client care manager

Sscegypt

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

Hairavs Healthcare Private Limited

Job Title: Branch ManagerCompany: Rootwise Aesthetics Location: R.S. Puram, Coimbatore Employment Type: Full-time, Permanent Work Mode: On-site Salary: &#8377;25,000 &ndash; &#8377;35,000 per month Schedule: Day ShiftAbout Rootwise AestheticsRootwise Aesthetics is a leading skin and hair care clinic dedicated to providing scientifically backed, results-driven treatments. We are seeking a proactive and customer-focused CRM to lead our Coimbatore (R.S. Puram) branch. The ideal candidate will be skilled in lead generation and conversion, sales management, and client relationship building within the aesthetics and wellness sector.Key Responsibilities<ul><li>Generate and convert leads through various channels including walk-ins, online inquiries, referrals, and local marketing initiatives</li><li>Understand client needs and recommend suitable skin and hair treatments based on clinical offerings</li><li>Drive clinic revenue by achieving monthly and quarterly sales targets</li><li>Ensure high-quality client service and manage the day-to-day operations of the branch</li><li>Collaborate with doctors and clinic staff to deliver seamless customer experiences</li><li>Track and report on lead conversion rates, customer feedback, and branch performance</li><li>Handle customer inquiries and resolve complaints efficiently</li><li>Submit daily, weekly, and monthly performance and sales reports to management</li><li>Stay updated on industry trends to contribute to product and service improvements</li></ul>Requirements<ul><li>Bachelor's degree in any discipline (required)</li><li>4 to 7 years of experience in B2C sales, preferably in healthcare, wellness, or aesthetics</li><li>Proven ability in lead generation, follow-up, and conversion</li><li>Fluency in Tamil and English is essential</li><li>Strong interpersonal, negotiation, and communication skills</li><li>Target-driven, customer-oriented, and team leadership experience</li></ul>Benefits<ul><li>Performance-Based Incentives</li><li>Paid Leave Policy</li><li>On-the-job training and career development opportunities</li></ul>How to ApplyInterested candidates should contact +91 95976 88868 and email their updated resume to ashokaramakrishnan@gmail.com.Job Type: Full-timePay: &#8377;35,000.00 - &#8377;45,000.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Customer Relationship Manager [CLINIC][FEMALE]

CHANEL

<div>
 
 Immediate Opportunity: Client Care Advisor 3-Month Mission
 
 
 
 At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
 
 
 We are seeking a Client Care Advisor with a passion for luxury retail and exceptional customer service to join our team for a three-month mission, starting immediately. The Client Care Advisor will manage client interactions through calls, WhatsApp, and email, ensuring a seamless and luxurious experience for clients who are reaching to Boutiques across all divisions and E-commerce.
 
 
 Ideal candidates will have previous experience in luxury retail, customer service, or client care, with a preference for those familiar with Salesforce. This role requires availability for five-day work weeks, including weekends and late shifts, and is based in Dubai Design District. If you are ready to make an immediate impact and thrive in a dynamic environment, we want to hear from you.
</div>

Client Care Advisor - 3 months mission

Heart to Heart Hospice

<div>Patient Care Manager - Registered Nurse: 
 
 
What You Must Have::
<ul><li>Current State Registered Nurse License</li>
<li>Current State Driver&rsquo;s License, reliable transportation, and provide ongoing valid and current auto liability insurance</li>
<li>Two years of experience as a Hospice Registered Nurse in a clinical care setting, or home health</li>
<li>Must be highly motivated, self-directed, flexible, and able to work well and participate in a multidisciplinary group setting</li>
<li>Possess good organization, people and problem solving skills and the ability to multi-task many projects and strategies simultaneously</li>
<li>Strong critical thinking, organizational, interpersonal, and communication skills</li>
</ul>
 
Full Time Employee Benefits:
<ul><li>Competitive Pay</li>
<li>Medical, Dental &amp; Vision insurance</li>
<li>Paid Time Off</li>
<li>Paid holidays</li>
<li>401k with up to 4% employer matching
</li><li>Tuition reimbursement</li>
<li>Company car for qualifying individuals</li>
<li>Mileage reimbursement</li>
</ul>
 
What You Will Do:
<ul><li>Direct and coordinate clinical departments and sites; assumes responsibility for continuity, quality, and safety of services delivered in compliance with State and federal regulations (Conditions of Participation).</li>
</ul><ul><li>Supervise and provide direction to nursing staff and team members, in an effort to ensure quality, compliance with Plan of Care, assessment and reassessment of patient's needs and continuity of services by appropriate health care personnel.</li>
<li>Supports employee and patient education to enhance knowledge, skills and achieve quality experiences. Continuously trains nursing staff to retain employees with the highest quality of patient care.</li>
</ul><ul><li>Provide coaching, development, feedback and annual evaluations to team members in a professional and timely manner.</li></ul> 
 
Working with Heart to Heart Hospice: 
 
We are looking for a compassionate, talented and experienced Patient Care Manager that is experienced in customer service and eager to join an exciting organization. 
 
You can Make A Difference in the lives of others! 
 
At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community. 
 
It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.</div>

Patient Care Manager RN

CVS Health

<div>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.<div><div>
Position Summary</div></div><div><div><div><div><div><div><div><div><div>
The Client Advocate position is a client facing position working as a single point of contact for operational issues. The Client Advocate supports service &amp; administration of Meritain products to achieve client satisfaction and profitable growth by building relationships with assigned clients, brokers and internal partners, monitoring activity and reporting for the assigned book of business, proactive &amp; reactive support of client issues and supporting client retention.
Responsibilities<ul><li>
Servicing your assigned book of business</li><li>
Identifies customer specific service issues and offers solutions.</li><li>
Create and maintain PDET cases as outlined in policy guidelines</li><li>
Acts as the single point of contact for client&rsquo;s operational inquiries and escalated issues. Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance</li><li>
Provides plan document interpretation and ensures the client&rsquo;s questions are addressed.</li><li>
Conduct client portal training</li><li>
Supports operational departments to enhance the member experience through improved workflows and process improvements</li><li>
Identify opportunities that support account owners in developing and delivering strategic plans</li></ul>
Required Qualifications<ul><li>
1-3 years of experience working with health insurance, claims and/or stoploss products</li><li>
Ability to meet deadlines</li><li>
Decision making skills</li><li>
Conflict resolution, Flexibility, Time management and active listening skills.</li><li>
Knowledge and experience with administrative operations</li><li>
Professional written &amp; verbal communication skills</li><li>
Proficient in Microsoft Office applications</li></ul>
Preferred Qualifications<ul><li>
DG &amp; Salesforce experience</li><li>
General knowledge of Meritain applications and Self-Funded Insurance</li><li>
Health Insurance and Stoploss experience</li></ul>
Education<ul><li>
Associates Degree or equivalent work experience (HS diploma + 2 years relevant experience)</li></ul></div></div></div></div></div></div></div></div></div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/14/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Client Advocate I - Meritain Health

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Clients Care Manager

Customer Relationship Manager [CLINIC][FEMALE]

Client Care Advisor - 3 months mission

Patient Care Manager RN

Client Advocate I - Meritain Health

Client Advocate I - Meritain Health

Client Advocate I - Meritain Health