client delivery manager

Power International Holding

<div>
 
 
 Job Summary
 
 
 
 We are seeking a highly experienced, strategic yet hands-on
 
 Client Delivery Manager
 
 to lead the delivery, scaling, and support of our AI SaaS platform across complex enterprise environments.
 
 
 The ideal candidate brings a strong blend of
 
 technical fluency
 
 ,
 
 compliance awareness
 
 ,
 
 client relationship management
 
 , and
 
 operational discipline
 
 &mdash;while consistently identifying opportunities for
 
 growth, automation
 
 , and
 
 efficiency
 
 . You will be responsible for ensuring the smooth, compliant, and value-driven delivery of our AI platform, to clients across industries such as
 
 healthcare, energy, oil &amp; gas, government, hospitality, and financial services
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own the end-to-end
 
 delivery execution
 
 for enterprise clients, ensuring SLA compliance, platform adoption, and long-term client satisfaction.
 </li>
 <li>
 
 Adapt delivery models
 
 to meet the needs of both large enterprises and fast-growing clients.
 </li>
 <li>
 Work cross-functionally with engineering, product, support, and commercial teams to
 
 scale service delivery
 
 in a high-growth AI SaaS environment.
 </li>
 <li>
 Integrate and manage
 
 compliance frameworks
 
 (e.g., GDPR, ISO, HIPAA) without compromising delivery agility or client experience.
 </li>
 <li>
 Leverage
 
 AI/ML and NLP-based automation
 
 to reduce Mean Time to Resolution (MTTR) and improve Customer Satisfaction (CSAT).
 </li>
 <li>
 Ensure
 
 operational discipline
 
 across regions using dashboards, escalation procedures, and delivery playbooks.
 </li>
 <li>
 Collaborate with commercial teams to
 
 identify up sell and cross-sell opportunities
 
 through data-driven delivery insights.
 </li>
 <li>
 Define, measure, and report on
 
 client success metrics
 
 , including platform engagement and business outcomes&mdash;not just satisfaction scores.
 </li>
 <li>
 Lead critical
 
 incident recovery efforts
 
 , restoring trust and service continuity in high-stakes situations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience, Skills &amp; Knowledge
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree
 
 in Computer Science, Information Technology, Business, or a related field.
 </li>
 <li>
 Minimum
 
 5 years of experience
 
 in client delivery roles within
 
 SaaS, FinTech, HealthTech, or RegTech
 
 environments.
 </li>
 <li>
 
 GCC region experience
 
 (minimum 2 years) is a
 
 strong advantage
 
 .
 </li>
 <li>
 Proven track record in delivering
 
 complex software platforms
 
 to enterprise clients with high compliance or regulatory requirements.
 </li>
 <li>
 Experience with
 
 AI/ML-powered platforms
 
 , including
 
 automated triage workflows
 
 (e.g., NLP-based ticket routing or prioritisation).
 </li>
 <li>
 Demonstrated success in reducing MTTR and improving CSAT through
 
 intelligent automation and service optimisation
 
 .
 </li>
 <li>
 Consistent achievement of
 
 99%+ SLA compliance
 
 across global or multi-regional accounts.
 </li>
 <li>
 Strong knowledge of
 
 cloud infrastructure (e.g., AWS)
 
 with hands-on experience in cost optimisation initiatives.
 </li>
 <li>
 Solid understanding of
 
 regulatory frameworks
 
 such as
 
 GDPR
 
 ,
 
 ISO 27001
 
 , and
 
 HIPAA
 
 (for healthcare clients).
 </li>
 </ul>
 
 
</div>

Client Delivery Manager – AI SaaS

Big Leap Digital Services Pvt Ltd

Position: Operations Manager Company: Big Leap Marketing Location: Gurgaon (On-site) Experience: 5&ndash;8 years (preferably in a digital marketing agency or B2B marketing environment)About Big Leap MarketingBig Leap Marketing is a fast-growing B2B marketing agency based in Gurgaon, specializing in marketing for manufacturing and industrial companies. Founded by Monil Bhardwaj, ex-Wipro and Adobe, the agency helps businesses build their brand and generate leads through a mix of strategy, content, digital, and video marketing.We&rsquo;re now looking for a strong Operations Manager who can take charge of our client delivery and internal team operations &mdash; ensuring that everything runs smoothly, efficiently, and profitably.Role OverviewYou will be the bridge between strategy, execution, and client satisfaction. Your role is to ensure that projects are delivered on time, within scope, and with high quality, while managing our internal team and optimizing agency processes.This role suits someone who thrives on structure, accountability, and making things move faster and smarter.Key ResponsibilitiesClient Operations &amp; Delivery<ul><li>Oversee day-to-day execution of client projects and retainers.</li><li>Translate client objectives into actionable plans for the team.</li><li>Track project timelines, deliverables, and dependencies across all accounts.</li><li>Conduct weekly review calls with clients and internal teams.</li><li>Ensure smooth onboarding of new clients with proper documentation and kickoff plans.</li></ul>Team Management<ul><li>Lead and mentor the team of account managers, social media executives, designers, and video editors.</li><li>Assign clear responsibilities, set weekly goals, and ensure accountability.</li><li>Maintain bandwidth visibility and allocate resources effectively.</li><li>Identify training needs and support team growth and upskilling.</li></ul>Process &amp; Performance Management<ul><li>Build and refine internal workflows (SOPs, templates, project trackers).</li><li>Ensure adherence to deadlines and consistent output quality.</li><li>Monitor client satisfaction and proactively handle escalations.</li><li>Work closely with the founder on improving efficiency and profitability metrics.</li></ul>Reporting &amp; Coordination<ul><li>Maintain performance dashboards for clients and internal teams.</li><li>Track deliverables, KPIs, and budgets.</li><li>Report weekly on project health, team utilization, and key operational insights.</li></ul>Key Skills &amp; Requirements<ul><li>5+ years of experience in operations, project management, or client servicing (agency background preferred).</li><li>Strong understanding of digital marketing workflows (social, SEO, ads, content, video).</li><li>Excellent organizational and multitasking skills.</li><li>Strong communication and people management abilities.</li><li>Proficiency with project management tools (ClickUp, Asana, Trello, or similar).</li><li>Analytical mindset with attention to detail.</li><li>Ability to thrive in a fast-paced entrepreneurial setup.</li></ul>What We Offer<ul><li>Competitive salary and performance-linked incentives.</li><li>Fast-paced, growth-driven environment.</li><li>Opportunity to work directly with the founder and shape the company&rsquo;s scale-up journey.</li><li>Ownership, autonomy, and a real seat at the table as we grow 3x in the next year.</li></ul>To Apply: Email your resume and a brief note on your experience managing teams and clients to monil@bigleap.marketing with the subject line: &ldquo;Operations Manager &ndash; Big Leap Marketing&rdquo;Job Type: Full-timePay: &#8377;50,000.00 - &#8377;70,000.00 per monthWork Location: In person

Client Delivery Manager – Digital Marketing

Hays Specialist Recruitment Limited

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry.Key Requirements <ul> <li>Proven experience as a Service Delivery Manager, ideally within Insurance</li><li>Prior Life & Pensions experience</li><li>Flexibility to get to office</li></ul> If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk<img src="https://www.jobg8.com/Tracking.aspx?Ju8ovp2JVQE2RwKaemQCcs4SgAtx6pvGn" width="0" height="0" />

Service Delivery Manager

Personify Health

<div>Overview:
<div>
Who We Are</div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div>
Who are you?</div><div><div> 
The Manager, Client Delivery will have responsibility for serving in a direct management and coach role with a small team Senior / Delivery Specialists, and collaborating internally on client solutions and contributing to department projects.</div></div><div></div><div><div> 
This role will have a specific market focus, amongst Personify Health client base.</div></div> 
In this role you will wear many hats, but your knowledge will be essential in the following:<div><div>
anage a team of individual contributors, including measuring competencies and identifying opportunities for professional development</div><ul><li>
Serve as a subject matter expert on navigating Personify Health operational processes and procedures, including for clients (as called upon)</li><li>
Build relationships with cross-functional teams to execute deliverables for clients in escalated situations
</li><li>Contribute to overall functioning and improvement of the department by leading operational improvement projects</li><li>
Contribute to overall team learning and development by actively participating in new hire onboarding and ongoing training/skill development initiatives</li></ul></div><div><div>
Knowledge</div></div><div><ul><li>
Superior knowledge of Personify Health product functionality.</li><li>
Strong knowledge of tools significant in Manager responsibilities and used in team responsibilities</li><li>
Previous experience working on either (preferably both) a Software as a Service (SaaS) and wellness/wellbeing/health care environment preferred</li><li>
Previous experience as a manager is ideal, but not required.</li><li>
Previous experience working at Personify Health preferred.</li></ul><div><div>
Skills</div></div><div><ul><li>
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, Powerpoint, Outlook, Teams, and OneDrive) *Previous experience using Salesforce preferred</li><li>
Strong ability to navigate directly, and guide team members through, a dynamic technological environment</li></ul><div><div>
Abilities</div></div><div><ul><li>
Excellent customer facing skills, including a commitment to client satisfaction</li><li>
Impeccable organization and priority management skills
</li><li>Self-motivated with proactive and resourceful approach, appropriate sense of urgency and a positive attitude
</li><li>Able to navigate change and support team members in change management</li><li>
Outstanding interpersonal skills, including strong communication skills</li><li>
Demonstrated adaptability, creativity and resourcefulness in problem solving
</li><li>Willingness to grow team members through coaching, and guide them appropriately in problem solving</li></ul></div></div></div>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:
<div>
What you bring to the Personify Health Team:</div> 
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:<ul><li>
6+ years of directly related account management, project management and/or operational account support</li><li>
0-2+ years of managerial / team leadership experience strongly preferred</li><li>
Bachelor&rsquo;s Degree or equivalent (preferred, but not required).</li></ul>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:<ul><li>
Strong organizational skills and detail orientation.</li><li>
Ability to work effectively in a fast paced, high energy, team-oriented environment.</li><li>
Ability to manage multiple priorities and perform effectively under pressure.</li><li>
Display a project management orientation to ensuring deliverables are met for clients.</li><li>
A high level of professionalism and positive work behavior.</li><li>
Self-directed and proven ability to work independently</li><li>
Strong analytical, problem-solving skills</li><li>
Proficiency in use of Microsoft office programs (i.e., Word, PowerPoint, Excel).</li><li>
Knowledge of Salesforce and/or Atlassian tools preferred, but not required</li></ul>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!<div></div><div> 
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div> 
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</div>

Manager, Client Delivery

NEP Group

<div>
 1. PURPOSE OF POSITION 
</div>
The purpose of the TFC / Delivery Manager is to lead and oversee the commissioning processes and provide comprehensive support for TFC projects and systems within the NEP US region. This role ensures that all commissioned systems meet the required standards and specifications, are delivered on time, and operate efficiently and effectively. The TFC / Delivery Manager will also be responsible for managing the support team, addressing client concerns, troubleshooting issues, and ensuring continuous improvement in the quality of support services provided. This role is crucial for maintaining high levels of customer satisfaction, optimizing system performance, and ensuring seamless project transitions from commissioning to operational phases.
<div>
 2. POSITION KEY RESPONSIBILITIES AND JOB TASKS: 
</div>
<ul>
 <li>People Management: <ul>
 <li>Lead the US TFC commissioning team that will consist out of TFC commissioning and support engineers and relevant third-party customers TFC engineers.</li>
 </ul>
 </li>
 <li> Project Commissioning:
 <ul>
 <li>Oversee the commissioning of new TFC installs and projects to ensure they meet design specifications and performance standards.</li>
 <li>Develop and implement commissioning plans, procedures, and protocols for the TFC support team</li>
 <li>Coordinate with project managers, broadcast engineers, systems integrations and other stakeholders to ensure seamless integration and functionality of systems.</li>
 </ul>
 </li>
 <li> Support Management:
 <ul>
 <li>Manage KPI s and SLA s that have been agreed with third-party customers</li>
 <li>Lead and manage the local TFC support team to provide timely and effective assistance to clients and internal stakeholders.</li>
 <li>Develop and maintain TFC support processes, including issue tracking, resolution, and reporting.</li>
 <li>Ensure high levels of customer satisfaction through prompt and effective issue resolution.</li>
 </ul>
 </li>
 <li> Quality Assurance:
 <ul>
 <li>Conduct thorough testing and validation of systems during the commissioning phase.</li>
 <li>Ensure compliance with industry standards, safety regulations, and company policies.</li>
 <li>Identify and address any discrepancies or issues during the commissioning process.</li>
 </ul>
 </li>
 <li> Client Interaction:
 <ul>
 <li>Act as the primary point of contact for clients during the commissioning and support phases.</li>
 <li>Provide regular updates and reports to clients on project status and support activities.</li>
 <li>Address client concerns and feedback promptly and effectively.</li>
 </ul>
 </li>
 <li> Continuous Improvement:
 <ul>
 <li>Analyze support data and feedback to identify areas for improvement in commissioning and support processes.</li>
 <li>Implement best practices and innovative solutions to enhance system performance and support services.</li>
 <li>Train and mentor team members to improve their skills and knowledge.</li>
 </ul>
 </li>
 <li> Manage Support Requests:
 <ul>
 <li>Oversee the support ticketing system, ensuring all requests are logged, prioritized, and addressed promptly.</li>
 </ul>
 </li>
 <li> Troubleshoot Issues:
 <ul>
 <li>Diagnose and resolve technical issues during both the commissioning and operational phases.</li>
 </ul>
 </li>
 <li> Provide Training:
 <ul>
 <li>Conduct training sessions for clients and internal teams on system operation and maintenance.</li>
 </ul>
 </li>
 <li> Prepare Documentation:
 <ul>
 <li>Create and maintain comprehensive documentation for commissioning activities, support processes, and system configurations.</li>
 </ul>
 </li>
 <li> Monitor System Performance:
 <ul>
 <li>Continuously monitor system performance and reliability, implementing corrective actions as needed.</li>
 </ul>
 </li>
 <li> Report Generation:
 <ul>
 <li>Generate regular reports on commissioning progress, support activities, and system performance for internal and client review.</li>
 </ul>
 </li>
 <li> Stay Updated:
 <ul>
 <li>Keep abreast of industry trends, technological advancements, and regulatory changes relevant to commissioning and support activities.</li>
 </ul>
 </li>
</ul>
<div>
 </div>
 4. OTHER RESPONSIBILITIES 
<ul>
 <li>Attend regular stand-up meetings and report on progress of assigned issues and tasks as</li>
</ul>
directed
<ul>
 <li>Organize support for developed software including writing manuals and operating procedures</li>
</ul>
as well as front-line support
<ul>
 <li>Reasonable travel as directed to meet with other developers and to deploy software within</li>
</ul>
the group
<ul>
 <li>Manage vendors and third party suppliers.</li>
 <li>Liaise and consult with clients as required.</li>
 <li>Give direction and ensure key responsibilities and tasks are completed on time both effectively and efficiently from the team.</li>
 <li>Fulfils the key responsibilities of the position.</li>
 <li>Adheres to all company policies and procedures including work health safety policy, procedures, regulations, and standards of safety.</li>
 <li>Responds to all client enquiries (by phone/email/face to face within 24 hours)</li>
 <li>Completes the necessary paperwork for all work / job transactions.</li>
 <li>Reporting of any client complaints to the Product Manager.</li>
</ul>
 5.QUALIFICATIONS &amp; OTHER INDUSTRY REQUIREMENTS 
<ul>
 <li>Education: Bachelor s in Engineering, Media Tech, or IT</li>
 <li>Experience: 5 10 years in broadcast/media systems commissioning &amp; support</li>
 <li>Advanced programming and operation of the Production Switcher/Vision Mixer</li>
 <li>Advanced programming and operation of Record Replay devices</li>
 <li>Advanced programming and deployment of all IP equipment based on ST2110.</li>
 <li>Superior fault finding of equipment failures.</li>
 <li>Advanced understanding of TCP IP and Networking</li>
</ul>

TFC / Delivery Manager

Zeroclock

The Role As the Climate Solutions Delivery Manager, reporting directly to the CEO, you will be instrumental in successfully implementing and delivering Zeroe's software platform to our customers. This role is pivotal in ensuring our solutions meet and exceed customer expectations and in leading Zeroe s efforts within the carbon accounting space. You will play a critical leadership role, advising customers on their sustainability journeys, contributing to our marketing content, and serving as a prominent advocate for the adoption of Zeroe's solutions. Core Responsibilities <ul>
<li>Lead the delivery and implementation of Zeroe s platform, aligning with customers' business objectives, climate goals, and regulatory compliance needs.</li>
<li>Collaborate closely with the sales team to deeply understand customer needs, providing expert advice on climate commitments, carbon accounting, and navigating the regulatory environment.</li>
<li>Conduct comprehensive scoping of customer engagements, customizing Zeroe s offerings for diverse industries and markets, and ensuring a seamless fit with client requirements.</li>
<li>Craft and present compelling product demonstrations and ROI analyses, effectively communicating Zeroe s platform s benefits to potential and existing clients.</li>
<li>Take a leadership role in the carbon accounting domain, utilizing and sharing expertise on GHG Protocol standards, climate targets, and related sustainability programs.</li>
<li>Recruit, manage, and mentor a dedicated team that supports the comprehensive delivery of Zeroe's software platform to customers. Foster a culture of innovation, collaboration, and customer-centricity, empowering team members to contribute effectively to our mission.</li>
<li>Act as a strategic advisor to customers on their sustainability journey, providing insights, guidance, and support to help them achieve their environmental objectives.</li>
<li>Manage delivery timelines, coordinating between different departments and stakeholders to ensure projects are completed on schedule and customer expectations are met or exceeded.</li>
<li>Implement mechanisms to regularly gather and analyze customer feedback, using insights to improve service delivery, customer training, and overall satisfaction with Zeroe s platform.</li>
<li>Work hand-in-hand with Engineering, Product, and Marketing teams to continuously evolve Zeroe's platform, ensuring it remains cutting-edge and fully aligned with sustainability trends.</li>
<li>Contribute to creating marketing content, translating complex carbon accounting and sustainability concepts into accessible, engaging, and informative materials.</li>
<li>Represent Zeroe as a key voice in promoting the adoption of our solution, engaging with stakeholders across the sustainability ecosystem to advocate for climate action and technological innovation.</li>
<li>Maintain and update relevant certifications, applying this specialized knowledge to enhance Zeroe s strategies, product development, and market positioning.</li>
</ul>

Climate Solutions Delivery Manager

Eakes Office Solutions

Responsible for scheduling deliveries and installations. Supervise all furniture installations and deliveries; coordinate with furniture/machine purchasing and sales staff, responsible for training new and current Shipping/Receiving personnel.Primary Job Duties/ResponsibilitiesDELIVERY/INSTALLATIONS:<ul><li>Supervise all city supply deliveries making sure they are completed correctly, courteously, and efficiently.</li><li>Assist out of town Delivery Driver in loading and unloading supplies, machines, and furniture while ensuring deliveries are completed in a timely manner.</li><li>As needed, deliver supplies and furniture to customers.</li><li>Supervise all furniture installations.</li><li>Coordinate with furniture/machine purchasing and sales staff for delivery to customers.</li><li>Assist other locations with furniture installations when schedule allows.</li><li>Prepare quotes for salespeople and customers for providing operational services, encompassing labor rates, limitations, and time framework for delivery.</li><li>Field phone calls from sales pertaining to installations and delivery.</li></ul>WAREHOUSE:<ul><li>Work with sales and purchasing to coordinate manpower for receiving large and/or off-site loads.</li><li>Work closely with Regional Sales Manager for smooth operation of department.</li><li>Provide training for new Shipping/Receiving personnel with Store Manager.</li><li>Develop and implement ongoing training for Shipping/Receiving personnel with Regional Sales Manager.</li><li>Day to day oversight of drivers and installation personnel with Regional Sales Manager.</li><li>Maintain organization and cleanliness of warehouse.</li></ul>ORDERING:<ul><li>Order replacement parts for damaged furniture or shortages.</li></ul>PERSONNEL:<ul><li>Effectively supervise personnel for optimum performance and compliance with company and departmental policies and procedures.</li><li>Manage and delegate personnel to perform various Shipping/Receiving duties, including assembly for floor, storing merchandise, trash pick-up, and installation of furniture.</li><li>Process personnel documentation according to established guidelines and time frames.</li><li>Create and maintain a good working relationship with sales.</li></ul>MISCELLANEOUS:<ul><li>Monitor and ensure service and maintenance of company vehicles.</li><li>Coordinate cleaning of store/warehouse work area.</li><li>Oversee furniture repair process.</li><li>Maintain the good operation of warehouse and delivery equipment, dollies, tools, etc.</li></ul>OTHER DUTIES AS MAY BE ASSIGNEDQualifications<ul><li>High School education or equivalent desirable</li><li>1-year warehouse experience preferred</li><li>Computer experience desirable</li></ul>Other<ul><li>Good verbal and written communication skills</li><li>Good customer relation skills</li><li>Accuracy skills</li><li>Good mechanical aptitude</li><li>Valid Driver's License and good driving record</li><li>Ability to drive vans/straight trucks and manual transmission</li><li>Ability to lift 100 pounds repeatedly during the work day</li><li>Ability to lift heavier objects with cart and/or assistance</li><li>Ability to assemble and install furniture in customer facilities</li></ul>Job Type: Full-timePay: $50,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Installation & Delivery Manager

Search 10000+ Client delivery manager jobs near you this October. New roles added regularly across leading industries. Apply today.