client customer manager

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
What you&rsquo;ll do as the Customer Success Manager 2:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Creating quotations, processing sales orders, responding to RFQs.</li><li>
Deal Registrations for major OEMs.</li><li>
Maintaining and updating customer price books.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li></ul> 
<ul><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li></ul> 
<ul><li>
Ability to work with little or no supervision.</li></ul> 
 Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
Job timings: 2:00 PM to 10:30 AM (Pk time)</div>

Client Success Manager – 2

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1: 
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Client Success Manager – 1

Roschcrete Technologies Pvt Ltd

Client Relationship Manager<ul><li>Job Description: We are looking for a dedicated and personable Client Relationship Manager to nurture long-term relationships with our clients. The ideal candidate will serve as a key link between the company and its clients, ensuring smooth communication, exceptional service delivery, and continuous client satisfaction. This role requires strong interpersonal skills, strategic thinking, and a proactive approach to client engagement.</li></ul><ul><li>Job Responsibilities:</li></ul>1.Client Relationship Managementa)Serve as the primary point of contact for all client communications and queries.b)Build and maintain strong, trust-based relationships with new and existing clients.c)Understand client goals, challenges, and expectations to provide effective solutions.d)Conduct regular follow-ups and feedback sessions to ensure satisfaction and retention.2.Project Coordination &amp; Supporta)Collaborate with internal teams (design, technical, operations, and accounts) to ensure project alignment and timely delivery.b)Track project milestones, deliverables, and updates, keeping clients informed at every stage.c)Ensure all client requirements are accurately documented and executed.d)Assist in managing timelines, approvals, and escalations efficiently.3.Business Growth &amp; Strategya)Identify opportunities for upselling, cross-selling, and business expansion within existing client accounts.b)Contribute to developing client engagement strategies that strengthen long-term partnerships.c)Support management in client presentations, proposals, and negotiations.d)Maintain and update the client database using CRM tools for reporting and performance tracking.4.Performance Monitoring &amp; Reportinga)Prepare periodic reports summarizing client interactions, project status, and satisfaction levels.b)Analyze feedback and suggest improvements to enhance service quality.c)Monitor client account performance and identify areas for optimization.<ul><li>Job Requirements:</li></ul>1.Excellent verbal and written communication skills.2.Strong interpersonal and relationship-building abilities.3.Ability to multitask and manage multiple client accounts simultaneously.4.Strategic and analytical mindset with attention to detail.5.Proficiency in MS Office Suite and CRM software.6.Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.7.2&ndash;5 years of experience in client relationship management, customer success, or business development.8.Prior experience in the architecture, construction, or design industry will be a plus.Job Type: Full-timePay: &#8377;20,000.00 - &#8377;40,000.00 per monthWork Location: In person

Client Relationship Manager

First Abu Dhabi Bank

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together. 
Job Description 
The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
The Manager, Client Services must :<ul><li>
Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)</li><li>
Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.</li><li>
Demonstrates a willingness for personal development through ongoing internal and external training programs</li><li>
Adheres to the Banks timings and work structure</li><li>
To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.</li></ul>
Generic and Job Specific Accountabilities:<ul><li>
Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.</li><li>
Client point of contact in the absence of the RM.</li><li>
Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.</li><li>
Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.</li><li>
Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team</li><li>
Perform signature verification checks and make call backs as per requirement (if permitted by TL)</li><li>
Liaise with internal stakeholders for any follow-ups</li><li>
Liaise with international branches as and when required (if applicable)</li><li>
Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.</li><li>
Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.</li><li>
Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.</li><li>
Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow</li><li>
Attend internal/external training as required for business needs as well as personal development</li><li>
Monitor and escalate the ICCS system for the relevant department as requested</li><li>
Assist in mentoring and training other staff whenever possible</li><li>
Provide cover during leave periods for colleagues</li><li>
Strict adherence to Banks policies and procedures, compliance, and regulatory requirements</li><li>
Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance</li><li>
Willing to move from segment to segment as per management request.</li><li>
Any other additional tasks as assigned by management.</li></ul>
#LI-MM2 
Qualifications 
Job knowledge, Skills and Experience
<ul><li>Good understanding of banking products and services.</li><li>
University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field</li><li>
Ability to work in a team and develop professional relationships over all levels.</li><li>
Excellent interpersonal skills, creative and a self-starter.</li><li>
Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.</li></ul></div>

Manager- Client Services - Emiratized Role

Maison de Nova

We are currently seeking a proactive and personable Client Relationship Manager to join our team and act as the key point of contact for our valued clients.Role OverviewAs a Client Relationship Manager, you will be responsible for nurturing client relationships, ensuring high levels of satisfaction, and identifying opportunities to grow accounts. You will work closely with internal teams to deliver seamless service and help drive the long-term success of both our clients and our company.Key Responsibilities<ul><li>Build and maintain strong, long-term relationships with clients</li><li>Serve as the main point of contact for client communications</li><li>Understand client needs and ensure their expectations are met or exceeded</li><li>Monitor account performance and address any issues proactively</li><li>Identify upselling and cross-selling opportunities</li><li>Work closely with internal teams (e.g., marketing, sales, operations) to coordinate service delivery</li><li>Prepare and deliver regular client updates and performance reports</li><li>Handle client feedback with professionalism and provide solutions where needed</li></ul>Requirements<ul><li>Proven experience in a client-facing role, preferably in [insert relevant industry]</li><li>Excellent interpersonal and communication skills</li><li>Strong organisational and problem-solving abilities</li><li>Ability to manage multiple client accounts with attention to detail</li><li>Comfortable working independently and as part of a team</li><li>Proficient in CRM software and Microsoft Office/Google Workspace</li><li>A proactive and client-focused mindset</li></ul>Nice to Have<ul><li>Experience in [specific tools or platforms your company uses]</li><li>Fluency in additional languages is a plus</li><li>Background in [e.g., digital marketing, luxury services, SaaS, etc.]</li></ul>What We Offer<ul><li>A dynamic and collaborative work environment</li><li>Competitive salary and performance-based bonuses</li><li>Professional development opportunities</li><li>Flexible working options (if applicable)</li><li>Supportive team culture focused on growth and innovation</li></ul>Job Type: Full-timePay: From AED8,000.00 per monthExperience:<ul><li>business development: 6 years (Preferred)</li><li>client manager: 6 years (Preferred)</li></ul>

Zameen.com

<div>
 
 We&rsquo;re looking for a driven and relationship-focused professional to join our Sales team as a Client Relationship Manager.
 
 The ideal candidate will be responsible for expanding and engaging the agency portfolio, optimizing churn, and achieving revenue goals in the assigned region.
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Drive revival, activation, and expansion of the zonal agency portfolio for classifieds
 </li>
 <li>
 Build and maintain strong relationships with real estate agencies in your region
 </li>
 <li>
 Manage and grow assigned accounts through regular visits and follow-ups
 </li>
 <li>
 Present product demos and close deals to meet revenue targets
 </li>
 <li>
 Keep clients updated on new offerings and upselling opportunities
 </li>
 <li>
 Achieve monthly, quarterly, and annual revenue goals
 </li>
 <li>
 Provide exceptional customer service to strengthen long-term partnerships
 </li>
 <li>
 Analyze market trends and develop tactical growth plans
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Tech-savvy, self-motivated, and results-driven professional
 </li>
 <li>
 Strong interpersonal and stakeholder management skills
 </li>
 <li>
 Excellent negotiation, listening, and problem-solving abilities
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Dynamic business acumen and analytical mindset
 </li>
 </ul>
</div>

Power International Holding

<div>
 
 
 Job Summary
 
 
 
 We are seeking a highly experienced, strategic yet hands-on
 
 Client Delivery Manager
 
 to lead the delivery, scaling, and support of our AI SaaS platform across complex enterprise environments.
 
 
 The ideal candidate brings a strong blend of
 
 technical fluency
 
 ,
 
 compliance awareness
 
 ,
 
 client relationship management
 
 , and
 
 operational discipline
 
 &mdash;while consistently identifying opportunities for
 
 growth, automation
 
 , and
 
 efficiency
 
 . You will be responsible for ensuring the smooth, compliant, and value-driven delivery of our AI platform, to clients across industries such as
 
 healthcare, energy, oil &amp; gas, government, hospitality, and financial services
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own the end-to-end
 
 delivery execution
 
 for enterprise clients, ensuring SLA compliance, platform adoption, and long-term client satisfaction.
 </li>
 <li>
 
 Adapt delivery models
 
 to meet the needs of both large enterprises and fast-growing clients.
 </li>
 <li>
 Work cross-functionally with engineering, product, support, and commercial teams to
 
 scale service delivery
 
 in a high-growth AI SaaS environment.
 </li>
 <li>
 Integrate and manage
 
 compliance frameworks
 
 (e.g., GDPR, ISO, HIPAA) without compromising delivery agility or client experience.
 </li>
 <li>
 Leverage
 
 AI/ML and NLP-based automation
 
 to reduce Mean Time to Resolution (MTTR) and improve Customer Satisfaction (CSAT).
 </li>
 <li>
 Ensure
 
 operational discipline
 
 across regions using dashboards, escalation procedures, and delivery playbooks.
 </li>
 <li>
 Collaborate with commercial teams to
 
 identify up sell and cross-sell opportunities
 
 through data-driven delivery insights.
 </li>
 <li>
 Define, measure, and report on
 
 client success metrics
 
 , including platform engagement and business outcomes&mdash;not just satisfaction scores.
 </li>
 <li>
 Lead critical
 
 incident recovery efforts
 
 , restoring trust and service continuity in high-stakes situations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience, Skills &amp; Knowledge
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree
 
 in Computer Science, Information Technology, Business, or a related field.
 </li>
 <li>
 Minimum
 
 5 years of experience
 
 in client delivery roles within
 
 SaaS, FinTech, HealthTech, or RegTech
 
 environments.
 </li>
 <li>
 
 GCC region experience
 
 (minimum 2 years) is a
 
 strong advantage
 
 .
 </li>
 <li>
 Proven track record in delivering
 
 complex software platforms
 
 to enterprise clients with high compliance or regulatory requirements.
 </li>
 <li>
 Experience with
 
 AI/ML-powered platforms
 
 , including
 
 automated triage workflows
 
 (e.g., NLP-based ticket routing or prioritisation).
 </li>
 <li>
 Demonstrated success in reducing MTTR and improving CSAT through
 
 intelligent automation and service optimisation
 
 .
 </li>
 <li>
 Consistent achievement of
 
 99%+ SLA compliance
 
 across global or multi-regional accounts.
 </li>
 <li>
 Strong knowledge of
 
 cloud infrastructure (e.g., AWS)
 
 with hands-on experience in cost optimisation initiatives.
 </li>
 <li>
 Solid understanding of
 
 regulatory frameworks
 
 such as
 
 GDPR
 
 ,
 
 ISO 27001
 
 , and
 
 HIPAA
 
 (for healthcare clients).
 </li>
 </ul>
 
 
</div>

Client Delivery Manager – AI SaaS

Search 10000+ Client customer manager jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 client customer manager jobs NEAR_ME

Client Success Manager – 2

Client Success Manager – 1

Client Relationship Manager

Manager- Client Services - Emiratized Role

Client Relationship Manager

Client Relationship Manager

Client Delivery Manager – AI SaaS