client care manager

Activities of Daily Living Behavioral Health

Join us in making a difference in the lives of those we serve by applying your skills as a Case Manager. Your expertise can help empower individuals and families on their journey toward stability and success.Case Manager Job DescriptionOverview:We seek a Case Manager to oversee client care and ensure quality outcomes and satisfaction.Responsibilities:- Manage care for up to 40 clients in Medicaid Waiver and Long Term Care programs.- Ensure Direct Support Workers (DSW) follow care plans and maintain client health.- Train, supervise, and evaluate DSWs.- Communicate with clients, families, and affiliates.- Conduct home visits quarterly, annually, and as needed.- Document client interactions and care changes.- Participate in after-hours on-call rotation and provide in-home backup support.Skills:- Experience in case management or related field preferred. Will train right candidate.- Experience with developmental disabilities preferred- Strong communication, organizational, and multitasking skills- Compassionate and team-orientedQualifications:- High School Diploma or equivalent- Current driver&rsquo;s license- Knowledge of HCBS rules and regulations preferredDetails: Full Time hours available- Salary: $14.00 per hour- High school diploma or equivalent preferred- Schedule: To be discussedJoin us and make a difference in our clients' lives!Job Type: Full-timeWork Location: In personJob Type: Full-timePay: From $14.00 per hourPeople with a criminal record are encouraged to applyWork Location: In person

Case Manager

BrightStar Care

Location: BrightStar Care of Mesa GilbertAre you ready to lead with purpose and make a meaningful impact in people&rsquo;s lives? At BrightStar Care, we&rsquo;re looking for a passionate and driven Branch Manager to oversee operations, inspire teams, and deliver exceptional care to our clients. If you&rsquo;re seeking a leadership role with flexibility, growth opportunities, and a company that truly values its people, this is your chance to shine. Join a team that lives by our mission of providing A Higher Standard of Care.Why Join BrightStar Care? We believe that caring for our employees is just as important as caring for our clients. That&rsquo;s why we offer a comprehensive and competitive benefits package:Compensation &amp; Financial Benefits<ul><li>Competitive Salary based on experience</li><li>Weekly pay with direct deposit</li><li>401(k) retirement plan Health &amp; Wellness</li><li>Medical, Dental, and Vision insurance</li><li>Short-Term Disability, Critical Illness, Accident, and Hospital Confinement coverage Whole Life and Term Life insurance options</li><li>Employee Assistance Program (EAP)</li></ul>Work-Life Balance &amp; Flexibility<ul><li>Flexible scheduling options</li><li>Generous paid time-off plans</li><li>Bereavement pay</li><li>Weekend and evening flexibility</li></ul>Professional Growth &amp; Support <ul><li>Ongoing training and free continuing education</li><li>Career advancement&mdash;we promote from within</li><li>RN oversight and clinical support</li><li>Recognition programs (Employee/Nurse of the Month) Additional Perks</li><li>Legal and financial advisory services (free or discounted)</li><li>Mobile scheduling, time tracking, and care documentation</li><li>Access shifts and updates on-the-go</li></ul>What Sets Us Apart<ul><li>Recognized as an Employer of Choice by HomeCare Pulse</li><li>Over 95% of locations are Joint Commission accredited (or in process)</li><li>Proud recipient of the Enterprise Champion for Quality award&mdash;8 years running</li><li>Locally owned and operated locations backed by a nationally respected brand</li></ul>Your Role as Branch Manager As the Branch Manager, you will be responsible for overseeing daily operations while ensuring high-quality care, strong team performance, and regulatory compliance.Key Responsibilities<ul><li>Client &amp; Customer Care: Lead and support Customer Care Managers (CCMs) while maintaining exceptional client relationships</li><li>Recruitment &amp; Staffing: Develop and execute ongoing recruitment strategies to attract and retain top talent</li><li>Operations Management: Oversee payroll, scheduling, billing, and coding processes using company systems and tools</li><li>Compliance &amp; Accreditation: Ensure adherence to Joint Commission standards and all federal, state, and local regulations</li></ul>What We&rsquo;re Looking ForProven leadership experience in healthcare, home care, or a related field<ul><li>Strong operational, organizational, and problem-solving skills</li><li>Excellent communication and team-building abilities</li><li>Commitment to delivering high-quality, compassionate care</li></ul>Ready to Make an Impact? Join BrightStar Care and lead a team that&rsquo;s dedicated to making a difference every day. If you&rsquo;re passionate about leadership, care, and excellence&mdash;we want to hear from you.Apply today and take the next step in your career.Pay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Branch Manager - Home Care

Amana Supportive Living

Job Title: Care Coordinator/Patient case manager.Company: Zoya Enhanced Care Management (ECM) Location: Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Santa Cruz, Solano, and Sonoma. Job Type: Full-Time or Part time Schedule: Monday &ndash; Friday, with flexible hours as needed Salary: $23 &ndash; $27 per hour Reports To: Program Manager / ECM SupervisorPosition SummaryZoya Enhanced Care Management (ECM) is seeking a compassionate and motivated Care Coordinator to provide comprehensive care coordination services to high-risk Medicaid Members. The ECM Care Coordinator will use a whole-person approach to assist Members in accessing medical, behavioral health, housing, and social services to improve their health outcomes and quality of life.This position involves field-based services, including home visits, community outreach, and collaboration with healthcare providers and community partners.Essential Duties and ResponsibilitiesThe ECM Care Coordinator will:Member Outreach and Engagement<ul><li>Conduct outreach to assigned Members through in-person visits, phone calls, and community outreach</li><li>Establish trusting relationships with Members</li><li>Educate members about ECM services and available resources</li><li>Engage hard-to-reach and high-risk populations</li></ul>Assessment and Care Planning<ul><li>Complete comprehensive assessments of Member needs, including:</li><li>Medical</li><li>Mental health</li><li>Substance use</li><li>Housing</li><li>Social determinants of health</li><li>Develop individualized, person-centered care plans with Member input</li><li>Review and update care plans regularly</li></ul>Care Coordination<ul><li>Coordinate services with:</li><li>Primary care providers</li><li>Mental health providers</li><li>Substance use treatment providers</li><li>Housing agencies</li><li>Community organizations</li><li>Schedule appointments and provide reminders</li><li>Assist Members in accessing services</li><li>Accompany Members to critical appointments when necessary</li></ul>Transitional Care Support<ul><li>Support Members during hospital admissions and discharges</li><li>Coordinate follow-up care</li><li>Ensure continuity of care</li></ul>Health Education and Support<ul><li>Educate members about:</li><li>Medication adherence</li><li>Chronic disease management</li><li>Healthy lifestyle choices</li><li>Help Members develop self-management skills</li></ul>Documentation<ul><li>Document all Member contacts and services accurately and timely</li><li>Maintain complete and compliant Member records</li><li>Use electronic care management systems</li></ul>Team Collaboration<ul><li>Participate in team meetings and case conferences</li><li>Communicate regularly with supervisors and team members</li><li>Participate in required trainings</li></ul>Required QualificationsApplicants must meet one or more of the following:Education and ExperiencePreferred:<ul><li>Bachelor&rsquo;s degree in:</li><li>Nursing</li><li>Social Work</li><li>Public Health</li><li>Psychology</li><li>Human Services</li><li>Certified Medical Assistant</li><li>Or related field</li></ul>ORMinimum:<ul><li>High School Diploma or GED AND</li><li>At least 2 years of experience working with high-risk populations</li></ul>Experience Working With:<ul><li>Medicaid population</li><li>Homeless individuals</li><li>Mental health</li><li>Substance use disorder</li><li>Chronic medical conditions</li><li>Care coordination or case management</li></ul>Preferred QualificationsHighly preferred:<ul><li>Registered Nurse (RN)</li><li>Licensed Social Worker</li><li>Community Health Worker certification</li><li>Care Coordination experience</li><li>ECM experience</li><li>Bilingual (Spanish, Somali, Amharic, Arabic, or other languages)</li></ul>Required SkillsMust have:<ul><li>Strong communication skills</li><li>Ability to work independently</li><li>Ability to work in community settings</li><li>Strong documentation skills</li><li>Basic computer skills</li><li>Reliable transportation</li><li>Valid driver&rsquo;s license</li></ul>Work EnvironmentThis position is:<ul><li>Field-based</li><li>Includes home visits</li><li>Includes community visits</li><li>Includes office work</li></ul>Physical RequirementsMust be able to:<ul><li>Travel to client locations</li><li>Sit, stand, and walk for extended periods</li></ul>Background RequirementsMust pass:<ul><li>Criminal background check</li><li>Driver&rsquo;s license check</li></ul>BenefitsZoya Enhanced Care Management (ECM)<ul><li>Competitive salary</li><li>Flexible schedule</li><li>Paid training</li><li>Career growth opportunities</li><li>Supportive team environment</li></ul>Why Join Zoya Enhanced Care Management (ECM)?We are committed to improving the lives of vulnerable populations through compassionate, person-centered care.How to ApplySubmit:<ul><li>Resume</li><li>Cover letter</li></ul>To:Email: zoyacareecmcalprovide2026@gmail.com Subject: ECM Care Coordinator ApplicationPay: $23.00 - $27.00 per hourWork Location: Hybrid remote in California City, CA 93505

Patient Care Manager

Solarity

<div><div><div>A Client Support Analyst&rsquo;s objective is to deliver necessary changes to expand and improve Solarity within our clients&rsquo; electronic medical record ecosystem.</div></div><div><div>
Primary Responsibilities</div></div><ul><li><div>
Execute tasks based on direction provided by the Client Care Manager.
</div></li><li><div>Collaborate with internal client champion(s) to define success criteria for implementing projects with relatively low complexity.</div></li><li><div>
Work in partnership with end users, project stakeholders, and/or subject matter experts to define preferred application behavior and technical specifications.
</div></li><li><div>Coordinate with cross-functional teams to implement changes in a test and production Solarity environment.
</div></li><li><div>Design and work with application business owner(s) to execute acceptance, full system, and regression testing.</div></li><li><div>
Determine necessary project tasks, estimate task level of effort, task dependencies, and start/stop dates to meet project deliverable requirements.</div></li><li><div>
Triage, troubleshoot, and escalate workflow or application design issues with implemented changes.
</div></li><li><div>Adhere to best practices and standards.</div></li><li><div>
Actively use Solarity product knowledge base content and subject matter experts to execute tasks.
</div></li><li><div>Accurately report time spent of request or project deliverables using a web based application.
</div></li><li><div>Comply with Solarity&rsquo;s policies, procedures and guidelines.</div></li><li><div>
May be required to perform other related duties as assigned</div></li></ul><div><div>
Qualifications</div></div><ul><li><div>
1+ year of relevant business analysis, technical analysis, software support, or other relatable Solarity experience required.</div></li><li><div>
Experience with Microsoft Office (Outlook, Word, Excel) required.
</div></li><li><div>Excellent verbal and written communication skills.</div></li><li><div>
Ability to interact and lead a professional conversation with a customer.</div></li><li><div>
Ability to quickly learn new changes in technology and strong problem solving skills.</div></li><li><div>
Ability to self-organize and achieve assigned goals with limited supervision.</div></li><li><div>
The following helpful, but not required:
</div><ul><li><div>SQL Server Management Studio experience.</div></li><li><div>
Basic understanding of maintaining application configuration files, HTML, XML, Lua programming language, HL7 interface.</div></li><li><div>
Associate or professional certification in related field.
</div></li><li><div>Familiarity with Microsoft Visio or diagramming tool.</div></li><li><div>
Healthcare information technology background.</div></li></ul></li></ul>
<div><div>About Solarity</div></div><div><div>
Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation. Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively.</div></div><div><div>
We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.</div></div><div><div>
Equal Employment Opportunity</div></div><div><div>
Solarity is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, age, disability, marital status, genetic information, veteran status, sex, sexual orientation, gender identity or expression, or any other status protected by applicable law.</div></div><div><div>
Important Notice: Solarity Health takes the security of job applicants seriously. Please be aware that all official recruiting communications from Solarity Health will come only from email addresses ending in @solarityhealth.com or through our applicant tracking system, Paycom, from addresses ending in @msg.paycomonline.com. We will never ask candidates for personal financial information, Social Security numbers, or payment of any kind during the recruiting or hiring process. If you receive a message from any other domain claiming to represent Solarity Health, do not respond and please report it to hr@solarityhealth.com.</div></div></div>

Client Support Analyst I

Excellent Healthcare & PRP Services Inc.

Job Summary We are seeking a dedicated and organized Customer Care Coordinator to join our team. In this role, you will serve as the primary point of contact for clients, ensuring exceptional service and support within a medical or dental office environment. Your ability to communicate effectively and manage administrative tasks will be essential in providing a seamless experience for our patients.Responsibilities<ul><li>Title: Client Care Coordinator / Support</li></ul>Department: AdministrativeWork Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., Occasional weekends and holidays. Duties &amp; Responsibilities<ul><li>Assist clients with scheduling an admission or first appointment date at the program or facility where they are referred.</li><li>Collect and review referral information upon receipt from the referral source and consult with others as needed to support coordination of services and scheduling of client interviews.</li><li>Work collaboratively with client&rsquo;s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.</li><li>If client does not keep assessment appointment, follow up by phone, mail or email and offer to reschedule the appointment.</li><li>Ensure the maintenance of documentation and statistics as required by the agency and funding sources.</li><li>Complete paperwork requirements and maintain quality, up-to-date clinical records, including Outcomes Survey information and information for invoicing; enter necessary information into EHPS. electronic medical records (EMR) system.</li><li>Participate in all assigned meetings, staff development, and training as required.</li><li>Remain in compliance with internal and external policies, procedures, regulations, and standards, including all EHPS&rsquo;s policies and procedures and Quality Assurance Plan,</li></ul>DDAP requirements, State Licensing standards, County Monitoring requirements, and managed care regulations.<ul><li>Collect information from collateral resources to aid in determining diagnosis and need for treatment.</li><li>Model and support health and wellness activities and healthy coping skills for clients.</li><li>Transcribe medical dictation, with absolute accuracy, to provide a permanent record of patient care.</li><li>Demonstrate an understanding of the medicolegal implications and responsibilities related to the transcription of patient records to protect the patient and the business/ institution.</li><li>Operate effectively, skillfully and efficiently designated word processing, dictation and transcription.</li></ul> Other responsibilities  There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority with the EHPS, are expected to be familiar with and adhere to:<ul><li>Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.</li><li>Promote and comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in according with the provision of the HIPPA regulations and all related rules and regulations.</li><li>Comply with the EHPS  protocols on the appropriate use of telephone, email and internet facilities.</li><li>Comply with the principles of risk management in relation to individual and corporate responsibilities.</li><li>Comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Manages time appropriately and prioritizes workload to ensure completion.</li><li>Performs other related duties as assigned.</li></ul>Competencies<ul><li>A self-starter who is able to work with minimum supervision.</li><li>Listens attentively.</li><li>Accurate proofreading skills.</li><li>Computer skills.</li><li>Writing Skills.</li><li>Manages and organizes information.</li><li>High motivated and flexible.</li><li>Client centered and organized approach to client care.</li></ul><ul><li>A good team player a confident person.</li><li>Demonstrate a high level of integrity, patience, compassion, care and professionalism in dealing with pressured, unpredictable and sensitive situations in relation to client care.</li></ul>Job RequirementEducation: Minimum of a Associate Degree in Social Work, psychology and mental health counseling or a related field from an accredited college or university.Experience: At least one year of experience in mental health setting preferred. Must understand the accurate proofreading of medical records and understand Time must be set aside to accomplish work correctly.Additional Eligibility Qualifications<ul><li>Excellent people skills, with an ability to partner with a dynamic leadership team.</li><li>Possess personal qualities of integrity, credibility, and commitment to the corporate mission.</li></ul>Job Types: Full-time, Part-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Baltimore, MD 21215 (Required)</li></ul>Ability to Relocate:<ul><li>Baltimore, MD 21215: Relocate before starting work (Required)</li></ul>Work Location: In person

Client Care Coordinator

Volunteer Behavioral Health Care System

Care Manager (Full-Time) &ndash; Cookeville CampusLocation: Cookeville, TN Schedule: Monday to Friday 8am-5pmEducation Required: Bachelor&rsquo;s degree in counseling, psychology, social work, behavioral sciences, or related field.Salary scale based on experience.Job SummaryWe are hiring a full-time Care Manager to provide person-centered support to adults and children. This role helps individuals access medical, behavioral health, social, and community resources following the TN Health Link model. Services are delivered in the office and community.Key ResponsibilitiesDevelop and monitor individualized care plans.Coordinate medical and behavioral health appointments.Connect individuals to community resources (housing, food, employment, legal, etc.).Provide in-person support for treatment and medication adherence.Assist with hospital discharge planning and crisis support.Educate patients and families on independent living skills.Maintain accurate documentation and reports.Work collaboratively with team members, families, and providers.QualificationsBachelor&rsquo;s degree behavioral sciences required (Counseling, Psychology, Social Work, or another related health field).Strong communication, organizational, and interpersonal skills.Ability to work both independently and as part of a multidisciplinary team.Must demonstrate empathy, professionalism, and reliability.Why Join Us?Meaningful work that impacts individuals and families in the community.Supportive team environment.Opportunities for professional growth.Competitive benefits and full-time stability.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Loan forgiveness</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have a bachelor&rsquo;s degree in behavioral sciences (Counseling, Psychology, Social Work, or another related health field)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Case management: 1 year (Required)</li></ul>Work Location: In person

Care Manager

TPAC Underwriters

A CAREER AT CAPTRUE BENEFITSWorking at Captrue Benefits, you&rsquo;ll experience a culture that is made up of a group of people who are supportive, innovative, collaborative, and caring towards each other and the customers we serve. Captrue Benefits is looking for a Claims Auditor/Stop Loss Specialist to join our team. This is a full-time remote position. Join our team and help us change the way healthcare is financed, disclosed and delivered.OUR VISION FOR THIS KEY ROLEThe Claims Manager oversees the Claims Department, ensuring timely, accurate, and compliant processing of healthcare claims and stop loss coordination. This role provides daily leadership, technical expertise, and cross-functional collaboration while driving continuous improvements in efficiency, quality, workflows, and cost management. The manager develops staff, creates and maintains department policies/procedures, supports regulatory compliance, manages high-cost claims and appeals, analyzes performance trends, and partners with internal and external stakeholders to advance operational goals.A SAMPLE OF WHAT YOU'LL GET TO DO IN THIS JOB<ul><li>Lead, coach, train and manage claims staff; oversee workload distribution and performance.</li><li>Resolve complex and escalated claim issues.</li><li>Oversee adjudication, research, appeals, disputes, and escalations.</li><li>Serve as SME for complex claims and coverage interpretation.</li><li>Develop and execute strategies to optimize auto-adjudication in partnership with Plan Building team.</li><li>Ensure compliance with ERISA, HIPAA, other applicable state/federal rules, and plan requirements.</li><li>Review, analyze and process appeals in accordance with regulatory guidelines and benefit plan requirements.</li><li>Analyze trends, errors, and system issues; identify root causes and improvement opportunities.</li><li>Participate in system updates, UAT, and defect resolution with IT and vendors.</li><li>Work with providers, members, and internal teams to resolve claim and reimbursement issues.</li><li>Support staff education, benefit interpretation, and cross-functional coordination.</li></ul>WHAT YOU'LL BRING TO THE JOB&middot; Bachelor&rsquo;s degree preferred; associate degree or equivalent experience accepted.&middot; 5-7 years of healthcare claim processing experience is required including thorough knowledge of coding structures (CPT, HCPCS, Revenue codes, ICD 9/10 etc.); as well as COB payments and distribution of funds.&middot; Understanding all types of claims pricing (Network, Medicare, UCR, etc.)&middot; Stop loss experience including understanding of contract types, reimbursement features/terms and claims filing requirements.&middot; 2&ndash;5+ years of supervisory/leadership experience.&middot; Familiarity with VBA Software claims systems strongly preferred but not required.&middot; Strong analytical, communication, and problem-solving skills; ability to manage high-volume priorities.WHO WE ARECaptrue Benefits is a third-party administrator located in Minneapolis, Minnesota. Captrue Benefit&rsquo;s mission is to change the way healthcare is financed, disclosed and delivered. We need people who value honesty and transparency; people who take ownership and responsibility of whatever they are doing. We seek individuals who value all people and interact with humility and respect; people who like to dig deep into issues, who are curious and who understand life is about more than work. If you believe in our mission and share our Core Values, then we would like to talk about how we can make a positive impact together.To apply directly with employer: https://recruiting.paylocity.com/recruiting/jobs/Details/3908270/TPAC-Underwriters/Claims-ManagerPay: $80,000.00 - $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Prescription drug insurance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Remote

Claims Manager - Captrue Benefits

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