client application support engineer

Dicetek LLC

<div>
 Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
 </li>
 <li>
 Performing analyses on software application functionality and suggesting improvements.
 </li>
 <li>
 Ensuring effective front-end and back-end functionality of applications.
 </li>
 <li>
 Providing software application support under the supervision of the Senior Engineer.
 </li>
 <li>
 Finish all assigned tasks with quality within the defined timebox.
 </li>
 <li>
 Conducts unit testing and integration testing, executing the necessary bug fixing.
 </li>
 <li>
 Consulting with the software development team, internal users, and clients to improve application performance.
 </li>
 <li>
 Managing code migration across environments to ensure continued and synchronized functionality.
 </li>
 <li>
 Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
 </li>
 <li>
 Keeping a record of configuration changes and scheduling application updates.
 </li>
 <li>
 Documenting processes and monitoring application performance metrics.
 </li>
 <li>
 Providing front-end support to clients and colleagues in other departments.
 </li>
 <li>
 Assign and review of users access requests.
 </li>
 <li>
 Answer, evaluate, and prioritize requests for assistance from users
 </li>
 <li>
 Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
 </li>
 <li>
 Collect information about problems and lead user through diagnostic procedures to determine source or error
 </li>
 <li>
 Collect information about problems and lead user through diagnostic procedures to determine source or error
 </li>
 <li>
 Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
 </li>
 <li>
 Develop and report application support analysis reports including tickets details and corrective actions.
 
 
 </li>
 </ul>
 
 Work Experience Minimum
 
 
 
 &squf; 4+ years proven IT experience performing hands-on software development roles.
 
 
 
 Preferred
 
 
 
 &squf; 8+ years of relevant work experience
 
 
 &squf; Agile driven development
</div>

Application Support Engineer

DICETEK LLC

<div>Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need. 
 
Responsibilities
<ul><li>Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
</li><li>Performing analyses on software application functionality and suggesting improvements.
</li><li>Ensuring effective front-end and back-end functionality of applications.
</li><li>Providing software application support under the supervision of the Senior Engineer.
</li><li>Finish all assigned tasks with quality within the defined timebox.
</li><li>Conducts unit testing and integration testing, executing the necessary bug fixing.
</li><li>Consulting with the software development team, internal users, and clients to improve application performance.
</li><li>Managing code migration across environments to ensure continued and synchronized functionality.
</li><li>Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
</li><li>Keeping a record of configuration changes and scheduling application updates.
</li><li>Documenting processes and monitoring application performance metrics.
</li><li>Providing front-end support to clients and colleagues in other departments.
</li><li>Assign and review of users access requests.
</li><li>Answer, evaluate, and prioritize requests for assistance from users
</li><li>Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
</li><li>Collect information about problems and lead user through diagnostic procedures to determine source or error
</li><li>Collect information about problems and lead user through diagnostic procedures to determine source or error
</li><li>Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
</li><li>Develop and report application support analysis reports including tickets details and corrective actions. 
</li></ul> 
Work Experience Minimum:
<ul><li>4+ years proven IT experience performing hands-on software development roles. 
</li></ul> 
Preferred:
<ul><li>8+ years of relevant work experience
</li><li>Agile driven development</li></ul></div>

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Network Engineering Planning and Deployment Solution 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, troubleshooting problems, and collaborating with team members to ensure seamless operations. You will engage with different stakeholders to gather insights and implement effective solutions, contributing to the overall efficiency and reliability of the systems in place. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Document and maintain records of issues and resolutions to enhance knowledge sharing. - 2 to 3 years&rsquo; Experience in HFC/Fiber Network Planning and designs. - Good Knowledge in Telecom Network Topologies in FTTx, EPON, GPON, GEPON, and COAX Network. - Hands on experience in CAD/GIS design tools such as QGIS, map info, spatial Net GIS, AutoCAD. - Good Experience in High level planning and Network Design, As-Built designs, Desktop QI &amp; Defects resolution. - Should be able to perform RF designing the Amplifiers, nodes, taps and power calculations. - Should be able to prepare Bill of Materials/Bill of Quantity (BOM/BOQ). - Should be able to provide support for ad-hoc and Field Engineering requirements. - Should have good logical thinking with engineering standard documents analysis and expert skills in source documents interpretations. - Should be able to interact with client and clear the queries on priority bases. - Candidate should have a very good understanding of field construction. - Good English communication (Oral and Written) skills. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Network Engineering Planning and Deployment Solution. - Strong understanding of network protocols and architectures. - Experience with network monitoring and troubleshooting tools. - Ability to design and implement network solutions that meet business needs. - Familiarity with security protocols and best practices in network management. Additional Information: - The candidate should have minimum 3 years of experience in Network Engineering Planning and Deployment Solution. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

BAE Systems USA

<div><div>Job Description
 
BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations &amp; Sustainment (O&amp;S) team located at our Springfield, VA site. This role will provide critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. 
 
The Application Support Engineer will be part of an integrated Operations &amp; Sustainment (O&amp;S) team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. This position requires strong linux operating system experience. The Application Support Engineer is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces. The Support Engineer, under the direction of the O&amp;S Site Lead, is responsible for working with on-site database and system administration support personnel to convey and investigate system anomalies. The Application Support Engineer is responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site &amp; east coast based Subject Matter Experts (SMEs) as required. 
 
The Application Support Engineers are used to provide rotating site support (7x24) on a Panama Schedule to ensure 
system issues are identified and resolved, minimizing operational impacts - shift work is required. 
 
Panama Schedule night shift example, day shift would be 6am - 6pm: 
 
Week 1 Week 2 
Monday 6pm - 6am Monday - Off 
Tuesday 6pm - 6am Tuesday - Off 
Wednesday - Off Wednesday 6pm - 6am 
Thursday - Off Thursday 6pm - 6am 
Friday 6pm - 6am Friday - Off 
Saturday 6pm - 6am Saturday - Off 
Sunday 6pm - 6am Sunday - Off 
 
The Application Support Engineer will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Application Support Engineer will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed. The Application Support Engineer is responsible for:<ul><li>
Responding to requests for technical assistance in person, via phone, or electronically</li><li>
Diagnose and resolve hardware and software issues</li><li>
Research issues using available information resources</li><li>
Advise users on appropriate action</li><li>
Follow standard help desk procedures and CONOPS</li><li>
Log all customer help interactions</li><li>
Redirect problems to correct resource</li><li>
Identify and escalate situations requiring urgent attention</li><li>
Track and route problems and requests and document resolutions</li><li>
Prepare daily operational status briefings</li><li>
Stay current with system information, changes and updates</li></ul> 
Because of the need for consistent, in-person collaboration and the nature of this particular role, it will be performed fulltime on site. This means work will be conducted on location at a BAE Systems customer facility 100% of the time. 
 
Required Education, Experience, &amp; Skills
 
<ul><li>Associates degree and 4+ year(s) related experience. Equivalent experience may be substituted.</li>
Must currently possess a Top Secret clearance and be able to obtain a TS/SCI with Polygraph 
<li>
</li></ul> 
 
Preferred Education, Experience, &amp; Skills
 
<ul><li>Experience with linux operating system (Red Hat Enterprise Linux preferable)</li><li>
Working knowledge of VMWare</li><li>
Experience with Postgresql, or other relational databases</li></ul> 

Pay Information 
Full-Time Salary Range: $77809 - $132275 
 
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
 
 
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. 
 
About BAE Systems Electronic Systems
 
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it&rsquo;s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts &ndash; defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team&mdash;making a big impact on a global scale. At BAE Systems, you&rsquo;ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems&rsquo; game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere &ndash; from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact &ndash; for our customers and the communities we serve. 
 
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.</div></div>

Application Support Engineer (Onsite)

Jadeer

<div>Are you driven by innovation, eager to support cutting-edge translation and localisation technologies, and ready to launch your technology career with a renowned leader? Future Group is searching for a committed Junior Application Support Engineer to join our global team, supporting industry-leading language platforms and translation management systems. Bring your passion for technology and help shape the future of multilingual communication!<h2 class="jobSectionHeader">
Start Your Technology Career in Application Support for Translation &amp; Localisation</h2>
At Future Group, we empower the world&rsquo;s leading brands to communicate across borders. Joining us means working at the intersection of language, technology, and cultural connection. You&rsquo;ll collaborate with talented professionals and learn from the best in language technology solutions. Embark on a rewarding path in application support, focusing on translation management systems (TMS), localisation platforms, and AI-powered language tools.<h3 class="jobSectionHeader">
Responsibilities: Junior Application Support Engineer &ndash; Translation Management &amp; Localisation Systems</h3><ul>
<li>Provide first-line technical support for translation management systems (TMS), localisation software, and related database applications to internal teams and global clients.</li>
<li>Diagnose, troubleshoot, and resolve application issues and queries in a timely, customer-focused manner, ensuring optimal system performance and user satisfaction.</li>
<li>Assist with system monitoring, maintenance, and regular health checks for critical localisation platforms and databases.</li>
<li>Support onboarding, user access management, and software integrations across multiple platforms and tools.</li>
<li>Collaborate closely with senior engineers, project management, and localisation teams to resolve incidents, escalate complex issues, and implement software updates.</li>
<li>Document technical solutions, procedures, and best practices to enrich the application support knowledge base.</li>
<li>Contribute ideas for process automation and continuous improvement within translation and localisation workflows.</li>
<li>Stay up to date with the latest advancements in translation technologies and support best practices.</li>
</ul><h3 class="jobSectionHeader">Key Skills &amp; Experience for Junior Application Support &ndash; Translation &amp; Localisation</h3><ul>
<li>Technical curiosity and a demonstrated interest in translation management systems (TMS), localisation technologies, or SaaS platforms.</li>
<li>Basic familiarity with SQL, databases, and troubleshooting software issues.</li>
<li>Some experience in application support, IT helpdesk, or technical customer service is an advantage (internships and academic projects welcome).</li>
<li>Strong communication skills in English, with the confidence to clarify technical information for non-technical users.</li>
<li>Organised, detail-focused, and eager to learn and grow within a technology-driven environment.</li>
<li>Ability to work both independently and collaboratively within a diverse, international team.</li>
<li>Interest in automation, scripting, or working with AI-based language tools is a plus.</li>
<li>Knowledge of an additional language or previous experience with TMS such as XTM, SDL Trados, or Memsource is a bonus, not a requirement.</li>
</ul><h4 class="jobSectionHeader">Grow Your Future with Future Group &ndash; Benefits and Work Culture</h4><ul>
<li>Join a multicultural team at one of the world&rsquo;s top translation and localisation technology companies.</li>
<li>Access hands-on training, mentorship, and a clear pathway for career advancement within application support and beyond.</li>
<li>Collaborate with inspiring colleagues and industry experts in an innovative environment.</li>
<li>Enjoy competitive compensation, benefits, and opportunities to work on international projects.</li>
</ul><h5 class="jobSectionHeader">How to Apply &ndash; Junior Application Support Engineer (Translation &amp; Localisation) at Future Group</h5>
If you are motivated to develop your technology skills, support mission-critical translation and localisation systems, and join a purpose-driven global team, we want to hear from you. Help us connect the world through innovative language technology solutions.
Apply now and start your career with Future Group&mdash;where language and technology come together to shape the future.<h6 class="jobSectionHeader">
About Future Group</h6>
Founded in1994, Future Group is a global leader in translation, localisation, and language-technology solutions. We deliver high-impact services to brands worldwide, dedicated to innovation, teamwork, and the highest standards of quality and integrity.</div>

Junior Application Support Engineer (Translation & Localization)

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : PTC Windchill 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems operate smoothly and efficiently, and engaging with stakeholders to understand their needs and challenges. You will be responsible for maintaining high service levels and contributing to the overall success of the organization by delivering effective solutions to complex issues. Roles &amp; Responsibilities: &bull; Develop and customize PTC Windchill modules based on business requirements. &bull; Implement workflows, UI customizations, and Info*Engine tasks for system enhancements. &bull; Collaborate with functional and technical teams to deliver high-quality solutions on time. &bull; Troubleshoot and resolve application, performance, and integration issues effectively. &bull; Participate in code reviews, unit testing, and documentation. &bull; Knowledge of ESI, ODATA, REST, Interfaces, and Integrations is a plus. Professional &amp; Technical Skills: -Strong knowledge of PTC Windchill customization and configuration. -Proficient in Java, JSP, Windchill APIs (JCA, OOTB services) for custom development. -Experience with Workflows, Lifecycle templates, and Access Control policies. -Familiar with SQL/Oracle DB concepts, Info*Engine tasks, and basic integrations. -Understanding of Agile methodology and version control tools (Git/SVN). Additional Information: - The candidate should have minimum 6 years of experience in PTC Windchill. - A 15 years full time education is required. - This position is based at our Bengaluru office.
 
15 years full time education

Klystron Global LLC

Job SummaryApplication Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul>Job Requirements<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul>Job Types: Full-time, PermanentPay: RO300.000 - RO500.000 per monthApplication Question(s):<ul><li>Do you have Oman Driving License?</li></ul>

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