client customer manager

MEETING MATTERS CLINIC

<p>About Meeting Matters Clinic</p><p>Meeting Matters is Islamabad's premier mental health clinic, providing professional counseling and therapy services. We are committed to making mental health care accessible, compassionate, and effective for our community. As we continue to grow, we're looking for a dedicated Client Relationship Manager to be the first point of contact for our clients.</p><p>The Opportunity</p><p>We're hiring a Client Relationship Manager (CRM) to manage client communications, bookings, and ensure an exceptional client experience from first inquiry to ongoing therapy. This is a client-facing role that combines customer service excellence, administrative efficiency, and genuine care for people's wellbeing.</p><p>If you're empathetic, organized, and passionate about mental health, this role offers meaningful work where you directly impact people's healing journeys.</p><p>What You'll Do</p><p>Client Communication &amp; Engagement:</p><ul><li>Respond to client inquiries via WhatsApp, phone calls, email, and social media</li><li>Provide warm, professional first contact for people seeking therapy</li><li>Explain our services, therapist specializations, and session fees</li><li>Answer questions about therapy process, confidentiality, and what to expect</li><li>Follow up with potential clients who haven't booked yet</li><li>Check in with clients after their first session to encourage continuity</li></ul><p>Scheduling &amp; Booking Management:</p><ul><li>Manage therapist availability calendars and schedule client sessions</li><li>Coordinate bookings across multiple therapists and time slots</li><li>Send session confirmations and reminders to clients</li><li>Handle session rescheduling and cancellations</li><li>Optimize scheduling to maximize therapist occupancy</li><li>Manage weekend and evening booking requests</li></ul><p>Client Matching &amp; Coordination:</p><ul><li>Match clients with appropriate therapists based on their needs and concerns</li><li>Understand each therapist's specializations (anxiety, depression, trauma, couples, etc.)</li><li>Consider client preferences for gender, language, and therapy approach</li><li>Coordinate with therapists on their availability and schedule changes</li><li>Facilitate smooth handoffs between CRM team members</li></ul><p>Payment Processing &amp; Follow-up:</p><ul><li>Send payment information and bank details to clients</li><li>Track and follow up on outstanding payments professionally</li><li>Confirm receipt of session payments</li><li>Maintain accurate payment records in the system</li><li>Handle billing inquiries and resolve payment issues</li></ul><p>Administrative Tasks:</p><ul><li>Maintain organized client records and booking database</li><li>Send intake forms (RISB) to new clients before first session</li><li>Update client information and session history</li><li>Prepare daily/weekly reports on bookings and inquiries</li><li>Maintain filing system for client documentation</li><li>Support overall clinic administrative needs</li></ul><p>Quality Client Experience:</p><ul><li>Ensure every client feels heard, valued, and supported</li><li>Handle sensitive situations with empathy and professionalism</li><li>Address client concerns or complaints promptly and effectively</li><li>Maintain confidentiality and respect client privacy at all times</li><li>Create a welcoming, non-judgmental atmosphere</li><li>Represent the clinic's values in every interaction</li></ul><p>What We're Looking For</p><p>Required Qualifications:</p><ul><li>Bachelor's degree (any field)</li><li>1-2 years of experience in customer service, client relations, or administrative role</li><li>Excellent communication skills in English and Urdu (both written and spoken)</li><li>Strong phone and WhatsApp communication abilities</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and manage multiple priorities</li><li>Professional, empathetic, and patient demeanor</li></ul><p>Preferred Qualifications:</p><ul><li>Previous experience in healthcare, counseling center, or wellness industry</li><li>Familiarity with mental health terminology and therapy processes</li><li>Experience with CRM systems or booking management software</li><li>Social media management skills</li><li>Psychology or social sciences background</li><li>Experience handling sensitive or confidential information</li></ul><p>Essential Personal Qualities:</p><p>✓ Empathetic and genuinely care about people's wellbeing</p><p>✓ Non-judgmental attitude toward mental health issues</p><p>✓ Patient and calm under pressure</p><p>✓ Excellent listening skills</p><p>✓ Warm, friendly, and approachable personality</p><p>✓ Professional boundaries and emotional maturity</p><p>✓ Reliable, punctual, and responsible</p><p>✓ Quick learner who adapts easily</p><p>✓ Problem-solver with positive attitude</p><p>✓ Team player who collaborates well</p><p>What We Offer</p><p>Compensation &amp; Benefits:</p><ul><li>Competitive salary: PKR 40,000 - 50,000 per month (based on experience)</li><li>Annual increments based on performance</li><li>Performance-based bonuses</li><li>Probation period: 3 months with evaluation</li></ul><p>Work Environment:</p><ul><li>Supportive, mission-driven team culture</li><li>Direct impact on people's mental health journeys</li><li>Professional development and training opportunities</li><li>Learn about mental health and therapy from experienced therapists</li><li>Respectful, collaborative workplace</li></ul><p>Work Schedule</p><p>Full-time position</p><p>Working hours and days will be discussed and finalized during the interview based on clinic needs and candidate availability.</p><p>Potential schedules may include:</p><ul><li>Morning shifts, evening shifts, or split shifts</li><li>6-7 days per week with rotating offs</li><li>May include weekend availability</li></ul><p>Exact timings to be confirmed upon hiring.</p><p>Key Success Metrics</p><p>Your performance will be measured by:</p><ul><li>Response time to client inquiries (target: under 5 minutes)</li><li>Inquiry-to-booking conversion rate (target: 60%+)</li><li>Client satisfaction scores (target: 4.5/5+)</li><li>Session attendance rate (minimize no-shows)</li><li>Accuracy of scheduling and record-keeping</li><li>Payment collection efficiency</li><li>Professional communication quality</li></ul><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Client Relationship Manager (CRM)

Cogent Bank

<div><p>The Client Service Manager is responsible for leading the banking center team to meet and exceed all service quality goals and is responsible for the day to day operation of the banking center in an efficient, profitable, professional and compliant manner. Each team member will focus on delivering exceptional service by handling account openings and resolving account-related issues for all clients, including high net worth individuals, businesses and business owners. This role is essential in providing a seamless client experience while fostering strong relationships and maintaining client satisfaction.</p><h1 class="jobSectionHeader"><b>
Responsibilities and Duties</b></h1><ul><li>
Responsible for the administration of service, operational efficiency, risk applications, internal control, and management activities to meet bank objectives for the banking center.</li><li>
Develops a culture within the banking center in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.</li><li>
Performs client service functions including but not limited to opening new accounts, resolving client problems, and handling routine account related service requests.</li><li>
Supports verticals such as Sports and Entertainment Banking or Trust with account related functions</li><li>
Assists with treasury management sales and set up as needed. Supports consumer loan processes, as they are developed.</li><li>
Performs teller functions as needed.</li><li>
Manages, coaches, directs and motivates every team member to promote service excellence and maximize opportunities to broaden customer relationships through active listening, anticipating needs and recommending the most appropriate solution to help our customers achieve their goals.</li><li>
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.</li><li>
Proactively identifies process and procedural efficiencies to enable a best in class new account experience. Identifies questionable actions, operational inefficiencies and collaborates with staff to resolve or improve them.</li><li>
Ensures that all banking center associates understand the overall company objectives as well as their individual departmental objectives and that they work together to achieve the stated objectives.</li><li>
Comply with all bank policies, including BSA/AML requirements and regulatory guidelines. Complete all required training courses.</li><li>
File required reports and escalate suspicious activity to BSA Officer</li><li>
Other duties as assigned.</li></ul><h1 class="jobSectionHeader"><b>
Qualifications and Skills</b></h1><ul><li>
3 years banking experience in client service role</li><li>
High School Diploma or equivalent</li><li>
Strong operations and service skills.</li><li>
Demonstrated ability to lead, coach and motivate team to meet Bank objectives.</li><li>
Proven track record of sound decision-making</li><li>
Ability to actively engage in conversations with clients and customers</li><li>
Ability to present oneself as well as the company in a professional manner</li><li>
Excellent verbal and written communication skills</li><li>
Thorough knowledge of industry and regulatory compliance practices</li><li>
Proficient in the use of a personal computer, business software, and banking software</li><li>
Ability to complete tasks with accuracy</li><li>
Ability to multitask, prioritize, and manage time effectively</li></ul><p>
Cogent Bank is an Equal Opportunity Employer</p></div>

Client Service Manager

Ameriprise Financial

<div><p><b>About Our Company</b></p><p><br>
We&rsquo;re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses &ndash; Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p><b>
Job Description</b></p><p></p>
Serve as point of contact for advisors, clients, and relationship partners for service issues, requests, policies, procedures, and account information. Interact directly with clients and advisors to research questions, issue resolution cases, and resolve problems over the phone or advise service partners. Respond to inquiries with timely, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment.<p></p><p><b>
Key Responsibilities</b></p><p></p><ul><li><p>
Responsible for professionally handling incoming customer calls and chats, actively listening to understand needs, and providing accurate information about products, services, policies, and procedures.</p></li><li><p>
Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding question(s).</p></li><li><p>
Process routine service request or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner in order to meet or exceed service goals.</p></li><li><p><br>
Serve as point of contact for customers regarding service issues, assist in troubleshooting issues, and enter service requests into systems for resolution by service partners. Ensure information is gathered and accurately entered to ensure prompt resolution. Receive guidance from coaches, on a regular basis, to process requests.</p></li></ul><p></p><ul><li><p>
Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service. Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers. Refer more sophisticated issues to appropriate service partners.</p></li></ul><p><b><br>
Required Qualifications</b></p><ul><li><p><br>
Education: High school or GED</p></li><li><p>
0-to-1-year relevant experience required</p></li><li><p>
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for</p></li><li><p>
education and experience.</p></li><li><p>
Excellent customer service skills.</p></li><li><p>
Ability to explain policies or concepts in a straightforward, easy-to-understand manner.</p></li><li><p>
Strong written and verbal communication skills.</p></li><li><p>
Demonstrated ability managing multiple priorities in a fast-paced environment.</p></li><li><p>
Demonstrated skill troubleshooting and identifying and resolving root cause issues.</p></li><li><p>
For remote agents, access to high-speed internet with speeds sufficient to support the responsibilities of the role</p></li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li><p><br>
Previous customer service experience.</p></li><li><p>
Product-specific or financial services industry experience.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Exempt/Non-Exempt</b></p></div></div></div></div></div></div></div>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Client Service<p></p><div><div><div><div><div><div><div><p><b>
Line of Business</b></p></div></div></div></div></div></div></div>
SERVD Service Delivery<p></p><p><i>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.</i></p><p></p><p><i>
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.</i></p></div>

Customer Professional II

<div><p><b>About Our Company</b></p><p><br>
We&rsquo;re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses &ndash; Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p><b>
Job Description</b></p><p></p>
In this role, you get to put people first and be in direct communication with clients and advisors on an in-bound phone queue regarding education about our policies and procedures, as well as providing account information, transactions, and coaching for self-service.<br>
<br>
To prepare you for success, we&rsquo;ll provide paid training to obtain your SIE, Series 7 and Series 63 licensures along with continued coaching, so you&rsquo;ll feel confident serving our customers in this dynamic environment.<p></p><p>
Behaviors of a successful Customer Service Professional:</p><p></p><ul><li>Ability to bring energy and enthusiasm blended with a natural passion for helping people.</li><li>Adaptable and always finding ways to uphold customer-care standards by focusing on call quality, first-call resolution, and accuracy.</li><li>Display strong communication skills built from a foundation of empathic, attentive listening and a genuine understanding of your caller's needs.</li><li>Engage with our culture of continuous growth and development at the individual and organizational level.</li></ul><p></p><p>
We are thrilled to share details around our successes, history, and more. We&rsquo;re proud of our culture and will happily share why &ndash; let&rsquo;s connect!</p><p></p><p>
Key Responsibilities</p><p></p><p>
Serve as a first customer point of contact regarding service issues, assist in troubleshooting for issues, and enter sophisticated service requests into appropriate systems for resolution by appropriate service partners, ensuring that all pertinent information has been gathered and accurately entered to ensure prompt resolution.</p><p></p><p>
Receive guidance from coaches on a frequent basis.</p><p></p><p>
Educate clients and advisors directly on newly-enacted services, systems, or procedures as they arise to facilitate efficient self-service, as well as serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.</p><p></p><p>
Respond directly to account information or other requests initiated by customers utilizing a variety of systems to provide information for clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding questions.</p><p></p><p>
Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals.</p><p></p><p>
Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and immediate solutions to transaction and service requests utilizing appropriate internal computer applications and enters all contact in the appropriate system for tracking and archival purposes.</p><p></p><p>
Required Qualifications</p><p></p><p>
Education: High school or GED.</p><p>
0 to 1 years relevant experience required.</p><p>
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.</p><p>
Excellent customer service skills.</p><p>
Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner.</p><p>
Strong written and spoken communication skills.</p><p>
Demonstrated skill troubleshooting and identifying root causes and resolving issues.</p><p>
Demonstrated ability managing multiple priorities in a fast-paced environment.</p><p>
Willingness to obtain SIE, FINRA Series 7 and Series 63 registrations through our company-paid training.</p><p>
Commitment to focus on the licensing study expectations.</p><p></p><p>
Preferred Qualifications</p><p></p><p>
Previous customer service experience.</p><p>
Product-specific or financial services industry experience.</p><p></p><p>
About Our Company</p><p></p><p>
We&rsquo;re a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any othe</p><p></p><p><b>
Base Pay Salary</b></p><p></p>
The estimated base salary for this role is $20-22/HR. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.<p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Exempt/Non-Exempt</b></p></div></div></div></div></div></div></div>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Client Service<p></p><div><div><div><div><div><div><div><p><b>
Line of Business</b><b>
</b></p></div></div></div></div></div></div></div>SERVD Service Delivery<p></p><p><i>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.</i></p><p></p><p><i>
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.</i></p></div>

<div><p><b>About Our Company</b></p><p><br>
We&rsquo;re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses &ndash; Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p><b>
Job Description</b></p><p></p>
Serve as point of contact for advisors, clients, and relationship partners for service issues, requests, policies, procedures, and account information. Interact directly with clients and advisors to research questions, issue resolution cases, and resolve problems over the phone or advise service partners. Respond to inquiries with timely, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment.<p></p><p><b>
Key Responsibilities</b></p><p></p><ul><li>
Serve as point of contact for customers regarding service issues, assist in troubleshooting issues, and enter service requests into systems for resolution by service partners.</li><li>
Ensure all information is gathered and accurately entered to ensure prompt resolution. Receive guidance from coaches on a regular basis, to process requests.</li><li>
Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service.</li><li>
Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers. Refer more sophisticated issues to appropriate service partners.</li><li>
Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding question(s).</li><li>
Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner in order to meet or exceed service goals.</li><li>
Directly contact customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests.</li><li>
Use appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes.</li></ul><p></p><p><b><br>
Required Qualifications</b></p><p></p><ul><li>
Education: High school or GED.</li><li>
0 to 1 year relevant experience required.</li><li>
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.</li><li>
Excellent customer service skills.</li><li>
Ability to explain policies or concepts in a straightforward, easy-to-understand manner.</li><li>
Strong written and verbal communication skills.</li><li>
Demonstrated ability managing multiple priorities in a fast-paced environment.</li><li>
Demonstrated skill troubleshooting and identifying and resolving root cause issues.</li><li>
For remote agents, access to high-speed internet with speeds sufficient to support the responsibilities of the role.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><p></p><ul><li>
Previous customer service experience.</li><li>
Product-specific or financial services industry experience.</li></ul><p></p><p><b>
Visa Sponsorship</b></p><p><br>
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).</p><p></p><p><b>
Base Pay Salary</b></p><p></p>
The estimated hourly rate for this role is $19.95 - $27.45 / hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.<p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Exempt/Non-Exempt</b></p></div></div></div></div></div></div></div>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Client Service<p></p><div><div><div><div><div><div><div><p><b>
Line of Business</b><b>
</b></p></div></div></div></div></div></div></div>SERVD Service Delivery<p></p><p><i>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.</i></p><p></p><p><i>
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.</i></p></div>

Customer Professional II-U

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<br>
<p>Company Overview:</p><p></p><p><br>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p></p><p><br>
Position Overview:</p><p></p><p><br>
We are seeking a highly skilled and detail-oriented Client Reporting and Data Analyst to join our team. This role is responsible for generating comprehensive reports for clients, creating customer dashboards, performing utilization analysis for various teams, and managing CRM functions for the MEA region. The ideal candidate will have advanced Excel capabilities, experience in order processing and management, and proficiency in MDF and rebate calculations.</p><p></p><p><br>
What you&rsquo;ll do as the CSM-III:</p><p><br>
<br>
Employees employed in the role of CSM-III shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<br>
<br>
Client Reporting:</p><p>
Generate and deliver accurate and timely reports for clients, ensuring clarity and actionable insights. Collaborate with clients to understand their reporting needs and tailor reports accordingly.</p><ul><li>
Advanced Excel Capabilities:</li></ul><p>
Utilize advanced Excel functions and tools to extract, manipulate, and analyze data. Create detailed reports and dashboards for both clients and internal stakeholders.</p><ul><li>
Customer Dashboards:</li></ul><p>
Develop and maintain interactive customer dashboards that provide real-time insights and metrics. Ensure dashboards are user-friendly and meet the specific needs of clients.</p><ul><li>
Utilization Analysis:</li></ul><p>
Conduct utilization analysis for various teams to optimize resource allocation and efficiency. Identify trends, provide recommendations, and support decision-making processes.</p><ul><li>
CRM Management (MEA Region):</li></ul><p>
Manage CRM activities for the MEA region, ensuring data accuracy and up-to-date records. Create and maintain prospect records in the CRM system.</p><ul><li>
Order Processing and Management:</li></ul><p>
Handle order processing from receipt to fulfillment, ensuring accuracy and timely delivery. Manage order tracking, updates, and communication with relevant stakeholders.</p><ul><li>
Freight Reporting:</li></ul><p>
Compile and analyze freight data to produce detailed reports. Provide insights on freight costs, efficiency, and opportunities for cost savings.</p><ul><li>
MDF and Rebate Calculations:</li></ul><p>
Perform calculations for Market Development Funds (MDF) and rebates. Ensure accuracy and compliance with company policies and client agreements.</p><p>
.</p><p>
What you will bring to the team:</p><ul><li>
Education:<br>
bachelor&rsquo;s degree in business administration, Finance, Data Analytics, or a related field.</li></ul><p>
Experience:</p><ul><li>
Proven experience in a similar role involving client reporting and data analysis.</li><li>
Strong proficiency in Microsoft Excel, including advanced functions (pivot tables, VLOOKUP, macros).</li><li>
Experience with CRM systems, specifically within the MEA region, is highly desirable.</li><li>
Background in order processing and management.</li></ul><p>
Skills:</p><ul><li>
Exceptional analytical and problem-solving skills.</li><li>
Strong attention to detail and accuracy.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li><li>
Proficiency in data visualization tools and techniques.</li></ul><p></p><p><br>
Zones offers a comprehensive Benefits package
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At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p><br>
#LI-AK2</p><p>
Job timings: 2:00 PM to 10:30 PM (Pk time)</p></div>

Client Success Manager – 3

Zain Kuwait

<div>
 <strong>
  About The Role
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  <br/>
 </strong>
 The Prepaid Segment Senior oversees the conceptualization, development, and implementation of above the line new acquisition and base management initiatives catered for the Prepaid voice and broadband consumer segment. Additionally, the prepaid senior will be responsible for revamping existing Prepaid Voice and Broadband portfolios and managing the product life cycle meanwhile maintaining alignment with Marketing and Non-Marketing functions in order to ensure successful and timely product launches.
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  Responsibilities
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 </strong>
 <ul>
  <li>
   Design and maintain the Prepaid ATL product portfolio and strategy roadmap
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   Lead the development and documentation of product architectural designs, concept papers, and supervise / lend support of product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)
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   Liaise with marketing functions to develop deeper understanding of customer behavior, and competition developments in order to develop customer value propositions for new offerings, promotions and campaigns
  </li>
  <li>
   Lead coordination with all relevant stakeholders including internal Marketing (Budgeting, Planning , and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to ensure successful and timely product launches
  </li>
  <li>
   Frequently monitor and report on the effectiveness of live products in comparison to the defined targets as well as daily monitoring of market changes with respect to the competition and indirect channels
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   Develop business rules and processes related to new products
  </li>
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   Liaise with product testing stakeholders to develop and conduct appropriate testing procedures
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   Develop go-to-market strategies and ensure products launch in accordance with roadmap
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   Liaise with Sales Channels / Digital Channel teams to identify appropriate channels strategy
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   Liaise with Marcom team to support development of marketing and communications material
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   Liaise with Pricing teams to develop up/cross sell campaigns and promotions\
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   Recommend correction actions from post launch gap-analysis on the products and services
  </li>
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   Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
  </li>
  <li>
   Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
  </li>
  <li>
   Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities.
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   <br/>
  </li>
 </ul>
 What We Need From You
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 <ul>
  <li>
   Leadership &amp; Stakeholder Management:
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  </li>
 </ul>
 &ndash; Ability to lead, inspire, and motivate cross-functional stakeholders toward shared commercial objectives
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 &ndash;Strong capability to build consensus and align diverse parties (Marketing, Sales, IT, Finance, Channels)
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 &ndash;Proven ability to influence without direct authority in matrix environments
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  <li>
   Market &amp; Business Expertise:
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  </li>
 </ul>
 &ndash;Expert knowledge of the telecommunications industry, with a strong understanding of the prepaid and subscription business models
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 &ndash;Deep understanding of the Kuwait telecom market (customer behavior, competition, regulatory environment) is a strong advantage
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 &ndash;Solid grounding in business theory and methodologies, particularly CVM, marketing strategy, product management, and pricing
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 <ul>
  <li>
   CVM &amp; Commercial Capabilities:
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   <br/>
  </li>
 </ul>
 &ndash;Strong understanding of customer lifecycle management for prepaid (acquisition, onboarding, growth, retention, reactivation)
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 &ndash;Experience in segmentation, personas, and micro-segmentation to drive targeted CVM actions
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 &ndash;Ability to design, execute, and optimize prepaid CVM campaigns across multiple channels (digital, outbound, retail, partners)
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 &ndash;Strong commercial mindset with the ability to translate insights into revenue, ARPU uplift, churn reduction, and GA improvement
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 <ul>
  <li>
   Analytics &amp; Data Skills:
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  </li>
 </ul>
 &ndash;Strong analytical thinking with the ability to interpret customer data and derive actionable insights
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 &ndash;Hands-on experience with data extraction, cleansing, and validation from multiple data sources
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 &ndash;Solid understanding of key prepaid KPIs (ARPU, churn, usage, tenure, GA, recharges, engagement)
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 &ndash;Basic data science knowledge (descriptive analytics, trend analysis, hypothesis testing); exposure to predictive models is a plus
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 &ndash;Advanced MS Excel skills (pivot tables, complex formulas, scenario analysis); Power BI / Tableau knowledge is a plus
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  <li>
   Execution &amp; Project Management:
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  </li>
 </ul>
 &ndash;Strong organizational and project management skills with the ability to manage multiple initiatives in parallel
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 &ndash;Ability to efficiently manage own time and prioritize team workload in a fast-paced environment
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 &ndash;Experience working with campaign management systems and coordinating execution with operations and channels
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 &ndash;Strong risk identification and mitigation skills, especially in large-scale CVM initiatives
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 <ul>
  <li>
   Problem Solving &amp; Innovation:
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  </li>
 </ul>
 &ndash;Ability to analyze complex situations and develop creative, practical, and value-driven solutions
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 &ndash;Comfortable challenging existing approaches and proposing new ways to improve prepaid performance
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 &ndash;Experience in continuous optimization and test-and-learn frameworks (A/B testing, pilots, feedback loops)
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 <strong>
  &ndash;Communication &amp; Influence
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 </strong>
 <ul>
  <li>
   Excellent written and verbal communication skills
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  </li>
 </ul>
 &ndash;Strong presentation and storytelling capabilities to translate data into clear business narratives
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 &ndash;Effective negotiation and persuasion skills when aligning priorities and managing trade-offs
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 <ul>
  <li>
   Additions:
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  </li>
 </ul>
 &ndash;Experience with omni-channel CVM and customer journeys
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 &ndash;Exposure to AI / ML-driven targeting or next-best-action models
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 &ndash;Experience in data monetization or partnerships is a plus
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 <strong>
  Bachelor&rsquo;s Degree Required, Master&rsquo;s In Business/MBA Preferred
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 </strong>
 Business, marketing, engineering or a related field
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 <strong>
  About Application Process
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 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
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 <ul>
  <li>
   Resume/CV
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   Passport-size photograph
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   Highest Education Qualification
  </li>
 </ul>
</div>


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Client Success Manager – 3

ZAIN2182 - Prepaid Customer Value Management