client customer manager

Atlantis BPO Solutions Private Limited

Job Title: Client Relationship Manager (CRM) Company: Atlantis Tech Location: Islamabad, Pakistan (Onsite) Job Type: Full-Time | Night Shift (US Hours) | 6:00 PM &ndash; 3:00 AMAbout the Role:Atlantis Tech is looking for a dynamic Client Relationship Manager who can confidently manage client communication while understanding Sales and Complete Revenue Cycle Management (RCM). This role is ideal for someone who can build strong relationships, manage client expectations, identify growth opportunities, and coordinate with operational teams to deliver exceptional service.Key Responsibilities:<ul><li>Manage and maintain relationships with US-based healthcare clients</li><li>Lead client calls, meetings, follow-ups, and account management</li><li>Support RCM workflows, billing operations, and VMA coordination</li><li>Identify upselling and business growth opportunities</li><li>Resolve client concerns and ensure timely execution</li><li>Track KPIs, performance reports, and client satisfaction</li><li>Coordinate with internal teams for smooth service delivery</li></ul>Requirements:<ul><li>Experience in Client Relationship Management</li><li>Knowledge of Sales and business development principles</li><li>Understanding of Revenue Cycle Management (RCM)</li><li>Excellent English communication and presentation skills</li><li>Strong problem-solving and stakeholder management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Female candidates will be preferred</li><li>Fresh candidates with excellent communication skills may also apply</li></ul>How to Apply:Email your updated CV to: careers@atlantis.tech with a Subject Line: Client Relationship Manager (CRM) or directly apply via indeed.Work Location: In person

Client Relationship Manager

MEETING MATTERS CLINIC

About Meeting Matters ClinicMeeting Matters is Islamabad's premier mental health clinic, providing professional counseling and therapy services. We are committed to making mental health care accessible, compassionate, and effective for our community. As we continue to grow, we're looking for a dedicated Client Relationship Manager to be the first point of contact for our clients.The OpportunityThis is a Shift based Hybrid (Face to Face and Online) Job. We're hiring a Client Relationship Manager (CRM) Psychologist BASED IN ISLAMABAD to manage client communications, bookings, and ensure an exceptional client experience from first inquiry to ongoing therapy. This is a client-facing role that combines customer service excellence, administrative efficiency, and genuine care for people's wellbeing.If you're empathetic, organized, and passionate about mental health, this role offers meaningful work where you directly impact people's healing journeys.What You'll DoClient Communication &amp; Engagement:<ul><li>Respond to client inquiries via WhatsApp, phone calls, email, and social media</li><li>Provide warm, professional first contact for people seeking therapy</li><li>Explain our services, therapist specializations, and session fees</li><li>Answer questions about therapy process, confidentiality, and what to expect</li><li>Follow up with potential clients who haven't booked yet</li><li>Check in with clients after their first session to encourage continuity</li></ul>Scheduling &amp; Booking Management:<ul><li>Manage therapist availability calendars and schedule client sessions</li><li>Coordinate bookings across multiple therapists and time slots</li><li>Send session confirmations and reminders to clients</li><li>Handle session rescheduling and cancellations</li><li>Optimize scheduling to maximize therapist occupancy</li><li>Manage weekend and evening booking requests</li></ul>Client Matching &amp; Coordination:<ul><li>Match clients with appropriate therapists based on their needs and concerns</li><li>Understand each therapist's specializations (anxiety, depression, trauma, couples, etc.)</li><li>Consider client preferences for gender, language, and therapy approach</li><li>Coordinate with therapists on their availability and schedule changes</li><li>Facilitate smooth handoffs between CRM team members</li></ul>Payment Processing &amp; Follow-up:<ul><li>Send payment information and bank details to clients</li><li>Track and follow up on outstanding payments professionally</li><li>Confirm receipt of session payments</li><li>Maintain accurate payment records in the system</li><li>Handle billing inquiries and resolve payment issues</li></ul>Administrative Tasks:<ul><li>Maintain organized client records and booking database</li><li>Send intake forms (RISB) to new clients before first session</li><li>Update client information and session history</li><li>Prepare daily/weekly reports on bookings and inquiries</li><li>Maintain filing system for client documentation</li><li>Support overall clinic administrative needs</li></ul>Quality Client Experience:<ul><li>Ensure every client feels heard, valued, and supported</li><li>Handle sensitive situations with empathy and professionalism</li><li>Address client concerns or complaints promptly and effectively</li><li>Maintain confidentiality and respect client privacy at all times</li><li>Create a welcoming, non-judgmental atmosphere</li><li>Represent the clinic's values in every interaction</li></ul>What We're Looking ForRequired Qualifications:<ul><li>Masters Degree or MS / MPhil in Psychology</li><li>1-2 years of experience in customer service, client relations, or administrative role</li><li>Excellent communication skills in English and Urdu (both written and spoken)</li><li>Strong phone and WhatsApp communication abilities</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and manage multiple priorities</li><li>Professional, empathetic, and patient demeanor</li></ul>Preferred Qualifications:<ul><li>Previous experience in healthcare, counseling center, or wellness industry</li><li>Familiarity with mental health terminology and therapy processes</li><li>Experience with CRM systems or booking management software</li><li>Social media management skills</li><li>Psychology or social sciences background</li><li>Experience handling sensitive or confidential information</li></ul>Essential Personal Qualities:✓ Empathetic and genuinely care about people's wellbeing✓ Non-judgmental attitude toward mental health issues✓ Patient and calm under pressure✓ Excellent listening skills✓ Warm, friendly, and approachable personality✓ Professional boundaries and emotional maturity✓ Reliable, punctual, and responsible✓ Quick learner who adapts easily✓ Problem-solver with positive attitude✓ Team player who collaborates wellWhat We OfferCompensation &amp; Benefits:<ul><li>Competitive salary: PKR 40,000 - 50,000 per month (based on experience)</li><li>Annual increments based on performance</li><li>Performance-based bonuses</li><li>Probation period: 3 months with evaluation</li></ul>Work Environment:<ul><li>Supportive, mission-driven team culture</li><li>Direct impact on people's mental health journeys</li><li>Professional development and training opportunities</li><li>Learn about mental health and therapy from experienced therapists</li><li>Respectful, collaborative workplace</li></ul>Work ScheduleFull-time positionWorking hours and days will be discussed and finalized during the interview based on clinic needs and candidate availability.Potential schedules may include:<ul><li>Morning shifts, evening shifts, or split shifts</li><li>6-7 days per week with rotating offs</li><li>May include weekend availability</li></ul>Exact timings to be confirmed upon hiring.Key Success MetricsYour performance will be measured by:<ul><li>Response time to client inquiries (target: under 5 minutes)</li><li>Inquiry-to-booking conversion rate (target: 60%+)</li><li>Client satisfaction scores (target: 4.5/5+)</li><li>Session attendance rate (minimize no-shows)</li><li>Accuracy of scheduling and record-keeping</li><li>Payment collection efficiency</li><li>Professional communication quality</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client Relationship Manager (CRM)

Synoptek

<div>Overview:

Synoptek
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. 
Client Delivery Lead
This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. 
The Client Delivery Lead is a &ldquo;player coach&rdquo; who is responsible for directly managing and mentoring a subset of support engineers within a business unit. In addition to their mentorship responsibilities, the Lead will also continue to perform customer support activities which could include customer meetings and serve as an escalation point for the team. 
The Lead&rsquo;s success will be measured by the performance and professional development of your direct reports and meeting operational business unit goals, as well as management new logo implementations, ensuring Synoptek is prepared to provide consistent support that creates value for customers.<div></div><div> 
Duties and Responsibilities</div><ul><li>
Perform queue monitoring to ensure calls are answered within SLO/SLA</li><li>
Audit current procedures and process adherence by direct reports</li><li>
Actively manage escalations to other support groups</li><li>
Manage direct reports to performance goals</li><li>
Schedule regular 1:1 sessions with direct staff</li><li>
Handle escalations from team members</li><li>
Mentor new employees in relation to Synoptek approved processes</li><li>
Perform employee performance evaluations, disciplinary actions, PTO scheduling for your direct reports</li><li>
Timesheet approvals, approve and post labor entries and other administrative tasks</li><li>
Ensure assigned client documentation is updated as changes occur to client contracts and environments</li><li>
Any other activities deemed necessary by the Client Delivery Manager using critical thinking skills</li><li>
This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.</li></ul><div>
Education</div><ul><li>
Bachelor&rsquo;s degree in related field from an accredited college or university</li><li>
In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa</li><li>
MCP, A+, Security+, Network+ Certification or ability to obtain within 6 months of employment</li></ul><div>
Experience</div><ul><li>
Customarily has at least 5 years of client facing project management and client engagement experience.</li><li>
Customarily has at least 5 years of technical experience</li><li>
Customarily has at least 3 years of support engineer experience</li><li>
Customarily has at least 3 year of mentorship experience</li><li>
Experience with a Managed IT Services company, preferred</li></ul><div>
Skills/Attributes</div><ul><li>
Synoptek core DNA behaviors:</li><li><ul><li>
Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses</li><li>
OwnIT: Shows integrity, innovation, and accountability in completing daily assignments</li><li>
Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company&rsquo;s business goals</li><li>
Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment</li><li>
Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative</li></ul></li><li>
Working knowledge of current IT hardware and software components</li><li>
Knowledge of technical competencies including, but not limited to: servers, virtualization, networking, security, storage, and service desk</li><li>
Familiarity with ITIL v3 framework</li></ul><div>
Salary Range</div><div>
The anticipated base salary range for this role is $79,000-$106,000. This range represents a good-faith estimate of the base compensation we expect to pay for this role at the time of hire.</div><div>
Actual base salary within this range will be determined based on job-related factors, including skills, experience, geographic work location, and any required licenses or certifications, in accordance with applicable law.</div><div></div><div> 
Working Conditions</div><div>
We live by the motto &lsquo;work hard, play hard&rsquo; and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.</div> 
EEO Statement<div>
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.</div></div>

Client Delivery Lead

<div>
 
 Your role
 
 
 
 Do you look for a new challenge within the dynamic and fast paced Wealth Management environment? Do you want to be part of a high performing team? Do you have a "can do" mentality and want to be part of our growth story and create impact?
 
 
 We&rsquo;re looking for a client account manager to:
 
 
 <ul>
 <li>
 manage daily business in client servicing and provide high quality service with focus on integration
 </li>
 <li>
 be the point of entry for processing client orders, e.g. stock orders, foreign exchange, loans and deposits
 </li>
 <li>
 perform account maintenance tasks and client-related processes; e.g. account opening and closing, suitability reviews, initial and recurring KYC and due diligence
 </li>
 <li>
 research, follow-up and resolve client inquiries and problems through effective interaction with clients, and internal partners in a timely and professional manner
 </li>
 <li>
 support client advisors in delivering exceptional client services and with administrative legal and compliance related tasks and duties
 </li>
 <li>
 mitigate risks and raise red flags and concerns
 
 
 </li>
 </ul>
 
 Job Type
 
 
 
 Full Time
 
 
 
 Job Reference #
 
 
 
 335256BR
 
 
 
 City
 
 
 
 Dubai
 
 
 
 Your team
 
 
 
 You will be working in the Client Service Team based in the Advisory Office Dubai, a multicultural and dynamic team. The CST Dubai supports client advisors across three main markets: Arabian Gulf, Saudi Arabia and NRI/NRP. You'll play an important role in our delivery of bespoke client services and become a trusted client account manager for the wealthiest families. Our combined efforts help manage, preserve and grow the wealth of our clients, through strong partnership at every stage of their journey.
 
 
 
 Your expertise
 
 
 
 <ul>
 <li>
 wealth management experience, ideally within a client facing team or other relevant commercial experience within the financial services industry ideally with exposure to the NRI market, previously CAM experience will be an added advantage
 </li>
 <li>
 banking apprenticeship or equivalent financial qualifications, combined ideally with knowledge of DIFC regulations
 </li>
 <li>
 effective relationship management skills, able to show situational awareness and initiative to self-challenge and/or challenge others
 </li>
 <li>
 interest in financial markets and in dealing with institutional-like clients
 </li>
 <li>
 sound judgement and problem-solving skills with a proactive style that delivers timely results
 </li>
 <li>
 confident, motivated and able to adapt to a rapidly changing environment
 </li>
 <li>
 excellent skills in English and Arabic
 
 
 </li>
 </ul>
 
 About Us
 
 
 UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
 
 
 We know that great work is never done alone. That&rsquo;s why we place collaboration at the heart of everything we do. Because together, we&rsquo;re more than ourselves. Want to find out more? Visit ubs.com/careers.
 
 
 
 Join us
 
 
 
 At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We&rsquo;re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That&rsquo;s why collaboration is at the heart of everything we do. Because together, we&rsquo;re more than ourselves.
 
 
 We&rsquo;re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
 
 
 
 Disclaimer / Policy statements
 
 
 
 UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
</div>

Client Account Manager CST Dubai

Arafat Real Estate

ARAFAT REAL ESTATE L.L.C. is seeking a Customer Relations Manager to oversee client relationships for property leasing and sales in Ajman. This role is responsible for managing client communications, resolving inquiries, and supporting the sales and leasing teams. The position follows a Sunday to Thursday schedule and reports to the General Manager.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients regarding property inquiries, lease agreements, and purchase transactions</li><li>Respond to client questions about property availability, pricing, documentation, and transaction procedures</li><li>Coordinate with sales and leasing agents to track client requests and ensure timely follow-up</li><li>Maintain accurate client records and update contact information in the customer relationship management (CRM) system</li><li>Prepare and send service confirmations, lease renewals, and transaction updates to clients</li><li>Assist clients with documentation requirements including tenancy contracts, property handovers, and ejari registrations</li><li>Resolve routine client concerns and escalate complex issues to the General Manager</li><li>Follow up with clients on pending documentation, payments, or outstanding requirements</li><li>Support the team in organizing property viewings and client meetings as needed</li></ul>Requirements:<ul><li>High school diploma or equivalent; diploma or certificate in Business Administration, Real Estate, or related field is preferred</li><li>Minimum 2 years of experience in customer relations, client coordination, or administrative support, preferably in a real estate, property management, or professional services environment</li><li>Proficiency in Microsoft Office applications including Outlook, Word, and Excel</li><li>Strong written and verbal communication skills in English; proficiency in Arabic is required</li><li>Organizational skills with attention to detail and accuracy</li><li>Ability to manage multiple client requests and prioritize effectively</li><li>Professional demeanor with a client-focused approach</li><li>Familiarity with UAE real estate processes, tenancy contracts, or ejari registration is an advantage</li></ul>Work Location: Ajman, United Arab EmiratesEmployment Type:<ul><li>Full-time</li></ul>How to Apply: Click the Apply Now button to submit your application through Indeed.Pay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Customer Relations Manager

MASTER-WORKS

<div>Our subsidiary (Nabeh) is seeking a dynamic and results-driven Sales Account Manager with experience in Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions. The ideal candidate will be responsible for managing client relationships, identifying new business opportunities, and driving revenue growth by promoting enterprise technology solutions.
The candidate should have previous experience working with service providers, system integrators, or technology solution companies, with strong knowledge of DMS platforms and enterprise sales processes.
Key Roles and Responsibilities:<ul><li>
Manage and maintain relationships with existing clients and key accounts</li><li>
Identify client needs and provide suitable DMS and ECM solutions</li><li>
 Generate new business opportunities and expand the customer base</li><li>
 Handle the full sales cycle, including prospecting, meetings, proposals, negotiations, and closing deals</li><li>
 Coordinate with technical and delivery teams to ensure successful project execution and customer satisfaction</li><li>
 Conduct product presentations, demonstrations, and client workshops</li><li>
 Prepare commercial proposals, quotations, and sales reports</li><li>
 Achieve assigned sales targets and contribute to overall business growth</li><li>
Monitor market trends, competitor activities, and customer requirements.</li></ul> 

Requirements 
Educational Qualification, Professional Certifications and Affiliations:
Bachelor&rsquo;s degree in Business Administration, Information Technology, Computer Science, or a related field.
Work Experience:<ul><li>
3 years of experience as an Account Manager, Sales Manager, or Business Development Manager in the technology industry</li><li>
Strong experience in selling Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions</li><li>
 Hands-on experience with solutions such as:</li></ul><ul><li>
 IBM FileNet</li><li>
Laserfiche</li></ul><ul><li>
Previous experience working with service providers or system integrators
</li><li>Strong communication, presentation, and negotiation skills</li><li>
Ability to build long-term client relationships and manage multiple accounts</li><li>
Strong understanding of enterprise sales and customer engagement strategies.</li></ul>
Language Skills:<ul><li>
Native Arabic speaker.</li><li>
Fluent in English.</li></ul>
Job Location: HQ</div>

Sales Account, Manager

Mega Marketing Network

Relationship Manager (Client Success Executive)Company: Shaadi.org.pkAre you someone who genuinely cares about people?Can you listen patiently, understand emotions, and help people solve their problems?Shaadi.org.pk is looking for a Relationship Manager who will act as a bridge between our clients and matchmaking team to ensure every client receives exceptional service and support.Posts Available at: DHA and Gulshan-e-Iqbal, Karachi.Days and Timing: Mon to Sat | 10 am to 7 pm | Full Time | Office Based OnlyKey Responsibilities:<ul><li>Call clients regularly and understand their experience.</li><li>Listen to concerns, complaints, and feedback professionally.</li><li>Ensure clients feel valued, respected, and heard.</li><li>Coordinate with matchmakers to resolve client issues.</li><li>Follow up on pending matters until resolution.</li><li>Maintain accurate records of client interactions.</li><li>Improve customer satisfaction and retention.</li></ul>Required Qualities:✓ Female Only ✓ Graduate from good university ✓ Minimum 5+ Years Experience ✓ Age above 27 ✓ Excellent command and speed on computer, Google Sheets, CRM, Internet, AI Tools ✓ Excellent communication skills (Urdu and English) ✓ Pleasant and professional phone manner ✓ Strong listening skills ✓ Empathetic and patient personality ✓ Ability to handle complaints calmly ✓ Customer-service mindset ✓ Emotional intelligence and maturity ✓ Problem-solving ability ✓ Professional ethics and confidentialityPreferred Experience of minimum 5+ Years:<ul><li>Customer Service</li><li>Relationship Management</li><li>Call Center</li><li>Marriage Bureau</li><li>Counseling Support</li><li>Client Success</li></ul>Package:<ul><li>Fixed Salary</li><li>Client Retention Success Award</li><li>Client Referral Award</li><li>Medical Reward</li><li>Food Reward</li><li>Top Performer Reward</li><li>Transport (Bike/Scotty/Car) Reward</li><li>Bi-annual Performance Bonus</li><li>Bi-annual Increment</li></ul>At Shaadi.org.pk, we don't just hire people&mdash;we hire individuals who genuinely care about helping families and building successful relationships.Apply Now and become the voice of trust for thousands of families.Pay: Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Relationship Manager: 5 years (Preferred)</li></ul>Language:<ul><li>English Language (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Relationship Manager (Client Success Executive)

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