client customer manager

Cogent Bank

<div><p>The Client Service Manager is responsible for leading the banking center team to meet and exceed all service quality goals and is responsible for the day to day operation of the banking center in an efficient, profitable, professional and compliant manner. Each team member will focus on delivering exceptional service by handling account openings and resolving account-related issues for all clients, including high net worth individuals, businesses and business owners. This role is essential in providing a seamless client experience while fostering strong relationships and maintaining client satisfaction.</p><h1 class="jobSectionHeader"><b>
Responsibilities and Duties</b></h1><ul><li>
Responsible for the administration of service, operational efficiency, risk applications, internal control, and management activities to meet bank objectives for the banking center.</li><li>
Develops a culture within the banking center in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.</li><li>
Performs client service functions including but not limited to opening new accounts, resolving client problems, and handling routine account related service requests.</li><li>
Supports verticals such as Sports and Entertainment Banking or Trust with account related functions</li><li>
Assists with treasury management sales and set up as needed. Supports consumer loan processes, as they are developed.</li><li>
Performs teller functions as needed.</li><li>
Manages, coaches, directs and motivates every team member to promote service excellence and maximize opportunities to broaden customer relationships through active listening, anticipating needs and recommending the most appropriate solution to help our customers achieve their goals.</li><li>
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.</li><li>
Proactively identifies process and procedural efficiencies to enable a best in class new account experience. Identifies questionable actions, operational inefficiencies and collaborates with staff to resolve or improve them.</li><li>
Ensures that all banking center associates understand the overall company objectives as well as their individual departmental objectives and that they work together to achieve the stated objectives.</li><li>
Comply with all bank policies, including BSA/AML requirements and regulatory guidelines. Complete all required training courses.</li><li>
File required reports and escalate suspicious activity to BSA Officer</li><li>
Other duties as assigned.</li></ul><h1 class="jobSectionHeader"><b>
Qualifications and Skills</b></h1><ul><li>
3 years banking experience in client service role</li><li>
High School Diploma or equivalent</li><li>
Strong operations and service skills.</li><li>
Demonstrated ability to lead, coach and motivate team to meet Bank objectives.</li><li>
Proven track record of sound decision-making</li><li>
Ability to actively engage in conversations with clients and customers</li><li>
Ability to present oneself as well as the company in a professional manner</li><li>
Excellent verbal and written communication skills</li><li>
Thorough knowledge of industry and regulatory compliance practices</li><li>
Proficient in the use of a personal computer, business software, and banking software</li><li>
Ability to complete tasks with accuracy</li><li>
Ability to multitask, prioritize, and manage time effectively</li></ul><p>
Cogent Bank is an Equal Opportunity Employer</p></div>

Client Service Manager

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Req #
</div><div>WD00098680
</div></div><div><div>Career area:
</div><div>Services
</div></div><div><div>Country/Region:
</div><div>Saudi Arabia
</div></div><div><div>State:
</div><div>Riyadh
</div></div><div><div>City:
</div><div>Riyadh
</div></div><div><div>Date:
</div><div>Wednesday, May 6, 2026
</div></div><div><div>Working time:
</div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><p></p><div><div><div><div><br>
<br>
<div>Join us as a <b>Client Success Manager</b> for key enterprise accounts in Saudi Arabia, where you will own the post-sales relationship, ensuring customers successfully adopt IT solutions and achieve measurable business outcomes. Acting as the primary point of contact, you will drive satisfaction, retention, and growth by aligning solutions with customers&rsquo; strategic objectives, monitoring service performance, and fostering strong executive relationships. This role requires bilingual stakeholder engagement and a deep understanding of local compliance standards and market dynamics.</div><div></div><div><b><br>
Your Responsibilities:</b></div><div></div><div><br>
<ul><li>
Serve as the primary contact for assigned enterprise accounts, driving customer satisfaction, retention, and growth opportunities.</li><li>
Align IT solutions and success plans with customers&rsquo; business objectives and digital transformation strategies.</li><li>
Monitor service performance and SLAs proactively, coordinating with technical and delivery teams to prevent issues.</li><li>
Lead regular business reviews (QBRs/MBRs), presenting usage insights, ROI metrics, and strategic recommendations to senior stakeholders.</li><li>
Ensure compliance with local regulations and internal governance standards in all engagements.</li><li><b>
Represent the voice of the customer</b> across internal teams, building strong relationships with Arabic- and English-speaking stakeholders.</li></ul><div></div><div><b><br>
Position Requirements:</b></div><div></div><div><ul><li><b><br>
5+ years </b>of experience in technology with hands-on exposure to servers, storage, backup, and end-user products (e.g., laptops).</li><li>
Proven ability to act as a client-facing focal point across sales, pre-sales, and delivery functions.</li><li>
Strong understanding of delivery, implementation, and activation of IT solutions, with proactive issue prevention skills.</li><li>
Excellent communication and stakeholder coordination abilities; capable of building trusted relationships.</li><li><b>
Language requirements: Fluent in English and Arabic (mandatory).</b></li><li>
Strong problem-solving mindset and ability to work collaboratively in a fast-paced environment.</li></ul></div><div></div><div><b><br>
What Can We Offer You:</b></div><div></div><div><br>
<ul><li>
An international team with a high focus on gender diversity.</li><li>
Employee Assistance Program for psychological, legal, and financial consultancy.</li><li>
A company committed to sustainability through CO2 Offset, Asset Recovery Services, and Lenovo Certified Refurbished portfolio.</li><li>
Access to training for personal development via our internal e-learning platform.</li><li>
Mentorship program to support your career growth.</li></ul></div></div><br>
<p></p>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div><div><ul><li>Saudi Arabia<br>
</li></ul></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Client Success Manager CSM

StackAdapt

<div>
 <p>
  StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
 </p>
 <p>
  As a Client Partner, you&rsquo;ll lead StackAdapt&rsquo;s partnership with a portfolio of B2B clients and be responsible for growing and scaling programmatic and martech revenue in your category. Reporting to the Director of Client Partners, you&rsquo;ll use your deep understanding of the digital advertising landscape to help B2B marketers translate their business goals into media strategies powered by StackAdapt&rsquo;s platform.&nbsp;
 </p>
 <strong>
  What you&rsquo;ll do:
 </strong>
 <ul>
  <li>
   Own the growth of your portfolio of clients by building a robust pipeline of opportunities and renewals, leveraging insights and successful campaigns to expand partnerships.
  </li>
  <li>
   Build deep, consultative partnerships with senior marketers within your client portfolio by aligning StackAdapt solutions to their business objectives.
  </li>
  <li>
   Translate marketing challenges into platform strategies across programmatic, audience targeting, and measurement.
  </li>
  <li>
   Partner cross-functionally with new business AEs, Solutions, Product, and Marketing to deliver high-performing campaigns, seamless client experiences, and revenue growth.
  </li>
  <li>
   Identify and execute upsell and cross-sell opportunities that drive incremental value for clients, and result in account growth.
  </li>
  <li>
   Create narratives showcasing data-driven insights that shape customer strategies, lead to business impact, and reinforce your partnerships.
  </li>
  <li>
   Lead account planning, forecasting, and pipeline management for your portfolio; maintain a strong view of growth potential and client health.
  </li>
  <li>
   Act as a subject matter expert on B2B marketing and emerging ad tech trends; share learnings internally and externally.
  </li>
  <li>
   Represent the voice of the customer internally, informing enhancements to StackAdapt&rsquo;s product, process, and sales motion.
  </li>
  <li>
   Travel occasionally for key client meetings and industry events.
  </li>
 </ul>
 <strong>
  What you&rsquo;ll bring:
 </strong>
 <ul>
  <li>
   High standards and a proven track record of achieving or exceeding revenue goals in a media, programmatic, or martech environment.
  </li>
  <li>
   Deep understanding of digital media buying, DSPs, and data-driven marketing strategies; B2B experience strongly preferred.
  </li>
  <li>
   Strong analytical and strategic thinking skills; able to connect insights to growth strategies.
  </li>
  <li>
   Excellent communication skills, both written and verbal; ability to influence senior clients in person and on video.
  </li>
  <li>
   Collaborative mindset and comfort working cross-functionally to deliver results.
  </li>
  <li>
   Experience with CRM tools (Salesforce) and disciplined pipeline management.
  </li>
  <li>
   Curiosity, a bias toward action, ownership, and a passion for building long-term client partnerships.
   <br/>
   <br/>
  </li>
 </ul>
 StackAdapter's Enjoy:
 <ul>
  <li>
   Highly competitive salary
  </li>
  <li>
   Retirement/ 401K/ Pension Savings globally
  </li>
  <li>
   Competitive Paid time off packages including birthday's off!
  </li>
  <li>
   Access to a comprehensive mental health care program
  </li>
  <li>
   Health benefits from day one of employment
  </li>
  <li>
   Work from home reimbursements
  </li>
  <li>
   Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
  </li>
  <li>
   Robust training and onboarding program
  </li>
  <li>
   Coverage and support of personal development initiatives (conferences, courses, books etc)
  </li>
  <li>
   Access to StackAdapt programmatic courses and certifications to support continuous learning
  </li>
  <li>
   An awesome parental leave program
  </li>
  <li>
   A friendly, welcoming, and supportive culture
  </li>
  <li>
   Our social and team events!
  </li>
 </ul>
 <p>
  <em>
   Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
  </em>
 </p>
 <em>
  StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you&rsquo;re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
 </em>
 &nbsp;
 <em>
  We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
 </em>
 &nbsp;
 <strong>
  About StackAdapt
 </strong>
 &nbsp;We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:&nbsp;G2 Top Software for 2026
 <br/>
 2026 Best Workplaces&trade; for Young Talent and in Canada by Great Place to Work&reg;
 <br/>
 #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising&nbsp;To learn more about our privacy practices, please see our Privacy Policy.&nbsp;
 <span>
 </span>
</div>


Client Partner, B2B

Ameriprise Financial

<div><p><b>About Our Company</b></p><p><br>
We&rsquo;re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses &ndash; Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p><b>
Job Description</b></p><p></p>
Serve as point of contact for advisors, clients, and relationship partners for service issues, requests, policies, procedures, and account information. Interact directly with clients and advisors to research questions, issue resolution cases, and resolve problems over the phone or advise service partners. Respond to inquiries with timely, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment.<p></p><p><b>
Key Responsibilities</b></p><p></p><ul><li>
Serve as point of contact for customers regarding service issues, assist in troubleshooting issues, and enter service requests into systems for resolution by service partners.</li><li>
Ensure all information is gathered and accurately entered to ensure prompt resolution. Receive guidance from coaches on a regular basis, to process requests.</li><li>
Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service.</li><li>
Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers. Refer more sophisticated issues to appropriate service partners.</li><li>
Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding question(s).</li><li>
Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner in order to meet or exceed service goals.</li><li>
Directly contact customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests.</li><li>
Use appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes.</li></ul><p></p><p><b><br>
Required Qualifications</b></p><p></p><ul><li>
Education: High school or GED.</li><li>
Experience: 0-1 year relevant experience required.</li><li><ul><li>Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.</li></ul></li><li>
Excellent customer service skills.</li><li>
Ability to explain policies or concepts in a straightforward, easy-to-understand manner.</li><li>
Strong written and verbal communication skills.</li><li>
Demonstrated ability managing multiple priorities in a fast-paced environment.</li><li>
Demonstrated skill troubleshooting and identifying and resolving root cause issues.</li><li>
For remote agents, access to high-speed internet with speeds sufficient to support the responsibilities of the role.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><p></p><ul><li>
Previous customer service experience.</li><li>
Product-specific or financial services industry experience.</li></ul><p></p><p><b>
Visa Sponsorship</b></p><p><br>
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).</p><p></p><p><b>
Base Pay Salary</b></p><p></p>
The estimated hourly rate for this role is $19.95 / hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.<p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Exempt/Non-Exempt</b></p></div></div></div></div></div></div></div>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Client Service<p></p><div><div><div><div><div><div><div><p><b>
Line of Business</b><b>
</b></p></div></div></div></div></div></div></div>SERVD Service Delivery<p></p><p><i>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.</i></p><p></p><p><i>
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.</i></p></div>

Customer Professional II

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<br>
<p>Company Overview:</p><p></p><p><br>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p></p><p><br>
Position Overview:</p><p></p><p><br>
We are seeking a highly skilled and detail-oriented Client Reporting and Data Analyst to join our team. This role is responsible for generating comprehensive reports for clients, creating customer dashboards, performing utilization analysis for various teams, and managing CRM functions for the MEA region. The ideal candidate will have advanced Excel capabilities, experience in order processing and management, and proficiency in MDF and rebate calculations.</p><p></p><p><br>
What you&rsquo;ll do as the CSM-III:</p><p><br>
<br>
Employees employed in the role of CSM-III shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<br>
<br>
Client Reporting:</p><p>
Generate and deliver accurate and timely reports for clients, ensuring clarity and actionable insights. Collaborate with clients to understand their reporting needs and tailor reports accordingly.</p><ul><li>
Advanced Excel Capabilities:</li></ul><p>
Utilize advanced Excel functions and tools to extract, manipulate, and analyze data. Create detailed reports and dashboards for both clients and internal stakeholders.</p><ul><li>
Customer Dashboards:</li></ul><p>
Develop and maintain interactive customer dashboards that provide real-time insights and metrics. Ensure dashboards are user-friendly and meet the specific needs of clients.</p><ul><li>
Utilization Analysis:</li></ul><p>
Conduct utilization analysis for various teams to optimize resource allocation and efficiency. Identify trends, provide recommendations, and support decision-making processes.</p><ul><li>
CRM Management (MEA Region):</li></ul><p>
Manage CRM activities for the MEA region, ensuring data accuracy and up-to-date records. Create and maintain prospect records in the CRM system.</p><ul><li>
Order Processing and Management:</li></ul><p>
Handle order processing from receipt to fulfillment, ensuring accuracy and timely delivery. Manage order tracking, updates, and communication with relevant stakeholders.</p><ul><li>
Freight Reporting:</li></ul><p>
Compile and analyze freight data to produce detailed reports. Provide insights on freight costs, efficiency, and opportunities for cost savings.</p><ul><li>
MDF and Rebate Calculations:</li></ul><p>
Perform calculations for Market Development Funds (MDF) and rebates. Ensure accuracy and compliance with company policies and client agreements.</p><p>
.</p><p>
What you will bring to the team:</p><ul><li>
Education:<br>
bachelor&rsquo;s degree in business administration, Finance, Data Analytics, or a related field.</li></ul><p>
Experience:</p><ul><li>
Proven experience in a similar role involving client reporting and data analysis.</li><li>
Strong proficiency in Microsoft Excel, including advanced functions (pivot tables, VLOOKUP, macros).</li><li>
Experience with CRM systems, specifically within the MEA region, is highly desirable.</li><li>
Background in order processing and management.</li></ul><p>
Skills:</p><ul><li>
Exceptional analytical and problem-solving skills.</li><li>
Strong attention to detail and accuracy.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li><li>
Proficiency in data visualization tools and techniques.</li></ul><p></p><p><br>
Zones offers a comprehensive Benefits package
<br>
<br>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p><br>
#LI-AK2</p><p>
Job timings: 2:00 PM to 10:30 PM (Pk time)</p></div>

Client Success Manager – 3

Ooredoo Fintech

<div>
 <p>
  <strong>
   Purpose
  </strong>
 </p>
 <p>
  We are looking for a commercially driven customer lifecycle expert to join the OFTI as Customer Value &amp; Lifecycle Manager. In this role, you will own the end-to-end customer journey &mdash; from onboarding and first transaction to wallet adoption and cross-sell &mdash; designing the strategies that turn single-use customers into loyal, multi-product users of the respective markets of OFTI. You are the architect of customer value management, retention and revenue diversification for OFTI.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Remittance is today's revenue engine in some of the markets and requires evolving customers into active wallet users &mdash; generating revenue through cross-sell into cards, micro-lending, and lifestyle services. In the new markets it will require ensuring multiple use cases are adopted from the get-go. The Customer Value &amp; Lifecycle Manager operates across Qatar, Oman, Tunisia, Maldives and future markets, sitting at the strategic centre of this transition and ensuring the business is systematically maximizing the lifetime value of every customer relationship.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Context
  </strong>
 </p>
 <p>
  <strong>
   Ooredoo Fintech (OFT)
  </strong>
  is a fast-growing scale-up on a mission to empower people and businesses across the MENA region with innovative financial solutions. Backed by the strength and heritage of Ooredoo Group and driven by a passionate team, we deliver secure, intuitive money tools through our brands: Ooredoo Money, walletii, and m-Faisaa, serving users in Qatar, Oman, and the Maldives. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Accountabilities
  </strong>
 </p>
 <ul>
  <li>
   Define and own the customer lifecycle framework across all OFTI markets &mdash; mapping the journey from acquisition through activation, engagement, and cross-sell, with clear commercial KPIs at each stage.
  </li>
  <li>
   Build and maintain Customer Lifetime Value (CLV) models to identify high-value segments, predict churn risk, and ensure commercial investment is directed to the highest-return opportunities.
  </li>
  <li>
   Design data-driven lifecycle campaign briefs for the central marketing team and country teams, ensuring all campaigns are audience-targeted, journey-sequenced, and tied to measurable revenue outcomes.
  </li>
  <li>
   Lead the commercial strategy for wallet adoption &mdash; developing incentive structures, activation triggers, and multi-product propositions that shift customer behaviour from single use-case user to regular wallet engagement.
  </li>
  <li>
   Identify and size cross-sell opportunities across the product portfolio, building the commercial case for each revenue stream with P&amp;L projections and conversion modelling.
  </li>
  <li>
   Monitor and report on lifecycle KPIs (D7/D30 retention, product attach rates, dormancy rates, cross-sell conversion) across all markets, producing actionable recommendations for the stakeholders.
  </li>
  <li>
   Oversee and manage the commercial budget, ensuring that financial resources are strategically allocated across lifecycle triggers to maximize ROI and lower the cost-of-retention.
  </li>
  <li>
   Partner with central marketing and local market teams to architect the commercial calendar, ensuring campaign sequencing is optimized to drive long-term Customer Lifetime Value (CLTV) and portfolio health.
  </li>
  <li>
   Rigorously evaluate the performance of ongoing initiatives in collaboration with local &amp; central teams, validating that engagement activities have materialized into the expected revenue growth and measurable customer stickiness.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Experience
   </strong>
   : 5&ndash;8 years in customer lifecycle management, CRM strategy, or customer value management within Fintech, Banking, or Telecoms, with a demonstrated track record of driving retention and cross-sell outcomes.
  </li>
  <li>
   <strong>
    Lifecycle &amp; CRM Skills:
   </strong>
   Proven experience designing and executing lifecycle programs that deliver measurable improvement in retention, engagement, and cross-sell conversion rates.
  </li>
  <li>
   <strong>
    Commercial Acumen:
   </strong>
   Strong understanding of consumer financial products economics, including digital wallet revenue models, remittance, and consumer lending P&amp;L.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Entry Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor's degree in Business, Marketing, Finance, or a related field. MBA or equivalent postgraduate qualification is a strong plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Personal Profile
  </strong>
 </p>
 <ul>
  <li>
   Adept at navigating a matrix organization, demonstrating the professional maturity and interpersonal agility required to drive alignment and high-velocity execution across diverse cross-functional and regional teams.
  </li>
  <li>
   Customer-first thinker with a strong revenue orientation &mdash; able to connect user behaviour patterns to commercial outcomes and build a compelling case for investment.
  </li>
  <li>
   Strong storytelling and brief-writing skills to influence marketing and product teams who do not report directly to this role.
  </li>
  <li>
   Comfortable operating across multiple markets with varied cultural and regulatory contexts, adapting strategies without losing commercial rigour.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Value & Lifecycle Manager

HG Marketing

<p><b>Location:</b> Lahore (Gulberg III, Liberty Market)<br/><b>Working Hours: </b>Monday to Friday | 10:00 AM &ndash; 6:00 PM<br/><b>Employment Type:</b> Full-Time, On-site<br/><b>Salary Range: </b>70,000 to 85,000 PKR (Based on Experience)</p><p><b>Company Description:</b><br/>HG Marketing Ltd helps businesses grow their audience, reach out to leads, and convert their podcasts into a content goldmine. We create high-quality audio and video content with editing services to repurpose across all content platforms. We strive to make our clients a thought leader in their industry.</p><p><b>Key Responsibilities:</b></p><ul><li>Plan, organize, and maintain content calendars for client podcasts</li><li>Submit raw files for editing, oversee the process, and ensure adherence to client instructions and quality standards</li><li>Ensured all client-delivered assets undergo rigorous quality checks and reviews</li><li>Design or oversee the creation of thumbnails and manage social media posts to promote episodes effectively</li><li>Review edited content for quality and client compliance, managing revisions as necessary</li><li>Act as the primary contact for clients, addressing their needs and keeping them updated on project milestones</li><li>Work closely with editors and content creators to deliver high-quality podcast content.</li></ul><p><b>Requirements:</b></p><ul><li>Social Media Marketing and Social Media Optimization (SMO) skills</li><li>Proficiency in content planning, editing oversight, and analytics</li><li>Excellent problem-solving, communication, and teamwork skills</li><li>Analytical skills and knowledge of industry quality standards</li><li>Bachelor&rsquo;s degree in marketing, communication, or related field is preferred</li><li>Experience in a similar role is preferred</li><li>Knowledge of platforms like YouTube, Spotify, and Apple Podcasts is a plus</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs85,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Client Content Manager

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