client care manager

AccentCare

<div>Overview:
<div><b>Client Manager / Personal Care Services</b><br>
<b>Location:</b> Fort Worth<br>
<b>Position:</b> Client Manager<br>
<b>Remote/Virtual Position</b>: No</div><div></div><div><b><br>
Find Your Passion and Purpose as a Client Manager in Personal Care Services</b><br>
<b>Salary:</b> $40k - $43k<br>
<b>Schedule: </b>Monday - Friday; 8:00am - 5:00pm</div><br>
<div></div>
What You Need to Know:
<div><b>Reimagine Your Career in Personal Care Services</b></div><div>
Caring for others is more than what you do &mdash; it&rsquo;s who you are. At AccentCare, you&rsquo;ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You&rsquo;ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We&rsquo;re proud to be named one of <i>America&rsquo;s Greatest Workplaces 2025</i> by Newsweek &mdash; a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we&rsquo;re building together.</div><div></div><div><b><br>
Be the Best Client Manager You Can Be</b></div><div>
If you meet these qualifications, we would love to meet you:</div><ul><li>
High School Diploma or GED required</li><li>
60 hours or more of college coursework</li><li>
2+ years of supervisory experience in a healthcare facility, agency, or community-based setting.<br>
<ul><li>
(We&rsquo;re flexible: 1 year of leadership experience + 30 hours of college credit can substitute.)</li></ul></li><li>
Home care, caregiving, or staffing experience preferred.</li><li>
Strong communication, organizational, and problem-solving skills.</li><li>
Must have valid driver&rsquo;s license, reliable transportation, and auto insurance.</li><li>
Bilingual skills a plus, but not required.</li></ul><div><b>
Responsibilities:</b></div><div>
As a Client Manager, you will:</div><ul><li>
Receives and conducts client intake and assessment and periodic visits to clients&rsquo; locations.</li><li>
Manages team of Caregivers, including interviewing, hiring, orienting, training, performance evaluations, and coaching.</li><li>
Supervises client services to ensure client needs are successfully met and plan of care is being followed to company standards.</li><li>
Maintains client information in VividCare system, including inputting client information, tracking insurance, and contract authorizations.</li><li>
Coordinates requests for home care services and initiation of care, gathers necessary case information, checks Caregiver availability, and schedules initial Caregivers based on case requirements and availability.</li><li>
Cultivates new and existing relationships with current referral sources in partnership with sales team.</li></ul><div><b>
Our Investment in You</b></div><div>
Caring for others starts with caring for you. We&rsquo;re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:</div><ul><li>
Medical, dental, and vision coverage</li><li>
Paid time off and paid holidays</li><li>
Professional development opportunities</li><li>
Company-matching 401(k)</li><li>
Flexible spending and health savings accounts</li><li>
Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app</li><li>
Programs to celebrate achievements, milestones, and fellow employees</li><li>
Company store credit for your first AccentCare-branded scrubs for patient-facing employees</li><li>
And more!</li></ul>
Why AccentCare?:
<div></div><div><b>Come As You Are</b></div><ul><li>
At AccentCare, you&rsquo;re part of a community that cares &mdash; for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.</li></ul>
Posted Salary Range: USD $40,000.00 - USD $43,000.00 /Yr.</div>

Client Manager Personal Care

<div>Overview:
<div><b>Client Service Manager / Personal Care Services</b><br>
<b>Location:</b> El Paso, TX<br>
<b>Position:</b> Client Service Manager<br>
<b>Job ID:</b> 72952<br>
<b>Remote/Virtual Position</b>: No<br>
<b>Coverage Area:</b></div><div><b><br>
Find Your Passion and Purpose as a Client Service Manager in Personal Care Services</b><br>
<b>Salary:</b> $40k - $43k<br>
<b>Schedule: </b>Monday - Friday; 8:00am - 5:00pm</div><br>
<div></div>
What You Need to Know:
<div><b>Reimagine Your Career in Personal Care Services</b></div><div>
Caring for others is more than what you do &mdash; it&rsquo;s who you are. At AccentCare, you&rsquo;ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You&rsquo;ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We&rsquo;re proud to be named one of <i>America&rsquo;s Greatest Workplaces 2025</i> by Newsweek &mdash; a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we&rsquo;re building together.</div><div></div><div><b><br>
Be the Best Client Manager You Can Be</b></div><div>
If you meet these qualifications, we would love to meet you:</div><ul><li>
High School Diploma or GED required</li><li>
60 hours or more of college coursework</li><li>
2+ years of supervisory experience in a healthcare facility, agency, or community-based setting.<br>
<ul><li>
(We&rsquo;re flexible: 1 year of leadership experience + 30 hours of college credit can substitute.)</li></ul></li><li>
Home care, caregiving, or staffing experience preferred.</li><li>
Strong communication, organizational, and problem-solving skills.</li><li>
Must have valid driver&rsquo;s license, reliable transportation, and auto insurance.</li><li>
Bilingual skills a plus, but not required.</li></ul><div><b>
Responsibilities:</b></div><div>
As a Client Service Manager, you will:</div><ul><li>
Responsible for providing overall strategic and operational leadership for a segment of the branch team. Responsible for business development initiatives and managing all functions necessary to ensure operational, service, and business goals are aligned with company and division business objectives.</li><li>
Manages the overall operations of a segment of the branch team. Responsible for the overall quality and depth of the segment Caregiving pool; meeting Care Partner, Client and Referral Source Satisfaction goals, adherence to Company Policy and Procedure and Compliance guidelines.</li><li>
Successfully implements business initiatives</li><li>
Oversees the day to day activities of the assigned Team staff, including recruiting, hiring, assessment activity, staffing / scheduling, risk management requirements, timekeeping requirements, and all compliance and human resource needs</li><li>
Ensures on-call oversight and support for clients and field staff needs</li><li>
Ensures all cross referral opportunities within the branch are identified and sourced appropriately</li></ul><div><b>
Our Investment in You</b></div><div>
Caring for others starts with caring for you. We&rsquo;re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:</div><ul><li>
Medical, dental, and vision coverage</li><li>
Paid time off and paid holidays</li><li>
Professional development opportunities</li><li>
Company-matching 401(k)</li><li>
Flexible spending and health savings accounts</li><li>
Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app</li><li>
Programs to celebrate achievements, milestones, and fellow employees</li><li>
Company store credit for your first AccentCare-branded scrubs for patient-facing employees</li><li>
And more!</li></ul>
Why AccentCare?:
<div></div><div><b>Come As You Are</b></div><ul><li>
At AccentCare, you&rsquo;re part of a community that cares &mdash; for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.</li></ul>
Posted Salary Range: USD $40,000.00 - USD $43,000.00 /Yr.</div>

Client Service Manager Personal Care

Sscegypt

<p>Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Key Accountabilities</strong></p><p><strong>1. Client Interaction Management</strong></p><ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul><p><strong>2. Client Accounts Management Responsibilities</strong></p><ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul><p><strong>3. Due Diligence and Compliance</strong></p><ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul><p><strong>4. Process Improvement</strong></p><ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul><p><strong>5. Information Security Obligations</strong></p><ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul><p>o Confidentiality of information by promising that data should only be accessed by authorized people.</p><p>o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.</p><p>o Availability of information, by ensuring that users under their control have access to information and associated assets when required.</p><ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul><p><strong>JOB SPECIFICATION</strong></p><p><strong>QUALIFICATION</strong></p><ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul><p><strong>CERTIFICATION</strong></p><ul><li>CME-1 Certification is required.</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul><p><strong>COMPETENCIES</strong></p><ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul><p><strong>INTERNAL & EXTERNAL COMMUNICATION</strong></p><ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul><p><strong>Important Note:</strong></p><ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

Brightli

<div><p><b>Job Description:</b></p><p><b>
Job Title:</b> Clinical Care Manager</p><p><b>
Location:</b> Kirksville, MO<br>
<b>Department:</b> Behavioral Crisis Center &ndash; Rapid Access Unit<br>
<b>Employment Type:</b> Full-time<br>
<b>Shift:</b> Monday &ndash; Friday, 8:00 A.M. &ndash; 5:00 P.M. (with on-call responsibilities)</p><p></p><p><b>
Job Summary:</b></p><p>
Are you a compassionate and experienced behavioral health professional looking to lead a dynamic team in crisis care? Join Preferred Family Healthcare as a <b>Clinical Care Manager</b> in our <b>Behavioral Crisis Center &ndash; Rapid Access Unit</b>, where you&rsquo;ll play a pivotal role in supervising and supporting a multidisciplinary team dedicated to providing immediate, high-quality care to individuals in crisis.</p><p></p><p>
As a Clinical Care Manager, you will oversee Behavioral Health Consultants, Technicians, and Peer Support Specialists, while collaborating closely with nurses, providers, and access staff. You&rsquo;ll ensure smooth daily operations, foster team development, and uphold clinical excellence in a fast-paced, mission-driven environment.</p><p></p><p><b>
Position Perks &amp; Benefits:</b></p><ul><li><p>
29 Days of PTO</p></li><li><p>
Eligibility for HRSA Loan Repayment (<i>eligibility requirements apply</i>)</p></li><li><p>
Comprehensive Employee Benefits Package &ndash; health, dental, vision, retirement, life &amp; more</p></li><li><p>
Competitive 401(k) Retirement Savings Plan &ndash; up to 5% match for Part-Time and Full-Time employees</p></li><li><p>
Company-paid basic life insurance</p></li><li><p>
Emergency Medical Leave Program</p></li><li><p>
Flexible Spending Accounts &ndash; healthcare and dependent care</p></li><li><p>
Health &amp; Wellness Program</p></li><li><p>
Employee Assistance Program (EAP)</p></li><li><p>
Employee Discount Program</p></li><li><p>
Mileage Reimbursement (<i>if applicable</i>)</p></li></ul><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Supervise front-line behavioral health staff and provide after-hours on-call support</p></li><li><p>
Manage client care concerns and delegate interventions appropriately</p></li><li><p>
Assist in hiring, onboarding, and training new staff</p></li><li><p>
Conduct regular staff meetings, supervision sessions, and performance evaluations</p></li><li><p>
Serve as liaison between leadership and clinical staff</p></li><li><p>
Monitor and improve workflow processes in collaboration with leadership</p></li><li><p>
Review and audit clinical documentation for accuracy and timeliness</p></li><li><p>
Submit monthly data reports to the Department of Mental Health and other entities</p></li><li><p>
Order supplies and manage equipment needs for the Rapid Access Unit</p></li><li><p>
Develop and implement corrective action plans in coordination with HR and leadership</p></li><li><p>
Support community outreach and referral pathway development</p></li><li><p>
Manage staff schedules, timecards, and workday requests</p></li><li><p>
Coordinate facility maintenance, safety inspections, and emergency drills</p></li></ul><p></p><p><b>
Education and/or Experience Qualifications:</b></p><ul><li><p>
Master&rsquo;s degree in a human services field</p></li><li><p>
Current unrestricted license: LCSW, LPC, or PsyD</p></li><li><p>
Minimum of 1-year post-licensure experience (preferred)</p></li><li><p>
Experience in medical or psychiatric settings (preferred)</p></li></ul><p></p><p><b>
Required License/Certification:</b></p><ul><li><p>
LCSW, LPC, or PsyD (unrestricted)</p></li></ul><p></p><p><b>
Additional Qualifications:</b></p><ul><li><p>
Strong leadership and team-building skills</p></li><li><p>
Excellent written and verbal communication abilities</p></li><li><p>
Proficiency in electronic health records and documentation standards</p></li><li><p>
Ability to manage multiple priorities and solve problems effectively</p></li><li><p>
Commitment to confidentiality and safeguarding protected health information</p></li><li><p>
Ability to interpret clinical data and documentation</p></li><li><p>
Strong organizational and time management skills</p></li></ul><p></p>
<p><b>Position Perks &amp; Benefits:</b></p><p><b>
Paid time off:</b> full-time employees receive an attractive time off package to balance your work and personal life</p><p><b>
Employee benefits package:</b> full-time employees receive health, dental, vision, retirement, life, &amp; more</p><p><b>
Top-notch training:</b> initial, ongoing, comprehensive, and supportive</p><p><b>
Career mobility:</b> advancement opportunities/promoting from within</p><p><b>
Welcoming, warm, supportive:</b> a work culture &amp; environment that promotes your well-being, values you as human being, and encourages your health and happiness</p>
<p><b>Brightli is on a Mission:</b></p><p>
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.</p><p></p><p>
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.</p><p></p><p>
We are an Equal Employment Opportunity Employer.</p><p></p><p>
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.</p></div>

Clinical Care Manager - Crisis Center

No Worries Care

<p>At No Worries Care, we've been delivering trusted, personalized in-home care since 1997. Join us in our commitment to worry-free care!</p><p>We're seeking a Client Care Specialist to assist with providing exceptional customer service to our clients. In this position, you will lead client outreach, conduct client sales efforts, and manage client care alongside our administrative team in Portland.</p><p><b>Key Responsibilities</b></p><ul><li>Perform assessments with potential clients to understand their needs</li><li>Establish and nurture relationships with clients and their families</li><li>Manage client care plans</li><li>Address client concerns and advocate for their needs</li><li>Regularly perform quality assurance visits with clients and caregivers</li><li>Assist with client/caregiver introductions</li><li>Collaborate with leadership and the marketing team to grow our client list and billable hours</li><li>Assist with marketing initiatives to bring on new clients</li><li>Assist with other office responsibilities as needed</li></ul><p><b>Qualifications</b></p><ul><li>2+ years of experience in client development, management or sales</li><li>2+ years in healthcare or in-home services</li><li>Strong communication skills, both written and spoken</li><li>Warm, approachable personality that excels at forging deep connections</li><li>Valid driver's license and auto insurance</li></ul><p>If you're excited about improving lives and ready to bring your passion to our Portland team, we'd love to connect with you!</p><p>Pay: $26.00 - $31.00 per hour</p><p>Expected hours: 40.0 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Client Care Specialist

Beacon Specialized Living

<b>Join the Beacon Specialized Living Services Team:</b> Lead With Purpose!
<br>Are you looking for a leadership role where you can make a real difference in the lives of others? Do you have a passion for supporting individuals with intellectual and developmental disabilities, autism, and mental health challenges? If so, it’s time to LEAP forward in your career at Beacon Specialized Living Services!
<br>At Beacon, we’re dedicated to providing exceptional care and empowering individuals to live their fullest lives. As a Care Team Manager, you’ll not only support residents, but also lead and mentor a team of Direct Support Professionals (DSPs), ensuring both quality care and smooth operations in the home.
<br>What Can I Expect as a Care Team Manager? As a Care Team Manager, you will oversee the daily operations of a residential program and lead a team of DSPs. You’ll work closely with clinical teams, families, and regulators to provide high-quality care and a safe, supportive environment.
<br><br>
<b>Daily Responsibilities Include:</b><br>
<ul>
<li>Lead & Support Staff: Supervise, coach, and develop DSPs to deliver excellent care.</li>
<li>Ensure Quality Care: Oversee resident well-being, advocate for their needs, and promote person-centered planning.</li>
<li>Manage Operations: Maintain budgets, staff schedules, payroll accuracy, and compliance with licensing requirements.</li>
<li>Facility Oversight: Ensure the home is safe, clean, and well-maintained.</li>
<li>Collaborate & Communicate: Partner with families, referral sources, and regulatory agencies while keeping leadership informed.</li>
</ul>
<b>What We’re Looking For:</b><br>
<ul>
<li>Leadership Skills: Prior supervisory or management experience in healthcare or human services preferred.</li>
<li>Team Builder: Ability to motivate, guide, and support a diverse team.</li>
<li>Strong Communicator: Clear and compassionate communication with staff, families, and residents.</li>
<li>Organized & Reliable: Skilled at balancing operations, compliance, and care.</li>
<li>Resilient & Compassionate: Able to handle challenges while keeping a person-centered focus.</li>
</ul>
<b>What We Offer:</b><br>
<ul>
<li>Competitive Pay & Benefits (medical, dental, vision, life insurance, 401k match)</li>
<li>DailyPay – make any day a payday!</li>
<li>Paid Training — including leadership development and industry certifications</li>
<li>Advancement Opportunities with our LEAP Program</li>
<li>Growth-focused culture — we invest in your career every step of the way</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Required: High school diploma or GED, valid driver’s license, and leadership capability.</li>
<li>Preferred: 2+ years of supervisory experience in healthcare, behavioral health, or a related field; some college coursework in human services or business.</li>
</ul>
Why Beacon? At Beacon, we don’t just offer jobs — we offer fulfilling careers. As a Care Team Manager, you’ll be part of a compassionate, mission-driven company that values your leadership and supports your growth. Step into a role where your impact is seen every day — both in the lives of the individuals we serve and the staff you lead.
<br>Beacon Specialized Living Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Care Team Manager

Sunrise Senior Living

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
COMMUNITY NAME: Sunrise of Bethesda Job ID: 2025-236753 JOB OVERVIEW: The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident&rsquo;s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for demonstrating the Mission for Sunrise Senior Living, &ldquo;to champion quality of life for all seniors&rdquo; in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES &amp; QUALIFICATIONS:
<div><b>
PART-TIME</b></div><div></div><h2 class="jobSectionHeader"><b><br>
Essential Duties</b></h2><p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p><h3 class="jobSectionHeader"><b>
Resident Care</b></h3><ul><li>
Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.</li><li>
Participate in the development of the ISPs and monthly updates.</li><li>
Review designated assignments.</li><li>
Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.</li><li>
Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.</li><li>
Attend daily Cross Over meetings by the lead care manager.</li><li>
Notify supervisor and resident care director if a resident has increased care needs.</li><li>
Inform supervisor of any resident changes in condition.</li><li>
Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.</li><li>
Greet guests, family members, residents, and team members.</li><li>
Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.</li><li>
Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.</li><li>
Communicate with families and is a resource as needed.</li><li>
Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.</li><li>
Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.</li><li>
Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.</li><li>
Strive to understand and respond to each resident with empathy, always remaining mindful of the resident&rsquo;s unique communication patterns or history and basic human needs.</li><li>
Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.</li><li>
Ensure the established safety regulations are always followed.</li><li>
Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.</li><li>
Host and engage in activities with the residents daily.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management and General Safety</b></h3><ul><li>
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li><li>
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li><li>
Report all accidents/incidents immediately.</li><li>
Reports all unsafe and hazardous conditions/equipment immediately.</li><li>
Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.</li><li>
Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.</li><li>
Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.</li><li>
Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.</li></ul><h3 class="jobSectionHeader"><b>
Housekeeping and Laundry Services</b></h3><ul><li>
Maintain and clean resident&rsquo;s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.</li><li>
Wash resident&rsquo;s laundry as noted in the ISP and as needed.</li><li>
Wash and fold dining room linens and napkins.</li><li>
Complete assigned housekeeping tasks.</li><li>
Maintain common areas in a clean and tidy manner at all times.</li></ul><h3 class="jobSectionHeader"><b>
Dining Service</b></h3><ul><li>
Serve meals in the dining room and work in the dining room as assigned.</li><li>
Promote and ensure a pleasant dining experience during all meals.</li><li>
Assist with dining room set up and clean up as assigned.</li><li>
Participate in pre-meal meetings.</li><li>
Follow residents&rsquo; diets as indicated on ISP and Confidential Diet Board/Chart.</li><li>
Observe, note, and document in daily log any resident changes in dining habits.</li><li>
Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.</li><li>
Provide room service delivery as needed.</li><li>
Practice safe food handling in compliance with universal care precautions at all times.</li></ul><h3 class="jobSectionHeader"><b>
Specific Responsibilities for the Reminiscence Neighborhood Care Manager</b></h3><ul><li>
IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.</li><li>
IEA residents to attend the afternoon social.</li><li>
Incorporate the concept of &lsquo;Creating Pleasant Days&rsquo; into the resident&rsquo;s daily routine.</li><li>
Integrate the individual resident&rsquo;s life skills into their daily routine.</li><li>
Blend a variety of multi-sensory experiences into the resident&rsquo;s day.</li><li>
Participate in monthly letters home and letter writing with the residents and their families.</li></ul><h3 class="jobSectionHeader"><b>
Training and Contributing to Team Success</b></h3><ul><li>
Participate as a member of a team and commits to working toward team goals.</li><li>
Demonstrate in daily interactions with others, our Team Member Credo.</li><li>
Commit to serving our residents and guests through our Principles of Service.</li><li>
Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li><li>
Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.</li><li>
Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.</li><li>
Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.</li><li>
Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li><li>
Perform other duties as assigned.</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Core Competencies</b></h2><ul><li>
Ability to react and remain calm in difficult situations</li><li>
Ability to handle multiple priorities</li><li>
Possess written and verbal skills for effective communication and a level of understanding</li><li>
Competent in organizational and time management skills</li><li>
Demonstrates good judgment, problem solving and decision-making skills</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Experience and Qualifications</b></h2><ul><li>
High School diploma/GED accepted and may be required per state/provincial regulations.</li><li>
CPR Certificate and First Aid as required by state/provincial regulations</li><li>
Must be at least 18 years of age</li><li>
Previous experience working with seniors preferred</li><li>
Desire to serve and care for seniors</li><li>
Ability to make choices and decisions and act in the resident&rsquo;s best interest</li><li>
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li></ul>
ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

Care Manager

Search 10000+ Client care manager jobs near you this January. New roles added regularly across leading industries. Apply today.