client application support engineer

Lumin Digital

<div>The Application Support Engineer is responsible for managing and resolving application and infrastructure issues in customer-hosted environments. This role involves troubleshooting reported issues, collaborating with internal teams, and ensuring smooth client operations. This role will require strong problem-solving skills, exceptional communication abilities, and effectiveness in high-pressure scenarios, playing a critical role in maintaining client satisfaction and operational excellence.

Essential Functions and Responsibilities: 
Triage, prioritize, and resolve customer-reported issues in a timely manner. 
Follow established runbooks to efficiently resolve known issues. 
Conduct thorough troubleshooting for unfamiliar or complex issues, minimizing downtime. 
Collect diagnostic details and relevant logs, escalating advanced or complex issues appropriately. 
Provide clear, consistent, and timely updates to customers to ensure transparency and build trust. 
Collaborate closely with customers, developers, and site reliability engineers to resolve technical problems. 
Participate in a 24x7 on-call rotation, responding swiftly to urgent incidents affecting mission-critical applications. 
Perform additional duties as assigned.

Position Specifications

Education: 
Bachelor&rsquo;s degree in Computer Science or a related field, or equivalent combination of education and experience required

Experience: 
Minimum of two (2) years of experience in an application support role required 
Hands-on experience with incident tracking and collaboration tools such as Jira, Confluence, or similar Atlassian software 
Experience supporting and troubleshooting hosted applications in a production environment required 
Experience in the digital banking/financial technology (FinTech) industry preferred

Knowledge, Skills, &amp; Abilities: 
Solid understanding of microservices architectures and unified logging solutions. 
Strong full-stack troubleshooting skills, with experience supporting enterprise-level applications in distributed/cloud environments. 
Familiarity with log analysis tools (e.g., Splunk, ELK stack) and basic scripting skills. 
Understanding of SLAs, incident management methodologies (e.g., ITIL), and post-incident review processes. 
Demonstrated commitment to continuous learning, customer satisfaction, ownership, and integrity. 
Proven ability to manage pressure effectively, especially in high-stakes or time-sensitive situations. 
Excellent verbal and written communication skills, capable of engaging both technical and non-technical stakeholders. 
Strong analytical and problem-solving skills, emphasizing timely resolution and customer-centric outcomes.

Travel: 
Minimal, generally 12 days or less per year, ~2X team get togethers a year

Growth Opportunities: 
30 Days: Gain familiarity with Lumin Digital&rsquo;s application infrastructure, support processes, and key clients. 
90 Days: Begin handling low-complexity issues independently. Participate in 24X7 on call rotation 
1 Year: Take ownership of higher-level support tasks, working closely with site reliability engineers and developers to resolve complex technical issues.
<div>
LIFE AT LUMIN DIGITAL 
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base. Lumin is 100% cloud-native, purpose-built to unlock the full advantages of the cloud for financial institutions and their users.

At Lumin, we thrive on curiosity and innovation. Our culture fosters trust - in our expertise and decisions, respect - for diverse perspectives and talents, and boldness - in pursuing innovative paths. These values guide us, shaping a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered. Focused on continuous improvement and innovation, we encourage our team to explore, experiment, and put new ideas into action, challenging the usual way of doing things.

Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.

For more information, visit lumindigital.com.
</div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Application Support Engineer

Palo Alto Networks

<div><div>Santa Clara, California, United States Product Engineering Ref ID: JR-015871</div><div> 
</div><div>Our Mission
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That&rsquo;s why most of our teams work from the office full time, with flexibility when it&rsquo;s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
The ADEM engineering team is the engine of innovation at Palo Alto Networks. We don't just follow industry trends; we create them. As a Principal Engineer focused on the Agent, you will be at the center of this mission, tackling &quot;impossible&quot; problems in scale, security, and performance at the most critical point: the user's endpoint. We look for leaders who are comfortable in deep ambiguity, possess an insatiable curiosity, and are driven to build technology that protects the digital way of life for the world's largest enterprises.
Your Career
Palo Alto Networks' ADEM (Autonomous Digital Experience Management) group is seeking a Principal Software Engineer to serve as a primary architect and technical visionary for our ADEM Agent/Client software. In this high-impact role, you will be responsible for the technical roadmap of the ADEM Agent, ensuring its performance, security, and stability across millions of endpoints. You will solve the most complex operating system and networking challenges at the client level, mentor the next generation of technical leaders, and bridge the gap between long-term product vision and world-class engineering execution for the endpoint experience.
Your Impact<ul><li>
Client-Side Architecture &amp; Roadmap: Define the long-term architectural vision for the ADEM Agent across Linux, Windows, macOS, and mobile platforms, ensuring robust performance, minimal resource consumption.</li><li>
OS/Kernel-Level Governance: Lead the &quot;Design Review Board&quot; for all Agent-side features, ensuring all components adhere to Secure AI by Design, operate with high-availability patterns in diverse OS environments, and maintain a low CPU/memory footprint.</li><li>
Data Acquisition &amp; Resilience: Drive the evolution of the Agent's telemetry collection and processing pipeline, optimizing for low-latency, encrypted data transfer and ensuring resilience in low-bandwidth or disconnected environments.</li><li>
Cross-Functional Leadership: Partner with Product Management, Core Infrastructure, and Security teams to translate ambiguous business requirements into robust, high-performance technical specifications for the client software.</li><li>
Engineering Excellence &amp; Mentorship: Act as a force multiplier by mentoring Staff and Senior engineers, fostering a culture of rigorous platform-specific testing, high code quality, and proactive technical debt management within the Agent codebase.</li><li>
Crisis Leadership: Serve as the ultimate technical escalation point for complex, systemic production issues related to endpoint stability or performance, leading post-mortems that drive permanent architectural improvements in the Agent.</li></ul>
Qualifications
Your Experience<ul><li>
12+ years of software engineering experience, with a significant portion dedicated to designing and operating complex, resource-constrained client-side or endpoint software in a large-scale deployment.</li><li>
Advanced AI-Augmented Development: As a leader in engineering efficiency, you must be an expert in leveraging AI-powered development tools&mdash;including Claude Code, Cursor, Windsurf, and GitHub Copilot&mdash;to radically accelerate the SDLC and automate complex refactoring and testing workflows.</li><li>
Cross-Platform Systems Mastery: Proven track record of architecting and shipping production-quality software for multiple operating systems (Windows, macOS, Linux) with a deep understanding of OS internals, networking stacks (L3-L7), and system performance tuning. Expertise in C/C++, Rust, or Go (Golang) for high-performance client development is required.</li><li>
Endpoint Security &amp; Resilience: Deep authoritative knowledge of endpoint security mechanisms (e.g., integrity checks, sandboxing, driver development) and the ability to design agents that are resilient to tampering while maintaining a minimal security posture.</li><li>
Data Acquisition Pipeline Innovation: Experience building robust, secure, and resource-efficient data collection and buffering mechanisms within an agent, utilizing technologies for local data persistence and secure transfer.</li><li>
Security &amp; Networking Visionary: Deep understanding of Zero Trust architecture principles applied at the endpoint, L3-L7 networking interception, and advanced encryption standards to ensure the ADEM Agent remains the most secure platform in the industry.</li><li>
Open Source &amp; Community: A history of contributing to open-source projects (e.g., related to system monitoring, networking drivers) or speaking at industry conferences is highly desirable.</li><li>
Education: BS/MS/PhD in Computer Science or a related technical field, or equivalent high-level professional experience.</li></ul>
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$147,000.00 - $237,500.00/yr
Our Commitment
We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes</div></div>

Principal Software Engineer - ADEM Agent (Client/Endpoint)

Flowserve

<div>Role Summary:
Flowserve is looking for a technically and commercially experienced Mechanical Seals salesperson in the office (Applications Engineer). In this function you will develop solutions for customers and partners for industrial and special applications.
You will act as a product specialist in a team and work closely with the sales, development, and other specialist departments at the site.
Your Role:
<ul><li>Support of the defined clientele in the office</li>
<li>Evaluation of requests, generation of solution proposals</li>
<li>Cost calculation, if necessary in cooperation with the relevant departments</li>
<li>Technical and commercial preparation of offers</li>
<li>Order acceptance, review, and preparation (Complete Order)</li>
<li>And any other duties as assigned</li>
</ul>Your Profile:
<ul><li>Experience as a Mechanical Seals Applications Engineer or similar role such as, inside Sales Representative, Engineer.</li>
<li>Good communication skills</li>
<li>Strong technician acumen and analytical thinking.</li>
<li>SAP knowledge Experience in dealing with common MS Office applications.</li>
<li>BS or BA Degree in relevant field and 5 years relevant experience</li>
</ul>Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-18581
Job Family Group : Sales
Job Family : SA Applications Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words &quot;Accommodation Request&quot; as your subject line of your email. For more information, read the Accessibility Process.</div>

Onsite Application Engineer

Klystron Global

Key ResponsibilitiesTechnical Support &amp; Troubleshooting<ul><li>Provide support for hardware, software, network, and application related issues</li><li>Diagnose and resolve technical problems including system configuration,</li></ul>account setup, and network connectivity<ul><li>Support Windows, Linux, and Mac OS environments</li><li>Provide remote and on-site technical assistance to users</li><li>Support and maintain Self-Service Kiosk systems and related applications</li><li>Troubleshoot issues related to computer systems, mobile devices, and</li></ul>other IT equipmentIssue Management<ul><li>Identify root causes of issues through targeted troubleshooting</li><li>Track system issues through to resolution within defined SLA timelines</li><li>Escalate complex technical issues to development or infrastructure teams</li><li>Maintain accurate documentation of issues and resolutions</li><li>Prioritize and manage multiple support requests simultaneously</li></ul>Application &amp; Business Support<ul><li>Understand business requirements and coordinate with stakeholders</li><li>Work with development teams to ensure requirements are clearly</li></ul>communicated<ul><li>Support application testing, user acceptance testing (UAT), and</li></ul>deployment<ul><li>Provide feedback to improve application stability and usability</li></ul>Customer &amp; Communication<ul><li>Guide users through troubleshooting steps via phone, email, or chat</li><li>Provide prompt and accurate updates to customers</li><li>Maintain strong and professional relationships with clients and internal</li></ul>teams<ul><li>Follow up with users to ensure systems are functioning properly after issue</li></ul>resolutionDocumentation &amp; Reporting<ul><li>Document technical knowledge, troubleshooting steps, and solutions</li><li>Prepare timely reports and system support documentation</li><li>Maintain internal knowledge bases and manuals</li></ul>Required Qualifications<ul><li>4&ndash;7 years of experience in IT Support, Technical Support, Help Desk, or</li></ul>similar roles<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or</li></ul>related field<ul><li>Strong experience with Windows, Linux, and Mac operating systems</li><li>Experience supporting enterprise applications and IT infrastructure</li><li>Experience supporting Self-Service Kiosk systems</li><li>Working knowledge of SQL and databases</li><li>Familiarity with remote desktop tools and help desk software (e.g.,</li></ul>Zendesk or similar)<ul><li>Good understanding of computer systems, networking, and mobile</li></ul>devices<ul><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer support skills</li><li>Ability to explain technical concepts clearly to non-technical users</li></ul>Preferred Certifications<ul><li>Microsoft Certifications (MCSA / MCSE or equivalent)</li><li>Cisco Certifications (CCNA or equivalent)</li><li>Linux Certifications (RHCE / Linux+ or equivalent)</li></ul>Additional Requirements<ul><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and collaboratively in a team environment</li><li>Good command of spoken and written Englis</li></ul>Job Type: Full-timePay: BD300.000 - BD600.000 per monthWork Location: In person

American National Insurance

The technical lead is the resident technical expert for all client support technicians. Their role is to provide technical insight, mentorship, training, and innovation using automation, scripting, and analytic tools. This role collaborates with various teams to provide triage and recommendations for hardware/software and asset management needs. These individuals will often lead or partner in project and compliance needs for the Enterprise. This is the highest technical position available without management responsibilities.
 This position will be onsite in League City, TX.
 
What You'll Do: 
<ul>
<li>Demonstrates the ability to escalate complex issues in lieu of involving management, escalating when appropriate.</li>
<li>Obtains the ability to closely monitors the ticket queue for escalated and impending overdue tickets. Strive to ensure that SLAs are met.</li>
<li>Guides and mentors technicians on process and monitors consistency.</li>
</ul>
Additional Responsibilities: 
<ul>
<li>Obtains the ability to anticipate and monitor trends affecting the department and actively plan and implement improvements to provide quality consistent service to customers.</li>
<li>Demonstrates the ability to work closely with Tier III support to maintain user policies and permissions and ensure proper rights for users on the network.</li>
</ul>
What You'll Need: 
<ul>
<li>Bachelor's degree.</li>
<li>Eight to 10 years of experience.</li>
<li>Experience mentoring and/or indirectly leading.</li>
<li>Eight years or more of work in an IT desktop or Service Management related field.</li>
<li>Demonstrated ability to develop and implement packaged installations.</li>
<li>Proven understanding of Virtual Desktop Infrastructure; remote desktop protocol, and support tools and network analytic tools for automation and innovation of current processes.</li>
</ul>
Preferred Experience: 
<ul>
<li>Eight years of work in an IT desktop or Service management related field with an emphasis on enhanced customer service and support.</li>
</ul>
Additional Information
 Job titles may span multiple career levels. Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future.
 This job posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications. We are committed to building a diverse and inclusive workplace, and we encourage candidates to apply even if their experience does not perfectly align with every qualification- you may be a strong fit for this role or other opportunities at American National.
 
American National offers a comprehensive benefits package supporting employees’ health, financial security, and well being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people first culture that values flexibility, work life balance, professional growth, and a casual dress environment.
 American National is a financially strong and stable insurance organization with a legacy of trust and impact dating back to 1905. We’re committed to supporting our employees as they build meaningful careers while helping protect what matters most to our customers and communities. Guided by our core values- Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST)- we foster a collaborative, people centered workplace where individuals are encouraged to grow, contribute, and make a difference today and for the future. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram.
 Hiring Practices
 American National’s recruitment policies help us place individuals in a timely and efficient manner, and only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application by logging into their account.
 While candidates may choose to use artificial intelligence (AI) tools for personal interview preparation, the use of AI or automated tools is not permitted during any live or recorded interview, assessment, or at any stage of the application process where original candidate responses are required. Candidates are expected to represent their own qualifications, skills, and experiences throughout the hiring process. American National does not accept unsolicited resumes or candidate submissions from third party recruitment agencies without a valid, signed agreement in place, and no fees will be paid for unauthorized submissions. Additionally, American National’s ability to sponsor employment based immigration authorization is limited and available only for certain positions based on business needs and role requirements.
 
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

ECSG - TX - Lead IT Client Support Technician

Bapco Energies

<div>
 
 Job Description
 
 
 
 The Head of Application Operations is responsible for the day-to-day stability, support, and continuous service improvement of enterprise business applications across all domains ERP, Upstream, Downstream, Corporate Functions, and Platforms. This role ensures the effective execution of ITIL-based application service operations processes, focusing on incident resolution, service availability, change execution, and application monitoring.
 
 
 
 Responsibilities
 
 
 
 
 Key Result Areas:
 
 
 
 <ul>
 <li>
 Application Support Management: Oversee L2/L3 support activities for all business applications, ensuring timely incident resolution, service requests handling, and application availability.
 </li>
 <li>
 Incident &amp; Problem Management: Lead the triage, resolution, root cause analysis, and documentation of application incidents and recurring problems.
 </li>
 <li>
 Change and Release Support: Execute production changes in line with ITIL controls, minimizing risk and ensuring change traceability and rollback plans.
 </li>
 <li>
 Knowledge Management: Maintain operational documentation, standard operating procedures (SOPs), and knowledge base entries for supported systems.
 </li>
 <li>
 Business Communication: Coordinate with business stakeholders on application service updates, planned outages, and escalated incidents.
 </li>
 <li>
 Collaboration with Development Teams: Provide operational inputs during development lifecycle and receive handover of newly released systems.
 </li>
 <li>
 Escalation Management &amp; Vendor Coordination: Manage escalation paths with third-party vendors and ensure adherence to support SLAs.
 </li>
 <li>
 Continuous Service Improvement: Identify recurring issues and lead initiatives to improve system reliability and user satisfaction.
 </li>
 <li>
 Team Management: Lead and mentor application support specialists, scheduling coverage, and developing operational capabilities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge Skills and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
 </li>
 <li>
 7+ years of total work experience in enterprise IT environments with at least 5 years in a lead or senior role in application support operations.
 </li>
 <li>
 Certifications: ITIL 4 Managing Professional, SAP/Oracle application certifications, Microsoft Azure/AWS/Oracle Cloud.
 </li>
 <li>
 Strong knowledge of the ITIL service operations framework (incident, problem, change, release).
 </li>
 <li>
 Extensive hands-on experience with ERP systems (e.g. SAP or Oracle) supporting finance, HR, procurement, supply chain, and plant/asset management functions.
 </li>
 <li>
 Experience with application monitoring and performance management tools (e.g., Dynatrace, AppDynamics, New Relic), including proactive performance tuning for business-critical operations.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Bapco Energies operates a portfolio spanning the entire energy value chain in the Kingdom of Bahrain. The portfolio includes wholly-owned subsidiaries and specialized operating companies. Together, these companies drive Bapco Energies' mission to power the next generation.
 
 
 
 About The Team
 
 
 
 The integrated Company leading the energy transition in the Kingdom of Bahrain, powering the next generation.
</div>

Head - Application Operations & Support

Jobs via eFinancialCareers

<div>
 Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain.
 
 
 The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the Bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury &amp; markets, CRM, trade finance, AML/KYC &amp; sanctions, regulatory &amp; finance reporting, data platforms, and enterprise integration.
 
 
 The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the Bank, IT vendors, and Managed-Service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premise, private cloud, and public cloud platforms.
 
 
 As part of the Bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.
 
 
 The Job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline
 
 
 
 Responsibilities of the role:
 
 
 
 The job holder will be responsible for:
 
 
 <ul>
 <li>
 Strategy and Governance
 </li>
 <li>
 Define, own and continuously evolve the Application Support strategy aligned with business objectives and the wider Group technology strategy, witch clear roadmap around Temenos and its digital ecosystem.
 </li>
 <li>
 Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.
 </li>
 <li>
 Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.
 </li>
 <li>
 Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.
 </li>
 <li>
 Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits .
 </li>
 <li>
 Application Ecosystem Management
 </li>
 <li>
 Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the Bank's core banking and digital transformation strategy.
 </li>
 <li>
 Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.
 </li>
 <li>
 Ensure the application support model, service processes, and operational tooling are aligned to the Bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.
 </li>
 <li>
 As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause-analysis, and durable remediation.
 </li>
 <li>
 Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.
 </li>
 <li>
 Collaboration and stakeholder management
 </li>
 <li>
 Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.
 </li>
 <li>
 Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologist to ensure seamless transition of solutions into production and sustained service quality.
 </li>
 <li>
 Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, accountability.
 </li>
 <li>
 Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.
 </li>
 <li>
 Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.
 </li>
 <li>
 Leadership and People Management
 </li>
 <li>
 Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.
 </li>
 <li>
 Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.
 </li>
 <li>
 Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data driven decision-making.
 </li>
 <li>
 Promote a culture of diversity, equality, and inclusion within the Application Support team, championship diversity initiatives and fostering a sense of belonging and respect for all team members.
 </li>
 <li>
 Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the Application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.
 
 
 
 </li>
 </ul>
 
 Areas Of Knowledge, Qualification And Experience
 
 
 
 <ul>
 <li>
 20+ years of technology, digital or/and application support experience.
 </li>
 <li>
 10+ years in a managerial and leadership role (mandatory).
 </li>
 <li>
 Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.
 </li>
 <li>
 Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.
 </li>
 <li>
 Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.
 </li>
 <li>
 Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift
 </li>
 <li>
 Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.
 </li>
 <li>
 Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.
 </li>
 <li>
 Professional certifications in: IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project deliver/governance (e.g., Agile, PRICE 2, etc.).
 </li>
 <li>
 Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury &amp; markets, trade finance &amp; cash management, regulatory and finance reporting, and enterprise integration patterns.
 </li>
 <li>
 Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.
 </li>
 <li>
 Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.
 </li>
 <li>
 Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.
 </li>
 <li>
 Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.
 </li>
 <li>
 Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.
 </li>
 <li>
 knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.
 </li>
 <li>
 Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight
 </li>
 <li>
 Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security &amp; data protection.
 </li>
 <li>
 Knowledge of cloud computing technologies and implementing cloud-based solutions and services.
 </li>
 <li>
 Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.
 </li>
 <li>
 Understanding of machine learning and AI frameworks and platforms; including AI-enabled operational capabilities
 </li>
 </ul>
</div>

Head of IT Application Support - Arab Banking Corporation

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Head of IT Application Support - Arab Banking Corporation