client care consultant

Wisconsin Community Veterinary Center

<p><b>Company Overview</b><br/>Wisconsin Community Veterinary Center is dedicated to providing high-quality, affordable, and accessible full-service veterinary care to pets within our community. Our mission focuses on ensuring every pet receives exceptional treatment regardless of their owners' financial circumstances, fostering healthier and happier lives for pets and their families through compassionate service and ongoing education.</p><p><b>Overview</b><br/>We are seeking a dedicated and dynamic Client Care Specialist to join our call center team. In this role, you will serve as the primary point of contact for clients seeking veterinary services, providing exceptional customer service while efficiently managing inquiries. Your medical terminology knowledge and strong communication skills will be essential in delivering a positive experience for pet owners and supporting our mission of accessible veterinary care.</p><p><b>Duties</b></p><ul><li>Answer incoming calls promptly and professionally, addressing client questions and scheduling appointments with accuracy.</li><li>Utilize medical terminology effectively to communicate with clients about their pets&rsquo; health needs and treatment plans.</li><li>Maintain detailed and accurate data entry of client information into the system, ensuring confidentiality and compliance with privacy standards.</li><li>Provide clear information regarding services, policies, and procedures while demonstrating excellent phone etiquette.</li><li>Assist clients in navigating billing processes and payment options with patience and clarity.</li><li>Collaborate with veterinary staff to relay important client information and follow-up on outstanding issues or concerns.</li><li>Demonstrate strong computer skills to efficiently manage multiple systems simultaneously while maintaining a high level of accuracy.</li></ul><p><b>Specific Qualifications:</b></p><ul><li>Experience in a client-centered role in a veterinary clinic or a social services position is preferred</li><li>Must have high-speed internet</li><li>Must have a computer and headset</li><li>A keen eye for detail</li><li>Exceptional organizational skills</li><li>Ability to prioritize urgent call backs/emergencies</li><li>Impeccable customer service skills</li><li>Must be able to multitask during a call. Ex: Talk and type in an effective manner, when the call ends any notes/appointment scheduling/payment should be completed. Must be ready to take your next call when your current call ends.</li></ul><p><b>Skills</b></p><ul><li>Fluency in English; bilingual abilities in additional languages are highly desirable to serve diverse communities.</li><li>Knowledge of medical terminology related to veterinary care or healthcare environments.</li><li>Exceptional customer service skills with a professional demeanor and empathetic approach.</li><li>Strong communication skills, both verbal and written, with the ability to convey complex information clearly.</li><li>Proficiency in computer skills including data entry, scheduling software, and basic office applications.</li><li>Previous experience in a medical office or veterinary setting is preferred but not required.</li><li>Analysis skills to assess client needs quickly and provide appropriate solutions or referrals.</li><li>Excellent phone etiquette combined with patience and active listening capabilities to handle challenging situations effectively. Join our team as a Client Care Specialist to make a meaningful difference in the lives of pets and their owners by delivering compassionate, efficient, and professional service at every interaction!</li></ul><p>Pay: $16.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: Remote</p>

Client Care Specialist - Call Center

Ethos Veterinary Health

<div></div><div><div><div><div><b>Veterinary Specialists of Birmingham</b> located in <b>Birmingham, AL</b> is hiring a <b>Part- Time Client Care Specialist</b> to join our outstanding team!</div><div><p><br>
Our team is made up of a team of specialists, highly trained veterinarians, numerous veterinary technicians, and assistants, as well as administrative staff.</p><div>
At VSB, our exceptional specialists and highly trained veterinary staff are experts in their given fields and are committed to achieving the best outcome possible with each patient visit. This is thanks in large part to our Cornerstones of Success for veterinary care.</div></div></div><div><b>
Position Overview:</b></div><ul><li>
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
</li><li>Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
</li><li>Handles incoming and outgoing mail and e-mail.
</li><li>Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
</li><li>Reliable, self-starter. Has the ability to multi-task and prioritize.</li><li>
Regular attendance and timeliness are essential functions to fulfill the requirements of this position.</li><li>
Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.</li></ul><p><b>
Experience: </b>1-2 years in a veterinary, medical, or clinical setting preferred.</p><div><b>
Anticipated Schedule:</b></div><ul><li>
Hours are based on the needs of the hospital but vary between 6pm - 8am</li><li>
3 - 4 days per week</li></ul><div><b>
Compensation:</b></div><ul><li>
Compensation is based on experience and skill set. Starting at $16 per hour, with additional overnight shift differential!</li></ul><div><b>
Benefits:</b></div><ul><li>
Employee Pet Discount</li><li>
Scrubs</li><li>
Access to Employee Assistance Program</li><li>
Uniform Allowance</li><li>
Paid Time Off
</li><li>Holiday Pay
</li><li>Employee Referral Program</li><li>
Employee Pet Discount</li><li>
401k &amp; Employer Matching</li><li>
Medical/Dental/Vision</li><li>
Disability Insurance</li><li>
Life Insurance</li><li>
HSA/FSA</li></ul><div>
For more information about our hospital, please visit vsbham.com.<br>
<br>
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.<br>
<br>
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.<br>
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.<br>
IND2</div></div><div>
</div><p>
</p><p>Ov70KXSi0n</p></div>

Overnight Client Care Specialist, VSB

ClearCaptions, LLC

Ready to Make an Impact?
<br><br>
If you are passionate about helping others, building relationships, and making life better for seniors, we would love to hear from you! Apply today and become part of a team that’s changing lives, one connection at a time.
<br><br>
Client Care Specialist
<br><br>
Are you passionate about making a real difference in the lives of others? Do you thrive in a role where building relationships and solving problems with care matter more than rushing through calls? If so, we invite you to join us as a Client Care Specialist, where your work directly impacts the independence and well-being of seniors and their caregivers. This is not your ordinary contact center role, it is about changing lives, one connection at a time.
<br><br>
<b>Who we are:</b><br>
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
<br><br>
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
<br><br>
For more information about our services please visit clearcaptions.com.
<br><br>
<b>Position Summary:</b><br>
The Client Care Specialist will work in a customer service environment responding to inbound customer assistance and general inquiries related to our caption service. This includes account maintenance and training.
<br><br>
This is a Remote/Work from Home position reporting to the CEX Operations Supervisor.
<br><br>
<b>What you will do:</b><br>
<ul>
<li>Inbound phone contacts will be the primary delivery of work as well as Chat services.</li>
<li>Respond to and manage inbound customer inquiries daily.</li>
<li>Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services.</li>
<li>Meet weekly/ monthly metrics related to service level, performance, and customer satisfaction.</li>
<li>Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture.</li>
<li>Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service.</li>
</ul>
<b>The kind of people we look for:</b><br>
<ul>
<li>Versatile people who thrive on variety and challenge.</li>
<li>Excited about working in a fast-paced environment.</li>
<li>Innate problem solvers who want to grow in a flexible, collaborative culture.</li>
<li>Takes initiative, pushes boundaries, motivated to innovate.</li>
<li>Talented individuals with a growth mindset who want to use their learning and relationship-building skills.</li>
<li>Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>The qualified candidate will have experience in verbally explaining complex information in concise terms to customers.</li>
<li>High school diploma or equivalent required; college degree preferred but not required.</li>
<li>Minimum three years Customer Service experience.</li>
<li>Basic telephony troubleshooting experience.</li>
<li>Customer installation support experience.</li>
<li>Minimum two years technical support experience in a call center environment or proven technical ability.</li>
<li>Ability to clearly communicate with a wide variety of customers.</li>
<li>Ability to identify customer needs over the phone.</li>
<li>Good interpersonal skills and a team player.</li>
<li>Logical thinker who can follow standard operating procedures.</li>
<li>Ability to problem solve with limited information.</li>
<li>Positive attitude and a willingness to learn and grow.</li>
<li>Excellent verbal and written communication skills, presentation, and problem-solving skills.</li>
<li>Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.</li>
<li>Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.</li>
<li>Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.</li>
<li>Reliable and predictable attendance.</li>
<li>Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).</li>
<li>Familiarity with Salesforce and Salesforce tools.</li>
<li>Past experience with a communications company in a customer service environment.</li>
</ul>
<b>Physical Demands & Work Environment:</b><br>
Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. Must use provided headset for audio quality in our call center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision.
<br><ul>
<li>Employees may experience the following physical demands for extended periods of time:</li>
<li>Sitting, standing, and walking (95-100%)</li>
<li>Keyboarding (70-90%)</li>
<li>Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)</li>
</ul>
Work Environment
<br><b>100% Remote:</b> Work environment is at home.
<br><br>
<b>Compensation:</b><br>
$18.00-$20.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
<br><br>
Intrigued to learn more?
<br><br>
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
<br><br>
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
<br><br>
<b>Disclaimer:</b><br>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
<br>ClearCaptions is an Equal Opportunity Employer.
<br><br>
CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Client Care Specialist (100% Remote)

The Cigna Group

<div><p><b>Position Summary</b></p><p>
We are looking for a new Client Specific Network Intake Advisor. This role is</p><p>
responsible for providing advanced professional input to an accounts wanting a Client Specific Network and who ultimately hope to implement a Client Specific Network. This role is also responsible for handling updates to existing Client Specific Networks.</p><p></p><p><b>
Job Responsibilities</b></p><ul><li>
Review requests for new Client Specific Networks, as well as requests to modify/change existing Client Specific Networks.</li><li>
Effectively manage assigned dedicated Client Specific Network accounts to provide successful resolutions to meet client needs that align with our capabilities.</li><li>
Effectively triage client requests and when appropriate work directly with downstream partners as well as Product and Benefit Advisor Board or Exception Review Committee.</li><li>
Ensuring all Client Specific Network requests have the appropriate information to move to implementation; this includes demographics, reimbursement, sign off from legal and contracting; plus ensuring the client signs all necessary documentation.</li><li>
Provide price quotes for new Client Specific Network requests.</li><li>
For new and prospective clients consult with Sales, NBM and Pre-Sale to understand client strategy and develop recommendations and sales approach in regards to Client Specific Requests.</li><li>
Advocate constantly to ensure that client, customer and Cigna needs are best met by a solution.</li><li>
Serve as general subject matter expert to Sales, Pre-Sale, Implementation, Proposal Management, Sales Effectiveness, Underwriting, and Service Operations/Claim to help assess client specific network requests. This includes being able to communicate highly complex topics in a non complex manner.</li><li>
Influence change to simplify interactions and improve E2E processes. Work with SME&rsquo;s, functional and matrix partners to continually assess of approved requests for opportunities to implement new standards and eliminate unnecessary submissions.</li></ul><ul><li>
Responsible for understanding and translating requestor&rsquo;s (Market/Client/Product/Sales/Vendor) need/intent using operational capabilities &amp; guardrails</li><li>
Facilitate discussions, occasionally with external parties, to collaborate on the best solution based on requirements and system capabilities</li><li>
Educate requestors on system limitations and impacts to constituents with client solution</li><li>
Impact Assessment on client requests, including identifying and engaging matrix partners as necessary</li><li>
Maintain network artifacts that represent the approved request, including identifying / securing all required documentation and approvals</li><li>
Develop and maintain formal formalized relationships key operational areas to develop consistent support and participation</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Bachelors Degree preferred, but not required or health-related field preferred.</li><li>
Excellent problem solving and critical thinking skills</li><li>
Able to work with limited information and ambiguity</li><li>
Proven ability to listen, understand, and interpret information from others to combine and reconcile information from a variety of sources</li><li>
Knowledge of CPF or HCPM is valued, but not required.</li><li>
Understanding of provider data and networks is highly valued, but not required.</li><li>
Knowledge of CIGNA's product portfolio (e.g. products, benefits and programs) is helpful and preferred, but not required.</li><li>
Ability to function in a production based environment is required.</li><li>
Demonstrated project management skills and success.</li><li>
Demonstrated level of technical expertise in Excel, PowerPoint, Word, etc. Technical expertise in Sales Force is helpful, but not required.</li><li>
Proven ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals.</li><li>
Excellent oral, written, presentation and communication skills</li></ul><br>
<p></p>
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.<p></p><p><b>
About Cigna Healthcare
</b></p><p></p>Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<p></p><p><i>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><p></p><p><i>
If you need a reasonable accommodation to complete the online application process, please email </i><b><i>seeyourself@thecignagroup.com</i></b><i> for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.</i></p><p></p><p><i>
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.</i></p><p></p><p><i>
Qualified applicants with criminal histories will be considered for employment in a manner </i><i>consistent with all federal, state and local ordinances.</i></p></div>

Client Specific Network Intake Advisor - Cigna Healthcare - Remote

Whiskers and Hounds LLC

<p>Job Opportunity: B2B Pet Industry Consultant</p><p><b>Location:</b> Doha, Qatar<br/><b>Company:</b> Whiskers and Hounds LLC</p><p>About Us</p><p>Whiskers and Hounds LLC is a pet care solutions company based in Doha, specializing in B2B partnerships across the pet industry, including retail, veterinary services, grooming, and pet product distribution. We are committed to enhancing the pet care ecosystem by connecting businesses with innovative solutions and fostering sustainable growth. As we expand, we are seeking an experienced <b>B2B Pet Industry Consultant</b> to advise corporate clients and strengthen our industry network.</p><p>Role Overview</p><p>We are looking for a <b>B2B Pet Industry Consultant</b> to develop strategies, manage partnerships, and provide advisory services to businesses in the pet care sector. This role requires expertise in market analysis, industry regulations, and client relationship management. You will be responsible for ensuring that Whiskers and Hounds LLC delivers tailored solutions that meet the unique needs of B2B clients in the pet industry.</p><p>Key Responsibilities</p><ul><li>Provide consulting services on pet industry trends, market opportunities, and business strategies.</li><li>Advise clients on compliance with Qatari regulations and international pet care standards.</li><li>Identify and pursue new B2B opportunities in retail, veterinary, and pet product distribution.</li><li>Negotiate contracts and agreements with suppliers, distributors, and partners.</li><li>Conduct market research and prepare industry analysis reports.</li><li>Collaborate with internal teams to deliver customized solutions for clients.</li><li>Monitor industry developments and provide insights on emerging opportunities.</li><li>Prepare reports and strategic recommendations for clients and management.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Veterinary Science, Marketing, or related field.</li><li>5&ndash;8 years of experience in consulting, sales, or management within the pet industry.</li><li>Strong knowledge of Qatari business environment and international pet care standards.</li><li>Proven track record of managing B2B partnerships successfully.</li><li>Excellent analytical, negotiation, and communication skills.</li><li>Ability to thrive in a client-focused, fast-paced environment.</li></ul><p>Why Join Us?</p><ul><li>Work with one of Doha&rsquo;s premier pet industry firms.</li><li>Play a key role in shaping Whiskers and Hounds LLC&rsquo;s B2B strategy.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and international collaboration.</li><li>Supportive and pet-friendly work culture.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to QAR25,000.00 per month</p><p>Work Location: In person</p>

B2B Pet Industry Consultant

Black pearl

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>04/09/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Health Care
</div></div><div><p>City</p>
<div>Buraidah
</div></div><div><p>Country</p>
<div>Saudi Arabia
</div></div><div><p>Zip/Postal Code</p>
<div>51431
</div></div><div><p>Number of Positions</p>
<div>1
</div></div></ul></div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p>We are currently supporting a leading healthcare group in Saudi Arabia in their search for a <b>Consultant Plastic Surgeon</b> to join their expanding medical team in Qassim.</p><p><br>
This is an excellent opportunity for a highly skilled surgeon with strong experience in <b>reconstructive and aesthetic procedures</b>, looking to be part of a well-established and growing healthcare environment.</p><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b><br>
</h3><ul><li>
Perform a wide range of <b>plastic and reconstructive surgical procedures</b><br>
</li><li>
Deliver <b>aesthetic/cosmetic treatments</b> aligned with patient needs<br>
</li><li>
Manage pre-operative and post-operative patient care<br>
</li><li>
Ensure adherence to international clinical standards and protocols<br>
</li><li>
Collaborate with multidisciplinary teams to ensure optimal patient outcomes</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div>
To be considered for this role, you need to meet the following criteria:</div><div></div><ul><li><div><b><br>
Western Board Certification / Western Qualification is mandatory</b><br>
</div><div>
(e.g., American Board, Canadian Board, UK CCT, Australian Fellowship or equivalent)<br>
</div></li><li>
Eligible for licensing with the Saudi Commission for Health Specialties<br>
</li><li>
Minimum <b>3&ndash;5 years of experience as a Consultant</b> post-board certification<br>
</li><li>
Strong experience in <b>cosmetic and reconstructive procedures</b><br>
</li><li><b>
Bilingual (Arabic &amp; English)</b> preferred<br>
</li><li>
Male candidates preferred as per client requirement<br>
</li></ul><h3 class="jobSectionHeader"><b>
Additional Notes</b><br>
</h3><ul><li>
Candidates must meet <b>Saudi PQR (Professional Qualification Requirements)</b> for Consultant level<br>
</li><li>
Experience in reputable hospitals or medical centers is highly preferred</li></ul><div></div><div><br>
To view other job requirements we have, please visit our website - www.blackpearlconsult.com</div></div></div></div><p></p>

Physician - Consultant Plastic Surgeon (Western Qualified)

Healthy Start Coalition of Southwest Florida

<p><b>Position Title: </b>Independent Contractor &ndash; Lactation Consultant</p><p><b>Location:</b> Must be physically located in the service area (Lee, Collier, Hendry or Glades County), and attend in-person and online trainings/meetings as required. Community-based, clinical settings, and/or telehealth.<br/><b>Reports to:</b> Program Manager<br/><b>Schedule:</b> Flexible; based on client referrals and availability</p><p>This is a grant-funded 1099 independent contractor position, and is contingent upon funding award and continued grant availability. It is not an employee role. Contractors are responsible for their own taxes, insurance, and business expenses. No benefits (health insurance, PTO, retirement, etc.) are provided. Work is project-based or hourly as agreed upon in the contract.</p><p>Healthy Start Coalition of Southwest Florida, Inc. is a nonprofit 501(c)(3) dedicated to maternal and child health, reducing infant deaths and premature births, and promoting healthy outcomes for babies and young children. We have served families in Collier, Glades, Hendry and Lee counties since 1992. The Healthy Start Coalition of Southwest Florida system of care includes Connect, Healthy Start, CAPTA, Nurse Family Partnership, Help Me Grow, FIMR, TEAM Dad, and the Southwest Florida Regional Diaper Bank programs. Join a dynamic team where every day you can make a positive impact on the health of new mothers, babies, and their families. Our team provides support and services to help give every baby a healthy start in life.</p><p><b>Position Summary</b></p><p>The Lactation Consultant provides evidence‑based lactation assessment, education, and support to pregnant and postpartum individuals and their families. Services are delivered in alignment with nationally recognized lactation standards, Florida requirements, and program policies to promote breastfeeding initiation, continuation, and maternal‑infant bonding.</p><p>The Lactation Consultant works collaboratively with perinatal and nurse navigators, doulas, healthcare providers, and community partners to address lactation challenges, support informed feeding decisions, and reduce disparities in breastfeeding outcomes among underserved populations.</p><p><b>Scope of Services</b></p><p><b>Lactation Assessment &amp; Support</b></p><ul><li>Conduct comprehensive lactation assessments for prenatal and postpartum clients.</li><li>Provide individualized counseling and education related to:</li><li>Breastfeeding initiation and positioning</li><li>Milk supply and feeding concerns</li><li>Pumping, milk storage, and return‑to‑work planning</li><li>Infant feeding cues and infant weight concerns</li><li>Identify and address common lactation challenges, referring to medical providers when concerns fall outside the lactation scope of practice.</li><li>Provide culturally responsive, non‑judgmental, client‑centered lactation support.</li></ul><p><b>Prenatal &amp; Postpartum Services</b></p><ul><li>Provide prenatal breastfeeding education to support informed feeding decisions.</li><li>Deliver postpartum lactation support visits, including home visits, clinic‑based consultations, or telehealth sessions.</li><li>Support lactation during the immediate postpartum period and throughout the first year after birth, consistent with telehealth program guidelines.</li></ul><p><b>Telehealth &amp; Community‑Based Care</b></p><ul><li>Deliver lactation support via telehealth when appropriate and permitted.</li><li>Travel within the service area to provide home‑based or community‑based services as needed.</li><li>Collaborate with hospital‑based and community‑based providers to ensure continuity of care.</li></ul><p><b>Care Coordination &amp; Collaboration</b></p><ul><li>Work closely with perinatal navigators, doulas, and maternal mental health providers to support holistic maternal‑infant care.</li><li>Refer clients to additional medical, mental health, or community resources as appropriate.</li><li>Participate in interdisciplinary case coordination as requested.</li></ul><p><b>Documentation &amp; Compliance</b></p><ul><li>Complete timely, accurate documentation of all lactation services provided in the required case management or data systems.</li><li>Maintain confidentiality and comply with HIPAA and program privacy standards.</li><li>Support reporting, quality improvement, and compliance requirements as outlined in the contract.</li><li>Participate in required trainings, meetings, and quality assurance activities.</li></ul><p><b>Minimum Qualifications</b></p><ul><li>One of the following credentials:</li><li>International Board Certified Lactation Consultant (IBCLC), or</li><li>Certified Lactation Counselor (CLC) or Certified Lactation Consultant (CLC equivalent), as approved by the program.</li><li>Experience providing lactation support to pregnant and/or postpartum individuals.</li><li>Knowledge of evidence‑based lactation and infant feeding practices.</li><li>Ability to work with diverse populations in a culturally responsive manner.</li><li>Valid driver&rsquo;s license and reliable transportation.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience working with low‑income or high‑risk families.</li><li>Experience providing services through home visiting or community‑based programs.</li><li>Experience delivering lactation support via telehealth.</li><li>Bilingual or multilingual (Spanish, Haitian Creole, or other languages reflective of the community).</li><li>Familiarity with Healthy Start, maternal‑child health, or public health programs.</li></ul><p><b>Knowledge, Skills, and Abilities</b></p><ul><li>Strong assessment, communication, and teaching skills.</li><li>Ability to maintain professional boundaries and ethical practice.</li><li>Ability to work independently and manage a flexible caseload.</li><li>Sensitivity to the emotional, cultural, and social needs of new families.</li><li>Commitment to equity, access, and client‑centered care.</li></ul><p><b>Additional Requirements</b></p><ul><li>Professional liability insurance meeting program requirements.</li><li>Level II background screening.</li><li>Compliance with applicable health and safety standards for working in medical or community settings.</li><li>Maintenance of active certification and continuing education requirements.</li></ul><p><b>Independent Contractor Disclaimer</b></p><p>This position is classified as an independent contractor. Lactation Consultants are not employees of the organization and are not eligible for employee benefits. Contractors are responsible for maintaining their own licensure/certification, insurance, taxes, and compliance with all applicable federal and state laws, as outlined in the contract agreement.</p><p>Work Location: In person</p>

Independent Contractor – Lactation Consultant

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