client customer manager

Tanny Shelters Private Limited

Job DescriptionWe are seeking a proactive and customer-focused Client Relationship Manager to manage client interactions, sales coordination, and documentation for apartment projects. The ideal candidate will build strong customer relationships, ensure a smooth sales process, and oversee end-to-end documentation and handover procedures.Responsibilities:<ul><li>Handle customer inquiries and follow up with prospective buyers regarding apartment sales.</li><li>Present project details, pricing, and available units to potential customers.</li><li>Coordinate site visits and ensure a positive client experience.</li><li>Maintain strong post-sale relationships with customers to ensure satisfaction and referrals.</li><li>Manage booking formalities, agreement preparation, and other documentation related to apartment sales.</li><li>Coordinate with internal teams (sales, legal, accounts, and projects) for smooth completion of customer-related processes.</li><li>Maintain accurate and updated customer records in ERP software and proficiency in MS Office</li><li>Assist customers with loan documentation, registration, and possession formalities.</li><li>Resolve client concerns promptly and maintain professional communication at all times.</li><li>Generate regular sales and customer follow-up reports.</li><li>Excellent problem-solving and customer service abilities.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;22,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>construction: 4 years (Required)</li></ul>Willingness to travel:<ul><li>25% (Required)</li></ul>Work Location: In person

Client Relationship Manager

Royal Smart Properties

Royal Smart Limousine is Dubai&rsquo;s leading provider of premium chauffeur and corporate transportation services, trusted by government entities, top-tier corporates, luxury hotels, and international clients. As part of our ongoing expansion, we are seeking an experienced and client-focused Client Relationship Manager to strengthen our corporate partnerships and ensure superior service delivery across all accounts.Position OverviewThe Client Relationship Manager will play a strategic role in nurturing and expanding Royal Smart Limousine&rsquo;s corporate client base. This position requires a strong communicator, skilled negotiator, and detail-oriented professional capable of managing complex contracts, maintaining long-term business relationships, and driving corporate growth initiatives.The ideal candidate will have deep knowledge of UAE B2B sales, contract management, and customer retention strategies, and will serve as the key liaison between clients and internal departments to ensure exceptional service delivery.Key ResponsibilitiesClient Relations &amp; Corporate Sales<ul><li>Build and maintain strong, long-term relationships with existing and new corporate clients.</li><li>Identify business growth opportunities within government, hospitality, events, and enterprise sectors.</li><li>Develop customized proposals, quotations, and presentations for prospective clients.</li><li>Negotiate pricing, contract terms, and service agreements in line with company policies.</li><li>Ensure client satisfaction through consistent communication and proactive issue resolution.</li></ul>Contract &amp; Account Management<ul><li>Manage the full contract lifecycle &mdash; from tender submissions and contract drafting to renewal and amendment.</li><li>Liaise with the Legal and Finance teams for document review and compliance verification.</li><li>Track contract performance, renewal timelines, and service-level agreements (SLAs).</li><li>Maintain an updated database of all client accounts, contracts, and renewal schedules.</li></ul>Market &amp; Performance Analysis<ul><li>Conduct competitor and market research to identify emerging corporate opportunities.</li><li>Monitor key account performance using CRM and ERP dashboards.</li><li>Prepare monthly business reviews and revenue forecasts for senior management.</li></ul>Candidate ProfileQualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (MBA preferred).</li><li>4&ndash;7 years of proven experience in corporate sales, client management, or B2B account management, preferably in transportation, logistics, or hospitality.</li><li>Strong knowledge of UAE commercial practices, procurement, and contract procedures.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication, negotiation, and presentation skills.</li><li>Strong relationship-building and customer service orientation.</li><li>Proficiency in CRM/ERP systems (Odoo, Salesforce, or Zoho) and Microsoft Office Suite.</li><li>Fluent in English and Arabic (both written and spoken).</li><li>Valid UAE driving license is mandatory.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

First Abu Dhabi Bank (FAB)

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
 
 
 
 
 The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
 
 
 
 
 This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
 
 
 
 
 The Manager, Client Services must :
 
 
 
 <ul>
 <li>
 Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
 </li>
 <li>
 Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
 </li>
 <li>
 Demonstrates a willingness for personal development through ongoing internal and external training programs
 </li>
 <li>
 Adheres to the Banks timings and work structure
 </li>
 <li>
 To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.
 </li>
 </ul>
 
 
 Generic and Job Specific Accountabilities:
 
 
 
 
 <ul>
 <li>
 Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.
 </li>
 <li>
 Client point of contact in the absence of the RM.
 </li>
 <li>
 Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.
 </li>
 <li>
 Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
 </li>
 <li>
 Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
 </li>
 <li>
 Perform signature verification checks and make call backs as per requirement (if permitted by TL)
 </li>
 <li>
 Liaise with internal stakeholders for any follow-ups
 </li>
 <li>
 Liaise with international branches as and when required (if applicable)
 </li>
 <li>
 Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
 </li>
 <li>
 Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
 </li>
 <li>
 Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
 </li>
 <li>
 Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
 </li>
 <li>
 Attend internal/external training as required for business needs as well as personal development
 </li>
 <li>
 Monitor and escalate the ICCS system for the relevant department as requested
 </li>
 <li>
 Assist in mentoring and training other staff whenever possible
 </li>
 <li>
 Provide cover during leave periods for colleagues
 </li>
 <li>
 Strict adherence to Banks policies and procedures, compliance, and regulatory requirements
 </li>
 <li>
 Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
 </li>
 <li>
 Willing to move from segment to segment as per management request.
 </li>
 <li>
 Any other additional tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Job knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Good understanding of banking products and services.
 </li>
 <li>
 University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
 </li>
 <li>
 Ability to work in a team and develop professional relationships over all levels.
 </li>
 <li>
 Excellent interpersonal skills, creative and a self-starter.
 </li>
 <li>
 Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
 </li>
 </ul>
</div>

Manager- Client Services

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>

Client Success Manager – 1

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1: 
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Zebulon Consulting

Job SummaryWe are looking for a Customer Success Manager/Chapter Head of a Community on behalf of our client, to handle premium clients and key business accounts. The ideal candidate has strong communication skills and prior experience managing high-net-worth individuals in sectors like hospitality, coworking (e.g., WeWork), or banking.Key Responsibilities<ul><li>Serve as the primary point of contact for assigned clients</li><li>Build and manage relationships with business owners and key stakeholders</li><li>Ensure a seamless and high-touch client experience</li><li>Address concerns and resolve issues promptly and professionally</li><li>Collaborate with internal teams to deliver on client expectations</li><li>Maintain accurate client records and communication logs</li></ul>Candidate Requirements<ul><li>Minimum 5 years of relevant experience</li><li>Background in hospitality, banking, or coworking environments preferred</li><li>Excellent verbal and written communication skills</li><li>Strong interpersonal and problem-solving abilities</li><li>Candidates residing within 5 km of Kondapur preferred</li></ul>Working HoursMonday to Saturday, 9:00 AM &ndash; 6:00 PM<ul><li>2nd and 4th Saturdays off</li><li>Travel will be required</li></ul>Why Join Us<ul><li>Work with premium clientele and key decision-makers</li><li>Be part of a dynamic and professional team</li></ul>Job Type: Full-timePay: &#8377;60,000.00 - &#8377;79,000.00 per monthExperience:<ul><li>Client relationship: 5 years (Preferred)</li></ul>Location:<ul><li>Kondapur, Hyderabad, Telangana (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

USEO - United Search Engine Optimization

We are seeking a highly motivated and skilled Client Relationship Manager to join our digital marketing agency. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. You will serve as the primary point of contact for clients, understanding their goals and objectives, and coordinating efforts across various teams within the agency.
 
Responsibilities:
 Build and nurture strong relationships with clients, serving as their trusted advisor and primary point of contact within the agency.
 Understand clients' business goals, marketing objectives, and target audience to develop effective digital marketing strategies.
 Collaborate with internal teams, including account managers, creative teams, and digital specialists, to ensure the successful execution of client campaigns and projects.
 Proactively identify opportunities to upsell or cross-sell agency services to existing clients, contributing to revenue growth.
 Regularly communicate with clients to provide project updates, performance reports, and strategic recommendations.
 Monitor client satisfaction levels, promptly addressing any issues or concerns to maintain a high level of customer satisfaction.
 Stay up-to-date with industry trends, digital marketing best practices, and emerging technologies to provide valuable insights and recommendations to clients.
 
 Skills and Experience:
 Proven experience as a Client Relationship Manager or similar role within a digital marketing agency.
 Strong understanding of digital marketing principles, strategies, and tactics.
 Excellent interpersonal and communication skills, both written and verbal.
 Ability to build rapport and establish trust with clients.
 Strong problem-solving and decision-making abilities.
 Exceptional organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.
 Proficiency in using CRM software and project management tools.
 Results-oriented mindset with a focus on delivering measurable outcomes for clients.
 Ability to thrive in a fast-paced and collaborative team environment.
 
 Qualifications:
 Degree in Marketing, Advertising, Business, or a related field (or equivalent work experience). Master's degree is a plus.
 Experience in managing large-scale digital marketing campaigns and budgets.
 Knowledge of various digital marketing channels, such as SEO, SEM, social media, email marketing, and content marketing.
 Familiarity with marketing analytics tools to track and analyze campaign performance.
 Google Ads certifications and other relevant advertising certifications are a strong advantage.
 Knowledge of SEO, content marketing, and broader digital marketing channels is beneficial.

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Manager- Client Services

Client Success Manager – 1

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