client advisor

ABIC

As a Client Advisor, you will be responsible for delivering exceptional client service and driving sales through customer relationship management. You'll work closely with clients to understand their needs and provide tailored solutions that promote satisfaction and loyalty.Responsibilities<ul><li>Build and maintain strong, long-lasting client relationships.</li><li>Act as the main point of contact for clients and manage their accounts.</li><li>Identify and assess clients' needs to provide satisfactory solutions.</li><li>Promote and sell company products and services based on client requirements.</li><li>Handle client inquiries and resolve issues promptly and effectively.</li><li>Collaborate with internal teams to address client needs and improve service delivery.</li><li>Stay updated with the latest industry trends and products.</li></ul>Qualifications<ul><li>Bachelor's degree in Business, Marketing, or related field.</li><li>Proven experience as a Client Advisor, Account Manager, or similar role.</li><li>Strong understanding of sales and customer service principles.</li><li>Excellent communication and negotiation skills.</li><li>Detail-oriented and highly organized.</li><li>Ability to work independently and in a team environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Client Advisor

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Client Advisor | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Client Advisor will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience Preferred, Fresh grads can apply
 </li>
 <li>
 Excellent Communication &amp; Customer Service Skills
 </li>
 <li>
 Fluent English
 </li>
 </ul>
 
 
</div>

CELINE

<div>
 CELINE, founded in 1945 by C&eacute;line Vipiana, is an iconic French Leather-Goods, Fashion &amp; Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
 
 
 
 YOUR WORK ENVIRONMENT
 
 
 
 As a Senior Client Advisor, you have been able to demonstrate your skills and your overwhelming desire to contribute to maintaining the prestigious brand image of CELINE in each of your customer experiences. Meeting all of the behavioural expectations, you have proactively taken additional areas of responsibility. This could include one or a range of the following areas: supporting my manager on client and business development, floor management, visual merchandising specialist, training ambassador or supporting operations.
 
 
 
 Job Responsibilities
 
 
 
 
 YOUR IMPACT
 
 
 
 
 Business Development
 
 
 
 <ul>
 <li>
 Contribute to the store&rsquo;s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
 </li>
 <li>
 Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE. Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE&rsquo;s offerings.
 </li>
 <li>
 Supports the management team in various operational activities from KPIs analysis to animating a morning brief.
 
 
 </li>
 </ul>
 
 Team and People
 
 
 
 <ul>
 <li>
 Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
 </li>
 <li>
 Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.
 </li>
 <li>
 Support new joiners in their onboarding, sharing best practices, leading by example and supporting them in achieving their goals.
 
 
 </li>
 </ul>
 
 Client Development
 
 
 
 <ul>
 <li>
 Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable and contributes to great results in VOC.
 </li>
 <li>
 Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections. Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.
 
 
 </li>
 </ul>
 
 Operations Excellence
 
 
 
 <ul>
 <li>
 Capable of upholding CELINE&rsquo;s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations with little to no guidance or supervision needed.
 </li>
 <li>
 Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.
 
 
 </li>
 </ul>
 
 Image &amp; Brand
 
 
 
 <ul>
 <li>
 Serve as a CELINE ambassador, embodying the Maison&rsquo;s values and excellence in every client interaction.
 </li>
 <li>
 Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
 </li>
 <li>
 Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 KEY FOR SUCCESS  Experience:  You bring at least 1 to 2 years of professional experience in sales, within the fashion or luxury industry. Competencies:   Passion for luxury fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. A passion for challenges and a collective drive to achieve set objectives. Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE. Adaptability and flexibility to meet the demands of a dynamic retail environment. Strong ethical compass and commitment to compliance and corporate social responsibility. Languages:  English, proficiency of other language(s) will be an advantage.
 
 
 
 Additional Information
 
 
 
 
 OUR COMMITMENT
 
 
 
 CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard.
 
 
 We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
 
 
 CELINE recruits and recognizes all types of talents and singularities.
</div>

Christian Louboutin

<div>
 
 
 Overview and purpose of role:
 
 
 
 
 As a
 
 
 
 Client Advisor
 
 
 
 at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty. You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.
 
 
 
 
 
 
 
 Under the leadership of the management team, in the capacity of
 
 
 
 Client Advisor
 
 
 
 , you will provide an outstanding, sparkling client experience which is highly personalized, efficient and discrete. You are an integral member of a high performing sales team who are sales focused and driven. You will be dedicated to creating desire for the brand, delivering exceptional customer service, sharing your knowledge about the variety of our luxurious collections, whilst maintaining the store in the best conditions and ensuring ongoing loyalty from our clients.
 
 
 
 
 
 
 
 Key Responsibilities of the role:
 
 
 
 
 
 
 
 Service Delivery
 
 
 <ul>
 <li>
 Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
 </li>
 <li>
 Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
 </li>
 <li>
 Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.
 </li>
 <li>
 Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.
 </li>
 </ul>
 
 
 
 
 
 Results Driven
 
 
 <ul>
 <li>
 Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
 </li>
 <li>
 Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
 </li>
 <li>
 Awareness of the business strategy, engaged in prioritizing the appropriate products or alternatives for successful sales results.
 </li>
 </ul>
 
 
 
 
 
 Product Knowledge
 
 
 <ul>
 <li>
 Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
 </li>
 <li>
 Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilized, and how to care for the product.
 </li>
 </ul>
 
 
 
 
 
 Relationship Building &amp; Customer Relationship Management
 
 
 <ul>
 <li>
 Building and maintaining quality relationships with clients, resulting in strong sales performance.
 </li>
 <li>
 Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.
 </li>
 <li>
 Driving CRM in your location and maintenance of your client file/book.
 </li>
 <li>
 Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.
 </li>
 </ul>
 
 
 
 
 
 Teamwork
 
 
 <ul>
 <li>
 A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
 </li>
 <li>
 Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
 </li>
 <li>
 Assisting the management team alongside fellow colleagues to support with the daily operations or back-office activities of the location.
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 
 
 In order to deliver the main responsibilities of the role, you will need the following skills:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in a luxury retail or service environment.
 </li>
 <li>
 Proficient in Microsoft Outlook and Excel.
 </li>
 <li>
 Proficient in English
 </li>
 <li>
 Ability to follow all steps of the Christian Louboutin Sales Ceremony and able to adapt to the pace of the environment managing up to 3 customers at one time for example.
 </li>
 <li>
 Strong client-telling skills in order to ensure client contact is maintained engaging them in a long term professional and loyal relationship
 </li>
 <li>
 Management of client communication in a luxury way, respecting our guidelines on social networks such as WhatsApp, Instagram for example.
 </li>
 <li>
 Be a consistent &lsquo;Top Seller&rsquo; and able to analyze own KPI and sales results and react accordingly to achieve personal and store results to demonstrate strong business acumen.
 </li>
 <li>
 Experience in cash handling procedures.
 </li>
 <li>
 Where or when there is no specific stock assistant able to receive products delivery, enter the products in the system, store and sort the products, tidy the stock room maintain high level of service for other members of the team and corporate functions
 </li>
 </ul>
</div>

Seline Clinic

ABOUT THE COMPANY:Seline Clinic, renowned as the leading full-cycle aesthetic medical clinic in Russia. As part of our expansion to the heart of the Middle East, we are looking for experienced &quot;Client Advisor&quot; to join our team. He/She will play a crucial role in promoting our aesthetic services, educating clients on treatment options, and ensuring an exceptional experience for each client.JOB DESCRIPTION:<ul><li>Engage with clients in person, by phone, and through digital channels to discuss aesthetic treatments and services.</li><li>Understand client goals and concerns, and provide recommendations based on services offered.</li><li>Conduct consultations to provide treatment information, pricing, and potential results.</li><li>Build lasting client relationships by offering exceptional customer service and follow-up.</li><li>Meet and exceed monthly sales targets by effectively promoting treatments, memberships, and package deals.</li><li>Maintain a comprehensive knowledge of all services, promotions, and new treatments to present to clients.</li><li>Track and report on sales metrics, trends, and opportunities for growth.</li><li>Work closely with clinicians, aestheticians, and management to create a cohesive and supportive environment for clients.</li><li>Provide feedback from clients to ensure continuous improvement of services and customer experience.</li></ul>JOB REQUIREMENTS:<ul><li>Bachelors Degree</li><li>Proven experience in sales, preferably within an aesthetic clinic preferably in aesthetic treatment, plastic surgery, beauty, wellness, or medical aesthetics.</li><li>Track record of over-achieving quota</li><li>Strong phone and verbal communication skills along with active listening</li><li>Customer focus and adaptability to different personality types</li><li>Ability to multi-task, set priorities and manage time effectively</li><li>Strong analytical skills with the ability to interpret data and make data-driven decisions.</li><li>Exceptional communication skills, both written and verbal.</li><li>Good pleasing personality with excellent communication, planning, organization, interpersonal and presentation skills.</li><li>Aesthetics Clinic experience in Dubai (preferred)</li><li>Russian/Arabic language will be an added advantage.</li></ul>COMPENSATION &amp; REWARDS:<ul><li>Compensation is one of the best in the industry w/ local benefits.</li><li>Strong incentive scheme upon achieving target.</li><li>KPIs.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period?</li><li>What is your salary expectation in AED?</li><li>How many years of experience do you have in Aesthetic Clinic industry?</li></ul>

BoF Careers

<div>
 Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
 
 
 Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
 
 
 
 Job Purpose
 
 
 
 To be the "ambassador" who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony".
 </li>
 <li>
 Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
 </li>
 <li>
 Embrace and promote the Omni Channel mindset.
 </li>
 <li>
 Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
 </li>
 <li>
 Welcome and serve the customer providing an excellent in-store experience at all times.
 </li>
 <li>
 Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
 </li>
 <li>
 Ensure to be up-to-date knowing fashion trends and competitors.
 </li>
 <li>
 Prove Brand and product knowledge.
 </li>
 <li>
 Deal effectively with customer complaints by liaising with the line manager when necessary.
 </li>
 <li>
 Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
 </li>
 <li>
 Contribute to ensure a high level of security and is attentive to prevent product thefts.
 
 
 </li>
 </ul>
 
 Knowledge And Skills
 
 
 
 Passion for selling and stores
 
 
 Curiosity and interest in luxury/fashion, art and design
 
 
 Experience of building a long-lasting relationship with clients
 
 
 Being able to work in team as well as alone
 
 
 Excellent communication and interpersonal skills
 
 
 Ambition, resilience, self motivation, result driven and problem solving
 
 
 Passion and knowledge of the managed product category
</div>

Client Advisor - Qatar

Louis Vuitton

<div><div>Poste
<div>As a Senior Client Advisor (Operations), you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise. You will also be a role model to the team and will support your Team Manager in operational duties.</div></div> 

<div>Profil
<div>Stock Management
<ul><li>Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)</li>
<li>Manage the delivery operations, preparing and replenishing stock quickly and accurately</li>
<li>Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience</li>
<li>Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs</li></ul>
After Sales Services
<ul><li>Approach After Sales Services as a Client relationship opportunity and provide the best Client experience</li>
<li>Handle Client repair requests, manage the repair process and Client follow-up</li>
<li>Manage and ensure quality issues are properly dealt with</li></ul>
Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team
<ul><li>Assist Management in daily operations: floor management, stock operations, and opening / closing duties</li>
<li>Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of newcomers</li>
<li>Demonstrate a thorough understanding of the company&rsquo;s policies and provide support to other Client Advisors when needed</li></ul>
General Duties
<ul><li>Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store</li>
<li>According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs</li>
<li>Develop the highest Brand and product knowledge</li>
<li>Respect Louis Vuitton Brand standards in terms of grooming and behaviour</li></ul></div></div></div>

SENIOR CLIENT ADVISOR - OPERATIONS

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Client Advisor - Qatar

SENIOR CLIENT ADVISOR - OPERATIONS