client application support specialist

Rhombus Services

<p></p><div><p><b>Job Title:</b> Tier 1 Support Specialist (Helpdesk)</p><p><b>
Location:</b> Remote / Hybrid (as applicable)<br>
<b>Schedule:</b> Monday &ndash; Friday, typically 8:00 AM &ndash; 5:00 PM EST (flexibility required)</p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
We are seeking a reliable and technically capable <b>Tier 1 Support Specialist</b> to serve as the first point of contact for a variety of client accounts. This role functions as a helpdesk agent, providing frontline technical support and coordination across multiple stakeholders including field technicians, customers, and internal teams.</p><p>
The ideal candidate is detail-oriented, communicates clearly, and is comfortable troubleshooting technical issues while managing documentation and support workflows. Hybrid options for candidates in the Philly / South Jersey market!</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Serve as the primary point of contact for incoming support requests across multiple client accounts<br>
</li><li>
Communicate directly with field technicians, customers, internal hiring teams, project teams, and leadership<br>
</li><li>
Provide Tier 1 technical support using client-provided documentation and support portals<br>
</li><li>
Troubleshoot and assist field technicians in resolving issues prior to escalation<br>
</li><li>
Collect and review required deliverables and sign-off documentation from field activities<br>
</li><li>
Accurately document site visit outcomes to ensure proper billing and vendor payment processing<br>
</li><li>
Maintain clear, timely, and professional communication across all channels (phone, email, messaging)<br>
</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
Strong technical aptitude and problem-solving skills<br>
</li><li>
Basic understanding of networking concepts<br>
</li><li>
Experience with Windows-based PC configuration and troubleshooting<br>
</li><li>
Excellent communication skills (verbal, written, and digital)<br>
</li><li>
Ability to multitask and manage priorities in a fast-paced environment<br>
</li></ul><h3 class="jobSectionHeader"><b>
Preferred Skills &amp; Experience</b></h3><ul><li>
Familiarity with media player devices (e.g., BrightSign, SCALA, Stratacache)<br>
</li><li>
Experience working within ticketing systems (e.g., Zendesk, ServiceNow, Service Channel)<br>
</li><li>
Experience using Salesforce<br>
</li><li>
Proficiency with G Suite and/or Microsoft Excel/Sheets<br>
</li></ul><h3 class="jobSectionHeader"><b>
Schedule &amp; Flexibility</b></h3><p>
This position is primarily staffed Monday through Friday from 8:00 AM to 5:00 PM EST. However, flexibility is required to support client needs, which may occasionally include early morning, late evening, or overnight shifts.</p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li>
A proactive communicator who can confidently interact with both technical and non-technical stakeholders<br>
</li><li>
Someone who thrives in a structured yet dynamic environment<br>
</li><li>
A team player who takes ownership of tasks and follows through to completion</li></ul><p><br>
If you're looking to grow your career in technical support while working with a collaborative and fast-paced team, we encourage you to apply.</p></div>

Tier 1 Support Agent - Special Projects

Edupoint

<div><p>HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours.</p><p>
JOB PURPOSE:</p><p>
To provide Synergy Analytics support to all Edupoint customers.</p><p>
JOB SUMMARY:</p><p>
As an Analytics Application Support Specialist at Edupoint, your primary role is to provide support for all aspects of Analytics implementation, training, development, and ongoing client needs. You will assist customers with the scheduling of implementation events, enter district-specific configurations into the Analytics module, offer guidance for configuration modifications, and provide general support to customers through various channels such as email, phone, and virtual meetings.</p><p>
During the implementation phase, you will play a crucial role in organizing and tracking the implementation process to ensure that all teams meet development timelines. You will also lead virtual meetings and trainings to support customers throughout the implementation and post-implementation phases.</p><p>
In addition to customer support, you will provide internal support for staff professional development training and guidance. You will contribute to product development efforts by completing Edupoint Quality Assurance tests to ensure that product releases meet or exceed quality standards.</p><p>
As an Analytics Application Support Specialist, it is important to adhere to and promote all Edupoint guidelines to ensure consistency and quality in the support provided to customers.</p><p>
Overall, your role will involve providing functional support, organizing and tracking implementation processes, leading virtual meetings and trainings, and contributing to staff professional development and product development efforts.</p><p>
JOB DUTIES:</p><ul><li>
Provide support to Analytics team which includes:</li><li>
Timely communication with customers</li><li>
Record &amp; track meeting notes and events</li><li>
Schedule and organize implementation events</li><li>
Configure the Analytics module setup according to district decisions</li><li>
Lead Implementation virtual meetings</li><li>
Provide Analytics support for post-implementation clients</li><li>
Provide virtual training</li><li>
Collect customer information and analyze customer needs</li><li>
Build sustainable relationships of trust through open and interactive communication</li><li>
Greet customers warmly and ascertain problem or reason for calling</li><li>
Work closely with the Synergy Analytics team to schedule implementation events and report customer satisfaction</li><li>
Work with Analytics Team and the clients to review and modify the product setup according to client needs</li><li>
Answer incoming email/phone questions from implementation customers regarding Analytics</li><li>
Attend and record project meetings with implementation and post-implementation Analytics customers</li><li>
Create specialized documentation for each customer</li><li>
Maintain competency in all areas of the application as new features are added</li><li>
Participate in the creation and maintenance of documentation and materials</li><li>
Accurately document customer interactions and publish these documents for review by the Management Team
</li><li>Lead or assist in module presentations during Edupoint Users Conference</li><li>
Plan and present virtual Analytics Webinars</li><li>
Write and execute functional and regression tests and required release documentation</li><li>
Track defects and coordinate defect/issue resolution</li><li>
Ensure QA defined policies and procedures are followed on an ongoing basis</li><li>
Retain and demonstrate application knowledge in assigned product area</li><li>
Other duties as assigned</li></ul><p>
JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:
</p><ul><li>Knowledge:</li></ul><p><br>
</p><ul><li>K-12 education knowledge preferred</li><li>
Knowledge of student information systems, electronic gradebooks, instructional management systems, assessment systems a plus</li><li>
Strong technical background and experience with Google, Office Suite, Camtasia and video editing skills are a plus</li><li>
Synergy Instructional Application knowledge preferred</li><li>Skills:
</li></ul><ul><li>Excellent listening, communication, phone, &amp; email skills</li><li>
Excellent verbal and written communication skills required</li><li>
Must possess a positive attitude, patience, focus &amp; conflict-resolution skills.</li><li>
Must be people oriented and possess organizational and problem solving skills.</li><li>
Must be flexible and able to perform a variety of duties and multi-task.</li><li>
Must have strong attention to detail, analytical and time management skills.</li><li>Ability:
</li></ul><ul><li>To work as part of a team effectively</li><li>
Ability to effectively communicate technical concepts to non-technical trainees</li></ul><p>
EDUCATION AND/OR EXPERIENCE:</p><ul><li>
Bachelor&rsquo;s degree or one to two years related experience and/or training; equivalent combination of education</li></ul><p>
and experience</p><p></p><p><br>
CERTIFICATES, LICENSES, REGISTRATIONS:</p><ul><li>
None</li></ul><p>
BENEFITS:</p><p>
In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):</p><p>
Medical Insurance w/Prescription Drug Coverage</p><p>
Dental Insurance Vision Insurance</p><p>
Generous Paid Time Off &amp; Holidays</p><p>
Long Term Disability Insurance Life &amp; Accidental Death &amp; Dismemberment</p><p>
Paid Maternity &amp; Paternity Leave</p><p>
Bereavement Leave</p><p>
Professional Development Opportunities</p><p>
Onsite Flu Shots for Staff &amp; Immediate Family</p><p>
Stocked Kitchen w/Healthy Snacks &amp; Drinks</p><p>
TRP Carpool Program</p><p>
Employee Assistance Program</p><p>
Opportunities for Community Involvement</p><p>
Employer and Employee Contributed Health FSA</p><p>
Employee Contributed Dependent Care FSA</p><p>
401K Plan w/Company Matching &amp; Immediate Vesting</p><p>
Short Term Disability Insurance</p><p>
Health &amp; Wellness Program</p><p>
Company Sponsored Fitness Challenge</p><p>
Pet Insurance</p><p>
Free Parking</p><p>
TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:</p><p>
Work may require sitting for long periods of time; also stopping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel in the performance of duties may be required.</p><p>
Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div>

Analytics Application Support Specialist

Zebra Technologies

<div><p><b>Remote Work: Yes</b></p><div><b><br>
Overview:</b></div><div>
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer&rsquo;s and partner&rsquo;s needs and solve their challenges.</div><div><br>
</div><div>
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.</div><div><br>
</div><div>
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about &ndash; locally and globally.</div><div></div><div><br>
Come make an impact every day at Zebra.</div><div></div><div><p><br>
Zebra Technologies is a global leader in enterprise asset intelligence, providing innovative solutions that empower businesses to achieve a performance edge. For over 50 years, we have been at the forefront of developing cutting-edge technology, including mobile computing, barcode scanning, RFID, and printing solutions. At Zebra, we are not just about transforming businesses; we are also changing the way the world experiences sports. As the Official Real-Time Location Solutions Provider for the National Football League (NFL), we are the driving force behind the league's &quot;Next Gen Stats&quot; program. This groundbreaking partnership, which began in 2015, has redefined how fans, broadcasters, coaches, and players interact with and understand the game of football.</p><p></p><p><br>
Zebra is in search of qualified, part-time employees to assist in the day-to-day operational support of its football clients and this is a great opportunity for those seeking first-hand and introductory experience in sports while pursuing an education.</p><p></p><p><br>
Work up to 15 hours a week.</p><b><br>
Responsibilities:</b><p><br>
As a member of Zebra&rsquo;s Practice Support Team, the Specialist will work closely with the Sports Client Services and Operations team to provide remote technical support for Zebra&rsquo;s player tracking system for practices. The primary responsibilities include:</p><ul><li>Participate in practice and venue system monitoring, problem resolution, and practice support.</li><li>Perform data analysis tasks using Zebra internal tools to execute live and post data audits.</li><li>Monitor internal Zebra platform for 100% up-time for use by client teams.</li><li>Cross-functionally interact with Zebra engineering to troubleshoot real-time system, performance, and data issues till resolution.</li><li>Client-facing and support with member football clubs for data and system issues till completion.</li><li>Support practice projects and workflows from start to finish.</li><li>Opportunities for data analysis and research or other opportunities to support Zebra Sports Operations (if interested).</li></ul><b><br>
Qualifications:</b><p><br>
Minimum:</p><ul><li>
Possess or currently working on bachelor&rsquo;s degree</li><li>
1+ years of experience working in a sports environment or working toward a degree in sports management or sports analytics - with strong interest or experience in football</li><li>
Ability to maintain professionalism in high intensity and real-time environments.</li><li>
Proficient computer system and application skills</li><li>
Flexible schedule needed, able to work weekend hours and holidays as required</li><li>
Must be able to work up to 15 hours per week</li></ul><p>
Preferred:</p><ul><li>
Excellent verbal, organizational, and written communication skills</li><li>
Problem analysis and resolution skills</li></ul><p>
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.</p><p></p><p><br>
Know Your Rights:</p><p>
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf</p><p><br>
</p><p>Conozca sus Derechos:</p><p>
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf</p><p><br>
</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p><p></p><p><br>
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.</p><br>
<br>
<p>Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive &ndash; including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.</p><p></p><p><b><br>
Salary: </b>USD 16.50 - USD 17.00 Hourly</p><p><br>
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.<br>
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.</p><div><br>
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.<div></div><div><br>
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our <b>Zebra Privacy Policy</b>.</div></div></div></div>

Part Time Client Support Specialist - NFL (Seasonal), I

Wall Soft Technology

<p><b>Summary:</b></p><p>We are looking for a <b>smart, proactive, and fast-responding Software Client Support professional</b> who can independently handle client issues, troubleshoot technical problems (SQL, IIS, .NET, reporting tools), and effectively coordinate with clients, developers, and project managers to ensure quick resolution.</p><p><b>Responsibilities:</b></p><ul><li>Strong command of SQL.</li><li>Full working knowledge of IIS.</li><li>Can handle software release updates.</li><li>Excellent written &amp; spoken English for emails, chats, and meetings.</li><li>Office location: Karachi near Shaheen Complex.</li><li>Quick learner with strong problem-solving skills.</li><li>Act as a bridge between client, developer, and PM from issue to resolution.</li><li>Strong understanding of Windows Services &amp; .NET errors.</li><li>Strong experience in Crystal Reports &amp; Microsoft Report Builder with formulas.</li><li>Must respond fast and independently to client issues.</li><li>Comfortable working with AI tools.</li></ul><p><b>Qualifications:</b></p><ul><li><b>BCS (Bachelor of Computer Science) or equivalent</b> degree in Computer Science, Software Engineering, or Information Technology.</li><li><b>1&ndash;3+ years of experience</b> in Software Client Support, Application Support, or Technical Support roles.</li><li>Strong hands-on experience with <b>SQL and database troubleshooting</b>.</li><li>Experience with <b>database scripting languages such as T-SQL or PL/SQL</b>.</li><li>Knowledge of <b>.NET based applications and understanding of .NET errors</b>.</li><li>Experience working with <b>IIS configuration, deployment, and application hosting</b>.</li><li>Experience handling <b>software releases, deployments, and system updates</b>.</li><li>Practical experience with Crystal Reports; familiarity with Microsoft Report Builder (optional).</li><li>Familiarity with cloud database platforms such as AWS RDS or Azure SQL Database (optional).</li><li>Excellent communication skills in <b>English (written and spoken)</b> for emails, chats, and meetings with clients.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Ability to <b>independently handle client issues and provide technical solutions</b>.</li><li>Strong <b>problem-solving and analytical skills</b>.</li><li>Experience troubleshooting <b>Windows Services, application logs, and production issues</b>.</li><li>Ability to act as a <b>bridge between clients, developers, and project managers</b> to resolve issues efficiently.</li><li>Experience with <b>database performance troubleshooting and query optimization</b>.</li><li>Familiarity with <b>AI productivity tools</b> to improve troubleshooting and workflow efficiency.</li><li>Ability to <b>manage multiple client tickets and prioritize tasks effectively</b>.</li><li>Experience working with <b>enterprise software systems such as HRMS or ERP</b>.</li></ul><p><b>Why Join WallSoft? :</b></p><ul><li>Opportunity to work in a <b>dynamic and growing software company</b>.</li><li>Exposure to <b>enterprise-level applications, databases, and deployments</b>.</li><li>Collaborative environment working with <b>clients, developers, and project managers</b>.</li><li>Opportunity to <b>enhance technical skills in databases, reporting tools, and cloud technologies</b>.</li><li>Work on <b>real-world client problems that strengthen troubleshooting and analytical skills</b>.</li><li>Professional working environment in <b>Karachi (near Shaheen Complex)</b>.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs75,000.00 per month</p><p>Work Location: In person</p>

Software Client Support person

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>IT Application Support Specialist</b></h4></div><div>
Posted On: Monday, March 9th, 2026</div></div></div><div><div>
Description</div><div><p><b>
Job Purpose:</b></p><p>
Responsible for providing day-to-day support for hospital applications, ensuring proper functionality, resolving user incidents, and supporting system upgrades. The role ensures operational continuity of clinical and administrative applications, contributing to efficient hospital workflows and compliance with Saudi healthcare regulations and accreditation standards.</p><p></p><ul><li><br>
 Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li> Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li> Ensure day-to-day activities are properly performed in line with policies and procedures</li><li> Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner</li><li> Align IT DevOps strategies with MOH eHealth initiatives, Vision 2030 digital healthcare goals, and CBAHI/JCI accreditation requirements.</li><li> Ensure operational excellence in IT systems to enhance hospital performance, patient safety, and service availability.</li><li> Implement IT quality assurance frameworks, policies, and procedures across all IT services.</li><li> Provide first- and second-line support for hospital applications such as EMR, HIS, LIS, RIS, ERP, and patient portals.</li><li> Troubleshoot and resolve routine application incidents in coordination with IT support teams.</li><li> Log, monitor, and update service requests and incidents using an ITSM (IT Service Management) tool.</li><li> Assist hospital staff (clinical and administrative) in system usage and application-related queries.</li><li> Participate in user training sessions and provide hands-on support during go-live periods and new releases.</li><li> Create and maintain basic user guides and support documentation.</li><li> Monitor system status and escalate unresolved complex issues to senior specialists or external vendors.</li><li> Conduct initial diagnostics and document detailed issue descriptions for escalation purposes.</li><li> Assist in regular health checks and testing of hospital applications after upgrades or patches.</li><li> Participate in user acceptance testing (UAT) during software updates or new module deployments.</li><li> Report bugs and anomalies encountered during testing to senior staff or developers.</li><li> Help validate system changes in testing and production environments.</li><li> Maintain accurate documentation of resolved issues, troubleshooting procedures, and user feedback.</li><li> Assist in generating basic reports related to application performance and support KPIs.</li></ul></div></div><p></p><div><div><br>
Requirements</div><div><p>
2&ndash;4 years of experience in IT applications support, preferably within a hospital or healthcare setting.</p><p>
Basic understanding of hospital operations, clinical workflows, and healthcare information systems (HIS, EMR, ERP).</p><p>
Familiarity with MOH, CBAHI, and JCI standards applicable to IT services.</p>
Exposure to IT Service Management systems is preferred.<p>
Bachelor&rsquo;s degree in Computer Science, Information Technology.</p></div></div><div><p>
Languages</p></div></div><p></p>

IT Application Support Specialist

Eventus WholeHealth

<div><div><b>Clinician Support Specialist</b></div><br>
<div></div>
<div></div>
<div><b>Position Summary:</b></div>
<div>Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.</div>
<div></div>
<div>The Clinician Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Clinician Support Specialist is required to work in the field with the assigned provider as directed by Lead Clinician Support Specialist or MA Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.</div>
<div></div>
<div><div>Hours: Mon-Fri - 8-hour dayshift</div>
<div>Fuel Card to assist with commutes</div>
<div></div>
</div><div><b>Provider Support</b></div>
<ul><li>Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day</li>
<li>Ensure that each patient is seen as medically necessary per clinical protocol.</li>
<li>Serve as a &ldquo;buffer&rdquo; between provider and families/staff to facilitate proper patient management.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.</li>
<li>Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges</li>
<li>Prepare clinical documentation for assigned providers each day</li>
<li>Complete basic opening of encounter note as per discipline protocol</li>
<li>Perform medication reconciliation on all scheduled patients each encounter</li>
<li>Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider</li>
<li>Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines</li>
<li>Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day</li>
<li>Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits</li>
</ul>
<div></div><div><b>Facility Support</b></div>
<ul><li>When scheduling is an expectation for your role:
<ul><li>Share patient schedules with key facility staff as needed.</li>
</ul></li><li>Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)</li>
<li>Assist with triage documentation as needed.</li>
<li>Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
</li><li>Assist with consents for any services needed.</li>
<li>Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.</li>
<li>Assist with discharge planning of clinical services as needed.</li>
<li>Ensuring check in and out each day with facility staff regarding patients seen, status, etc.</li>
</ul>
<div></div><div><b>Patient Support</b></div>
<ul><li>Maintain patient confidentiality at all times.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>Check all forms of communication several times daily to ensure patient needs are met.</li>
<li>Inform patient and family of recent visits, new orders and defer to provider when needed</li>
<li>Communicate transitions of care to CCM team to enhance patient care and education.</li>
</ul><div>Additional Duties and Responsibilities</div>
<div><ul><li>Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.</li>
<li>Clinician Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.</li>
<li>When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.</li>
<li>Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.</li>
</ul>
</div><div></div><div><b>Qualifications/Education:</b></div>
<div>High School Diploma or equivalency</div>
<div>Must have a valid driver's license and reliable transportation</div>
<div>Expected to travel up to 1 hour from home address</div>
<div>Certified Clinician Support Specialist degree a plus</div>
<div>Typing speed of 45wpm or greater</div>
<div>Medical Scribing experience preferred</div><br>
<div></div>
<div></div>
<div><b>WHAT WE OFFER</b></div>
<div>Our full-time positions offer provide:</div>
<div>A chance to be part of a growing and emerging culture</div>
<div>Fuel card to assist with commutes</div>
<div>Paid time off benefits</div>
<div>Holidays</div>
<div>Health benefits (medical, dental vision)</div>
<div>Short &amp; Long-term disability options</div>
<div>Employer Contribution to 401k Retirement</div>
<div><br>
About Eventus WholeHealth:<br>
Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.</div></div>

Clinician Support Specialist

<div><div><b>Clinician Support Specialist</b></div><br>
<div></div>
<div></div>
<div><b>Position Summary:</b></div>
<div>Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.</div>
<div></div>
<div>The Clinician Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Clinician Support Specialist is required to work in the field with the assigned provider as directed by Lead Clinician Support Specialist or MA Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.</div>
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<div><div>Hours: Mon-Fri - 8-hour dayshift</div>
<div>Fuel Card to assist with commutes</div>
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<div></div><div><b>Provider Support</b></div>
<ul><li>Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day</li>
<li>Ensure that each patient is seen as medically necessary per clinical protocol.</li>
<li>Serve as a &ldquo;buffer&rdquo; between provider and families/staff to facilitate proper patient management.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.</li>
<li>Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges</li>
<li>Prepare clinical documentation for assigned providers each day</li>
<li>Complete basic opening of encounter note as per discipline protocol</li>
<li>Perform medication reconciliation on all scheduled patients each encounter</li>
<li>Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider</li>
<li>Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines</li>
<li>Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day</li>
<li>Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits</li>
</ul>
<div></div><div><b>Facility Support</b></div>
<ul><li>When scheduling is an expectation for your role:
<ul><li>Share patient schedules with key facility staff as needed.</li>
</ul></li><li>Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)</li>
<li>Assist with triage documentation as needed.</li>
<li>Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
</li><li>Assist with consents for any services needed.</li>
<li>Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.</li>
<li>Assist with discharge planning of clinical services as needed.</li>
<li>Ensuring check in and out each day with facility staff regarding patients seen, status, etc.</li>
</ul>
<div></div><div><b>Patient Support</b></div>
<ul><li>Maintain patient confidentiality at all times.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>Check all forms of communication several times daily to ensure patient needs are met.</li>
<li>Inform patient and family of recent visits, new orders and defer to provider when needed</li>
<li>Communicate transitions of care to CCM team to enhance patient care and education.</li>
</ul><div>Additional Duties and Responsibilities</div>
<div><ul><li>Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.</li>
<li>Clinician Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.</li>
<li>When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.</li>
<li>Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.</li>
</ul>
</div><div></div><div><b>Qualifications/Education:</b></div>
<div>High School Diploma or equivalency</div>
<div>Must have a valid driver's license and reliable transportation</div>
<div>Expected to travel up to 1 hour from home address</div>
<div>Certified Clinician Support Specialist degree a plus</div>
<div>Typing speed of 45wpm or greater</div>
<div>Medical Scribing experience preferred</div><br>
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<div><b>WHAT WE OFFER</b></div>
<div>Our full-time positions offer provide:</div>
<div>A chance to be part of a growing and emerging culture</div>
<div>Fuel card to assist with commutes</div>
<div>Paid time off benefits</div>
<div>Holidays</div>
<div>Health benefits (medical, dental vision)</div>
<div>Short &amp; Long-term disability options</div>
<div>Employer Contribution to 401k Retirement</div>
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About Eventus WholeHealth:<br>
Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.</div></div>

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