client application support engineer

Eocean Pvt Ltd

<p>Role Overview</p><p>As an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean&rsquo;s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.</p><p>Key Responsibilities</p><p>* Act as the onsite representative and first point of contact for Eocean&rsquo;s WhatsApp Solutions.</p><p>* Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.</p><p>* Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.</p><p>* Communicate effectively with client teams through email, chat, or phone until resolution.</p><p>* Escalate complex cases to internal teams with proper documentation and root-cause details.</p><p>* Track and manage open issues, ensuring closure within defined SLAs.</p><p>* Support application deployments and conduct post-deployment validation activities.</p><p>* Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.</p><p>* Prepare periodic reports highlighting issue trends, client feedback, and service improvements.</p><p>* Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.</p><p>Qualifications and Experience</p><p>* Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.</p><p>* 2&ndash;3 years of experience in Application Support or similar customer-facing technical roles.</p><p>* Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).</p><p>* Hands-on experience with web-based or cloud-hosted applications.</p><p>* Familiarity with APIs, logs, and system integrations.</p><p>* Strong diagnostic and problem-solving skills with an analytical mindset.</p><p>* Excellent verbal and written communication skills.</p><p>* Ability to work independently and handle multiple priorities in a client-facing environment.</p><p>Key Competencies</p><p>* Application troubleshooting and root-cause analysis</p><p>* Effective communication and client relationship management</p><p>* Database query handling and analysis</p><p>* Time management and prioritization</p><p>* Documentation and attention to detail</p><p>* Collaboration and cross-functional coordination</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul><p>Work Location: In person</p>

Application Support Engineer

HR Force International

<b>Job Summary:</b><br>
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
<br><br>
<b>Key Responsibilities:</b><br>
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
<br>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
<br>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
<br>Conduct root cause analysis and provide permanent resolutions or documented workarounds.
<br>Assist clients with configuration, deployment, and performance optimization of our products.
<br>Document support cases, known issues, and resolutions in the internal knowledge base.
<br>Maintain SLA adherence and ensure timely communication with clients.
<br>Participate in product improvement discussions based on client feedback and recurring issues.
<br><br>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>


QualityKiosk

<p></p><div><div><div><div><div><div><div><ul>MS-BankingHyderabad</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
08 Oct 2025</div></div></div><div><div><div>
End Date</div><div>
07 Dec 2025</div></div></div><div><div><div>
Required Experience</div><div>
2 - 4 Years</div></div></div></ul></div></div></div></div></div></div></div><p></p><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Designation</p><p>
Application Support Engineer</p></div><div><p>
Closing Date</p><p>
07 Dec 2025</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
MainBU</p><p>
EQPM</p></div><div><p>
Sub BU</p><p>
MS-Banking</p></div><div><p>
ParentCC</p><p>
COGS</p></div><div><p>
CostCenter</p><p>
COGS</p></div><div><p>
Legal Entity</p><p>
QualityKiosk Technologies Private Limited</p></div><div><p>
Legal Entity Location</p><p>
Navi Mumbai</p></div><div><p>
Country</p><p>
India</p></div><div><p>
Region</p><p>
India</p></div><div><p>
State</p><p>
Telangana</p></div><div><p>
City</p><p>
Hyderabad</p></div><div><p>
Working Location</p><p>
Hyderabad</p></div><div><p>
Client Location</p><p>
NA</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div></div><div><div>
 APM
</div></div></div><div><p>Highest Education</p><p>
No data available
</p></div><div><p>CERTIFICATION</p><p>
No data available
</p></div><div><p>Working Language</p><p>
No data available
</p></div></div></div></div><div><div><div><div>JOB DESCRIPTION</div></div><p>
&gt; Specialized in troubleshooting, diagnosing and fixing IBM InfoSphere Optim problem for enterprise customer. 2&gt; Work with Data Archiving, Purging and Restoration process, test data management and privacy components to ensure efficient and secure data handling. 3&gt; Review diagnostic data interprets logs and provides solutions , training and documentation to requester. 4&gt; require strong analytical technical and communication skull, plus hands-on experience with Optim, database and technical support. 5&gt; Optim server/DB maintenances 6&gt; Updating and Appling fix pack for the IBM Optim 7&gt; Creating appropriate tickets and PMR in case of issues 8&gt; Implementation of IBM Optim data growth complete solution 9&gt; Creating DB aliases 10&gt; Creating Optim Objects 11&gt; ODM Data source 12&gt; Giving demo for multiple applications 13&gt; Creating necessary documents (if required)</p></div></div></div></div><p></p>

Accenture

<p><b>Project Role : </b>Application Support Engineer<br>
<b>Project Role Description : </b>Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
<br>
<b>Must have skills : </b>Infrastructure Service Management<br>
<b>Good to have skills : </b>Account Management<br>
Minimum <b>3</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and services. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the systems in place, while also documenting your findings and solutions for future reference. Your role will be pivotal in maintaining high service standards and enhancing user satisfaction through effective problem resolution. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Account Management. - Strong understanding of incident management processes and tools. - Experience in troubleshooting and resolving application issues. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 3 years of experience in Infrastructure Service Management. - This position is based at our Chennai office. - A 15 years full time education is required.</p>
<br>
15 years full time education

Eaton

<div><p>Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.</p><p></p><p><br>
About Eaton</p><p>
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</p><p></p><p><br>
The Technical Project Engineer is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects in the UK&amp;I. The role is based in Dubai and will provide remote support to the UK&amp;I Projects Team.</p><p>
Eaton&rsquo;s projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.</p><p>
This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consultants, construction, eng teams..) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc..)</p><p>
This role is also supporting application engineering teams during pre-order technical engagement on need bases.</p><p>
Such projects mainly address Datacenter, T&amp;D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.</p><p>
Working as an integral part of the customer Project execution team, the PE is primarily an office role with very limited travelling to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases as needed.</p><p>
The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all project's electrical requirements.</p><p>
The Technical Project Engineer needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incremental needs to be flagged to respective project managers to be coordinated with customer before implementation.</p><div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do:</b></h2>
</div><div><ul><li>Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.</li><li>
Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data</li><li>
Assist in using internal resources to develop proposals that meet/exceed client requirement</li><li>
Assist KAM's to commercially respond to offer proposals</li><li>
Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service &amp; customer support teams</li><li>
Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.</li><li>
Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.</li><li>
Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation</li><li>
Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake &amp; revenue information.</li><li>
Collaborate effectively with other departments and EMEA team members related to KAM's accounts</li><li>
Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.</li><li>
Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations &amp; Order Management, and Supply Chain</li><li>
Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.</li><li>
Identify &amp; build positive relations with all account decision makers &amp; influencers who impact current or future business with Eaton.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent</li><li>
5+ years of related experience in the data center business</li><li>
Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Our offer:</b></h2>
</div><div></div><div><div><div><ul><li>
Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</li><li>
Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</li><li>
Annual mentoring program, Eaton University, a reward, and recognition system</li><li>
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</li><li>
Strong, agile and diverse team locally and globally</li><li>
Strong processes and state-of-the-art systems and tools</li><li>
Structured employee development processes, open feedback culture with development plans</li><li>
Detailed induction support and well-structured onboarding</li></ul><p>
#LI-AD3</p><p>
Living and Working in Dubai</p><p>
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.</p><p></p><p><br>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div></div></div></div></div></div><p></p>

Customer Facing Support Engineer

Apple

<div>Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don&rsquo;t just create products - they create the kind of wonder that&rsquo;s revolutionised entire industries. It&rsquo;s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple Operations and Supply Chain delivers to customer promise with revolutionary precision, accuracy and at an immense scale. At the heart of that revolution precision, accuracy and scale are best in class processes and systems. We are looking for an Application Support Engineer to lead the Automation for Global Support, who would be responsible for modernising Support planning and execution using intelligent tools and would be hands-on. This role is perfect for an individual contributor who thrives at the intersection of support process and platform engineering.
<br>
<br>
<b>Description</b><br>
<br>
We are looking for an Application Support Engineer to architect smarter, faster, and self-sufficient support processes and systems. Key responsibilities include : - Work in a high-trust environment with technical leadership. - Work in strategic, tactical, and operational capacity to improve quality and speed of Application Support - Lead innovation in support with cutting-edge AI and LLM-powered tools. - Work on impactful challenges, following up on issues to ensure root cause and corrective action. Invoke crisis management for critical incidents. - Act as technical lead during critical incidents for fast resolution, root cause clarity, and system hardening. - Influence developer and application teams to shift support left, instrument apps, build diagnostics, and integrate telemetry early. - Contribute to build smart support tools: AI/ML summarisers, chatbots, ticket intelligence engines, and knowledge search systems. Integrate LLM-based agents into workflows for automation. - Develop automation for auto-triage, self-healing, and real-time diagnostics. - Enhance observability platforms for early anomaly detection, enriched alerts, and predictive support. - Create scalable play-books and support-as-code tooling for improved operational readiness and knowledge reuse. Partner with Business and technical teams to deliver support and manage incidents.
<br>
<br>
<b>Minimum Qualifications</b><br>
<ul><li>
8+ years of experience in Enterprise Application Support Management
</li><li>Experience in handling observability/monitoring tools (PagerDuty, Data-dog, Prometheus, Splunk)
</li><li>Hands-on experience with Java, Python or other scripting languages, REST APIs
</li><li>Excellent verbal and written communication skills, attention to detail and the ability to communicate at all organizational levels
</li><li>Bachelor&rsquo;s or Masters degree in Engineering specialising in Computer Science or IT
</li></ul><br>
<b>Preferred Qualifications</b><br>
<ul><li>
Problem Solving techniques for issue resolution
</li><li>Ability to communicate clearly and professionally with our business partners on the status of production issues and resolution strategy. Excellent interpersonal and problem solving skills required to serve diverse customer base and deal effectively with escalating issues
</li><li>Ability to combine technology with a support mindset to lead automation, observability, and shift-left processes.
</li><li>Experience working with best-in-class processes of IT service management while working on complex IT systems landscape in a global organisations.
</li><li>Ability to develop smart support tools using LLM, summarisers, and self-serve diagnostics and search interfaces using natural language processing
</li><li>Experience building Tableau dashboards for reporting and metrics.
</li><li>Deep analytical skills, systems thinking, and the ability to turn support problems into scalable engineering solutions collaborating across engineering, monitoring, and portfolio teams.
</li><li>Able to drive cross-functional communications required to serve diverse customer base and deal with escalations efficiently.
</li><li>Understanding in Supply Chain domain (or) Support delivery process and tools.
</li>Past experience in Service Now for Incident Management.<br>
<li>
</li></ul><br>
<br>
Submit CV</div>

Application Support Engineer (WW Operations Business Process Reengineering)

Ivalua

<div><p><i>Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.</i></p>
<p><b>
COMPANY OVERVIEW</b></p>
<p>
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.</p>
<p>
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.</p>
<p>
Learn more at <b>www.ivalua.com</b>. Follow us on <b>LinkedIn</b></p>
<p><b>
THE OPPORTUNITY</b></p>
<p>
CONTEXT:</p>
<p>
Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.</p>
<p>
ROLE:</p>
<p>
Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).</p>
<p><b>
WHAT YOU WILL DO WITH US</b></p>
<ul>
<li>Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution.</li>
<li>Advise Customers on procurement leading practices and configuration management.</li>
<li>Use Ivalua Buyer technical framework (C# .NET &amp; SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements</li>
<li>Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle</li>
<li>Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code</li>
<li>Interact with R&amp;D team for product features</li>
<li>Manage deliveries and solve technical operational issues</li>
<li>Contribute to peer code review</li>
</ul>
<p><b>YOUR PROFILE</b></p>
<p>
If you have the below experience and strengths this role could be for you:</p>
<p><b>
Skills and Experience:</b></p>
<ul>
<li>Minimum 1 year of experience in software development, primarily in C#, .NET and SQL Server</li>
<li>Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people</li>
<li>Comfortable looking for configuration solutions versus new coding and development</li>
<li>Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus</li>
</ul>
<p><b>Soft Skills :</b></p>
<ul>
<li>BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.</li>
<li>Excellent written and verbal communication skills and at ease in a multicultural environment</li>
<li>Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills.</li>
</ul>
<p><b>WHAT HAPPENS NEXT</b></p>
<p>
If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals &ndash; apply today!</p>
<p>
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!</p>
<p>
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.</p>
<p>
Interviews will be conducted virtually via video or on-site with face-to-face meetings.</p>
<p><b>
LIFE AT IVALUA</b></p>
<ul>
<li>Hybrid working model (3 days in the office per week)</li>
<li>We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held</li>
<li>A stable and cash-flow positive Company since 10 years</li>
<li>Snacks and weekly lunches in the office</li>
<li>Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity</li>
<li>Unlock and unleash your full professional potential with our exceptional training and career development program</li>
<li>Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued</li>
<li>Regular social events, competitive outings, team running events, and musical activities</li>
<li>Comparably recognized Ivalua for the following (<b>https://www.comparably.com/companies/ivalua</b>) :</li>
</ul>
<p><b>Powered by People - Powered by You!</b></p>
<p>
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - <b>Ivalua Linkedin</b></p><br>
<p></p>
<p><b>
Experience Life At Ivalua - check out our captivating </b><b>video</b><b>! </b><b>Gain insight into our unique company culture and get a glimpse of what it's like to work with us.</b></p><br>
<p></p>
<p>
#LI-JS1</p>
<div></div>
<div></div><div><div>#LI-HYBRID</div></div></div><p></p>

Associate Customer Application Engineer

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