p>
 resolve problems presented by personnel from other functions.</p><p></p><p><br>
 Perform other related duties as assigned.</p><p></p><p><b><br>
Education and Experience</b></p><p><br>
 Duties require knowledge and proficiency in math, writing, public speaking, professional negotiation and use of computers equivalent to 4 years of college. Work requires 4 years of related experience in sales, relationship management and/or senior account management.</p><p></p><p><b><br>
Competencies/Skills</b></p><p></p><p><b><br>
Physical, Mental and Environmental Requirements</b></p><p>
 Physical Requirements:</p><ul><li>Prolonged periods of sitting at a desk or computer</li><li>Typing and using a computer keyboard for extended periods.</li><li>Answering phone calls and communicating with customers via email.</li></ul><p></p><p><br>
 Mental Requirements:</p><ul><li>Ability to concentrate for extended periods of time paying close attention to detail.</li><li>Ability to handle multiple tasks simultaneously and manage time effectively.</li></ul><p></p><p><br>
 Environmental Requirements:</p><ul><li>Working indoors in a typical office environment</li><li>Use of standard office equipment such as computers, phones, and printers.</li><li>Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.</li></ul><p></p><p><b><br>
Certification Requirement</b><br>
<br>
 Industry knowledge obtained through CAS/MAS Certification. Position requires industry certification at the MAS (Master</p><p>
Advertising Specialist) level.</p><p></p><p><b><br>
Supervisor Responsibilities</b></p><p><br>
Provide technical guidance and training concerning some elements of assigned clients and/or Key Accounts to appropriate department associates.</p><p></p><p><br>
(Geiger is an Equal Opportunity / Affirmative Action Employer)</p></div></div></div></div></div></div></div></div>

Client Account Manager- REMOTE

Insight

<div><p><b>Requisition Number: 104564</b></p><p><b>
Senior Client Operations Specialist</b></p><p></p><p><b><br>
Location: </b>This is a remote position.</p><p><b>
Compensation: </b>There is a base of $40K - $45K plus bonus tied to this role.</p><p></p><p><b><br>
Insight at a Glance</b></p><ul><li>
14,000+ engaged teammates globally</li><li>
#20 on Fortune&rsquo;s World's Best Workplaces&trade; list
</li><li>$9.2 billion in revenue</li><li>
Received 35+ industry and partner awards in the past year</li><li>
$1.4M+ total charitable contributions in 2023 by Insight globally</li></ul><p></p><p><br>
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a <b>Fortune 500 Solutions Integrator</b> with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.</p><p><b><br>
</b></p><p><b>About the role
</b><br>
As a Senior Client Operations Specialist, you&rsquo;ll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation and order fulfillment. You&rsquo;ll become our AEs go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration and product information.</p><p></p><p><b><br>
As a Senior Client Operations Specialist you will:</b></p><ul><li>
Connect with customers, partners and internal stakeholders to solve problems in support of the organization&rsquo;s sales requirements. This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts.
</li><li>Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
</li><li>Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. You&rsquo;ll also be the one to ensure of contract compliance, where necessary.
</li>Assist in special projects for clients and our sales teams: providing reporting, requesting and setting up new client sold-to&rsquo;s, bill-to&rsquo;s, and ship-to&rsquo;s, assisting clients with Insight web accounts and providing ad hoc status updates.<br>
<li>
</li></ul><p></p><p><b>What we&rsquo;re looking for</b></p><ul><li>
Bachelor's degree (B. A.) from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience.
</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, other teammates needed.
</li><li>Strong communication (verbal and written), organization, problem solving and time management skills.
</li><li>Able to build relationships and quickly develop trust with clients, as well as internal personnel.
</li><li>Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.</li></ul><p><b>
What you can expect</b><br>
We&rsquo;re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:</p><ul><li>
Freedom to work from another location&mdash;even an international destination&mdash;for up to 30 consecutive calendar days per year.</li></ul><p></p><p><br>
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.</p><p><b><br>
</b></p><p><b>Join us today, your ambITious journey starts here.</b></p><p><br>
</p><p><i>Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.</i></p><p></p><p><i><br>
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.</i><br>
<br>
<i>At Insight, we celebrate diversity of skills and experience so even if you don&rsquo;t feel like your skills are a perfect match - we still want to hear from you!</i></p><p></p><p><i><br>
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.</i></p><p>
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.</p><p>
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.</p><p></p><p><br>
Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure &amp; Support || None || US - Chandler,AZ ||</p></div>

Client Operations Specialist Sr

VytlOne

<div><div>As a <b>Customer Account Specialist</b>, you will provide client service, business application, and computer software and hardware support across CarePoint client operations. You will also work across business units and pharmacies to troubleshoot and resolve technical and software issues for customer accounts. Prior help desk support, pharmacy experience and/or application software support desirable.</div><div></div><div><b><br>
Position Location</b></div><div>
This is a remote-based position within the Continental US.</div><div></div><div><b><br>
Who We Are</b></div><div><b>
VytlOne</b> is the nation&rsquo;s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions&mdash;delivering <b>excellence</b> through tailored strategies and collaborative partnerships. At VytlOne, we&rsquo;re not just transforming pharmacy&mdash;we&rsquo;re making a <b>purposeful impact</b> on the communities we serve.</div><div></div><div><b><br>
Why Choose a Career at VytlOne?</b></div><div>
At <b>VytlOne</b>, our <b>purpose</b> is at the heart of everything we do. People join us not just for a job, but to be part of something bigger&mdash;where their work truly matters. We foster a culture of <b>authenticity</b>, where you&rsquo;re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as <b>One Team</b>, united by a bold mission and a spirit of innovation. Here, you&rsquo;ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.</div><br>
<ul><li>
Investigate, analyze, and resolve software and communications problems with computer systems.</li><li>
Provide software and hardware technical assistance and support as needed.</li><li>
Install, integrate, and configure new software/upgrades for users.</li><li>
Create, review, prioritize, and process tickets, document the progress of projects.</li><li>
Maintain a high-level quality of customer service standards in dealing with and responding to questions.</li><li>
Follow procedures for escalation process and ticket follow up times, including following all customer SLA agreements and internal standards.</li><li>
Work directly with client representatives to set expectations and organize current needs.</li><li>
Be the lead on specific customer account issues with the ability to handle most situations independently.</li><li>
Nurture relationship with assigned accounts to foster further opportunities.</li></ul><div><b><br>
Education:</b></div><ul><li>
High School graduation or equivalent is required</li><li>
Bachelor&rsquo;s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred</li><li>
Pharmacy Technician license or training is preferred</li></ul><div><b>
Experience:</b></div><ul><li>
Background in and exposure to PC maintenance/repair, application software support</li><li>
Knowledge of Microsoft Office/Project software products required</li><li>
Pharmacy operations desirable</li><li>
Account management experience required</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities:</b></div><ul><li>
Knowledge of pharmacy systems</li><li>
Knowledge of SQL Server and properties.</li><li>
Detail oriented with strong attention to follow through.</li><li>
Knowledge of a wide range of computer systems, applications, hardware, and communications</li><li>
Ability to manage clients and organize meetings independently</li><li>
Knowledge of computer-troubleshooting techniques</li><li>
Sound communication and presentation skills; ability to organize and manage multiple tasks.</li><li>
Ability to install and configure computer systems, hardware, and peripherals</li><li>
Knowledge of customer service standards and procedures</li><li>
Demonstrated ability to be self-motivated with a positive attitude</li></ul><div><b>
WE OFFER</b></div><div>
At <b>VytlOne</b> we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You&rsquo;ll work with a mission-driven organization focused on improving healthcare outcomes.</div><div></div><div><br>
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:</div><ul><li>
Comprehensive mental health and wellbeing resources</li><li>
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums</li><li>
Company-paid basic life/AD&amp;D, short-term and long-term disability insurance</li><li>
Rx, dental, vision, other voluntary benefits, and FSA</li><li>
Employer-matched 401k Plan</li><li>
Industry-leading PTO plan</li><li><i>
And more!</i></li></ul><div><i>
Join us and help build the future of pharmacy care &ndash; better outcomes, stronger margins, and healthier communities.</i></div><div></div><div><b><br>
FOR MORE INFORMATION:</b></div><div>
VytlOne Website VytlOne LinkedIn</div><div>
VytlOne (formerly Maxor) is an EOE, including disability/vets</div></div>

Customer Account Specialist

Novartis

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>#LI-Remote<br>
<br>
This is a field-based and remote opportunity supporting key accounts in an assigned geography.
<br>
Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.<br>
<br>
Company will not sponsor visas for this position.<br>
<br>
As a Territory Account Specialist (TAS), you&rsquo;ll lead with purpose &ndash; crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you&rsquo;ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources &ndash; all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You&rsquo;ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><p><b>Key Responsibilities:
</b></p><ul><li>Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.</li><li>
Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.</li><li>
Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.</li><li>
Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.</li><li>
Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements &ndash; virtually or in person.</li><li>
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.</li><li>
Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.</li><li>
Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.</li></ul><p></p><p><b>
Essential Requirements:
</b></p><ul><li>Bachelor&rsquo;s degree required from 4-year college or university.</li><li>
Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success<i>. </i><i>For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.</i></li><li>
Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers.</li><li>
Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.</li><li>
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver&rsquo;s license.</li></ul><p></p><p><b>
Desirable Requirements:
</b></p><ul><li>Experience across therapeutic groups, disease states, account management strategy, and new product launches.</li><li>
Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.</li></ul><p></p><p><b>
Leveling Guidelines:</b> The position will be filled at level commensurate with experience.</p><ul><li><b>
Associate Territory Account Specialist:</b> Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience.<ul><li><i>
Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively.</i></li><li><i>
Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities.</i></li></ul></li><li><b>
Territory Account Specialist:</b> 2+ years&rsquo; experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.</li><li><b>
Senior Territory Account Specialist:</b> 5+ years&rsquo; experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.</li><li><b>
Executive Territory Account Specialist:</b> 10+ years&rsquo; experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.</li></ul><p></p><p><b>
Driving is an Essential Function of this Role:</b> Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver&rsquo;s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.</p><p></p><p><b>
COVID-19 Vaccine Policy (customer-facing roles only):</b> While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers&rsquo; (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.</p><p></p><p><b>
For Field Roles with a Dedicated Training Period:</b> The individual hired for this role will be required to successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week.</p><p></p><p><b>
Novartis Compensation Summary:</b></p><p>
The salary for this position is expected to range between:</p><ul><li>
Associate Territory Account Specialist: $77,000 and $143,000 per year</li><li>
Territory Account Specialist: $93,800 and $174,200 per year</li><li>
Senior Territory Account Specialist: $119,700 and $222,300 per year</li><li>
Executive Territory Account Specialist: $132,300 and $245,700 per year</li></ul><p></p><p>
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.</p><p></p><p>
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.</p><p></p><p>
US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.</p></div>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div>
</div><div><p><b>EEO Statement:</b></p><p>
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.</p><p><b>
Accessibility &amp; Reasonable Accommodations</b></p><p>
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.</p></div></div>
<br><div><div>Division
<div>US
</div></div><div>Business Unit
<div>Sales
</div></div><div>Location
<div>USA
</div></div><div>State
<div>Field, US
</div></div><div>Site
<div>Field Sales (USA)
</div></div><div>Company / Legal Entity
<div>U014 (FCRS = US014) Novartis Pharmaceuticals Corporation
</div></div><div>Alternative Location 1
<div>Evansville (Indiana), Indiana, USA
</div></div><div>Alternative Location 2
<div>Indianapolis (Indiana), Indiana, USA
</div></div><div>Alternative Location 3
<div>Louisville (Kentucky), Kentucky, USA
</div></div><div>Functional Area
<div>Sales
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular (Sales)
</div></div><div>Shift Work
<div>No</div></div></div><div></div>

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