client customer manager

Nexus92

Job description<ul><li>Location: D2 Block, Johar Town, Lahore</li><li>Timings: Monday to Friday, 11:00 AM &ndash; 8:00 PM &amp; must be available on calls on Saturday's)</li><li>Experience Required: 2+ Years</li><li>Job Type: Full-Time | On-site</li></ul>About the RoleAre you great at building strong relationships and managing client communication?Nexus92 is hiring a Client Relationship Manager to join our growing team. This role is ideal for someone with strong interpersonal skills who enjoys solving client problems, improving satisfaction, and supporting long-term growth. You&rsquo;ll work closely with internal teams to ensure a smooth client experience and help drive the company&rsquo;s service excellence forward.Key Responsibilities<ul><li>Manage and nurture relationships with new and existing clients</li><li>Serve as the main point of contact for client communication and support</li><li>Identify client needs and coordinate with internal teams to ensure timely solutions</li><li>Monitor client satisfaction and proactively address issues or concerns</li><li>Maintain detailed records of client interactions and project updates</li><li>Support retention strategies and contribute to client success initiatives</li></ul>Who We're Looking For<ul><li>Minimum 2 years of experience in a customer-facing or account management role</li><li>Strong communication and interpersonal skills</li><li>Ability to multitask and manage multiple client accounts</li><li>A proactive mindset with a problem-solving attitude</li><li>Familiarity with CRM tools and a basic understanding of tech or digital services is a plus</li></ul>What You&rsquo;ll Gain<ul><li>Competitive salary with growth opportunities</li><li>A collaborative, fast-paced work environment</li><li>Opportunities to work directly with leadership and cross-functional teams</li><li>Skill-building through real-world client interactions and team mentorship</li><li>A strong culture focused on teamwork, ownership, and professional development</li></ul>How to ApplySend your updated resume to hr@nexus92.comUse the subject line: &quot;Application for Client Relationship Manager&quot;Job Type: Full-timePay: From Rs70,000.00 per monthWork Location: In person

Client Relationship Manager

Kimia Journey Pvt Ltd

Job Title: Client Manager (Arabic Speaker)Location: Abu Dhabi BranchJob Description:<ul><li>We are looking for a Client Manager to join our Abu Dhabi team.</li><li>The role requires strong communication skills in Arabic and English with the ability to build and maintain client relationships.Key.</li></ul>Responsibilities:<ul><li>Handle client inquiries and provide immigration service guidance.</li><li>Manage client relationships and ensure high customer satisfaction.</li><li>Coordinate with internal teams to support client requirements.</li><li>Maintain proper records and update client files.</li></ul>Requirements:<ul><li>Must be fluent in Arabic &amp; English (spoken and written).</li><li>Previous experience in client service/relationship management preferred.</li><li>Strong interpersonal and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Immediate joiners preferred.</li></ul>Interested candidates can share their CVs at hr@dm-consultant.com or &#8234;+971 54 705 1905Job Type: Full-time

Client Manager - Arabic Speaker

First Abu Dhabi Bank (FAB)

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
 
 
 
 
 The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
 
 
 
 
 This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
 
 
 
 
 The Manager, Client Services must :
 
 
 
 <ul>
 <li>
 Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
 </li>
 <li>
 Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
 </li>
 <li>
 Demonstrates a willingness for personal development through ongoing internal and external training programs
 </li>
 <li>
 Adheres to the Banks timings and work structure
 </li>
 <li>
 To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.
 </li>
 </ul>
 
 
 Generic and Job Specific Accountabilities:
 
 
 
 
 <ul>
 <li>
 Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.
 </li>
 <li>
 Client point of contact in the absence of the RM.
 </li>
 <li>
 Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.
 </li>
 <li>
 Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
 </li>
 <li>
 Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
 </li>
 <li>
 Perform signature verification checks and make call backs as per requirement (if permitted by TL)
 </li>
 <li>
 Liaise with internal stakeholders for any follow-ups
 </li>
 <li>
 Liaise with international branches as and when required (if applicable)
 </li>
 <li>
 Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
 </li>
 <li>
 Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
 </li>
 <li>
 Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
 </li>
 <li>
 Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
 </li>
 <li>
 Attend internal/external training as required for business needs as well as personal development
 </li>
 <li>
 Monitor and escalate the ICCS system for the relevant department as requested
 </li>
 <li>
 Assist in mentoring and training other staff whenever possible
 </li>
 <li>
 Provide cover during leave periods for colleagues
 </li>
 <li>
 Strict adherence to Banks policies and procedures, compliance, and regulatory requirements
 </li>
 <li>
 Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
 </li>
 <li>
 Willing to move from segment to segment as per management request.
 </li>
 <li>
 Any other additional tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Job knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Good understanding of banking products and services.
 </li>
 <li>
 University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
 </li>
 <li>
 Ability to work in a team and develop professional relationships over all levels.
 </li>
 <li>
 Excellent interpersonal skills, creative and a self-starter.
 </li>
 <li>
 Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
 </li>
 </ul>
</div>

Manager- Client Services

dubizzle MENA

<div>Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people&rsquo;s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As the Client Relationship Manager, you will support the sales team by ensuring seamless account management, maintaining strong client relationships, and contributing to revenue growth. You will be responsible for account activation, credit consumption management, account renewal tracking, and generating essential reports. You will also sell packages over the phone, assist in booking acquisition meetings, ensure client accounts are visited by the sales team, and monitor team revenue achievement.
Key Responsibilities:<ul>
<li>Facilitate the activation and onboarding of new client accounts.</li>
<li>Build and maintain strong relationships with clients to drive retention and satisfaction.</li>
<li>Monitor client accounts to ensure accurate credit allocation and consumption.</li>
<li>Generate regular Account Management (AM) reports analysing client engagement and performance.</li>
<li>Conduct data analysis on client activity to identify trends, improvement areas, and growth opportunities.</li>
<li>Track client satisfaction, collect feedback, and recommend improvements to enhance service delivery.</li>
<li>Monitor client listings and ads to ensure compliance with company standards and optimise performance.</li>
<li>Address client inquiries, resolve issues promptly, and collaborate with the sales team to ensure client satisfaction.</li>
<li>Proactively manage account renewals and coordinate renewal activities with the sales team.</li>
<li>Sell, cross-sell &amp; up-sell bundles and listing packages over the phone to small existing or potential clients.</li>
<li>Support the sales team in booking acquisition meetings and ensuring a steady pipeline of prospects.</li>
<li>Ensure all client accounts are visited and properly managed by the sales team for relationship building and upselling.</li>
<li>Support the sales team in achieving their sales and revenue targets, with CRM KPIs linked to overall team performance.</li>
<li>Support tasks related to Sales Effectiveness (SE) projects, including target tracking and reporting.</li>
<li>Communicate team performance updates and provide feedback, including handling client complaints, to SE and management teams.</li>
</ul>Requirements
Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li></ul>
Experience:<ul><li>
2+ years of experience in a customer service or account management role.</li></ul>
Knowledge:<ul>
<li>Strong proficiency in data analysis and reporting tools, such as Microsoft Office, Excel or CRM systems.</li>
<li>Knowledge of classifieds and online platforms is a plus.</li>
</ul>Skills:<ul>
<li>Excellent communication, problem-solving, and interpersonal skills.</li>
<li>Ability to manage multiple priorities and thrive in a fast-paced environment.</li>
<li>Strong sales acumen with the ability to sell over the phone and assist in acquisition activities.</li>
<li>Data-driven mindset with attention to detail and accuracy in reporting.</li>
</ul>Traits:<ul>
<li>Organised, proactive, and able to collaborate effectively across teams.</li>
<li>Customer-focused mindset.</li>
<li>Excellent communication, organisational skills, attention to detail, and the ability to work well in a team.</li>
</ul>Benefits<ul>
<li>A fast paced, high performing team.</li>
<li>Comprehensive Health Insurance</li>
<li>Life Insurance</li>
<li>Rewards &amp; Recognitions</li>
<li>Learning &amp; Development opportunities</li>
</ul>#Egyptdubizzle</div>

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Client Relationship Manager, you will support the sales team by ensuring seamless account management, maintaining strong client relationships, and contributing to revenue growth. You will be responsible for account activation, credit consumption management, account renewal tracking, and generating essential reports. You will also sell packages over the phone, assist in booking acquisition meetings, ensure client accounts are visited by the sales team, and monitor team revenue achievement.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Facilitate the activation and onboarding of new client accounts
 </li>
 <li>
 Build and maintain strong relationships with clients to drive retention and satisfaction
 </li>
 <li>
 Monitor client accounts to ensure accurate credit allocation and consumption
 </li>
 <li>
 Generate regular Account Management (AM) reports analysing client engagement and performance
 </li>
 <li>
 Conduct data analysis on client activity to identify trends, improvement areas, and growth opportunities
 </li>
 <li>
 Track client satisfaction, collect feedback, and recommend improvements to enhance service delivery
 </li>
 <li>
 Monitor client listings and ads to ensure compliance with company standards and optimise performance
 </li>
 <li>
 Address client inquiries, resolve issues promptly, and collaborate with the sales team to ensure client satisfaction
 </li>
 <li>
 Proactively manage account renewals and coordinate renewal activities with the sales team
 </li>
 <li>
 Sell, cross-sell &amp; up-sell bundles and listing packages over the phone to small existing or potential clients
 </li>
 <li>
 Support the sales team in booking acquisition meetings and ensuring a steady pipeline of prospects
 </li>
 <li>
 Ensure all client accounts are visited and properly managed by the sales team for relationship building and upselling
 </li>
 <li>
 Support the sales team in achieving their sales and revenue targets, with CRM KPIs linked to overall team performance
 </li>
 <li>
 Support tasks related to Sales Effectiveness (SE) projects, including target tracking and reporting
 </li>
 <li>
 Communicate team performance updates and provide feedback, including handling client complaints, to SE and management teams
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 2+ years of experience in a customer service or account management role
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Strong proficiency in data analysis and reporting tools, such as Microsoft Office, Excel or CRM systems
 </li>
 <li>
 Knowledge of classifieds and online platforms is a plus
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Excellent communication, problem-solving, and interpersonal skills
 </li>
 <li>
 Ability to manage multiple priorities and thrive in a fast-paced environment
 </li>
 <li>
 Strong sales acumen with the ability to sell over the phone and assist in acquisition activities
 </li>
 <li>
 Data-driven mindset with attention to detail and accuracy in reporting
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 Organised, proactive, and able to collaborate effectively across teams
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Excellent communication, organisational skills, attention to detail, and the ability to work well in a team
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

United SEO Marketing DMCC

Job Description: Client Relationship ManagerPosition Overview: USEO are seeking a highly motivated and skilled Client Relationship Manager to join our digital marketing agency. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. You will serve as the primary point of contact for clients, understanding their goals and objectives, and coordinating efforts across various teams within the agency.Responsibilities:&middot; Build and nurture strong relationships with clients, serving as their trusted advisor and primary point of contact within the agency.&middot; Understand clients' business goals, marketing objectives, and target audience to develop effective digital marketing strategies.&middot; Collaborate with internal teams, including account managers, creative teams, and digital specialists, to ensure the successful execution of client campaigns and projects.&middot; Proactively identify opportunities to upsell or cross-sell agency services to existing clients, contributing to revenue growth.&middot; Regularly communicate with clients to provide project updates, performance reports, and strategic recommendations.&middot; Monitor client satisfaction levels, promptly addressing any issues or concerns to maintain a high level of customer satisfaction.&middot; Stay up-to-date with industry trends, digital marketing best practices, and emerging technologies to provide valuable insights and recommendations to clients.Skills and Experience:&middot; Proven experience as a Client Relationship Manager or similar role within a digital marketing agency.&middot; Strong understanding of digital marketing principles, strategies, and tactics.&middot; Excellent interpersonal and communication skills, both written and verbal.&middot; Ability to build rapport and establish trust with clients.&middot; Strong problem-solving and decision-making abilities.&middot; Exceptional organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.&middot; Proficiency in using CRM software and project management tools.&middot; Results-oriented mindset with a focus on delivering measurable outcomes for clients.&middot; Ability to thrive in a fast-paced and collaborative team environment.Qualifications:&middot; Degree in Marketing, Advertising, Business, or a related field (or equivalent work experience). Master's degree is a plus.&middot; Experience in managing large-scale digital marketing campaigns and budgets.&middot; Knowledge of various digital marketing channels, such as SEO, SEM, social media, email marketing, and content marketing.&middot; Familiarity with marketing analytics tools to track and analyze campaign performance.&middot; Google Ads certifications and other relevant advertising certifications are a strong advantage.&middot; Knowledge of SEO, content marketing, and broader digital marketing channels is beneficial.Benefits:&middot; Dubai Working Visa&middot; Comprehensive health insurance plan&middot; Return flight home per year.&middot; Opportunities for personal and professional growth through continuous learning.&middot; Collaborative and dynamic work environment.&middot; Exposure to diverse campaigns and industries.&middot; Paid time off and holidays.Job Type: Full-timePay: AED15,000.00 - AED18,000.00 per month

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Client Success Manager – 1

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