client application support engineer

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Enterprise Network Operations 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment. Key Responsibilities -Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts. -Good understanding of the Network Architecture of the Organization and ability to deliver results as per the timelines. -Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory - Strong technical expertise in configuring and troubleshooting any of the firewalls, with a preference for Fortigate or Palo Alto. - Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills. -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team -Work independently with minimal assistance Additional Information -Certification on Cloud Technology -Any degree 15 years of Full-time education
 
15 years full time education

Application Support Engineer

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Enterprise Network Operations 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment. Key Responsibilities -Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts. -Good understanding of the Network Architecture of the Organization and ability to deliver results as per the timelines. -Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory - Strong technical expertise in configuring and troubleshooting any of the firewalls, with a preference for Fortigate or Palo Alto. - Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills. -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team -Work independently with minimal assistance Additional Information -Certification on Cloud Technology -Any degree 15 years of Full-time education
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : C# Programming Language 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and implementing solutions to enhance system reliability and efficiency. You will engage with stakeholders to understand their needs and ensure that the software applications function seamlessly, contributing to the overall success of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in C# Programming Language. - Strong understanding of software debugging techniques. - Experience with application performance monitoring tools. - Familiarity with database management systems and SQL. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in C# Programming Language. - This position is based at our Chennai office. - A 15 years full time education is required.
 
15 years full time education

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Islamabad Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

OSS/BSS Application Support Engineer

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Python (Programming Language) 
Good to have skills : NA 
Minimum 7.5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
&quot;Job Summary: We are seeking a visionary AI Architect to lead the design, development, and deployment of advanced AI systems, including MCP (Multi-Component Platform) server and client infrastructure, chat orchestration frameworks, and cutting-edge agentic AI solutions with Data Governance. This role requires deep expertise in AI system architecture, multi-agent coordination, and scalable infrastructure to enable next-generation intelligent applications. ________________________________________ Key Responsibilities: &bull; Architect and lead the development of agentic AI Chat systems that autonomously perform tasks and show relevant results to questions asked. &bull; Design and develop MCP server and client architectures ensuring high performance, scalability, and reliability. &bull; Architect and implement advanced chat orchestration systems to enable seamless multi-turn conversations with context-awareness and dynamic intent handling. &bull; Utilize Azure Stack services including Azure Machine Learning, Azure Cognitive Services, and Azure Kubernetes Service for deploying and scaling AI models. &bull; Lead the design and development of agentic AI models, enabling autonomous decision-making agents that can collaborate, negotiate, and adapt to changing environments. &bull; Develop frameworks and protocols for multi-agent AI coordination and communication to support complex workflows and emergent behaviors. &bull; Collaborate with cross-functional teams including data scientists, ML engineers, Data Engineers, and product managers to integrate AI solutions into production systems. &bull; Define technical roadmaps, architectural standards, and best practices for AI system development. &bull; Evaluate new AI technologies and frameworks to continuously enhance system capabilities. &bull; Ensure system security, data privacy, and compliance with relevant regulations. &bull; Troubleshoot and optimize AI models and infrastructure for latency, throughput, and resource efficiency. ________________________________________ Required Qualifications: &bull; Proven experience as an AI Architect or similar role designing large-scale AI/ML systems. &bull; Strong expertise in AI/ML frameworks (TensorFlow, PyTorch, etc.) and programming languages (Python). &bull; Deep understanding of multi-agent systems, agentic AI principles, and chat orchestration methodologies. &bull; Experience with building and deploying scalable backend services (MCP server/client) and distributed systems. &bull; Familiarity with NLP, conversational AI, dialogue management, and context-aware AI systems. &bull; Solid knowledge of cloud platforms (Azure) and container orchestration (Kubernetes, Docker). &bull; Strong skills in system design, microservices architecture, and API development. &bull; Excellent problem-solving, communication, and leadership skills. ________________________________________ Preferred Skills: &bull; Experience with reinforcement learning, meta-learning, or adaptive AI techniques. &bull; Familiarity with AI ethics, bias mitigation, and privacy-preserving AI methods. &bull; Knowledge of event-driven architecture and real-time data processing. &bull; Exposure to DevOps practices and CI/CD pipelines for AI applications.&quot;
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Network Infrastructures 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering high-quality support to end-users and stakeholders. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network security practices and tools. - Ability to analyze and optimize network performance. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures. - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP FIORI/Gateway architecture 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for SAP ABAP Development and ensuring smooth functioning of the system. You will engage with various stakeholders to understand their needs and provide timely solutions, ensuring that the systems operate efficiently and effectively. Your role will also include monitoring system performance and proactively addressing potential issues before they escalate, contributing to the overall stability and reliability of the business operations. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and procedures to enhance team knowledge. - Collaborate with cross-functional teams to ensure seamless integration of applications. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture. - Strong understanding of SAP ABAP Development. - Experience with troubleshooting and resolving application issues. - Familiarity with system performance monitoring tools. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 2 years of experience in SAP FIORI/Gateway architecture. - This position is based at our Kolkata office. - A 15 years full time education is required.
 
15 years full time education

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