client delivery manager

Atheneum Partners Germany

<p>Purpose of the role</p><p>Act as the <b>bridge between clients, AI systems, and delivery teams</b>, ensuring solutions are aligned to how professionals actually work.</p><p>Key Responsibilities</p><ul><li>Own <b>client intake, requirement clarification, and solution mapping</b></li><li>Translate client needs into research and AI workflows</li><li>Coordinate delivery across research and technical teams</li><li>Ensure timelines, quality, and client satisfaction</li><li>Continuously improve internal intelligence frameworks</li></ul><p>Ideal Background</p><ul><li>Professional services, consulting, research operations, or SaaS delivery</li><li>Strong communication and stakeholder management skills</li><li>Experience working with data, analytics, or AI-enabled products</li><li>Comfortable managing remote teams</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs400,000.00 per month</p><p>Work Location: Remote</p>

AI Client Intelligence & Delivery Manager

Capgemini

<div><div><div><p>Mumbai (ex Bombay)</p><div>
Service Delivery Manager</div><p>
</p></div></div><div></div><div><div><div><div><div><p>
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.</p><div><div><div><div><b>
Your Role</b></div></div><div><p><b>
Total Experience: 12-14 Years Only</b></p><p><b>
Location : Mumbai Only</b></p><p><b>
Key Responsibilities:</b></p><div><ul><li><b>
SLA Management</b> &ndash; Define, monitor, and ensure compliance with service level agreements; conduct reviews and corrective actions.</li><li><b>
Demand Management (SAP Retail)</b> &ndash; Manage demand planning and forecasting using SAP Retail modules; align with procurement and production.</li><li><b>
People Leadership</b> &ndash; Lead cross-functional teams, manage performance, and drive team development through coaching and training.</li><li><b>
Client Relationship &amp; Communication</b> &ndash; Act as primary escalation point, maintain strong client relationships, and ensure transparent communication.</li><li><b>
Operational Excellence</b> &ndash; Track KPIs, budgets, and resources; perform root cause analysis and implement continuous improvement initiatives.</li></ul></div></div></div><div><div><div><b>
Your Profile</b></div></div><div><div><ul><li><b>
SAP Retail Expertise</b> &ndash; Strong knowledge of SAP Retail modules for demand planning and forecasting.</li><li><b>
Service Delivery Management</b> &ndash; Proven experience in SLA management, KPI tracking, and operational governance.</li><li><b>
Leadership &amp; Team Management</b> &ndash; Ability to lead, mentor, and manage cross-functional teams effectively.</li><li><b>
Client Engagement &amp; Communication</b> &ndash; Excellent stakeholder management and communication skills for handling escalations and building trust.</li><li><b>
Analytical &amp; Problem-Solving</b> &ndash; Strong skills in root cause analysis, process improvement, and driving operational efficiency.</li></ul></div></div></div></div><p>
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div></div><div><div><div>
<div><div>Ref. code</div><div>
376809-en_GB</div></div><div><div>
Posted on</div><div>
24 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Mumbai (ex Bombay)</div></div><div><div>
Business unit</div><div>
Other Delivery units</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Delivery Excellence</div></div></div></div></div></div></div></div></div><p></p>

Service Delivery Manager

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Delivery Manager L1
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 12/31/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job Purpose:
</b></p><p>Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end.<br>
<br>
<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><div><b>Objectives of this role:
</b><br>
- Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives.
<br>
<ul><li>Develop program assessment protocols for evaluation and improvement of Digital Transformation projects.
</li><li>Maintain organizational standards of satisfaction, quality, and performance.
</li><li>Oversee multiple project teams, ensuring program goals are reached.
</li><li>Manage budget and funding channels for maximum productivity.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>&Atilde;&Acirc; Roles and Responsibilities:<br>
</b></p><div><br>
- Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations.
<br>
<ul><li>Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards.
</li><li>Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc.
</li><li>Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity.
</li><li>Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives.
</li><li>Drive regular project meetings &amp; ensure transformation initiatives are driven to completion.
</li><li>Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure.
</li><li>Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect
</li><li>Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer
</li><li>Establish working relationships and routinely interface with project sponsors, business stakeholders &amp; technology partners.<br>
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Required skills and qualifications:<br>
</b></p><div><br>
- 5+ years of experience in an upper-management role, preferably in program management.
<br>
<ul><li>Exceptional skills in leadership, time management, facilitation, and organization.
</li><li>Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities.
</li><li>Experience in managing stakeholders (internal and external).
</li><li>Outstanding knowledge of change management principles and performance evaluation processes.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Good to have skills and Experience:<br>
</b></p><div><br>
- PMP Certified is added advantage.
<br>
<ul><li>Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc
</li><li>Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc.&quot;
</li></ul></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Delivery Management .<br>
<p></p>Experience: &gt;10 YEARS .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Delivery Manager L1

IQ-EQ

<div><b>Company Description</b><p><b><br>
ABOUT IQ-EQ</b></p><p>
We&rsquo;re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.</p><p>
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world&rsquo;s top 15 private equity firms.</p><p>
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.</p><p>
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.</p><p>
We&rsquo;re driven by our Group purpose, to power people and possibilities.</p><b><br>
Job Description</b><p><b><br>
Job Summary</b></p><ul><li>
Concentrates in driving business growth and the development of talent. Spends time in reviewing and assessing overall team performance.</li><li>
Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)</li><li>
Concentrates in engaging and developing teams and individuals. Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed. Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams.</li><li>
Responsible for reviewing and completion of NAV and Financials of the private equity funds that include recording journal entries, monthly/quarterly/annual financials, processing payments, investor notices and various client reporting.</li><li>
Responsible for the review and completion of capital call and distribution workings along with notices and release to respective investors.</li><li>
To facilitate conversion of Private Equity Funds from other accounting applications to Investran/Paxus.</li><li>
To facilitate onboarding new Private Equity Funds in the accounting platform (Investran/Paxus).</li><li>
Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others).</li><li>
Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.</li><li>
To facilitate various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures, as needed. (when AM is unable to, depending on capacity).</li><li>
As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.</li><li>
Ensures balanced work allocation across their teams and reallocates resources accordingly.</li></ul><p></p><p><b><br>
Core Responsibilities
</b></p><ul><li>Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients.</li><li>
Responsible for the preparation of complex reporting requirements, when necessary.</li><li>
Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.</li><li>
Acquire knowledge to become specialists of their designated clients' requirements and deliverables.</li><li>
Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.</li><li>
Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role.</li><li>
Seeks knowledge and expertise for their own professional development.</li><li>
Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning &amp; development activities</li><li>
Monitors the development and assigned trainings of their teams.</li><li>
Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.</li><li>
Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.</li><li>
To be able to effectively communicate and relate with various stakeholders of the team. Maintains and enhances relationships through crucial conversations.</li><li>
Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.</li><li>
To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.</li></ul><p></p><p><b><br>
Tasks &amp; Duties</b></p><p><b>
Cluster Client Delivery</b></p><ul><li>
Acquires functional knowledge and understanding of the clients&rsquo; agreements, Scope of Work (SOW), SLA&rsquo;s and other necessary information needed to review and/or prepare deliverables.</li><li>
Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements. Addresses and escalates issues, as needed.</li><li>
Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams.</li><li>
Provides support (for timelines) and address issues (for quality), as needed.</li><li>
Provide support for the rest of the team and other teams by allotting additional capacity, as needed. At the same time, initiates the request for support needed from other teams.</li><li>
Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.</li><li>
To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)</li><li>
Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.</li><li>
Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner. Responsible in discussing the details and actions done with the HODs and CDDs.</li><li>
Oversees the quarterly debrief meeting with the cluster to review the team's performance. Then addresses concerns and drives resolutions based on its criticality and complexity.</li><li>
Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.</li><li>
Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.</li><li>
Monitors and works with the Assistant Manager to enforce process standards across the teams.</li><li>
Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.</li><li>
Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.</li></ul><p></p><p><b><br>
Workflow Management</b></p><ul><li>
Ensures timesheets are completed daily and accurately filed for all hours worked.</li><li>
Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).</li><li>
Reviews and pre-approves filed overtime of their team (AM's and SA's).</li><li>
Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.</li><li>
Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner.</li><li>
Analyses and proactively manages team capacity deliverables by allocating needed resources/support.</li></ul><p><b>
Systems</b></p><ul><li>
Understands and uses best practice on accounting platform/s.</li><li>
Understands and becomes knowledgeable on how to generate reports using reporting platform/s.</li></ul><p><b>
Risks</b></p><ul><li>
Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.</li><li>
Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.</li><li>
Acquires knowledge of risk factors and potential breach.</li><li>
Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner. Responsible in discussing the details and actions done with the HODs and CDDs.</li></ul><p><b>
Other</b></p><ul><li>
May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.</li><li>
Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.</li><li>
Participate in interviews, as needed.</li></ul><p></p><p><b><br>
Key behaviours we expect to see</b></p><p>
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:</p><ul><li>
Resourcefulness - Securing and deploying resources effectively and efficiently.</li><li>
Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.</li><li>
Courage - Stepping up to address difficult issues, saying what needs to be said.</li><li>
Develops Talent - Developing people to meet both their career goals and the organisation's goals.</li><li>
Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation.</li><li>
Drives Results - Consistently achieving results, even under tough circumstances.</li><li>
Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.</li><li>
Persuades - Using compelling arguments to gain the support and commitment of others.</li><li>
Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.</li><li>
Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals.</li><li>
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.</li><li>
Decision Quality - Making good and timely decisions that keep the organisation moving forward.</li><li>
Directs Work - Providing direction, delegating, and removing obstacles to get work done.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Essential</b></p><p><b>
Education / professional qualifications</b></p><p>
Graduate of accounting or any business-related course with 8+ years relevant accounting experience.</p><p>
At least four (4) years supervisory experience.</p><p><b>
Background experience</b></p><p>
Experience with managing service operations and client deliverables.</p><p>
Experience in managing staff and/or conducting appraisals.</p><p>
Sound knowledge of IndAS, IFRS and GAAPs of different jurisdictions (US, UK, and Lux). Preparing and reviewing of Financial Statements using applicable laws and regulations.</p><p>
Fluency in English and an additional foreign language.</p><p><b>
Technical</b></p><p>
Actual work experience in the preparation and/or review of working paper files, financial statements with disclosures and other financial information. Operational experience in fund accounting services is required, preferably in handling private equity.</p><p><b>
Computer / program knowledge</b></p><p>
Intermediate Excel skills such as pivot tables, lookup, &ldquo;if&rdquo; and other similar functions.</p><p>
 Experience in e-mail, word processing, presentation and video conferencing applications such as Microsoft Office.</p><p>
 Effective written and advance verbal communication skills.</p><p>
Experience in using accounting software (Investran/Paxus).</p><p></p><p><b><br>
Desired</b></p><ul><li>
Completed Certified Public Accountant/ACCA qualification, if applicable.</li><li>
Experience working in Financial Services or Shared Services office environment.</li><li>
Experience working in a multinational office environment.</li><li>
Open to travel and other secondment opportunities abroad.</li><li>
University Degree in Accountancy and other accounting-related courses.</li></ul><p></p><b><br>
Additional Information</b><p><b><br>
OUR COMMITMENT TO YOU AND THE ENVIRONMENT</b></p><p>
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders &ndash; including our employees, clients, and local communities &ndash; while also reducing our impact on our natural environment.</p><p>
There is always more we can, and should do, to improve &ndash; whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We&rsquo;re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.</p><p>
Our learning and development programmes and systems enable us to invest in growing our employees&rsquo; careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.</p><p>
We&rsquo;re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client&rsquo;s sustainability and success leads to our sustainability and success. We&rsquo;re emotionally invested in our clients right from the beginning.</p></div>

Manager, Fund Accounting

Toku

<div><p>At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.</p><p></p><p><br>
In this role, you will act as the primary service delivery interface for a large enterprise client in the Middle East, owning service governance, communication, and stakeholder confidence. You will coordinate across internal support, engineering, and product teams to ensure service levels are met, issues are clearly managed, and clients receive structured, transparent updates. Success in this role depends on strong stakeholder management, clarity of communication, and disciplined service execution rather than deep hands-on engineering.</p><p><b><br>
What you will be doing</b></p><p></p><ul><li><p><b><br>
Client-facing service delivery and stakeholder management:</b> Act as the primary point of contact for enterprise customers, building trust through clear communication, structured updates, and proactive engagement with both operational and technical stakeholders.</p></li><li><p><b>
Service level management and governance:</b> Own the monitoring, tracking, and reporting of SLAs and service metrics, ensuring issues are prioritised appropriately and escalations are managed effectively across internal teams.</p></li><li><p><b>
Ticket oversight and escalation coordination:</b> Monitor and manage support tickets and escalations across Technology, Operations, Support, and Customer Experience teams, ensuring progress, accountability, and timely resolution without owning hands-on fixes.</p></li><li><p><b>
Service reviews and reporting:</b> Lead regular customer service reviews, steering committees, and incident/problem reviews, producing and presenting clear monthly service reports for both clients and internal stakeholders.</p></li><li><p><b>
Service improvement and problem management:</b> Perform trend and root-cause analysis on incidents and recurring issues, proposing corrective and preventive actions to improve overall service quality and reliability.</p></li><li><p><b>
Process adherence and continuous improvement:</b> Operate within established ITIL-based processes for incident, problem, change, and release management, driving incremental improvements rather than redesigning frameworks.</p></li><li><p><b>
Documentation and knowledge management:</b> Maintain and update service management documentation and ensure knowledge base materials remain accurate, relevant, and aligned with current service operations.</p></li><li><p><b>
Internal coordination across regions and teams:</b> Work closely with support, engineering, product, and regional teams across multiple time zones, influencing outcomes without direct authority.</p></li><li><p><b>
Client site engagement:</b> This is a remote role to be based in Cairo, Egypt. It requires visits to client offices in Cairo on an occasional basis (typically weekly or bi-weekly as needed) to support relationship management and service reviews.</p></li></ul><p></p><p><b><br>
We&rsquo;d love to hear from you if you have</b></p><p></p><ul><li><p><b><br>
Service delivery and SLM experience:</b> At least 3+ years of hands-on experience in service delivery management, service level management, or a closely related role supporting enterprise-scale customers.</p></li><li><p><b>
ITIL-based service management capability:</b> Strong practical experience operating within ITIL frameworks, including Incident, Problem, Change, and Release Management (ITIL certification is required).</p></li><li><p><b>
Stakeholder communication strength:</b> Proven ability to translate technical issues and service data into clear, structured explanations, reports, and action plans for senior client stakeholders.</p></li><li><p><b>
Service governance and reporting skills:</b> Hands-on experience producing service reviews, SLA reports, and presentation-ready materials (e.g. PowerPoint-style service decks).</p></li><li><p><b>
Broad technical understanding:</b> Sufficient technical background to understand telecoms, cloud, hosting, and connectivity concepts, without requiring deep hands-on engineering execution.</p></li><li><p><b>
Project and coordination skills:</b> Strong ability to plan, prioritise, and coordinate multiple service activities, stakeholders, and timelines concurrently.</p></li><li><p><b>
Analytical problem-solving:</b> Demonstrated capability to analyse complex service issues, identify root causes, and recommend effective corrective actions.</p></li><li><p><b>
Continuous improvement mindset:</b> A proactive approach to identifying service gaps, improving processes, and driving operational efficiency.</p></li><li><p><b>
Location requirement:</b> Based in Cairo, Egypt, with flexibility to attend occasional on-site client meetings.</p></li></ul><p></p><p><b><br>
What would you get?</b></p><p></p><ul><li><p><br>
Training and Development</p></li><li><p>
Discretionary Yearly Bonus &amp; Salary Review</p></li><li><p>
Healthcare Coverage based on location</p></li><li><p>
20 days Paid Annual Leave (15 days for Malaysia based roles), plus other leave allowances</p></li></ul><p></p><p><br>
Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC&rsquo;s Top 500 High Growth Companies. If you&rsquo;re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we&rsquo;d love to hear from you.</p></div><p></p>

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Role Name - Delivery Manager
</div><div>Technical Skill Set Required - SAP, MS Office tools
</div><div>Required Total Experience Range - 8 to 15 years
</div><div>Relevant Exp. for Must-Have Skill - 8 to 15 years
</div><div>Location of Requirement - Chennai (Siruseri)
</div><div>Skill Set Keywords - Core Payroll &amp; Compliance, Systems &amp; Technology, Management &amp; Leadership, Analytical &amp; Reporting, Soft Skills</div><br>
<div><br>
</div><div>Must-Have - Comprehensive Knowledge of UK Payroll Legislation, Expertise in Payroll Systems &amp; Technology, Team Management &amp; Mentoring, Project Management, Customer Management.
</div><div>Good-to-Have - Third party vendor management</div><br>
<div><br>
</div><div>Job Description:</div><br>
<div><br>
</div><div>Oversee payroll processing for UK employees, including RTI submissions and year-end reporting (P60, P11D)
</div><div>Ensure compliance with HMRC regulations and GDPR.
</div><div>Stay updated on UK payroll laws, IR35, statutory payments (SMP, SSP), and pension auto-enrolment.
</div><div>Manage and mentor payroll teams, delegate tasks, and ensure smooth operations.
</div><div>Work closely with HR, Finance, and external bodies (HMRC, pension providers).
</div><div>Identify and implement process improvements for efficiency and compliance.</div><br>
<div><br>
</div><div>Reporting to Which Role - Tower Lead
</div><div>Working Hours (Specify if Shifts) - 1.30 pm to 10.30 pm. Have to be comfortable with flexible shift timings &amp; night shifts basis business demand.
</div><div>Unique Selling Proposition (USP) of The Role - Strategic Impact, Compliance Leadership, Technology &amp; Innovation, Cross-Functional Influence &amp; Employee Experience Champion</div><br>
<div><br>
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Chennai</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Manager</div>
</div><div><div><b>Job Id</b></div>
<div>387281</div>
</div><div><div><b>Desired Skills</b></div>
<div>HRO Payroll | Payroll Tax Compliance - International | SAP HR : Payroll</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ARTS</div></div></div><div></div>

UK Payroll - Delivery Manager

<div><div><div><p>Bangalore</p><div>
Service Delivery Manager (Applications Delivery &amp; Maintenance)</div><p>
</p></div></div><div></div><div><div><div><div><div><p>
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.</p><div><div><div><div><b>
Your Role</b></div></div><div><div><b>
Total Experience: 14-16 Years Only</b></div><div><b>
Location: Mumbai and Bangalore only.</b></div><div>
</div><div><b>Your Responsibilities:</b></div><div><ul><li>
Manage multiple ADM projects (Custom Build Applications &ndash; C&amp;CA) ensuring SLA and KPI compliance.</li><li>
Oversee resource utilization, team allocation, hiring, and attrition management.</li><li>
Drive ITIL-based service delivery processes and global delivery coordination.</li><li>
Mentor junior team members, build CoE knowledge, and foster innovation and delivery acceleration.</li><li>
Optimize and automate demand and delivery processes for cost-effective operations.</li></ul></div></div></div><div><div><div><b>
Your Profile</b></div></div><div><div><ul><li>
EM Level 1 certification and ITIL knowledge/certification (mandatory).</li><li>
10&ndash;15+ years in Applications Delivery &amp; Maintenance with multi-project handling experience.</li><li>
Strong expertise in SLA/KPI management, financials, and stakeholder engagement.</li><li>
OSS Telecom domain experience and ability to manage global/regional stakeholders.</li><li>
PMP or Prince2 certification (preferred) with proven leadership and team management skills.</li></ul></div></div></div></div><p>
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div></div><div><div><div>
<div><div>Ref. code</div><div>
372725-en_GB</div></div><div><div>
Posted on</div><div>
19 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Bangalore</div></div><div><div>
Business unit</div><div>
Other Delivery units</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Delivery Excellence</div></div></div></div></div></div></div></div></div><p></p>

Service Delivery Manager (Applications Delivery & Maintenance)

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