client delivery manager

PROZ TECHNOLOGIES

<p>Hello,<br/>Greetings from Proztec Qatar! I hope everything is going well with you.</p><p><b>JOB DESCRIPTION</b></p><p>The Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across client environments. Acting as the single point of accountability, the role oversees service performance, vendor coordination, and continuous improvement initiatives to ensure high-quality service delivery aligned with business objectives. The Service Delivery Manager plays a key role in maintaining client satisfaction, managing escalations, and ensuring compliance with ITIL-based service management practices.</p><p><b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>Act as the single point of contact for all service delivery-related matters</li><li>Manage and monitor SLAs, KPIs, and service performance metrics</li><li>Conduct regular service review meetings with stakeholders and clients</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Lead governance meetings, reporting, and continuous service improvement initiatives</li><li>Handle escalations and ensure timely resolution of critical issues</li><li>Coordinate with internal teams and vendors to ensure seamless service delivery</li><li>Drive process improvements and optimize service delivery frameworks</li><li>Maintain service documentation, reports, and compliance records</li><li>Ensure alignment of services with business needs and contractual obligations</li></ul><p><b>SKILLS &amp; ABILITIES</b></p><ul><li>Strong expertise in IT Service Management (ITSM) frameworks</li><li>Proven experience in SLA management and service governance</li><li>Excellent leadership and team management skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong analytical and problem-solving skills</li></ul><p><b>POTENTIAL BACKGROUND</b></p><ul><li>Minimum <b>8+ years of experience</b> in IT Service Delivery / IT Operations</li><li>Experience managing enterprise-level service environments</li><li>Strong exposure to client-facing roles and stakeholder management</li><li>Experience working in structured ITIL environments</li></ul><p><b>CERTIFICATIONS (MANDATORY/PREFERRED)</b></p><ul><li>ITIL v4 Foundation / Intermediate (Mandatory)</li><li>PMP or PRINCE2 (Preferred)</li></ul><p><b>LANGUAGE REQUIREMENT</b></p><ul><li>Arabic Speaker (Mandatory)</li></ul><p><b>WORK LOCATION</b></p><ul><li>Onshore &ndash; Qatar</li></ul><p><b>SOFT SKILLS</b></p><ul><li>Strong leadership and decision-making capabilities</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage escalations and handle pressure effectively</li><li>High ownership and accountability mindset</li><li>Strong organizational and governance skills</li></ul><p>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.</p><p>Job Type: Full-time</p><p>Pay: QAR18,000.00 - QAR22,000.00 per month</p><p>Work Location: In person</p>

Service Delivery Manager (Arabic Speaker)

Washington Trust Bank

<div><p><b>&quot;The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented organization, and I love welcoming people into it and showing them what makes this such a special place to work.&quot; - Becky Sechler, Director of Retail Banking and Client Delivery</b></p>
<p><b>
Location</b>: Sandpoint Branch - 509 N 5th Ave, Suite E, Sandpoint, ID 83864</p>
<p><b>
Schedule:</b><b> </b>Monday through Friday, 8:15am &ndash; 5:15pm. Schedule may vary, must be flexible.</p>
<p><b>
Essential Functions</b></p>
<p>
Primary time allocation is dedicated to managing and supporting implementation of sales and service activities in the branch. Coaches to all corporate sponsored training programs. Partners with branch manager to provide sales support, training, coaching, mentoring and development to all branch staff. Ensures that core competency and development plan documentation for all staff is completed. Responsible for marketing Washington Trust banking products and services including preparing for client calls, making sales calls, and call follow-up. Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks Center of Influence (COI) and other referrals sources and all new clients for referrals. Meets regularly with Branch Manager to give feedback on branch strategies and plan for further growth of the branch. Perform compliance and risk management duties as required or assigned.</p>
<p>
Sales and Business Development</p>
<ul>
<li>Co-manages and motivates team to achieve sales goals and activities.</li>
<li>Conducts periodic sales, one-on-one, and all-staff meetings.</li>
<li>Participating and promoting team involvement in community organizations and business development activities when appropriate.</li>
<li>Partners with the Branch Manager in the implementation of sales processes, which includes taking the lead and managing sales goals and initiatives.</li>
<li>Contributes to the achievement of the branch and market goals.</li>
<li>Participating and promoting team involvement in community organizations and business development activities when appropriate.</li>
<li>Drives goal planning and developing strategies for the branch.</li>
</ul>
<p>Service</p>
<ul>
<li>Takes ownership and emulates the highest level of client service in all situations. Demonstrates a high level of product knowledge.</li>
<li>Ensures professionalism and service expectations are aligned with corporate standards and followed by all branch personnel.</li>
<li>Maintains a high level of product knowledge and client service skills based on completion of internal and approved external training programs. Keeps up to date with changes to products and services.</li>
<li>Works with other managers and staff to exceed client needs in a responsive, efficient manner across department lines.</li>
<li>Ensures and coordinates daily operation of cash and teller functions, as well as Personal Banker functions with accuracy and efficiency.</li>
<li>Works with the manager to provide administrative and operational direction and support for the branch.</li>
<li>Provides professional financial advice, guidance, and solutions through staff and directly to clients.</li>
</ul>
<p>Training, Development and Leadership</p>
<ul>
<li>Coaches to all corporate sponsored training programs.</li>
<li>Directly conducts coaching with the personal banker, training, human resource functions and staff development activities.</li>
<li>Ensure that core competency and development plan documentation for all staff is completed.</li>
<li>Provides sales support, training, coaching, mentoring, and development to all branch staff.</li>
<li>Works with regional manager, when necessary and human resources in recruitment and hiring process.</li>
</ul>
<p>Compliance and Risk Management</p>
<ul>
<li>Performs compliance and risk management duties as required or assigned.</li>
<li>Ultimately responsible for all regulatory and compliance activity within the branch including overseeing of the branch audit.</li>
<li>Incorporates effective internal controls into all relevant work processes. Maintains a comprehensive understanding of internal controls, focusing specifically on key controls.</li>
<li>Ensures timely updates to internal controls documentation when changes occur in risk parameters and/or workflow.</li>
<li>Accountable for complying with bank policies and procedures, and governmental regulatory requirements as written in bank policy and procedure documentation.</li>
<li>Manage branch to proactively identify and prevent fraud situations.</li>
<li>Train teams to identify and manage risk effectively, staying current on fraud and risk trends to minimize impact to the bank and clients.</li>
<li>Ensure teams are equipped with the necessary tools and knowledge to proactively mitigate risk-related situations.</li>
</ul>
<p>Administrative</p>
<ul>
<li>Acts as the Compliance Representative and facilitates appropriate compliance information at regular Assistant Manager meetings. Conducts the necessary spot checks and training for audits for the branches. Adheres to bank policy manual.</li>
<li>Partners with Branch Manager to analyze workloads and workflows, designing and implementing best practices which define the most efficient way to conduct specific processes as well as continually upgrading and evaluating processes.</li>
<li>Manage branch to proactively educate, identify and prevent fraud situations.</li>
<li>Responsible for adhering and managing team to bank security and dual control policies.</li>
<li>Research and troubleshoot complex issues.</li>
<li>Demonstrates positive leadership behaviors through team motivation and development while leading by example.</li>
<li>Acts as the branches&rsquo; primary operation contact providing daily support to branches in problem resolution relative to policies, procedures, compliance, technical and operational issues, as well as business and personal document interpretation.</li>
<li>Maintains responsibility for managing personal bankers and other branch staff as assigned by the Branch Manager.</li>
<li>Directly delivers coaching and training of job expectations, Human Resource functions, and staff development activities.</li>
<li>Manages performance review documentation, development and delivery to Personal Bankers. Will assist with Personal Banker performance management.</li>
<li>Partners with Branch Manager and Human Resources in recruitment and hiring process.</li>
<li>Manages client base to meet bank income goals. Directly responsible for maintaining reasonable fee waiver and budgetary expectations, as assigned by Branch Manager.</li>
<li>Accountable for complying with bank policies and procedures, and governmental regulatory requirements as written in bank policy and procedure documentation.</li>
<li>Conducts other duties as assigned by the Branch Manager.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Excellent verbal, written and interpersonal communication skills.</li>
<li>Goal oriented, self-motivated and enthusiastic.</li>
<li>Ability to sell products &amp; services to clients.</li>
<li>Ability to prioritize workflow, solve client or staff problems, and manage multiple tasks.</li>
<li>Required to maintain the security and confidentiality of Bank and client information.</li>
<li>Strong leadership skills including team recognition, motivation and conflict resolution.</li>
<li>Completion of all appropriate Sales, Service, Employee Retention and Management training.</li>
<li>May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System &amp; Registry (NMLS).</li>
<li>Bilingual candidates preferred but not required.</li>
</ul>
<p>Join us in one of our 40+ Washington, Idaho, or Oregon branches as we work toward maintaining a strong, trust-based community in our branches, our bank, with our clients, and in our greater communities.</p><br>
<p></p>
<p><b>
Pay Range:</b> $25.44 to $38.16 per hour</p>
<p>
Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable incentive compensation plan.</p>
<p><b>
What Our Culture Can Offer You</b>:</p>
<p>
Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.</p>
<p>
Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.</p></div>

Assistant Branch Manager

Commencis

<div><div><div>We are looking for an experienced <b>Senior Business Development Manager</b> to join our Client Delivery team and become the trusted partner of our clients.</div>
<div></div>
<div><b>If you are curious by nature, adaptive, collaborative, and always one step ahead, then join us and be a Commencer!</b></div>
</div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><div>
<ul><li>Developing and executing strategic account plans to achieve and exceed revenue targets, expand existing accounts, and build sustainable, long-lasting client relationships,</li>
<li>Acting as the primary point of contact for key clients, managing all aspects of the relationship at both commercial and technical/delivery levels,</li>
<li>Taking ownership of sold projects from inception to successful delivery, ensuring on-time, on-budget and high-quality delivery in close collaboration with our PMO and technical teams,</li>
<li>Identifying, qualifying, and closing new opportunities while driving significant upsell and cross-sell within current accounts,</li>
<li>Leading proposal development, pricing strategy, and contract negotiations,</li>
<li>Maintaining a healthy pipeline, providing accurate forecasting, and regularly updating activity and revenue information for management reporting,</li>
<li>Proactively researching market trends and client needs to identify new business opportunities in target segments and international markets,</li>
<li>Representing Commencis at major industry events, conferences, and client meetings in Turkey and abroad.</li>
</ul></div><h3 class="jobSectionHeader"><b>Requirements</b></h3><div>
<ul><li>7+ years of experience combining business development, account management, and project/program management; ideally in technology or digital industries,</li>
<li>Proven track record of achieving/exceeding revenue targets, growing strategic accounts, and successfully delivering complex digital projects,</li>
<li>Experience working internationally, with strong verbal and written English communication skills,</li>
<li>Strong knowledge of technology, digital, innovation trends, and project/program management,</li>
<li>Excellent communication, presentation, influencing, and negotiation skills at all levels of the organization,</li>
<li>Ability to drive the full sales cycle from opportunity identification to close,</li>
<li>Strong leadership skills and ability to inspire.</li>
</ul></div><div><b>Why Commencis?</b></div><div><b>
</b></div><div>
We want people to thrive at Commencis. Here&rsquo;s what Commencers like about working here:</div><div><b>
</b></div><div><b>
Competitive Compensation &amp; Benefits:</b> We offer a competitive salary, private health insurance, pension and retirement plans through a company-backed pension system, meal card, commute compensation, work-from home support and paid birthday off.</div><div></div><div><b><br>
Happier Weekdays:</b> We offer flexible working hours including remote working option. Online events, guest speakers, refreshments in the office, meeting-light culture, and many more to enjoy the weekdays.</div><div></div><div><b><br>
Never Stop Learning:</b> We support learning and development programs for almost anything. Additionally, we provide access to leading online e-learning platforms like Udemy and various libraries.</div><div></div><div><b><br>
Community &amp; Socials:</b> We are a tight-knit community that loves gathering. Our social activities include happy hours, workshops, new year party, breakfast &amp; lunch get-togethers, movie nights, and our Summer Festival.</div><div></div><div><b><br>
Open Culture:</b> We maintain a flat organizational structure with a culture of direct and open communication. We value Commencers&rsquo; voices and address any suggestions and questions you may have.</div><div></div><div><b><br>
About Commencis</b></div><div></div><div><br>
Join us in paving the way for a thriving digital society!</div><div></div><div><br>
Commencis has more than two decades of expertise in the world of experience design, software engineering and cloud technologies. Our products and solutions are used by leading brands in financial services, insurance, airlines and retail in more than 20 countries.</div><div></div><div><br>
We help our clients around the globe to commence their next evolution and pave the way for a thriving digital society. We love discovering what&rsquo;s next. We value collaboration, curiosity, and an open mindset at work.</div><div></div><div><br>
If you share the same passion with our fellow Commencers, then let us unleash your world-class potential!</div><div></div><div><b><br>
We will process your personal data as part of our recruitment procedures. To find out more, please consult our </b><b>Candidate Privacy Notices</b><b>.</b></div><div></div><p><br>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior Business Development Manager

Qiddiya Investment Company

<div><p>The Senior Manager - Delivery in the Commercial Office at Qiddiya Investment Company is responsible for overseeing and driving the successful delivery of commercial projects and initiatives. This role involves managing project schedules, budgets, risks, and stakeholder communications to ensure commercial objectives are met efficiently and effectively. The Senior Manager will lead cross-functional teams, coordinate with internal and external partners, and implement best practices in project and commercial management to align with Qiddiya's strategic goals.</p><p>
Key responsibilities include developing and monitoring delivery plans, managing contract negotiations, mitigating risks, and ensuring compliance with company policies and regulatory requirements. The role demands proactive problem-solving, leadership, and excellent communication skills to foster collaboration and drive project success.</p><p></p><p>
Roles and Responsibilities</p><ul><li>
Lead the planning, execution, and delivery of commercial projects to meet scope, schedule, quality, and budget targets.</li><li>
Develop and maintain comprehensive project delivery plans, ensuring alignment with Qiddiya&rsquo;s strategic objectives and commercial policies.</li><li>
Manage contract administration, procurement processes, and supplier relationships to optimize commercial outcomes.</li><li>
Identify, assess and mitigate risks and issues related to project delivery while maintaining compliance with legal and regulatory standards.</li><li>
Collaborate effectively with cross-functional teams including finance, legal, procurement, and operations to ensure integrated project delivery.</li><li>
Provide leadership and mentorship to project team members, fostering a culture of excellence, accountability, and continuous improvement.</li><li>
Prepare and present reports and updates to senior management and stakeholders regarding project status, challenges, and risks.</li><li>
Drive the adoption of project management best practices, tools, and methodologies within the Commercial Office.</li><li>
Ensure stakeholder engagement and manage communications to maintain alignment and support throughout project phases.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Project Management, Finance, or a related field.</li><li>
10+ years of progressive experience in project delivery and commercial management within large organizations, preferably in entertainment, infrastructure, or investment sectors.</li><li>
Strong knowledge of contract management, procurement processes, and commercial negotiation skills.</li><li>
Proven track record in successfully managing complex projects with multiple stakeholders and tight deadlines.</li><li>
Excellent leadership, communication, and interpersonal skills, with the ability to lead cross-functional teams.</li><li>
Proficiency with project management tools such as Microsoft Project, Primavera, or similar software.</li><li>
Strong analytical and problem-solving abilities, capable of making sound decisions under pressure.</li><li>
Experience working within or alongside commercial offices, with a good understanding of financial and legal considerations in project delivery.</li><li>
Project Management Professional (PMP) or equivalent certification is desirable.</li><li>
Fluency in English is required; additional language skills are a plus.</li></ul><br>
<b>
Benefits</b><p><br>
Offering a comprehensive compensation and benefits package.</p></div>

Senior Manager - Delivery - Commercial Office (CO105)

TetraScience

<p></p><div><p><b>About TetraScience</b></p><p>
TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence. We help the world&rsquo;s leading life sciences firms turn fragmented scientific data into AI-native assets and scientific workflows that accelerate discovery, development, and manufacturing. TetraScience&rsquo;s growing ecosystem of strategic partners includes NVIDIA, Databricks, Thermo Fisher Scientific, Snowflake, Google, and Microsoft.</p><p>
In connection with your candidacy, you will be asked to carefully review The Tetra Way authored by our CEO, Patrick Grady; it is impossible to overstate the importance of this document, and you should take it literally as you decide whether our mission, culture, and expectations are right for you.</p><p></p><p><b>
The Role</b></p><p></p><p>
The Customer Delivery Manager is the operational heartbeat of the TetraScience account team after landing a new customer or expanding the relationship with an existing customer. Where the Scientific Solutions Partner (SSP) wins the vision and the Technical Delivery Director (TDD) sets the technical implementation strategy, the Customer Delivery Manager ensures that vision becomes reality &mdash; on time, on scope, and ahead of schedule. Both the SSP &amp; Delivery roles share accountability for identifying and progressing expansion opportunities within their accounts.</p><p></p><p>
The profile we are looking for is best described by a specific phenotype such as top tier consultants who went deep into biopharma. Someone who has lived inside these organizations, understands their political and procurement complexity, and knows how to clear the blockers &mdash; SSO, IT governance, vendor approval &mdash; that stall lesser implementations. At TetraScience, delivering on the contract ahead of schedule and showing value is the renewal and expansion strategy. Successful delivery always delivers scientific value as quickly as possible - TetraScience is not a service provider, we provide scientific outcomes.</p><p></p><p>
This role owns the end-to-end delivery lifecycle for a portfolio of enterprise biopharma and life sciences customers, managing implementations &amp; adoption of the Tetra Scientific Data Foundry and Tetra OS across the full medallion data architecture (bronze  silver  gold). The Customer Delivery Manager is a trusted operational partner to the customer, bridging internal TetraScience teams (engineering, professional services, product, science) with diverse customer stakeholders to drive measurable outcomes.</p><p></p><p>
This is not a project coordination role. The Customer Delivery Manager is scientifically literate, politically adept, and commercially strategic &mdash; and capable of proactively identifying and closing risk across all three dimensions. In addition to delivery the Customer Delivery Manager will be relentlessly connecting the dots to identify the next expansion opportunities at all times.</p><p></p><p>
TetraScience provides its Customer Delivery Managers with AI-powered tools &mdash; including Claude Cowork and Codex &mdash; that automate status reporting, triage, and contracting workflows, enabling each DM to manage a broader portfolio without sacrificing delivery quality.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><p></p><p>
Delivery Execution</p><ul><li>
Own end-to-end program delivery for a portfolio of enterprise customers, including implementation of instrument connectivity, Tetra OS data pipeline configuration (bronze/silver/gold), and scientific use case enablement &amp; adoption.</li><li>
Navigate the full complexity of enterprise pharma delivery environments: SSO provisioning, IT security reviews, validation hurdles, procurement workflows, and change control processes &mdash; clearing blockers proactively so that go-live happens ahead of schedule, not behind it</li><li>
Hold the delivery pace even when the customer isn't pressing. Look around corners for timeline drag and scope creep, and resolve them through direct action or by identifying &amp; moving the customer stakeholders who can unblock.</li><li>
Lead project kick-off, milestone tracking, resource planning, scope management, and project closure across multiple concurrent workstreams</li><li>
Manage and document change requests, ensuring scope changes are assessed, approved, and communicated with minimal disruption to timelines</li><li>
Maintain rigorous delivery governance: roles, responsibilities, decision rights, and escalation paths</li><li>
Coordinate internal teams, external vendors, customer stakeholders and management on both sides to ensure effective scientific outcomes..</li></ul><p>
Customer Account Management</p><ul><li>
Serve as the primary operational point of contact for customer delivery stakeholders (Lab IT, informatics, project management, and scientific leads)</li><li>
Navigate customer political dynamics with fluency &mdash; building trust across scientific, IT, and procurement stakeholders simultaneously</li><li>
Run structured customer update meetings, steering committees, and executive delivery reviews</li><li>
Proactively manage risks and customer expectations; surface issues early and drive to resolution before they become escalations</li><li>
Ensure successful customer handoff from implementation to steady-state, with clear documentation and success criteria met</li></ul><p>
Internal Collaboration</p><ul><li>
Coordinate cross-functional TetraScience resources &mdash; scientific data engineers, technical architects, product &mdash; to meet delivery commitments</li><li>
Escalate technical issues to the Technical Delivery Director with clear context and business impact framing</li><li>
Contribute to continuous improvement of TetraScience&rsquo;s delivery methodology, templates, and tooling</li></ul><br>
<b>
Requirements</b><p></p><p><b><br>
What You Bring</b></p><p></p><ul><li>
Undergraduate degree in a life science, chemistry, or engineering discipline preferred</li><li>
5+ years in management consulting (top-tier firm strongly preferred), enterprise SaaS delivery, or life sciences IT program management &mdash; with direct experience inside or serving large biopharma organizations</li><li>
A track record of navigating complex enterprise environments &amp; demonstrated ability to influence without direct authority: you know how to move procurement, IT security, and change control without losing momentum</li><li>
Strong scientific or laboratory domain literacy &mdash; you understand what it means to move instrument data from raw acquisition through processed and analysis-ready layers</li><li>
Political fluency in large pharma: you build trust across scientific, IT, and procurement stakeholders simultaneously, and you know when to push and when to wait</li><li>
Excellent communicator &mdash; equally comfortable in a working session with a data engineer as in a steering committee with a VP of Divisional IT</li><li>
Proficiency with project management tools (Jira, Smartsheet, MS Project, or similar); familiarity with agile and waterfall methodologies</li><li>
PMP, CSM, or equivalent certification preferred</li><li>
Ability to travel to customer sites routinely flexing based on specific account needs (baseline expectation 1x weekly)</li></ul><br>
<b>
Benefits</b><br>
<p></p><ul><li>
100% employer-paid benefits for all eligible employees and immediate family members</li><li>
Unlimited paid time off (PTO)</li><li>
401K</li><li>
Flexible working arrangements - Remote work</li><li>
Company paid Life Insurance, LTD/STD</li><li>
A culture of continuous improvement where you can grow your career and get coaching</li></ul><p></p><p>
We are not currently providing visa sponsorship for this position</p></div><p></p>

Customer Delivery Manager- Bay Area

Nosseir Professional Advisory LLC

<p><b>Lead Advisory Programs and Client Solutions</b></p><p><b>Highlights</b></p><ul><li>Manage advisory programs and client delivery</li><li>Improve service quality</li><li>Support business strategy</li></ul><p><b>Requirements</b></p><ul><li>Experience in consulting or advisory</li><li>Strong communication skills</li></ul><p><b>About the Company</b><br/>Nosseir Professional Advisory LLC provides consulting and advisory services, focusing on structured solutions and business performance improvement.</p><p><b>Why Join</b></p><ul><li>Leadership role in consulting</li><li>Client-facing impact</li></ul><p>Job Type: Permanent</p><p>Work Location: In person</p>

Director of Professional Advisory Programs

Regal Rexnord Corporation

<div><p>The Delivery Manager &ndash; Connected Solutions owns the end-to-end delivery lifecycle across a cross-functional product and engineering organization building digitally Connected Solutions. Serving as the central orchestration layer across the whole system of work &mdash; not individual projects &mdash; this role drives Program Increment (PI) planning, orchestrates software and firmware releases including OTA campaigns, and ensures delivery commitments are met with transparency and predictability across hardware and software development streams. This role facilitates program-level SAFe ceremonies, resolves cross-team dependencies, and independently presents delivery outcomes and KPIs to executive and divisional business leadership.</p>
<p></p><p><b>Key Responsibilities
</b></p><p>PI Planning &amp; Agile Delivery</p>
<ul><li>Own and facilitate PI planning events end-to-end, including backlog readiness decisions, preparation, realistic commitments, and execution oversight.</li>
<li>Establish, publish, and maintain the Agile annual calendar. Support training, ceremonies, and artifacts necessary for effective agile delivery across the org.</li>
<li>Drive visibility into team velocity, burn-down charts, capacity, and delivery health through dashboards and regular reporting.</li>
</ul><p></p><p>Release Management &amp; OTA Campaigns</p>
<ul><li>Own the release calendar and coordinate cross-functional readiness for each release, including alignment with business stakeholders.</li>
<li>Ensure alignment for OTA (Over-The-Air) campaign plans and oversee execution, confirming proper sequencing, risk mitigation, and stakeholder alignment.</li>
<li>Refine release process, enforce criteria, go/no-go decision processes, and retrospectives.</li>
</ul><p></p><p>Stakeholder Communication &amp; Launch Coordination</p>
<ul><li>Own launch coordination governance and oversight across the delivery lifecycle, ensuring downstream teams are informed and prepared well in advance of customer-facing changes.</li>
<li>Primary program-level communication owner for delivery commitments, release status, and launch readiness. Owns transparent communication of risks, prioritization, and tradeoffs to enable informed leadership decisions.</li>
</ul><p></p><p>Continuous Improvement &amp; Process Excellence</p>
<ul><li>Own and maintain the Delivery Lifecycle continuous improvement roadmap, prioritizing and piloting quarterly process and tool improvements informed by retrospectives and KPI trends.</li>
<li>Champion a continuous improvement culture by identifying and implementing incremental delivery improvements across global teams, activate quick wins.</li>
<li>Define and govern delivery KPIs that provide leadership with consistent, reliable visibility into program health.</li>
</ul><p></p><p><b>Required Skills &amp; Qualifications
</b></p><ul><li>5+ years of experience in delivery management, release management, or agile program leadership roles within a technology or product-driven organization.</li>
<li>Deep, hands-on experience with PI planning, agile frameworks (SAFe, Scrum, or similar), and release management processes.</li>
<li>Strong communication skills with demonstrated ability to engage a wide range of stakeholders &ndash; from engineers to senior executives.</li>
<li>Experience coordinating across both Agile and waterfall development workstreams simultaneously.</li>
<li>Critical thinker who focuses on the whole system of delivery, not just individual workstreams, that recognizes issues and addresses competing priorities.</li>
<li>Experience managing OTA, firmware, or software release campaigns in a product environment.</li>
<li>Milwaukee WI, based with ability to collaborate across time zones.</li>
</ul><p><b>Preferred Skills &amp; Qualifications
</b></p><ul><li>Experience in industrial technology, IoT, or embedded systems environments.</li>
<li>Agile Delivery Lead, Agile Coach, Technincal Program Manager, SAFe Release Train Engineer (RTE) or SAFe Program Consultant (SPC) certification.</li>
<li>Experience with agile tools such as Jira, Azure DevOps, or Rally.</li>
<li>Background in organizational agile transformation or scaling agile practices.</li>
<li>Familiarity with regulatory or compliance considerations in release management.</li>
</ul><p></p><p>Work Type: Hybrid: This role is eligible for a Hybrid Work Schedule, which requires working a minimum of 3 days per week from your designated Regal Rexnord office and allows up to 2 remote workdays.
</p><p></p><p>#LI-KL2</p>
<p>#LI-Hybrid</p>
<p></p><h1 class="jobSectionHeader"><b>Benefits
</b></h1><ul><li>Medical, Dental, Vision and Prescription Drug Coverage</li>
<li>Spending accounts (HSA, Health Care FSA and Dependent Care FSA)</li>
<li>Paid Time Off and Holidays</li>
<li>401k Retirement Plan with Matching Employer Contributions</li>
<li>Life and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance</li>
<li>Paid Leaves</li>
<li>Tuition Assistance</li>
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<b>About Regal Rexnord
</b></h1><p>Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company&rsquo;s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company&rsquo;s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.</p><br>
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The Company&rsquo;s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food &amp; beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.<br>
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Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation &amp; Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.<br>
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<b>Equal Employment Opportunity Statement
</b></h1><p>Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you&rsquo;d like to view a copy of the company&rsquo;s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.<br>
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Equal Employment Opportunity Posters<br>
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<b>Notification to Agencies </b>: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (&quot;Regal Rexnord&quot;) do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.</p></div>

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