client analyst

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 Operations provides support for all of Deutsche Bank&rsquo;s businesses to enable them to deliver transactions and processes to clients.
 
 
 A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.
 
 
 
 Overview
 
 
 
 The Know Your Client (KYC) Operator role focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions.
 
 
 The KYC Operator provides regular communication to senior Bank stakeholders on changes in KYC, Anti Money Laundering (&lsquo;AML&rsquo;) and Anti Financial Crime (&lsquo;AFC&rsquo;) areas and ensures any changes required are implemented with minimum disruptions.
 
 
 The KYC Operator also assists the Bank&rsquo;s clients, managing all KYC and account opening requirements with appropriate governance and controls. She / He operates in an environment of strict adherence to Standard Operating procedures (&lsquo;SOP&rsquo;s) and Operation Level Agreements (OLA&rsquo;s) to achieve accurate and timely account opening to help execute trades.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 Contributions to Employee Workplace Savings "Gosy" plan (for Saudi nationals only)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 <ul>
 <li>
 Acts as first point of contact/ Subject Matter Expert in relation to KYC for Investment Banking and Corporate Banking clients
 </li>
 <li>
 Collect and corroborate KYC/AML related documentation wherever possible to perform required due diligence to meet Local Regulatory and DB policy requirements
 </li>
 <li>
 Coordinates and actively manages KYC cases between various stakeholders (e.g. Business, AFC and offshore centers)
 </li>
 <li>
 Drives completion of New Client Adoptions, Regular Reivews and Event Driven Reviews
 </li>
 <li>
 Drives implementation of new or changed KYC requirements and policies and documents the same in the local Desk Top Procedures
 </li>
 <li>
 Works as part of a team to achieve and optimize productivity and quality service level agreements with clients/business
 </li>
 <li>
 Acts as a point of escalation for business and navigates the organization front to back to ensure timely response to escalations
 </li>
 <li>
 Actively supports achievement of Bank&rsquo;s/Division&rsquo;s strategy, plans and values, and ensures they maintain a clear understanding and ongoing alignment of activities with the organization&rsquo;s priorities
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 Profound knowledge of KYC processes including quality control
 </li>
 <li>
 Excellent communication skills and ability to work in virtual global teams and a matrix organization
 </li>
 <li>
 Strong organization and prioritization skills
 </li>
 <li>
 Diligent working style
 </li>
 <li>
 Strong analytical skills and solution-oriented problem solving
 </li>
 <li>
 Distinct client and service orientation
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Know Your Client Analyst - AVP

Livingston International

<div>Client Import Analyst 
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We&rsquo;re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time 
Location: MI Port Huron - US067, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice New York, HomeOffice North Carolina, HomeOffice Texas<div><div><div><h2 class="jobSectionHeader">
JOB SUMMARY</h2></div><div>
Supporting the air/sea team, this position acts as the primary support and day-to-day client contact for the client service teams. In addition, facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, and auditing service delivery activities to ensure client service delivery satisfaction. This position is open to location and heavy customer experience a plus</div></div><div><div><h2 class="jobSectionHeader">
KEY DUTIES &amp; RESPONSIBILITIES</h2></div><div><ul><li>
Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.</li><li>
Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.</li><li>
Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary.</li><li>
Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).</li><li>
Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).</li><li>
Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.</li><li>
Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations.</li><li>
Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only).</li><li>
Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.</li><li>
Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.</li><li>
In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.</li><li>
Works directly with Customs and PGA's as necessary.</li><li>
Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.</li><li>
Responsible to conduct documented internal audit.</li><li>
Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team.</li><li>
Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.</li><li>
Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.</li><li>
Keep abreast of new systems developments.</li><li>
Perform other related duties as assigned by management.</li><li>
Adhere to established policies and procedures.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
KNOWLEDGE &amp; SKILLS</h2></div><div><ul><li>
Excellent oral and written communication and organizational skills.</li>
Client Service oriented <li>- interpersonal skills with internal/external clients and coworkers.</li><li>
Ability to handle large volumes and meet tight deadlines.</li><li>
Strong knowledge of company policies and procedures.</li><li>
Attention to detail; organization, completeness and accuracy.</li><li>
Good analytical skills with problem-solving ability.</li><li>
Ability to make decisions and recommendations within authorized limitations.</li><li>
Excellent time management skills.</li><li>
Ability to present a professional image.</li><li>
Knowledge of Word and Excel software.</li><li>
Office equipment/machinery used: Personal computer and common business machines/software</li></ul></div></div><div><div><h2 class="jobSectionHeader">
WORK EXPERIENCE &ndash; MINIMUM REQUIRED</h2></div><div><div>
4 years of related experience</div></div></div><div><div><h2 class="jobSectionHeader">
EDUCATION</h2></div><div><div>
Required: High School/GED or equivalent</div><div>
Preferred: Associates Degree or post-secondary education</div></div></div><div><div><h2 class="jobSectionHeader">
CERTIFICATIONS DESCRIPTION</h2></div><div>
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers &amp; Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.</div></div></div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.</div>

Client Import Analyst

Westminster Home Connection

Job Overview We&rsquo;re seeking a detail-oriented, organized team member to support client intake, documentation, and office operations. This role manages sensitive client information, coordinates with Case Managers, maintains digital and physical records, and ensures smooth project flow from intake through close-out.About UsWestminster Home Connection, a nonprofit construction agency, serves older adults and people with disabilities whose homes have become unsafe places to live, due to issues of function or immobility.Responsibilities<ul><li>Analyze and verify client intake documents.</li><li>Enter and maintain client data in tracking systems.</li><li>Prepare and organize assessment packets and client folders.</li><li>Update project notes, Scopes of Work, liens, warranties, and close-out documents.</li><li>Manage main inbox/phone line and communication logs.</li><li>Assist with miscellaneous office tasks.</li></ul>Qualifications<ul><li>Ability to analyze income and property ownership documents for program eligibility.</li><li>Strong organization, communication, and tech skills (Microsoft Office, OneDrive).</li><li>Proficiency with creating pull downs, pivot tables, and formulas in Excel.</li><li>Minimum 3+ years office experience.</li><li>Comfortable working with older adults and individuals with disabilities.</li></ul>Job Type: Full-timePay: $50,000.00 - $54,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Paid time off</li></ul>Work Location: In person

Client Eligibility Analyst

<div>
 
 Position Overview
 
 
 
 
 Job Title: KYC Analyst
 
 
 
 
 Location: Mumbai, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions.
 </li>
 <li>
 The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (&lsquo;AML&rsquo;) and Anti Financial Crime (&lsquo;AFC&rsquo;) areas and ensures any changes required are implemented with minimum disruptions.
 </li>
 <li>
 The KYC Analyst also assists the bank&rsquo;s clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (&lsquo;SOP&rsquo;s) and Operation Level Agreements (OLA&rsquo;s) to achieve accurate and timely account opening to help execute trades.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for verification of Client data
 </li>
 <li>
 Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc.
 </li>
 <li>
 Verifying KYC documentation of the Clients to be adopted/reviewed
 </li>
 <li>
 Perform the risk assessment of the Client to be adopted/reviewed
 </li>
 <li>
 Signing off on new client adoptions and periodic reviews
 </li>
 <li>
 Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the bank&rsquo;s internal policies
 </li>
 <li>
 Manage exception ensuring that all SLA&rsquo;s defined with the Business on timeliness and quality are adhered
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 3-4 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc
 </li>
 <li>
 Understanding of Control, Compliance, Investigation/chasing functions in banks
 </li>
 <li>
 Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID)
 </li>
 <li>
 Ability to interpret regulatory guidelines and assessing risk scores and entity types
 </li>
 <li>
 Ability to interpreting alerts
 </li>
 <li>
 Ability to identifying trends and inconsistencies
 </li>
 <li>
 Understanding of end to end KYC process
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Know Your Client (KYC) Analyst

Cactus Communications Services Pte. Ltd.

<div>Job description:

CACTUS is hiring a Client Services Analyst for their client to provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on the client&rsquo;s product delivery platforms. This team member will interface directly with Client customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients&rsquo; customers in troubleshooting their issues. The Client Services Analyst is responsible for customer content problem intake and ensuring tickets and issues are fully documented. This team member will replicate customer problems and perform Tier 1/Tier 2 support, working with technical peers and routing problems efficiently.
This is a remote contractual opportunity for 1 year involving afternoon/night shifts (tentatively 1:30PM - 10:30PM IST &amp; 4:30PM- 1:30 AM IST)
Job responsibilities:
<ul><li>Provide phone, web, and email support, recording complete information for customer content-related questions and issues while adhering to service-level agreements (SLA's) for response time.</li><li>
Develop an excellent working partnership with customers and follow through on customer commitments with courtesy and a sense of ownership.</li><li>
Complete detailed and thorough ticket and issue tracking.</li><li>
Acknowledge, triage and provide resolution for all requests.</li><li>
Efficiently and accurately escalate customer issues and requests following established guidelines; route non-content requests efficiently and accurately.</li><li>
Contribute effective well-written knowledge base articles for frequently reported issues and questions; complete other support documentation as needed.</li><li>
Perform additional tasks as needed to meet the needs of the team and department, and to support the client&rsquo;s business needs.</li><li>
Leverage Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.</li><li>
AI Utilization</li><li>
Maintain AI literacy and understanding of ethical AI applications in academic publishing and scholarly communications.</li><li>
Demonstrate basic prompt engineering skills for effective AI tool utilization.</li><li>
Exercise judgment in determining when AI assistance is and is not appropriate for tasks.</li><li>
Ensure compliance with the Clients AI usage policies and data protection requirements.</li><li>
Collaborate effectively with AI tools while maintaining human oversight and professional standards.</li></ul>
Qualifications and prerequisites:
<ul><li>Excellent professional oral and written English communication skills, the ability to communicate factually and accurately with external customers without making unwarranted assumptions, and effective collaborative, dialog-building skills to include listening and Q&amp;A.</li><li>
Excellent customer service skills, including a deep understanding that the customer's perception is the customer's reality and the drive to provide superior levels of service.</li><li>
Solid understanding of XML, SQL and Microsoft applications and demonstrated analytical and technical requests problem-solving abilities with an additional ability to efficiently learn new tools and techniques, and a demonstrated ability to work effectively within a team within a high-performance work culture.</li></ul><ul><li>
Availability for periodic afternoon/night shifts.</li><li>
Past technical support or customer support experience working for a software company.</li><li>
Bachelor&rsquo;s degree, preferably in computer science, information science, or a related field; lesser degrees must be accompanied by equivalent relevant experience.</li><li>
Solid understanding of XML and SQL and Microsoft applications.</li><li>
Experience in the STEM publishing industry.</li><li>
Experience with Atlassian products (JIRA/Confluence).</li><li>
Proficiency in leveraging Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.</li></ul>
Application process:

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter and one interview round. 
Equal Opportunity 
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. 
Accelerating from Anywhere
As a remote-first organization, these are essential attributes we look for in all our candidates.<ul><li>
Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.</li><li>
Documenting work that brings everyone on the same page.</li><li>
Maturity to choose between synchronous and asynchronous collaboration.</li><li>
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.</li></ul>
About Us:

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.</div><div></div>

Client Services Analyst

<div>
 
 Position Overview
 
 
 
 
 Job Title: Client Service Analyst
 
 
 
 
 Location: Mumbai, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 Positive Impact. It&rsquo;s what drives us. More than a claim, this describes the way we do business.
 </li>
 <li>
 Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
 </li>
 <li>
 We&rsquo;re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.
 </li>
 <li>
 This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you&rsquo;ll discover, our culture supports this.
 </li>
 <li>
 Diverse, international and shaped by a variety of different perspectives, we&rsquo;re driven by a shared sense of purpose.
 </li>
 <li>
 At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
 </li>
 <li>
 At the heart of Deutsche Bank&rsquo;s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
 </li>
 <li>
 Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Provides support to clients on all Market Entry / On-Boarding / KYC, Account opening and Account Maintenance related queries applying the highest standards primarily for Securities Services clients.
 </li>
 <li>
 Working knowledge on KYC/ Client Onboarding processes/ requirements.
 </li>
 <li>
 Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.
 </li>
 <li>
 Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients.
 </li>
 <li>
 To work on Adhoc projects required due to various reasons &ndash; Structure changes, Market requirements, efficiency projects etc.
 </li>
 <li>
 Coordinates and aligns closely with onshore Implementation Team.
 </li>
 <li>
 Escalates issues to onshore teams in timely manner to manage client expectation &amp; relationship.
 </li>
 <li>
 Work closely with onshore teams on E2E procedures and processes.
 </li>
 <li>
 Prepares and provides MIS reports, internally / externally.
 </li>
 <li>
 Contributes to Continuous Improvement activities leading to operational efficiencies.
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 Have a minimum of 3 to 5 years&rsquo; client services experience in the Securities Services business covering Custody &amp; Clearing.
 </li>
 <li>
 Possess excellent communication skills, inter-personal skills and be a strong team player
 </li>
 <li>
 Be able to handle/address day to day client requirement/queries and liaise with both clients and internal stakeholders.
 </li>
 <li>
 Be pro-active and able to resolve and respond to clients&rsquo; requests and issues within the agreed turnaround times.
 </li>
 <li>
 Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
 </li>
 <li>
 Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player.
 </li>
 <li>
 Be well-versed with MS-Office applications. Project Management experience will be an added advantage.
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Client Service Analyst

Crypto.com

<div>
 
 In another bold move, Crypto.com acquired Nadex (North American Derivatives&nbsp;Exchange) who were founded in 2008 and is the premier US exchange for binary&nbsp;options, call spreads, and knock-outs, offering secure and innovative ways to&nbsp;participate in the markets. We are regulated by the Commodity Futures Trading&nbsp;Commission (CFTC) as a registered DCO and DCM.
 
 
 
 
 
 The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of&nbsp; Crypto.com, is fully regulated Chicago-based derivatives Exchange. It is unique in&nbsp;its offering, as it is the first exchange where retail investors can become members&nbsp;of an exchange directly, without the need for a broker. On the Nadex exchange, we&nbsp;list innovative capped-risk derivatives contracts on a wide range of global financial markets.
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 
 General Role description:
 
 
 </li>
 </ul>
 Your role will be to help deliver world-class and industry leading support to our global client base across various written channels. You don&rsquo;t need a background in finance to apply; we&rsquo;re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets.&nbsp;This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment. We&rsquo;re looking for a culture fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity.
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Primary responsibility is to provide client support for the CDNA TSP's. This role may involve rotational shifts, which could include working on weekends;
 </li>
 <li>
 Addressing&nbsp;client support queries from our B2B TSPs on all our products;
 </li>
 <li>
 Assist clients with account and trading queries through various channels such as email and chats while adhering to SLA&rsquo;s and delivering frictionless support;
 </li>
 <li>
 Interact with our non-client facing departments to resolve client queries and provide accurate service;
 </li>
 <li>
 Maintaining procedure manuals and other documentation;
 </li>
 <li>
 Proactively identify potential risk/fraud and escalate issues to management where appropriate;
 </li>
 <li>
 Liaising outside of the department with colleagues to build a strong relationship with other departments;
 </li>
 <li>
 Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures
 
 </li>
 </ul>
 
 
 
 
 Experience:
 
 <ul>
 <li>
 3-4 years of working experience in customer facing role;
 </li>
 <li>
 Attention to detail, meeting regular deadlines and taking ownership of assigned responsibilities;
 </li>
 <li>
 Proven experience with process improvement and optimization;
 </li>
 <li>
 Strong team ethos
 
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 A degree-level education
 </li>
 <li>
 Fluency in English (verbal and written);
 </li>
 <li>
 Proactive attitude in researching and resolving problems/issues;
 </li>
 <li>
 Ability to interpret complex changes in regulatory guidelines and adapt accordingly;
 </li>
 <li>
 Ability to manage multiple tasks with conflicting deadlines to a high degree of accuracy
 
 
 </li>
 </ul>
 
 Desirable
 
 <ul>
 <li>
 Basic Math skills, particularly mental arithmetic;
 </li>
 <li>
 Knowledge of Salesforce/CRM experience
 
 </li>
 </ul>
 
 
 
 
 Skills:
 
 <ul>
 <li>
 Literacy in Microsoft Office;
 </li>
 <li>
 Showing initiative in identifying problems and posing solutions with a logical and analytical approach;
 </li>
 <li>
 Flexible to work in shifts and non standard hours and weekends;
 </li>
 <li>
 Challenging mindset uses training and experience to identify the need for change/improvement;
 </li>
 <li>
 Strong organizational and time management skills;
 </li>
 <li>
 Excellent interpersonal and communication skills at all levels of the organization &ndash; both in writing and orally;
 </li>
 <li>
 Ability to cope well under pressure and adapt quickly to the ever-changing environment
 
 </li>
 </ul>
 
 
 
 
 
 
 #
 
 LI-Associate
 
 
 
 
 
 
 
 Life @&nbsp;
 
 Crypto.com
 
 
 
 &nbsp;
 
 
 
 
 Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
 
 
 
 
 Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
 
 
 
 
 Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
 
 
 
 
 Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
 
 
 
 
 One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Are you ready to kickstart your future with us?&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 Benefits
 
 
 &nbsp;
 
 
 
 
 Competitive salary&nbsp;
 
 
 
 
 Medical insurance package with extended coverage to dependents&nbsp;
 
 
 
 
 Attractive annual leave entitlement including: birthday, work anniversary
 
 
 
 
 Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
 
 
 
 
 Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.&nbsp;&nbsp;
 
 
 
 
 Work Perks:&nbsp;
 
 crypto.com
 
 &nbsp;visa card provided upon joining&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 Our&nbsp;
 
 Crypto.com
 
 &nbsp;benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
 
 
 
 &nbsp;
 
 
 
 
 About&nbsp;
 
 Crypto.com
 
 
 :
 
 
 &nbsp;
 
 
 
 
 Founded in 2016,&nbsp;
 
 Crypto.com
 
 &nbsp;serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet&trade;. Built on a foundation of security, privacy, and compliance,&nbsp;
 
 Crypto.com
 
 &nbsp;is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
 
 
 
 &nbsp;
 
 
 
 
 Learn more at&nbsp;
 
 https://crypto.com
 
 .&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 Crypto.com
 
 &nbsp;is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.&nbsp;
 
 Crypto.com
 
 &nbsp;values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
 
 
 
 &nbsp;
 
 
 
 
 Personal data provided by applicants will be used for recruitment purposes only.
 
 
 
 
 &nbsp;
 
 
 
 
 We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 
 
 
 
 
 
 
 
</div>

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