client application support specialist

InterSystems

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 
 
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
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 Ready to work in the Support team.
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 Provide immediate response to customer inquiries in accordance with service standards.
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 Provide support to current installed based customers.
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 Provide the link between our customers and the InterSystems Global Support organization.
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 Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
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 Provide application support for the TrakCare Hospital Management System.
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 Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
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 Escalate Open (unresolved) problems in accordance with current policies and procedures.
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 Conduct individual and group training, product demonstrations and workshops as required.
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 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
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 Be a Subject Matter Expert (SME) for TrakCare.
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 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
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 If required, work with our partners to identify potential changes within the parameters of the product.
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 Participate in on-site support if required.
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 Participate in the on call 24-hour roster service.
 
 
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 Qualifications:
 
 
 
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 General aptitude for solving problems and using technology to improve processes.
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 Understanding and experience in product solutions support.
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 Understanding and experience with Hospital Information Systems.
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 Proven ability to think laterally and come up with innovative solutions for software product Support.
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 Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
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 An ability to handle multiple tasks simultaneously and within tight time constraints.
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 Proven ability to work through problems with different customer groups achieving positive outcomes.
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 Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
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 Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.
 
 
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 Education and Training:
 
 
 
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 BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
 
 
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 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

RCM Application Support Specialist

ClearSky Health

<div>Our hospitals provide high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve.
The Clinical Applications Support Specialist serves as the primary support resource for all clinical applications, acting as a critical bridge between clinical operations and technology. This role is responsible for implementing, supporting, and optimizing healthcare software systems&mdash;including EHR, insurance verification, provider dictation and scheduling platforms&mdash;to ensure clinicians have the tools and training they need to deliver safe, efficient and high-quality patient care. In this role, you will partner closely with clinicians, IT teams, and vendors to troubleshoot issues, improve workflows, and support system enhancements across the clinical application ecosystem. Success requires strong clinical knowledge, technical expertise, critical thinking, and the ability to communicate effectively with both frontline staff and senior leadership in a fast-paced healthcare environment. This position must integrate company values into daily practice.
Essential Functions<ul><li>
Serve as the primary support contact for all clinical applications.</li><li>
Apply strong critical-thinking and analytical skills to investigate, troubleshoot, and resolve complex application and workflow issues.</li><li>
Train and educate clinicians and staff on the effective, compliant use of clinical applications.</li><li>
Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care.</li><li>
Support provider documentation workflows, including dictation and transcription-related functions.</li><li>
Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance.</li><li>
Develop, maintain, and update application documentation, workflows, and training materials.</li><li>
Provide both technical and non-technical support to clinicians, operational staff, and senior leadership.</li><li>
Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements.</li><li>
Resolve complex issues with innovative solutions.</li><li>
Communicate issues, updates, and resolutions clearly to facility staff and senior management.</li><li>
Communicate system updates, downtime, and maintenance schedules clearly to facility staff and senior leadership.</li><li>
Investigate and escalate incidents, troubleshoot system and software issues effectively.</li><li>
Travel regularly to facilities to provide onsite support, training, and system implementations. 
Participate in a 24/7 on-call rotation to provide timely after-hours support.</li><li>
Performs other duties as assigned to support overall effectiveness of the organization.</li></ul>
Minimum Job Requirements
Minimum Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in healthcare, information technology, or a related field OR</li><li>
Minimum of three (3) years of experience in a clinical, rehabilitation, or healthcare setting.</li><li>
Information technology, troubleshooting and project management experience strongly preferred.</li></ul>
Required Licenses, Certifications, and/or Documentation<ul><li>
Must maintain acceptable driving record, current driver&rsquo;s license, and insurability.</li></ul>
Required Knowledge, Skills, and Abilities<ul><li>
Proactively learning and utilizing new technologies, concepts, and procedures as appropriate to requirements.</li><li>
Explaining/teaching, complex ideas to multiple diverse populations and skill levels, including those with limited IT and systems knowledge.</li><li>
Working with internal teams to obtain in-depth understanding of existing applications, software, systems and produce high-quality documentation.</li><li>
Managing time and priorities to meet deadlines.</li><li>
Supporting users on complex integrated systems.</li><li>
Utilizing and troubleshooting Microsoft O365 suite of applications, Windows 10, and Windows Server.</li><li>
Creating, managing, and maintaining users accounts and user attributes.</li><li>
Ability to maintain proper levels of confidentiality.</li><li>
Ability to travel as needed.</li><li>
Experience working in a team-oriented, collaborative environment.</li></ul></div>

Clinical Application Support Specialist Remote

Citi

<div>Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. 
 
Responsibilities:<ul><li>
The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.</li><li>
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.</li><li>
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.</li><li>
Start of day checks, continuous monitoring, and regional handover.</li><li>
Perform same day risk reconciliations</li><li>
Develop and maintain technical support documentation.</li><li>
Identifies ways to maximize the potential of the applications used</li><li>
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.</li><li>
Ensures that storage and archiving procedures are in place and functioning correctly</li><li>
Formulates and defines scope and objectives for complex application enhancements and problem resolution</li><li>
Reviews and develops application contingency planning to ensure availability to users.</li><li>
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
Engages in post implementation analysis to ensure successful system design and functionality.</li><li>
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.</li><li>
Ensures essential procedures are followed and helps to define operating standards and processes.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors.</li><li>
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.</li><li>
Acts as advisor or coach to new or lower level analysts.</li><li>
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
Proven experience in an Application Support role.</li><li>
Experience installing, configuring or supporting business applications.</li><li>
Experience with some programming languages and willingness/ability to learn.</li><li>
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization</li><li>
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.</li><li>
Demonstrated analytical skills</li><li>
Issue tracking and reporting using tools</li><li>
Knowledge/ experience of problem Management Tools.</li><li>
Good all-round technical skills</li><li>
Effectively share information with other support team members and with other technology teams</li><li>
Ability to plan and organize workload</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Ability to communicate appropriately to relevant stakeholder</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul>
Good hands-on experience on the following:<ul><li>
Unix , Shell/ Python scripting</li><li>
Oracle , Oracle Golden Gate and Mongo DB</li><li>
ITRS Geneos ,AppDynamics , ELK and Grafana</li><li>
KAFKA, TIBCO EMS</li><li>
Open shift Platform</li><li>
ITIL Concepts</li></ul>
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Applications Senior Support Payments Specialist

Stalwarts Servicios

Job SummaryWe are seeking a Software Implementation Specialist to manage end-to-end deployment, configuration, and support of EMR (Electronic Medical Records) / HMS (Hospital Management System) software across hospital client sites. The role requires strong SQL/database skills, hands-on implementation experience, and the ability to work closely with hospital IT staff, clinicians, and internal product teams to ensure smooth go-live and post-implementation support.Key Roles &amp; Responsibilities1. EMR / HMS Software Implementation<ul><li>Execute end-to-end implementation of EMR/HMS software at hospital sites.</li><li>Configure system modules including:</li><li>Patient Registration &amp; ADT</li><li>OPD / IPD</li><li>Billing &amp; Insurance</li><li>Pharmacy, Lab, Radiology</li><li>Reports &amp; MIS</li><li>Support on-site and remote implementations, including UAT and production go-live.</li></ul>2. Database &amp; SQL Support<ul><li>Work with MS SQL Server / MySQL / Oracle databases.</li><li>Write and execute SQL queries for:</li><li>Data validation and reconciliation</li><li>Migration verification</li><li>Report accuracy checks</li><li>Assist with database setup, backups, and basic performance troubleshooting.</li><li>Support report customization (Crystal Reports / SQL-based reports).</li></ul>3. Data Migration &amp; Validation<ul><li>Support data migration from legacy hospital systems into EMR/HMS.</li><li>Validate migrated data including:</li><li>Patient records</li><li>Billing data</li><li>Master data (doctors, services, tariffs)</li><li>Ensure data accuracy, completeness, and compliance.</li></ul>4. Testing &amp; Go-Live Support<ul><li>Conduct functional, integration, and UAT testing with hospital users.</li><li>Support go-live activities including:</li><li>Cutover planning</li><li>Issue tracking and resolution</li><li>On-site stabilization support</li><li>Perform post-go-live validation and monitoring.</li></ul>5. Client Training &amp; Support<ul><li>Train hospital staff including:</li><li>Doctors</li><li>Nurses</li><li>Front-office staff</li><li>Billing and admin teams</li><li>Provide user manuals, SOPs, and workflow documentation.</li><li>Act as the primary technical point of contact during implementation.</li></ul>6. Issue Resolution &amp; Application Support<ul><li>Troubleshoot EMR/HMS application issues.</li><li>Perform root cause analysis (RCA) for production issues.</li><li>Coordinate with development and support teams for bug fixes.</li><li>Ensure SLA adherence and timely resolution.</li></ul>7. Documentation &amp; Compliance<ul><li>Maintain implementation documents:</li><li>Configuration checklists</li><li>Issue logs</li><li>Deployment reports</li><li>Support audits, compliance, and hospital IT documentation requirements.</li><li>Ensure adherence to healthcare data security and privacy standards.</li></ul>8. Travel &amp; Field Deployment<ul><li>Travel to hospital client locations as required.</li><li>Support extended on-site implementation periods (up to 30 days).</li><li>Provide remote HQ support when not traveling.</li></ul>Required Skills &amp; QualificationsTechnical Skills<ul><li>Strong SQL skills (queries, joins, basic stored procedures).</li><li>Experience with relational databases:</li><li>MS SQL Server / MySQL / Oracle</li><li>Experience in healthcare software or enterprise application implementation.</li><li>Basic understanding of:</li><li>Networking</li><li>Application servers</li><li>Windows/Linux environments</li><li>Ideal Candidate Profile</li><li>Hands-on implementation specialist with strong SQL skills.</li><li>Comfortable traveling and working on hospital sites.</li><li>Client-oriented, proactive, and able to manage implementations independently.</li><li>Quick learner with interest in healthcare IT systems.</li></ul>Job Types: Full-time, PermanentPay: ₹500,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: Hybrid remote in Mumbai, Maharashtra

Software Implementation Specialist

Carveout Tech

JD For Safety &amp; Maintenance SpecialistLocation: Basaweshwar NagarExperience : 2 - 4.5yrsPackage: 3.5LPA - 5.3LPA Age: Below 40 yearsIndustry: Elevator / Escalator / Vertical TransportationEducation: Diploma / BE / BTech in Mechanical / Electrical EngineeringBreakdown Management: ● Attend and manage elevator breakdown calls promptly and effectively. ● Diagnose issues and ensure timely resolution with minimal downtime. ● Escalate major faults and coordinate repair strategies.Client Service Handling: ● Act as the primary point of contact for service clients. ● Maintain strong relationships with clients through timely communication and quality service. ● Handle escalations, service feedback, and ensure client satisfaction.Service Team Management: ● Supervise and manage a team of service technicians and field engineers. ● Schedule preventive maintenance visits and breakdown call assignments. ● Monitor team performance and ensure adherence to safety and quality standards. ● Conduct training and technical support for the service team.Job Types: Full-time, PermanentPay: ₹30,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Looking for Elevator / Escalator / Vertical Transportation experience background candidates.</li></ul>Interested candidates can share your resume to 9740706061-ManjunathExperience:<ul><li>Safety &amp; Maintenance Specialist: 3 years (Required)</li></ul>Work Location: In person

Safety & Maintenance Specialist

Pulsebay

About Pulsebay &amp; Jamstack AgencyPulsebay and Jamstack Agency are web, application, and growth specialists working with clients across New Zealand, the UK, and Europe, with our delivery team based in Coimbatore. We have been operating for over seven years, building high-performance websites, custom applications, and scalable marketing systems for businesses that want results, not templates.We run lean, move fast, and treat people like adults. There&rsquo;s no micromanagement here. We value clarity, accountability, and strong communication. Alongside client work, we also build and grow our own products, so you&rsquo;re exposed to real product thinking, experimentation, and long-term growth strategies, not just agency execution.If you are someone who takes ownership, thinks critically, and wants to do meaningful work with global exposure, you&rsquo;ll fit right in.The Role: Senior Digital Marketing &amp; SEO SpecialistWe are looking for an experienced digital marketing and SEO specialist who understands how performance, strategy, and communication come together. This is a senior, hands-on role with real responsibility and direct client exposure.What we&rsquo;re looking forYou have 5+ years of experience in digital marketing and SEO, ideally within large agencies or on enterprise-level projects such as Google or Accenture campaigns. You can clearly demonstrate hands-on SEO expertise, including audits, technical and on-page optimisation, and measurable results through case studies.You are confident running paid campaigns across Google Ads and social platforms such as Meta and LinkedIn, with TikTok experience being a bonus rather than a requirement. You communicate clearly and professionally, especially with overseas clients in New Zealand and the UK, and you are comfortable leading client-facing video calls.You can present dashboards, explain performance insights in plain language, and confidently lead monthly client reviews. You are results driven, capable of working independently with minimal supervision, and you genuinely enjoy collaborating with a team in a flexible remote and office environment.What you&rsquo;ll work onYou will split your time between client projects and our internal growth initiatives. This means you won&rsquo;t just execute tasks; you&rsquo;ll influence strategy, test ideas, and help shape how we grow as a business.Pulsebay PerksYou&rsquo;ll work with global clients across New Zealand, the UK, and the US, with the flexibility to work from our Coimbatore office or remotely. We take team culture seriously, with regular bonding trips and celebrations, not just work deadlines.You&rsquo;ll receive two weeks of paid leave during the Christmas holidays in addition to standard paid leave, and you&rsquo;ll have genuine opportunities to grow as we expand further into the UK market. Most importantly, you&rsquo;ll be part of a supportive, collaborative team where initiative is encouraged and good work is noticed.Job Type: Full-timePay: ₹30,000.00 - ₹60,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Work from home</li></ul>Application Question(s):<ul><li>Please ensure you finish the application here - https://recruit-ai.vercel.app/job/senior-seo-specialist-seo-specialist-senior-role-coimbatore-tamil-nadu-india-hybrid</li></ul>Work Location: Hybrid remote in Coimbatore, Tamil Nadu

Senior SEO Specialist

Tweety Four 7

Hiring: Client Success Specialist (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Number of Vacancies: 7 Salary Range: PKR 100,000 &ndash; PKR 150,000We are hiring a Client Success Specialist (Female Candidates Only) to join our growing Client Success team. This role is ideal for candidates with strong communication skills who are passionate about client relationship management, customer experience, and working with international clients in a professional onsite environment.About the RoleAs a Client Success Specialist, you will act as a primary point of contact for clients, ensuring satisfaction, retention, and long-term success. You will work closely with internal teams to support onboarding, manage ongoing communication, resolve issues, and improve overall service delivery while maintaining accurate CRM records.Fresh graduates and candidates with up to 1 year of experience in customer success, customer support, or client-facing roles are encouraged to apply.Key Responsibilities<ul><li>Manage day-to-day communication with clients via email, calls, and CRM platforms</li><li>Understand client requirements and ensure timely delivery of solutions</li><li>Coordinate with Engineering, Support, and Operations teams to address client needs</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Support client onboarding and training sessions to ensure a smooth experience</li><li>Maintain accurate client data and documentation in CRM systems</li><li>Record client feedback and support continuous service improvements</li><li>Learn and apply best practices in client relationship management and service excellence</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer success, or support role</li><li>Excellent verbal and written communication skills in English</li><li>Basic familiarity with CRM systems such as Salesforce or HubSpot is an advantage</li><li>Positive attitude, eagerness to learn, and strong interpersonal skills</li><li>Willingness to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>Australia Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation and Benefits<ul><li>Competitive salary between PKR 100,000 and PKR 150,000</li><li>10 paid time off (PTO) days annually</li><li>Free pick and drop transportation provided by the company</li><li>Structured career growth and development plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us<ul><li>Professional onsite work environment in Bahria Town, Rawalpindi</li><li>Clear growth path within Client Success and Account Management</li><li>Opportunity to build a long-term career in customer and client success</li><li>Work with international clients and structured processes</li></ul>Apply NowIf you are passionate about delivering excellent client experiences and want to grow your career as a Client Success Specialist, we encourage you to apply today.~Client Success Specialist, Customer Success Jobs, Client Support Specialist, Customer Experience Jobs, CRM Jobs, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Customer Relationship ManagementJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Client Success Specialist (Female)

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