client application support engineer

Eocean Pvt Ltd

Role OverviewAs an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean&rsquo;s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.Key Responsibilities* Act as the onsite representative and first point of contact for Eocean&rsquo;s WhatsApp Solutions.* Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.* Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.* Communicate effectively with client teams through email, chat, or phone until resolution.* Escalate complex cases to internal teams with proper documentation and root-cause details.* Track and manage open issues, ensuring closure within defined SLAs.* Support application deployments and conduct post-deployment validation activities.* Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.* Prepare periodic reports highlighting issue trends, client feedback, and service improvements.* Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.Qualifications and Experience* Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.* 2&ndash;3 years of experience in Application Support or similar customer-facing technical roles.* Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).* Hands-on experience with web-based or cloud-hosted applications.* Familiarity with APIs, logs, and system integrations.* Strong diagnostic and problem-solving skills with an analytical mindset.* Excellent verbal and written communication skills.* Ability to work independently and handle multiple priorities in a client-facing environment.Key Competencies* Application troubleshooting and root-cause analysis* Effective communication and client relationship management* Database query handling and analysis* Time management and prioritization* Documentation and attention to detail* Collaboration and cross-functional coordinationJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Application Support Engineer

Alexander Technology Group

<div>
 Application Support Engineer
 
 
 Contract
 
 
 Hybrid - Boston MA (Candidate must be commutable to Boston MA)
 
 
 Shift: 5:30am to 2pm
 
 
 Pay rate: $65-75hr
 
 
 
 Job Description
 
 
 
 Our client is seeking a highly motivated Application Support Engineer Contractor to join our Technical Operations team. This position will be responsible for supporting critical applications, ensuring release deployments, troubleshooting complex issues, and maintaining operational excellence. Please reach out to Chris McMillan at cmcmillan@alexandertg.com if you are interested in this role.
 
 
 
 The Role
 
 
 
 <ul>
 <li>
 Monitor, support, and troubleshoot production applications to ensure high availability and performance
 </li>
 <li>
 Write and troubleshoot SQL queries to identify and resolve data-related issues
 </li>
 <li>
 Utilize Linux to investigate application and system-level issues
 </li>
 <li>
 Use Control-M and other orchestration tools to monitor and manage workflow processes effectively
 </li>
 <li>
 Operate and manage integrations using the Snaplogic platform.
 </li>
 <li>
 Work with ServiceNow or similar ticketing systems.
 </li>
 <li>
 Manage and follow change management workflows for safe and compliant release deployments
 </li>
 <li>
 Work with Terraform in AWS cloud environments
 </li>
 <li>
 Collaborate with development teams to implement and optimize modern observability platforms such as Grafana, Prometheus, or DataDog for application monitoring and alerting
 
 
 </li>
 </ul>
 
 Background
 
 
 
 <ul>
 <li>
 Must have strong experience with SQL for querying and troubleshooting data-related problems
 </li>
 <li>
 Experience with Control-M or similar orchestration tools to monitor workflows
 </li>
 <li>
 Must have proficiency in Linux for command-line operations and log analysis
 </li>
 <li>
 Proficiency in Git for version control and collaboration
 </li>
 <li>
 Hands-on experience with Jenkins pipeline configuration and management
 </li>
 <li>
 Knowledge of Terraform and AWS cloud infrastructure
 </li>
 <li>
 Expertise in monitoring and observability tools such as Grafana, Prometheus, or DataDog
 </li>
 <li>
 Understanding of financial services applications and terminology (preferred)
 </li>
 <li>
 Familiarity with Snaplogic or similar low code/no code integration platforms
 </li>
 <li>
 Familiarity with ServiceNow or equivalent ticketing systems
 </li>
 <li>
 Excellent verbal and written communication skills for interacting with stakeholders at all levels
 </li>
 <li>
 Experience working in financial environments or with financial applications.
 
 
 </li>
 </ul>
 Please reach out to Chris McMillan at cmcmillan@alexandertg.com with an updated resume if you meet the qualifications.
 
 
 ATG456
 
 
 *MONATG*
 
 
</div>

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP MM Materials Management 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that business operations run smoothly. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management. - Strong analytical skills to diagnose and resolve issues effectively. - Experience with system integration and data management. - Familiarity with troubleshooting methodologies and tools. - Ability to communicate technical information clearly to non-technical stakeholders. Additional Information: - The candidate should have minimum 3 years of experience in SAP MM Materials Management. - This position is based at our Noida office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Microsoft Azure IaaS 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather requirements and provide timely solutions, contributing to the overall efficiency of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Monitor system performance and proactively identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS. - Good To Have Skills: Experience with cloud migration strategies and tools. - Strong understanding of application support processes and methodologies. - Familiarity with incident management and problem resolution techniques. - Experience with scripting languages for automation tasks. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Azure IaaS. - This position is based at our Gurugram office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Oracle Database Administration (DBA) 
Good to have skills : AAAP (Accenture Advanced Analytics Platform) 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring the smooth operation of applications. You will also be responsible for documenting findings and solutions, contributing to the overall efficiency and reliability of the systems you support. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality service to stakeholders. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Monitor system performance and proactively identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA). - Strong understanding of database management and optimization techniques. - Experience with backup and recovery strategies for database systems. - Familiarity with performance tuning and troubleshooting of Oracle databases. - Knowledge of SQL and PL/SQL for database querying and scripting. Additional Information: - The candidate should have minimum 2 years of experience in Oracle Database Administration (DBA). - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Enterprise Network Operations 
Good to have skills : AAAP (Accenture Advanced Analytics Platform) 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and tools used in the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Monitor system performance and proactively identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform). - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with monitoring tools and performance metrics. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Kolkata office. - A 15 years full time education is required.
 
15 years full time education

Flowserve

<div>Role Summary:
As an Application Engineer, you will support Flowserve&rsquo;s Lifecycle Advantage (LCA) contracts at one or more of our clients&rsquo; locations in the KSA. These tasks may include ensuring performance at the site, supporting the results of the Balance Scorecard and monitoring and executing the daily requirements of the site operations as defined in the contract. The purpose of this role is to translate the objectives of Flowserve and the client into a sustainable long-term contractual relationship focused on improving the performance of a customer's assets.
Your Role:
<ul><li>Lead the design and implementation of sealing solutions to meet customer needs and improve seal life.</li></ul>
<ul><li>Act as the primary source of information regarding the design, application, installation, and operation of mechanical seals.</li></ul>
<ul><li>Support the MOC (Management of Change) process with all required documentation.</li></ul>
<ul><li>Carry out reliability walkabouts and generate reports accordingly.</li></ul>
<ul><li>Perform mechanical seal failure analysis and produce reports accordingly.</li></ul>
<ul><li>Troubleshoot pump and seal systems operating in Customer sites.</li></ul>
Your Profile:
<ul><li>5+ years relevant industry experience as an Applications Engineer and/or Project Manager with an industrial rotating equipment manufacturer</li></ul>
<ul><li>Can demonstrate attention to detail and a process-oriented mindset with experienced mechanical aptitude and ability to manage profit and loss accounts.</li></ul>
<ul><li>Comfortable working in an environment of frequent change</li></ul>
<ul><li>High proficiency in project management tools, software and concepts</li></ul>
<ul><li>BSME degree or equivalent</li></ul>
<ul><li>Have a high standard of written and spoken English as well as strong PC skills and experience with Microsoft Office tools.</li></ul>
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-16918
Job Family Group : Sales
Job Family : SA Applications Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words &quot;Accommodation Request&quot; as your subject line of your email. For more information, read the Accessibility Process.</div>

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