client care representative

Tribeca Veterinary Dentistry & Oral Surgery

Tribeca Veterinary Dentistry &amp; Oral Surgery| Part-Time &rarr; Full-Time Growth OpportunityLocally Based Candidates PreferredWe are a veterinary hospital that specializes in dentistry and oral surgery seeking a compassionate, detail-oriented Client Service Representative (CSR) to join our team.This position will begin on a part-time basis, with the opportunity to transition into a full-time role. For an individual with the right mindset, strong work ethic, and desire to grow with the practice, there is also potential for advancement into an office managerial position as hospital needs evolve.About UsOur hospital focuses exclusively on advanced dental and oral surgical care for small animal companions. In addition to our board-certified veterinary dental specialist, our team includes a board-certified anesthesiologist, and close collaboration with a board-certified cardiologist to ensure the highest level of safety and care for our patients. We pride ourselves on providing a high level of client communication, education, and support throughout the treatment process.As a CSR, you are the first point of contact for our clients and play a vital role in creating a welcoming, supportive experience for both pets and their owners. Strong communication skills, attention to detail, and professionalism are essential.Position OverviewWe are looking for someone who is warm, organized, and comfortable in a medically focused environment.Preferred Qualifications<ul><li>Experience in veterinary medicine (CSR, assistant, technician, etc.)</li><li>Comfort with medical terminology (dental knowledge is a plus)</li><li>Bilingual communication skills</li><li>Strong organizational and multitasking abilities</li><li>Familiarity with social media platforms (Instagram, TikTok, Facebook, etc.)</li><li>Professional communication and client support skills</li><li>Locally based</li></ul>Responsibilities<ul><li>Client communication and appointment coordination</li><li>Scheduling procedures and consultations</li><li>Assisting with intake and discharge processes</li><li>Managing phone and email correspondence</li><li>Processing invoices and maintaining records</li><li>Supporting overall hospital flow</li><li>Assisting with light social media coordination (education posts, updates, etc.)</li></ul>Growth OpportunityThis role is designed to start part-time with the potential to transition into a full-time position for the right candidate.How to ApplyPlease submit your resume along with a brief introduction about your background and interest in specialty veterinary dentistry.Job Type: Part-timePay: $20.00 - $28.00 per hourWork Location: In person

Client Service Representative (Specialty Practice)

Heartland Veterinary Partners

<div>Practice:
<div>
At Boone's Creek Animal Hospital we are very proud of our large facility and have designed the building with our clients and patients in mind. With separate entrances, lobbies, and exam rooms for dogs and cats, we try to take the stress out of visiting the veterinarian.</div>
More about the Role:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. 
Anticipated Schedule<ul><li>8am-5:30pm 2-3 days per week</li></ul>
-Tuesday rotation (12pm - 8pm)<ul><li>Saturday 7:45am-12:30pm</li></ul>
Competencies:
<ul><li>Patience &amp; Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.</li><li>
Collaboration &amp; Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other&rsquo;s ideas.</li><li>
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.</li><li>
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.</li><li>
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.</li><li>
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.</li></ul>
Essential Responsibilities:
<ul><li>
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.</li><li>
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.</li><li>
Processes cash, checks, charge card payments and credit account payments.</li><li>
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.</li><li>
Assists in the updating of client/patient files, as needed.</li><li>
Prepares and sends client correspondence.</li><li>
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.</li><li>
Performs a backup of the computer system on a regular basis, as directed.</li><li>
Performs and oversees the performance of posting daily business.</li><li>
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.</li><li>
Answers incoming telephone calls applying proper telephone etiquette.</li><li>
Presents clients with medications, instructions, new client kits and any other take home items.</li><li>
Handles emergency situations with great care, patience, and following established clinic policies and procedures.</li><li>
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.</li></ul>
Requirements/Qualifications:
<ul><li>
Ability to work on weekends as required</li><li>
High school diploma or equivalent</li><li>
Previous veterinary experience preferred</li><li>
Client satisfaction references preferred</li><li>
Practices OSHA safety techniques including proper PPE</li></ul>
Benefits Offered:
<ul><li>
Paid time off</li><li>
Personal Pet Discount</li><li>
Health insurance; dental insurance; vision insurance</li><li>
Retirement benefits or accounts</li><li>
Bonus incentive</li><li>
Flexible work schedules</li><li>
Career and professional development</li><li>
Employee Assistance Program</li><li>
Employee Referral Program</li></ul> 
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range:
USD $15.00 - USD $17.00 /Hr.</div>

Client Service Representative at Boones Creek Animal Hospital

Old National Bank

<div>Overview:
<div>
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.</div><div></div><div> 
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.</div>
Responsibilities:

We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals. 
A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.<div> 
Salary Range</div><div>
The salary range for this position is $17.00/hr. - $27.50/hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.</div> 
Our ideal candidate will possess the following skills: 
Bilinagle in Spanish strongly preferred<ul><li>
High school diploma or GED required</li><li>
2-3 years of cash handling experience</li><li>
Excellent customer service skills</li><li>
Excellent balancing record</li><li>
Good organizational skills and attention to detail</li><li>
Ability to lift heavy boxes of coin</li></ul>
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. 
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!</div>

Client Service Representative

Simplified Bookkeeping

Simplified Bookkeeping is seeking a motivated and self-driven Client Acquisition Representative to help grow our client base by connecting with small business owners and generating new leads.This opportunity is ideal for someone who enjoys networking, relationship building, and creating opportunities independently. We are looking for someone who is confident communicating with people, goal-oriented, and motivated by performance-based income.Responsibilities:●Generate and follow up with leads●Build relationships with business owners and professionals●Network through social media, referrals, cold outreach, networking groups, and local events●Schedule consultations with potential clients●Represent the company professionally online and in person●Track leads and client communication updatesIdeal Candidate:● Strong communication and people skills●Self-motivated and dependable●Comfortable with sales conversations and networking● Able to work independently and manage your own schedule● Previous sales, networking, or client acquisition experience preferred●Driven, resourceful, and comfortable creating opportunities without being micromanagedCompensation:●Performance-based opportunity with commission and growth potential●Minimum of $300 earned per client signed and successfully onboarded● A signed client includes a completed contract, paid invoice, and completed onboarding process● Commissions are paid weekly for completed onboardings● Flexible schedule with remote or in-person opportunities availableSupport &amp; Training:●Guidance will be provided on our services, pricing, ideal client types, and outreach ideas● Potential industries include service-based businesses such as contractors, marketing agencies, cleaning companies, restaurants, and other small businesses●Representatives are responsible for finding and generating their own leads●Weekly check-ins will be held through Zoom or in person to review progress, questions, and strategiesThis role is best suited for someone who already understands how to communicate with potential clients, build relationships, and generate business opportunities independently.Pay: From $300.00 per weekBenefits:<ul><li>Flexible schedule</li><li>Work from home</li></ul>Work Location: Remote

Client Acquisition Representative

Wisconsin Community Veterinary Center

Company Overview Wisconsin Community Veterinary Center is dedicated to providing high-quality, affordable, and accessible full-service veterinary care to pets within our community. Our mission focuses on ensuring every pet receives exceptional treatment regardless of their owners' financial circumstances, fostering healthier and happier lives for pets and their families through compassionate service and ongoing education.Overview We are seeking a dedicated and dynamic Client Care Specialist to join our call center team. In this role, you will serve as the primary point of contact for clients seeking veterinary services, providing exceptional customer service while efficiently managing inquiries. Your medical terminology knowledge and strong communication skills will be essential in delivering a positive experience for pet owners and supporting our mission of accessible veterinary care.Duties<ul><li>Answer incoming calls promptly and professionally, addressing client questions and scheduling appointments with accuracy.</li><li>Utilize medical terminology effectively to communicate with clients about their pets&rsquo; health needs and treatment plans.</li><li>Maintain detailed and accurate data entry of client information into the system, ensuring confidentiality and compliance with privacy standards.</li><li>Provide clear information regarding services, policies, and procedures while demonstrating excellent phone etiquette.</li><li>Assist clients in navigating billing processes and payment options with patience and clarity.</li><li>Collaborate with veterinary staff to relay important client information and follow-up on outstanding issues or concerns.</li><li>Demonstrate strong computer skills to efficiently manage multiple systems simultaneously while maintaining a high level of accuracy.</li></ul>Specific Qualifications:<ul><li>Experience in a client-centered role in a veterinary clinic or a social services position is preferred</li><li>Must have high-speed internet</li><li>Must have a computer and headset</li><li>A keen eye for detail</li><li>Exceptional organizational skills</li><li>Ability to prioritize urgent call backs/emergencies</li><li>Impeccable customer service skills</li><li>Must be able to multitask during a call. Ex: Talk and type in an effective manner, when the call ends any notes/appointment scheduling/payment should be completed. Must be ready to take your next call when your current call ends.</li></ul>Skills<ul><li>Fluency in English; bilingual abilities in additional languages are highly desirable to serve diverse communities.</li><li>Knowledge of medical terminology related to veterinary care or healthcare environments.</li><li>Exceptional customer service skills with a professional demeanor and empathetic approach.</li><li>Strong communication skills, both verbal and written, with the ability to convey complex information clearly.</li><li>Proficiency in computer skills including data entry, scheduling software, and basic office applications.</li><li>Previous experience in a medical office or veterinary setting is preferred but not required.</li><li>Analysis skills to assess client needs quickly and provide appropriate solutions or referrals.</li><li>Excellent phone etiquette combined with patience and active listening capabilities to handle challenging situations effectively. Join our team as a Client Care Specialist to make a meaningful difference in the lives of pets and their owners by delivering compassionate, efficient, and professional service at every interaction!</li></ul>Pay: $16.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: Remote

Client Care Specialist - Call Center

State Bank of India

<div><h4 class="jobSectionHeader">JOB SUMMARY:</h4>
Responsible for delivering exceptional customer service to our banking customers. The Client Services Representative must go beyond handling customer transactions in a timely and professional manner, to engage customers and optimize ways to maximize their banking experience. Cross-sells bank products and processes customer transactions including but not limited to deposits, withdrawals, check cashing, remittances, and opening of new accounts. Complies with Federal and state laws and follows Bank policies and procedures.
<h4 class="jobSectionHeader">
ESSENTIAL FUNCTIONS:</h4><ul><li>
Processes transactions timely and accurately including deposits, withdrawals, cash advances, stop payments, blocks, wire transfers, remittances and any other transactions needed by customers.</li><li>
Develops strong knowledge of bank products and services; recommends bank services that align with customer needs and cross sells effectively.</li><li>
Follows bank policies and procedures, operates cash drawer in accordance with bank cash limits, balances cash drawer independently and complies with the Bank&rsquo;s over/short policy.</li><li>
Opens and closes customer accounts, including but not limited to checking, savings, and certificates of deposits.</li><li>
Achieves highlevel professional standards with work processes and outcomes. Processes transactions within authorized limits, which includes checkcashing limits and obtains managerial approval on all required transactions; completes servicing transactions accurately and efficiently, which may include maintaining a cash drawer, cash handling and balancing. Monitors and checks work for precision, clarity, and completeness; produces quality results.</li><li>
Contributes to the fulfillment of department and bank objectives and goals. Including but not limited to making phone calls to cross sell bank products, attending sales blitz events, and participating in sales programs to generate new customers.</li><li>
Orders, receives, verifies and distributes cash.</li><li>
Admits customers to safe deposit boxes.</li><li>
Leverages tools and resources to ensure accurate and consistent information of bank products and services and connects those to customer needs.</li><li>
Researches customer inquiries and ensures satisfactory resolution. Resolves technical and tactical issues related to account opening process, teller and customer service transactions.</li><li>
Where appropriate, actively takes advantage of all sales opportunities, crossselling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for nonbanking products.</li><li>
Maintains proper security controls regarding currency and negotiable instruments. Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank&rsquo;s BSA/AML reporting and recordkeeping procedures.</li><li>
Supports Bank compliance efforts by completing compliance and other technical training workshops as assigned. Ensures compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH Rules.</li><li>
Performs duties to ensure proper identification and information gathering of all parties subject to SBIC&rsquo;s Customer Information Program (CIP) and Customer Due Diligence Programs.</li><li>
Reviews reports to detect Suspicious Activity and files required reports to the BSA Officer or designee as found.</li><li>
Adheres to Bank policies and procedures and complies with all United States Federal and State Regulations including the Bank Secrecy Act, AntiMoney Laundering Act, Elder Abuse Law, USA PATRIOT Act, and OFAC laws and their implementing regulations. Complies with Wage and Hour regulations, including but not limited to taking meal and rest periods timely, recording time accurately, and reviewing/approving timecard.</li><li>
Detects Suspicious Activity and files required reports to the BSA Officer or designee as found.</li><li>
Other duties assigned by the supervisor or branch manager that are appropriate to the position.</li><li>
Regular and punctual attendance is required.</li></ul><h4 class="jobSectionHeader">
REQUIREMENTS:</h4><ul><li>
High School diploma or equivalent</li><li>
Minimum 1 year related and/or training in banking or highvolume cash handling.</li></ul><h4 class="jobSectionHeader">
SKILLS AND KNOWLEDGE:</h4><ul><li>
Excellent client service and communication skills with the ability to interact with a variety of bank clients.</li><li>
Knowledge of Federal Banking regulations pertaining to customer accounts.</li><li>
Experience with FIS core banking application or other banking software.</li><li>
Must be well organized and selfdriven to meet deadlines.</li><li>
Demonstrated ability to follow policies and procedures with written instructions as well as verbal instructions or directions from the manager.</li><li>
Ability to work branch hours, including weekends and some evenings.</li></ul><h4 class="jobSectionHeader">
QUALIFICATIONS:</h4>
To perform this job successfully, an individual must be able to meet minimum qualifications. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<h4 class="jobSectionHeader">
About State Bank of India (California)</h4>
State Bank of India (California) is a full-service financial institution, offering an extensive portfolio of lending solutions as well as comprehensive consumer, business, and international services. The Bank was established in 1982 as a California State Chartered Bank under the Department of Financial Institutions in Los Angeles, California. At present, we have a total of seven branches throughout California with our headquarters located in Downtown Los Angeles. Through its branch and online network, SBIC has a strong presence and specialization in specific business sectors and expanded strategic markets. SBIC is dedicated to servicing our customers and community throughout California and now through our online account opening platform, across United States.</div>

Client Services Representative (20 hours)

Kinney Drugs

<div>Overview:
<div>
Scope of Responsibilities: Demonstrates skillset and knowledge of Kinney Drugs retail pharmacy resources, within their respective platforms, to effectively answer and document patient related inquiries, complete patient updates and service patient and store requests in an accurate and efficient manner.</div><div></div><div> 
Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, associated job training, assisting staff members to complete daily duties and answer incoming and making outbound calls independently. Provide support as needed to peers, leaders, and other Kinney Drugs administrative resources.</div>
Responsibilities:
<div>
Job Duties:
</div><ul><li>Patient Care Center phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate locations (i.e. stores).</li><li>
Understand, master, and work efficiently in systems leveraged by the Patient Care Center.</li><li>
Provide Patient Care Center resolution of patient service questions and issues to ensure complete patient satisfaction.</li><li>
Participates and supports in the augmentation of training and development efforts of our Pharmacies.</li><li>
Intermediate understanding of pharmacy technology and workflow process &ndash; included is product dispensing, data entry, and adjudication workflow steps.
</li><li>Regulatory &amp; Operational Compliance &ndash; Proficient in all state and federal regulations ensuring compliance with the law; understands and ensures we follow company operational policies &amp; procedures as related to conditions of employment.
</li><li>Executes the plan &ndash; able to learn and understand specific aspects of the pharmacy management system (i.e., reception and release to patient queues).</li><li>
Follows instructions and completes tasks with a sense of urgency, responsible for daily department standards.</li><li>
Quality focused &ndash; understands and embraces the importance of our Quality Assurance Policy &amp; Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures.</li><li>
Integrity/Ethical Behavior &ndash; acts with integrity always; never willing to compromise integrity; behaves in a manner consistent with company standards; understands and fully complies with all HIPPA compliance standards maintain confidentiality regarding all patient information.
</li><li>Participate in additional pharmacy service-related projects as needed.</li><li>
Responsible for completing all mandatory and regulatory training programs.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:<div></div><div> 
Experience:</div><div>
Preferred:0-2 years experience as Pharmacy Technician or Customer Service Representative in a health care related service.</div><h1 class="jobSectionHeader">
Educational Requirements:</h1><ul><li>
Minimum: High School Diploma or GED</li></ul><div></div><div> 
Special Conditions of Employment:</div><ul><li>
Drug test</li><li>
Initial and continuous exclusion and sanction/disciplinary monitoring</li><li>
Any and all additional eligibility requirements based on the specific position</li></ul><div>
Compensation:</div><div></div><div> 
$15.00 - 17.00 an hour</div><div> 
</div><div>The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.</div><div></div><div> 
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.</div></div>

Patient Care Call Center Representative

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