client application support specialist

Intercontinental Exchange

<div>Overview:

Job Purpose
The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers&rsquo; questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. 
Responsibilities<ul><li>
Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions.</li><li>
Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month&rsquo;s tenure in the role while maintaining a satisfactory level of customer satisfaction.</li><li>
Support and drive service level attainment to departmental standards.</li><li>
Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards.</li><li>
Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure.</li><li>
Understand and follow company and departmental guidelines and policies for customer interaction/customer service.</li><li>
Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.</li><li>
Manage customer interactions as set forth by department policy and procedure.</li><li>
Adhere to schedule as set forth by management.</li><li>
Manage case backlog to departmental standards.</li><li>
Thoroughly and accurately document details of all customer interactions in appropriate case management system.</li></ul> 
Knowledge and Experience<ul><li>
2 years equivalent customer service or technical support experience.
</li><li>Possesses and ability to manage own time to department and team standards and expectations.</li><li>
Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action.</li><li>
An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution.</li><li>
Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy.</li><li>
Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence.</li><li>
Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer.</li><li>
Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs.</li><li>
Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge.</li><li>
Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures.</li></ul> 
Preferred Knowledge and Experience<ul><li>
Plan and self-manage work efforts to goals and department/team objectives.</li><li>
Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based.</li><li>
Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals.</li><li>
Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient.</li><li>
Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution.</li><li>
Critical thinking; Problem solving.</li></ul>
#LI-SF1
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Client Support Specialist - Simplifile

AC Disaster Consulting

<div>Introduction:
We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.
Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.
The position will be guided by ACDC&rsquo;s Corporate Values Platform in all activities.
Position Summary:<ul><li>
Job Title: AI Solutions Support Specialist</li></ul><ul><li>
Full Time or Part Time: Full -Time (30+ hours per week)</li><li>
Exempt/Non-Exempt: Non-exempt</li><li>
Temporary/Seasonal/Regular: Temporary</li><li>
Hourly/Salary: $22.00/hr</li><li>
Travel/Location: Remote</li></ul>
Mission of Role/Position Summary:
The AI Solutions Support Specialist supports the Data, Technology &amp; Innovation (DTI) team in the development and application of AI-driven tools and process improvements. This role focuses on assisting with the analysis, prototyping, and support of AI-enabled solutions that enhance internal operations and project-based workflows.
The position emphasizes practical application of AI technologies, such as automation, data analysis, and natural language processing, within defined business use cases. The specialist will work under the direction of the DTI team to support ongoing initiatives, contribute to solution development, and help ensure outputs are accurate, usable, and aligned with organizational needs.
This role is designed as a junior/entry-level technical support position within AI initiatives and does not involve independent ownership or deployment of production AI systems.
Tasks, Duties, and Responsibilities:
Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:<ul><li>
Support the DTI team in identifying opportunities to apply AI-driven solutions to improve business processes and workflow efficiency.</li><li>
Assist in the design, prototyping, and support of AI tools and applications for internal and client-facing use cases.</li><li>
Analyze existing workflows and operational processes to identify opportunities for automation and optimization.</li><li>
Support data analysis efforts involving structured and unstructured data to generate insights and inform decision-making.</li><li>
Assist in validating AI-generated outputs for accuracy, consistency, and usability.</li><li>
Troubleshoot operational and technical issues related to AI-supported tools and workflows under team guidance.</li><li>
Document processes, methodologies, assumptions, and findings to support transparency, repeatability, and continuous improvement.</li><li>
Participate in cross-functional meetings to support collaboration and understand business needs.</li><li>
Conduct research on emerging AI tools, frameworks, and best practices relevant to organizational objectives.</li><li>
Maintain accurate records of work, documentation, and progress across assigned tasks and projects.</li><li>
Perform other duties as assigned.</li></ul>
Knowledge, Skills, and Abilities:
Technical Knowledge:<ul><li>
Foundational understanding of AI concepts, including machine learning, natural language processing, and automation
</li><li>Familiarity with data analysis concepts and tools
</li><li>Awareness of AI-assisted workflows and practical business applications
</li></ul>Programming and Tools:<ul><li>
Basic experience with one or more of the following: Python, SQL, JavaScript/TypeScript, or R
</li><li>Familiarity with data manipulation, scripting, or prototyping environments
</li><li>Exposure to Microsoft 365 tools; familiarity with Power Platform or similar tools is a plus
</li></ul>AI Application &amp; Governance:<ul><li>
Understanding of prompt engineering fundamentals and AI-assisted workflows
</li><li>Awareness of responsible AI practices, including data privacy, confidentiality, and output validation
</li><li>Ability to work within established governance and security guidelines
</li></ul>Analytical Skills:<ul><li>
Strong problem-solving and critical thinking skills
</li><li>Ability to analyze workflows and identify efficiency improvements
</li></ul>Communication and Collaboration:<ul><li>
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
</li><li>Strong written documentation skills
</li><li>Ability to work collaboratively in cross-functional environments
</li></ul>Organization and Execution:<ul><li>
Ability to manage time effectively and handle multiple tasks or projects
</li><li>Strong attention to detail and accuracy in documentation and deliverables
</li><li>Ability to follow direction and work independently within defined scope
</li></ul>Professionalism:<ul><li>
Demonstrates discretion when handling sensitive or confidential information
</li><li>Adaptable to changing priorities and evolving business needs
</li></ul>Expected Hours of Work:
Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.
Travel Requirements:<ul><li>
Must be willing to travel and deploy to client sites for extended periods of time.</li></ul>
Physical Demands:<ul><li>
Mobility required on-site with clients.</li><li>
Sitting or standing for hours at a time.</li><li>
Ability to work at a computer for extended periods of time if needed.</li><li>
Ability to lift up to 15 lbs. repetitively throughout the day and as needed.</li></ul>
Working Environment:<ul><li>
All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.</li><li>
If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.</li></ul> 

Requirements 
Experience/Education Required:<ul><li>
Bachelor&rsquo;s degree (in progress or completed) in Computer Science, Data Science, Artificial Intelligence, Information Systems, Business Analytics, or a closely related field.</li></ul><ul><li>
1+ year experience with foundations of AI concepts such as machine learning, natural language processing, and automation
</li><li>1+ year experience with data analysis tools or platforms
</li><li>1+ year experience or coursework involving programming (e.g., Python, SQL, R, or similar)</li><li>
Demonstrated proficiency in MS365.</li></ul>
Preferred Experience:<ul><li>
Reside within reasonable local daily commuting distance to Denver, CO. While this position is remote, some onsite work is required.</li><li>
Educational GPA of 3.0 or higher from an accredited higher education program.</li><li>
1+ year experience with hands-on work with AI tools, labs, simulations, or applied coursework
</li><li>1+ year exposure to workflow automation, data analysis, or business process improvement
</li><li>1+ year experience working in team-based or cross-functional environments
</li><li>1+ year exposure to project coordination, documentation, or administrative support roles
</li><li>Any experience participating in technical competitions or practical challenges (e.g., CCDC, NCL, hackathons)</li></ul>
Additional Qualifications:<ul><li>
Must be 18 years of age or older.</li><li>
Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.</li><li>
Must pass company and any applicable client background check and reference check upon offer of employment.</li></ul> 

Benefits 
Temporary positions are not benefits eligible except where required by law.
EEO Statement
AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.
Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at hr@acdisaster.com.
We use E-Verify for all candidates who are offered and accept a position with us. Please visit this link to the E-Verify Website and this link to view the E-Verify rights poster to understand your rights in this process.</div>

AI Solutions Support Specialist

State of Florida

<div>
 Requisition No: 872910
 
 
 Agency: Department of Education
 
 
 Working Title: CLIENT INTAKE AND SUPPORT SPECIALIST - 48007197 (BLIND SERVICES)
 
 
 Pay Plan: Career Service
 
 
 Position Number: 48007197
 
 
 Salary: $38,492.00 to $42,341.20 Annually
 
 
 Posting Closing Date: 04/30/2026
 
 
 
 Total Compensation Estimator
 
 
 Tool
 
 
 
 
 Florida Department of Education
 
 
 
 
 Division of Blind Services
 
 
 
 
 Bureau of Client Services and Program Support
 
 
 
 
 Location: District 5 Satellite Office/Cocoa Beach (Brevard County)
 
 
 
 
 Client Intake and Support Specialist for the Blind
 
 
 
 
 Position Title: Rehabilitation Technician &ndash; Blind (Career Service)
 
 
 
 
 Salary Range: $38,492.00 to $42,341.20 Annually
 
 
 
 
 CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY
 
 
 
 
 This advertisement may be used to fill multiple vacancies up to six months.
 
 
 
 <ul>
 <li>
 THIS IS AN ANTICIPATED VACANCY*
 
 
 </li>
 </ul>
 
 Application Information &amp; Hiring Requirements
 
 
 
 
 Application Information:
 
 
 
 <ul>
 <li>
 Your Candidate Profile (application) must be complete in its entirety.
 </li>
 <li>
 Work History (in easy to review chronological order) Consists of:
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Any position held by a State of Florida Agency
 </li>
 <li>
 Any position held by a Florida University
 </li>
 <li>
 All periods of employment from high school graduation
 </li>
 <li>
 All periods of current or prior unemployment
 </li>
 <li>
 Gaps 3 months or more must be accounted for*
 </li>
 <li>
 Any Education
 </li>
 <li>
 Any Volunteer Experience
 </li>
 <li>
 Your resume and application must match
 </li>
 </ul>
 <li>
 *Gaps 3 months or more must be addressed &ndash; you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
 </li>
 <li>
 It is unacceptable to use the statement &ldquo;See Resume&rdquo; in place of entering work history. Your candidate profile will be converted to your official application.
 </li>
 <li>
 Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
 </li>
 <li>
 Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
 
 </li>
 </ul>
 
 Hiring Information And Requirements
 
 
 
 <ul>
 <li>
 The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
 </li>
 <li>
 If claiming Veteran&rsquo;s Preference , the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
 </li>
 <li>
 If claiming Right to First Interview , the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.
 
 
 </li>
 </ul>
 
 If you are missing any of the items above, your packet may be held up at the final review step.
 
 
 
 
 NOTE:
 
 Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
 
 
 
 Office Contact
 
 
 
 Audrey Turner, District Administrator
 
 
 Phone: 386-254-3804
 
 
 
 Job Description
 
 
 
 This position serves as a Rehabilitation Technician/Client Intake and Support Specialist for the Blind/Visually Impaired in the Division of Blind Services District 5 Satellite Office, located in Cocoa Beach, Florida. This position is responsible for providing intake services and case management for blind and visually impaired consumers of the Division of Blind Services. Intake services include gathering eye medical data for the purpose of eligibility determination by the Human Services Program Consultant (Employment Program Counselor).
 
 
 
 Duties &amp; Responsibilities
 
 
 
 (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)
 
 
 The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:
 
 
 <ul>
 <li>
 Conducts client intake.
 </li>
 <li>
 Assesses client&rsquo;s resources.
 </li>
 <li>
 Performs follow-up and maintains client contact through telephone calls and emails.
 </li>
 <li>
 Interviews, counsels, and evaluates clients to determine individual therapeutic activity needs.
 </li>
 <li>
 Consults with other professionals and team members concerning recommended programs.
 </li>
 <li>
 Prepares reports on clients&rsquo; progress and their reactions to various activities.
 </li>
 <li>
 Evaluates rehabilitation therapy programs and makes recommendations for adjustments and revisions.
 </li>
 <li>
 Conducts in-depth interviews with a diverse group of blind and visually impaired clients to assist in the determination of their eligibility for rehabilitation services and the feasibility for achieving a vocational independent living or educational goal.
 </li>
 <li>
 Determines existing problems and evaluates individual needs for achieving independence in daily living, in acquiring communication skills and/or obtaining suitable employment.
 </li>
 <li>
 Develops community contacts for similar benefits and socialization.
 </li>
 <li>
 Assists in the implementation of policies, standards, rules, regulations, and guidelines for program planning.
 </li>
 <li>
 Reviews applicant records to ensure that all necessary documentation is current and consistent with program guidelines.
 </li>
 <li>
 Composes and drafts letters and other correspondence.
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Knowledge of medical and psychological aspects of rehabilitation.
 </li>
 <li>
 Knowledge of community resources.
 </li>
 <li>
 Knowledge of employment program process.
 </li>
 <li>
 Knowledge of employment program policies and procedures.
 </li>
 <li>
 Knowledge of office procedures.
 </li>
 <li>
 Knowledge of the medical aspects of rehabilitation.
 </li>
 <li>
 Knowledge of employment program purchasing and accounting procedures.
 </li>
 <li>
 Knowledge of basic data operations and terminology.
 </li>
 <li>
 Skill in operation of general office equipment.
 </li>
 <li>
 Ability to operate a computer terminal.
 </li>
 <li>
 Ability to make decisions and to work independently.
 </li>
 <li>
 Ability to establish and maintain effective working relationships with others.
 </li>
 <li>
 Ability to maintain records.
 </li>
 <li>
 Ability to compose correspondence without specific instructions.
 </li>
 <li>
 Ability to communicate effectively.
 </li>
 <li>
 Ability to plan, organize and coordinate work.
 
 
 </li>
 </ul>
 
 Who We&rsquo;re Looking For
 
 
 
 The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.
 
 Attendance is an essential function.
 
 
 
 
 Other Miscellaneous Duties
 
 
 
 <ul>
 <li>
 Performs other duties as requested.
 </li>
 <li>
 Some travel is required.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree from an accredited college or university in a field of study reasonably related to vocational rehabilitation, to indicate a level of competency and skill demonstrating basic preparation in a field of study such as vocational rehabilitation; or
 </li>
 <li>
 Four years of professional and relevant experience in a public vocational rehabilitation program. Preference will be given to those with a bachelor&rsquo;s degree.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Preference will be given to candidates with:
 
 
 <ul>
 <li>
 A bachelor&rsquo;s or master&rsquo;s degree from an accredited college or university.
 </li>
 <li>
 Three (3) to five (5) years&rsquo; experience in a public vocational rehabilitation program.
 </li>
 <li>
 An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities.
 </li>
 <li>
 Knowledge of the Workforce Innovation and Opportunity Act (WIOA).
 
 
 </li>
 </ul>
 
 Division Of Blind Services Mission Statement
 
 
 
 The Division of Blind Services ensure blind and visually impaired Floridians have the tools, support and opportunities to achieve success. In partnership with others, we create a barrier-free environment in the lives of Floridians with visual disabilities. The Florida Division of Blind Services helps blind and visually impaired individuals achieve their goals and live their lives with as much independence and self-direction as possible. The Division serves thousands of Floridians through its plethora of programs and services. District and Satellite Offices located throughout the state, as well as the Career, Technology and Training Center for the Blind &amp; Visually Impaired (CTTC), and the Braille and Talking Books Library. The Division of Blind Servies has become a national model in education, employment and other services that foster independence for blind and visually impaired Floridians.
 
 
 FLDOE: Division of Blind Services
 
 
 
 Working for the State of Florida has Benefits!
 
 
 
 <ul>
 <li>
 State Group Insurance Coverage options+ (health, life, dental, vision, and other supplemental options)
 </li>
 <li>
 Nine paid holidays and a Personal Holiday each year.
 </li>
 <li>
 Student Loan Forgiveness Program (Eligibility required).
 </li>
 <li>
 Tuition Fee Waivers (Accepted by major Florida colleges/universities).
 </li>
 <li>
 Maternity and Parental Leave Benefits.
 </li>
 <li>
 Retirement plan options, including employer contributions ( www.myfrs.com ).
 </li>
 <li>
 Annual and Sick Leave Benefits.
 </li>
 <li>
 Flexible Spending Accounts.
 </li>
 <li>
 Ongoing comprehensive training provided.
 </li>
 <li>
 Highly skilled, professional environment.
 
 
 </li>
 </ul>
 For a more complete list of benefits, visit
 
 www.mybenefits.myflorida.com .
 
 
 
 <ul>
 <li>
 We care about the success of our employees.
 </li>
 <li>
 We care about the success of our clients.
 </li>
 <li>
 We are always improving our technology, our tools, our customers' experiences and ourselves.
 </li>
 <li>
 We offer rewarding experiences for reliable, compassionate and professional employees.
 
 
 </li>
 </ul>
 
 LEAVE INFORMATION: (CS)
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
 </li>
 <li>
 Sick Leave - Career Service employees earn 8.667 hours of sick leave credits per month.
 
 </li>
 </ul>
 </ul>
 
 Background Screening Requirement
 
 
 
 It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct the required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.
 
 
 
 Selective Service System (sss) And Requirement
 
 
 
 Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
 
 Verification of Selective Service registration will be conducted prior to hire.
 
 For more information, please visit the Selective Service website .
 
 
 
 If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
 
 
 
 Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
 
 
 The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
 
 
 
 VETERANS&rsquo; PREFERENCE.
 
 Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans&rsquo; Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans&rsquo; Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans&rsquo; Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
</div>

CLIENT INTAKE AND SUPPORT SPECIALIST - 48007197 (BLIND SERVICES)

InterSystems Corporation

<div>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
Qualifications:
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
Education and Training:
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul> 


<div>About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

RCM Application Support Specialist

Served With Honor LLC

<div>Location: Remote - US
Position Summary:
The Client Service Support Specialist is responsible for delivering personalized, accurate, and compassionate assistance to clients, their family members, and their caregivers as they navigate complex issues related to support services. The Client Service Support Specialist&rsquo;s goal is to ensure our clients feel heard, valued, and supported, and they will accomplish that goal by responding to inquiries with a balance of efficiency and empathy, ensuring every interaction is meaningful and every concern is met with urgency and understanding.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
<ul><li>Serve as the first point of contact for clients seeking support services, appeals, grievance, social service needs, billing issues, and insurance coverage.
</li><li>Listen actively to client concerns, respond with empathy, and deliver accurate, timely solutions across communication channels (phone, chat, email).
</li><li>Support clients navigating complex issues including appeals and grievance submissions and status updates.
</li><li>Billing discrepancies and insurance coverage clarifications.
</li><li>Community-based SDOH-related referrals.
</li><li>Escalations and compliance-sensitive concerns.
</li><li>Provide warm handoffs to internal specialists or external partners when additional expertise or intervention is needed.
</li><li>Document all interactions clearly and accurately in the CRM system to ensure continuity of care and compliance with policies.
</li><li>Recognize urgent or high-risk issues and escalate appropriately using established protocols.
</li><li>Maintain up-to-date knowledge of service offerings and regulations.
</li><li>Collaborate cross-functionally with internal departments.
</li><li>Participate in quality improvement efforts, team meetings, and feedback sessions to ensure excellent client experience.</li></ul>
Knowledge, Skills, and Abilities:<ul><li>Bachelor&rsquo;s degree required</li><li>A minimum of 3 years of customer experience in a healthcare contact center setting</li><li>Experience in a virtual contact center with digital navigation preferred</li><li>Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences</li><li>Exceptional verbal and written communication skills, able to simplify complex information with compassion and clarity</li><li>Familiarity with billing processes, insurance plans, appeals, and grievance resolution</li><li>Understanding of Social Determinants of Health (SDOH) and ability to guide clients toward
</li></ul>appropriate resources<ul><li>Ability to remain calm and professional under pressure, especially when handling escalations</li><li>Demonstrated problem-solving skills and resourcefulness in navigating client needs</li><li>Experience working with HIPAA-regulated data and maintaining client confidentiality</li><li>Comfortable using CRM systems, ticketing platforms and digital communication tools</li><li>Strong organizational skills with attention to detail and follow-through</li><li>Ability to learn new processes and adapt to changes</li><li>Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment</li><li>Use initiative to identify problems and provide solutions</li><li>Exceptional problem-solving and time management skills</li></ul>
Served with Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.<div></div> 
Compensation Range: $40K - $50K</div>

Client Service Support Specialist

Al Adyat consultancy

We are looking for a detail-oriented Application Support Specialist to maintain, troubleshoot, and improve business applications. The ideal candidate will ensure system availability, resolve user issues, and support application performance to meet business needs.Key Responsibilities:<ul><li>Provide technical support for business applications and systems.</li><li>Monitor application performance and ensure high availability.</li><li>Troubleshoot and resolve application issues in a timely manner.</li><li>Handle user requests, incidents, and service tickets.</li><li>Collaborate with development teams to resolve bugs and implement fixes.</li><li>Perform root cause analysis and document solutions.</li><li>Support application deployments, updates, and patches.</li><li>Maintain system documentation and user guides.</li><li>Ensure compliance with security policies and procedures.</li><li>Participate in on-call support when required.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>2&ndash;5 years of experience in application support or a similar role.</li><li>Strong understanding of software applications and IT systems.</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Basic knowledge of databases (SQL).</li><li>Familiarity with APIs and integrations.</li><li>Good understanding of operating systems (Windows/Linux).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and teamwork skills.</li></ul>Preferred Qualifications:<ul><li>Experience with cloud platforms (AWS, Azure).</li><li>Knowledge of ITIL processes.</li><li>Scripting knowledge (PowerShell, Python).</li><li>Experience in financial, healthcare, or government sectors is a plus.</li></ul>Soft Skills:<ul><li>Attention to detail</li><li>Ability to work under pressure</li><li>Strong time management</li><li>Customer-oriented mindset</li></ul>Pay: QAR12,000.00 - QAR14,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>application support : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>degree in Computer Science (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Application Support Specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2></div> 
<div><div> 
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist. 
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications. 
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality. 
 
Essential Duties and Responsibilities of the Position 
User Support &amp; Training 
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul> 
Incident Management &amp; Troubleshooting 
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul> 
Application Support &amp; Operations 
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul> 
Documentation &amp; Knowledge Management 
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul> 
Continuous Improvement &amp; Optimization 
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul> 
Security, Compliance &amp; Access Control 
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul> 
Team Collaboration &amp; Leadership 
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul> 
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader">Minimum and Additional Requirements</h2></div>
<div>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</div> 
<div><h2 class="jobSectionHeader">Preferred Qualifications</h2></div>
<div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus. 
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions. 
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment. 
Experience conducting functional and system testing, including documenting results and identifying system improvements. 
Demonstrated work in a technical support or help desk environment supporting diverse user groups. 
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes. 
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. 
 
Knowledge &amp; Skills required 
Demonstrated experience working with court case management systems or judicial technology applications. 
Ability to analyze, troubleshoot, and provide solutions to complex problems. 
Experience delivering in-person, virtual, and one-on-one training 
Proven ability to provide technical troubleshooting and end-user support 
Strong written and verbal communication skills 
Knowledge of functional and system testing methods and techniques. 
Demonstrated experience in a technical support environment. 
Experience using and developing SQL scripts.</div></div>
<div><h2 class="jobSectionHeader">Additional Comments</h2></div>
<div>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:<ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div>

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