client advocate

Family Crisis Center

<div><p><b>Advocate - Remote - Overnight shifts 5:30pm-5:30am on Team: Iowa Victim Service Call Center (IVSCC)</b></p><br>
<p><b>
Reports To:</b> Advocacy Services Manager and Advocate Supervisor<br>
<b>Benefits:</b> Part-time, health, dental, vision insurance, Vacation/Sick Leave, Simple IRA, Non- Exempt status</p>
<p><b>
Part-time (24 hours per week): </b><b>Week 1 </b>is Tuesday 5:30pm-5:30am and Friday 5:30pm-5:30am and</p>
<p><b>
Week 2 </b>is Monday 5:30pm-5:30am and Thursday 5:30pm-5:30am</p><p></p><p><b><br>
Position Summary</b></p>
<p>
The Advocate provides crisis intervention, safety planning, education, advocacy, and referrals through telephone and digital contacts. This role requires maintaining a professional, non-judgmental, and empowerment-based approach to client services. The Advocate is responsible for accurate documentation, data collection, and participation in outreach and evaluation efforts.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<p><b>
Crisis Intervention &amp; Client Support</b></p>
<ul>
<li>Provide crisis intervention, safety planning, advocacy, and referrals through phone and digital platforms.</li>
<li>Maintain an empowerment-based and non-judgmental approach in all interactions.</li>
<li>Refer clients to appropriate service providers as needed.</li>
<li>Respond to program requests for victim service materials, including brochures, flyers, and other resources.</li>
</ul>
<p><b>Data Collection &amp; Documentation</b></p>
<ul>
<li>Collect demographic information on all client contacts.</li>
<li>Maintain accurate documentation of services provided.</li>
<li>Enter all client services and referrals into the database and assist in keeping the system updated.</li>
<li>Collect and maintain statistical data and reports as required by leadership, funders, and monitoring agencies.</li>
<li>Submit necessary documents as required.</li>
</ul>
<p><b>Community Outreach &amp; Public Awareness</b></p>
<ul>
<li>Participate in community outreach by developing awareness of agency services.</li>
<li>Network with area service providers and support public education efforts about victimization.</li>
</ul><ul><li>Assist marketing and development with fundraising efforts.</li>
</ul>
<p><b>Administrative &amp; Program Support Responsibilities</b></p>
<ul>
<li>Maintain accurate and timely documentation in required databases.</li>
<li>Assist with call center projects, data tracking, and quality improvement efforts.</li>
<li>Support maintenance of resource lists and internal procedures.</li>
<li>Participate in virtual staff meetings and agency initiatives</li>
<li>Maintain flexibility in work schedule, including evenings, weekends, and holidays.</li>
</ul>
<p><b>Staff Wellness &amp; Support</b></p>
<ul>
<li>Prioritize self-care and seek support when experiencing work-related crises or vicarious trauma by utilizing available mental health resources, participating in debriefings, and implementing personalized self-care strategies.</li>
<li>Communicate effectively with staff and supervisors to foster a supportive work environment, ensure clarity in expectations, and promote collaboration to enhance victim services.</li>
<li>Adhere to all Family Crisis Centers&rsquo; policies, procedures, and confidentiality.</li>
<li>Adapt to evolving organizational needs by taking on additional responsibilities as necessary.</li>
<li>Support agency-wide initiatives and assist with special projects as needed.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<ul>
<li>Education &amp; Experience: High school diploma or equivalent required.
<ul><li>College degree in social work, human services, or a related field preferred or an equivielent combination of education and experience.</li>
</ul></li><li>Skills &amp; Knowledge: Strong crisis intervention skills and ability to work with diverse populations.
<ul><li>Strong leadership, time management, and organizational skills.</li>
<li>Proficiency in office skills, including computer literacy.</li>
</ul></li><li>Training &amp; Certification: Must complete mandatory victim advocate training within 30 days of employment and fulfill on-going certification requirements.</li>
<li>Travel Requirements: Ability to travel if needed for trainings, meetings, or other work-related events, including in-person visits to the main office.</li>
<li>Background Requirements: Must pass all required background checks, including/not limited to:
<ul><li>Criminal and child/dependent adult abuse background checks</li>
<li>Sex Offender Registry clearance</li>
<li>Must possess a valid driver&rsquo;s license and adequate motor vehicle insurance.</li></ul></li><br>
</ul>
<p></p><p><i>FCC is an equal opportunity employer. FCC is fair and impartial in all of its relations with its employees and applicants for employment and makes all employment related decisions without regard to race, creed, color, religion, sex, sexual orientation, gender identity, socio-economic status, parental responsibility, language, national origin, age, health status (including HIV-positive), physical or mental disability, or any other categories protected by federal, state, or local law.</i></p></div>

Advocate

Hauser Inc

<div>Description:
<p>
The Claims Advocate delivers &ldquo;Claims Advocacy&rdquo; by approaching claims from the client&rsquo;s perspective and ensuring exceptional service throughout the claim&rsquo;s lifecycle. Under the direction of the Vice President of Claims, this role analyzes, reviews, and supports the adjustment of commercial property and casualty claims, including complex bodily injury and property damage matters. The Claims Advocate investigates claims, evaluates liability and damages, negotiates resolutions, and collaborates with insurance carriers and defense counsel to help expedite settlements and control loss and litigation costs. This position also serves as a trusted resource to clients and internal teams by providing guidance, insight, and advocacy throughout the claims process.</p><p><b><i>
OBJECTIVES AND ESSENTIAL JOB DUTIES:</i></b></p><ul><li>
Provide professional advice, counsel, and guidance under the direction of the Vice President of Claims in the area of all insurance claims.</li><li>
 Act as an advocate for clients and serve as a liaison between clients and insurance carriers to support effective claims resolution.</li><li>
Oversee large loss claims and complex client accounts, advocating for clients in coverage, liability, and property disputes</li><li>
Assist with loss analysis, risk analysis, and claims data reporting, including the preparation, analysis, and presentation of claims data for Risk Management client reviews.</li><li>
Prepare Workers&rsquo; Compensation Experience Modification Factor evaluations as needed and maintain insurance carrier production records.</li><li>
Deliver exceptional, value-added service and consultation while building and maintaining strong client relationships and partnerships.</li><li>
Assist clients in defining their objectives and evaluate whether existing programs are meeting those objectives.</li><li>
Assist Senior Risk Consultants in reviewing policies, contracts, riders, certificates, employee handbooks, and safety manuals to support client coverage decisions.</li><li>
Maintain strong technical expertise in property and casualty insurance coverages, workers&rsquo; compensation laws, legal theory, and carrier claims processes.</li><li>
Support the development of Claims Analysts while assisting with the execution of service plans and coordination with carriers and internal teams.</li></ul><p><b><i>
KEY COMPETENCIES:</i></b></p><ul><li>
 <b>Analytical Thinking:</b> Interprets complex data and regulations accurately.</li><li><b>
Accountability: </b>Manages sensitive and high-value processes with integrity.</li><li><b>
Communication:</b> Engages clearly and effectively with internal and external partners.</li><li><b>
Leadership: </b>Works independently while supporting cross-functional initiatives.</li><li><b>
Continuous Improvement:</b> Proactively seeks opportunities to streamline processes and strengthen controls.</li><li><b>
Exhibits Drive and Commitment: </b>Takes initiative, demonstrates a strong sense of urgency, and consistently meets deadlines with a high standard of professionalism&mdash;especially in fast-paced, deal-driven environments.</li></ul>
Requirements:
<p><b><i>
EDUCATION AND/OR EXPERIENCE:</i></b></p><ul><li>
High School Diploma required; bachelor&rsquo;s degree (B.A. or B.S.) preferred</li><li>
Minimum of 5+ years of claims experience within the property and casualty insurance industry.</li><li>
Strong knowledge of complex coverage analysis and policy interpretation, with experience managing commercial property and casualty claims and analyzing claims data and loss trends to provide strategic insights to clients.</li><li>
Experience collaborating with insurance carriers, adjusters, and defense counsel to advocate for clients and achieve favorable claim outcomes.</li><li>
Exceptional client-centric mindset with strong interpersonal, communication, and presentation skills.</li><li>
Strong analytical and strategic thinking abilities.</li><li>
Experience preparing and presenting claims analysis and recommendations to clients.</li><li>
Must hold an active Property &amp; Casualty license or be willing to obtain licensure within the first three months of employment.</li><li>
Ability and willingness to travel up to 35%.</li><li>
Insurance professional designations such as AIC, ARM, or CPCU preferred.</li></ul></div>

Claims Advocate

Smith Brothers Insurance, LLC

<div><p>Smith Brothers Insurance is seeking an experienced claims professional to join our Large Commercial Lines team as a Claims Advocate. This role is responsible for advocating on behalf of clients throughout the full claims lifecycle, with a strong focus on Workers&rsquo; Compensation, General Liability, Property, Automobile, and other commercial lines claims. The Claims Advocate serves as a trusted partner to clients, carriers, and internal teams, providing guidance, coordination, and proactive communication to ensure timely resolution and a positive client experience. This position operates in a collaborative environment and is grounded in a commitment to service excellence, accountability, and results.</p><p><b>
Responsibilities &amp; What You&rsquo;ll Be Doing:</b></p><ul><li>
Serve as the primary claims advocate for Commercial Lines clients from intake through resolution.</li><li>
Build and maintain strong client relationships through proactive communication, education, and advocacy.</li><li>
Advocate for clients when claims stall or adjuster responsiveness is limited.</li><li>
Provide guidance to help clients manage claims effectively.</li><li>
Deliver proactive claims support, including EMR/Mod projections and claim status reporting.</li><li>
Coordinate and lead claim reviews with clients and carriers across Workers&rsquo; Compensation, General Liability, Property, and Automobile.</li><li>
Analyze Workers&rsquo; Compensation reserves and encourage carriers to mitigate claim exposure.</li><li>
Partner with Risk Advisors and Account Managers on policy interpretation and coverage challenges.</li><li>
Support Risk Advisors in service capability presentations as requested.</li><li>
Manage client communications with urgency and professionalism, ensuring timely follow-through.</li><li>
Accurately document claims activity and communications in the agency management system.</li><li>
Set realistic expectations and deliver service within agreed-upon timeframes.</li><li>
Demonstrate a proactive, action-oriented, client-first mindset.</li><li>
Ensure compliance with agency processes, confidentiality standards, and quality metrics</li><li>
Use agency management systems for daily activities, documentation, and assigned tasks.</li><li>
Work on projects and other work as assigned.</li><li>
Participate in ongoing professional development through internal learning and training.</li><li>
Effectively use MS Office, standard office applications, and other technologies.</li><li>
Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.</li><li>
Work effectively with all team members, provide backup support, and contribute to team collaboration.</li><li>
Demonstrate alignment with our purpose, values, and culture.</li></ul><p><b>
Qualifications, Knowledge, Skills, &amp; Abilities, You&rsquo;ll Bring:</b></p><ul><li>
3&ndash;5 years of experience handling multi-lines and/or high net worth personal lines claims, preferably in a mid-market commercial lines insurance agency environment or carrier commercial environment.</li><li>
Connecticut, New York, and/or New Jersey Casualty Adjuster&rsquo;s License (or ability to obtain/maintain as required).</li><li>
Professional designations related to claims, risk management, or insurance preferred.</li><li>
Bachelor&rsquo;s degree preferred.</li><li>
Demonstrated understanding of the claims resolution process for Workers&rsquo; Compensation, General Liability, Property, and Automobile claims.</li><li>
Ability to work effectively in a multi-jurisdictional claims environment.</li><li>
Willingness to learn other lines of business (Including but not limited to EPL, Cyber, D&amp;O).</li><li>
Strong communication skills with the ability to build trust quickly and advocate clearly for clients.</li><li>
Ability to make independent decisions, research and analyze issues, and develop solutions that support client advocacy and team goals.</li><li>
Proven ability to work both independently and as part of a team in a fast-paced, growing organization.</li><li>
Ability to effectively utilize agency management systems, carrier platforms, and related technologies.</li><li>
Ability to manage high-volume workflows effectively and efficiently.</li><li>
Organized and self-directed, able to prioritize, meet deadlines, and deliver consistent results.</li><li>
Team-oriented, collaborative, accountable, and willing to share knowledge and best practices.</li><li>
Ability to stay current on commercial insurance claims trends, carrier practices, and regulatory changes impacting Workers&rsquo; Compensation and Commercial Lines claims.</li><li>
Flexibility and willingness to take on additional work and projects assigned.</li><li>
Strong MS Office skills, experience with agency management systems, and carrier platforms.</li><li>
Proficient with AI tools, AI assisted workflows, and ability to learn new/future technologies and tools.</li><li>
Committed to continuous learning and professional development.</li><li>
Self-motivated, strong work ethic, adaptable, stress tolerance to overcome hurdle</li><li>
Team player who consistently defaults to good.</li></ul><p><b>
General Working Condition:</b></p><ul><li>
Fast paced environment with significant telephone, email, and in person interactions.</li><li>
Some travel and non-standard working hours may be required.</li><li>
Ability to view computer monitors for extended periods of time.</li><li>
Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.</li><li>
Flexible Work Environment.</li></ul><p><b>
About Smith Brothers</b></p><p>
Smith Brothers Insurance has been in business for over 50 years, as an independently operated, Top 100 National Broker, focused on our purpose of Helping Others. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.</p><p>
We offer competitive salaries and comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) with employer match, employee assistance program, licensing and continuing education reimbursement, paid time off, paid holidays, flexibility, and more. Learn more at www.smithbrothersusa.com.</p><p><i>
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs. This description does not constitute a contract of employment, and we reserve the right to revise the job description and/or require other tasks to be performed as circumstances change.</i></p></div>

Finally Family Homes

<p><b>Job Title: Case Manager / Youth Advocate</b><br/><b>Hours: 25 hours per week (Monday&ndash;Friday), 1-2 Saturdays per month</b><br/><b>Compensation: $27/hour</b><br/><b>Position Type: Part-Time, In-Person</b></p><p><b>Position Overview</b></p><p>The Case Manager / Youth Advocate provides direct, individualized support to young adults (ages 18&ndash;26) aging out of foster care, at risk of homelessness, or struggling to find stability.</p><p>This is a highly relational role. The right candidate will be someone who builds trust easily, shows up consistently, and is committed to walking alongside young adults as they work toward stability and independence.</p><p><b>Key Responsibilities</b></p><ul><li>Provide individualized, client-centered case management services, building consistent, trust-based relationships with young adults to understand their goals, challenges, and barriers to stability</li><li>Conduct intake interviews, program orientations, and needs assessments using motivational interviewing</li><li>Develop and implement short-term and long-term service plans aligned with client goals</li><li>Provide trauma-informed care and crisis intervention as needed</li><li>Coordinate care and connect clients to resources, including housing, food, income, education, healthcare, and mental health services</li><li>Maintain accurate and timely documentation, including case notes and data entry into program systems</li><li>Collaborate with Program Managers to support participant success</li><li>Participate in staff meetings, trainings, and program development efforts</li><li>Support workshops, groups, and community-building activities at the Oasis Resource Center</li><li>Represent the organization in community partnerships and collaborative networks</li><li>Ensure compliance with agency policies, procedures, and confidentiality standards</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in social services, human services, or related field <b>or equivalent experience</b></li><li>Minimum 3&ndash;5 years of relevant experience building relationships with young adults facing housing instability or similar challenges</li><li>Experience navigating community resources and coordinating services</li><li>Experience working in collaborative, team-based environments</li><li>Strong communication, organization, and problem-solving skills</li><li>Demonstrated commitment to serving young adults aging out of foster care, at risk of homelessness, or struggling to find stability</li><li>High level of integrity, adaptability, and alignment with the organization&rsquo;s mission</li><li>Valid driver&rsquo;s license and reliable transportation</li></ul><p>Pay: $27.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Mileage reimbursement</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Case Manager / Youth Advocate

HUB International

<div><div><div><p><b>Who We Are</b></p></div><div><p>
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.</p></div><div><p>
HUB is the a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions</p></div><p></p><div><p><b>
What We Offer You</b></p></div><div><p>
At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!</p></div><p></p><div><p><b>
Benefits you may enjoy working at HUB International Midwest-East:</b></p></div><div><ul><li><p>
Medical, Dental, and Vision (PPO, HMO, and HSA)</p></li></ul></div><div><ul><li><p>
Comprehensive Wellness Program</p></li></ul></div><div><ul><li><p>
401(k) Retirement Plan</p></li></ul></div><div><ul><li><p>
Life and Disability Plans</p></li></ul></div><div><ul><li><p>
Vacation, Holiday, Sick, and Personal Time Off</p></li></ul></div><div><ul><li><p>
Pet Insurance</p></li></ul></div><div><ul><li><p>
Comprehensive Onboarding Program</p></li></ul></div><div><ul><li><p>
Continuing Education / Personal Development Programs</p></li></ul></div><div><ul><li><p>
Flexible Work Arrangements</p></li></ul></div><div><ul><li><p>
Employee Engagement Events</p></li></ul></div><div><ul><li><p>
Dress for Your Day Dress-Code</p></li></ul></div><div><ul><li><p>
Service Awards</p></li></ul></div><p></p><div><p><b>
Here&rsquo;s Where You Come In</b></p></div></div><div><div><p>
Working within the Claims Department in a client-facing role, the successful candidate will apply their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution, act as liaison between clients, adjusters, lawyers and insurance companies, claims management and other related client services. The Claims Department's mandate is to deliver claims consulting services to clients, and advocate for our clients in resolving any issues relating to their loss, i.e. coverage disputes, policy interpretation, settlement disputes, etc.</p></div><p></p><div><p><b><br>
Responsibilities</b>:</p></div><div><ul><li><p>
Claims advocate and facilitator on behalf of client</p></li></ul></div><div><ul><li><p>
Consultation with clients on claim issues</p></li></ul></div><div><ul><li><p>
Review and recommend solutions to coverage, quantum and claim handling management issues</p></li></ul></div><div><ul><li><p>
Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims</p></li></ul></div><div><ul><li><p>
Participate in sales presentations to prospective clients</p></li></ul></div><div><ul><li><p>
Assist the client in preparing special claims servicing instructions focusing on the client&rsquo;s specific needs and taking into consideration the structure of their insurance programs</p></li></ul></div><div><ul><li><p>
Review and comment on policy wordings for account teams</p></li></ul></div><div><ul><li><p>
Review of claims with clients/insurers/loss adjusters regularly</p></li></ul></div><p></p><div><p><b><br>
Cultural Expectations</b>:</p></div><div><ul><li><p>
Determination &ndash; unsatisfied until we are the best. We go the extra mile for clients and colleagues.</p></li></ul></div><div><ul><li><p>
Ownership &ndash; Responsible to each other, our clients, and our goals.</p></li></ul></div><div><ul><li><p>
Teamwork &ndash; Together we attain greater success.</p></li></ul></div><div><ul><li><p>
Sincerity &ndash; Giving and receiving direct and caring communication</p></li></ul></div><p></p><div><p><b><br>
Qualifications:</b></p></div><div><ul><li><p>
Post-secondary education and/or relevant work experience</p></li></ul></div><div><ul><li><p>
Holds or commits to obtain appropriate provincial license within probationary period</p></li></ul></div></div><div><div><ul><li><p>
Additional insurance qualifications/designations (e.g. CIP, CRM) is considered an asset</p></li></ul></div><div><ul><li><p>
Possesses excellent knowledge of coverage and analytical skills in policy interpretation</p></li></ul></div><div><ul><li><p>
Aware of relevant insurance legislation and major insurance-related court decisions</p></li></ul></div><div><ul><li><p>
Understanding of Michigan no-fault auto liability</p></li></ul></div><div><ul><li><p>
General knowledge and/or experience with multiple lines of insurance coverage with detailed knowledge in specialized coverage lines considered an asset</p></li></ul></div><div><ul><li><p>
Prior experience in claims consultation with larger risk accounts</p></li></ul></div><div><ul><li><p>
Strong communication skills - both verbal &amp; written, as well as effective time management and organizational practices</p></li></ul></div><div><ul><li><p>
Results-oriented with strong client service emphasis and focus</p></li></ul></div><div><ul><li><p>
Good computer skills with proficiency in email, word processing and spreadsheet software as well as working knowledge of presentation software</p></li></ul></div><div><ul><li><p>
Excellent interpersonal and strong negotiating skills</p></li></ul></div></div><p></p>
Department Claims Management<p></p>
Required Experience: 2-5 years of relevant experience<p></p>
Required Travel: Negligible<p></p>
Required Education: Bachelor's degree (4-year degree)<p></p><p>
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.</p><p></p><p>
E-Verify Program</p><p></p><p>
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</p></div>

Volunteers of America

Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana we have over 1000 committed and compassionate employees working in multiple impact areas.
<br><br>
The Case Manager will be responsible for developing service plans designed to ensure stable, permanent housing and monitoring of our clients for up to six months. Incumbent acts as an advocate and liaison between the client and community service providers to ensure appropriate utilization of resources in meeting the needs of the client
<br><br>
We offer a generous benefits package including paid time off, medical, dental, vision, and a 403b with company match. Our work touches the mind, body, heart – and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services.
<br><br>
Applicants must have a Bachelor’s degree in the area of human and/or social services or the behavioral sciences. Licensed Social Worker designation is highly preferred. Education and/or verifiable work experience with at-risk populations is required (homeless, veterans, behavioral health, drug/alcohol addiction, employment, youth, residential).

Case Manager- Dayton RRP

Mosholu Montefiore Community Center

<p><b>Case Manager for NDA Program</b></p><p><b>Status:</b> Full-Time, In-person</p><p><b>Reports to:</b> Multisite Supervisor</p><p><b>Schedule:</b> Monday &ndash; Friday, 8:00 am &ndash; 5:00 pm</p><p><b>Annual Salary:</b> $49,000 &ndash; $52,000, commensurate with education and experience</p><p><b>Benefits:</b></p><p>● Paid time off</p><p>● Pension</p><p>● Health insurance</p><p>● Life insurance</p><p>● Dental insurance</p><p>● Vision insurance</p><p>● Flexible spending accounts</p><p>● 403 (b) retirement plan with agency match</p><p>● Professional development assistance</p><p>● Employee Assistance Program</p><p>● Employee Discount</p><p>● Great work environment</p><p>The Mosholu Montefiore Community Center (MMCC) is a vital community resource that changes the course of lives of Bronx and Manhattan residents to a degree that is not otherwise possible. Each year, we serve more than 35,000 individuals through our support, enrichment, education, and recreation programs, expanding their opportunities to live full, productive lives.</p><p>Join us in building stronger communities by supporting individuals and families in accessing critical benefits and services that promote stability and self-sufficiency.</p><p><b>Position Summary:</b><br/>MMCC is seeking a dedicated and compassionate Case Manager for the NDA Healthy Families program. This role is responsible for supporting individuals and families by connecting them to essential NYC benefits and social services. The ideal candidate is experienced in case management, comfortable working independently, and committed to advocating for underserved communities.</p><p><b>Responsibilities:</b></p><p>● Assist clients in applying for and obtaining public benefits, including SNAP, Medicaid, Cash Assistance, One Shot Deals, SCRIE, Social Security, and NYC ID.</p><p>● Conduct intake assessments to determine client eligibility and needs.</p><p>● Manage a caseload, including crisis intervention and ongoing support.</p><p>● Maintain accurate, timely case notes and documentation in DYCD databases and internal systems.</p><p>● Ensure all client files are organized and audit-ready in compliance with DYCD standards.</p><p>● Assess client needs, including financial, medical, and social factors, to develop comprehensive service plans.</p><p>● Coordinate referrals to housing, education, employment, mental health, and other community resources.</p><p>● Advocate on behalf of clients and collaborate with external service providers.</p><p>● Monitor client progress and adjust service plans as needed.</p><p>● Maintain strict confidentiality in accordance with HIPAA and agency policies.</p><p>● Ensure compliance with NDA program requirements and performance targets.</p><p><b>Qualifications:</b></p><p>● Bachelor&rsquo;s degree in Social Work, Human Services, or a related field required.</p><p>● Knowledge of NYC benefits systems, including SNAP, Medicaid, and Cash Assistance.</p><p>● Experience in case management, crisis intervention, or working with vulnerable populations.</p><p>● Strong organizational, communication, and documentation skills.</p><p>● Ability to manage multiple cases in a fast-paced environment.</p><p>● Bilingual (English/Spanish) preferred.</p><p><b>To Apply:</b><br/>Send resumes and/or questions to Tabatha Gadsden, Multisite Supervisor, at <b>tgadsden@mmcc.org</b> and Christopherlie Roger, Director of Support Services, at <b>croger@mmcc.org</b>.</p><p><b>EQUAL OPPORTUNITY EMPLOYER. DRUG-FREE WORKPLACE.</b><br/>MMCC is committed to cultural competency, diversity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.</p><p>Job Type: Full-time</p><p>Pay: $49,000.00 - $52,000.00 per year</p><p>Benefits:</p><ul><li>403(b) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have knowledge of NYC benefits including SNAP, Medicaid, and Cash Assistance?</li><li>Do you have experience working with vulnerable populations?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Case management: 1 year (Required)</li><li>public assistance guidance: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Spanish (Preferred)</li></ul><p>Work Location: In person</p>

Case Manager

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Advocate

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Case Manager- Dayton RRP

Case Manager